Dell U2417H User Guide - Page 52
Mobile High-Definition Link (MHL) Specific Problems, Specific, Symptoms, What You, Experience
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Specific Symptoms No image when using DP connection to the PC What You Experience Black screen Possible Solutions • Verify which DP standard (DP 1.1a or DP 1.2) is your Graphics Card certified to. Download and install the latest graphics card driver. • Some DP 1.1a graphics card cannot support DP 1.2 monitors. Go to OSD menu, under Input Source selection, press and hold DP select key for 8 sec to change the monitor setting from DP 1.2 to DP 1.1a. Mobile High-Definition Link (MHL) Specific Problems Specific Symptoms What You Experience MHL interface is Cannot see not working MHL device image shown on the monitor Possible Solutions • Ensure your MHL cable and MHL device are MHL certified. • Check your MHL device is turned on. • Check your MHL device is not in standby mode. • Check physical MHL cable connection is corresponding to input source selected on OSD Menu: HDMI/MHL. • Wait for 30 seconds after connecting MHL cable as some MHL devices require longer recovery time. 52 | Troubleshooting