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Gateway DX2710 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 79

Troubleshooting

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CHAPTER6 Troubleshooting • Error messages • Internet and networking • Power • Display • Printing • Optical discs • Memory card reader • Mouse • Keyboard • Files • Memory • Audio • Passwords • Expansion cards • Media Center • Checking for device problems • Recovering your system • Technical support 73

Section	Page
Contents	3
About This Reference	7
About this guide	8
For more information	8
Accessing the online User Guide	8
To access your User Guide:	8
Gateway contact information	8
Microsoft Certificate of Authenticity	9
Checking Out Your Computer	11
Front	12
Back	14
Setting Up and Getting Started	17
Working safely and comfortably	18
Reducing eye strain	19
Setting up your computer desk and chair	19
Sitting at your computer	20
Avoiding discomfort and injury from repetitive strain	20
Preparing power connections	20
Protecting from power source problems	20
Checking the voltage selection	21
To set the voltage selection switch:	21
Connecting to a broadband modem or network	21
To connect to a broadband modem or to an Ethernet network:	21
Connecting a dial-up modem	22
To connect the modem:	22
Starting your computer	22
To start your computer:	22
Waking up your computer	23
Turning off your computer	23
To put your computer to sleep:	24
To turn off your computer:	24
Restarting (rebooting) your computer	24
To restart your computer:	24
Using the keyboard	25
Premium multimedia keyboard features	25
Elite multimedia keyboard features	26
Using the mouse	28
Using optical drives	30
Features	30
Loading an optical disc	30
To insert an optical disc:	30
Identifying optical drive types	31
Playing discs	32
Playing a CD	32
Playing a DVD	32
Playing a Blu-ray Disc	33
Creating discs	33
Recording to optical discs	33
Creating audio and video files	33
Copying optical discs	33
Using the memory card reader	34
Memory card types	34
Using a memory card	34
To insert a memory card:	34
To remove a memory card:	35
Adjusting the volume	35
To adjust the overall volume using hardware controls:	35
To adjust the volume from Windows:	35
Configuring the audio jacks	37
To configure the audio jacks:	37
Installing a printer, scanner, or other device	37
Upgrading Your Computer	39
Preventing static electricity discharge	40
Opening the case	41
Removing the side panel	41
To remove the side panel:	41
Removing the front bezel	42
To remove the front bezel:	42
Closing the case	43
Replacing the front bezel	43
To replace the front bezel:	43
Replacing the side panel	44
To replace the side panel:	44
Replacing the color panel	44
To replace the color panel on the front bezel:	44
Installing memory	47
To install or replace DIMM memory:	47
Adding or replacing an optical disc drive	49
To add replace an optical drive:	49
Replacing the memory card reader	51
To replace the memory card reader:	51
Adding or replacing a hard drive	53
To add or replace a hard drive:	53
Replacing the heat sink and processor	55
To replace the heat sink and processor:	55
Adding or replacing an expansion card	57
To add or replace an expansion card:	57
Replacing the system battery	58
To replace the battery:	59
Replacing the system board	60
To replace the system board:	60
Maintaining Your Computer	63
Setting up a maintenance schedule	64
Creating system recovery discs	64
Caring for your computer	65
Cleaning your computer	66
Cleaning the exterior	66
Cleaning the keyboard	67
To clean the keyboard:	67
Cleaning the monitor	67
To clean the monitor:	67
Cleaning the mouse	67
To clean the mouse:	67
Cleaning optical discs	68
To clean an optical disc:	68
Updating Windows	68
Using BigFix	69
To start BigFix:	69
Managing hard drive space	69
Checking hard drive space	70
To check hard drive space:	70
Deleting unnecessary files	71
To delete unnecessary files:	71
Checking the hard drive for errors	72
To check the hard drive for errors:	72
Defragmenting the hard drive	73
To defragment the hard drive:	73
Backing up files	74
To back up files:	74
Scheduling maintenance tasks	75
To start the Task Scheduler:	75
Moving from your old computer	76
Transferring files and settings automatically	76
To move files and settings from your old computer:	76
Transferring files and settings manually	77
Finding your documents	77
To find files in the documents folder:	77
Finding other files	78
To find files using Find or Search:	78
Troubleshooting	79
Safety guidelines	80
Try these steps first	80
Error messages	81
Internet and networking	82
Internet	82
You cannot connect to the Internet	82
You see an “Unable to locate host” message and are unable to browse the Internet	82
People are sending you e-mails, but you have not received them	83
E-mails you send are returned as undeliverable	83
Modem (cable or DSL)	83
My computer cannot connect to the Internet.	83
Modem (dial-up)	84
Your modem does not dial or does not connect	84
To check the dialing properties:	84
You cannot connect to the Internet	85
Your 56K modem does not connect at 56K	85
The modem is not recognized by your computer	85
To run modem diagnostics:	85
The modem is noisy when it dials and connects	85
To turn down the modem volume:	85
Networking	86
You cannot see the other computers on your network	86
Your wired network is running slower than you expect	86
Power	87
Your computer will not turn on	87
Display	87
The screen resolution is not correct	87
The computer is on, but there is no picture	87
The color is not uniform	88
The text on the display is dim or difficult to read	88
Printing	88
The printer will not turn on	88
The printer is on but will not print	88
To set a default printer:	88
Optical discs	89
The computer does not recognize a disc or the disc drive	89
An audio disc does not produce sound	89
A movie disc will not play	89
Memory card reader	90
Drive letters for the memory card slots do not appear in the Computer window	90
Mouse	90
The mouse does not work	90
The mouse works erratically	90
Keyboard	91
The keyboard does not work	91
Liquid spilled in the keyboard	91
Files	91
You get an “Insufficient disk space” error message	91
A file was accidentally deleted	92
To restore deleted files:	92
You get a “Data error” message	92
The hard drive cannot be accessed, or you see a “General failure reading drive C” error message	92
You get an “Operating system not found” error message	92
You need to restore your computer to a working condition	92
Checking the hard drive for errors	93
To check the hard drive for errors:	93
Memory	93
You see a “Memory error” message	93
You see a “Not enough memory” error message	94
Audio	94
You are not getting sound from the speakers	94
Passwords	94
Your computer does not accept your password	94
Expansion cards	95
The computer does not recognize an expansion card	95
Media Center	95
The Media Center video display looks bad on your TV	95
You want to change monitor settings to get better TV or DVD image quality	96
You need to burn programs that were recorded with your computer to a DVD using Media Center	96
You want to play recorded programs on other computers	96
You get a “Download Error” message when Media Center tries to update the Program Guide	96
Checking for device problems	97
To check for device problems:	97
Recovering your system	98
To recover your system:	98
Creating recovery discs	99
To create recovery discs:	99
Recovering pre-installed software and drivers	101
To recover your pre-installed software and drivers:	101
Returning to a previous system condition	102
To return to a restore point:	102
Returning your system to its factory condition	103
Recovering from within Windows Vista	104
To reinstall Windows Vista and all pre-installed software and drivers:	104
Recovering from the hard drive during startup	105
To reinstall Windows Vista and all pre-installed software and drivers:	105
Recovering from your recovery discs	105
To reinstall Windows Vista and all pre-installed software and drivers:	105
Technical support	106
Before calling Gateway Customer Care	106
Calling Customer Care	106
Legal Notices	107
If your computer has a DVD-compatible drive and an analog TV Out port, the following paragraph applies:	115
A	117
B	117
C	117
D	118
E	119
F	119
G	120
H	120
I	120
J	120
K	120
L	121
M	121
N	122
O	122
P	122
R	122
S	123
T	124
U	124
V	124
W	124