Epson WorkForce Pro WF-C529R Administrator Guide - Page 55

Message, Solution, DNS error. Check DNS settings.

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Message DNS error. Check DNS settings. Solution Try the following: • Make sure the address in the contacts list on the printer and the address of the shared folder are the same. • If the computer's IP address is static or set manually, change the computer name in the network path to the IP address. For example, change \\EPSON02\SCAN to \\192.168.xxx.xxx\SCAN. • Make sure your computer is turned on and not running in a power-saving mode, such as sleep or standby. If your computer is in sleep mode, you cannot save scanned images to the shared folder. • Temporarily disable your computer's firewall and security software. If this clears the error, check the settings in the security software. • If you are using a laptop computer and the IP address is set as DHCP, the IP address may change when reconnecting to the network. Obtain the IP address again. • Check the printer's DNS settings using the product's control panel. • Check the DNS settings for the server, computer, or access point. • The computer name and the IP address may differ when the management table of the DNS server is not updated. Check the computer name and the IP address. 55

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55
Message
Solution
DNS error. Check DNS settings.
Try the following:
• Make sure the address in the contacts list on the
printer and the address of the shared folder are
the same.
• If the computer's IP address is static or set
manually, change the computer name in the
network path to the IP address. For example,
change \\EPSON02\SCAN to
\\192.168.xxx.xxx\SCAN.
• Make sure your computer is turned on and not
running in a power-saving mode, such as sleep
or standby. If your computer is in sleep mode,
you cannot save scanned images to the shared
folder.
• Temporarily disable your computer's firewall and
security software. If this clears the error, check
the settings in the security software.
• If you are using a laptop computer and the IP
address is set as DHCP, the IP address may
change when reconnecting to the network.
Obtain the IP address again.
• Check the printer's DNS settings using the
product's control panel.
• Check the DNS settings for the server,
computer, or access point.
• The computer name and the IP address may
differ when the management table of the DNS
server is not updated. Check the computer
name and the IP address.