Epson PowerLite500c Warranty Statement - Page 1
Epson PowerLite500c - PowerLite 500C SVGA LCD Projector Manual
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EPSON® EXTRA CARESM TWO YEAR ROAD SERVICE BASIC CARRY-IN WARRANTY This product's limited carry-in warranty, as detailed on the back of this brochure, includes two years of carry-in service. 90-DAY LAMP WARRANTY The basic carry-in warranty includes a limited 90-day lamp warranty, as detailed on the back of this brochure. EXTRA CARE ROAD SERVICE EPSON also offers its projector customers FREE Extra Care Road Service, which runs concurrently with the two year basic warranty, based on the terms and conditions described in this brochure. IN ORDER TO RECEIVE ROAD SERVICE, YOU MUST REGISTER ONLINE. Without prior registration, EPSON will be delayed in responding to your Road Service request. IT'S LIKE HAVING A TECHNICAL EXPERT WITH YOU AT EVERY TURN. IT COULD HAPPEN. You could have a breakdown on the road. We know how valuable time is, especially when you're traveling. Now you can leave your home or office with confidence, knowing that EPSON'S Extra Care Road Service provides you with the projector support you need. ALL YOU NEED IS A CREDIT CARD. To provide this service, all we need is your Master Card, Visa, Discover Card, or American Express number as a security deposit* for the return of your original unit. Original units not returned will be charged to your credit card. WE AIM TO PLEASE. We're committed to customer satisfaction. Our Extra Care Road Service offers a level of support unsurpassed in the industry-it's easy, fast, and free. No other projector manufacturer offers a service package so in tune with your needs. A NEW LEVEL OF SECURITY. Our program has been specifically designed to cover our projectors in the unlikely event of a failure. Because of this feature, you don't have to wait for your unit to be repaired. Instead, we'll ship you a replacement projector anywhere in the United States or Canada via overnight delivery. When the replacement unit arrives, simply return the original unit to us within three days, using the pre-paid airway bill and packaging we provide-and you're ready to go! Note: In most cases, the replacement unit is not new, but EPSON-refurbished. If it is important to receive your original unit back, please use the basic carry-in service instead of Road Service. IT'S EASY. Wherever you are, we're just a phone call away. To reach us, call (800) 922-8911 or (562) 276-4394 (in Canada call (905) 709-3839) from 6:00 AM to 6:00 PM (Pacific Time), Monday through Friday. You'll speak to one of our expert technical support representatives to see if you need a replacement unit to get up and running again. IT'S FAST. We'll ship your replacement unit via overnight delivery. We will do our best to ship the same day if we receive your call before 3:00 PM (Pacific Time). We will ship on the following business day for calls received after 3:00 PM. If you choose not to use a credit card, please let the technical support representative know and he or she will refer you to your nearest authorized service center for carry-in service. IT'S FREE. While under EPSON's two-year limited warranty, replacement units are free. And the overnight shipping is always on us, both ways. FOR YOUR CONVENIENCE. An Extra Care Road Service sticker is located on the bottom of your projector, so our 800 number and hours of operation are always with you. LIMITATIONS. The Road Service Program is for emergency situations which occur when you are away from home or office. It covers the principal components of the projector. All other options and accessories will be handled through the basic carry-in warranty service. The Road Service Program does not cover third party options and accessories and is limited to the terms and conditions stated in this brochure. The Road Service Program does not vary the terms and conditions of the basic carry-in warranty except as expressly stated in this brochure. * You must have $3,500 of available credit so that EPSON may charge your account $3,500 to secure the returning of the original unit. Upon receipt of the original unit, this charge is reversed.