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Gateway 7300 Gateway Notebook User Guide - Page 109

Telephone numbers, Automated troubleshooting system

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Spwps€ypÁy†xgpƒ„ Telephone support @f…pˆfÁ€qqpƒ„ÁfÁˆtipÁƒfyrpÁ€qÁh†„…€xpƒÁ„pƒ‡thpÁh†„…€xpƒÁhfƒpÁfyiÁ tyq€ƒxf…t€yÁ„pƒ‡thp„ 4†…€xf…piÁ…ƒ€†gwp„s€€…tyrÁ„„…px Service description How to reach Use an automated menu system and your telephone 800-846-2118 keypad to find answers to common problems. Spwps€ypÁy†xgpƒ„ X€†ÁhfyÁfhhp„„Á…spÁq€ww€ˆtyrÁ„pƒ‡thp„Á…sƒ€†rs pwps€ypÁ…€Árp…Á fy„ˆp p„…t€y„' Resource Gateway's fee-based software tutorial service Gateway Customer Care America Online Sales, accounting, and warranty Service description Get tutorial assistance for software issues billed by the minute. Talk to a Gateway Customer Care representative about a non-tutorial technical support question. (See "Before calling Gateway Customer Care" on page 102 before calling.) Get support for your America Online ISP account Get information about available systems, pricing, orders, billing statements, warranty service, or other non-technical issues. How to reach 800-229-1103 (charged to your credit card) 900-555-4695 (charged to your telephone bill) Gateway Customer Care telephone numbers vary by country or region. See the label on the bottom of your notebook. For more information, see "Identifying your model" on page 17. 800-827-6364 (US) 888-265-4357 (Canada) 800-846-2000 (US) 888-387-7752 (Canada) www.gateway.com 103

Section	Page
Contents	3
Getting Help	7
Gateway Web site	9
Using eSupport	10
Support Home	10
Product Support	10
Downloads	10
Contact Us	10
PC Tools	10
Help and Support	11
Searching for a topic	12
Using Your Computer guide	12
Online help	13
Checking Out Your GatewayNotebook	15
Front	16
Left side	17
Right side	18
Back	19
Bottom	21
Keyboard area	22
Identifying your model	23
Gateway model and serial number	23
Microsoft Certificate of Authenticity	23
Finding your specifications	24
Accessories	25
Getting Started	27
Installing the battery	28
Connecting the ACadapter	29
Protecting from power source problems	31
Starting your notebook	32
Waking up your notebook	33
Turning off your notebook	34
Restarting (rebooting) your notebook	35
Status indicators	36
Using the keyboard	37
Key types	38
System key combinations	39
Multi-function buttons	41
Using the EZPad touchpad	43
Using the touchpad	44
Adjusting the volume	46
Using Drives and Ports	47
Using the DVD drive	48
Identifying drive types	48
Inserting a CD or DVD	49
Playing a CD	50
Playing a DVD	50
Creating CDs and DVDs	50
Using the memory card reader	51
Memory card types	51
Inserting a memory card	52
Adding and removing a PCCard	53
Viewing the display on a projector or monitor	55
Viewing the display on a television	57
Managing Power	61
Monitoring the battery charge	62
Recharging the battery	63
Recalibrating the battery	63
Changing batteries	65
Replacing the battery	65
Extending battery life	67
Conserving battery power	67
Using alternate power sources	68
Changing power modes	68
Using power saving modes	68
Upgrading Your Notebook	71
Preventing static electricity discharge	72
Adding or replacing memory	73
Replacing the hard drive kit	76
Maintaining Your Notebook	79
Caring for your notebook	80
Cleaning your notebook	81
Cleaning the exterior	81
Cleaning the keyboard	82
Cleaning the notebook screen	82
Cleaning CDs or DVDs	82
Protecting your computer from viruses	83
Updating Windows	86
Restoring your system	86
Troubleshooting	87
Safety guidelines	88
First steps	89
Troubleshooting	90
Audio	90
Battery	90
CD drives	90
Device installation	90
Display	91
DVD drives	92
File management	94
Hard drive	95
Internet	96
Keyboard	97
Memory	98
Memory card reader	98
Modem (dial-up)	99
Mouse	103
Networks	103
Passwords	103
PCCards	104
Power	104
Printer	105
Sound	106
Status indicators	107
Video	107
Telephone support	108
Before calling Gateway Customer Care	108
Telephone numbers	109
Automated troubleshooting system	109
Telephone numbers	109
Safety, Regulatory, and Legal Information	111
Index	123
A	123
B	123
C	123
D	124
E	125
F	125
G	125
H	125
I	125
J	126
K	126
L	126
M	126
N	127
O	127
P	127
R	128
S	128
T	129
U	130
V	130
W	130