Dell PowerEdge R720 Owner's Manual
Dell PowerEdge R720 Manual
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Dell PowerEdge R720 manual content summary:
- Dell PowerEdge R720 | Owner's Manual - Page 1
Dell PowerEdge R720 and R720xd Owner's Manual Regulatory Model: E14S Series Regulatory Type: E14S001 - Dell PowerEdge R720 | Owner's Manual - Page 2
to hardware or loss of data and tells you how to avoid the problem. Dell™, the Dell logo, Dell Precision™ , OptiPlex™, Latitude™, PowerEdge™, PowerVault™, PowerConnect™, OpenManage™, EqualLogic™, Compellent™, KACE™, FlexAddress™, Force10™ and Vostro™ are trademarks of Dell Inc. Intel®, Pentium®, Xeon - Dell PowerEdge R720 | Owner's Manual - Page 3
...9 LCD Panel Features...12 Home Screen...13 Setup Menu...13 View Menu...13 Diagnostic Indicators...14 Hard-Drive Indicator Patterns...16 Back-Panel Features And Indicators...16 NIC Indicator Codes...18 Power Indicator Codes...18 Other Information You May Need...20 2 Using The System Setup - Dell PowerEdge R720 | Owner's Manual - Page 4
...44 Sample Memory Configurations...45 Removing Memory Modules...47 Installing Memory Modules...48 Hard Drives...49 Removing A 2.5 Inch Hard-Drive Blank...49 Installing A 2.5 Inch Hard-Drive Blank...50 Removing A 2.5 Inch Hard-Drive Blank (Back 50 Installing A 2.5 Inch Hard-Drive Blank (Back - Dell PowerEdge R720 | Owner's Manual - Page 5
Storage Controller Card 77 Installing The Integrated Storage Controller Card 78 Network Daughter Card...78 Removing The Network Daughter Card...78 Installing The Network Daughter Card...79 Processors...79 Removing A Processor...80 Installing A Processor...83 Power Supplies...84 Hot Spare Feature - Dell PowerEdge R720 | Owner's Manual - Page 6
Supply...85 Installing An AC Power Supply...86 Wiring Instructions For A DC Power Supply...87 Removing A DC Power Supply...89 Installing A DC Power Supply...90 Removing The Power Supply Blank...91 Installing The Power Supply Blank...91 System Battery...91 Replacing The System Battery...91 Hard-Drive - Dell PowerEdge R720 | Owner's Manual - Page 7
An Optical Drive...125 Troubleshooting A Tape Backup Unit...125 Troubleshooting A Hard Drive...126 Troubleshooting A Storage Controller...126 Troubleshooting Expansion Cards...127 Troubleshooting Processors...128 5 Using System Diagnostics...129 Dell Online Diagnostics...129 Dell Embedded System - Dell PowerEdge R720 | Owner's Manual - Page 8
8 - Dell PowerEdge R720 | Owner's Manual - Page 9
Front-Panel Features and Indicators (2.5 Inch Chassis)-PowerEdge R720 Item Indicator, Button, or Icon Description Connector 1 Power-on indicator, power button The power-on indicator lights when the system power is on. The power button controls the power supply output to the system. NOTE: On - Dell PowerEdge R720 | Owner's Manual - Page 10
2.5 inch hot-swappable hard drives. NOTE: In systems supporting Dell PowerEdge Express Flash devices (PCIe SSDs), hard-drive slots 0 through 3 in hard-drive bay 2 support only PCIe SSDs. Hard-drive bay 3 does not support any hard drives and is installed with a hard-drive blank. 10 vFlash media - Dell PowerEdge R720 | Owner's Manual - Page 11
shutdown before power to the system is turned off. 4 NMI button Used to troubleshoot software and device driver errors when running certain operating systems. This button can be pressed using the end of a paper clip. Use this button only if directed to do so by qualified support personnel or - Dell PowerEdge R720 | Owner's Manual - Page 12
you to record system information such as Service Tag, NIC, MAC address, and so on as per your need. LCD Panel Features NOTE: The LCD panel is present only on PowerEdge R720. The system's LCD panel provides system information and status and error messages to indicate when the system is operating - Dell PowerEdge R720 | Owner's Manual - Page 13
or Static IP to configure the network mode. If Static IP is selected, the available fields are IP, Subnet (Sub), and Gateway (Gtw). Select Setup DNS to enable DNS and to view domain addresses. Two separate DNS entries are available. Set error Select SEL to display LCD error messages in a format - Dell PowerEdge R720 | Owner's Manual - Page 14
for iDRAC, iSCSI, or Network devices. Name Displays the name of the Host, Model, or User String for the system Number Displays the Asset tag or the Service tag for the system. Power Displays the power output of the system in BTU/hr or Watts. The display format can be configured in the Set home - Dell PowerEdge R720 | Owner's Manual - Page 15
of the failed memory. Reinstall the memory device. If the problem persists, see Getting Help. PCIe indicator Condition The indicator blinks amber if a PCIe card experiences an error. Corrective Action Restart the system. Update any required drivers for the PCIe card. Re-install the card. If - Dell PowerEdge R720 | Owner's Manual - Page 16
-Drive Indicators 1. hard-drive activity indicator (green) 2. hard-drive status indicator (green and amber) NOTE: If the hard drive is in Advanced Host Controller Interface (AHCI) mode, the status indicator (on the right side) does not function and remains off. Drive-Status Indicator Pattern (RAID - Dell PowerEdge R720 | Owner's Manual - Page 17
a rack. PowerEdge R720 PowerEdge R720xd BIOS progress mode. To reset iDRAC (if not disabled in F2 iDRAC installed on your system. 4 PCIe expansion card slots low-profile (3) 5 Serial connector Allows you to connect up to three PCI Express NIC connectors or Four integrated connectors that include: • - Dell PowerEdge R720 | Owner's Manual - Page 18
height (3) (PowerEdge R720xd) 10 Power supply (PSU1) 11 Power supply (PSU2) 12 Hard drives (2) (back) 13 vFlash media card slot NIC Indicator Codes Description • Two 100 Mbps/1 Gbps/10 Gbps SFP+/10 GbE T connectors Allows you to connect up to four full-height PCI Express expansion cards - Dell PowerEdge R720 | Owner's Manual - Page 19
The handle/LED indicator lights green indicating that a valid power source is connected to the power supply and that the power supply is operational. Indicates a problem with the power supply. CAUTION: When correcting a power supply mismatch, replace only the power supply with the flashing indicator - Dell PowerEdge R720 | Owner's Manual - Page 20
that the power supply is mismatched with the other power supply (in terms of efficiency, feature set, health status, and supported voltage). Replace the power supply that has the flashing indicator with a power supply that matches the capacity of the other installed power supply. Other Information - Dell PowerEdge R720 | Owner's Manual - Page 21
hardware diagnostics, platform updates, and platform configuration, using a graphical user interface. The exact LC2 feature set is determined by the iDRAC license purchased. For more information, see the Dell LC2 documentation. Enters the BIOS Boot Manager or the Unified Extensible Firmware - Dell PowerEdge R720 | Owner's Manual - Page 22
the BIOS boot mode. NOTE: For the latest information on supported operating systems, go to dell.com/ossupport. Entering System Setup 1. Turn on or restart your system. 2. Press immediately after you see the following message: = System Setup If your operating system begins to load before - Dell PowerEdge R720 | Owner's Manual - Page 23
the processor power management settings, memory frequency, and so on. System Security Displays options to configure the system security settings like, system password, setup password, TPM security, and so on. It also enables or disables support for local BIOS update, the power and NMI buttons - Dell PowerEdge R720 | Owner's Manual - Page 24
Output If this field is Enabled, memory interleaving is supported if a symmetric memory configuration is installed. If Disabled, the system supports Non-Uniform Memory architecture (NUMA) (asymmetric) memory configurations. By default, Node Interleaving option is set to Disabled. By default, it is - Dell PowerEdge R720 | Owner's Manual - Page 25
total L3 cache. Displays the number of cores per processor. SATA Settings Screen Menu Item Description Embedded SATA Allows the embedded SATA to be set to Off, ATA, AHCI, or RAID mode. By default, Embedded SATA is set to AHCI Mode. Port A Auto enables BIOS support for the device attached to - Dell PowerEdge R720 | Owner's Manual - Page 26
default, Port E is set to Auto. Auto enables BIOS support for the device attached to SATA port F. By default, Port F is set to Auto. NOTE: Ports A, B, C, and D are used for the backplane drives, port E for the optical drive (CD/DVD), and port F for the tape drive. Boot Settings Screen Menu Item - Dell PowerEdge R720 | Owner's Manual - Page 27
the BIOS configuration of Single Root I/O Virtualization (SR-IOV) devices. By default, the SR-IOV Global Enable option is set to installed peripheral card is preventing booting into the Operating System or causing delays in system startup. If the slot is disabled, both the Option ROM and UEFI driver - Dell PowerEdge R720 | Owner's Manual - Page 28
to a mode other than Custom, the BIOS automatically sets the rest of the options. You can only change the rest of the options if the mode is set to Custom. By default, the System Profile option is set to Performance Per Watt Optimized (DAPC). DAPC is Dell Active Power Controller. NOTE: The following - Dell PowerEdge R720 | Owner's Manual - Page 29
that do not require local BIOS updates, it is recommended to set this field to Disabled. By default, the BIOS Update Control option is set to Unlocked. NOTE: BIOS updates using Dell Update Package are not affected by this option. Power Button NMI Button AC Power Recovery Allows you to enable - Dell PowerEdge R720 | Owner's Manual - Page 30
Power Recovery Delay Allows you to set how the system supports staggering of power up after AC power is restored to the system. By default, the AC Power Recovery Delay option is set to Immediate. User Defined Allows you to set and make changes to the BIOS or UEFI settings of your system. CAUTION: - Dell PowerEdge R720 | Owner's Manual - Page 31
Password. If the password jumper setting is disabled, the existing System power-on or reboot. 2. In the System Setup Main Menu, select System BIOS and press . The System BIOS screen is displayed. 3. In the System BIOS . - The password can contain the numbers 0 through 9. - Only lower case - Dell PowerEdge R720 | Owner's Manual - Page 32
Number of unsuccessful password attempts: System Halted! Must power down. Even after you shut down and restart the system, the error Microsoft Windows Server 2008 x64 version) to be installed from the UEFI boot mode. DOS and 32-bit operating systems can only be installed from the BIOS boot mode. - Dell PowerEdge R720 | Owner's Manual - Page 33
= UEFI Boot Manager If your operating system begins to load before you press , allow the system to finish booting, drivers installed on the system and their health status. Enables you to access the System Setup. Enables you to access the BIOS Update File Explorer, run the Dell Diagnostics - Dell PowerEdge R720 | Owner's Manual - Page 34
up the Lifecycle Controller, configuring hardware and firmware, and deploying the operating system, see the Lifecycle Controller documentation at support.dell.com/manuals. iDRAC Settings Utility The iDRAC Settings utility is an interface to setup and configure the iDRAC parameters using UEFI. You - Dell PowerEdge R720 | Owner's Manual - Page 35
for assembling cables for a DC power supply unit (PSU), when available: • AMP 90871-1 hand-crimping tool or equivalent • Wire-stripper pliers capable of removing insulation from size 10 AWG solid or stranded, insulated copper wire NOTE: Use alpha wire part number 3080 or equivalent (65/30 stranding - Dell PowerEdge R720 | Owner's Manual - Page 36
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge R720 | Owner's Manual - Page 37
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge R720 | Owner's Manual - Page 38
Figure 14. Inside the System-PowerEdge R720 1. cooling-fan assembly 2. cable securing bracket 3. PCIe card holder 4. cooling shroud 5. expansion-card riser 3 6. network 9. heat sink for processor 1 10. heat sink for processor 2 11. DIMMs (24) 12. cooling fans (6) 13. hard-drive backplane 38 - Dell PowerEdge R720 | Owner's Manual - Page 39
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge R720 | Owner's Manual - Page 40
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge R720 | Owner's Manual - Page 41
Memory bus operating frequency can be 1600 MT/s, 1333 MT/s, 1066 MT/s, or 800 MT/s depending on: • DIMM type (UDIMM, RDIMM, or LRDIMM) NOTE: PowerEdge R720xd with 3.5 inch hard-drive configuration does not support LRDIMMs due to thermal limitations. • DIMM configuration (number of ranks) • maximum - Dell PowerEdge R720 | Owner's Manual - Page 42
Figure 17. Memory Socket Locations Memory channels are organized as follows: Processor 1 Processor 2 channel 0: slots A1, A5, and A9 B7, and B11 channel 3: slots B4, B8, and B12 The following table shows the memory populations and operating frequencies for the supported configurations. 42 - Dell PowerEdge R720 | Owner's Manual - Page 43
1066 Maximum DIMM Rank/ Channel Dual rank Dual rank Dual rank Quad rank Dual rank Quad rank Dual rank Quad rank Quad rank Quad rank General Memory Module Installation Guidelines This system supports Flexible Memory Configuration, enabling the system to be configured and run in any valid chipset - Dell PowerEdge R720 | Owner's Manual - Page 44
uncorrectable multi-bit failure protection. In a mirrored configuration, the total available system memory is one half of the total installed physical memory. Half of the installed memory is used to mirror the active DIMMs. In the event of an uncorrectable error, the system will switch over to the - Dell PowerEdge R720 | Owner's Manual - Page 45
supported. NOTE: 1R, 2R and 4R in the following tables indicate single-, dual-, and quad-rank DIMMs respectively. Table 1. Memory Configurations-Single Processor System Capacity DIMM Size (in Number GB DIMMs must be installed in slots numbered A1, A2, A3, A4, A5, A6, A7, and A8 and 8 GB DIMMs must - Dell PowerEdge R720 | Owner's Manual - Page 46
GB) GB) DIMMs 384 32 12 Table 2. Memory Configurations-Two Processors System Capacity (in GB) DIMM Size (in GB) Number of DIMMs 16 2 8 32 2 16 32 : 16 GB DIMMs must be installed in slots numbered A1, A2, A3, A4, B1, B2, B3, and B4 and 8 GB DIMMs must be installed in slots A5, A6, B5 - Dell PowerEdge R720 | Owner's Manual - Page 47
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge R720 | Owner's Manual - Page 48
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge R720 | Owner's Manual - Page 49
drives are supplied in hotswappable hard-drive carriers that fit in the hard-drive slots. CAUTION: Before attempting to remove or install a hard drive while the system is running, see the documentation for the storage controller card to ensure that the host adapter is configured correctly to support - Dell PowerEdge R720 | Owner's Manual - Page 50
only to PowerEdge R720xd. CAUTION: To maintain proper system cooling, all empty hard-drive slots must have drive blanks installed. Pull the hard-drive blank out until it is free of the hard-drive slot. Figure 20. Removing and Installing a 2.5 Inch Hard-Drive Blank (Back) 1. hard-drive blank (back - Dell PowerEdge R720 | Owner's Manual - Page 51
ensure that your operating system supports hot-swap drive installation. See the documentation supplied with your operating system. 1. From the management software, prepare the hard drive for removal. Wait until the indicators on the hard-drive carrier signal that the hard drive can be removed safely - Dell PowerEdge R720 | Owner's Manual - Page 52
-drive carrier handle Installing A Hot-Swap Hard Drive CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team - Dell PowerEdge R720 | Owner's Manual - Page 53
or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1. Insert the hard drive into the hard-drive carrier with the connector end of the hard drive toward the - Dell PowerEdge R720 | Owner's Manual - Page 54
screws to secure the hard drive to the hard-drive carrier. Optical Drive (Optional) Removing The Optical Drive NOTE: This procedure applies only to PowerEdge R720. CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as - Dell PowerEdge R720 | Owner's Manual - Page 55
Removing and Installing the Optical Drive 1. optical drive 2. power/data cable 3. release tab Installing The Optical Drive NOTE: This procedure applies only to PowerEdge R720. CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple - Dell PowerEdge R720 | Owner's Manual - Page 56
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge R720 | Owner's Manual - Page 57
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge R720 | Owner's Manual - Page 58
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge R720 | Owner's Manual - Page 59
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge R720 | Owner's Manual - Page 60
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge R720 | Owner's Manual - Page 61
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge R720 | Owner's Manual - Page 62
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge R720 | Owner's Manual - Page 63
your system from powering on and no BIOS POST message or F1/F2 pause is displayed. Expansion Card Installation Guidelines Depending on your system configuration: • PowerEdge R720 supports seven expansion cards • PowerEdge R720xd supports six expansion cards The following PCI Express Generation - Dell PowerEdge R720 | Owner's Manual - Page 64
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge R720 | Owner's Manual - Page 65
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge R720 | Owner's Manual - Page 66
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge R720 | Owner's Manual - Page 67
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge R720 | Owner's Manual - Page 68
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge R720 | Owner's Manual - Page 69
on the Expansion Card Riser 1 1. expansion-card slot 1 2. expansion-card slot 2 3. expansion-card slot 3 Figure 35. Removing and Installing the Expansion Card Riser 2 1. power connector (for GPU cards) 2. expansion-card riser 2 3. riser guide-back 4. expansion-card riser 2 connector 5. riser - Dell PowerEdge R720 | Owner's Manual - Page 70
Connectors on the Expansion Card Riser 2 1. chassis intrusion switch 2. expansion-card slot 4 3. expansion-card slot 5 4. power connector (for GPU cards) Figure 37. Removing and Installing the Expansion Card Riser 3 1. riser guide-front 2. power connector (for GPU cards) 3. expansion-card - Dell PowerEdge R720 | Owner's Manual - Page 71
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge R720 | Owner's Manual - Page 72
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge R720 | Owner's Manual - Page 73
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge R720 | Owner's Manual - Page 74
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge R720 | Owner's Manual - Page 75
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge R720 | Owner's Manual - Page 76
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge R720 | Owner's Manual - Page 77
you to set up the hard drives in RAID configurations as supported by the version of the storage controller included with your system. Removing The Integrated Storage Controller Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and - Dell PowerEdge R720 | Owner's Manual - Page 78
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge R720 | Owner's Manual - Page 79
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge R720 | Owner's Manual - Page 80
online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1. Before upgrading your system, download the latest system BIOS version from support.dell.com and - Dell PowerEdge R720 | Owner's Manual - Page 81
Figure 44. Removing and Installing the Processor Heat Sink 1. heat sink 2. retention sockets (2) 3. retention screws (2) 4. processor CAUTION: The processor is held in its socket under strong pressure. Be aware that - Dell PowerEdge R720 | Owner's Manual - Page 82
and leave the release lever up so that the socket is ready for the new processor. NOTE: If you are permanently removing a processor, you must install a processor/DIMM blank in the vacant socket to ensure proper system cooling. The processor/DIMM blank covers the vacant sockets for the DIMMs and the - Dell PowerEdge R720 | Owner's Manual - Page 83
socket CPU1. 1. Before upgrading your system, download the latest system BIOS version from support.dell.com and follow the instructions included in the compressed download file to install the update on your system. NOTE: You can update the system BIOS using the Lifecycle Controller. 2. Turn off the - Dell PowerEdge R720 | Owner's Manual - Page 84
. Power Supplies Your system supports either: • Two 495 W, 750 W, or 1100 W AC power supply modules or • Two 1100 W DC power supply modules (when available) When two identical power supplies are installed, the power supply configuration is redundant (1 + 1). In redundant mode, power is supplied to - Dell PowerEdge R720 | Owner's Manual - Page 85
can configure the Hot Spare feature using the iDRAC settings. For more information on iDRAC settings, see the iDRAC7 User's Guide at support.dell.com/manuals. Removing An AC Power Supply CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting - Dell PowerEdge R720 | Owner's Manual - Page 86
, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1. Verify that both the power supplies are the same type and have the same - Dell PowerEdge R720 | Owner's Manual - Page 87
that is suitably approved and rated shall be incorporated in the field wiring. Input Requirements • Supply voltage: -(48-60) V DC • Current consumption: 32 A (maximum) Kit Contents • Dell part number 6RYJ9 terminal block or equivalent (1) • #6-32 nut equipped with lock washer (1) Required Tools Wire - Dell PowerEdge R720 | Owner's Manual - Page 88
servicing that is not authorized by Dell is not covered by your warranty. Read and follow all safety instructions that came with the product. 1. Strip the insulation from the ends of the DC power DC power wires can permanently damage the power supply or the system. 2. Insert the copper ends into - Dell PowerEdge R720 | Owner's Manual - Page 89
codes and practices. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow all safety instructions that came with the product. CAUTION: The system requires one power supply for normal operation. On power-redundant systems, remove and replace only - Dell PowerEdge R720 | Owner's Manual - Page 90
with applicable local or national codes and practices. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow all safety instructions that came with the product. 1. Verify that both the power supplies are the same type and have the same maximum output - Dell PowerEdge R720 | Owner's Manual - Page 91
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge R720 | Owner's Manual - Page 92
. 15. Exit the System Setup. Hard-Drive Backplane Depending on your system configuration: PowerEdge R720 supports 2.5 inch (x16) SAS/SATA backplane or dual 2.5 inch (x8) SAS/SATA backplanes or 2.5 inch (x8) SAS/SATA backplane and 2.5 inch (x4) Dell PowerEdge Express Flash (PCIe SSD) backplane or - Dell PowerEdge R720 | Owner's Manual - Page 93
The Hard-Drive Backplane CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that - Dell PowerEdge R720 | Owner's Manual - Page 94
3. backplane signal cable 4. backplane power cable A 5. SAS B cable 6. backplane power cable B Figure 54. Cabling Diagram-3.5 Inch (x8) SAS/SATA Backplane-PowerEdge R720 1. cable retention bracket 2. system board 3. integrated storage controller card 4. SAS connector (mini PERC SAS) on the system - Dell PowerEdge R720 | Owner's Manual - Page 95
Figure 55. Cabling Diagram-3.5 Inch (x4) SAS/SATA Backplane-PowerEdge R720 1. cable retention bracket 2. system board 3. SAS connector on the system board 4. SAS connector on the backplane 95 - Dell PowerEdge R720 | Owner's Manual - Page 96
Figure 56. Removing and Installing the 2.5 Inch (x16) SAS/SATA Backplane-PowerEdge R720 1. x16 hard-drive backplane 2. hard-drive backplane connectors (16) 3. backplane power cables (2) 4. backplane signal cable 5. SAS cables (2) 6. release tabs (2) 96 - Dell PowerEdge R720 | Owner's Manual - Page 97
Figure 57. Cabling Diagram-2.5 Inch (x16) SAS/SATA Backplane-PowerEdge R720 1. cable retention bracket 2. system board 3. integrated storage controller card 4. SAS connector on the system board 5. SAS connectors on the backplane (2) 97 - Dell PowerEdge R720 | Owner's Manual - Page 98
Figure 58. Removing and Installing the 2.5 Inch (x8) SAS/SATA Backplane-PowerEdge R720 1. x8 hard-drive backplane 2. hard-drive backplane connectors (8) 3. release tab 4. backplane power cable 5. SAS cables (2) 6. backplane signal cable 98 - Dell PowerEdge R720 | Owner's Manual - Page 99
Figure 59. Cabling Diagram-Dual 2.5 Inch (x8) SAS/SATA Backplane-PowerEdge R720 1. system board 2. cable retention bracket 3. integrated storage controller card 4. SAS connector on the system board 5. SAS controller card 6. SAS backplane 7. SAS backplane 99 - Dell PowerEdge R720 | Owner's Manual - Page 100
Figure 60. Removing and Installing the 2.5 Inch (x4) SSD/Dell PowerEdge Express Flash (PCIe SSD) Backplane- PowerEdge R720 1. hard-drive backplane connectors (4) 2. x4 hard-drive backplane 3. release tab 4. SSD/PCIe SSD cables (4) 5. backplane power cable 6. backplane signal cable 100 - Dell PowerEdge R720 | Owner's Manual - Page 101
Figure 61. Cabling Diagram-2.5 Inch (x8) SAS/SATA and (x4) PCIe SSD Backplane-PowerEdge R720 1. cable retention bracket 2. system board 3. integrated storage controller card 4. SSD/PCIe SSD controller card 5. SAS connector on the system board 6. SSD/PCIe SSD backplane 7. SAS backplane 101 - Dell PowerEdge R720 | Owner's Manual - Page 102
Installing the 3.5 Inch (x12) SAS/SATA Backplane-PowerEdge R720xd 1. release tabs (2) 2. pass-through I2C cable 3. left control panel cable 4. I2C cable 5. power cable A 6. USB cable 7. SAS cables (3) 8. power cable B 9. front I/O cable 10. right control panel cable 11. x12 hard-drive backplane - Dell PowerEdge R720 | Owner's Manual - Page 103
Figure 63. Cabling Diagram-3.5 Iinch (x12) SAS/SATA Backplane-PowerEdge R720xd 1. cable retention bracket 2. system board 3. integrated storage controller card 4. SAS connector on the system board 5. SAS backplane 103 - Dell PowerEdge R720 | Owner's Manual - Page 104
Figure 64. Removing and Installing the 2.5 Inch (x24) SAS/SATA Backplane-PowerEdge R720xd 1. x24 hard-drive backplane 2. left control panel cable 3. release tabs (2) 4. power cable A 5. sideband cable 6. pass-through I2C cable 7. SAS cables (3) 8. power cable B 9. backplane/expander bracket 10. - Dell PowerEdge R720 | Owner's Manual - Page 105
service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1. Use the hooks at the base of the chassis as guides to align the hard-drive backplane. 2. Slide down the hard-drive - Dell PowerEdge R720 | Owner's Manual - Page 106
peripherals. 9. If applicable, install the front bezel. Removing The Optional Hard-Drive Backplane (Back) NOTE: This procedure applies only to PowerEdge R720xd. CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as - Dell PowerEdge R720 | Owner's Manual - Page 107
Figure 66. Removing and Installing the Optional 2.5 Inch (x2) Hard-Drive Backplane-PowerEdge R720xd 1. pass-through I2C cable 2. I2C cable 3. sideband cable 4. hard-drive backplane (back) 5. SAS/SATA connectors (2) 6. SAS cable 7. release pin 107 - Dell PowerEdge R720 | Owner's Manual - Page 108
bracket 7. x12 or x24 hard-drive backplane Installing The Optional Hard-Drive Backplane (Back) NOTE: This procedure applies only to PowerEdge R720xd. CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized - Dell PowerEdge R720 | Owner's Manual - Page 109
The Control Panel (PowerEdge R720) CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to - Dell PowerEdge R720 | Owner's Manual - Page 110
Figure 69. Removing and Installing the Control Panel-2.5 inch Hard Drives-PowerEdge R720 1. control panel 2. control-panel board 3. control-panel connector cable 4. USB connector cable 5. vFlash media connector cable 6. screws (2) 7. Locate and press the tabs on the information - Dell PowerEdge R720 | Owner's Manual - Page 111
Installing The Control Panel (PowerEdge R720) CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage - Dell PowerEdge R720 | Owner's Manual - Page 112
1. Torx screws (3) 2. control panel 3. pull tab 4. connector 5. hard-drive backplane 6. chassis Installing The Control Panel (PowerEdge R720xd) CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your - Dell PowerEdge R720 | Owner's Manual - Page 113
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge R720 | Owner's Manual - Page 114
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge R720 | Owner's Manual - Page 115
dual SD module g) internal USB key (if installed) h) PCIe card holder i) cable retention bracket j) if present, support bracket NOTE: The support bracket is present on certain system configurations from the chassis. CAUTION: Do not lift the system board assembly by grasping a memory module, processor - Dell PowerEdge R720 | Owner's Manual - Page 116
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge R720 | Owner's Manual - Page 117
d) internal USB key (if installed) e) internal dual SD module f) all expansion-card risers g) cooling-fan assembly h) cooling shroud i) power supply(s) 6. Reconnect all cables to the system board. NOTE: Ensure that the cables inside the system are routed along the chassis wall and secured using the - Dell PowerEdge R720 | Owner's Manual - Page 118
118 - Dell PowerEdge R720 | Owner's Manual - Page 119
by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. Troubleshooting System Startup Failure If you boot the system to the BIOS boot mode after - Dell PowerEdge R720 | Owner's Manual - Page 120
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge R720 | Owner's Manual - Page 121
following components are properly installed: - Cooling shroud - Expansion-card risers (if present) - Expansion cards - Power supply(s) - Cooling-fan assembly (if present) - Cooling fans - Processor(s) and heat sink(s) - Memory modules - Hard-drive carriers - Hard-drive backplane 4. Ensure that all - Dell PowerEdge R720 | Owner's Manual - Page 122
, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1. Reseat the power supply by removing and reinstalling it. NOTE: After - Dell PowerEdge R720 | Owner's Manual - Page 123
support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1. Open the system. 2. Reseat the fan or the fan's power cable. 3. If the fan functions properly, close the system. If the problem - Dell PowerEdge R720 | Owner's Manual - Page 124
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge R720 | Owner's Manual - Page 125
and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1. Try using a different CD or DVD. 2. Enter the System Setup and ensure that the integrated SATA controller and the drive - Dell PowerEdge R720 | Owner's Manual - Page 126
or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. CAUTION: This troubleshooting procedure can erase data stored on the hard drive. Before you proceed - Dell PowerEdge R720 | Owner's Manual - Page 127
service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. NOTE: When troubleshooting diagnostic test. For more information, see Using System Diagnostics. If a problem is - Dell PowerEdge R720 | Owner's Manual - Page 128
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge R720 | Owner's Manual - Page 129
using diagnostics, see the Dell Online PowerEdge Diagnostics User's Guide under Software → Serviceability Tools, at support.dell.com/manuals. Dell Embedded System Diagnostics NOTE: Also known as Enhanced Pre-boot System Assessment (ePSA) diagnostics. The embedded system diagnostics provides a set of - Dell PowerEdge R720 | Owner's Manual - Page 130
the results of all tests run on the system. This is displayed if at least one event description is recorded. For information about embedded system diagnostics, see the Dell Enhanced Pre-boot System Assessment User Guide at support.dell.com/manuals. 130 - Dell PowerEdge R720 | Owner's Manual - Page 131
is enabled (pins 4-6). The password feature is disabled (pins 2-4). iDRAC local access is unlocked at the next AC power cycle. NVRAM_CLR (default) The configuration settings are retained at system boot (pins 1-3). The configuration settings are cleared at the next system boot (pins 3-5). 131 - Dell PowerEdge R720 | Owner's Manual - Page 132
8 J_NDC 9 J_RISER_3A 10 J_RISER_3B 132 Description PSU 2 power connector Optical drive SATA connector Tape backup unit SATA connector Optical drive power connector Tape backup unit power connector PSU 1 power connector Internal dual SD module connector Network daughter card connector Riser - Dell PowerEdge R720 | Owner's Manual - Page 133
J_USB_INT Internal USB connector 24 J_SAS_PCH SAS connector for software RAID 25 BAT Battery connector 26 CPU2 Processor socket 2 27 B10, B6, B2, B9, B5, B1 Memory module sockets 28 J_BP3 Backplane power connector 29 J_BP_SIG3 Backplane signal connector 3 30 J_FAN2U_6 Cooling - Dell PowerEdge R720 | Owner's Manual - Page 134
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge R720 | Owner's Manual - Page 135
x8 link (PowerEdge R720) (Slot 6) One full-height, full-length x16 link Memory Architecture Memory module sockets Memory module capacities LRDIMMs RDIMMs 800 MT/s, 1066 MT/s, 1333 MT/s or 1600 MT/s DDR3 registered, unbuffered or load-reduced Error Correcting Code (ECC) DIMMs Support for advanced - Dell PowerEdge R720 | Owner's Manual - Page 136
0 through 3 (hard-drive slots 4 through 7 do not support any hard drives and are installed with a hard-drive blank). NOTE: Four-hard-drive systems support software RAID. For more information on software RAID, see the Dell PowerEdge RAID Controller (PERC) documentation at support.dell.com/manuals. Up - Dell PowerEdge R720 | Owner's Manual - Page 137
Drives Optical drive (PowerEdge R720) Connectors Back NIC Serial USB Video External vFlash card (PowerEdge R720xd) Front USB Video External vFlash card (PowerEdge R720) Internal USB Internal Dual SD Module Video Video type Video memory Nearline SAS, or SSD hard drives in hard-drive slots 24 and 25. - Dell PowerEdge R720 | Owner's Manual - Page 138
for a maximum altitude of 3050 m (10,000 ft). • PCIe SSD is not supported. • GPU is not supported. • LRDIMM is not supported. • 130 W (4 core) processor is not supported. • Redundant power supplies are required. • Non Dell qualified peripheral cards and/or peripheral cards greater than 25 W are not - Dell PowerEdge R720 | Owner's Manual - Page 139
PowerEdge R720, maximum 130 W processor is supported in either 8 hard drive or 16 hard drive chassis. NOTE: The following additional restrictions apply to PowerEdge R720xd. • Maximum 95 W processor supported on 3.5 inch hard drive chassis. • Maximum 115 W processor supported on 2.5 inch hard drive - Dell PowerEdge R720 | Owner's Manual - Page 140
140 - Dell PowerEdge R720 | Owner's Manual - Page 141
the power cable, and restart the system. System Error Messages System messages appear on the monitor to notify you of a possible problem with the system. These messages refer to events recorded in the System Event Log (SEL). For information on the SEL and configuring system management settings, see - Dell PowerEdge R720 | Owner's Manual - Page 142
optimum range. 1. Review system power policy. 2. Check system logs for power related failures. 3. Review system configuration changes. 4. If the the operating system, application, hardware, and system event log for exception events. Message The watchdog timer power cycled the system. Details - Dell PowerEdge R720 | Owner's Manual - Page 143
CPU configuration is unsupported. Check CPU or BIOS revision. System is unable to boot or may run in a degraded state. Review the technical specifications for supported processor types. CPU0010 Message Details Action CPU is throttled. The CPU is throttled due to thermal or power - Dell PowerEdge R720 | Owner's Manual - Page 144
system. 4. If the issue persists, see Getting Help. CPU0700 Message LCD Message Details Action CPU initialization error detected. CPU initialization error detected. Power cycle system. System BIOS was unable to initialize the processor. 1. Turn off the system and remove input - Dell PowerEdge R720 | Owner's Manual - Page 145
and turn on the system. 5. If the issue persists, see Getting Help. CPU0704 Message CPU machine check error detected. LCD Message CPU machine check error detected. Power cycle system. Details System event log and operating system logs may indicate that the exception is - Dell PowerEdge R720 | Owner's Manual - Page 146
encountered an uncorrectable error. System performance may be degraded. The operating system and/or applications may fail as a result. Action Re-seat the memory modules. If the issue persists, see Getting Help. MEM0007 Message Unsupported memory configuration; check memory device at location - Dell PowerEdge R720 | Owner's Manual - Page 147
may be degraded. The device has failed to respond to a transaction. Action Cycle input power, update component drivers, if device is removable, reinstall the device. PCI1304 Message An I/O channel check error was detected. LCD Message I/O channel check error detected. Power cycle system. 147 - Dell PowerEdge R720 | Owner's Manual - Page 148
error on slot . Re-seat PCI card. Details System performance may be degraded, or system may fail to operate. Action Cycle input power, update component drivers, if device is removable, reinstall the device. PDR0001 Message LCD Message Details Fault detected on drive . Fault - Dell PowerEdge R720 | Owner's Manual - Page 149
but is not configurable. Check memory devices. Details System BIOS detected memory, but was unable to configure the memory for system operation. Action Compare system memory installation to supported system memory configurations. PSU0001 Message LCD Message Action Power supply failed - Dell PowerEdge R720 | Owner's Manual - Page 150
Error Code Message Information LCD Message Details Action Power supply is incorrectly configured. Check PSU. Power supplies should be of the same input type and power rating. Install matched power supplies and review proper configuration in this manual. PSU0016 Message LCD Message - Dell PowerEdge R720 | Owner's Manual - Page 151
mismatch; PSU = watts Details Power supplies should be of the same input type and power rating. Action Install matched power supplies and review this manual for proper configuration. PSU1201 Message Power supply redundancy is lost. Details The power supply tries to operate - Dell PowerEdge R720 | Owner's Manual - Page 152
log for power supply failures. Review system configuration and power consumption and upgrade or install power supplies accordingly. PWR1005 Message The system performance degraded because the user-defined power capacity has changed. Details The user-defined power settings have affected system - Dell PowerEdge R720 | Owner's Manual - Page 153
fails to initialize, platform status and failure events are not captured. Some management software do not report platform exceptions. Action Reboot the management controller or iDRAC. Cycle system input power. If problem persists call support. 153 - Dell PowerEdge R720 | Owner's Manual - Page 154
. Details System hardware detected an over voltage or under voltage condition. If multiple voltage exceptions occur consecutively the system may power down in failsafe mode. Action 1. Review system logs for power supply exceptions. 2. Re-configure the system to minimum configuration, inspect and - Dell PowerEdge R720 | Owner's Manual - Page 155
Warning Messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a task. For example, before you format a hard drive, a message warns you that you may lose all data on the hard drive. Warning messages usually interrupt the task and require - Dell PowerEdge R720 | Owner's Manual - Page 156
156 - Dell PowerEdge R720 | Owner's Manual - Page 157
may not be available in your area. To contact Dell for sales, technical support, or customer service issues: 1. Visit support.dell.com. 2. Select your support category. 3. If you are not a U.S. customer, select your country code at the bottom of the support.dell.com page, or select All to see more
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Dell PowerEdge R720 and R720xd
Owner's Manual
Regulatory Model: E14S Series
Regulatory Type: E14S001