Dell OptiPlex 960 Setup and Quick Reference Guide - Page 47

Memory Problems, Run the Dell Diagnostics see Dell Diagnostics - diagnostic lights 1 and 3

Page 47 highlights

Light Pattern Blinking Blue Problem Description The computer is in standby mode. Suggested Resolution Press a key on the keyboard, move the mouse, or press the power button to resume normal operation. ELIMINATE INTERFERENCE - Some possible causes of interference are: • Power, keyboard, and mouse extension cables • Too many devices connected to the same power strip • Multiple power strips connected to the same electrical outlet Memory Problems CAUTION: Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see www.dell.com/regulatory_compliance. IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE - • Save and close any open files and exit any open programs you are not using to see if that resolves the problem. • See the software documentation for minimum memory requirements. If necessary, install additional memory. • Reseat the memory modules to ensure that your computer is successfully communicating with the memory. • Run the Dell Diagnostics (see "Dell Diagnostics" on page 49). IF YOU EXPERIENCE OTHER MEMORY PROBLEMS - • Reseat the memory modules to ensure that your computer is successfully communicating with the memory. • Ensure that you are following the memory installation guidelines. • Ensure that the memory you are using is supported by your computer. For more information about the type of memory supported by your computer, see "Specifications" on page 29. • Run the Dell Diagnostics (see "Dell Diagnostics" on page 49). Troubleshooting Tips 47

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Troubleshooting Tips
47
E
LIMINATE
INTERFERENCE
Some possible causes of interference are:
Power, keyboard, and mouse extension cables
Too many devices connected to the same power strip
Multiple power strips connected to the same electrical outlet
Memory Problems
CAUTION:
Before working inside your computer, read the safety information that
shipped with your computer. For additional safety best practices information, see
www.dell.com/regulatory_compliance
.
I
F
YOU
RECEIVE
AN
INSUFFICIENT
MEMORY
MESSAGE
Save and close any open files and exit any open programs you are not using
to see if that resolves the problem.
See the software documentation for minimum memory requirements. If
necessary, install additional memory.
Reseat the memory modules to ensure that your computer is successfully
communicating with the memory.
Run the Dell Diagnostics (see "Dell Diagnostics" on page 49).
I
F
YOU
EXPERIENCE
OTHER
MEMORY
PROBLEMS
Reseat the memory modules to ensure that your computer is successfully
communicating with the memory.
Ensure that you are following the memory installation guidelines.
Ensure that the memory you are using is supported by your computer. For
more information about the type of memory supported by your computer,
see "Specifications" on page 29.
Run the Dell Diagnostics (see "Dell Diagnostics" on page 49).
Blinking
Blue
The computer is in
standby mode.
Press a key on the keyboard, move the
mouse, or press the power button to
resume normal operation.
Light Pattern
Problem Description
Suggested Resolution