Epson WorkForce 30 Quick Guide - Page 26

Problems and Solutions Check the solutions below if you're having trouble using your printer. Paper Feeding Problems ■ Make sure the paper size settings are correct for the paper you loaded. ■ Make sure your paper is loaded short edge first and is positioned against the right edge guide with the left edge guide against its left side. Don't load paper above the arrow mark inside the left edge guide. ■ If paper doesn't feed, remove it from the sheet feeder. Flip through the stack to separate the sheets a little. Then reload the paper against the right edge guide, and slide the left edge guide against the paper (but not too tightly). Make sure the paper is not in front of the feeder guard. ■ Do not load too many sheets at once (up to 20 sheets of photo or matte paper and 100 sheets of 20 lb plain paper). See the online Epson Information Center for more information. ■ If paper is jammed, follow these steps to clear the jam: 1. Press the ) paper button to eject the jammed paper. If the jammed paper is not ejected, go to the next step. 2. If the paper is stuck near the sheet feeder or output tray, gently pull it out. If the paper is stuck inside, press the P power button to turn off the printer. Open the printer cover and remove any paper inside, including any torn pieces. Do not pull the paper out backward; this can damage the sheet feeder. Close the printer cover, then turn the printer back on. Print Quality Problems If you have any problems with the print quality, try these solutions: ■ Load the paper printable side up (usually the whiter, brighter, or glossy side). ■ Make sure your paper isn't damp or curled. ■ Use a support sheet with special paper or load your paper one sheet at a time. Remove sheets from the output tray so not too many collect at a time. 26 Solving Problems