Epson DFX-8500 Warranty Statement - Page 2

EPSON AMERICA, INC. / DFX SERIES PRINTER 8/97 SUPPLEMENT TO EPSON AMERICA, INC. LIMITED WARRANTY HOW TO RECEIVE ON-SITE WARRANTY SERVICE ON YOUR EPSON DFX SERIES PRINTER In most parts of the United States, Epson America, Inc. ("EPSON") has arranged for on-site limited warranty service on your new EPSON printer to supplement the limited warranty service already available to you through EPSON authorized service providers. This card provides you with the information you need to obtain on-site service. What is Covered Under the On-site Program: The terms of the EPSON Limited Warranty are set forth on the reverse side of this document. On-site limited warranty coverage is available for a period of one year from the date of original purchase. On-site limited warranty service will be generally available within a 50-mile radius of the EPSON authorized on-site EPSON Customer Care Center or other EPSON authorized service provider closest to you. How to Receive On-site Repair Service: If the reseller who supplied your EPSON printer has not arranged to provide you with on-site warranty service, you may call EPSON toll free at 1-800-922-8911 for a referral to a nearby EPSON authorized on-site service provider. Please be ready to provide the on-site service provider with your name, unit serial number and the exact location of your EPSON printer, specifying whether that location is a business or residence. NOTE: If the location is a residence, an adult MUST be home and present at all times for the service technician to enter and perform service. A service technician will normally be dispatched to your location by the next business day following your request for on-site warranty service. If your location is more than 50 miles from an authorized on-site service provider, you may be asked to pay a travel charge directly to the on-site warranty service provider. Service hours may vary by provider, but generally fall within normal business hours, Monday through Friday, holidays excluded. Please sign the service form provided by the service technician upon completion of the service. In order to provide on-site service, the technician must have full access to your EPSON printer, as well as to working space, electricity and a local telephone line. If the service technician cannot verify or reproduce a warranty problem or encounters a problem which is not covered by the terms of EPSON's Limited Warranty, you may be responsible for the service provider's trip charges as well as for any non-warranty service provided. Limitations to On-site Service Coverage: Preventive maintenance, installation, deinstallation, relocation, and operating supplies are not included. EPSON is not liable for any failure or delay in service performance due to any cause beyond its control. This on-site service program extends only to the EPSON printer and does not extend to any other products, peripherals, devices or add-ons, whether or not manufactured or sold by EPSON. On-site service is subject to the same limitations and exclusions as the warranty service extended to your EPSON printer under the terms of the EPSON Limited Warranty and does not modify the terms and conditions of the Limited Warranty except as expressly provided in this Supplement. To locate the EPSON Authorized Reseller or EPSON Customer Care Center nearest you call: 800-922-8911 or write to: Epson America, Inc. q P.O. Box 2842 Torrance, CA 90509-2842 q MS:CS1