Dymo LabelManager 420P User Guide 1 - Page 12

Troubleshooting Review the following possible solutions if you encounter a problem while using your label maker. Problem/Error Message No display Poor Print Quality Poor Cutter Performance Printing... Too many characters Exceeded maximum number of characters in buffer. Too many lines Exceeded maximum number of lines. Barcode not allowed Barcodes can only be printed on 3/4" wide labels. Charge Battery! Battery pack almost discharged. Battery too low! Battery pack not inserted properly or damaged. Wait - Battery Charging Tape Jam Motor is stalled due to label jam. Solution • Ensure the label maker is turned on. • Attach the charging adapter to the label maker to recharge the battery pack. See "Recharging the Battery". • Attach the charging adapter to the label maker to recharge the battery pack. See "Recharging the Battery". • Clean the print head. • Ensure the label cassette is installed properly. • Replace the label cassette. Clean the cutter blade. See "Caring for Your Label Maker". No action required. Message disappears when printing is finished. Delete some or all of the buffer text. • Delete lines to fit on the label width. • Insert a wider label cassette. • Replace the label cartridge. • Change the label width. Attach the charging adapter to the label maker to recharge the battery pack. See "Recharging the Battery". • Ensure the battery pack is inserted correctly. See "Inserting the Battery". • Replace the battery pack. Allow the battery pack to recharge before unplugging the label maker. • Remove jammed label; replace label cassette. • Clean cutter blade. If you still need assistance, visit the DYMO Web site at www.dymo.com. Documentation Feedback We are constantly working to produce the highest quality documentation for our products. We welcome your feedback. Send us your comments or suggestions about our user guides. Please include the following information with your feedback: • Product name, model number, and User Guide page number • Brief description of instructions that are inaccurate or unclear, areas where more detail is needed, and so on We also welcome your suggestions about additional topics you would like to see covered in the documentation. Send email messages to: [email protected] Please keep in mind that this email address is only for documentation feedback. If you have a technical question, please contact Customer Support. Environmental Information The equipment that you have bought requires the extraction and use of natural resources for its production. It may contain substances that are hazardous to health and the environment. In order to avoid the dissemination of those substances in our environment, and to diminish the pressure on natural resources, we encourage you to use the appropriate takeback systems. These systems will reuse or recycle most of the materials of your end-of-life equipment in an environmentally sound way. The crossed-bin symbol marked on your device indicates you should use these systems. If you need more information on the collection, reuse, and recycling of this product, please contact your local or regional waste administration. You can also contact DYMO for more information on the environmental performance of our products. 12