Epson 4900 Users Guide - Page 154
Solving Operational Problems, printer's rating label. If not, turn off the power and unplug the power
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154 | Solving Problems Problem The bottom edge of your print is smeared. Solution ◗ The paper is curled toward the printable side. Flatten the paper or curl it toward the other side. ◗ Make sure the Media Type setting in your printer software is correct. ◗ If you're printing on non-Epson media, you may need to adjust the paper thickness setting or drying time. Use your printer software (page 95 for OS X or page 75 for Windows) to choose the correct setting. When you're done printing with a custom paper configuration, be sure to return the setting to standard (STD). ◗ If printing on thick paper, the PLATEN GAP setting may be incorrect. Use the control panel to change the setting to WIDE or WIDER; see page 55. Solving Operational Problems If you can't turn the printer on, if it stops printing unexpectedly, or if nothing prints, check the following: • Paper is loaded correctly. • The printer is plugged securely into a working electrical outlet that's not controlled by a switch or timer. • The interface cable is securely connected to the printer and your system. • The voltage supplied by the electrical outlet matches the voltage on the printer's rating label. If not, turn off the power and unplug the power cord immediately. Contact your service provider for assistance; see page 11 for details. If none of these suggestions help, try the solutions below. Problem The printer stops printing unexpectedly. The printer sounds as if it's printing, but nothing prints. Solution ◗ If the light is flashing, the printer is performing a maintenance procedure or waiting for ink to dry. Check the display message and lights on the control panel. Wait until the light stops flashing. ◗ Check the display message and lights on the control panel to see if an error has occurred. Follow the instructions for the messages beginning on page 142. ◗ Follow the instructions beginning on page 118 to clean the print head. ◗ Communication between the computer and printer may have been momentarily interrupted. Try restarting the computer and printing again. 154