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Gateway E-9422R | Gateway E-9422R Server User Guide - Page 1
Gateway® E-9422R Server USERGUIDE ®
Gateway E-9422R | Gateway E-9422R Server User Guide - Page 2
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6 SAS/SATA backplane 6 LED information 7 Getting Help 8 Server Companion DVD 8 Gateway Web site 8 Telephone support 8 Chapter 2: Setting Up Your Server 9 Setting up the hardware 10 Protecting from power source problems 10 Mounting your server into a cabinet 11 Installing the bezel 14
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the BMC firmware 60 Recovering the BMC 61 Chapter 6: Troubleshooting 63 Telephone support 64 Before calling Gateway Customer Care 64 Telephone support 64 Tutoring and training 65 Safety guidelines 65 Error messages 65 Troubleshooting 69 First steps 69 Battery replacement 69 Beep codes
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www.gateway.com BIOS 77 Optical drive 78 Expansion cards 78 Hard drive 78 Internet 79 Keyboard 79 Memory 79 Monitor 79 Power 80 Processor 80 Appendix A:
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Contents iv
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CHAPTER 1 Checking Out Your Gateway Server • Front • Back • Interior • System board • Hot-swap backplanes • Getting Help 1
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Front CHAPTER 1: Checking Out Your Gateway Server Optical drive Control panel SMIL module plug Control panel Hard drives # Feature 1 2 USB ports 2 Power button 3 ID button 4 Power LED 5 ID LED # Feature 6 NIC
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Interior www.gateway.com This illustration depicts the relative locations of the major components of your server. The system board shown in this illustration may be different than
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CHAPTER 1: Checking Out Your Gateway Server System board Connectors # 1 2 3 4 4 Feature Rear dual USB port (J58) Serial port (J62) ID LED (CR14) D-sub VGA port (J61) # Feature 23 DIMMA1 socket for
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www.gateway.com # Feature # Feature 5 PS/2 mouse port (J59) 27 SMIL connector (J73) 6 PS/2 keyboard port (J60) 7 Management port (RJ45) (J75)) 28 Processor 0 (CPU0) 29 Processor 1 (CPU1) 8
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CHAPTER 1: Checking Out Your Gateway Server Hot-swap backplanes SAS/SATA backplane # Feature 1 IDE connector 2 Front panel USB connector (to control panel) 3 SSI connector 4 SAS/SATA hard drive connector 0 5 SAS/
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www.gateway.com LED information See the following table for a description of this normal Blinking - Non-critical system fault On - Critical system fault (system needs to be shut down and serviced) Hard drive tray Indicate drive On each hard drive Blue or red LEDs status and activity tray Blue
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and its components. For instructions, see Using Your Server Companion DVD. Gateway Web site Gateway provides a variety of information on its Web site to help you use your server. Visit the Gateway Web site at support.gateway.com for: • Technical documentation and product guides • Technical tips and
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CHAPTER 2 Setting Up Your Server • Setting up the hardware • Protecting from power source problems • Mounting your server into a cabinet • Starting your server • Setting up the operating system • Initial hardware settings 9
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inches at the back of the server for cabling and air circulation. • Use the instructions on your server's setup poster to set up your hardware. Caution Your server comes power supplies can help protect your server against power source problems. Caution High voltages can enter your server through the
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while using only the UPS. To buy a UPS, visit accessories.gateway.com. Mounting your server into a cabinet Caution Before attaching cabinet accessories you ordered the optional tooless-rail kit for your server, refer to the instructions included in the kit. To mount your server in a cabinet: 1
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CHAPTER 2: Setting Up Your Server 2 Align the locking screw holes in the rails with the threaded screw holes in the server, then install one locking screw through the each front server rail. 3 Align the slots in the back server rails with the studs on the side of the server, then engage the slots
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www.gateway.com 6 Attach one mounting nut to each of the two back cabinet posts where you plan to install the server. Back cabinet post Mounting nut Hinged back rail mounting bracket Warning You must support the server while installing or removing the front and back mounting screws. If the
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CHAPTER 2: Setting Up Your Server 8 Align the mounting screw holes in the server handles with the front mounting nuts, then secure the front in place with two mounting screws (one on each side). Server Mounting screw Installing the bezel To install the bezel: 1 With the server pulled out from
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www.gateway.com 3 Remove the bezel lock keys from the inside of the key in a safe place. Removing the server from a cabinet Warning Screws are required to support the front of the server. You must support the server while removing the front screws and while sliding the server off the cabinet rails.
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of the power loss, contact Gateway Customer Care. For more information, problems, the server displays error messages. Write down any error messages that you see, then see "Error messages" on page 65 and "Beep codes" on page 69 for troubleshooting server: 1 Use the instructions in the operating system
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for your specific network. If you are installing an operating system because it was not already installed by Gateway, see the appropriate installation guide for instructions. Initial hardware settings Your server comes from the manufacturer with the correct initial hardware settings to operate your
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CHAPTER 2: Setting Up Your Server 18
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CHAPTER 3 Maintaining Your Server • Caring for your server • Preparing for system recovery • System administration • Identifying your server • Updating the baseboard management controller firmware • Using your Server Companion DVD 19
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CHAPTER 3: Maintaining Your Server Caring for your server To extend the life of your server: • Be careful not to bump or drop your server. • When transporting your server, we recommend that you put it in the original packaging materials. • Keep your server and magnetic media away from equipment that
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server and attempt to fix the problem. See your operating system's documentation or online help for instructions on creating startup diskettes. Some information, refer to the Gateway Baseboard Management Controller (BMC) User Guide at http://support.gateway.com/support/default.asp# (by selecting
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the bezel. The handles must be installed for the bezel to snap on. For instructions, see "Installing the bezel" on page 14. 2 Insert the key into the Tip Passwords can also be cleared using jumpers on the system board. For instructions, see "Resetting BIOS passwords" on page 59. 4 For the new
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firmware: 1 Download the BMC firmware zip file from support.gateway.com. 2 Read the release notes for the firmware update. 3 Follow the instructions on the Web site or in the readme.txt file . The document opens. 4 To access files manually, open the Docs\Manuals folder on the Server Companion DVD. 23
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: 1 Insert the Server Companion DVD into your server's DVD drive. The Gateway Application and Driver Recovery window opens. - OR If the window does not install, then click Install. Follow any on-screen instructions. To access the files manually, open the Drivers folder on the Server Companion DVD
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. 2 Restart your server. A message appears asking you to select an option. 3 Press any key to boot from the DVD. The Gateway Options Main Menu appears. 4 Follow any on-screen instructions. You can use the options in this menu to reformat your hard drive, create mass-storage driver disks, or reload
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CHAPTER 3: Maintaining Your Server 26
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CHAPTER 4 Installing Components • Preparing to install components • Preventing static electricity discharge • Opening the server case • Closing the server case • Installing and removing drives • Installing memory • Installing and removing PCI expansion cards • Replacing system fans • Replacing or
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server parts. • Is near a grounded outlet so you can test your server after installation. • Is near a telephone (in case you need help from Gateway Customer Care). The telephone must be directly connected to a telephone jack and cannot be connected to your server. Gathering the tools you need Tip
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www.gateway.com Before working with server components, follow these guidelines: cabinet rails. If the server is not supported, damage to the server or injury may result. 3 If the server is mounted in a cabinet, remove the server from the cabinet. For instructions, see "Removing the server from a
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CHAPTER 4: Installing Components 5 Remove the screw (1) at the front of the rear top cover, then press and hold the release button (2). Important The hard drive carriers shown in these illustrations may look different than the actual hard drive carriers in your server. 6 Slide the rear top cover (3)
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www.gateway.com 3 Place the rear top cover on the case, then slide it forward (1) until it clicks into place. 4 Replace the screw (2) to hold the rear
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and all other cables connected to the server. 2 Unlock the bezel (if necessary) and remove it by pulling it from the chassis. 3 Follow the instructions in "Opening the server case" on page 29. 4 Disconnect the 44-pin optical drive cable from the optical drive interface board. 5 Loosen the thumbscrew
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cable to the back of the optical drive interface board. 12 Follow the instructions in "Closing the server case" on page 30. 13 Reinstall the bezel, drives must conform to Gateway standards. Use this procedure to add or replace a hard drive in a hot-swap bay. Your server supports as many as four
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Caution Before you remove a failed drive, use the appropriate software and utilities installed on the server to stop all activity on the failed drive. Instructions for using the software are provided by the software manufacturer. Failure to do so may destroy the data on the drive. 1 Put your finger
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www.gateway.com Installing an optional diskette drive The optional diskette drive kit includes a drive, make sure that power is turned off and the power cord is unplugged. 1 Follow the instructions in "Preventing static electricity discharge" on page 28. Make sure that you turn off the server,
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) on the system board to the back of the diskette drive. 8 Follow the instructions in "Closing the server case" on page 30. 9 Reinstall the bezel, if required (double row) DIMMs, a maximum of four loads per memory channel is supported. This means a maximum of four dual rank DIMMs can be populated on
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, A1, A0, B0, and B1, the system only detects 3 GB of memory. If you can only install one DIMM, install it in socket A2; however, Gateway does not recommend this type of installation. Processor 0 memory bank Processor 1 memory bank Caution All DIMMs installed must be the same speed. Do not install
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GB *4 GB *4 GB 48 GB *4 GB *4 GB *4 GB *4 GB *4 GB *4 GB * DIMMs will run at 533 MHz. To install or replace memory: 1 Follow the instructions in "Preventing static electricity discharge" on page 28. Make sure that you turn off the server, then unplug the power cord(s) and all other cables
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www.gateway.com 3 of the memory slot should secure the memory module automatically. 5 Follow the instructions in "Closing the server case" on page 30. 6 Turn on the on the right side when viewed from the front of the server) can support one PCI-E x8 using the riser card. The riser card comes with the
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bottom part of the expansion card. Touching the contacts can cause electrostatic damage to the card. Important The system board shown in these instructions may be somewhat different than the system board installed in your server. 5 Place the PCI riser assembly on a stable, static-free surface, then
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www.gateway.com 7 If you are replacing the riser card, continue with the next step. - OR If you are the server board, then press the PCI riser assembly into the PCI sockets. 13 Follow the instructions in "Closing the server case" on page 30. 14 See the card's documentation for software installation
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in "Closing the server case" on page 30. To replace the system fans and the fan board: 1 Follow the instructions in "Preventing static electricity discharge" on page 28. Make sure that you turn off the server, then unplug the power cord(s) and all other cables
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www.gateway.com 4 Lift the fan cage and fans (1) out of the server. 5 Push the fan board lock (2) toward the back of the server . 10 Connect the 6-pin fan tach cables from the fans to the fan tach connectors on the fan board. 11 Follow the instructions in "Closing the server case" on page 30. 43
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without a heat sink could damage the processor. The system board supports dual AMD® Opteron™ 2000 series processors with 3.0 GHz Hyper Transport processors, you should first install the most current version of the BIOS. For instructions, see "Updating the BIOS" on page 56. Important You must have a
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www.gateway.com 6 Unlock the load lever (1) and lift it up, then open the load plate (2) to release the processor. 7 Lift the processor (3) out of the socket
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on the heatsink socket. 12 Follow the instructions in "Closing the server case" on page contain no user-serviceable parts. Only a qualified computer technician should service the power supplies. two power supplies fails, the other power supply supports the server while you replace the failed power
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www.gateway.com 4 Pull the power supply module straight out of the server with for the new power supply module. Replacing the power cage To replace the power cage: 1 Follow the instructions in "Preventing static electricity discharge" on page 28. Make sure that you turn off the server, then unplug
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, then unplug the power cord(s) and all other cables connected to the server. 2 Follow the instructions in "Opening the server case" on page 29. 3 Remove the power supply modules by following the instructions in "Replacing a power supply module" on page 46. 4 Remove the power board cover (1) by
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www.gateway.com Replacing the hot-swap backplane Caution The hot-swap backplane is the bezel (if necessary) and remove it by pulling it straight off the front of the server. 3 Follow the instructions in "Opening the server case" on page 29. 4 Remove all of the hot-swap drive carriers from the server
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page 28. Make sure that you turn off the server, then unplug the power cord(s) and all other cables connected to the server. 2 Follow the instructions in "Opening the server case" on page 29. 3 Press the release handle (1), then slide the ROMB battery pack for mezzanine RAID card (2) toward the back
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gateway.com Installing and removing an optional mezzanine board For information on installing and removing the optional mezzanine board, refer to the Mezzanine Board User Guide then follow the instructions in "Preventing static electricity discharge" on page 28. 5 Follow the instructions in "Opening
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retaining tabs to the closed position to hold the control panel in place in the chassis. 8 Connect the cables that you previously removed. 9 Follow the instructions in "Closing the server case" on page 30. 10 Replace the bezel by snapping it into place on the front of the server. Replacing the
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.gateway.com 3 Remove the system fans and fan cage by following the instructions in "Replacing system fans" on page 42. 4 Remove the PCI riser assembly by following the instructions in "Installing and removing PCI expansion cards" on page 39. 5 Remove the memory modules by following the instructions
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17 Replace the system fans and fan cage by following the instructions in "Replacing system fans" on page 42. 18 Follow the instructions in "Closing the server case" on page 30. 19 Restart the new system board, contact Gateway Customer Care. For more information, see "Getting Help" on page 8. 54
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CHAPTER 5 Using the BIOS Setup Utility • Opening the BIOS Setup utility • Updating the BIOS • Recovering the BIOS • Resetting the BIOS • Updating and recovering the BMC 55
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them later. You can record the settings on a printout of this guide's appendix for "BIOS Settings" on page 89. The BIOS Setup BIOS settings on your printout. 4 Download the BIOS update files from support.gateway.com. 5 Follow the instructions on the Web site or the readme.txt file in the downloaded
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gateway.com Recovering the BIOS If you encounter a problem while you are updating the BIOS, such as a power outage, the BIOS update may not be successful. If the system continues to try to boot from the new, corrupted BIOS, you can manually server. 2 Follow the instructions in "Opening the server
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buttons: 1 Print the appendix for "BIOS Settings" on page 89 in this guide. 2 Restart your server, then press F2 at any time after you see power cord(s) and all other cables connected to the server. 5 Follow the instructions in "Opening the server case" on page 29. Caution Moving the jumper while
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www.gateway.com 6 Remove the jumper across pins 1-2 of header J54-B, then place the jumper across pins 2-3. 7 Follow the instructions in "Closing power cord(s) and all other cables connected to the server. 2 Follow the instructions in "Opening the server case" on page 29. Caution Moving the jumper
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the BMC Updating the BMC firmware To update the BMC firmware: 1 Download the BMC firmware zip file from support.gateway.com. 2 Read the release notes for the firmware update. 3 Follow the instructions on the Web site or in the readme.txt file in the downloaded zip file to update the firmware
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a problem while you are updating the BMC, such as a power outage, the BMC update may not be successful. If this occurs, you may need to recover the old BMC. Important This method does not work if the keyboard is connected through the KVM switch. To manually recover the BMC: 1 Follow the instructions
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CHAPTER 5: Using the BIOS Setup Utility 62
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CHAPTER 6 Troubleshooting • Telephone support • Tutoring and training • Safety guidelines • Error messages • Troubleshooting 63
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CHAPTER 6: Troubleshooting Telephone support Before calling Gateway Customer Care If you have a technical problem with your server, follow these recommendations before contacting Gateway Customer Care: • Make sure that your server is connected correctly to a grounded AC outlet that is supplying
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Instead, Gateway recommends the following training resources. Resource Service description For more information Gateway Learning use learning libraries. www.gateway.com/training Safety guidelines Warning To avoid bodily injury, do not attempt to troubleshoot your server problem if: - The power
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CHAPTER 6: Troubleshooting Drive Not Ready The BIOS was unable to access the drive because it indicated it was not ready for data transfer. This is often reported
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www.gateway.com S.M.A.R.T. Capable but Command Failed The BIOS tried to send a S.M.A.R.T. message error while trying to initialize the DMA controller. This is a fatal error, often indication a problem with system hardware. Checking NVRAM..Update Failed BIOS could not write to the NVRAM block. This
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CHAPTER 6: Troubleshooting PCI I/O conflict A PCI adapter generated an I/O resource conflict when keyboard controller is initialized. Keyboard/Interface Error Keyboard Controller failure. This may indicate a problem with system hardware. System Halted The system has been halted. A reset or power
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, write down the exact message before calling Gateway Customer Care. For instructions, see "Telephone support" on page 64. • Restart your server Battery replacement Warning To avoid bodily injury, do not attempt to troubleshoot your server problem if: - The power cords or plugs are damaged - Liquid
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these codes to inform you of error conditions. Description Troubleshooting steps Memory refresh timer error Reseat the memory modules system board malfunction. To eliminate the possibility of an add in-card problem, remove all expansion cards. If the beep code occurs even when all serviced) 70
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www.gateway.com LED Name Function Location Color Hard drive tray Indicate drive On each hard drive Blue or red LEDs status and activity tray NIC status
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you are troubleshooting your system, these LEDs can help you determine where errors are taking place. If you are experiencing problems with your server board, then check the tables on the following pages to determine the problem. The location of Port 80 LEDs is shown in the following illustration:
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www.gateway.com In determining the can then take measures, such as reinserting the mouse, to solve the problem. All LEDs are cleared and restored to normal status after the server is OK and CMOS checksum is OK. Verify CMOS checksum manually by reading storage area. If the CMOS checksum is bad,
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74 CHAPTER 6: Troubleshooting Check point 2A 2C 2E 31 33 37 38 39 3A 3B 3C if needed/requested. Late POST initialization of chipset registers. Build ACPI tables (if ACPI is supported). Program the peripheral parameters. Enable/disable NMI as selected. Late POST initialization of system management
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www.gateway.com Check point A2 A4 A7 A8 A9 AA AB AC B1 00 Description Take care of runtime image preparation for different BIOS modules. Fill
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CHAPTER 6: Troubleshooting Check point D9 DA Description Store the Uncompressed pointer for future use in PMM. Copying Main BIOS into memory. Leaves all RAM below 1 MB Read-
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BIOS www.gateway.com DIM code checkpoints Device Initialization (function 1) - Initializes all static devices that include manual configured onboard peripherals, memory and I/O decode windows in PCI-PCI • Replace the CMOS battery. For instructions, see "Replacing the CMOS battery" on page 51. 77
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Troubleshooting paper clip wire into the optical drive's manual eject hole. The drive tray opens. • If this problem happens frequently while the server is turned push them in again to make sure the drives are seated correctly. For instructions, see "Removing and installing a hard drive" on page 33. •
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.gateway. Internet Service Provider (ISP) is set up correctly. Contact your ISP technical support for help. • Make sure that you do not have a problem with server and make sure that the memory modules are installed correctly. For instructions, see "Installing memory" on page 36. • A memory module
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, the server is turned on, but you may not be seeing an image on the monitor. For monitor troubleshooting, see "Monitor" on page 79. • If your server is plugged into a surge protector or UPS, so it recognizes the additional processor. For instructions, see your operating system's documentation. 80
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APPENDIX A Server Specifications • System specifications • System board specifications • Environmental specifications • Electronic specifications • Additional specifications 81
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One slimline drive bay for an optical drive USB diskette drive (optional) Hard drive bays Four SAS/SATA hot-swap hard drive bays Card sizes Supports one full-length, full-height and one low-profile PCI expansion card Power supply One 650 W hot-swap, power supply module (standard) Additional 650
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Storage ACPI www.gateway.com PCIe x8 Mezzanine board for SAS HBA and RAID support. ACPI 2.0b compliance Supports: ■ S0 ■ S1 ■ S5 Environmental specifications The following specifications identify maximum environmental conditions. At no time should the server run under conditions which violate
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APPENDIX A: Server Specifications Interrupts Important If you disable an IDE controller to free the interrupt for that controller, you must physically unplug the IDE cable from the system board. Simply disabling the drive by configuring the BIOS option does not make the interrupt available. The
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www.gateway.com Pin Signal Name 8 Power good 9 Stand by +5 V 10 +12 V 11 +12 V 12 +3.3 V 13 +3.3 V 14 -12 V 15 Ground 16 DC_ON (soft on/off) 17 Ground
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APPENDIX A: Server Specifications Pin Signal Name 3 Blue 4 No connection 5 GND 6 GND 7 +5 V 8 GND 9 +5 V 10 GND 11 No connection 12 SDA 13 HSYNC (horizontal sync) 14 VSYNC (vertical sync) 15 SCL Serial port connector Pin Signal Name 1 DCD 2 RXDATA 3 TXDATA 4 DTR
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Additional specifications For more information about your server, such as memory size, hard drive size, and processor type, visit Gateway's eSupport page at support.gateway.com. The eSupport page also has links to additional Gateway documentation and detailed specifications for your own server. 87
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APPENDIX A: Server Specifications 88
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APPENDIXB BIOS Settings 89
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APPENDIX B: BIOS Settings If you ever need to restore your BIOS settings, such as after a system board change, a record of the settings will make the process much easier. You can print this appendix, then record your custom BIOS settings on the printout. Only settings which can be changed are
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BIOS menu www.gateway.com BIOS submenu IDE Configuration Setting Memory Performance Mode Total Memory Capacity Memory Redundancy DIMM 1 DIMM 2 DIMM 3 DIMM 4 DIMM 5 DIMM 6 DIMM 7 DIMM 8 DIMM 9 DIMM10 DIMM11
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92 BIOS menu APPENDIX B: BIOS Settings BIOS submenu Super I/O Configuration Setting Value Primary IDE Slave (auto-detected) Selects IDE Configuration sub-menu. Serial-ATA 0 Primary Channel (auto-detected) Selects IDE Configuration sub-menu. Serial-ATA 0 Secondary Channel (auto-detected)
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menu Boot www.gateway.com BIOS submenu IPMI 2.0 Configuration Remote Access Configuration USB Configuration PCI Configuration Setting PS/2 Mouse (Nothing shown) (Nothing shown) Value Present USB Devices Enabled (List of USB devices detected by BIOS) Legacy USB Support Disabled Enabled Auto
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94 BIOS menu Security APPENDIX B: BIOS Settings BIOS submenu Boot Settings Configuration Setting Quick Boot Quiet Boot Wait For 'F1 If Error Hit 'F2' Message Delay Boot Device Priority 1st Boot Device nth Boot Device Hard Disk Drives 1st Drive nth Drive Removable Drive 1st Drive nth
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BIOS menu Server www.gateway.com BIOS submenu Setting Value User Access Level No Access View and IRQ) Serial Port Mode Flow Control Redirection After BIOS POST Terminal Type VT-UTF8 Combo Key Support Status of BMC BMC Firmware Revision View BMC Event Log Clear BMC System Event Log Disable PEF
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96 APPENDIX B: BIOS Settings BIOS menu Exit BIOS submenu Setting Restore on AC Power Loss Wake on RING function Value Power Off Power On Last State Disabled Enabled Save Changes and Exit (F10) Discard Changes and Exit Discard Changes Load Optimal Defaults Load Custom Defaults Save Custom
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www.gateway.com BIOS submenu BIOS 2nd level submenu Setting Value Size LBA Mode Block Device LBA mode Device block mode Device PIO mode Device Async DMA mode Device Ultra DMA mode Device S.M.A.R.T. support Not Installed Auto CD/DVD ARMD Disabled Auto Disabled Auto Auto 0 1 2 3 4 Auto SWDMA 0-2
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APPENDIX B: BIOS Settings BIOS submenu USB Configuration BIOS 2nd level submenu USB Mass Storage Device Configuration Setting USB Mass Storage Reset Delay Device #1 Emulation Type Device #n Emulation Type Value 10 Sec 20 Sec 30 Sec 40 Sec Only displayed if a device is detected. Includes a
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APPENDIXC Legal Information 99
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instructions, by Gateway could . See installation instructions for details. service may be required. The telephone company may request that you disconnect the equipment until the problem service. This equipment cannot be used on telephone company-provided coin service. Connection to party line service
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all the devices does not exceed 5. Laser safety statement All Gateway systems equipped with CD and DVD drives comply with the appropriate servicing, contact an authorized service location. Warning Use of controls or adjustments or performance of procedures other than those specified in this manual
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Gateway to see if this program is available in your area. ■If you need further assistance in recycling, reusing, or trading in your "end of life" product, you may contact us at the Customer Care number listed in your product's user guide writing from Gateway. The information in this manual has been
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APPENDIXD Safety Information 103
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follow these instructions to help guard against personal injury and damage to your Gateway system. Your Gateway system is must disconnect both power cords. ■ Unplug the system from the wall outlet and refer servicing to qualified personnel if: ■ The power cord or plug is damaged. ■ Liquid has
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code checkpoints 77 POST code checkpoints 73 DIM code checkpoints 77 DIMM see memory diskette drive connector 4 location 2 display troubleshooting 79 documentation Gateway Web site 8 Server Companion DVD 23 drive bays location 2 drivers installing 23 drives configuring 31 diskette 2 hard drive 2, 33
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8 Gateway Systems Manager 21 H hard drive indicator 2 installing 33 LED indicator 2 location 2 removing 33 troubleshooting 78 heat sink installing 44 help telephone support 64 main connector 4 protecting from surges 10 reset button 2 source problems 10 static electricity 28 surge protectors 10 106
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system recovery recording BIOS configuration 21 T tape drive cleaning 21 location 2 technical support Customer Care 64 resources 64 tips before contacting 64 telephone support 8, 64 training CD 65 Gateway Learning Libraries 65 troubleshooting add-in card 78 battery 69 beep codes 69 BIOS 77 card 78
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master boot record 79 memory 79 monitor 79 optical drive 78 power 80 power source problems 10 processor 80 safety guidelines 65 technical support 64 telephone support 64 video 79 turning off server 16 turning on server 15 U uninterruptible power supply (UPS) 11 updating the BIOS 56 UPS 11 USB ports
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A MAN E-9422R USR GDE R2 06/07

Section	Page
Checking Out Your Gateway Server	7
Front	8
Control panel	8
Back	8
Interior	9
System board	10
Connectors	10
Hot-swap backplanes	12
SAS/SATA backplane	12
LED information	13
Getting Help	14
Server Companion DVD	14
Gateway Web site	14
Telephone support	14
Setting Up Your Server	15
Setting up the hardware	16
Protecting from power source problems	16
Mounting your server into a cabinet	17
Installing the bezel	20
Removing the server from a cabinet	21
Starting your server	21
Understanding the power-on self-test	22
Turning off your server	22
Setting up the operating system	23
Initial hardware settings	23
Maintaining Your Server	25
Caring for your server	26
Cleaning your server	26
Cleaning tips	26
Cleaning the keyboard	26
Cleaning the screen	27
Cleaning the tape drive	27
Preparing for system recovery	27
Recording the BIOS configuration	27
System administration	27
Gateway Systems Manager	27
Server security	28
Locking the server	28
Using BIOS security passwords	28
Identifying your server	28
Updating the baseboard management controller firmware	29
Using your Server Companion DVD	29
Server Companion DVD contents	29
Viewing documents	29
Installing drivers and programs	30
Booting from the Server Companion DVD	31
Installing Components	33
Preparing to install components	34
Selecting a place to work	34
Gathering the tools you need	34
Getting Help	34
Preventing static electricity discharge	34
Opening the server case	35
Closing the server case	36
Installing and removing drives	37
Removing and installing an optical drive	38
Removing and installing a hard drive	39
Installing an optional diskette drive	41
Filling empty drive bays	42
Installing memory	42
Installing and removing PCI expansion cards	45
Removing and installing the PCI riser assembly, a riser or PCI card	45
Replacing system fans	48
Replacing or adding a processor	50
Replacing a power supply module	52
Replacing the power cage	53
Replacing the power distribution board	54
Replacing the hot-swap backplane	55
Replacing the ROMB battery pack for mezzanine RAID card	56
Installing and removing an optional mezzanine board	57
Replacing the CMOS battery	57
Replacing the control panel	58
Replacing the system board	58
Using the BIOS Setup Utility	61
Opening the BIOS Setup utility	62
Updating the BIOS	62
Recovering the BIOS	63
Resetting the BIOS	64
Resetting BIOS passwords	65
Updating and recovering the BMC	66
Updating the BMC firmware	66
Recovering the BMC	67
Troubleshooting	69
Telephone support	70
Before calling Gateway Customer Care	70
Telephone support	70
Telephone numbers	70
Tutoring and training	71
Safety guidelines	71
Error messages	71
Memory messages	71
Boot messages	71
Storage Device messages	72
System configuration messages	73
CMOS messages	74
Miscellaneous messages	74
Troubleshooting	75
First steps	75
Battery replacement	75
Beep codes	75
LED information	76
Diagnostic LEDs	78
POST code checkpoints	79
Bootblock initialization code checkpoints	81
Bootblock recovery code checkpoints	82
DIM code checkpoints	83
ACPI runtime checkpoints	83
BIOS	83
Optical drive	84
Expansion cards	84
Hard drive	84
Internet	85
Keyboard	85
Memory	85
Monitor	85
Power	86
Processor	86
Server Specifications	87
System specifications	88
System board specifications	88
Environmental specifications	89
Electronic specifications	89
Memory map	89
Interrupts	90
Connector pinouts	90
Main power connector (J8)	90
Processor power connector (J6)	91
VGA connector	91
Serial port connector	92
Keyboard and Mouse connectors	92
External USB connectors	93
I2C (SMBus) connector	93
Additional specifications	93
BIOS Settings	95
Legal Information	105
Safety Information	109
Numerics	111
A	111
B	111
C	111
D	111
E	111
F	111
G	112
H	112
I	112
J	112
K	112
L	112
M	112
N	112
O	112
P	112
R	113
S	113
T	113
U	114
V	114

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