Gateway GM5664 8512418 - Gateway Reference Guide
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- Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 1
REFERENCEGUIDE ® - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 2
- Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 3
This Reference 1 About this guide 2 Accessing the online User Guide 2 Gateway contact information 3 Microsoft Certificate of Authenticity 3 Chapter 2: Checking Out Your Computer . . . . . 5 Front 6 Back 8 Chapter 3: Setting Up and Getting Started . . 11 Working safely and comfortably 12 - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 4
an optical disc drive 43 Replacing the memory card reader 45 Adding or replacing a hard drive 46 Replacing the heat sink and processor 49 Adding or replacing an expansion card 51 Replacing the system battery 52 Replacing the system board 54 Chapter 5: Maintaining Your Computer . . . . . 57 - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 5
hard drive 65 Backing up files 66 Scheduling maintenance tasks 67 Moving from your old computer 68 Transferring files and settings automatically 68 Transferring files and settings manually 69 Chapter 6: Troubleshooting 71 Safety guidelines 72 First steps 72 Troubleshooting 73 Add-in cards - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 6
system 93 Recovering pre-installed software and drivers 94 Using Microsoft System Restore 99 Recovering your system to its factory condition . . . . . 102 Recovering your system using the Windows DVD . . . . 103 Telephone support 104 Before calling Gateway Customer Care 104 Telephone numbers - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 7
CHAPTER1 About This Reference • About this guide • Accessing the online User Guide • Gateway contact information • Microsoft Certificate of Authenticity • For more information 1 - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 8
CHAPTER 1: About This Reference About this guide This guide includes information and maintenance instructions that are specific to your model of Gateway computer. Some illustrations in this guide may look different than your computer because hardware options and port locations may vary. For all - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 9
information The label on the top of your computer contains information that identifies your computer model and serial number. Gateway Customer Care will need this information if you call for assistance. Serial number Technical Support telephone number Microsoft Certificate of Authenticity The - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 10
CHAPTER 1: About This Reference 4 - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 11
CHAPTER2 Checking Out Your Computer • Front • Back 5 - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 12
Front CHAPTER 2: Checking Out Your Computer Memory card reader DVD/CD drive IEEE 1394/ FireWire™ port Diskette or removable hard drive (optional) Headphone jack Microphone jack Power button/ power indicator USB ports DVD/CD drive (optional) Video jack (optional) Audio left jack (optional) Audio - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 13
(such as a digital camcorder) into these 6-pin IEEE 1394 ports. Diskette or removable hard drive (optional) Headphone jack Microphone jack Power button/power indicator USB ports Video, Audio left, and Audio right jacks (optional) Use this drive to read from and write to 3.5" diskettes, or use this - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 14
jack USB ports S/PDIF jack (optional) Mic jack Case cover thumbscrew PS/2 mouse port Monitor (VGA) port IEEE 1394 port Ethernet (network) jack Center/subwoofer jack Surround L/R speaker jack Audio in/side speaker jack Case cover thumbscrew Video card (optional) Audio card (optional) TV tuner card - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 15
gateway.com Component Icon USB ports S/PDIF output jack (optional) Microphone jack (pink plug) Headphone/analog speakers jack (green plug) -ORFront speakers jack Wireless network antenna (optional) and connectors Case cover thumbscrew PS/2 mouse port Monitor (VGA) port IEEE 1394 port Guide. Plug - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 16
CHAPTER 2: Checking Out Your Computer Component Icon Rear speaker jack (black plug) Audio input (Line in) jack (blue plug) -ORSide speaker jack Video card (optional) Audio card (optional) TV tuner card Modem jack (optional, not shown) Telephone jack (optional, not shown) Description Plug your - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 17
• Connecting a dial-up modem • Starting your computer • Turning off your computer • Restarting (rebooting) your computer • Using the keyboard • Using the mouse • Using optical drives • Using the memory card reader • Using the diskette drive • Adjusting the volume • Configuring the audio jacks - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 18
CHAPTER 3: Setting Up and Getting Started Working safely and comfortably Before using your computer, follow these general guidelines for setting up a safe and comfortable work area and avoiding discomfort and strain: • Keep hands and arms parallel to the floor. • Adjust the screen so it is - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 19
by installing shades or curtains on windows, and by installing a glare screen filter. • Use soft, indirect lighting in your work area. Do not use your computer in a dark room. • Set back of the chair so it supports the lower curve of your spine. You can use a pillow or cushion to provide extra - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 20
them from reaching your computer. An uninterruptible power supply (UPS) supplies battery power to your computer during a power failure. Although you cannot run your computer for an extended period of time with a UPS, a UPS lets you run your computer long enough to save your work and shut down your - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 21
to 230. The power supply, a component built into your computer, provides power to the system board, add-in cards, and peripheral devices. The power supply's voltage selection for your location is typically set at the factory, but you can change it to match the electrical service available in your - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 22
does not turn on, check the power cable connections. Important Your computer has a built-in, variable-speed fan. In addition, your computer uses a powerful processor which produces heat and has its own cooling fan. Both the system fan and processor fan can run at different speeds at times to ensure - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 23
Start). From that menu, you can run programs and search for files. For more information on using your computer's menus, see "Using Windows" and "Customizing Windows" in your online User Guide. Waking up your computer Tip For more information about changing the power button mode, see the "Customizing - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 24
arrow next to the lock icon, then click Shut Down. The computer turns off. 2 To completely disconnect all power (such as for servicing internal components), also disconnect the power cord. Restarting (rebooting) your computer If your computer does not respond to keyboard or mouse input, you may need - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 25
www.gateway.com Using the keyboard Premium multimedia keyboard features The keyboard has Feature Editing buttons Function keys Internet buttons Audio playback buttons Navigation keys Indicators Windows keys Application key Directional keys Numeric keypad Icon Description Press these buttons to - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 26
These keys can also be used in combination with other keys to open utilities like F (Find/Search), R (Run), and E (Computer). Press this key to access shortcut menus and help assistants in Windows. Directional keys Numeric keypad Press these keys to move the cursor up, down, right, or left. Press - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 27
www.gateway.com Feature Icon Sleep button Function keys Application buttons Audio playback buttons Indicators Windows keys Application key Editing buttons Navigation keys Numeric keypad Description Press this button to activate your computer's Sleep (power-saving) mode. Press these keys to - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 28
Up and Getting Started Using the mouse Scroll wheel Right button Left button The mouse is a device that controls the pointer movement on the computer display. This illustration shows the standard mouse. As you move the mouse, the pointer (arrow) on the display moves in the same direction. You - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 29
gateway.com You can use the scroll wheel on the mouse to move through a document. This feature is not available in all programs. To... Do this... Move the pointer on the computer to the appropriate part of the computer display. Release the Guide. For instructions on how to clean the mouse, see - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 30
components: Flip-down door Activity indicator Eject button Loading an optical disc To insert an optical disc: 1 Press the eject button on the optical disc drive. Important When you place a single-sided disc in the tray, make sure that the label side is facing up. If the disc has two playable - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 31
gateway.com Identifying optical drive types Your computer may contain one of the following drive types. Press the drive's eject button, then Look on the front of the drive's disc tray for one or more of the following logos: If your optical drive has Your drive type Use your drive video and - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 32
DVDs and HD-DVDs, accessing data, and recording video and data to CDs, DVD-RAM, DVD-R, DVD-RW, and HD-DVD discs. Playing discs Playing a CD Important Some music CDs have copy protection software. You may not be able to play these CDs on your computer. A standard compact disc (CD) can hold an - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 33
www.gateway.com Playing a DVD A Digital Versatile Disc (DVD) is computer to copy tracks from a music CD to your hard drive, copy or create data discs, create music CDs, create video DVDs, and more. For more information about creating CDs and DVDs, see your online User Guide. Creating audio and video - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 34
, MP3 player, or cellular telephone. (Your computer's memory card reader may look different.) Activity indicator Memory card reader slots Memory card types The memory card reader supports several memory card types. To determine which types are supported by your card reader and the slots to use for - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 35
.gateway.com 2 To access a file on the memory card, click (Start), then click Computer. Double-click the drive letter (for example, the E: drive), then double-click the file name. To remove a memory card: • Wait for the memory card reader access indicator to stop blinking, then pull the memory card - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 36
and Getting Started Adjusting the volume You can adjust volume using your speakers' controls or the Windows volume controls. You can also adjust the volume of specific sound devices in your computer. To adjust the overall volume using hardware controls: • If you are using external speakers, turn the - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 37
gateway.com 4 To adjust device volume levels, click Mixer. The Volume Mixer dialog box opens, where you can click and drag sliders for individual devices. Tip Adjust the Windows the window to close it. Help For more information about adjusting the volume, click Start, then click Help and Support. - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 38
device(s) to the computer audio jack(s). 2 Click (Start), then click Control Panel. The Control Panel window opens. 3 Click instructions. Your computer has one or more of the following ports: IEEE 1394 (also known as Firewire®), Universal Serial Bus (USB), serial, and parallel. You use these ports - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 39
1394 and USB ports support plug-and-play and hot-swapping, which means that your computer will usually recognize such a device whenever you plug it into the appropriate port. When you use an IEEE 1394 or USB device for the first time, your computer will prompt you to install any software the device - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 40
CHAPTER 3: Setting Up and Getting Started 34 - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 41
CHAPTER4 Upgrading Your Computer • Preventing static electricity discharge • Opening the case • Closing the case • Replacing the color panel • Installing memory • Adding or replacing an optical disc drive • Replacing the memory card reader • Adding or replacing a hard drive • Replacing the heat sink - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 42
voltages and moving parts, turn off your computer and unplug the power cord and modem and network cables before opening the case. To prevent risk of electric shock, do not insert any object into the vent holes of the power supply. The components inside your computer are extremely sensitive - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 43
www.gateway.com Opening the case Your computer case provides easy access to internal components. Removing the side panel Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your computer, then unplug the power cord and modem cable before opening the case. To remove - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 44
CHAPTER 4: Upgrading Your Computer Removing the front bezel To remove the front bezel: 1 Remove the side panel by following the instructions in "Removing the side panel" on page 35. 2 Press the three bezel retention tabs, then swing the left side of the bezel away from the computer and remove it. - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 45
www.gateway.com Closing the case Replacing the front bezel To replace the front bezel: 1 Slide the tabs on the right side of the bezel into the slots on the right side of the computer. Tabs 2 Swing the left side of the bezel in to insert the release tabs on the left side - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 46
and power cord. Replacing the color panel To replace the color panel on the front bezel: Tip If you have difficulty removing the color panel, it may be easier to remove the front bezel first. (This procedure shows the bezel removed.) To remove the front bezel, follow the instructions in "Removing - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 47
www.gateway.com 2 Press firmly on the lower left and lower right parts of the color panel to release the panel from the front bezel. You should press the two points against the computer until you hear or feel a click, which is the sound of the panel's internal locking tabs unlocking. Press Press - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 48
CHAPTER 4: Upgrading Your Computer 4 Slide the tabs of the new color panel up into the slots on the front bezel. 5 Press firmly on the lower left and lower right parts of the color panel to engage the panel's internal locking tabs. You should press the two points against the computer until you hear - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 49
www.gateway.com Installing memory When you upgrade the computer memory, make sure that you install the correct type of memory module for your computer. Your computer uses DIMM memory. To install or replace DIMM memory: 1 Remove the side panel by following the instructions in "Removing the side panel - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 50
a click. 6 Replace the side panel by following the instructions in "Replacing the side panel" on page 37. 7 Return your computer to its upright position. 8 Reconnect the cables and the power cord. 9 Turn on your computer. Windows starts and the Windows desktop appears. 10 Click (Start), right-click - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 51
www.gateway.com Adding or replacing an optical disc drive Tools You need a Phillips screwdriver to add or replace a CD or DVD drive. To add replace an optical drive: 1 Remove the side panel by following the instructions in "Removing the side panel" on page 35. 2 Remove the front bezel by following - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 52
of the drive bay. 8 Slide the new drive into the drive bay, line up the screw holes on the drive bay with the screw holes on the drive, then replace the two drive retention screws. 9 Reconnect the drive cables using your notes from Step 4, or according to the manufacturer's instructions. 10 Replace - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 53
www.gateway.com Replacing the memory card reader Tools You need a Phillips screwdriver to replace the memory card reader. To replace the memory card reader: 1 Remove the side panel by following the instructions in "Removing the side panel" on page 35. 2 Remove the front bezel by following the - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 54
screws you removed previously. 7 Plug the cable into the card reader. 8 Place the top bezel on top of the computer, then slide bezel toward the back of the computer until it clicks into place. 9 Reinstall the bezel by following the instructions in "Replacing the front bezel" on page 37. 10 Reinstall - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 55
www.gateway.com Adding or replacing a hard drive To add or replace a hard drive: Tools You need a Phillips screwdriver to add or replace a hard drive. 1 Remove the side panel by following the instructions in "Removing the side panel" on page 35. 2 Disconnect and label all hard drive cables, noting - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 56
CHAPTER 4: Upgrading Your Computer 4 Loosen the captive thumbscrew that secures the hard drive cage to the computer. (This screw cannot be removed.) 5 Remove the hard drive cage from the computer. 6 If you are replacing a drive, remove the screws that secure the hard drive to the hard drive cage, - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 57
12 Replace the side panel by following the instructions in "Replacing the side panel" on page 37. 13 Reconnect all external cables and the power cord. 14 Turn on your computer. 15 If you are using the new hard drive as your primary drive, install Windows using the operating system DVD that came - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 58
CHAPTER 4: Upgrading Your Computer 4 Loosen the four captive screws that secure the heat sink and fan assembly to the the processor release lever down, lift it completely up, then lift the processor retention bracket. 6 Remove the processor from the system board. 7 Install the new processor onto - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 59
www.gateway.com 8 fan assembly on the processor, then tighten the screws that secure it to the system board. 10 Connect the heat sink fan cable to the system board. 11 Replace the side panel by following the instructions in "Replacing the side panel" on page 37. Adding or replacing an expansion card - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 60
same or equivalent type recommended by the manufacturer. Dispose of used batteries following the manufacturer's instructions. If the computer clock does not keep time or the settings in the BIOS Setup utility are not saved when you turn off your computer, replace the system battery. Use a battery of - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 61
www.gateway.com To replace the battery: 1 Restart your computer. 2 During the restart, press and hold the F1 key. The main menu of the BIOS Setup utility opens. 3 Write down all values in the menus and submenus, then exit from the utility. Caution Any custom BIOS settings you have made will be lost - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 62
by following the instructions in "Replacing the side panel" on page 37. 11 Reconnect all external cables and the power cord. 12 Turn on your computer. 13 While your computer starts, press and hold the F1 key. The main menu of the BIOS Setup utility opens. 14 In the BIOS Setup utility, restore any - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 63
screws to secure the power supply to the case. 11 Connect all power and data cables using your notes from Step 4. 12 Reinstall any memory modules you removed previously. 13 Reinstall any expansion cards you removed previously. 14 Replace the side panel by following the instructions in "Replacing the - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 64
CHAPTER 4: Upgrading Your Computer 56 - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 65
CHAPTER5 Maintaining Your Computer • Setting up a maintenance schedule • Caring for your computer • Cleaning your computer • Updating Windows • Using BigFix • Managing hard drive space • Scheduling maintenance tasks • Moving from your old computer 57 - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 66
. Maintenance task Weekly Monthly When needed Check for viruses X X X Run Windows Update X X Manage hard drive space X Clean up hard drives X X Scan hard drive for errors X X Defragment hard drive X X Back up files X X X Clean computer case and X peripheral devices 58 - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 67
away from magnetic fields. Magnetic fields can erase data on hard drives. • Never turn off your computer when the drive indicator is on because data on the hard drive could be lost or corrupted. • Avoid subjecting your computer to extreme temperature changes. The case can become brittle and easy - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 68
swabs • An optical disc drive cleaning kit Cleaning the exterior Warning When you shut down your computer, the power turns off, but some computer and other parts of your system. Do not use household abrasive or solvent cleaners because they can damage the finish on components. • Your computer - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 69
www.gateway.com 2 If you spill liquid on the keyboard, turn off your computer and turn the keyboard upside down. Let the liquid drain, then let the keyboard dry before trying to use it again. If the keyboard does not work after it dries, you may need to replace it. Cleaning the monitor Caution - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 70
and keep it running smoothly. Windows Update scans your computer and provides you with a tailored selection of updates that apply only to the software and hardware on your computer. For information on running Windows Update, see "Windows Update" in your online User Guide. Windows Update can also be - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 71
taskbar icon. To fix the problem, click on that icon to open BigFix. To start BigFix: 1 Click (Start), All Programs, Accessories, System Tools, then click BigFix. 2 To learn more about BigFix, click Help, then click Tutorial. Managing hard drive space Windows provides several utilities you can use - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 72
Your Computer Checking hard drive space To check hard drive space: Shortcut Start Ö Computer Ö right-click drive Ö Properties 1 Click (Start) then click Computer. The Computer window opens. 2 Right-click the drive that you want to check for available file space, then click Properties. Drive space - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 73
www.gateway.com Deleting unnecessary files Delete unnecessary files, such as temporary files and files in the Recycle Bin, to free hard drive space. To delete unnecessary files: Shortcut Start Ö Computer Ö right-click drive Ö Properties Ö Disk Cleanup 1 Click (Start), All Programs, Accessories, - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 74
to run Error-checking once a week. If you use your computer less frequently, once a month may be adequate. Also use Error-checking if you encounter hard drive problems. To check the hard drive for errors: 1 Click (Start) then click Computer. The Computer window opens. 2 Right-click the drive that - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 75
press ENTER. Defragmenting the hard drive When working with files, sometimes Windows divides the file information into pieces and stores them in different places on the hard drive. This is called fragmentation, and it is normal. In order for your computer to use a file, Windows must search for the - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 76
disc drive, to do a complete hard drive backup. If you do not have a high-capacity backup device and you want to purchase one, you can visit the Accessories Store at www.gateway.com. To back up files: 1 Click (Start) then click Computer. The Computer window opens. 2 Right-click the drive that - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 77
Start, then click Help and Support. Type backup in the Search Help box, then press ENTER. Scheduling maintenance tasks Task Scheduler lets you schedule maintenance tasks such as running Disk Defragmenter and checking your drives for errors. Important Your computer must be on during scheduled tasks - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 78
uses Windows XP or Windows Vista. While using Windows Easy Transfer, you will not be able to run other tasks on the computers. Important If your old computer does not use Windows XP or Windows Vista, you must manually move your data by using a writeable disc, flash drive, or external hard drive. To - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 79
In Windows XP, click Start, then click My Documents. The My Documents window opens and displays many of your saved personal data files. Go to Step 4. - OR In Windows 98, Windows Me, or Windows 2000, double-click the My Computer icon on the desktop. Go to the next step. 2 Double-click the C:\ drive - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 80
CHAPTER 5: Maintaining Your Computer Finding other files Use Windows Find or Search to locate other personal data files. For more information, see "Using Windows" in your online User Guide. You can often identify different data file types by looking at the file's extension (the part of the file - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 81
CHAPTER6 Troubleshooting • Safety guidelines • First steps • Troubleshooting • Recovering your system • Telephone support 71 - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 82
to your computer and an AC power outlet and that the power outlet is supplying power. • If you use a power strip or surge protector, make sure that it is turned on. • If a peripheral device does not work, make sure that all connections are secure. • Make sure that your hard drive is not full - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 83
temporary memory problems. Shut down and restart your computer. • Some music CDs have copy protection software. You may not be able to play these CDs on your computer. • Clean the disc. For more information, see "Cleaning optical discs" on page 61. • Restart your computer, then enter the BIOS Setup - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 84
CHAPTER 6: Troubleshooting An audio CD does not produce sound • Make sure that the disc label is facing up, then try again. • Some music CDs have copy protection software. You may not be able to play these CDs on your computer. • Make sure that the volume controls are turned up. For more information - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 85
www.gateway.com Diskette drive The diskette drive is not recognized • Shut down and restart your computer. You cannot save a file to and cannot be read by the diskette drive. • Run Error-checking on the diskette. For more information, see "Checking the hard drive for errors" on page 64. If errors - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 86
and turned on. If the display is turned on, the power LED should be lit. • Make sure that the video cable is connected to the video port on your computer. • Connect an external display that you know works to your computer. • Reinstall the device driver. The color is not uniform • Make sure that the - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 87
your network and the second N should be different for all computers on your network. The computer does not recognize an Ethernet expansion card • Shut down and restart your computer. • Make sure that you have installed the required software. For more information, see the documentation that came with - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 88
Ethernet components will result in your network running at the slowest component speed. Expansion cards The computer does not recognize an expansion card • Shut down and restart your computer. • Make sure that you have installed the required software. For more information, see the documentation that - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 89
• This may be the result of a defective area on the hard drive. To fix hard drive problems, run the error checking program. For instructions on fixing hard drive problems, see "Checking the hard drive for errors" on page 64. The hard drive cannot be accessed, or you see a "General failure reading - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 90
with your Internet service provider (ISP) is set up correctly. Contact your ISP technical support for help. • Make sure that you do not have a problem with your modem. For more information, "Modem (dial-up)" on page 85. Help For more information about troubleshooting Internet connections, click - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 91
multiple downloads, and having multiple programs open on your computer service provider (ISP) is set up correctly. Contact your ISP for technical support. Keyboard The keyboard does not work • Make sure that the keyboard cable is plugged in correctly. For more information, see your computer's setup - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 92
section only covers problems relating to Media Center mode. Media Center mode is available only on Windows Vista Home Premium and Ultimate versions. To view Media Center troubleshooting information that is not covered in this section, go to the Gateway support Web Site at www.gateway.com. Help For - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 93
TV images. The display quality for the computer functions, however, is not as good as VGA output. S-Video display output is not optimized for computer video display. • Quality of video cables-Poor quality or the incorrect type of video cables can cause problems and affect the video quality. Gateway - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 94
to configure your computer to output to a TV • Your computer detects whether you are using a VGA or an S-Video display device and automatically changes the display settings for the type of display device you are using. For more information, see the Gateway support Web site at www.gateway.com. You - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 95
computer running Media Center or on any computer that has a DVD player and DVD decoder software (such as WinDVD). The non-Media Center computer must also have at least Windows XP with Service Pack (SP) 1 or 2, Windows Media Player 9 or later, and the Windows patch Q810243 Update. You get a "Download - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 96
or DSL) My computer cannot connect to the Internet. • Make sure that your modem is connected to the network jack. Tip For the location of your network jack, see your setup poster or "Back" on page 8. • See the documentation that came with your modem for additional troubleshooting information. Modem - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 97
in the telephone wall jack are secure. You can also call your telephone service and have the telephone line checked for noise or low line levels. • support. • See if the modem works with a different communications program. The problem may be with just one program. • Review the troubleshooting - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 98
only supports a maximum send and receive rate of 14,400 bps. The modem is not recognized by your computer • Make sure that the line connected to the modem is working and plugged into the appropriate port on your computer. To make sure that the connections have been made correctly, see your setup - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 99
port already open or the modem has failed to respond, the modem did not pass diagnostics. Help For more information about modem troubleshooting, click Start, then click Help and Support. Type the phrase modem troubleshooting Control Panel. The Control Panel window opens. 2 Click Hardware and Sound - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 100
6: Troubleshooting Mouse The mouse does not work • Make sure that the mouse cable is plugged in correctly. • Shut down and restart your computer. • Remove all extension cables and switch boxes. • Try a mouse you know is working to make sure that the mouse port works. The mouse works erratically - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 101
Make sure that the power cord is connected to an AC power source and to your computer, and that your computer is turned on. • If your computer is plugged into a surge protector, make sure that the surge protector is connected securely to a power outlet, turned on, and working correctly. To test the - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 102
click Set as Default Printer. • Reinstall the printer driver. See the guide that came with your printer for instructions on installing the printer driver. You see a "Printer queue is full" error message • Make sure that the printer is not set to work offline. To make sure that the printer is not - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 103
your system You can solve most computer problems by following the information in "Troubleshooting" on page 73 or in the technical support pages at www.gateway.com. Problem solving may also involve re-installing some or all of the computer's software (also called recovering or restoring your - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 104
upgrade or exchange your hard drive or if your hard drive is completely erased or corrupted, your only option for system recovery may be to reinstall Windows from the Windows DVD, then recover your pre-installed software and device drivers using recovery discs that you created. (Your computer must - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 105
software and drivers from your hard drive. However, if you ever re-install Windows from the Windows DVD or install a new hard drive, you need to recover your pre-installed software and drivers using a set of software and driver recovery discs. Because these discs do not come with your computer - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 106
Cancel. The disc recording begins. Label the discs as they are completed. Important Use a permanent marker to label each disc "Software and Driver Recovery," along with a short description of which computer the discs are for. If you are recording multiple discs, as you remove each disc from the - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 107
software and drivers using Gateway Recovery Center To recover specific drivers and software: 1 Click (Start), All Programs, Gateway Recovery Center, then click Gateway Recovery Center. The Gateway Recovery Center opens. Important If you have recently reinstalled Windows or installed a new hard drive - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 108
To recover software and drivers using recovery discs: 1 Insert a software and driver recovery disc into a CD or DVD drive. If an AutoPlay dialog box appears, click Run Grc_Vista.exe. If an AutoPlay dialog box does not appear and Gateway Recovery Center does not start, open Computer and run the file - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 109
OR To recover pre-installed device drivers, click Device driver recovery, then click the type of driver you want to recover. 3 Click Next. 4 If the software or driver is not shown on the list, and you have a multiple-disc set of recovery discs, close Gateway Recovery Center and try another disc. 99 - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 110
time you install software or device drivers. You can also create a restore point manually. For instructions, see "Manually creating a restore point" on page 101. Help For more information about using Microsoft System Restore, click Start, then click Help and Support. Type windows system restore in - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 111
www.gateway.com 2 On the left side of the window, click Repair Windows using System Restore, then click Next. The Choose a This process may take several minutes, and may restart your computer. Manually creating a restore point To manually create a restore point: 1 Click (Start), Control Panel, - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 112
options, you may need to recover its hard drive to its factory condition. This process is called a factory recovery. Caution A complete factory recovery deletes everything on your hard drive, then reinstalls Windows and any pre-installed software and device drivers. If you can access important files - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 113
your hard drive and re-install all factory software: 1 If you can still run Windows: a Click (Start), All Programs, Gateway Recovery Center, then click Gateway Recovery Center. The Gateway Recovery Center opens. b Click Recovery, then click Next. Your computer restarts. 2 If you cannot run Windows - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 114
need to recover your computer's pre-installed software and device drivers. To completely re-install Windows: 1 If you can still run Windows, back up your personal files, and create a set of software and driver recovery discs (if you have not already done so). For instructions, see "To create discs - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 115
• Online Help • Printed documentation • The Microsoft Windows documentation • The software publisher's Web site • See the troubleshooting section of this chapter. Warning To avoid bodily injury, do not attempt to troubleshoot your computer problem if: • Power cords or plugs are damaged • Liquid has - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 116
CHAPTER 6: Troubleshooting Telephone numbers Gateway offers a wide range of customer service, Customer Care, and information services. Automated troubleshooting system Service description Use an automated menu system and your telephone keypad to find answers to common problems. How to reach 800- - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 117
online documentation for Gateway-supplied hardware can be found in our Web site's Documentation Library. • This Reference Guide and your online User Guide. • The software publisher's Web site. Help For more how-to information about Windows, click Start, then click Help and Support. Type the keyword - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 118
CHAPTER 6: Troubleshooting 108 - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 119
APPENDIXA Legal Notices • Important safety information • Regulatory compliance statements • Environmental information • Notices 109 - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 120
a TV Tuner, cable, or satellite receiver card, make sure that the antenna or cable system is electrically grounded to provide some protection against voltage surges and buildup of static charges. Replacement parts and accessories Use only replacement parts and accessories recommended by Gateway. 110 - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 121
type recommended by the manufacturer. Dispose of batteries according to the manufacturer's instructions. • When the computer is turned off, a small amount of electrical current still flows through the computer. To avoid electrical shock, always unplug all power cables and modem cables from - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 122
of Federal Regulations (CFR 47) (applicable to products fitted with USA modems) Your modem complies with Part 68 of the Code of Federal Regulations (CFR 47) rules. On the computer or modem card is a label that contains the FCC registration number and Ringer Equivalence Number (REN) for this device - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 123
gateway it unlawful for any person to use a computer or other electronic device to send any Refer to your fax communication software documentation for details on how with a single-line individual service may be extended by means of ground connections of the power utility, telephone lines, and - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 124
connectors protection (for systems fitted with TV/cable TV tuner cards) External television antenna grounding Important The instructions are for the person who installs cable to the system. Gateway assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 125
lines or circuits. 7 6 5 4 3 1 2 Antenna and satellite grounding Reference Grounding component 1 Electric service equipment 2 Power service grounding electrode system (NEC Art 250, Part H) 3 Ground clamps 4 Grounding conductors (NEC Section 810-21) 5 Antenna discharge unit (NEC - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 126
the manufacturing process. Drive Irvine, CA 92618 USA All Rights Reserved This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway. The information in this manual - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 127
Gateway, Inc. in the U.S. and other countries. Intel, Intel Inside logo, and Pentium are registered trademarks and MMX is a trademark of Intel Corporation. Microsoft, MS, MS-DOS, and Windows statement If your computer has a DVD-compatible drive and an analog TV Out port, the following paragraph - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 128
APPENDIX A: Legal Notices 118 - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 129
expansion 51 inserting memory card 28 installing memory card 28 removing memory card 28 replacing expansion 51 slots 28 troubleshooting add-in card 78 troubleshooting Ethernet 77 troubleshooting expansion 78 troubleshooting memory card 85 TV tuner 10 types of memory cards supported 28 case closing - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 130
24 playing audio 26 recording 27 troubleshooting 73 CD drive adding 43 identifying 25 locating drive 7 replacing 43 See also optical drive troubleshooting 73 cellular phone memory cards 28 Certificate of Authenticity 3 cleaning audio CD 61 case 60 CD 61 computer screen 60 DVD 61 keyboard 60 - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 131
USB port 7, 9 digital video camera locating IEEE 1394 port 7, 9 DIMM See memory directional keys 20, 21 Disk Cleanup 64 Disk Defragmenter 65 diskette troubleshooting 75 diskette drive 7 identifying 29 troubleshooting 75 using 29 display cleaning 60 troubleshooting 76 documentation User Guide - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 132
port 7, 9, 32 folders opening 23 fragmentation 65 front bezel removing 37 replacing 37 function keys 19, 21 G Gateway contact information 3 model number 3 serial number 3 Support 2 Gateway Recovery Center re-installing drivers 96 re-installing programs 96 re-installing software 96 H hard drive - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 133
/2 port 8 troubleshooting 81 USB port 7, 9 keys and buttons application 20, 21 arrow 20, 21 audio playback 19, 21 directional 20, 21 editing 19, 21 function 19, 21 Internet 19, 21 mouse 22 navigation 19, 21 numeric 20, 21 sleep 21 Windows 20, 21 L labels Microsoft Certificate of Authenticity 3 model - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 134
screen objects 23 troubleshooting 89 USB port 7, 9 moving files from old computer 68, 69 pointer 22, 23 screen objects 23 settings from old computer 68 MP3 player memory cards 28 multimedia adjusting volume 30 playing Blu-ray 27 playing DVD 26 playing HD-DVD 27 using Windows Media Player 26 - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 135
re-installing 93, 94 PS/2 port keyboard 8 mouse 9 R RAM See memory rebooting computer 18 recordable drive 7 recording audio files 27 optical discs 27 recovering defaults 102 drivers 93, 94 programs 93, 94 software 93, 94 system 93 Windows 93 with Gateway Recovery Center 96 with Windows DVD 103 with - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 136
tips before contacting 104 tutorial service 106 telephone jack 10 telephone support 104 training CD 107 classroom 107 Gateway Learning Libraries 107 Learn With Gateway 107 transferring files from old computer 68, 69 settings from old computer 68 troubleshooting add-in cards 73, 78 audio 92 automated - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 137
68 Windows key 20, 21 Windows Media Center troubleshooting 82 Windows System Restore 93 creating restore point 101 Windows Update 62 wired Ethernet troubleshooting 77 working safely 12 X xD 28 U uninterruptible power supply (UPS) 14 updating Windows 62 UPS 14 USB port 7, 9, 32 Z Zip drive 66 - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 138
Index 128 - Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 139
- Gateway GM5664 | 8512418 - Gateway Reference Guide - Page 140
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