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Epson WorkForce Pro WF-C5790 Administrator Guide - Page 54

Solving Problems, Scanning Error Messages

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Solving Problems Check these sections for solutions to problems you may have with the network configuration software. Scanning Error Messages Solving Network Software Usage Problems Solving Network Security Problems Solving Digital Certificate Problems Where to Get Help Scanning Error Messages If you see an error message when scanning images to a shared folder, check for solutions in this table. 54

Section	Page
Contents	3
Using Web Config Network Configuration Software	8
About Web Config	8
Accessing Web Config	8
Restricting Features Available for Users	9
User Feature Restriction	10
Configuring User Feature Restrictions	10
Changing the Administrator Password in Web Config	12
Using Your Product on a Secure Network	13
Configuring SSL/TLS Communication	13
Configuring SSL/TLS Settings	13
Configuring a Server Certificate for the Product	14
Configuring IPsec/IP Filtering	15
About IPsec/IP Filtering	16
Configuring Default IPsec/IP Filtering Policy	16
Configuring Group IPsec/IP Filtering Policies	17
IPsec/IP Filtering Policy Settings	18
IPsec/IP Filtering Configuration Examples	23
Configuring an IPsec/IP Filtering Certificate	24
Configuring SNMPv3 Protocol Settings	25
SNMPv3 Settings	26
Connecting the Product to an IEEE 802.1X Network	27
Configuring an IEEE 802.1X Network	27
IEEE 802.1X Network Settings	28
Configuring a Certificate for an IEEE 802.1X Network	29
IEEE 802.1X Network Status	30
Using a Digital Certificate	31
About Digital Certification	31
Obtaining and Importing a CA-signed Certificate	32
CSR Setup Settings	34
CSR Import Settings	34
Deleting a CA-signed Certificate	35
Updating a Self-signed Certificate	35
Using an LDAP Server	36
Configuring the LDAP Server and Selecting Search Settings	37
LDAP Server Settings	38
LDAP Search Settings	40
Checking the LDAP Server Connection	40
LDAP Connection Report Messages	41
Configuring Protocols in Web Config	41
Protocol Settings	42
Using an Email Server	45
Configuring an Email Server	46
Email Server Settings	46
Checking the Email Server Connection	47
Email Server Connection Report Messages	48
Configuring Email Notification	50
Using EpsonNet Config Network Configuration Software	51
Installing EpsonNet Config	51
Configuring a Product IP Address Using EpsonNet Config	51
Using Epson Device Admin Configuration Software	53
Solving Problems	54
Scanning Error Messages	54
Solving Network Software Usage Problems	57
Cannot Access Web Config	57
The \	58
\	58
Model Name or IP Address Not Displayed in EpsonNet Config	58
Solving Network Security Problems	58
Pre-Shared Key was Forgotten	59
Cannot Communicate with the Product Using IPsec Communication	59
Communication was Working, but Stopped	59
Cannot Create the Secure IPP Printing Port	60
Cannot Connect After Configuring IPsec/IP Filtering	60
Cannot Access the Product After Configuring IEEE 802.1X	60
Solving Digital Certificate Problems	60
Digital Certificate Warning Messages	60
Cannot Import a Digital Certificate	62
Cannot Update a Certificate or Create a CSR	62
Deleted a CA-signed Certificate	63
Where to Get Help	63
Notices	64
Trademarks	64
Copyright Notice	64