Gateway E-9520T User Guide - Page 89

Optical drive, Expansion cards, Hard drive, The hard drive cannot be accessed

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www.gateway.com Optical drive Expansion cards Hard drive Troubleshooting Your server does not recognize an optical drive ■ Restart your server, then open the BIOS Setup utility by pressing and holding F2 while your server restarts. Make sure that the IDE controllers are enabled. For more information, see "Using the BIOS Setup Utility" on page 59. ■ Reinstall the device driver. For instructions, see Using Your Server Companion DVD. ■ Make sure that the drive is configured correctly by following the instructions in the drive's documentation. ■ Turn off your server, then remove the drive and push it in again to make sure the drive is seated correctly. For instructions, see "Removing and installing an optical drive" on page 31. Your optical drive tray does not open ■ Press a straightened paper clip wire into the optical drive's manual eject hole. The drive tray opens. ■ If this problem happens frequently while the server is turned on, the drive may be defective. Your server does not recognize an expansion card ■ Restart your server. ■ Make sure that you have installed the necessary software or driver. For instructions, see the card's documentation. ■ Reseat the expansion card and riser card. For instructions, see "Installing and removing PCI expansion cards" on page 41. ■ If another slot of the correct size is available, install the card in a different slot. ■ Confirm that the PCI slot option ROM is not disabled in the BIOS setup utility. The hard drive cannot be accessed, or you receive a "General failure reading drive C" error message ■ If a diskette is in the diskette drive, eject it and restart your server by pressing the reset button. ■ Restart your server by pressing the reset button. ■ Turn off your server, then remove all hard drives and push them in again to make sure the drives are seated correctly. For instructions, see "Removing and installing a hard drive" on page 33. ■ If your server has been subjected to static electricity or physical shock, you may need to reinstall the operating system. 83

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Troubleshooting
www.gateway.com
83
Optical drive
Your server does not recognize an optical drive
■
Restart your server, then open the BIOS Setup utility by pressing and
holding
F2
while your server restarts. Make sure that the IDE controllers
are enabled. For more information, see
“Using the BIOS Setup Utility” on
page 59
.
■
Reinstall the device driver. For instructions, see
Using Your Server
Companion DVD
.
■
Make sure that the drive is configured correctly by following the
instructions in the drive’s documentation.
■
Turn off your server, then remove the drive and push it in again to make
sure the drive is seated correctly. For instructions, see
“Removing and
installing an optical drive” on page 31
.
Your optical drive tray does not open
■
Press a straightened paper clip wire into the optical drive’s manual eject
hole. The drive tray opens.
■
If this problem happens frequently while the server is turned on, the drive
may be defective.
Expansion cards
Your server does not recognize an expansion card
■
Restart your server.
■
Make sure that you have installed the necessary software or driver. For
instructions, see the card’s documentation.
■
Reseat the expansion card and riser card. For instructions, see
“Installing
and removing PCI expansion cards” on page 41
.
■
If another slot of the correct size is available, install the card in a different
slot.
■
Confirm that the PCI slot option ROM is not disabled in the BIOS setup
utility.
Hard drive
The hard drive cannot be accessed, or you receive a “General failure
reading drive C” error message
■
If a diskette is in the diskette drive, eject it and restart your server by
pressing the reset button.
■
Restart your server by pressing the reset button.
■
Turn off your server, then remove all hard drives and push them in again
to make sure the drives are seated correctly. For instructions, see
“Removing and installing a hard drive” on page 33
.
■
If your server has been subjected to static electricity or physical shock, you
may need to reinstall the operating system.