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Gateway E-100M Reference Guide

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NOTEBOOK REFERENCEGUIDE ®
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2 Accessing your online User Guide 2 Gateway contact information 3 Gateway model and serial number 3 Microsoft Certificate of Authenticity 3 For more information 3 Chapter 2: Checking Out Your Notebook . . . . . 5 Front 6 Left 7 Right 9 Bottom 10 Keyboard area 12 Chapter 3: Setting Up
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or off 32 IEEE 802.11 wireless network radio 33 Bluetooth radio 33 Chapter 4: Using Drives and Accessories . . . . . 35 Using the memory card reader 36 Memory card types 36 Inserting a memory card 36 Using a memory card 36 Removing a memory card 36 Adding and removing a PC Card 37 Using an
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. . 79 Chapter 8: Upgrading Your Notebook 81 Preventing static electricity discharge 82 Adding or replacing memory modules 83 Replacing the hard drive kit 86 Chapter 9: Troubleshooting 89 Safety guidelines 90 First steps 90 Troubleshooting 91 Audio 91 Battery 91 CD drives (external 91 iii
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95 Hard drive 96 Internet 97 Keyboard 98 Media Center 99 Memory 101 Memory card reader 102 Modem (cable or DSL 102 Modem (dial-up 102 Mouse 106 Networks (wired 107 Networks (wireless 108 Passwords 110 PC Cards 111 Pointing device 111 Power 111 Printer 112 Sound 113 Status
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CHAPTER1 About This Reference • About this guide • Accessing your online User Guide • Gateway contact information • Microsoft Certificate of Authenticity • For more information 1
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information and maintenance instructions that are specific to your model of Gateway notebook. For all other notebook information, see your online User Guide. Accessing your online User Guide In addition to this guide, your online User Guide has been included on your hard drive. Your User Guide is an
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key code for your operating system. For more information For more information about your notebook, visit Gateway's Support page at www.gateway.com or the Web address shown on your notebook's label. The Support page also has links to additional Gateway documentation and detailed specifications. 3
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CHAPTER 1: About This Reference 4
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CHAPTER2 Checking Out Your Notebook • Front • Left • Right • Bottom • Keyboard area 5
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Power indicator Battery charge indicator Icon Description ■ LED on - Notebook is on. ■ LED blinking - Notebook is in Sleep or Hybrid Sleep mode. ■ LED off - Notebook is off. ■ LED blue - Battery is fully charged. ■ LED purple - Battery is charging. ■ LED blinking red - Battery charge is very
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www.gateway.com Power connector Monitor port Docking port Memory card reader Ventilation fan PC Card slot slots. If these slots are blocked, your notebook may overheat resulting in unexpected shutdown or permanent damage to the notebook. Caution: Provide adequate space around your notebook
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this slot. For more information, see "Adding and removing a PC Card" on page 37. Insert a memory card from a digital camera, MP3 player, PDA, or cellular telephone into the memory card reader. For more information, see "Using the memory card reader" on page 36. The memory card reader supports Memory
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slot Microphone jack IEEE 1394 port Headphone jack Icon Description Plug USB devices (such as a CD or DVD drive, diskette drive, flash drive, printer, scanner, camera, keyboard into this jack. Kensington™ lock slot Secure your notebook to an object by connecting a Kensington cable lock to this
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CHAPTER 2: Checking Out Your Notebook Bottom Memory bay Battery latch Battery Speaker Speaker Ventilation fan Hard drive Customer care bay label Component Icon Hard drive bay Speakers Memory bay Battery latch Battery Description The hard drive is located in this bay. For more information
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harm your skin. Caution: Do not block or insert objects into these slots. If these slots are blocked, your notebook may overheat resulting in unexpected shutdown or permanent damage to the notebook. Caution: Provide adequate space around your notebook so air vents are not obstructed. Do not use the
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2: Checking Out Your Notebook Keyboard area Power button Keyboard Status indicators Touchpad Component touchpad" on page 28. Status indicators Inform you when a drive is in use or when a button has been pressed that affects how the keyboard is used. For more information, see "Using the status
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Connecting the dial-up modem • Connecting to a broadband modem or network • Starting your notebook • Turning off your notebook • Restarting (rebooting) your notebook • Using the status indicators • Using the keyboard • Using the EZ Pad touchpad • Adjusting the volume • Turning your wireless radio on
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on your screen for long periods of time. Every 10 or 15 minutes, look around the room, and try to focus on distant objects. • Where feasible, keep your head vertical while looking at the screen. If you use an external keyboard, raise the notebook so the top of its screen is no higher
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gateway and arms are positioned parallel to the floor when you use the keyboard and touchpad. If the desk is not adjustable or is too tall, the chair so it supports the lower curve of your spine. You can use a pillow or cushion to provide extra back support. Sitting at your notebook • Avoid bending,
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Allow three hours for the battery to fully charge. Warning Do not attempt to disassemble the AC adapter. The AC adapter has no user-replaceable or user-serviceable parts inside. The AC adapter has dangerous voltages that can cause serious injury or death. Contact Gateway about returning defective AC
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4 When you finish using your notebook for the first time, turn off your notebook and leave your notebook connected to AC power until the battery charge indicator turns blue. Important If the battery charge indicator does not turn blue after three hours, contact Gateway Customer Care at the location
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telecommunication line cord for your dialup modem connection. To connect the modem: 1 Insert one end of the modem cable into the modem jack on your notebook. 2 Insert the other end of the modem cable into a telephone wall jack. Important The modem will not work with digital or PBX telephone lines
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www.gateway.com Connecting to a broadband modem or network Your notebook has a network jack that you can use to connect to a Insert one end of the network cable into the network jack on your notebook. 2 Insert the other end of the network cable into a cable modem, DSL modem, or Ethernet network jack.
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keyboard. Power button Tip For more information about changing the power button mode, see "Changing advanced settings" on page 55. 3 If you are starting your notebook for the first time, follow the on-screen instructions that came with each device for its setup instructions. 5 To open the main menu,
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www.gateway.com Waking up your notebook When you have not used your notebook for several minutes or if you close the LCD panel without turning off your notebook, it may enter a power-saving mode called Sleep. While in Sleep mode, the power indicator flashes. If your notebook is in Sleep mode, press
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notebook turns off, then turns on again. Important If your notebook does not turn off immediately, complete the following steps until the notebook turns off: 1. Press and hold the power button for about five seconds, then release it. 2. Unplug the power cord and remove the battery for more than 10
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keyboard is used. The status indicators are located below the touchpad. Wireless network Power Num lock Hard drive Battery charge Hard drive ■ LED blinking - Hard drive is being accessed. ■ LED off - Hard drive is not being accessed. Power ■ LED on - Notebook is on. ■ LED blinking - Notebook
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LED blinking red - Battery charge is very low. ■ LED solid red - Battery is malfunctioning. ■ LED on - Numeric keypad is turned on. 1 ■ LED off - Numeric keypad is turned off. ■ LED on - Caps lock is turned on. A ■ LED off - Caps lock is turned off. Using the keyboard Your notebook features a full
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www.gateway.com Key types The keyboard has several different types of keys. Some keys perform specific actions when pressed FN key Press the FN key in combination with a colored system key to perform a specific action. Windows key Press this key to open the Windows Start menu. This key can
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in your online User Guide. Warning: Radio frequency notebook) ■ Both displays at the same time For more information, see "Viewing the display on a projector or monitor" on page 41. Display the power status box in the upper-left corner of your display. The box shows the battery charge level, the BIOS
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gateway.com Press and hold To... FN, then press this system key... Turn the optional Bluetooth Important: Using this feature will affect battery performance. Decrease volume. For more on page 31. Mute the sound. Press the key combination again to restore the sound. For more information, see
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do not need to shut down the notebook to connect a USB mouse. Tip For instructions on how to adjust the double-click speed, pointer speed, right-hand or left-hand configuration, and other touchpad settings, see "Changing the mouse, touchpad, or pointing device settings" in your online User Guide.
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www.gateway.com Tip You may have received your notebook with the EZ Pad touchpad set to only For more information, see "Changing the mouse, touchpad, or pointing device settings" in your online User Guide. To... Move the pointer on the screen. Do this... Select an object on the screen. Move
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it down, then use the touchpad to move (drag) the object to the appropriate part of the screen. Release the button to drop the object where you want it. keys on the keyboard. For more information, see "System key combinations" on page 26. -OR- Click (Start), All Programs, Accessories, then click
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www.gateway.com Adjusting the volume You can use the volume control to adjust the overall volume of your notebook. To adjust the control buttons on the keyboard. For more information, see "System key combinations" on page 26. -ORClick (Start), All Programs, Accessories, then click Windows Mobility
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and game sounds). 5 Click X in the top-right corner of the window to close it. Turning your wireless radio on or off Your Gateway notebook may have Warning In environments where the risk of interference to other devices or services is harmful or perceived as harmful, the option to use a wireless
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see "Wireless Ethernet Networking" in your online User Guide Bluetooth radio Your notebook may have a Bluetooth radio for communicating with another Bluetooth device, such as a printer, scanner, camera, MP3 player, headphone, keyboard, or mouse. To turn the Bluetooth radio on or off: • Press FN + F6
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CHAPTER 3: Setting Up and Getting Started 34
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CHAPTER4 Using Drives and Accessories • Using the memory card reader • Adding and removing a PC Card • Using an optional port replicator • Installing a printer or other peripheral device • Viewing the display on a projector or monitor • Ordering accessories 35
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CHAPTER 4: Using Drives and Accessories Using the memory card reader You can use memory cards to transfer pictures from a digital camera to your notebook. You can also use the memory card reader to transfer data between your notebook and a device that uses memory cards, such as a PDA, MP3 player, or
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www.gateway.com Adding and removing a PC Card Your notebook has a PC Card slot (also known as a PCMCIA card slot). This slot accepts one Type II card. You do not need to restart your notebook when changing most cards because your notebook supports hot-swapping. Hot-swapping means that you can insert
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Drives and Accessories 5 Release the eject button by pressing the PC Card eject button once. 6 Eject the PC Card by pressing the eject button again. Using an optional port replicator Although you can attach devices directly to your notebook you travel with your notebook, you merely disconnect from
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a USB device Your notebook has USB ports for connecting devices such as a CD or DVD drive, diskette drive, flash drive, printer, scanner, camera, keyboard, or mouse. Important USB devices may have special installation instructions. See your USB device's installation guide. Important For more
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Drives and Accessories To connect your USB device to your notebook: 1 Connect one end of the USB cable to your device. 2 Connect the other end of the cable to a USB port on your notebook. Tip For the location of the USB ports on your notebook guide. Connecting an IEEE 1394 device Your notebook
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gateway.com Viewing the display on a projector or monitor You can use your notebook for giving presentations by connecting an external monitor or projector to your monitor (VGA) port. Your notebook supports , see the port replicator user guide. 3 Turn on your notebook. 4 Plug the projector's or
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CHAPTER 4: Using Drives and Accessories Adjusting the display properties If the image on the projector or monitor does not appear correctly, or if you want to use the display as an extension of your notebook desktop, you should adjust the display properties on the projector or external monitor. To
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gateway the projector or monitor for a presentation You can configure your notebook so the settings are correct each time you give a presentation: 1 Click (Start), All Programs, Accessories, then click Windows Mobility Center. The Windows Mobility online User Guide. 2 Click (Change presentation settings). The
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want to buy an additional battery so you can swap batteries when necessary. See "Changing the battery" on page 49 for more information about using an additional battery. Carrying cases Gateway has large-capacity carrying cases if you need additional space for accessories or supplies. Hard drives If
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not included with your notebook. See the user guide for the port replicator for more information about using a port replicator with your notebook. Printers You can attach printing large documents. USB flash drive Use a USB flash drive for storing files or transferring files to another computer. 45
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CHAPTER 4: Using Drives and Accessories 46
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CHAPTER5 Managing Power • Monitoring the battery charge • Recharging the battery • Changing the battery • Recalibrating the battery • Getting the most from your battery • Changing notebook power settings 47
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CHAPTER 5: Managing Power Monitoring the battery charge Your new Gateway notebook is designed to provide an exceptional balance of performance and portability. Your notebook uses the latest chipset and mobile processor technologies to manage the processor speed and power consumption for a greater
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.com Changing the battery Replacing the battery Warning Danger of explosion if battery is incorrectly replaced. Replace only with a battery specifically manufactured for your Gateway notebook. Discard used batteries according to local hazardous material regulations. The battery used in this device
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is completely drained, reconnect your notebook to AC power. 5 Charge the battery completely until the battery status indicator turns blue. Important If, after completing this procedure, the battery charge indicator still does not show an accurate charge, contact Gateway Customer Care at the location
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than one complete discharge, and recharging a partially charged lithium-ion battery does not cause harm because there is no memory. Conserving battery power To conserve power while using the battery to power your notebook: • Turn off wireless networking and Bluetooth. • Dim the display as low as is
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Power • Use the notebook touchpad instead of an external mouse. • Decrease or mute speaker volume. • Turn off all scheduled tasks. • Turn off auto-save features in Microsoft Office and other applications. • Copy programs from CDs or DVDs to the hard drive so you do not use battery power by running
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www.gateway.com • Hibernate - (also called save to disk) writes all current memory (RAM) information to the hard drive, then turns your notebook completely off. The next time you turn on your notebook, it reads the memory information from the hard drive and opens the programs and documents that
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as when the display or hard drive is automatically turned off. You can select one of the defined power plans or create a custom power plan. Three power plans are pre-defined for you: • Balanced - This is the default power plan which balances performance and battery life. • Power saver - This power
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www.gateway.com To change the power plan: 1 Click (Start), All Programs, Accessories, then click Windows Mobility Center. The Windows Mobility more information about changing the power plan, click Start, then click Help and Support. Type the keyword power plan in the Search Help box, then press ENTER
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changing the power management settings, click Start, then click Help and Support. Type the keyword power management in the Search Help box, values to On for On battery and Plugged in. Help For more information about hybrid sleep, click Start, then click Help and Support. Type the keyword hybrid in
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CHAPTER6 Traveling with Your Notebook • Packing your notebook • Traveling by air • Dial-up modem • Radio frequency wireless connections • Files • Security • Power • Additional tips 57
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will need while traveling (including your external CD or DVD drive). • Pack your notebook securely into a briefcase or hand-carried luggage, and not check your notebook as luggage. • Charge the battery in case airport security asks you to start your notebook. • Have your notebook hand-inspected or
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www.gateway.com Radio frequency wireless connections Important If your notebook came equipped with an internal embedded Every country has different restrictions on the use of wireless devices. If your notebook is equipped with a wireless device, check with the local radio approval authorities
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must return your notebook to Gateway for service. To create a startup password: 1 Restart your notebook. As soon as you see a startup screen, press F2. The BIOS Setup utility opens. 2 Open the Security menu, highlight Set Supervisor Password, then press ENTER and follow the instructions. You must
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3. • Review the information in "Protecting your notebook" in your online User Guide. Power • Take your AC power adapter to recharge the battery. If you notebook from power surges. • To get the best performance from your notebook, avoid using the battery whenever possible, monitor the battery charge
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company and credit card company to learn about emergency travel assistance if your notebook is lost or damaged. • Take your recovery discs in case you need to install an additional driver or software. Tip You can create a Drivers and Applications Recovery disc using the Gateway Recovery Center. 62
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CHAPTER7 Maintaining Your Notebook • Caring for your notebook • Cleaning your notebook • Maintaining the battery • Cleaning CDs or DVDs • Recovering your system 63
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strong, is not made to support extra weight. • When transporting your notebook, we recommend that you put it in a carrying case. • Keep your notebook away from magnetic fields. Magnetic fields can erase data on hard drives. • Never turn off your notebook when the drive indicator is on because data
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cable from the wall outlets and remove the battery. Always turn off your notebook and other peripherals before cleaning any components. Also, remove the battery before cleaning any components. Use a damp, lint-free cloth to clean your notebook and other parts of your system. Do not use household
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better for lithium-ion than one total discharge. Recharging a partially charged lithium-ion battery does not cause any harm because it has no memory. Batteries with fuel gauges (notebooks) should be recalibrated once every 30 charges. If ignored, the fuel gauge becomes increasingly less accurate and
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sold at clearance prices. While it makes sense to have 2 or 3 extra batteries, so that you always have a fresh one charged up and ready to go, if you buy batteries and store them for years, they may not work when you decide to use them. Consider removing the battery from your notebook when running
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your system You can solve most computer problems by following the information in "Troubleshooting" on page 89 or in the technical support pages at www.gateway.com. Problem solving may also involve re-installing some or all of the notebook's software (also called recovering or restoring your
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instructions. You can recover pre-installed software and drivers from a set of recovery discs (you must create the discs) or by using Gateway Recovery Center. Preparing for software and device driver recovery You can usually recover your pre-installed software and drivers from your hard drive
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system recovery. (Your notebook must have an external recordable disc drive to perform this procedure.) To create discs for recovering pre-installed software and drivers: 1 Click (Start), All Programs, Gateway Recovery Center, then click Gateway Recovery Center. The Gateway Recovery Center opens
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www.gateway.com 4 Insert a blank, recordable disc into an external recordable disc drive, then click Next. If "Software and Driver Recovery," along with a short description of which notebook the discs are for. If you are recording multiple discs, as you remove each disc from the drive, use the
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recently reinstalled Windows or installed a new hard drive, and your Start menu does not contain Gateway Recovery Center as an option, you must recover your software and drivers using software and driver recovery discs you have created. For instructions, see "Recovering pre-installed software and
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another disc. To recover software and drivers using recovery discs: 1 Insert a software and driver recovery disc into an external CD or DVD drive. If an AutoPlay dialog box appears, click Run Grc_Vista.exe. If an AutoPlay dialog box does not appear and Gateway Recovery Center does not start, open
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. - OR To recover pre-installed device drivers, click Device driver recovery, then click the type of driver you want to recover. 3 Click Next. 4 If the software or driver is not shown on the list, and you have a multiple-disc set of recovery discs, close Gateway Recovery Center and try another disc
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time you install software or device drivers. You can also create a restore point manually. For instructions, see "Manually creating a restore point" on page 77. Help For more information about using Microsoft System Restore, click Start, then click Help and Support. Type windows system restore in
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CHAPTER 7: Maintaining Your Notebook 2 On the left side of the window, click Repair Windows using System Restore, then click Next. The Choose a restore point . Your system is restored using the restore point you specified. This process may take several minutes, and may restart your notebook. 76
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www.gateway.com Manually creating a restore point To manually create a restore point: 1 Click (Start), Control Panel, System and Maintenance, then click Backup and Restore Center. The Backup and Restore Center opens. 2 On the left
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Recovering your system to its factory condition If your notebook's problems are not solved by any of the other recovery options, you may need to recover its hard drive to its factory condition. This process is called a factory recovery. Caution A complete factory recovery deletes everything on
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window opens. 10 Click Finish, then click Restart. Your notebook restarts in its hard drive or completely re-format your original hard drive, you must recover your system using the Windows Vista operating system DVD. You also need to recover your notebook's pre-installed software and device drivers
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keyboard. A list of valid boot devices appears. 4 Press the arrow keys to select the drive containing the Windows DVD, then press ENTER and follow the on-screen instructions. 5 After Windows is completely re-installed, use the software and driver recovery discs you created to recover your notebook
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CHAPTER8 Upgrading Your Notebook • Preventing static electricity discharge • Adding or replacing memory modules • Replacing the hard drive kit 81
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CHAPTER 8: Upgrading Your Notebook Preventing static electricity discharge Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your notebook, unplug the power cord, modem cable, and network cable, and remove the battery before opening the case. Warning To prevent
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for your Gateway notebook. Tools You need a small Phillips screwdriver to replace memory modules. Your notebook uses memory modules called SO-DIMMs (Small Outline Dual Inline Memory Modules). The modules are available in various capacities and any module can be placed in any slot. Memory bay To
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CHAPTER 8: Upgrading Your Notebook 7 Loosen the captive memory bay cover screw (this screw cannot be removed), then remove the cover. Screw 8 Gently press outward on the clip at each end of the memory module until the module tilts upward. Clip Clip 9 Pull the memory module out of the slot. 84
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up with the tab in the memory bay. Important Use only memory modules designed for your Gateway notebook. 11 Gently push the module down until it clicks in place. 12 Replace the memory bay cover, then tighten the captive screw. 13 Insert the battery, then turn your notebook over. 14 Connect to the
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Upgrading Your Notebook Replacing the hard drive kit Tools You need a small Phillips screwdriver to replace the hard drive kit. If you would like more hard drive capacity, you can replace your original drive with a higher-capacity drive. Hard drive To replace the hard drive kit: 1 Create a Drivers
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www.gateway.com 9 Remove the two hard drive bay cover screws. Screw Screw 10 Slide the hard drive bay cover, then remove it. The hard drive is attached to the back of the cover. 11 Remove the screws on the side of the hard drive that secure the hard drive to the hard drive cover. Screw Screw Screw
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Windows DVD, close the DVD drive, then restart your notebook. 20 When the prompt "Press any key to boot from CD or DVD" appears, press any key on your keyboard and follow the on-screen instructions. As part of the process you may be prompted to insert your Drivers and Applications Recovery disc. 21
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CHAPTER9 Troubleshooting • Safety guidelines • First steps • Troubleshooting • Telephone support 89
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you remove the memory bay or hard drive bay cover, make sure that you replace the cover, reinstall any screws, then replace the battery before you start your notebook. Help For more information about troubleshooting, click Start, then click Help and Support. Type the keyword troubleshooting in the
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(such as a keyboard or mouse) does not work, make sure that all connections are secure. • Make sure that your hard drive is not full. • If an error message appears on the screen, write down the exact message. The message may help Gateway Customer Care in diagnosing and fixing the problem. • If you
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9: Troubleshooting You diskette again. For instructions on running Error checking, see "Checking the hard drive for errors" in your online User Guide. You see a drive status indicator is lit continuously • Remove the diskette from the drive. If the indicator stays on, try restarting your notebook.
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instructions on changing the display settings, see "Changing screen settings" in your online User Guide. • Move your notebook on your display, contact Gateway Customer Care to identify whether external monitor or projector, or both. DVD drives (external) Your notebook does not recognize a disc • The
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CHAPTER 9: Troubleshooting • Try a different disc. Occasionally discs are flawed and cannot be read by the drive. • Some music CDs have copy protection software. You may not be able to play these CDs on your notebook. • Your notebook may be experiencing some temporary memory problems. Shut down and
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www.gateway.com • Make sure that the disc's regional code and your DVD drive's regional code match. • Make sure that a DVD player program has been installed on your notebook. For instructions on playing a DVD, see "Playing music and movies" in your online User Guide. You cannot eject a CD or DVD
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. For instructions on fixing hard drive problems, see "Checking the hard drive for errors" in your online User Guide. The hard drive cannot be accessed, or you see a "General failure reading drive C" error message • If a diskette is in the diskette drive, eject it and restart your notebook. • Make
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www.gateway.com Internet You problem with your modem. For more information, see "Modem (dial-up)" on page 102. • Make sure that your account with your Internet service provider (ISP) is set up correctly. Contact your ISP technical support for help. Help For more information about troubleshooting
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notebook People are sending you e-mail messages, but you have not received any mail • Click the receive button in your e-mail program. • Make sure that your account with your Internet service provider (ISP) is set up correctly. Contact your ISP for technical support. Keyboard A keyboard character
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section only covers problems relating to Media Center mode. Media Center mode is available only on Windows Vista Home Premium and Ultimate versions. To view Media Center troubleshooting information that is not covered in this section, go to the Gateway support Web Site at www.gateway.com. The Media
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CHAPTER 9: Troubleshooting Help For more information about adjusting display settings, click Start, then click Help and Support. Type the keyword changing display settings in the Search Help box, type of display device you are using. For more information, review the FAQ topic at www.gateway.com. 100
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review the FAQ topic at www.gateway Windows XP with Service Pack Memory You see a "Memory error" message • Make sure that the memory module is inserted correctly in the memory bay slot. For more information about installing memory, see "Adding or replacing memory modules" on page 83. • Use the Memory
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troubleshooting memory errors, click Start, then click Help and Support. Type the keyword memory error in the Search Help box, then press ENTER. You see a "Not enough memory" error message • Close all programs, then restart your notebook. Memory card reader Drive letter for the memory card slot
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to get the correct code to temporarily disable the service. Also make sure that the modem dialing properties are set appropriately. Help For more information about dialing properties, click Start, then click Help and Support. Type the keyword dialing in the Search Help box, then press ENTER. To
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support. • See if the modem works with a different communications program. The problem may be with just one program. • Review the troubleshooting , such as line noise, telephone service provider equipment, or ISP limitations, may lower the speed even further. If your notebook has a v.90 modem, the
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meet required cable standards and may cause problems with the modem connection. • Shut down and restart your notebook. • Run Windows modem diagnostics. To about modem troubleshooting, click Start, then click Help and Support. Type the keyword modem troubleshooting in the Search Help box, then
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Troubleshooting click Control Panel. The Control Panel window opens. 2 Click Hardware and Sound. 3 Click Phone and Modem Options. The Phone and Modem Options mouse cable is plugged in correctly. • Shut down and restart your notebook. • Remove all extension cables and switch boxes. • Try a mouse
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Start, then click Help and Support. Type the keyword network troubleshooting in the Search Help box, then press ENTER. You cannot see the other computers on your wired Ethernet network • Make sure that your Ethernet cable is plugged into the Ethernet jack on your notebook. Make sure that the other
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Troubleshooting Internet Explorer is unable to access the Internet • Reset the power on your cable or DSL modem and your access point. This reestablishes communication between your Internet Service Internet through your home network. Caution If your notebook was a member of a domain before you join
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www.gateway.com Your connection on the network seems intermittent or your wireless to increase the signal strength. Important Note any antenna placement constraints in the access point user guide because the speed of a wireless network is related to signal strength. Signal strength is affected
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Troubleshooting your access point. This reestablishes communication between your Internet Service Provider and your modem and between your modem and your "Naming the computers and workgroup" in your online User Guide. • If your notebook was previously connected directly to your cable or DSL modem
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secure, with no easy way to recover a forgotten password. You must return your notebook for repair. Call Gateway Customer Care for instructions. PC Cards You installed an PC Card and now your notebook is having problems • Make sure that you have correctly installed required software for the PC Card
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sure that the battery is calibrated correctly. For instructions on recalibrating your battery, see "Recalibrating the battery" on page 50. • Let the battery return to room temperature. Printer Help For more information about printer troubleshooting, click Start, then click Help and Support. Type the
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, then click Help and Support. Type the keyword sound troubleshooting in the Search Help box, then press ENTER. You are not getting sound from the built-in speakers • Make sure that headphones are not plugged into the headphone jack. • Make sure that the volume control on your notebook is turned up
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CHAPTER 9: Troubleshooting Status indicators The status indicators are not functioning • Make sure " in your online User Guide. The notebook is not responding when you click or tap on the touchpad or pointing device • Turn on the touchpad or pointing device. For instructions on how to adjust the
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of your problem, including the exact text of any error messages, and the steps you have taken. • Make sure that your notebook is nearby at the time of your call. The technician may have you follow troubleshooting steps. • The label on the bottom of your notebook includes the Gateway Customer Care
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CHAPTER 9: Troubleshooting 116
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APPENDIX A Legal Information • Important safety information • Regulatory compliance statements • Environmental information • Notices 117
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Some notebooks have a replaceable CMOS battery on the system board. There is a danger of explosion if the CMOS battery is replaced incorrectly. Replace the battery with the same or equivalent type recommended by the manufacturer. Dispose of batteries according to the manufacturer's instructions. 118
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instructions are followed. • The notebook was dropped or the cabinet is damaged. • The notebook performance changes. Replacement parts and accessories Use only replacement parts and accessories recommended by Gateway Ethernet or WiFi), wireless Internet, and Bluetooth communication devices are
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concerns for specific countries are listed in the specific country Gateway for service. Caution The transmitting device embedded in this notebook may not be used with any antenna other than the one provided with the notebook. Federal Communications Commission (FCC) Intentional emitter per FCC Part
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accordance with the instructions, may cause accessories: The accessories associated with notebook properly according to federal, state and local laws. Responsible party: Gateway, Inc. 7565 Irvine Center Drive Irvine, CA 92618 Phone: 800-846-2000 Product: • W230UI1 This device complies with Part
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or premises wiring using a compatible modular jack which is Part 68-compliant. See installation instructions for details. The Ringer Equivalence Number (REN) is discontinuance of service may be required. The telephone company may request that you disconnect the equipment until the problem is
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device will void the authorization to use it. Contact Gateway for service. Caution The transmitting device embedded in this notebook may not be used with any antenna other than provide with the notebook. Caution The 802.11A radio LAN your notebook may have been equipped with operates in the same
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The equipment must also be installed using an acceptable method of connection. In some cases, the inside wiring associated with a single-line individual service may be extended by means of a certified connector assembly. The customer should be aware that compliance with the above conditions may not
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manual may result in hazardous radiation exposure. To prevent exposure to laser beams, do not try to open the enclosure of a CD or DVD drive. All Gateway systems equipped with CD and DVD drives . You can do your part for the environment by following or recycling used batteries properly. With your
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Drive Irvine, CA 92618 USA All Rights Reserved This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway. The information in this manual notebook has a DVD drive
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bays battery 49 hard drive 10 memory 10, 83 Bluetooth 27 brightness adjusting 27, 30 system keys 27 C cable lock 9 cable modem 9, 19 camera See digital camera See digital video camera Caps Lock indicator 24 cards inserting memory card 36 inserting PC Card 37 memory card slot 8 memory cards supported
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port 9 directional keys 25 diskette troubleshooting 91 diskette drive troubleshooting 91 display brightness 30 switching 26 troubleshooting 92 docking port 7 double-clicking 29 dragging 30 drivers recovering 69 drives hard drive 10, 86 replacing hard drive 86 troubleshooting 91, 93, 96 DSL modem
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drive 86 memory 83 PC Card 37 peripheral devices 39 printer 39 scanner 39 Internet troubleshooting 97, 104 G Gateway model number 3 serial number 3 Support 3 H hard drive bay 10 indicator 23 installing 86 J jacks See connections K Kensington cable lock 60 lock slot 9 key combinations 26 keyboard
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serial number 3 laser printer 45 latch battery 10 LCD panel cleaning 66 switching display 26 troubleshooting 92 LCD/CRT system key 26 line troubleshooting 99 memory bay 10 installing 83 purchasing 44 removing 83 replacing 83 troubleshooting 101 memory card reader locating 8 memory cards supported
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Card adding 37 eject button 37 inserting 37 installing 37 removing 37 slot 37 troubleshooting 111 PCMCIA card See PC Card PDA memory cards 36 peripheral devices 39 Plug and Play devices IEEE 1394 support for 39 USB support for 39 pointer identifying 28 moving 29 port replicator docking port 7 using
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authorities 59 radio frequency wireless connections 59 RAM See memory rebooting notebook 22 recalibrating battery 50 recharging battery 48 recovering drivers 69 software 69 system 68, 79 replacing See installing resetting notebook 22 restarting notebook 22 right-clicking 29 S safety avoiding
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www.gateway.com static electricity 82 status indicators battery charge 6, 24, 48 Caps Lock 24 drive activity 23 hard drive 23 location 12 numeric keypad 24 Pad Lock 24 power 6, 23 toggle on or off 26, 114 troubleshooting 114 supervisor password 60 surge protector 17 Suspend 26 system identification
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40 volume adjusting 27, 31 adjusting modem 106 controls 31 muting 27, 31 system keys 27 troubleshooting 113 W waking up notebook 21 Windows key 25 Product Key Code 3 wired Ethernet troubleshooting 107 wireless Ethernet using while traveling 59 wireless network button 26 turning off 32 turning on 32
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MAN CYCLOPS REF GDE V R2 8/07

Section	Page
Contents	3
About This Reference	7
About this guide	8
Accessing your online User Guide	8
Gateway contact information	9
Gateway model and serial number	9
Microsoft Certificate of Authenticity	9
For more information	9
Checking Out Your Notebook	11
Front	12
Left	13
Right	15
Bottom	16
Keyboard area	18
Setting Up and Getting Started	19
Working safely and comfortably	20
Reducing eye strain	20
Setting up your computer desk and chair	21
Sitting at your notebook	21
Avoiding discomfort and injury from repetitive strain	21
Connecting the AC adapter	22
Protecting from power source problems	23
Connecting the dial-up modem	24
Connecting to a broadband modem or network	25
Starting your notebook	26
Waking up your notebook	27
Turning off your notebook	27
Restarting (rebooting) your notebook	28
Using the status indicators	29
Using the keyboard	30
Key types	31
System key combinations	32
Using the EZ Pad touchpad	34
Adjusting brightness	36
Adjusting the volume	37
Turning your wireless radio on or off	38
IEEE 802.11 wireless network radio	39
Bluetooth radio	39
Using Drives and Accessories	41
Using the memory card reader	42
Memory card types	42
Inserting a memory card	42
Using a memory card	42
Removing a memory card	42
Adding and removing a PC Card	43
Using an optional port replicator	44
Installing a printer or other peripheral device	45
Connecting a USB device	45
Connecting an IEEE 1394 device	46
Viewing the display on a projector or monitor	47
Adjusting the display properties	48
Using the projector or monitor for a presentation	49
Ordering accessories	50
Automobile/airplane power adapters	50
Batteries	50
Carrying cases	50
Hard drives	50
Memory	50
Port replicators	51
Printers	51
USB flash drive	51
Managing Power	53
Monitoring the battery charge	54
Recharging the battery	54
Changing the battery	55
Replacing the battery	55
Recalibrating the battery	56
Getting the most from your battery	57
Maximizing battery performance	57
Conserving battery power	57
Using alternate power sources	58
Changing power modes	58
Using power saving modes	59
Changing notebook power settings	60
Changing the power plan	60
Changing advanced settings	61
Traveling with Your Notebook	63
Packing your notebook	64
Traveling by air	64
Dial-up modem	64
Radio frequency wireless connections	65
Files	65
Security	66
Power	67
Additional tips	67
Maintaining Your Notebook	69
Caring for your notebook	70
Cleaning your notebook	71
Cleaning the exterior	71
Cleaning the keyboard	72
Cleaning the notebook screen	72
Maintaining the battery	72
Storing batteries	73
Cleaning CDs or DVDs	74
Recovering your system	74
Recovering pre-installed software and drivers	75
Preparing for software and device driver recovery	75
Recovering pre-installed software and drivers using Gateway Recovery Center	78
Recovering pre-installed software and drivers using recovery discs	79
Using Microsoft System Restore	81
Manually creating a restore point	83
Recovering your system to its factory condition	84
Recovering your system using the Windows DVD	85
Upgrading Your Notebook	87
Preventing static electricity discharge	88
Adding or replacing memory modules	89
Replacing the hard drive kit	92
Troubleshooting	95
Safety guidelines	96
First steps	96
Troubleshooting	97
Audio	97
Battery	97
CD drives (external)	97
Diskette drive (external)	97
The diskette drive is not recognized	97
You see an “Access Denied” or “Write protect” error message	98
You see a “Disk is full” error message	98
You see a “Non-system disk,” “NTLDR is missing,” or “Disk error” error message	98
The diskette drive status indicator is lit continuously	98
Display	98
The screen is too dark	98
The screen resolution is not correct	98
The text on the display is dim or difficult to read	99
The display has pixels that are always dark or too bright	99
The display is blank	99
DVD drives (external)	99
Your notebook does not recognize a disc	99
An audio CD does not produce sound	100
A DVD movie will not play	100
You cannot eject a CD or DVD	101
Ethernet	101
File management	101
A file was accidentally deleted	101
Hard drive	102
You see an “Insufficient disk space” error message	102
You see a “Data error” message	102
The hard drive cannot be accessed, or you see a “General failure reading drive C” error message	102
Internet	103
You cannot connect to the Internet	103
You see an “Unable to locate host” message and are unable to browse the Internet	103
Connecting to a Web site takes too long	103
People are sending you e-mail messages, but you have not received any mail	104
Keyboard	104
A keyboard character keeps repeating or you see a “Keyboard stuck” or “Key failure” error message	104
You are pressing a letter key and a number appears on the screen	104
An external keyboard does not work	104
Media Center	105
The Media Center video display looks bad on your TV	105
You need to configure your Media Center to output to a TV	106
You want to change display settings to get better TV or DVD image quality	107
You want to know whether you can burn videos that were recorded with your Media Center computer to a DVD	107
You want to know whether you can play recorded videos on other computers	107
You want to know whether you can play recorded videos on your home DVD player	107
Memory	107
You see a “Memory error” message	107
You see a “Not enough memory” error message	108
Memory card reader	108
Drive letter for the memory card slot does not appear in the My Computer window	108
Modem (cable or DSL)	108
The modem does not connect	108
Modem (dial-up)	108
Your modem does not dial or does not connect	108
You cannot connect to the Internet	110
Your 56K modem does not connect at 56K	110
Your fax communications program only sends and receives faxes at 14,400 bps when you have a 56K modem	110
The modem is not recognized by your notebook	111
The modem is noisy when it dials and connects	112
Mouse	112
The external mouse does not work	112
The external mouse works erratically	112
Networks (wired)	113
You cannot see the other computers on your wired Ethernet network	113
Your wired Ethernet network is running slower than you expect	113
You cannot connect to your company network	113
Internet Explorer is unable to access the Internet	114
You cannot connect to your home network	114
Networks (wireless)	114
You turned wireless networking on, but it takes a while to connect	114
Your connection on the network seems intermittent or your wireless network is running slower than you expect	115
You are in a wireless network, you can see the network, but cannot communicate, send files, print, or get to the Web	115
You are in a wireless network, but no available networks are listed in the Connect to a network dialog box	115
Your wireless network is listed as a preferred network, but it has an “x” on it	116
Internet Explorer is unable to access the Internet	116
You cannot see other computers on your network	116
You cannot connect to your network	116
Passwords	116
Your notebook does not accept your password	116
You forgot your startup password	117
PC Cards	117
You installed an PC Card and now your notebook is having problems	117
Pointing device	117
Power	117
Your notebook is not working on AC power	117
Your notebook is not working on battery power	117
Printer	118
The printer will not turn on	118
The printer is on but will not print	118
You see a “Printer queue is full” error message	119
You see a “Printer is out of paper” error message	119
Sound	119
You are not getting sound from the built-in speakers	119
Status indicators	120
The status indicators are not functioning	120
Touchpad or pointing device	120
Touchpad or pointing device is not working	120
The notebook is not responding when you click or tap on the touchpad or pointing device	120
The pointer moves unexpectedly	120
Video	120
The projector or external monitor is not working	120
Telephone support	121
Before calling Gateway Customer Care	121
Legal Information	123
Important safety information	124
Regulatory compliance statements	125
Wireless guidance	125
United States of America	126
Product:	127
Canada	129
Japan	130
Laser safety statement	132
If your notebook has a DVD drive and an analog TV Out port, the following paragraph applies:	132
A	133
B	133
C	133
D	134
E	135
F	135
G	135
H	135
I	135
J	135
K	135
L	136
M	136
N	137
O	137
P	137
R	138
S	138
T	139
U	139
V	140
W	140

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