Gateway DX2710 8513016 - Gateway Reference Guide 1.1 (with eRecovery)
Gateway DX2710 Manual
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- Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 1
REFERENCEGUIDE ® - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 2
- Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 3
and comfortably 12 Reducing eye strain 13 Setting up your computer desk and chair 13 Sitting at your computer 14 Avoiding discomfort and injury from repetitive strain . . 14 Preparing power connections 14 Protecting from power source problems 14 Checking the voltage selection 15 Connecting to - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 4
Contents Creating discs 27 Using the memory card reader 28 Memory card types 28 Using a memory card 28 Adjusting the volume 29 Configuring the audio jacks 31 Installing a printer, scanner, or other device 31 Chapter 4: Upgrading Your Computer 33 Preventing static electricity discharge 34 - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 5
and settings manually 71 Chapter 6: Troubleshooting 73 Safety guidelines 74 Try these steps first 74 Error messages 75 Internet and networking 76 Internet 76 Modem (cable or DSL 77 Modem (dial-up 78 Networking 80 Power 81 Display 81 Printing 82 Optical discs 83 Memory card reader 84 - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 6
Contents Recovering pre-installed software and drivers 95 Returning to a previous system condition 96 Returning your system to its factory condition 97 Technical support 100 Before calling Gateway Customer Care 100 Calling Customer Care 100 Appendix A: Legal Notices 101 Index 111 iv - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 7
CHAPTER1 About This Reference • About this guide • Accessing the online User Guide • Gateway contact information • Microsoft Certificate of Authenticity • For more information 1 - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 8
CHAPTER 1: About This Reference About this guide This guide includes information and maintenance instructions that are specific to your model of Gateway computer. Some illustrations in this guide may look different than your computer because hardware options and port locations may vary. For all - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 9
www.gateway.com Microsoft Certificate of Authenticity The Microsoft Certificate of Authenticity label found on the back or side of your computer includes the product key code for your operating system. If you ever reinstall Windows from the installation DVD, you will need to enter these numbers - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 10
CHAPTER 1: About This Reference 4 - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 11
CHAPTER2 Checking Out Your Computer • Front • Back 5 - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 12
Front CHAPTER 2: Checking Out Your Computer Memory card reader DVD/CD drive IEEE 1394/ FireWire™ port Removable hard drive (optional) Headphone jack Microphone jack Power button/ power indicator USB ports DVD/CD drive (optional) Video jack (optional) Audio left jack (optional) Audio right jack ( - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 13
www.gateway.com Component Icon Memory card reader Optical disc drive IEEE 1394 port Description Insert a memory card from a digital camera, MP3 player, PDA, cellular telephone, or other device into the memory card reader. Use this drive to listen to audio CDs, install games and programs, watch - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 14
jack Audio in/side speaker jack Case cover thumbscrew Video card (optional) Audio card (optional) TV tuner card (optional) Wireless network antenna (optional) Wireless network antenna connectors Component Icon Voltage switch Power connector PS/2 keyboard port Description The switch is preset - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 15
www.gateway.com jacks" on page 31. Connect this antenna to your wireless network antenna card (optional). Remove this screw before opening the case. Plug a PS information, see "Learning about the Internet" in the online User Guide. Plug your center speaker and subwoofer into this jack. For more information, - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 16
CHAPTER 2: Checking Out Your Computer Component Icon Rear speaker jack (black plug) Audio input (Line in) jack (blue plug) -ORSide speaker jack Video card (optional) Audio card (optional) TV tuner card Modem jack (optional, not shown) Telephone jack (optional, not shown) Description Plug your - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 17
• Preparing power connections • Connecting to a broadband modem or network • Connecting a dial-up modem • Starting your computer • Turning off your computer • Restarting (rebooting) your computer • Using the keyboard • Using the mouse • Using optical drives • Using the memory card reader • Adjusting - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 18
CHAPTER 3: Setting Up and Getting Started Working safely and comfortably Before using your computer, follow these general guidelines for setting up a safe and comfortable work area and avoiding discomfort and strain: • Keep hands and arms parallel to the floor. • - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 19
www.gateway.com Reducing eye strain Sunlight or bright indoor lighting should not reflect on the monitor screen or shine directly into your eyes. • Position the computer desk and back of the chair so it supports the lower curve of your spine. You can use a pillow or cushion to provide extra - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 20
to a surge protector, which absorbs voltage surges and prevents them from reaching your computer. An uninterruptible power supply (UPS) supplies battery power to your computer during a power failure. Although you cannot run your computer for an extended period of time with a UPS, a UPS lets you run - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 21
to 230. The power supply, a component built into your computer, provides power to the system board, add-in cards, and peripheral devices. The power supply's voltage selection for your location is typically set at the factory, but you can change it to match the electrical service available in your - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 22
computer. Starting your computer To start your computer: 1 Connect the power, network, mouse, and keyboard cables to your computer according to the setup poster. 2 Press the power button on the front of your computer. If your computer computer for the first time, follow the on-screen instructions - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 23
, press a key on the keyboard, or press the power button to "wake" it up. If the computer remains in Sleep mode, press the power button. Turning off your computer Warning When you turn off your computer, certain components in the power supply and system board remain energized. In order to remove all - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 24
next to the lock icon, then click Shut Down. The computer turns off. 2 To completely disconnect all power (such as for servicing internal components), also disconnect the power cord. Restarting (rebooting) your computer If your computer does not respond to keyboard or mouse input, you may need - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 25
www.gateway.com 2 If your computer does not turn off, press and hold the power button until the computer turns off (about five seconds), then press it again to turn the computer back on. Using the keyboard Premium multimedia keyboard features The keyboard has several different types of keys and - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 26
open the Windows Start menu. These keys can also be used in combination with other keys to open utilities like F (Find/Search), R (Run), and E (Computer). Press this key to access shortcut menus and help assistants in Windows. Directional keys Numeric keypad Press these keys to move the cursor up - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 27
www.gateway.com Feature Icon Sleep button Function keys Application buttons Audio playback buttons Indicators Windows keys Application key Editing buttons Navigation keys Numeric keypad Description Press this button to activate your computer's Sleep (power-saving) mode. Press these keys to - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 28
Up and Getting Started Using the mouse Scroll wheel Right button Left button The mouse is a device that controls the pointer movement on the computer display. This illustration shows the standard mouse. As you move the mouse, the pointer (arrow) on the display moves in the same direction. You - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 29
gateway.com You can use the scroll wheel on the mouse to move through a document. This feature is not available in all programs. To... Do this... Move the pointer on the computer to the appropriate part of the computer display. Release the Guide. For instructions on how to clean the mouse, see - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 30
CHAPTER 3: Setting Up and Getting Started Using optical drives Features Your optical drive has the following basic components: Flip-down door Activity indicator Eject button Loading an optical disc To insert an optical disc: 1 Press the eject button on the optical disc drive. Important When you - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 31
www.gateway.com Identifying optical drive types Your computer may contain one of the following drive and DVD-RW discs. Installing programs, playing audio CDs, playing DVDs, accessing data, and recording video and data to CDs and double layer DVD+R discs. Note: To use the double layer capability - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 32
accessing data, and recording video and data to CDs, DVD-RAM, DVD-R, DVD-RW, computer to: • Play music CDs • Create MP3 music files from your music CDs • Edit music track information • Use your music files to build a music library For more information about playing CDs, see your online User Guide - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 33
the disc burning program on your computer to copy tracks from a music CD to your hard drive, copy or create data discs, create music CDs, create video DVDs, and more. For more information about creating CDs and DVDs, see your online User Guide. Creating audio and video files You can create audio and - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 34
, MP3 player, or cellular telephone. (Your computer's memory card reader may look different.) Activity indicator Memory card reader slots Memory card types The memory card reader supports several memory card types. To determine which types are supported by your card reader and the slots to use for - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 35
www.gateway.com To remove a memory card: • Wait for the memory card reader access indicator to stop blinking, then pull the memory card out of the slot. Caution Do not remove the memory card or turn off the computer while the memory card reader access indicator is blinking. You could lose data. Also - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 36
X in the top-right corner of the window to close it. Help For more information about adjusting the volume, click Start, then click Help and Support. Type adjusting volume in the Search Help box, then press ENTER. 30 - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 37
gateway.com Configuring the audio jacks If the back of your computer has five audio jacks, they are universal jacks. This means that they can be used for more than one purpose. For example, the blue jack on the computer device documentation and installation instructions. Your computer has one or more - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 38
Getting Started IEEE 1394 and USB ports support plug-and-play and hot-swapping, which means that your computer will usually recognize such a device whenever you plug it into the appropriate port. When you use an IEEE 1394 or USB device for the first time, your computer will prompt you to install any - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 39
CHAPTER4 Upgrading Your Computer • Preventing static electricity discharge • Opening the case • Closing the case • Replacing the color panel • Installing memory • Adding or replacing an optical disc drive • Replacing the memory card reader • Adding or replacing a hard drive • Replacing the heat sink - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 40
parts, turn off your computer and unplug the power cord and modem and network cables before opening the case. To prevent risk of electric shock, do not insert any object into the vent holes of the power supply. The components inside your computer cards by their edges or their metal mounting - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 41
panel Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your computer, then unplug the power cord and modem cable before opening the case. To remove the side panel: 1 Follow the instructions in "Preventing static electricity discharge" on page 34. 2 Shut down your - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 42
CHAPTER 4: Upgrading Your Computer Removing the front bezel To remove the front bezel: 1 Remove the side panel by following the instructions in "Removing the side panel" on page 35. 2 Press the three bezel retention tabs, then swing the left side of the bezel away from the computer and remove it. - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 43
www.gateway.com Closing the case Replacing the front bezel To replace the front bezel: 1 Slide the tabs on the right side of the bezel into the slots on the right side of the computer. Tabs 2 Swing the left side of the bezel in to insert the release tabs on the left side - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 44
the back of the side panel is flush with the back of the computer. 3 Tighten the two thumbscrews on the back edge of the side panel, then reconnect the cables and power cord. Replacing the color panel To replace the color panel on the front bezel: Tip If you have difficulty removing - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 45
www.gateway.com 2 Press firmly on the lower left and lower right parts of the color panel to release the panel from the front bezel. You should press the two points against the computer until you hear or feel a click, which is the sound of the panel's internal locking tabs unlocking. Press Press - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 46
CHAPTER 4: Upgrading Your Computer 4 Slide the tabs of the new color panel up into the slots on the front bezel. 5 Press firmly on the lower left and lower right parts of the color panel to engage the panel's internal locking tabs. You should press the two points against the computer until you hear - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 47
www.gateway.com Installing memory When you upgrade the computer memory, make sure that you install the correct type of memory module for your computer. Your computer uses DIMM memory. To install or replace DIMM memory: 1 Remove the side panel by following the instructions in "Removing the side panel - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 48
a click. 6 Replace the side panel by following the instructions in "Replacing the side panel" on page 38. 7 Return your computer to its upright position. 8 Reconnect the cables and the power cord. 9 Turn on your computer. Windows starts and the Windows desktop appears. 10 Click (Start), right-click - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 49
gateway.com Adding or replacing an optical disc drive Tools You need a Phillips screwdriver to add or replace a CD or DVD drive. To add replace an optical drive: 1 Remove the side panel by following the instructions drive. Drive data cable Drive power cable 5 Note any jumper settings on the old - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 50
CHAPTER 4: Upgrading Your Computer 6 Remove the two drive retention screws. Drive retention screws 7 cables using your notes from Step 4, or according to the manufacturer's instructions. 10 Replace the front bezel by following the instructions in "Replacing the front bezel" on page 37. 11 Replace - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 51
www.gateway.com Replacing the memory card reader Tools You need a Phillips screwdriver to replace the memory card reader. To replace the memory card reader: 1 Remove the side panel by following the instructions in "Removing the side panel" on page 35. 2 Remove the front bezel by following the - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 52
screws you removed previously. 7 Plug the cable into the card reader. 8 Place the top bezel on top of the computer, then slide bezel toward the back of the computer until it clicks into place. 9 Reinstall the bezel by following the instructions in "Replacing the front bezel" on page 37. 10 Reinstall - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 53
www.gateway.com Adding or replacing a hard drive To add or replace a hard drive: Tools You need a Phillips screwdriver to add or replace a hard drive. 1 Remove the side panel by following the instructions in "Removing the side panel" on page 35. 2 Disconnect and label all hard drive cables, noting - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 54
Upgrading Your Computer 4 Loosen the captive thumbscrew that secures the hard drive cage to the computer. (This screw cannot be removed.) 5 Remove the hard drive cage from the computer adding a new drive, set the jumper as instructed by the drive's user guide. 8 Slide the new hard drive into the - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 55
www.gateway.com 9 Line up the tabs on the right side of the cage with Step 2. 12 Replace the side panel by following the instructions in "Replacing the side panel" on page 38. 13 Reconnect all external cables and the power cord. 14 Turn on your computer. 15 If you are using the new hard drive as - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 56
CHAPTER 4: Upgrading Your Computer 4 Loosen the four captive screws that secure the heat sink and fan assembly to the system board, then remove the assembly and place it on a - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 57
www.gateway.com 8 If this is a new heat sink, remove the strip on side panel by following the instructions in "Replacing the side panel" on page 38. Adding or replacing an expansion card To add or replace an expansion card: 1 Remove the side panel by following the instructions in "Removing the side - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 58
CHAPTER 4: Upgrading Your Computer 4 If you are replacing an expansion card, remove the old card. You can slightly seesaw the card end-to-end to loosen the card, but do not bend the card sideways. Caution Do not touch the contacts on the bottom part of the expansion card. Touching the contacts can - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 59
www.gateway.com To replace the battery: 1 Restart your computer. 2 During the restart, press and hold the defaults. 4 Shut down your computer. 5 Remove the side panel by following the instructions in "Removing the side panel" on page 35. 6 For more stability, place your computer on its side. To - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 60
battery type and model number are etched into), then press the battery into the socket until it snaps into place. 10 Replace the side panel by following the instructions in "Replacing the side panel" on page 38. 11 Reconnect all external cables and the power cord. 12 Turn on your computer. 13 While - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 61
www.gateway.com 6 Remove the eight power supply to the case. 11 Connect all power and data cables using your notes from Step 4. 12 Reinstall any memory modules you removed previously. 13 Reinstall any expansion cards you removed previously. 14 Replace the side panel by following the instructions - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 62
CHAPTER 4: Upgrading Your Computer 56 - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 63
CHAPTER5 Maintaining Your Computer • Setting up a maintenance schedule • Caring for your computer • Cleaning your computer • Updating Windows • Using BigFix • Managing hard drive space • Scheduling maintenance tasks • Moving from your old computer 57 - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 64
X Scan hard drive for errors X X Defragment hard drive X X Back up files X X X Clean computer case and X peripheral devices Creating system recovery discs You should create your system recovery discs as soon as possible. For instructions, see "Creating recovery discs" on page 93. 58 - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 65
gateway.com Caring for your computer To extend the life of your computer: • Be careful not to bump or drop your computer, and do not put any objects on top of it. The case, although strong, is not made to support extra weight. • When transporting your computer subjecting your computer to extreme - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 66
injury from electrical shock, unplug the power cord, modem cable, and network cable from the wall outlets. • Always turn off your computer and other peripheral devices before cleaning any components. • Use a damp, lint-free cloth to clean your computer and other parts of your system. Do not use - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 67
www.gateway.com Cleaning the keyboard You should occasionally clean the keyboard to remove remove dust and lint trapped under the keys. 2 If you spill liquid on the keyboard, turn off your computer and turn the keyboard upside down. Let the liquid drain, then let the keyboard dry before trying to use - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 68
can also be controlled through the Windows Security Center. For more information, see "Protecting Your Computer" in your online User Guide. Help For more information about Windows Update, click Start, then click Help and Support. Type windows update in the Search Help box, then press ENTER. 62 - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 69
www.gateway.com Using BigFix BigFix monitors your computer for problems and conflicts. It automatically gathers information about the latest bugs, security alerts, and updates from BigFix sites on the Internet. Whenever BigFix detects a problem, it alerts you by flashing the blue taskbar icon. To - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 70
Checking hard drive space To check hard drive space: Shortcut Start Ö Computer Ö right-click drive Ö Properties 1 Click (Start) then click Computer. The Computer window opens. 2 Right-click the drive that you want to check for available file space, then click Properties. Drive space information - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 71
gateway.com Deleting unnecessary files Delete unnecessary files, such as temporary files and files in the Recycle Bin, to free hard drive space. To delete unnecessary files: Shortcut Start Ö Computer Start, then click Help and Support. Type disk cleanup in the Search Help box, then press ENTER. 65 - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 72
drive later (the next time you restart your computer). If you see this prompt, click Schedule disc check. After Windows has finished checking the drive for errors, it provides a summary of the problems that it found. 4 Correct any problems that are found by following the on-screen instructions. 66 - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 73
www.gateway.com 5 Click OK. Help For more information about checking the hard drive for errors, click Start, then click Help and Support. Type checking drive. This is called fragmentation, and it is normal. In order for your computer to use a file, Windows must search for the pieces of the file and - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 74
not have a high-capacity backup device and you want to purchase one, you can visit the Accessories Store at www.gateway.com. To back up files: 1 Click (Start) then click Computer. The Computer window opens. 2 Right-click the drive that you want to back up, click Properties, then click the Tools tab - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 75
gateway.com 4 Follow the on-screen instructions to select a backup storage location and the files and folders to back up. Help For more information about backing up files, click Start, then click Help and Support . Important Your computer must be on during scheduled tasks. If your computer is off, - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 76
to run other tasks on the computers. Important If your old computer does not use Windows XP or Windows Vista, you must manually move your data by using on-screen instructions to complete the transfer. Help For more information about transferring files, click Start, then click Help and Support. Type - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 77
www.gateway.com Transferring files and settings manually You can manually transfer your personal data files by copying them to 4. - OR In Windows 98, Windows Me, or Windows 2000, double-click the My Computer icon on the desktop. Go to the next step. 2 Double-click the C:\ drive icon. 3 Double-click - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 78
Computer Finding other files Use Windows Find or Search to locate other personal data files. For more information, see "Using Windows" in your online User Guide. You can often identify different data file types by looking at the file's extension (the part .JPG, .BMP, .GIF, .PDF, .PCT, .TIF, .PNG, - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 79
CHAPTER6 Troubleshooting • Error messages • Internet and networking • Power • Display • Printing • Optical discs • Memory card reader • Mouse • Keyboard • Files • Memory • Audio • Passwords • Expansion cards • Media Center • Checking for device problems • Recovering your system • Technical support - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 80
"Preventing static electricity discharge" on page 34. Try these steps first If you have problems with your computer, try these things first: Warning To avoid bodily injury, do not attempt to troubleshoot your computer problem if: • Power cords or plugs are damaged • Liquid has been spilled into your - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 81
gateway.com Error messages Error message "Insufficient disk space" "Data error" "General failure reading drive C" "Operating system not found" "Unable to locate host" "Download Error" "Memory error" "Not enough memory Guide" on page 90. See "You see a "Memory error" message" on page 87. See "You see a - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 82
. See more troubleshooting at "Modem (dial-up)" on page 78. • Make sure that your account with your Internet service provider (ISP) is set up correctly. For help, contact your ISP technical support. • Your ISP may be having connection problems. Contact your ISP technical support to determine whether - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 83
e-mail address. Modem (cable or DSL) My computer cannot connect to the Internet. • Make sure that your modem is connected to the network jack. • See the documentation that came with your modem for additional troubleshooting information. • Contact your modem manufacturer for technical support. 77 - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 84
. • Check for line noise (scratchy, crackling, or popping sounds), which is a common problem that can cause the modem to connect at a slower rate, interrupt downloads, or even disconnect. You can also call your telephone service and have the telephone line checked for noise or low line levels. • Try - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 85
technical support. • Review the troubleshooting information under "Internet and networking" on page 76. Your 56K modem does not connect at 56K Current FCC regulations restrict actual data transfer rates over public telephone lines to 53K. Other factors, such as line noise, telephone service provider - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 86
by unplugging it from power for five seconds. • Make sure that all computers on your network have troubleshooting help, see the documentation for your network components. Help For more information about network troubleshooting, click Start, then click Help and Support. Type network troubleshooting - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 87
resolution in Windows. For instructions, see your online User Guide. The computer is on, but there is no picture • Make sure that the computer is not in Standby (power-saving) mode. • Make sure that the monitor is connected to a power outlet and to a video port on your computer, then make sure that - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 88
CHAPTER 6: Troubleshooting The color is not uniform • Make sure instructions, see your online User Guide. • For more information about display types, see your display and video card documentation. Help For more information about changing the screen resolution, click Start, then click Help and Support - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 89
the disc, see "Cleaning optical discs" on page 62. • Update the device driver. For instructions, see "Checking for device problems" on page 91. • Your computer may be experiencing some temporary memory problems. Restart your computer. An audio disc does not produce sound • Make sure that the Windows - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 90
6: Troubleshooting • driver. For instructions, see "Checking for device problems" on page 91. • Your computer may be experiencing some temporary memory problems. Restart your computer. Memory card reader Drive letters for the memory card slots do not appear in the Computer window • The memory card - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 91
gateway keyboard port works. Liquid spilled in the keyboard • Turn off your computer and unplug the keyboard. Wipe off the keyboard, blow the inside dry instructions, see "Deleting unnecessary files" on page 65. Help For more information about file management, click Start, then click Help and Support - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 92
CHAPTER 6: Troubleshooting A file was accidentally deleted • If a file was deleted while instructions on fixing hard drive problems, see "Checking the hard drive for errors" on page 87. The hard drive cannot be accessed, or you see a "General failure reading drive C" error message • If your computer - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 93
the on-screen instructions. 5 Click OK. Help For more information about checking the hard drive for errors, click Start, then click Help and Support. Type checking for disk errors in the Search Help box, then press ENTER. Memory Help For more information about troubleshooting memory errors, click - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 94
connections. See your speakers' user guide for more troubleshooting tips. • Make sure that your computer's universal audio jacks are configured troubleshooting, click Start, then click Help and Support. Type sound troubleshooter in the Search Help box, then press ENTER. Passwords Your computer - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 95
quality output your TV and computer supports: • A/V cables (basic) • S-Video (fair, but not optimized for computer video display) • VGA (good) • DVI (better) • HDMI (best) • Quality of video cables-Poor quality video cables can cause problems. Gateway recommends using high-quality video cables. 89 - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 96
CHAPTER 6: Troubleshooting • Screen resolution-Many TVs cannot display the high resolution that your computer's video signal uses, and may shift, scramble, or scroll the picture. For a better picture on a TV display, you may need to lower the computer's screen resolution to 800 × 600 or 640 × 480. - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 97
Search automatically for updated driver software and follow the on-screen prompts. - OR To check for specific problems, right-click the device, then click Properties and examine the information within each of the tabs. Write down this information for future reference and troubleshooting. It may also - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 98
Recovering your system You can solve most computer problems by following the information in "Troubleshooting" on page 73 or in the technical support pages at www.gateway.com. Problem solving may also involve reinstalling some or all of the computer's software (also called recovering or restoring - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 99
www.gateway.com Creating recovery discs If your computer experiences problems that are not recoverable by other methods, you may need to reinstall the Windows operating system and factory-loaded software and drivers. To reinstall using discs, you must create the set of recovery discs beforehand. To - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 100
Troubleshooting The Create Backup Disc dialog box opens. This dialog box tells you the number of blank, recordable discs you will need to complete the recovery descriptive label on each disc, such as "Windows Recovery Disc 1 of 2." or "Apps/Drivers Recovery disc." 5 If multiple discs are required, - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 101
pre-installed on your computer, follow the instructions for updating drivers in "Checking for device problems" on page 91. To recover your pre-installed software and drivers: 1 Click (Start), All Programs, Gateway, then click Gateway Recovery Management. Gateway Recovery Management opens. - OR If - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 102
Troubleshooting 3 Click Contents. A list of software and device drivers . In most cases of hard-to-resolve software problems, you can return to one of these restore points or device drivers. Help For more information about using Microsoft System Restore, click Start, then click Help and Support. Type - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 103
to its factory condition In case your computer experiences problems that are not recoverable by other methods, you may need to reinstall everything to return your system to its factory condition. You can reinstall using either your hard drive or the recovery discs you have created. Caution This - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 104
CHAPTER 6: Troubleshooting Recovering from within Windows Vista To reinstall Windows Vista and all pre-installed software and drivers: 1 Click (Start), All Programs, Gateway, then click Gateway Recovery Management. Gateway Recovery Management opens. 2 Click the Restore tab, then click Restore system - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 105
from the hard drive during startup To reinstall Windows Vista and all pre-installed software and drivers: 1 Turn on your computer, then press ALT+F10 during startup. Gateway Recovery Management opens. 2 Click Restore system from factory default. Caution Continuing the process will erase all files - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 106
6: Troubleshooting Technical support Before calling Gateway Customer Care If you have a technical problem with your computer, follow these recommendations before contacting Gateway Customer Care: • Make sure that your computer is connected correctly to an AC power outlet that is supplying power. If - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 107
APPENDIXA Legal Notices • Important safety information • Regulatory compliance statements • Environmental information • Notices 101 - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 108
a TV Tuner, cable, or satellite receiver card, make sure that the antenna or cable system is electrically grounded to provide some protection against voltage surges and buildup of static charges. Replacement parts and accessories Use only replacement parts and accessories recommended by Gateway. 102 - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 109
instructions. • When the computer is turned off, a small amount of electrical current still flows through the computer. To avoid electrical shock, always unplug all power comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 110
USA modems) Your modem complies with Part 68 of the Code of Federal Regulations (CFR 47) rules. On the computer or modem card is a label that contains the FCC discontinuance of service may be required. The telephone company may request that you disconnect the equipment until the problem is resolved. - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 111
gateway makes it unlawful for any person to use a computer or other electronic device to send any message via wiring associated with a single-line individual service may be extended by means of a certified the electrical ground connections of the power utility, telephone lines, and internal - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 112
other than those specified in this manual may result in hazardous radiation exposure. TV/cable TV tuner cards) External television antenna grounding Important The instructions are for the person who installs cable to the system. Gateway assumes you are qualified in the servicing of computer - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 113
lines or circuits. 7 6 5 4 3 1 2 Antenna and satellite grounding Reference Grounding component 1 Electric service equipment 2 Power service grounding electrode system (NEC Art 250, Part H) 3 Ground clamps 4 Grounding conductors (NEC Section 810-21) 5 Antenna discharge unit (NEC - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 114
This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway. The information in this manual has been carefully checked and is believed to be accurate. However - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 115
of Gateway, Inc. in the U.S. and other countries. Intel, Intel Inside logo, and Pentium are registered trademarks and MMX is a trademark of Intel Corporation respective companies. Macrovision statement If your computer has a DVD-compatible drive and an analog TV Out port, the following paragraph - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 116
APPENDIX A: Legal Notices 110 - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 117
AC power connector card reader 7 cards adding expansion 51 inserting memory card 28 installing memory card 28 removing memory card 28 replacing expansion 51 slots 28 troubleshooting add-in card 89 troubleshooting expansion 89 troubleshooting memory card 84 TV tuner 10 types of memory cards supported - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 118
83 CD drive adding 43 identifying 25 locating drive 7 replacing 43 See also optical drive troubleshooting 83 cellular phone memory cards 28 Certificate of Authenticity 3, 100 cleaning audio CD 62 case 60 CD 62 computer screen 61 DVD 62 keyboard 61 LCD panel 61 mouse 61 screen 61 cleaning CRT screen - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 119
67 Ethernet network display connecting 15 cleaning 61 jack 15 troubleshooting 83 expansion card documentation adding 51 User Guide 2 replacing 51 double-clicking 23 external audio jack 9, 10 dragging 23 drivers F re-installing 92, 95 fan drives variable-speed 16 backing - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 120
, 21 G Gateway contact information 2 model number 2, 100 serial number 2, 100 Support 2 Gateway Recovery Center re-installing drivers 95 re-installing programs 95 re-installing software 95 installing battery 52 devices 31 digital camera 31 digital video camera 31 front bezel 36 memory 41 peripheral - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 121
files 65 extending computer life 59 suggested schedule 58 using Task Scheduler 69 media card reader 7 media reader See memory card reader memory adding 41 installing 41 replacing 41 troubleshooting 87 memory card reader 7 inserting card 28 locating 6 memory card types supported 28 removing card 29 - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 122
IEEE 1394 support for 31 USB support for 31 pointer moving 22, 23 ports See connections power button 7 connector 8 Hibernate mode 7 indicator 7 source problems 14 Standby/Resume 7 troubleshooting 81 turning off computer 17 turning on computer 16 power button 7 power supply 15 printer installing - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 123
92, 95 programs 92, 95 software 92, 95 Windows 92 with Gateway Recovery Center 95 with Windows System Restore 96 removing files and folders 65 resetting computer 18 restarting computer 18 restoring defaults 97 drivers 92, 95 files from Recycle Bin 85 programs 92, 95 software 92, 95 system 92 with - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 124
area 81 screen resolution 81 technical support 100 telephone support 100 turning off computer 7, 17, 18 turning on computer 7, 16 TV tuner card 10 U uninterruptible power supply (UPS) 14 updating Windows 62 UPS 14 USB port 7, 9, 31 V video playing 26, 27 video jack 7 voltage checking selection 15 - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 125
www.gateway.com Windows Easy Transfer 70 Windows key 20, 21 Windows System Restore 92 Windows Update 62 wired Ethernet troubleshooting 80 working safely 12 119 - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 126
Index 120 - Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 127
- Gateway DX2710 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 128
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