Gateway MX8711 Reference Guide

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  • Gateway MX8711 | Reference Guide - Page 1
    NOTEBOOK REFERENCEGUIDE ®
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    and comfortably 14 Reducing eye strain 14 Setting up your computer desk and chair 15 Sitting at your notebook 15 Avoiding discomfort and injury from repetitive strain . 15 Connecting the AC adapter 16 Protecting from power source problems 17 Connecting the dial-up modem 18 Connecting to
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    the CD or DVD drive 36 Identifying drive types 36 Using a CD or DVD 38 Using the memory card reader 39 Memory card types 39 Inserting a memory card 39 Using a memory card 39 Removing a memory card 39 Adding and removing a PC Card 40 Using an optional port replicator 41 Installing a printer
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    Microsoft System Restore 79 Recovering your system to its factory condition . . . . . 82 Recovering your system using the Windows DVD . . . . 83 Chapter 8: Upgrading Your Notebook 85 Preventing static electricity discharge 86 Adding or replacing memory modules 87 Replacing the hard drive kit
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    Contents Troubleshooting 97 Audio 97 Battery 97 CD drives 97 Diskette drive (external 97 Display 98 DVD drives 99 Ethernet 101 File management 101 Hard drive 102 Internet 103 Keyboard 104 Media Center 105 Memory 107 Memory card reader 108 Modem (cable or DSL 108 Modem (dial-up 108
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    CHAPTER1 About This Reference • About this guide • Accessing your online User Guide • Gateway contact information • Microsoft Certificate of Authenticity • For more information 1
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    information and maintenance instructions that are specific to your model of Gateway notebook. For all other notebook information, see your online User Guide. Accessing your online User Guide In addition to this guide, your online User Guide has been included on your hard drive. Your User Guide is an
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    Model: S/No: Microsoft Certificate of Authenticity The Microsoft Certificate of Authenticity label found on the bottom of your notebook includes the product key code for your operating system. For more information For more information about your notebook, visit Gateway's Support page at www.gateway
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    CHAPTER 1: About This Reference 4
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    CHAPTER2 Checking Out Your Notebook • Front • Left • Right • Back • Bottom • Keyboard area 5
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    Front CHAPTER 2: Checking Out Your Notebook Speaker Microphone Memory jack card reader LCD panel release latch Headphone Battery jack charge indicator Power indicator Speaker Component Icon Speakers Microphone jack Description Provide audio output when headphones or amplified speakers are
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    www.gateway.com USB ports Kensington lock slot S-Video out Ventilation fan jack IEEE 1394 port PC Card slot Component Kensington™ lock slot Icon Description Secure your notebook to an object by connecting a Kensington cable lock to this slot. USB ports S-Video out jack Ventilation fan IEEE
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    2: Checking Out Your Notebook Component Icon CD or DVD drive USB ports CD or DVD drive USB ports Description Insert CDs or DVDs into this drive. For more information, see "Using the CD or DVD drive" on page 36. To determine the type of drive in your notebook, examine the drive tray's plastic
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    www.gateway.com Ethernet jack Modem jack Component Icon Ethernet jack Modem jack Monitor port Power connector Monitor port Power connector this port. For more information, see "Viewing the display on a projector or monitor" on page 44. Plug the AC adapter cable into this connector.
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    port replicators designed for your Gateway notebook. Provides power when the notebook is not plugged into AC power. Slide to unlock the battery. For more information, see "Changing the battery" on page 53. Install a memory module into this bay. For more information, see "Adding or replacing memory
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    www.gateway.com Keyboard area Power button Keyboard Touchpad Status indicators Component Icon Description Power button Press to turn the power on or off. You can also configure the power button for Sleep/Resume mode. For more information on configuring the power button mode, see "Changing
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    CHAPTER 2: Checking Out Your Notebook 12
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    safely and comfortably • Connecting the AC adapter • Connecting the dial-up modem • Connecting to a broadband modem or network • Starting your notebook • Turning off your notebook • Restarting (rebooting) your notebook • Using the status indicators • Using the keyboard • Using the EZ Pad touchpad
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    . • Although notebooks are sometimes called "laptops," do not use your notebook while it rests on your unprotected lap. Notebook operating temperatures can curtains on windows, and by installing a glare screen filter. • Use soft, indirect lighting in your work area. Do not use your notebook in a
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    your computer desk. • Adjust the height of the computer desk so your hands and arms are positioned parallel to the floor when you use the keyboard and chair so it supports the lower curve of your spine. You can use a pillow or cushion to provide extra back support. Sitting at your notebook • Avoid
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    for the battery to fully charge. Warning Do not attempt to disassemble the AC adapter. The AC adapter has no user-replaceable or user-serviceable parts inside. The AC adapter has dangerous voltages that can cause serious injury or death. Contact Gateway about returning defective AC adapters. Caution
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    www.gateway.com 2 Connect the AC adapter to your notebook's power connector. 3 Plug the power cord into a wall outlet. The battery charge indicator turns on (see "Front" on page 6 for the location of the battery charge indicator). If the battery charge indicator does not turn on, complete the
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    only No. 26 AWG or larger (for example, No. 24 AWG) UL-listed or CSA-certified telecommunication line cord for your dialup modem connection. To connect the modem: 1 Insert one end of the modem cable into the modem jack on your notebook. 2 Insert the other end of the modem cable into a telephone wall
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    www.gateway.com Connecting to a broadband modem or network Your notebook has a network jack that you can use to connect to a Insert one end of the network cable into the network jack on your notebook. 2 Insert the other end of the network cable into a cable modem, DSL modem, or Ethernet network jack.
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    the LCD panel. 2 Press the power button located above the keyboard. Tip For more information about changing the power button mode, see "Changing advanced settings" on page 59. 3 If you are starting your notebook for the first time, follow the on-screen instructions to select the language and time
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    more information on using Windows, see "Using Windows" and "Customizing Windows" in your online User Guide. Waking up your notebook When you have not used your notebook for several minutes or if you close the LCD panel without turning off your notebook, it may enter a power-saving mode called Sleep
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    some reason you cannot use the Shut Down option in Windows to turn off your notebook, press and hold the power button for about five seconds, then release it. Restarting (rebooting) your notebook If your notebook does not respond to keyboard, touchpad, or mouse input, you may have to close programs
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    does not turn off immediately, complete the following steps until the notebook turns off: 1. Press and hold the power button for about five seconds, then release it. 2. Unplug the power cord and remove the battery for more than 10 seconds. Using the status indicators Important If none of the
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    off - Hard drive is not being accessed. Using the keyboard Your notebook features a full-size keyboard that functions the same as a desktop computer keyboard. Many of the keys have been assigned alternate functions, including shortcut keys for Windows, function keys for specific system operations
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    gateway.com Key types The keyboard combination with a colored system key to perform a specific action. Windows key Press this key to open the Windows Start menu. This E (Computer window). Application key Press this key for quick access to shortcut menus and help assistants in Windows. Arrow
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    into the monitor port on your notebook) ■ Both displays at the same time For more information, see "Viewing the display on a projector or monitor" on page 44. Display the power status box in the upper-left corner of your display. The box shows the battery charge level, the BIOS version, and whether
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    www.gateway.com Press and hold To... FN, then press this system key... Turn the optional Bluetooth radio on or off. 6 Warning: affect battery performance. Play or pause the CD or DVD. Stop playing the CD or DVD. Skip back one CD track or DVD chapter. Skip ahead one CD track or DVD chapter.
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    and hold To... FN, then press this system key... Decrease the brightness of the display. Mute the sound. Press the key combination again to restore the sound. For more information, see " Pad touchpad The EZ Pad™ consists of a touchpad, two buttons, and a scroll zone. Touchpad Scroll zone 28 Left
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    You can use the EZ-Pad left and right buttons below the touchpad to select objects. Tip You can attach a mouse to the notebook or optional port replicator using a USB port. You do not need to shut down the notebook to connect a USB mouse. Tip For instructions on how to adjust the double-click speed
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    and release the left button once. This action is called clicking. Position the pointer over the object. Press the left button twice in rapid press and release the right button once. This action is called right-clicking. Position the pointer over the object. Press the left button and hold it down,
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    the speakers. -ORUse the mute and volume control buttons on the keyboard. For more information, see "System key combinations" on page 26. -ORClick (Start), All Programs, Accessories, then click Windows Mobility Center. The Windows Mobility Center window opens. Slide the Volume control to the desired
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    volume, click (Mute). To restore volume, click it again. 4 To adjust device volume levels, click Mixer. The Volume Mixer dialog box opens, where you can click and drag sliders for individual devices. 32 Tip Adjust the Windows Sounds slider to change system sounds volume independently of general
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    Gateway notebook may have a factory or services is harmful notebook may have an IEEE 802.11 radio for communicating with other computers Windows Mobility Center. The Windows Mobility Center window opens. Click Turn wireless on or Turn wireless off. Tip For more information about using your notebook
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    + F6. Tip For more information about using your notebook on a Bluetooth Personal Area Network, see "Bluetooth Networking" in your online User Guide Help For more information about Bluetooth, click Start, then click Help and Support. Type the keyword Bluetooth in the Search Help box, then press ENTER
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    Accessories • Using the CD or DVD drive • Using the memory card reader • Adding and removing a PC Card • Using an optional port replicator • Installing a printer or other peripheral device • Viewing the display on a projector or monitor • Viewing the display on a television • Ordering accessories
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    Using the CD or DVD drive You can use your notebook to enjoy a wide variety of multimedia features. Identifying drive types Your Gateway notebook may contain one of the following drive types. Look on the front of the drive for one or more of the following logos: If your drive has this This is
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    www.gateway.com If your drive has this logo... ROM/R/RW This is your drive type... Multi-format double layer DVD±RW drive HD DVD drive Use your drive for... Installing programs, playing audio CDs, playing DVDs, accessing data, recording music and data to CD-R or CD-RW discs, and recording video
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    Accessories Using a CD or DVD [ Eject button Manual eject hole Important DVD discs and drives contain regional codes that help control DVD title exports and help reduce illegal disc distribution. To be able to play a DVD, the disc's regional code and your DVD drive's regional code must match. The
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    a memory card To insert a memory card: • Insert the memory card into the memory card slot with the label facing up and the arrow on the label pointing towards the notebook. Using a memory card To access a file on a memory card: 1 Click (Start), then click Computer. 2 Double-click the drive letter
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    CHAPTER 4: Using Drives and Accessories Adding and removing a PC Card Your notebook has a PC Card slot (also known as a PCMCIA card slot). This slot accepts one Type II card. You do not need to restart your notebook when changing most cards because your notebook supports hot-swapping. Hot-swapping
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    www.gateway.com 6 Eject the PC Card by pressing the eject button again. Using an optional port replicator Although you can attach devices directly to your notebook, a port replicator lets you make all of those connections at one time. When you travel with your notebook, you merely disconnect from
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    . Connecting a USB device Your notebook has USB ports for connecting devices such as a diskette drive, flash drive, printer, scanner, camera, keyboard, or mouse. Important USB devices may have special installation instructions. See your USB device's installation guide. Important For more information
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    IEEE 1394 port on your notebook. Tip For the location of the IEEE 1394 port on your notebook, see "Left" on page 7. For the location of the IEEE 1394 port on an optional port replicator, see the port replicator user guide. Tip For more information about editing video, see "Creating a video DVD" in
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    see "Back" on page 9. For the location of the VGA port on an optional port replicator, see the port replicator user guide. 3 Turn on your notebook. 4 Plug the projector's or monitor's power cord into an AC power source and turn it on. Windows recognizes the new hardware and the New Display Detected
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    the Windows Mobility Center" in your online User Guide. 2 Click (Change display settings). The Display Settings dialog box opens. 3 Click monitor 2. 4 Adjust properties such as Resolution or Colors if necessary. 5 To use the external monitor or projector as a "mirror" (duplicate) of the notebook
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    (Start), All Programs, Accessories, then click Windows Mobility Center. The Windows Mobility Center window opens. Tip For more information about the Windows Mobility Center, see "Using the Windows Mobility Center" in your online User Guide. 2 Click (Change presentation settings). The Presentation
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    through an S-Video out jack. Use the built-in speakers or a set of headphones or external powered speakers, or connect your notebook to a stereo system using the headphone jack to hear sound while playing a DVD. DVD playback to a VCR will be scrambled by copyright protection software. To view your
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    an additional battery. Carrying cases Gateway has large-capacity carrying cases if you need additional space for accessories or supplies. Hard drives If you want to increase your internal storage space, try replacing your existing hard drive with a larger drive. See "Replacing the hard drive kit" on
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    www.gateway.com Printers You can attach almost any type of printer to your notebook. The most common types are inkjet and laser printers, which inkjet printers when you are printing large documents. USB flash drive Use a USB flash drive for storing files or transferring files to another computer. 49
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    CHAPTER 4: Using Drives and Accessories 50
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    CHAPTER5 Managing Power • Monitoring the battery charge • Recharging the battery • Changing the battery • Recalibrating the battery • Getting the most from your battery • Changing notebook power settings 51
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    life when on battery power. Closely monitor the battery charge. When the battery charge gets low, change the battery or connect to AC power immediately to prevent losing any unsaved work. To monitor the battery charge: • Move the mouse pointer over the power cord icon or battery icon in the taskbar
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    your notebook is connected to AC power, you can change the battery while the notebook is turned on. If your notebook is not plugged into an AC outlet, you must turn the notebook off while changing the battery. To replace the battery: 1 Disconnect your notebook from the optional port replicator. 2 If
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    maintain the accuracy of the battery gauges. To recalibrate the battery: 1 Connect the AC adapter, then turn on your notebook. 2 As soon as it starts and you see a startup screen, press F2. The BIOS Setup utility opens. 3 Open the Advanced menu. 4 Highlight Battery Auto Learning, then select Enabled
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    no memory. Conserving battery power To conserve power while using the battery to power your notebook: • Turn off wireless networking and Bluetooth. • Dim the display as low as is comfortable. • Disconnect all external devices, like Firewire and USB devices, and optical drives. • Remove PC Cards when
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    cannot use a power adapter. • To find AC power outlets in airports, look for them next to support pillars, in large areas such as boarding gates, and under banks of telephones. Changing power modes You can use the following power modes to lengthen the life of your notebook's battery: • Sleep - while
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    similar to Sleep mode. The notebook also writes all current memory (RAM) information to the hard drive similar to Hibernate mode. If your notebook experiences a power outage while in Hybrid Sleep mode, the notebook reads the memory information from the hard drive and opens the programs and documents
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    of your notebook's power button, Sleep system key, and power-saving timers by changing power settings on your notebook. You can customize power settings from the Windows Mobility Center by selecting power plans and adjusting advanced power settings. Changing the power plan Power plans (groups
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    to the power button and Sleep system key. You can also select which power saving mode is activated when you close the LCD panel. To change advanced power management settings: 1 Click (Start), All Programs, Accessories, then click Windows Mobility Center. The Windows Mobility Center window opens. 59
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    . Help For more information about changing the power management settings, click Start, then click Help and Support. Type the keyword power management in the Search Help box, then press ENTER. To turn on Hybrid Sleep mode: 1 On the Select a power plan window, click Change plan settings for the plan
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    CHAPTER6 Traveling with Your Notebook • Packing your notebook • Traveling by air • Dial-up modem • Radio frequency wireless connections • Files • Security • Power • Additional tips 61
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    the metal detector. • Turn off you notebook for takeoff and landing. • Turn off all wireless devices while in the aircraft. Dial-up modem • Take a telephone cord to connect the modem to telephone jacks. If you are traveling internationally, take telephone jack adapters or an acoustic handset coupler
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    www.gateway.com Radio frequency wireless connections Important If your notebook came equipped with an internal embedded wireless computer to your notebook before you travel. • If you need to access your desktop computer files from your notebook while traveling, set up your desktop computer for
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    must return your notebook to Gateway for service. To create a startup password: 1 Restart your notebook. As soon as you see a startup screen, press F2. The BIOS Setup utility opens. 2 Open the Security menu, highlight Set Supervisor Password, then press ENTER and follow the instructions. You must
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    , then press ENTER. 7 When you start your computer, you are prompted to enter the user password you set in Step 3. • Review the information in "Protecting your notebook" in your online User Guide. Power • Take your AC power adapter to recharge the battery. If you are traveling internationally, take
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    company and credit card company to learn about emergency travel assistance if your notebook is lost or damaged. • Take your recovery discs in case you need to install an additional driver or software. Tip You can create a Drivers and Applications Recovery disc using the Gateway Recovery Center. 66
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    CHAPTER7 Maintaining Your Notebook • Caring for your notebook • Cleaning your notebook • Maintaining the battery • Cleaning CDs or DVDs • Recovering your system 67
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    • Do not block the ventilation fan slots. If these slots are blocked, your notebook may overheat resulting in unexpected shutdown or permanent damage to the notebook. • When storing your notebook for an extended period of time, unplug AC power and remove the battery after discharging it partway. 68
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    the power cord, modem cable, and network cable from the wall outlets and remove the battery. Always turn off your notebook and other peripherals before cleaning any components. Also, remove the battery before cleaning any components. Use a damp, lint-free cloth to clean your notebook and other parts
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    . If you spill liquid on the keyboard, turn off your notebook and turn the notebook upside down. Let the liquid drain, then let the keyboard dry before trying to use it again. If the keyboard does not work after it dries, you may need to replace it. A replacement keyboard may not be covered by your
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    outlet, the automatic battery charger no longer keeps the battery charged. Caution When the battery is in the notebook and the notebook is running on AC power, the battery constantly charges, even though it has a full charge. This reduces the life of the battery. If the battery is fully charged and
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    recovering or restoring your system). Gateway provides everything you need to recover your system under most conditions. Caution To prepare your computer for additional system recovery options, you should create a set of software and driver recovery discs as soon as possible. For instructions, see
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    www.gateway.com If you upgrade or exchange your hard drive or if your hard drive is completely erased or corrupted, your only option for system recovery may be to reinstall Windows from the Windows DVD, then recover your pre-installed software and device drivers using recovery discs that you created
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    a complete system recovery. (Your computer must have a recordable disc drive to perform this procedure.) To create discs for recovering pre-installed software and drivers: 1 Click (Start), All Programs, Gateway Recovery Center, then click Gateway Recovery Center. The Gateway Recovery Center opens
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    . Tip After a recovery disc is created, your computer names the disc Recovery13 for disc 1 of a 3-disc set, Recovery23 for disc 2, and so on. 6 If multiple discs are required, insert the additional blank disks when prompted. 7 When the process is finished, the Congratulations! window opens. 8 Click
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    If you have recently reinstalled Windows or installed a new hard drive, and your Start menu does not contain Gateway Recovery Center as an option, you must recover your software and drivers using software and driver recovery discs you have created. For instructions, see "Recovering pre-installed
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    To recover software and drivers using recovery discs: 1 Insert a software and driver recovery disc into a CD or DVD drive. If an AutoPlay dialog box appears, click Run Grc_Vista.exe. If an AutoPlay dialog box does not appear and Gateway Recovery Center does not start, open Computer and run the file
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    . - OR To recover pre-installed device drivers, click Device driver recovery, then click the type of driver you want to recover. 3 Click Next. 4 If the software or driver is not shown on the list, and you have a multiple-disc set of recovery discs, close Gateway Recovery Center and try another
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    install software or device drivers. You can also create a restore point manually. For instructions, see "Manually creating a restore point" on page 81. Help For more information about using Microsoft System Restore, click Start, then click Help and Support. Type windows system restore in the Search
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    Your Notebook 2 On the left side of the window, click Repair Windows using System Restore, then click Next. The Choose a restore point dialog box opens. 3 Click the restore point you want, click Next, then click Finish. A confirmation message box appears. 4 Click Yes. Your system is restored using
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    www.gateway.com Manually creating a restore point To manually create a restore point: 1 Click (Start), Control Panel, System and Maintenance, then click Backup and Restore Center. The Backup and Restore Center opens. 2 On the left side of the window, click Create a restore point or change settings,
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    Your Notebook Recovering your system to its factory condition If your computer's problems are not solved by any of the other recovery options, you may need to recover its hard drive to its factory condition. This process is called a factory recovery. Caution A complete factory recovery deletes
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    system DVD. You also need to recover your computer's pre-installed software and device drivers. To completely re-install Windows: 1 If you can still run Windows, back up your personal files, and create a set of software and driver recovery discs (if you have not already done so). For instructions
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    keyboard. A list of valid boot devices appears. 4 Press the arrow keys to select the drive containing the Windows DVD, then press ENTER and follow the on-screen instructions. 5 After Windows is completely re-installed, use the software and driver recovery discs you created to recover your computer
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    CHAPTER8 Upgrading Your Notebook • Preventing static electricity discharge • Adding or replacing memory modules • Replacing the hard drive kit 85
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    moving parts, turn off your notebook, unplug the power cord, modem cable, and network cable, and remove the battery before opening the case. Warning To prevent risk of electric shock, do not insert any object into the vent holes of the notebook. Important Before installing or replacing components
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    module can be placed in any slot. Memory bay To add or replace memory modules: 1 Follow the guidelines under "Preventing static electricity discharge" on page 86. 2 Turn off your notebook. 3 Disconnect from the optional port replicator. 4 Disconnect the AC adapter, modem cable, and network cable, if
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    CHAPTER 8: Upgrading Your Notebook 7 Loosen the seven memory bay cover screws (these screws cannot be removed). Screws Screws Thumb notch Screws 8 Use the thumb notch to lift the memory bay cover, then remove it. Be careful not to break off the tabs located on the end of the cover opposite of
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    the memory bay. 12 Replace the memory bay cover, then tighten the cover screws. 13 Insert the battery, then turn your notebook over. 14 Connect to the optional port replicator. -ORConnect the power adapter, modem cable, and network cable. 15 Reconnect all peripheral devices and replace any PC cards
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    to the new hard drive. For more information, see "Backing up files" in your online User Guide. 3 Follow the guidelines under "Preventing static electricity discharge" on page 86. 4 Turn off your notebook. 5 Disconnect from the optional port replicator. 6 Disconnect the AC adapter, modem cable, and
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    www.gateway.com 9 Loosen the hard drive bay cover screw (this screw cannot be removed), then remove the hard drive bay cover. Screw 10 Pull on the black plastic tab to slide the old hard drive kit away from the hard drive connector. 11 Lift the hard drive kit out of your notebook. 91
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    hard drive to the hard drive kit bracket. Screws Screws 14 Remove the old drive from the bracket. 15 Place the new drive, label side up, onto the bracket so the screw holes line up. 16 Replace the screws that secure the kit bracket to the drive. 17 Slide the new hard drive kit into your notebook
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    gateway.com 18 Replace the hard drive bay cover, then tighten the cover screw. 19 Insert the battery then turn your notebook over. 20 Connect to the optional port replicator. -ORConnect the power adapter, modem cable, and network cable 21 Turn on your notebook, open the DVD drive, insert the Windows
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    CHAPTER 8: Upgrading Your Notebook 94
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    CHAPTER9 Troubleshooting • Safety guidelines • First steps • Troubleshooting • Telephone support 95
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    86. While troubleshooting your notebook, follow these safety guidelines: • Never remove the memory bay or hard drive bay cover while your notebook is turned on, while the battery is installed, and while the modem cable, network cable, and AC power adapter are connected to your notebook. • Make sure
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    . • Make sure that your hard drive is not full. • If an error message appears on the screen, write down the exact message. The message may help Gateway Customer Care in diagnosing and fixing the problem. • If you added or removed peripheral devices, review the installation procedures you performed
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    , try using the diskette again. For instructions on running Error checking, see "Checking the hard drive for errors" in your online User Guide. You see a "Non-system disk," "NTLDR is missing," or "Disk error" error message • Eject the diskette from the diskette drive, then press ENTER. • Make sure
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    mode. Press the power button. • The notebook may be sending its display to an external monitor or projector. Press FN + F4 several times to toggle through the LCD panel, an external monitor or projector, or both. DVD drives Your notebook does not recognize a disc • The disc may not be seated
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    CHAPTER 9: Troubleshooting • Try a different disc. Occasionally discs are flawed and cannot be read by the drive. • Some music CDs have copy protection software. You may not be able to play these CDs on your notebook. • Your notebook may be experiencing some temporary memory problems. Shut down and
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    www.gateway.com • Make sure that the disc's regional code and your DVD drive's regional code match. • Make sure that a DVD player program has been installed on your notebook. For instructions on playing a DVD, see "Playing music and movies" in your online User Guide. A DVD does not produce sound on
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    CHAPTER 9: Troubleshooting Hard drive You see an "Insufficient disk space" error message • Delete unnecessary files from the hard drive using Disk Cleanup. For instructions on deleting unnecessary files, see "Deleting unnecessary files" in your online User Guide. • Empty the Recycle Bin by right-
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    gateway problem with your modem. For more information, see "Modem (dial-up)" on page 108. • Make sure that your account with your Internet service provider (ISP) is set up correctly. Contact your ISP technical support for help. Help For more information about troubleshooting get the error, your ISP
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    Click the receive button in your e-mail program. • Make sure that your account with your Internet service provider (ISP) is set up correctly. Contact your ISP for technical support. Keyboard A keyboard character keeps repeating or you see a "Keyboard stuck" or "Key failure" error message • Make sure
  • Gateway MX8711 | Reference Guide - Page 111
    section only covers problems relating to Media Center mode. Media Center mode is available only on Windows Vista Home Premium and Ultimate versions. To view Media Center troubleshooting information that is not covered in this section, go to the Gateway support Web Site at www.gateway.com. The Media
  • Gateway MX8711 | Reference Guide - Page 112
    Troubleshooting • Screen resolution-By default, the notebook Guide. Help For more information about adjusting display settings, click Start, then click Help and Support support higher screen resolutions. The Media Center video display will likely be better on a newer model Center computer functions.
  • Gateway MX8711 | Reference Guide - Page 113
    with Service Pack (SP) 1 or 2, Windows Media Player 9 or later, and the Windows patch Q810243 Update. You want to know whether you can play recorded videos on your home DVD player • Yes, you can. DVDs recorded with the Media Center can be played on a home DVD player. Memory You see a "Memory error
  • Gateway MX8711 | Reference Guide - Page 114
    Help and Support. Type the keyword memory error in the Search Help box, then press ENTER. You see a "Not enough memory" error message • Close all programs, then restart your notebook. Memory card reader Drive letter for the memory card slot does not appear in the My Computer window • Reboot your
  • Gateway MX8711 | Reference Guide - Page 115
    about dialing properties, click Start, then click Help and Support. Type the keyword dialing in the Search Help box, then press ENTER. To check the dialing properties: 1 Click (Start), then click Control Panel. The Control Panel window opens. 2 Click Hardware and Sound. 3 Click the Phone and
  • Gateway MX8711 | Reference Guide - Page 116
    support. • See if the modem works with a different communications program. The problem may be with just one program. • Review the troubleshooting , such as line noise, telephone service provider equipment, or ISP limitations, may lower the speed even further. If your notebook has a v.90 modem, the
  • Gateway MX8711 | Reference Guide - Page 117
    no data, or if you get an error such as port already open or the modem has failed to respond, the modem did not pass diagnostics. Help For more information about modem troubleshooting, click Start, then click Help and Support. Type the keyword modem troubleshooting in the Search Help box, then press
  • Gateway MX8711 | Reference Guide - Page 118
    the modem volume: 1 Click (Start), then click Control Panel. The Control Panel window opens. 2 Click Hardware and Sound. 3 Click Phone and Modem Options. The your notebook. • Remove all extension cables and switch boxes. • Try a mouse you know is working to make sure that the mouse port works.
  • Gateway MX8711 | Reference Guide - Page 119
    Start, then click Help and Support. Type the keyword network troubleshooting in the Search Help box, then press ENTER. You cannot see the other computers on your wired Ethernet network • Make sure that your Ethernet cable is plugged into the Ethernet jack on your notebook. Make sure that the other
  • Gateway MX8711 | Reference Guide - Page 120
    Troubleshooting Internet Explorer is unable to access the Internet • Reset the power on your cable or DSL modem and your access point. This reestablishes communication between your Internet Service your notebook is a member of a domain at your workplace, you may not be able to connect your notebook
  • Gateway MX8711 | Reference Guide - Page 121
    .gateway. Note any antenna placement constraints in the access point user guide because the speed of a wireless network is related to signal window and make sure that both the WAP and the WLAN in the computer have matching WEP keys. You are in a wireless network, but no available networks are listed
  • Gateway MX8711 | Reference Guide - Page 122
    may not have the same workgroup name as the other computers on your network. For more information, see "Naming the computers and workgroup" in your online User Guide. • If your notebook was previously connected directly to your cable or DSL modem, and your ISP requires you to use a static IP
  • Gateway MX8711 | Reference Guide - Page 123
    PC Card's documentation. Pointing device See "Touchpad or pointing device" on page 120. Power Your notebook is not working on AC power • Make sure that your AC power adapter is connected correctly to your notebook. For instructions on connecting the AC power adapter, see "Connecting the AC adapter
  • Gateway MX8711 | Reference Guide - Page 124
    and Support. Type the keyword printer troubleshooting in the Search Help box, then press ENTER. The printer will not turn on • Make sure that the printer is online. Many printers have an online/offline button that you may need to press. • Make sure that the power cable is plugged into an AC power
  • Gateway MX8711 | Reference Guide - Page 125
    out of paper" error message After adding paper, make sure that the printer is online. Most printers have an online/offline button that you need to press after adding paper. Sound Help For more information about troubleshooting sound issues, click Start, then click Help and Support. Type the keyword
  • Gateway MX8711 | Reference Guide - Page 126
    CHAPTER 9: Troubleshooting Status indicators The status indicators are not functioning • Make sure " in your online User Guide. The notebook is not responding when you click or tap on the touchpad or pointing device • Turn on the touchpad or pointing device. For instructions on how to adjust the
  • Gateway MX8711 | Reference Guide - Page 127
    page 47. Telephone support Before calling Gateway Customer Care If you have a technical problem with your notebook, follow these recommendations before contacting Gateway Customer Care: • Make sure that your notebook is connected correctly to a grounded AC outlet that is supplying power. If you use
  • Gateway MX8711 | Reference Guide - Page 128
    of your problem, including the exact text of any error messages, and the steps you have taken. • Make sure that your notebook is nearby at the time of your call. The technician may have you follow troubleshooting steps. • The label on the bottom of your notebook includes the Gateway Customer Care
  • Gateway MX8711 | Reference Guide - Page 129
    APPENDIX A Legal Information • Important safety information • Regulatory compliance statements • Environmental information • Notices 123
  • Gateway MX8711 | Reference Guide - Page 130
    Some notebooks have a replaceable CMOS battery on the system board. There is a danger of explosion if the CMOS battery is replaced incorrectly. Replace the battery with the same or equivalent type recommended by the manufacturer. Dispose of batteries according to the manufacturer's instructions. 124
  • Gateway MX8711 | Reference Guide - Page 131
    not operate properly when the operating instructions are followed. • The notebook was dropped or the cabinet is damaged. • The notebook performance changes. Replacement parts and accessories Use only replacement parts and accessories recommended by Gateway. Regulatory compliance statements Wireless
  • Gateway MX8711 | Reference Guide - Page 132
    Caution Only use drivers approved for the country in which the device will be used. See the Gateway System Restoration Kit, or contact Gateway Customer Care for additional information. Important Every country has different restrictions on the use of wireless devices. Since your notebook is equipped
  • Gateway MX8711 | Reference Guide - Page 133
    . Caution Recycle or dispose of the used notebook properly according to federal, state and local laws. Responsible party: Gateway, Inc. 7565 Irvine Center Drive Irvine, CA 92618 Phone: 800-846-2000 Product: • PA2 This device complies with Part 15 of the FCC Rules. Operation of this product is
  • Gateway MX8711 | Reference Guide - Page 134
    of Federal Regulations (CFR 47) (applicable to products fitted with USA modems) Your modem complies with Part 68 of the Code of Federal Regulations (CFR 47) rules. On the computer or modem card is a label that contains the FCC registration number and Ringer Equivalence Number (REN) for this device
  • Gateway MX8711 | Reference Guide - Page 135
    www.gateway.com Canada Industry Canada (IC) Intentional emitter per RSS 210 Caution To prevent radio interference to licensed service or co-channel Mobile Satellite systems, this device is intended to be operated indoors and away from windows to provide maximum shielding. Equipment (or its transmit
  • Gateway MX8711 | Reference Guide - Page 136
    some cases, the inside wiring associated with a single-line individual service may be extended by means of a certified connector assembly. The the electrical ground connections of the power utility, telephone lines, and internal metallic water pipe system, if present, are connected together.
  • Gateway MX8711 | Reference Guide - Page 137
    of a CD or DVD drive. All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards, including IEC 825. The laser devices in these components are classified as "Class 1 Laser Products" under a US Department of Health and Human Services (DHHS) Radiation Performance
  • Gateway MX8711 | Reference Guide - Page 138
    system improvements, Gateway is not responsible for inaccurate information which may appear in this manual. For the latest product updates, consult the Gateway Web site at www.gateway.com. In no event will Gateway statement If your notebook has a DVD drive and an analog TV Out port, the following
  • Gateway MX8711 | Reference Guide - Page 139
    53 latch 10 locating 10 managing power 55 monitoring charge 52 purchasing 48 recalibrating 54 recharging 16, 52 release latch 10 replacing 53 bays battery 53 hard drive 10 memory 10, 87 BIOS Setup utility 54 Bluetooth 27 brightness adjusting 27, 28, 31 system keys 27, 28 C cable lock 7 cable
  • Gateway MX8711 | Reference Guide - Page 140
    48 CD cleaning 72 inserting 38 CD drive See DVD drive cellular phone memory cards 39 Certificate of Authenticity 3 cleaning audio CD 72 case 69 CD 72 DVD 72 keyboard 70 LCD panel 70 notebook exterior 69 screen 70 clicking 30 closing unresponsive program 22 connecting AC adapter 16 dial-up modem 18
  • Gateway MX8711 | Reference Guide - Page 141
    25 G Gateway model number 3 serial number 3 Support 3 H hard drive bay 10 indicator 24 installing 90 purchasing 48 replacing 90 troubleshooting 102 headphone jack 6 Hibernate mode 56 hot-swapping 40, 42 Hybrid Sleep mode 26, 57 system key 26 turning on 60 I i.Link port 7, 42 IEEE 1394 port 7, 42
  • Gateway MX8711 | Reference Guide - Page 142
    42 hard drive 90 memory 87 PC Card 40 peripheral devices 42 printer 42 scanner 42 Internet troubleshooting 103, 110 J jacks See connections K Kensington cable lock 64 lock slot 7 key combinations 26 keyboard buttons 24 cleaning 70 connecting 24 features 24 locating 11 troubleshooting 104 USB port
  • Gateway MX8711 | Reference Guide - Page 143
    www.gateway.com locating 6 memory cards supported 39 using 39 microphone jack 6 Microsoft Certificate of Authenticity 3 Microsoft System Restore 79 model number 3, 64 modem cable 9, 19 connecting 18, 19 dial-up 62 DSL 9, 19 international adapter 62 jack (dial-up) 9, 18 troubleshooting 108 monitor
  • Gateway MX8711 | Reference Guide - Page 144
    45 port 9 138 screen resolution 45 using 26 R radio approval authorities 63 radio frequency wireless connections 63 RAM See memory rebooting notebook 22 recalibrating battery 54 recharging battery 52 recovering drivers 73 software 73 system 72, 83 replacing See installing resetting notebook 22
  • Gateway MX8711 | Reference Guide - Page 145
    23 drive activity 24 hard drive 24 location 11 numeric keypad 24 Pad Lock 24 power 6 toggle on or off 26, 120 troubleshooting 120 supervisor password 64 surge protector 17 Suspend 26 S-Video (TV) out jack 7, 47 system identification label 3 system keys combinations 26 locating 25 system recovery 72
  • Gateway MX8711 | Reference Guide - Page 146
    31 muting 28, 31 system keys 28 troubleshooting 119 W waking up notebook 21 Windows key 25 Product Key Code 3 wired Ethernet troubleshooting 113 wireless Ethernet using while traveling 63 wireless network button 26 turning off 33 turning on 33 working safely 14 U upgrading 85 USB port 7, 8, 42 user
  • Gateway MX8711 | Reference Guide - Page 147
  • Gateway MX8711 | Reference Guide - Page 148
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