Gateway M520 User Guide Gateway M520 Notebook
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- Gateway M520 | User Guide Gateway M520 Notebook - Page 1
- Gateway M520 | User Guide Gateway M520 Notebook - Page 2
- Gateway M520 | User Guide Gateway M520 Notebook - Page 3
17 Finding your specifications 18 Accessories 19 3 Getting Started 21 Installing the battery 22 Connecting the AC adapter 23 Protecting from power source problems 25 Starting your notebook 26 Waking up your notebook 27 Turning off your notebook 27 Restarting (rebooting) your notebook - Gateway M520 | User Guide Gateway M520 Notebook - Page 4
57 Changing batteries 59 Replacing the battery 59 Extending battery life 61 Conserving battery power 61 Using alternate power sources 62 Changing power modes 62 6 Upgrading Your Notebook 65 Preventing static electricity discharge 66 Adding or replacing memory 68 Replacing the hard drive kit - Gateway M520 | User Guide Gateway M520 Notebook - Page 5
Troubleshooting 84 Audio 84 Battery 84 CD drives 84 Device installation 84 Display 85 DVD drives 86 File management 88 Hard drive 89 Internet 90 Keyboard 91 Memory 92 Memory card reader 92 Modem (dial-up 93 Mouse 97 Networks 97 Passwords 97 PC Cards 98 Power 98 Printer 99 Sound - Gateway M520 | User Guide Gateway M520 Notebook - Page 6
Sharing drives and printers 128 Using the network 131 Connecting to hotspots 134 Troubleshooting your wireless network 135 A Safety, Regulatory, and Legal Information 139 Index 151 iv www.gateway.com - Gateway M520 | User Guide Gateway M520 Notebook - Page 7
Chapter 1 @p……tyrÁApw ■ Using the Gateway Web site ■ Using Help and Support ■ Using Your Computer guide ■ Using online help 1 - Gateway M520 | User Guide Gateway M520 Notebook - Page 8
balanced with optimized battery life when on battery power. Please read this manual carefully to familiarize yourself with our range of services and support. We've highlighted some basic care and safety information to help you keep your notebook in good operating condition. Gateway stands behind our - Gateway M520 | User Guide Gateway M520 Notebook - Page 9
Gateway Web site Gateway's online support is available 24 hours per day, 7 days per week and provides the most current drivers, product specifications, tutorials, and personalized information about your notebook. Visit the Gateway eSupport Web site at support.gateway.com. www.gateway.com 3 - Gateway M520 | User Guide Gateway M520 Notebook - Page 10
on topics, such as making audio CDs and installing a hard drive. Product Support Click Product Support to view a list of all the products that Gateway supports. Downloads Click Downloads, then click My Downloads to get the latest software updates for BIOS and driver upgrades. By entering your serial - Gateway M520 | User Guide Gateway M520 Notebook - Page 11
of help information, troubleshooters, and automated support. Use Help and Support to answer questions about Windows and to help you quickly discover and use the many features of your Gateway notebook. To start Help and Support: ■ Click Start, then click Help and Support. Help and Support opens. You - Gateway M520 | User Guide Gateway M520 Notebook - Page 12
Computer guide has been included on your hard drive. This guide includes information on using Windows, using the Internet, sending a fax, and changing power-setting settings as well as other topics. To access the Using Your Computer guide: Click Start, All Programs, then click Gateway Documentation - Gateway M520 | User Guide Gateway M520 Notebook - Page 13
task while you are using the program. You can access most online help information by selecting a topic from a Help menu or by clicking a Help button. You can search for information by viewing the help contents, checking the index, searching for a topic or keyword, or browsing through the online help - Gateway M520 | User Guide Gateway M520 Notebook - Page 14
8 www.gateway.com - Gateway M520 | User Guide Gateway M520 Notebook - Page 15
Chapter 2 6sphvtyrÁH†…ÁX€†ƒ @f…pˆf G€…pg€€v ■ Identifying features ■ Locating your notebook's model and serial number ■ Locating the Microsoft Certificate of Authenticity ■ Locating the specifications for your notebook ■ Purchasing accessories 9 - Gateway M520 | User Guide Gateway M520 Notebook - Page 16
indicator LCD panel release latch Battery charge indicator Speaker Component Description Speakers Provide audio output when headphones or amplified speakers are not plugged in. Power indicator ■ LED on - notebook is on. ■ LED blinking - notebook is in Standby mode. ■ LED off - notebook - Gateway M520 | User Guide Gateway M520 Notebook - Page 17
button USB ports PC Card Memory slot card reader Component Icon Memory card reader (optional) Ventilation fan IEEE 1394 port (optional) USB ports Description Insert a memory a diskette drive, flash drive, printer, scanner, camera, keyboard, or mouse) into these ports. www.gateway.com 11 - Gateway M520 | User Guide Gateway M520 Notebook - Page 18
eject button Press the eject button to drive" on page 42. This drive may be a combination DVD/CD-RW or DVD-RW drive. To determine the type of drive in the notebook, examine the drive tray's plastic cover and compare the logo to those listed in "Identifying drive types" on page 42. 12 www.gateway - Gateway M520 | User Guide Gateway M520 Notebook - Page 19
jack fan lock slot Component Power connector Microphone jack Icon Description headphones into this jack. The built-in speakers are turned off when speakers or headphones are plugged into this drive, flash drive, printer, scanner, camera, keyboard, or mouse) into these ports. www.gateway.com 13 - Gateway M520 | User Guide Gateway M520 Notebook - Page 20
in unexpected shutdown or permanent damage to the notebook. Secure your notebook to an object by connecting a Kensington cable lock to this slot. 14 www.gateway.com - Gateway M520 | User Guide Gateway M520 Notebook - Page 21
information, see "Changing batteries" on page 59. Hard drive bay The hard drive is located in this bay. For more information, see "Replacing the hard drive kit" on page 70. Memory bay Install a memory module into this bay. For more information, see "Adding or replacing memory" on page 68. System - Gateway M520 | User Guide Gateway M520 Notebook - Page 22
power button for Standby/Resume mode. For more information on configuring the power button mode, see "Changing Power-saving Settings" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. 16 www.gateway - Gateway M520 | User Guide Gateway M520 Notebook - Page 23
information varies by model, features ordered, and location. Gateway model and serial number The label on the Gateway Customer Care will need this information if you call for assistance. Website: Online Support: Tech Support Phone: Hours: Model: S/No: www.gateway.com www.gateway.com/support - Gateway M520 | User Guide Gateway M520 Notebook - Page 24
specifications For more information about your notebook, such as memory size, memory type, and hard drive size, visit Gateway's eSupport page at support.gateway.com. The eSupport page also has links to additional Gateway documentation and detailed specifications. For more information, see "Using - Gateway M520 | User Guide Gateway M520 Notebook - Page 25
save battery power by plugging your notebook into an automobile cigarette lighter or an airplane in-flight power receptacle. Carrying cases Gateway has large-capacity carrying cases if you need additional space for accessories or supplies. Memory Large programs, such as multimedia games or graphics - Gateway M520 | User Guide Gateway M520 Notebook - Page 26
20 www.gateway.com - Gateway M520 | User Guide Gateway M520 Notebook - Page 27
Chapter 3 @p……tyrÁR…fƒ…pi ■ Installing the battery ■ Connecting the AC adapter ■ Turning your notebook on and off ■ Using the status indicators, keyboard, and the EZ Pad touchpad ■ Adjusting the volume 21 - Gateway M520 | User Guide Gateway M520 Notebook - Page 28
the battery To install the battery: 1 Close the LCD panel. 2 Turn your notebook over so the bottom is facing up. 3 Hold the battery label-side down and slide it into the open battery compartment until the battery clicks into place. 4 Slide the battery lock to the locked position. 22 www.gateway - Gateway M520 | User Guide Gateway M520 Notebook - Page 29
on recalibrating the battery, see "Recalibrating the battery" on page 57. To connect the AC adapter: 1 Connect the power cord to the AC adapter. Caution Make sure that you use the AC adapter that came with your notebook or one of the same type purchased from Gateway. Replace the power cord if it - Gateway M520 | User Guide Gateway M520 Notebook - Page 30
to AC power until the battery charge indicator turns off. Warning Do not attempt to disassemble the AC adapter. The AC adapter has no user-replaceable or user-serviceable parts inside. The AC adapter has dangerous voltages that can cause serious injury or death. Contact Gateway about returning - Gateway M520 | User Guide Gateway M520 Notebook - Page 31
Protecting from power source problems During a power surge, the voltage level of electricity coming into your notebook can increase to far above normal levels and cause that has an antenna/cable TV jack. During an electrical storm, unplug both the surge protector and the modem. www.gateway.com 25 - Gateway M520 | User Guide Gateway M520 Notebook - Page 32
the power button mode, see "Changing Power-saving Settings" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. 3 If you are starting your notebook for the first time, follow the on-screen instructions - Gateway M520 | User Guide Gateway M520 Notebook - Page 33
the power button mode, see "Changing Power-saving Settings" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Turning off your notebook To turn off your notebook: 1 Click Start, then click Turn Off - Gateway M520 | User Guide Gateway M520 Notebook - Page 34
hold the power button for about five seconds, then release it. 2 Unplug the power cord and remove the battery for more than 10 seconds. As a part of the regular startup process, a program to check the disk status runs automatically. When the checks are finished, Windows starts. 28 www.gateway.com - Gateway M520 | User Guide Gateway M520 Notebook - Page 35
is being used or when a button has been pressed that affects how the keyboard is used. AC power Hard drive Wireless network Num lock Caps lock Indicator AC power Wireless Ethernet (optional) Caps lock Num lock Hard drive Icon A 1 Description ■ LED on - AC power is connected. ■ LED off - AC - Gateway M520 | User Guide Gateway M520 Notebook - Page 36
. Many of the keys have been assigned alternate functions, including shortcut keys for Windows, function keys for specific system operations, and the Num Lock keys for the Function keys/System keys Navigation keys FN key Windows key Numeric keypad Application Arrow keys key 30 www.gateway.com - Gateway M520 | User Guide Gateway M520 Notebook - Page 37
Navigation keys FN key Windows key Numeric keypad Application specific action. Press this key to open the Windows Start menu. This key can also be used in turned on. Press FN+NUM LOCK to turn on the numeric keypad. Press this key for quick access to shortcut menus and help assistants in Windows - Gateway M520 | User Guide Gateway M520 Notebook - Page 38
the optional wireless network turn off. Enter Standby mode. Press the power button to leave Standby mode. For more information, see "Changing Power-saving Settings" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway - Gateway M520 | User Guide Gateway M520 Notebook - Page 39
DVD. Stop playing the CD or DVD. Skip back one CD or DVD song or track. Skip ahead one CD or DVD song or track. Turn on Num Lock so you can use the numeric keypad. Press this key combination again to - Gateway M520 | User Guide Gateway M520 Notebook - Page 40
Volume Down buttons at the same time to mute or un-mute the sound. Music player Open your default music player. Volume up E-mail Turn the volume up. Press the Volume Up and Volume Down buttons at the same time to mute or un-mute the sound. Open your default e-mail program. 34 www.gateway.com - Gateway M520 | User Guide Gateway M520 Notebook - Page 41
Button Internet Search Icon Press to... Open your default Web browser. Open the Search Results window. For more information, see "Searching for files" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation - Gateway M520 | User Guide Gateway M520 Notebook - Page 42
Using the EZ Pad touchpad The EZ Pad™ consists of a touchpad, two buttons, and a scroll zone. Touchpad Scroll zone Left button Right button When you move your finger on the touchpad, the pointer (arrow) on the screen moves in the same direction. 36 www.gateway.com - Gateway M520 | User Guide Gateway M520 Notebook - Page 43
the EZ-Pad left and right buttons below the touchpad to select objects. Tips & Tricks For instructions on how to adjust the double- Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Using the touchpad To... Do - Gateway M520 | User Guide Gateway M520 Notebook - Page 44
right button once. This action is called right-clicking. Position the pointer over the object. Press the left button and hold it down, then use the touchpad to move (drag) the object to the appropriate part of the screen. Release the button to drop the object where you want it. 38 www.gateway.com - Gateway M520 | User Guide Gateway M520 Notebook - Page 45
-function buttons" on page 34. Tips & Tricks For instructions on how to adjust the volume in Windows, see "Adjusting the Volume" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. www.gateway.com - Gateway M520 | User Guide Gateway M520 Notebook - Page 46
40 www.gateway.com - Gateway M520 | User Guide Gateway M520 Notebook - Page 47
Chapter 4 T„tyrÁ7ƒt‡p„ÁfyiÁI€ƒ…„ ■ Using DVD drives ■ Using the media card reader ■ Using a PC Card ■ Viewing the display on a monitor, projector, or television 41 - Gateway M520 | User Guide Gateway M520 Notebook - Page 48
. DVD-RW Drive Installing programs, playing audio CDs, playing DVDs, accessing data, recording music and data to CD-R or CD-RW discs, and recording video and data to DVD-RAM, DVD-R, or DVD-RW discs. Tips & Tricks For more information, see "Creating CDs and DVDs" on page 45. 42 www.gateway.com - Gateway M520 | User Guide Gateway M520 Notebook - Page 49
Eject Manual indicator button eject hole Important Some music CDs have copy protection software. You may not be able to play these CDs on your notebook. To insert a CD or DVD: 1 Press the eject button on the DVD drive. is facing up. 3 Push the tray in until it is closed. www.gateway.com 43 - Gateway M520 | User Guide Gateway M520 Notebook - Page 50
. You can play DVDs with the DVD program or Windows Media Player. Tips & Tricks For more information about playing DVDs, see "Playing DVDs" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. 44 www - Gateway M520 | User Guide Gateway M520 Notebook - Page 51
CDs and DVDs" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Using the memory card reader You can use memory cards to transfer pictures from a digital camera to your notebook. You can also - Gateway M520 | User Guide Gateway M520 Notebook - Page 52
into the memory card slot with the label facing up and the arrow on the label pointing towards the notebook. 3 To access a file on the memory card, click Start, then click My Computer. Double-click the drive letter (for example, the E: drive), then double-click the file name. 46 www.gateway.com - Gateway M520 | User Guide Gateway M520 Notebook - Page 53
button again. -OR- If you are removing a MemoryStick, MemoryStick Pro, SecureDigital, or MultiMediaCard, push the memory card into the notebook. The memory memory card. 2 Pull the memory card out of the notebook. 3 Insert the protector into the memory because your notebook supports hot-swapping. Hot - Gateway M520 | User Guide Gateway M520 Notebook - Page 54
edge of the card is flush with the side of your notebook. To remove a PC Card: 1 Click the remove hardware name, then click Stop. -OR- Turn off your notebook. icon in the taskbar, the PC Card Important If the remove hardware icon does not appear on the taskbar, click the show - Gateway M520 | User Guide Gateway M520 Notebook - Page 55
your notebook and at the same time face your audience. To use a projector or external monitor: 1 Turn off your notebook. 2 Plug the projector or monitor cable into the VGA port on your notebook. For the location of the VGA port, see "Back" on page 13. 3 Turn on your notebook. www.gateway.com 49 - Gateway M520 | User Guide Gateway M520 Notebook - Page 56
power cord into an AC power source and turn it on. Windows recognizes the new hardware and searches for its driver. You may need to install the driver from the disc supplied by the manufacturer or download the driver Screen Resolution or Color Quality if necessary. 10 Click OK. 50 www.gateway.com - Gateway M520 | User Guide Gateway M520 Notebook - Page 57
device) before starting your notebook. Important Audio is not transmitted through the S-Video jack. Use the built-in speakers, a set of headphones or external powered speakers, or connect your notebook to a stereo system to hear sound while playing a DVD. DVD playback to a VCR will be scrambled - Gateway M520 | User Guide Gateway M520 Notebook - Page 58
. 5 Press FN+F4 several times until the notebook display is shown on your television. To modify television settings: 1 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Appearance and Themes. 2 Click/Double-click the Display icon - Gateway M520 | User Guide Gateway M520 Notebook - Page 59
5 Click the Displays tab. Enable TV TV 6 Click the Enable TV button if it is not already enabled. 7 Click TV to make any adjustments to the TV settings. 8 Click Apply. 9 box. 10 Click OK to close the Display Properties dialog box. 11 Click X to close the Control Panel window. www.gateway.com 53 - Gateway M520 | User Guide Gateway M520 Notebook - Page 60
54 www.gateway.com - Gateway M520 | User Guide Gateway M520 Notebook - Page 61
Chapter 5 FfyfrtyrÁI€ˆpƒ ■ Checking and recharging the battery ■ Recalibrating the battery ■ Changing batteries ■ Extending the life of the battery 55 - Gateway M520 | User Guide Gateway M520 Notebook - Page 62
is checked on the Power Options Properties Advance tab. For more information, see "Changing advanced settings" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. ■ Look at the battery charge indicator - Gateway M520 | User Guide Gateway M520 Notebook - Page 63
on the Power Options Properties Advance tab. For more information, see "Changing advanced settings" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Recalibrating the battery If your notebook - Gateway M520 | User Guide Gateway M520 Notebook - Page 64
the power icon, then select Adjust Power Properties. b Click the Power Schemes tab. c Click the arrow button to open the Power Schemes list, then click the power scheme you want. d Click the Alarms tab. e Click to select the Low battery alarm and Critical battery alarm checkboxes. 58 www.gateway - Gateway M520 | User Guide Gateway M520 Notebook - Page 65
power, you can change the battery while the notebook is turned on. Warning Danger of explosion if battery is incorrectly replaced. Replace only with a battery specifically manufactured for your Gateway notebook. Discard used batteries according to the manufacturer's instructions. The battery used - Gateway M520 | User Guide Gateway M520 Notebook - Page 66
4 Slide the battery lock to the unlock position. 5 Slide the battery release latch, then lift the battery out of the bay. 6 Place a recharged battery into the bay and press down until it snaps into place. 7 Slide the battery lock to the lock position. 60 www.gateway.com - Gateway M520 | User Guide Gateway M520 Notebook - Page 67
For more information about using power management settings, see "Changing Power-saving Settings" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. ■ Close the LCD panel to turn off the display while - Gateway M520 | User Guide Gateway M520 Notebook - Page 68
life of your notebook's battery: ■ Standby - while your notebook is in Standby, it switches to a low power state where devices, such as the display and drives, turn off. ■ Hibernate - (also called save to disk) writes all current memory (RAM) information to the hard drive, then turns your notebook - Gateway M520 | User Guide Gateway M520 Notebook - Page 69
mode, your notebook saves all memory information to the hard drive, then turns the power completely off. If your notebook is... ...and you want to... ...then On Enter Standby mode Press FN+F3. On Enter Hibernate Click Start, then click mode (must be Turn Off Computer. Press and hold - Gateway M520 | User Guide Gateway M520 Notebook - Page 70
64 www.gateway.com - Gateway M520 | User Guide Gateway M520 Notebook - Page 71
Chapter 6 TrƒfityrÁX€†ƒÁG€…pg€€v ■ Adding and replacing memory ■ Replacing the hard drive 65 - Gateway M520 | User Guide Gateway M520 Notebook - Page 72
guidelines every time you install memory or replace the hard drive. Before installing memory or replacing the hard drive, follow these guidelines: ■ Turn off your notebook. ■ Wear a grounding wrist strap (available at most electronics stores) and attach it to a bare metal part of your workbench or - Gateway M520 | User Guide Gateway M520 Notebook - Page 73
. For more information, see "Changing batteries" on page 59. ■ Disconnect all peripheral devices and remove any PC Cards. Before working with computer components, follow hold components by their edges. Avoid touching the edge connectors. Never slide components over any surface. www.gateway.com 67 - Gateway M520 | User Guide Gateway M520 Notebook - Page 74
can be placed in the slot. Use only memory modules designed for your Gateway notebook for upgrading your memory. To add or replace memory modules: 1 Follow the instructions under "Preventing static electricity discharge" on page 66. 2 Turn off your notebook, disconnect the AC adapter and modem - Gateway M520 | User Guide Gateway M520 Notebook - Page 75
bay. Important Use only memory modules designed for your Gateway notebook. 9 Gently push the module down until it clicks in place. 10 Replace the memory bay cover and replace the cover screw. 11 Insert the battery, then turn your notebook over. 12 Connect the power adapter and modem and network - Gateway M520 | User Guide Gateway M520 Notebook - Page 76
" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. 2 Follow the instructions under "Preventing static electricity discharge" on page 66. 3 Turn off your notebook, disconnect the AC adapter and modem - Gateway M520 | User Guide Gateway M520 Notebook - Page 77
hard drive kit into your notebook. 14 Replace the screw that secures the hard drive kit to your notebook. 15 Insert the battery and turn your notebook over. 16 Connect the power adapter and modem and network cables, then turn on your notebook. 17 For instructions on installing Windows, your drivers - Gateway M520 | User Guide Gateway M520 Notebook - Page 78
72 www.gateway.com - Gateway M520 | User Guide Gateway M520 Notebook - Page 79
Chapter 7 Ffty…ftytyrÁX€†ƒÁG€…pg€€v ■ Caring for your notebook ■ Cleaning your notebook ■ Protecting from viruses ■ Updating Windows ■ Restoring your system 73 - Gateway M520 | User Guide Gateway M520 Notebook - Page 80
strong, is not made to support extra weight. ■ When transporting your notebook, we recommend that you put it in a carrying case. ■ Keep your notebook away from magnetic fields. Magnetic fields can erase data on hard drives. ■ Never turn off your notebook when the hard drive light is on because data - Gateway M520 | User Guide Gateway M520 Notebook - Page 81
shock, unplug the power cord and modem cable from the wall outlets. Always turn off your notebook and other peripherals before cleaning any components. Also, remove the battery before cleaning any components. Use a damp, lint-free cloth to clean your notebook and other parts of your system - Gateway M520 | User Guide Gateway M520 Notebook - Page 82
, turn off your notebook and turn the notebook upside down. Let the liquid drain, then let the keyboard dry before trying to use it again. If the keyboard does not work after it dries, you may need to replace it in a circle, using a product made especially for the purpose. 76 www.gateway.com - Gateway M520 | User Guide Gateway M520 Notebook - Page 83
Periodically updating the Norton AntiVirus program to protect against the latest viruses. Help and Support For more information about protecting your computer against viruses, click Start, then click Help and Support. Type the keyword viruses in the Search box , then click the arrow. www.gateway - Gateway M520 | User Guide Gateway M520 Notebook - Page 84
To scan for viruses: 1 Click Start, All Programs, Norton AntiVirus, then click Norton AntiVirus 2004. Norton AntiVirus opens. Scan for viruses 2 Click Scan for Viruses. Scan 3 Click the type of scan you want to make in the Scan for Viruses area, then under Actions, click Scan. 78 www.gateway.com - Gateway M520 | User Guide Gateway M520 Notebook - Page 85
on-screen instructions to remove the virus. 2 Turn off your computer and leave it off for at least 30 seconds. 3 Turn on your computer and rescan for the virus. To update Norton AntiVirus: Important You received a free limited time subscription to the Norton AntiVirus service when you purchased - Gateway M520 | User Guide Gateway M520 Notebook - Page 86
To run Windows Update: 1 Connect to the Internet. 2 Click Start, All Programs, then click Windows Update. 3 Click Scan for Available Updates. Help and Support For more information about Windows Update in Windows XP, click Start, then click Help and Support. Type the keyword Windows Update in the - Gateway M520 | User Guide Gateway M520 Notebook - Page 87
Chapter 8 Sƒ€†gwp„s€€…tyr ■ Troubleshooting typical hardware and software problems ■ Getting telephone support ■ Using automated troubleshooting systems 81 - Gateway M520 | User Guide Gateway M520 Notebook - Page 88
maintenance tasks where you remove the memory bay cover or hard drive kit, make sure that you replace the cover or hard drive kit, reinstall any screws, then replace the battery before you start your notebook. Warning Do not try to troubleshoot your problem if power cords or plugs are damaged, if - Gateway M520 | User Guide Gateway M520 Notebook - Page 89
sure that all connections are secure. ■ Make sure that your hard drive is not full. ■ If an error message appears on the screen, write down the exact message. The message may help Gateway Customer Care in diagnosing and fixing the problem. ■ If you added or removed peripheral devices, review the - Gateway M520 | User Guide Gateway M520 Notebook - Page 90
in alphabetical order. Audio Audio troubleshooting is covered under "Sound" on page 100. Battery Battery troubleshooting is covered under "Power" on page 98. CD drives CD drive troubleshooting is covered under "DVD drives" on page 86. Device installation You have computer problems after adding a new - Gateway M520 | User Guide Gateway M520 Notebook - Page 91
dialog box. Tips & Tricks For instructions on changing the screen resolution, see "Adjusting the screen resolution" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. The text on the display - Gateway M520 | User Guide Gateway M520 Notebook - Page 92
Tips & Tricks For instructions on changing the display settings, see "Adjusting the screen and desktop settings" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. ■ Move your notebook away from - Gateway M520 | User Guide Gateway M520 Notebook - Page 93
the Windows volume control is turned up. Tips & Tricks For instructions on how to adjust the volume control in Windows, see "Adjusting the volume" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation - Gateway M520 | User Guide Gateway M520 Notebook - Page 94
's regional code and your DVD drive's regional code may not match. ■ Make sure that a DVD player program has been installed on your notebook. Tips & Tricks For instructions on playing a DVD, see "Playing a DVD" on page 44. A DVD does not produce sound on a TV Audio is not transmitted through the - Gateway M520 | User Guide Gateway M520 Notebook - Page 95
, click Start, then click Help and Support. Type the keyword file management in the Search box , then click the arrow. You see a "Data error" message This may be the result of a defective area on the hard drive. To fix hard drive problems, run the Error checking program. www.gateway.com 89 - Gateway M520 | User Guide Gateway M520 Notebook - Page 96
Tips & Tricks For instructions on fixing hard drive problems, see "Checking the hard drive for errors" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. The hard drive cannot be accessed, or you see - Gateway M520 | User Guide Gateway M520 Notebook - Page 97
mail messages, but you have not received any mail ■ Click the receive button in your e-mail program. ■ Make sure that your account with your Internet service provider (ISP) is set up correctly. Contact your ISP for technical support. Keyboard The external keyboard does not work ■ Make sure that the - Gateway M520 | User Guide Gateway M520 Notebook - Page 98
about troubleshooting memory errors, click Start, then click Help and Support. Type the keyword memory error in the Search box , then click the arrow. Memory card reader Drive letters for the memory card slots do not appear in the My Computer window ■ Reboot your notebook. 92 www.gateway.com - Gateway M520 | User Guide Gateway M520 Notebook - Page 99
the location from which you are dialing, then click Edit. 4 Make sure that all settings are correct. Help and Support For more information about dialing properties, click Start, then click Help and Support. Type the keyword dialing in the Search box , then click the arrow. www.gateway.com 93 - Gateway M520 | User Guide Gateway M520 Notebook - Page 100
, crackling, or popping sounds). Line noise is a common problem that can cause the modem to connect at a slower rate, abort downloads, or even disconnect. support. ■ See if the modem works with a different communications program. The problem may be with just one program. ■ Review the troubleshooting - Gateway M520 | User Guide Gateway M520 Notebook - Page 101
48K. Your ISP may not support 48K uploads. Your fax communications program problems with the modem connection. ■ Shut down and restart your notebook. ■ Run Windows modem diagnostics. To run modem diagnostics: 1 Close all open programs. 2 Click Start, then click Control Panel. The Control Panel window - Gateway M520 | User Guide Gateway M520 Notebook - Page 102
protocols. You may hear unusual handshaking sounds when the modems first connect. If the handshaking sounds are too loud, you can turn down the modem volume. To turn down the modem volume: 1 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is - Gateway M520 | User Guide Gateway M520 Notebook - Page 103
switch troubleshooting, click Start, then click Help and Support. Type the keyword network troubleshooting in the Search box , then click the arrow. Passwords Your notebook does not accept your password Make sure that CAPS LOCK and NUM LOCK are turned off, then retype the password. www.gateway - Gateway M520 | User Guide Gateway M520 Notebook - Page 104
device, such as a lamp, into the outlet and turn it on. ■ Make sure that the AC power adapter cables are free from cuts or damage. Replace any damaged cables. Your notebook is not working on battery power ■ Make sure that the battery is installed correctly. For more information, see "Installing the - Gateway M520 | User Guide Gateway M520 Notebook - Page 105
. The Printers and Faxes window opens. 3 Right-click the name of the printer you want to be the default printer, then click Set as Default Printer. ■ Reinstall the printer driver. See the guide that came with your printer for instructions on installing the printer driver. You see a "Printer queue - Gateway M520 | User Guide Gateway M520 Notebook - Page 106
into the headphone jack. For the location of the headphone jack, see "Back" on page 13. ■ Make sure that the volume control on your notebook is turned up. For more information, see "Multi-function buttons" on page 34. ■ Make sure that the Windows volume control is turned up. 100 www.gateway.com - Gateway M520 | User Guide Gateway M520 Notebook - Page 107
hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. ■ Make sure that Mute controls are turned off. For more information about the mute setting, see "Multi-function buttons" on page 34. Help and Support For more information about troubleshooting sound - Gateway M520 | User Guide Gateway M520 Notebook - Page 108
Online Help ■ Printed documentation ■ The Microsoft Windows documentation ■ The software publisher's Web site ■ See the troubleshooting section of this chapter. Warning To avoid bodily injury, do not attempt to troubleshoot your notebook problem if: ■ Power cords or plugs are damaged ■ Liquid has - Gateway M520 | User Guide Gateway M520 Notebook - Page 109
Telephone numbers Gateway offers a wide range of customer service, customer care, and information services. Automated troubleshooting system Service description How to reach Use an automated menu system and your telephone 800-846-2118 keypad to find answers to common problems. Telephone - Gateway M520 | User Guide Gateway M520 Notebook - Page 110
104 www.gateway.com - Gateway M520 | User Guide Gateway M520 Notebook - Page 111
Chapter 9 Gp…ˆ€ƒvtyrÁX€†ƒÁG€…pg€€v ■ Introducing networking ■ Creating a wireless network ■ Testing your network ■ Sharing your resources ■ Troubleshooting your network 105 - Gateway M520 | User Guide Gateway M520 Notebook - Page 112
a second Internet service provider (ISP) account. Sharing drives With a network, will no longer waste your time transferring files by using recordable media. In addition, you can map a drive on a networked computer to another computer, and access the files as if they were located on the hard drive - Gateway M520 | User Guide Gateway M520 Notebook - Page 113
more information about using a network, click Start, then click Help and Support. Type one of these keywords in the Search box , then click the arrow: ■ internet sharing ■ sharing network drives ■ streaming ■ network games Using a wireless network A wireless network is ideal for creating a home or - Gateway M520 | User Guide Gateway M520 Notebook - Page 114
guide of each type of wireless device in your network. Important The speed of a wireless network set up a wireless network is Dynamic Host Control Protocol (DHCP) using a wireless access point router. access point wireless network By using an access point router, you can join a wireless network and - Gateway M520 | User Guide Gateway M520 Notebook - Page 115
/DSL modem Access point router USB wireless adapter Equipment you need for an access point wireless network For an access point wireless network you need: ■ Two or more computers with wireless networking ■ One access point router ■ One broadband Internet connection (optional) www.gateway.com 109 - Gateway M520 | User Guide Gateway M520 Notebook - Page 116
networking is already installed on your computers To determine if wireless networking is already installed on your computer: 1 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Performance and Maintenance. 2 Click/Double-click - Gateway M520 | User Guide Gateway M520 Notebook - Page 117
adapter. Creating an wireless network Making sure instructions they have for setting up a network. Naming the computers and the workgroup Each computer on your network must have a unique name and be identified as part of a workgroup. This must be done individually on each computer. www.gateway - Gateway M520 | User Guide Gateway M520 Notebook - Page 118
Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Performance and Maintenance. The Performance and Maintenance window When networking is set up in Windows XP or Windows 2000, TCP/IP is automatically installed as the default protocol. 112 - Gateway M520 | User Guide Gateway M520 Notebook - Page 119
. Subnet Mask - A number that identifies what subnetwork the computer is located on. This number will be the same on all computers on a home network. Using a server". To use a DHCP server 1 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category - Gateway M520 | User Guide Gateway M520 Notebook - Page 120
not see TCP/IP, drag the scroll bar to see more choices. 5 Click Properties. The Internet Protocol (TCP/IP) Properties dialog box opens. 114 www.gateway.com - Gateway M520 | User Guide Gateway M520 Notebook - Page 121
Area Connection Properties dialog box. 10 Click X to close the Network Connections window. 11 Repeat this procedure for every computer on your network. Setting up a wireless network See the instructions that came with your wireless access point router for initial setup. How you set up your access - Gateway M520 | User Guide Gateway M520 Notebook - Page 122
your access point router in a location where you can run an Ethernet wireless access point router with 4-port switch power adapter into the AC connector on the router and the other end into a grounded, 110V electrical outlet. 3 Turn on the DSL or cable modem. 4 Press the reset button on the wireless - Gateway M520 | User Guide Gateway M520 Notebook - Page 123
Disable wireless - Click Enable to turn on the wireless functions of your access point router. ■ SSID - Type a unique name for your wireless "Connecting to an access point wireless network" on page 118). Clicking No means that you will need to manually add the access point router gateway.com 117 - Gateway M520 | User Guide Gateway M520 Notebook - Page 124
network: 1 Before connecting to an access point router, you must turn on wireless networking. For more information, see "System key combinations" on page 32. 2 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Network and Internet - Gateway M520 | User Guide Gateway M520 Notebook - Page 125
networks list, see "Adding an access point router" on page 122. Help and Support For more information about connecting to a wireless network, click Start, then click Help and Support. Type the keyword connecting to wireless network in the Search box , then click the arrow. www.gateway.com 119 - Gateway M520 | User Guide Gateway M520 Notebook - Page 126
settings to use the same WEP security settings as those used by the access point router. To configure computer settings for an access point wireless network: 1 With the Connect to Wireless Network dialog box open, click the network you want to configure your computer for, then click Advanced. The - Gateway M520 | User Guide Gateway M520 Notebook - Page 127
box. Your network should be running. Go to "Testing your network" on page 124. Help and Support For more information about configuring a wireless network, click Start, then click Help and Support. Type the keyword wireless network in the Search box , then click the arrow. www.gateway.com 121 - Gateway M520 | User Guide Gateway M520 Notebook - Page 128
router is turned on, you need to add it manually. This typically manually add an access point wireless network: 1 With the Connect to Wireless Network dialog box open, click Advanced. The Wireless Network Connection Properties dialog box opens. 2 Click the Wireless Networks tab. 122 www.gateway - Gateway M520 | User Guide Gateway M520 Notebook - Page 129
box. Your network should be running. Go to "Testing your network" on page 124. Help and Support For more information about configuring a wireless network, click Start, then click Help and Support. Type the keyword wireless network in the Search box , then click the arrow. www.gateway.com 123 - Gateway M520 | User Guide Gateway M520 Notebook - Page 130
access point router with the patterns described in the access point router literature ■ Temporarily turn off any firewall software on your desktop computer ■ Turn off all of the devices, then power them back on ■ Refer to your access point router's troubleshooting information 124 www.gateway.com - Gateway M520 | User Guide Gateway M520 Notebook - Page 131
time using one Internet service provider (ISP) connection. Important The Internet setup procedure uses the Windows XP New Connection Wizard and that the access point router is turned on and configured as instructed by your cable or DSL provider. 2 Click Start, right-click Internet, then click - Gateway M520 | User Guide Gateway M520 Notebook - Page 132
3 Click the Connections tab. 4 Click Setup. The New Connection Wizard opens. 5 Click Next. The Network Connection Type screen opens. 126 www.gateway.com - Gateway M520 | User Guide Gateway M520 Notebook - Page 133
6 Click Connect to the Internet, then click Next. The Getting Ready screen opens. 7 Click Set up my connection manually, then click Next. The Internet Connection screen opens. 8 Click the type of Internet connection you are setting up, then click Next. www.gateway.com 127 - Gateway M520 | User Guide Gateway M520 Notebook - Page 134
. Follow the instructions included with your printer to install the printer drivers on each computer. Turning on Windows file and printer sharing Before you can share your drives and printers, you need to turn on Windows file and printer sharing on all the network computers. 128 www.gateway.com - Gateway M520 | User Guide Gateway M520 Notebook - Page 135
or folders If you want to share a drive or folder, use the following instructions. To share drives or folders: 1 Make sure that each computer on your network has Windows file and printer sharing turned on by following the steps in "Turning on Windows file and printer sharing" on page 128. 2 In - Gateway M520 | User Guide Gateway M520 Notebook - Page 136
, folders, and files To un-share drives or folders: 1 In My Computer or Windows Explorer, right-click the drive or folder that you want to un-share, then click Sharing and Security. 2 Make sure that the Share this folder on the network check box is not selected. 3 Click OK. 130 www.gateway.com - Gateway M520 | User Guide Gateway M520 Notebook - Page 137
computers ■ Print documents on network printers Viewing shared drives and folders To view shared drives and folders: 1 Click Start, then click My Network Places. The My Network Places window opens. 2 Click/Double-click Entire Network. The Entire Network window opens. If you do not see the contents - Gateway M520 | User Guide Gateway M520 Notebook - Page 138
a network drive: 1 Locate the drive or folder by completing the steps in "Viewing shared drives and folders" on page 131. 2 Right-click the drive or folder, then click Map Network Drive. The Map Network Drive wizard opens. 3 Click the arrow button to open the Drive list, then click the drive letter - Gateway M520 | User Guide Gateway M520 Notebook - Page 139
copy files across the network: 1 Click Start, then click My Computer. The My Computer window opens. 2 Browse to the network drive that contains the file you want to copy the file from. You can obtain the printer driver and installation instructions from the CD that shipped with your printer or - Gateway M520 | User Guide Gateway M520 Notebook - Page 140
wireless Internet access point available in public locations for setup information. You will probably be routed through a the sign-up process, the vendor will provide you with the necessary connection point network" on page 120 for instructions. Caution Because hotspots typically do not - Gateway M520 | User Guide Gateway M520 Notebook - Page 141
Troubleshooting your wireless network The wireless network does not connect. If you ran the Windows XP Network setup wizard, your computer may be set up to use a bridge even if you do not need one. To remove the network bridge: 1 Click Start, then click Control Panel. The Control Panel window opens. - Gateway M520 | User Guide Gateway M520 Notebook - Page 142
location to increase the signal strength. Important Signal strength is affected by the distance between your wireless wireless network: 1 Click Start, then click Control Panel. The Control Panel window , go to the Windows XP Wireless Networking Properties window and make sure that both the WAP - Gateway M520 | User Guide Gateway M520 Notebook - Page 143
Windows XP Wireless Networking utility. ■ If the network you are attempting to access does not broadcast its SSID, you need to request the SSID from the administrator and add that network's information into the wireless will make the notebook try to auto-detect the network. Your wireless network - Gateway M520 | User Guide Gateway M520 Notebook - Page 144
138 www.gateway.com - Gateway M520 | User Guide Gateway M520 Notebook - Page 145
Appendix A Safety, Regulatory, and Legal Information ■ Safety information ■ Regulatory statements ■ Notices 139 - Gateway M520 | User Guide Gateway M520 Notebook - Page 146
a replaceable CMOS battery on the system board. There is a danger of explosion if the CMOS battery is replaced incorrectly. Replace the battery with the same or equivalent type recommended by the manufacturer. Dispose of batteries according to the manufacturer's instructions. 140 www.gateway.com - Gateway M520 | User Guide Gateway M520 Notebook - Page 147
instructions are followed. ■ The system was dropped or the cabinet is damaged. ■ The system performance changes. Replacement parts and accessories Use only replacement parts and accessories recommended by Gateway. Warning Do not use Gateway products in areas classified as hazardous locations - Gateway M520 | User Guide Gateway M520 Notebook - Page 148
system rating label. If the country you will be using the wireless device in, is not listed, please contact your local Radio Approval agency for requirements. Wireless devices are closely regulated and use may not be allowed. The power output of the wireless device or devices that may be embedded - Gateway M520 | User Guide Gateway M520 Notebook - Page 149
shields are in place and the system is fully assembled. Wireless devices are not user serviceable. Do not modify them in any way. Modification to a wireless device will void the authorization to use it. Please contact Gateway for service. Only use drivers approved for the country in which the device - Gateway M520 | User Guide Gateway M520 Notebook - Page 150
cm (8 inches) from the body when wireless devices are on. The power output of the wireless device (or devices), which may be Wireless devices are not user-serviceable. Do not modify them in any way. Modification to a wireless device will void the authorization to use it. Contact Gateway for service - Gateway M520 | User Guide Gateway M520 Notebook - Page 151
the instructions, may cause harmful interference to radio or television reception. However, there is no guarantee that interference will not Gateway Companies, Inc. 610 Gateway Drive, North Sioux City, SD 57049 (605) 232-2000 Fax: (605) 232-2023 Product: ■ Gateway M520 This device complies with Part - Gateway M520 | User Guide Gateway M520 Notebook - Page 152
a compatible modular jack which is Part 68-compliant. See installation instructions for details. The Ringer Equivalence will notify you in advance that temporary discontinuance of service may be required. The telephone company may request that you disconnect the equipment until the problem gateway.com - Gateway M520 | User Guide Gateway M520 Notebook - Page 153
windows to provide maximum shielding. Equipment (or its transmit antenna) that is installed outdoors is subject to licensing. Caution Wireless devices are not user-serviceable. Do not modify them in any way. Modification to a wireless device will void the authorization to use it. Contact Gateway - Gateway M520 | User Guide Gateway M520 Notebook - Page 154
the equipment will operate to ground connections of the power utility, telephone lines, All Gateway systems equipped with CD and DVD drives comply Services (DHHS) Radiation Performance Standard. Should the unit ever need servicing, contact an authorized service location. 148 www.gateway - Gateway M520 | User Guide Gateway M520 Notebook - Page 155
of procedures other than those specified in this manual may result in hazardous radiation exposure. To prevent exposure to laser beams, do not try to open the enclosure of a CD or DVD drive. EPA ENERGY STAR As an ENERGY STAR® Partner, Gateway has determined that this product meets the ENERGY - Gateway M520 | User Guide Gateway M520 Notebook - Page 156
is not responsible for inaccurate information which may appear in this manual. For the latest product updates, consult the Gateway Web site at www.gateway.com. In no event will Gateway be liable for direct, indirect, special, exemplary, incidental, or consequential damages resulting from any defect - Gateway M520 | User Guide Gateway M520 Notebook - Page 157
power 61 monitoring charge 56 purchasing 19 recalibrating 57 recharging 23, 57 release latch 15 replacing 59 bays battery 59 hard drive 15 memory 15, 68 brightness system keys 33 broadband connection 106, 111 C cable lock notebook 14 cable modem 108, 116 Caps Lock indicator 29 cards eject button - Gateway M520 | User Guide Gateway M520 Notebook - Page 158
46 removing PC Card 47 slots 45, 47 troubleshooting memory card 92 troubleshooting PC Card 98 types of memory cards supported 46 carrying case 19 CD cleaning 76 inserting 43 playing audio 44 cellular phone memory cards 45 Certificate of Authenticity 17 cleaning audio CD 76 case 75 CD 76 computer - Gateway M520 | User Guide Gateway M520 Notebook - Page 159
locating 11 display properties 50 switching 32 troubleshooting 85 documentation Gateway Web site 3 help 5 Help and Support 5 online help 7 Using Your Computer 6 domain name 117 double-clicking 37 dragging 38 drivers updating 4 drives diskette 11 DVD 12, 42 DVD/CD-RW 12, 42 DVD-RW 12, 42 hard drive - Gateway M520 | User Guide Gateway M520 Notebook - Page 160
, 17 serial number 17, 18 Web address 3 Web site 3 gateway.your.way dial-up server 94 H hard drive bay 15 indicator 29 installing 70 replacing 70 troubleshooting 89 headphone jack 13 help online 7 using 5 Help and Support 5 searching 6 starting 5 Using your computer link 5 Hibernate mode 62 hotspots - Gateway M520 | User Guide Gateway M520 Notebook - Page 161
38 MP3 file streaming 107 MP3 player memory cards 45 multi-function buttons 16, 34 multimedia adjusting volume 39 playing DVD 44 using DVD drive 42 using Windows Media Player 44 multi-player game playing 107 MusicMatch playing audio CD 44 muting sound 39 N name computer 111 www.gateway.com 155 - Gateway M520 | User Guide Gateway M520 Notebook - Page 162
47 installing 47 removing 47 slot 47 troubleshooting 98 PCMCIA card See PC Card PDA memory cards 45 playing audio CD 44 DVD 44 multi-player games 107 pointer 36 moving 37 power AC adapter 23, 62 automobile/airplane adapter 62 battery 28, 56, 57, 59, 61 button 16, 32 changing modes 62 connector 13 - Gateway M520 | User Guide Gateway M520 Notebook - Page 163
37 projector adding 49 color quality 50 display properties 50 screen resolution 50 R RAM See memory rebooting notebook 28 recalibrating battery 57 recharging battery 57 removing network bridge 135 replacing See installing resetting notebook 28 resources sharing 125 restarting notebook 28 restoring - Gateway M520 | User Guide Gateway M520 Notebook - Page 164
system key 32 starting notebook 26 programs 37 static electricity 66 status indicators battery charge 10, 56 Caps Lock 29 drive activity 29 hard drive 29 location 16 Num Lock 33 numeric keypad 29, 33 Pad Lock 29 power 10 toggle on or off 32, 101 troubleshooting 101 streaming audio and video 107 - Gateway M520 | User Guide Gateway M520 Notebook - Page 165
27, 28 wireless emitter 32 turning on notebook 26 wireless emitter 32 TV out (S-Video out) jack 14, 51 U updating device drivers 4 Windows 80 updating Norton AntiVirus 77 upgrading 65 USB port 11, 13 V VGA port 13, 49 video playing 44 streaming 107 S-Video out jack 14 troubleshooting 101 video - Gateway M520 | User Guide Gateway M520 Notebook - Page 166
workgroup naming 111 Z Zip drive USB port 11, 13 160 www.gateway.com - Gateway M520 | User Guide Gateway M520 Notebook - Page 167
- Gateway M520 | User Guide Gateway M520 Notebook - Page 168
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