Gateway NV-48 Gateway NV40 Series User's Reference Guide - English
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- Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 1
NOTEBOOK REFERENCEGUIDE - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 2
- Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 3
eye strain 14 Setting up your computer desk and chair . . . . . 15 Sitting at your notebook 15 Avoiding discomfort and injury from repetitive strain 16 Connecting the AC adapter 16 Protecting from power source problems 18 Connecting to a broadband modem or network . . 18 Connecting the optional - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 4
27 Using the EZ Pad touchpad 29 Using the capacitive touch keys 32 Using the webcam 34 Adjusting the brightness 34 Adjusting the volume 35 Turning your wireless radio on or off 37 IEEE 802.11 wireless network radio 37 Bluetooth radio 38 Chapter 4: Using Drives and Accessories . . . 39 Using - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 5
64 Radio frequency wireless connections 65 Security 66 Power 67 Additional tips 68 Chapter 7: Maintaining Your Notebook . . . 69 Caring for your notebook 70 Cleaning your notebook 70 Cleaning the exterior 71 Cleaning the keyboard 71 Cleaning the notebook screen 72 Maintaining the battery - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 6
90 Hard drive 90 Internet 91 Keyboard 92 Media Center 93 Memory 96 Memory card reader 97 Modem (cable or DSL 97 Modem (dial-up 97 Mouse 101 Networks (wired 102 Networks (wireless 104 Passwords 106 Power 107 Printer 107 Sound 109 Status indicators 109 Touchpad 110 Video 110 - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 7
CHAPTER1 About This Reference • About this guide • Accessing your online User Guide • Gateway contact information • Microsoft Certificate of Authenticity • For more information 1 - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 8
on your hard drive. Your User Guide is an in-depth, easy-to-read manual that includes information on the following topics: • Help and technical support • Using and customizing Windows and other software • Using the Internet • Protecting your files • Playing and recording media • Networking To access - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 9
key code for your operating system. For more information For more information about your notebook, visit Gateway's Support page at www.gateway.com or the Web address shown on your notebook's label. The Support page also has links to additional Gateway documentation and detailed specifications. 3 - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 10
CHAPTER 1: About This Reference 4 - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 11
CHAPTER2 Checking Out Your Notebook • Front • Left • Right • Back • Bottom • Keyboard area • LCD panel 5 - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 12
. For more information, see "Using the memory card reader" on page 43. The memory card reader supports Memory Stick®, Memory Stick Pro®, MultiMediaCard™, Secure Digital™, and xD-Picture Card™cards. Helps cool internal components. Warning: Do not work with the notebook resting on your lap. If the air - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 13
. Plug the other end of the cable into a cable modem, DSL modem, or an Ethernet network jack. For more information, see "Connecting to a broadband modem or network" on page 18. Plug USB devices (such as a diskette drive, flash drive, printer, scanner, camera, keyboard, or mouse) into these ports. 7 - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 14
compare the logo to those listed in "Identifying drive types" on page 40. Plug a USB device (such as a diskette drive, flash drive, printer, scanner, camera, keyboard, or mouse) into this port. Press to turn the power on or off. You can also configure the power button for Sleep/Resume mode. For more - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 15
Provides power when the notebook is not plugged into AC power. Plug a dial-up modem cable into this optional jack. For more information, see "Connecting the optional dial-up modem" on page 19. Plug the AC adapter cable into this connector. Bottom Battery Battery lock Memory/ Hard drive bay - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 16
"Changing batteries" on page 53. MicroPCI modules are located in this bay. Memory bay Hard drive bay Ventilation slots and cooling fan Memory modules are located in this bay. The hard drive is located in this bay. Helps cool internal components. Warning: Do not work with the notebook resting on - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 17
models Speakers Status indicators Keyboard Capacitive touch keys Power/Battery indicators Touchpad Component Icon Description Speakers Left and right speakers deliver stereo audio output. Status indicators Inform you when a drive is in use or when a button has been pressed that affects - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 18
information, see "Using the EZ Pad touchpad" on page 29. Capacitive touch keys Press to access capacitive touch key function. For more information, see "Using the capacitive touch keys" on page 32. LCD panel Microphone Webcam Component Icon Description Webcam Use to let others see who they - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 19
modem or network • Connecting the optional dial-up modem • Starting your notebook • Turning off your notebook • Restarting (rebooting) your notebook • Using the status indicators • Using the keyboard • Using the EZ Pad touchpad • Using the capacitive touch keys • Using the webcam • Adjusting the - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 20
the computer desk and screen so you can avoid glare on your screen and light shining directly into your eyes. Reduce glare by installing shades or curtains on windows, and by installing a glare screen filter. • Use soft, indirect lighting in your work area. Do not use your notebook in a dark - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 21
extra back support. Sitting at your notebook • Avoid bending, arching, or angling your wrists. Make sure that they are in a relaxed position when you type. • Do not slouch forward or lean far back. Sit with your back straight so your knees, hips, and elbows form right angles when you work. • Take - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 22
. Allow three hours for the battery to fully charge. Power subsystem 19V DC, 65W AC adapter Temperature: Operating: 5 °C ~ 35 °C Non-operating: -20 °C ~ 65 °C Warning Do not attempt to disassemble the AC adapter. The AC adapter has no user-replaceable or user-serviceable parts inside. The AC adapter - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 23
www.gateway.com To connect the AC adapter: 1 Connect the power cord to the AC adapter. 2 Connect the AC adapter to your notebook's power connector. 3 Plug the power cord into a wall outlet. The battery charge indicator turns on (see "Front" on page 6 for the location of the battery charge indicator - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 24
you finish using your notebook for the first time, turn off your notebook and leave your notebook connected to AC power until the battery charge indicator turns orange and stop blinking. Important If the battery charge indicator does not turn blue after three hours, contact Gateway Customer Care at - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 25
www.gateway.com To connect to a cable or DSL modem or to a wired Ethernet network: 1 Insert one end of the network cable into the network jack on your notebook. Tip When using a cable with a sleeve over the plug, pull the sleeve back to make sure that the plug locks into the jack. 2 Insert the other - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 26
CHAPTER 3: Setting Up and Getting Started To connect the optional modem: 1 Insert one end of the modem cable into the modem jack on your notebook. 2 Insert the other end of the modem cable into a telephone wall jack. Important The modem will not work with digital or PBX telephone lines. 20 - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 27
the LCD panel. 2 Press the power button located above the keyboard. Tip For more information about changing the power button mode, see "Changing advanced settings" on page 60. 3 If you are starting your notebook for the first time, follow the on-screen instructions to select the language and time - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 28
more information on using Windows, see "Using Windows" and "Customizing Windows" in your online User Guide. Waking up your notebook When you have not used your notebook for several minutes or if you close the LCD panel without turning off your notebook, it may enter a power-saving mode called Sleep - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 29
some reason you cannot use the Shut Down option in Windows to turn off your notebook, press and hold the power button for about five seconds, then release it. Restarting (rebooting) your notebook If your notebook does not respond to keyboard, touchpad, or mouse input, you may have to close programs - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 30
inform you when a drive is being used or when a button has been pressed that affects how the keyboard is used. The status indicators are located below the screen. 24 Power HDD Num lock Battery Caps lock Bluetooth Indicator Icon Description Power indicator ❥ LED on - Notebook is on. ❥ LED - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 31
. ❥ LED off - Bluetooth communication is turned off. Using the keyboard Your notebook features a full-size keyboard that functions the same as a desktop computer keyboard. Many of the keys have been assigned alternate functions, including shortcut keys for Windows, function keys for specific system - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 32
keyboard has several different types of keys. Some keys perform specific actions specific action. Windows key Press this key to open the Windows Start menu. This key can also be used in combination with other keys to open utilities like F (Search utility), R (Run utility), and E (Computer window - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 33
aviation regulations require wireless devices to be turned off while traveling in an airplane. Bluetooth communication devices are examples of devices that provide wireless communication. Important: The wireless network switch must be in the ON position for this button to work. For more - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 34
Press and hold To... FN, then press this system key... Turns the display screen backlight off F8 to save power. Press any key to return. Play/ Pause-Plays or pauses the CD or DVD. Stop-Stops playing the CD or DVD. Previous-Skips back one CD track or DVD chapter. Next-Skips ahead one - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 35
www.gateway.com Using the EZ Pad touchpad The EZ Pad™ consists of a touchpad, two buttons, and a scroll zone. Touchpad Left button Right button When you move your finger on the touchpad, the pointer (arrow) on the screen moves in the same direction. You can use the scroll zone to scroll through - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 36
Started You can use the EZ-Pad left and right buttons below the touchpad to select objects. Tip You can attach a mouse to the notebook using a USB port. You do not need to shut down the notebook to connect a USB mouse. Tip For instructions on how to adjust the double-click speed, pointer speed - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 37
Quickly press and release the right button once. This action is called right-clicking. Position the pointer over the object. Press the left button and hold it down, then use the touchpad to move (drag) the object to the appropriate part of the screen. Release the button to drop the object where you - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 38
(only for certain models) Programmable MyBackup Wireless Touchpad Mute Decrease Increase key switch toggle volume volume (only for certain models) Button Description PowerSave key-enable the Gateway PowerSave solution. The Gateway PowerSave solution uses the power-saving features of some sub - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 39
www.gateway.com Button Description Wireless switch-turn the optional IEEE 802.11 wireless network radio on or off. For more information, see "Wireless Ethernet Networking" in your online User Guide. Warning: Radio frequency wireless communication can interfere with equipment on commercial aircraft - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 40
, by using the software included with the webcam, you can take pictures or create video clips. Microphone Webcam Adjusting the brightness To adjust screen brightness: • Use the increase brightness and decrease brightness keys on the keyboard. For more information, see "System key combinations - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 41
to adjust the overall volume of your notebook. To adjust the overall volume level using hardware controls: • If you are using external speakers, turn the knob on the front of the speakers. -ORUse the volume control buttons on the keyboard. For more information, see "System key combinations" on - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 42
3 To mute the volume, click (Mute). To restore volume, click it again. 4 To adjust device volume levels, click Mixer. The Volume Mixer dialog box opens, where you can click and drag sliders for individual devices. Tip Adjust the Windows Sounds slider to change system sounds volume independently of - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 43
radio off: • Click (Start), All Programs, Accessories, then click Windows Mobility Center. When the Windows Mobility Center window opens, click Turn wireless off. Tip For more information about using your notebook on a wireless network, see "Wireless Ethernet Networking" in your online User Guide 37 - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 44
, MP3 player, headphone, keyboard, or mouse. To turn the Bluetooth radio on: • Press FN + F6. To turn the Bluetooth radio off: • Press FN + F6. Tip For more information about using your notebook on a Bluetooth Personal Area Network, see "Bluetooth Networking" in your online User Guide Help For more - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 45
CHAPTER4 Using Drives and Accessories • Using the DVD drive • Using the memory card reader • Installing a printer or other peripheral device • Viewing the display on a projector, monitor, or television 39 - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 46
features. Identifying drive types Your Gateway notebook may contain one of the following drive types. Look on the front of the drive for one or more of the following logos: If your drive has this This is your drive Use your drive for... logo... type... DVD drive Installing programs, playing - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 47
, playing DVDs and Blu-ray Discs, accessing data, and recording video and data to CDs, DVD-RAM, DVD-R, DVD-RW, and Blu-ray discs. Using a DVD drive Important Prerecorded DVD discs and DVD drives contain regional codes that help control DVD title exports and help reduce illegal disc distribution. To - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 48
Tip For information about cleaning a CD or DVD, see "Cleaning CDs or DVDs" on page 73. [ Eject button Manual eject hole To insert a CD or DVD: 1 Press the eject button on the DVD drive. After the tray opens slightly, pull the disc tray completely open. 42 2 Place the disc in the tray with the - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 49
www.gateway.com Tip Your notebook must be turned on to remove CDs and DVDs using this method. If you do not want to turn on your notebook, manually eject the disc by inserting an opened paper clip into the manual eject hole. Using the memory card reader You can use memory cards to transfer pictures - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 50
card: 1 Click (Start), then click Computer. 2 Double-click the drive letter (for example, the E: drive), then double-click the file name. Removing a memory card Important Do not use the remove hardware icon in the taskbar to remove the memory card. If you use the remove hardware icon, your notebook - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 51
www.gateway.com Connecting a USB device Your notebook has USB ports for connecting devices such as a diskette drive, flash drive, printer, scanner, camera, keyboard, or mouse. Important USB devices may have special installation instructions. See your USB device's installation guide. Important For - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 52
(VGA) or optional HDMI port. Your notebook supports simultaneous LCD and external display. Simultaneous display lets you control a presentation from your notebook at the same time as you face your audience. To use a projector, monitor, or television: 1 Turn off your notebook. 2 If you are using the - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 53
the other end of the HDMI cable into the optional HDMI port on your notebook. 4 Turn on your notebook. 5 Plug the projector's, monitor's, or television's power cord into an AC power source and turn it on. Windows recognizes the new hardware and the New Display Detected dialog box opens. 6 Select the - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 54
Drives and Accessories 7 Press FN+F4 to switch the LCD panel, your notebook may turn off the LCD panel, Windows Mobility Center. The Windows Mobility Center window opens. Tip For more information about the Windows Mobility Center, see "Using the Windows Mobility Center" in your online User Guide - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 55
if necessary. 5 To use the monitor, projector, or television as a "mirror" (duplicate) of the notebook display (both displays have the same content), click to deselect the check box for Extend my Windows desktop onto this monitor. 6 To use the monitor, projector, or television as an extension of - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 56
. Tip For more information about the Windows Mobility Center, see "Using the Windows Mobility Center" in your online User Guide. 2 Click (Change presentation settings). The Presentation Settings dialog box opens. 3 Adjust properties such as Turn off screen saver and Set the volume to if necessary - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 57
CHAPTER5 Managing Power • Monitoring the battery charge • Recharging the battery • Changing batteries • Extending battery life • Changing notebook power settings 51 - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 58
Managing Power Monitoring the battery charge Your new Gateway notebook is designed to provide an exceptional balance of performance and portability. Your notebook uses the latest chipset and mobile processor technologies to manage the processor speed and power consumption for a greater battery life - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 59
battery is incorrectly replaced. Replace only with a battery specifically manufactured for your Gateway notebook. Discard used batteries according to local hazardous material regulations. The batteries used in this device may present a fire or chemical burn hazard if mishandled. Do not disassemble - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 60
CHAPTER 5: Managing Power 4 Slide the battery out of the notebook. 5 Slide a recharged battery into the notebook until it snaps into place. 6 Slide the battery lock to the locked position. 7 Turn your notebook over. 8 Open the LCD panel. Caution Once a latch is slid to the release position, you need - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 61
.gateway.com • Turn off wireless networking and Bluetooth. • Dim the display as low as is comfortable. • Disconnect all external devices, like USB devices. • Select the Power saver power plan to get maximum power savings. Tip For more information about using power plans, see "Changing notebook power - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 62
as boarding gates, and under banks of telephones. Changing power modes You can use the following power modes to lengthen the life of your notebook's battery: • Sleep - while your notebook is in Sleep mode, it switches to a low power state where devices, such as the display and drives, turn off. 56 - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 63
in Hybrid Sleep mode, it switches to a low power state where devices, such as the display and drives, turn off similar to Sleep mode. The notebook also writes all current memory (RAM) information to the hard drive similar to Hibernate mode. If your notebook experiences a power outage while in Hybrid - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 64
or hard drive is automatically turned off. You can select one of the defined power plans or create a custom power plan. Three power plans are pre-defined for you: • Balanced - This is the default power plan which balances performance and battery life. • Power saver - This power plan sacrifices - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 65
www.gateway.com • High performance - This power plan sacrifices battery life in order to gain performance. Use this plan if you need additional computing power for your program. Your battery may not last as long as you are accustomed to under the other two power plans. To change the power plan: 1 - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 66
. Help For more information about changing the power management settings, click Start, then click Help and Support. Type the keyword power management in the Search Help box, then press ENTER. To turn on Hybrid Sleep mode: 1 On the Select a power plan window, click Change plan settings for the plan - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 67
www.gateway.com 3 Click the + in front of Sleep, then click the + in front of Allow hybrid sleep. 4 Change the values to On for On battery and Plugged in. Help For more information about hybrid sleep, click Start, then click Help and Support. Type the keyword hybrid in the Search Help box, then - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 68
CHAPTER 5: Managing Power 62 - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 69
CHAPTER6 Traveling with Your Notebook • Packing your notebook • Traveling by air • Dial-up modem • Radio frequency wireless connections • Security • Power • Additional tips 63 - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 70
battery in case airport security asks you to start your notebook. • Have your notebook hand-inspected or sent through the X-ray scanner, but never carry it through the metal detector. • Turn off you notebook for takeoff and landing. • Turn off all wireless if you are traveling internationally. 64 - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 71
regulations require wireless devices to be turned off while traveling in an airplane. IEEE 802.11 and Bluetooth communication devices are examples of devices which use wireless to communicate. Tip For more information about turning your wireless device on or off, see "Turning your wireless radio on - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 72
must return your notebook to Gateway for service. To create a startup password: 1 Restart your notebook. As soon as you see a startup screen, press F2. The BIOS Setup utility opens. 2 Open the Security menu, highlight Set Supervisor Password, then press ENTER and follow the instructions. You must - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 73
, then press ENTER. 7 When you start your computer, you are prompted to enter the user password you set in step 3. • Review the information in "Protecting your notebook" in your online User Guide. Power • Take your AC power adapter to recharge the battery. If you are traveling internationally, take - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 74
and credit card company to learn about emergency travel assistance if your notebook is lost or damaged. • Take your recovery discs in case you need to install an additional driver or software. Tip You can create a Drivers and Applications Recovery disc using the Gateway Recovery Management. 68 - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 75
CHAPTER7 Maintaining Your Notebook • Caring for your notebook • Cleaning your notebook • Maintaining the battery • Cleaning CDs or DVDs • Recovering your system 69 - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 76
strong, is not made to support extra weight. • When transporting your notebook, we recommend that you put it in a carrying case. • Keep your notebook away from magnetic fields. Magnetic fields can erase data on hard drives. • Never turn off your notebook when the drive indicator is on because data - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 77
electrical shock, unplug the power cord, modem cable, and network cable from the wall outlets and remove the battery. Always turn off your notebook and other peripherals before cleaning any components. Also, remove the battery before cleaning any components. Use a damp, lint-free cloth to clean your - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 78
gauges (notebooks) should be calibrated by applying a deliberate full discharge once every 30 charges. Running the battery down in the equipment does this. If ignored, the fuel gauge becomes increasingly less accurate and in some cases will cut off the device prematurely. Using the right charger is - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 79
years, they may not work when you decide to use them. Consider removing the battery from your notebook when running on fixed power. However, remember that when you have removed the battery from your notebook while using it with an electrical outlet, the automatic battery charger no longer keeps the - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 80
can solve most computer problems by following the information in "Troubleshooting" on page 83 or in the technical support pages at www.gateway.com. Problem solving may also involve reinstalling some or all of the computer's software (also called recovering or restoring your system). Gateway provides - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 81
1 Click (Start), All Programs, Gateway, then click Gateway Recovery Management. Gateway Recovery Management opens. 2 To create recovery discs for the hard drive's entire original contents, including Windows Vista and all factory-loaded software and drivers, click Create factory default disc. - OR To - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 82
its progress on the screen. When the disc finishes recording, the drive ejects it. 4 Remove the disc from the drive and mark it with a permanent marker. Important Write a unique, descriptive label on each disc, such as "Windows Recovery Disc 1 of 2." or "Apps/Drivers Recovery disc." 5 If multiple - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 83
on your computer from the factory. You can recover using either your hard drive or the backup discs you have created. • New software-If you need to recover software that did not come pre-installed on your computer, you need to follow that software's installation instructions. • New device drivers-If - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 84
saves them as restore points. In most cases of hard-to-resolve software problems, you can return to one of these restore points to get your system running again. Windows automatically creates an additional restore point each day, and also each time you install software or device drivers. Help For - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 85
To return to a restore point: 1 Click (Start), Control Panel, System and Maintenance, then click Backup and Restore Center. The Backup and Restore Center opens. 2 On the left side of the window, click Repair Windows using System Restore, then click Next. The Choose a restore point dialog box opens - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 86
Your Notebook Returning your system to its factory condition In case your computer experiences problems that are not recoverable by other methods, you may need to reinstall everything to return your system to its factory condition. You can reinstall using either your hard drive or the recovery discs - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 87
screen prompts for first-time system setup. Recovering from the hard drive during startup To reinstall Windows Vista and all pre-installed software and drivers: 1 Turn on your computer, then press ALT+F10 during startup. Gateway Recovery Management opens. 2 Click Completely Restore System to Factory - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 88
drivers: Caution Before using your recovery discs, open the BIOS setup utility and enable the F12 boot menu. 1 Turn on your computer, insert the first system recovery disc into your optical disc drive, then restart your computer. Caution Continuing the process will erase all files on your hard drive - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 89
CHAPTER8 Troubleshooting • Safety guidelines • First steps • Troubleshooting • Telephone support 83 - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 90
. While troubleshooting your notebook, follow these safety guidelines: • Never remove the memory bay cover or hard drive bay cover while your notebook is turned on, while the battery is installed, and while the modem cable, network cable, and AC power adapter are connected to your notebook. • Make - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 91
with the notebook plugged in and the battery removed, then try turning the notebook on with the notebook unplugged and the battery installed. • If a peripheral device (such as a keyboard or mouse) does not work, make sure that all connections are secure. • Make sure that your hard drive is not full - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 92
CHAPTER 8: Troubleshooting Diskette drive (external) The diskette drive is not recognized • Shut down and restart your notebook. • instructions on running Error checking, see "Checking the hard drive for errors" in your online User Guide. You see a "Non-system disk," "NTLDR is missing," or "Disk - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 93
keys or Windows Mobility Center. For more information about adjusting the brightness, see "Adjusting the brightness" on page 34. • Change the display settings. For instructions on changing the display settings, see "Changing screen settings" in your online User Guide. • Move your notebook away from - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 94
to play these CDs on your notebook. • Make sure that the volume control on your notebook is turned up. For more information about using your volume control, see "Adjusting the volume" on page 35. • Make sure that the Windows volume control is turned up. For instructions on how to adjust the volume - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 95
are connecting your notebook to a television using the monitor jack, use the built-in speakers, a set of headphones or external powered speakers, or connect your notebook to a stereo system to hear sound while playing a DVD. Ethernet Ethernet troubleshooting is covered under "Networks (wired)" on - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 96
, click Start, then click Help and Support. Type the keyword System Restore in the Search Help box, then press ENTER. Hard drive You see an "Insufficient disk space" error message • Delete unnecessary files from the hard drive using Disk Cleanup. For instructions on deleting unnecessary files, see - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 97
not have a problem with your modem. For more information, see "Modem (dial-up)" on page 97. • Make sure that your account with your Internet service provider (ISP) is set up correctly. Contact your ISP technical support for help. Help For more information about troubleshooting Internet connections - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 98
notebook People are sending you e-mail messages, but you have not received any mail • Click the receive button in your e-mail program. • Make sure that your account with your Internet service provider (ISP) is set up correctly. Contact your ISP for technical support. Keyboard A keyboard character - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 99
the keyboard does not work after it dries, you may need to replace it. Media Center This section only covers problems relating to Media Center mode. Media Center mode is available only on Windows Vista Home Premium and Windows Vista Ultimate versions. To view Media Center troubleshooting information - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 100
, a set of headphones or external powered speakers, or connect your notebook to a stereo system to hear sound. • Quality of video cables-Poor quality or the incorrect type of video cables can cause problems and affect the video quality. Gateway recommends using high-quality video cables that can be - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 101
quality picture, and support higher screen resolutions. The video display notebook detects whether you are using a VGA or an HDMI display device and automatically changes the display settings for the type of display device you are using. For more information, review the FAQ topic at www.gateway - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 102
Control Panel. The Control Panel window opens. 2 Click System and Maintenance. 3 Click Administrative Tools. 4 Double-click Memory Diagnostics Tool, then follow the on-screen instructions. 96 Help For more information about troubleshooting memory errors, click Start, then click Help and Support - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 103
all programs, then restart your notebook. Memory card reader Drive letter for the memory card slot does not appear in the My Computer window • Reboot your notebook. Modem (cable or DSL) The modem does not connect • Make sure that the modem cable is plugged into the Ethernet network jack and not the - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 104
about dialing properties, click Start, then click Help and Support. Type the keyword dialing in the Search Help box, then press ENTER. To check the dialing properties: 1 Click (Start), then click Control Panel. The Control Panel window opens. 2 Click Hardware and Sound. 3 Click the Phone and - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 105
cannot connect to the Internet • The ISP may be having technical difficulties. Contact your ISP for technical support. • See if the modem works with a different communications program. The problem may be with just one program. • Review the troubleshooting information under "Internet" on page 91. 99 - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 106
cable standards and may cause problems with the modem connection. • Shut down and restart your notebook. • Run Windows modem diagnostics. To run modem diagnostics: 1 Close all open programs. 2 Click (Start), then click Control Panel. The Control Panel window opens. 3 Click Hardware and Sound - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 107
sounds when the modems first connect. If the handshaking sounds are too loud, you can turn down the modem volume. To turn down the modem volume: 1 Click (Start), then click Control Panel. The Control Panel window opens. 2 Click Hardware and Sound. 3 Click Phone and Modem Options. The Phone and Modem - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 108
sure that the router is plugged into a powered electrical outlet and turned on. Most routers have lights that indicate they are working. For more information, see the documentation that came with your router. • Make sure that all computers on your network have the same workgroup name. • Make sure - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 109
is unique. Contact your company computer department or network administrator for help. Internet Explorer is unable to access the Internet • Reset the power on your cable or DSL modem and your access point. This reestablishes communication between your Internet Service Provider and your modem and - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 110
CHAPTER 8: Troubleshooting Networks (wireless) You turned wireless networking on, but it takes a while to connect • When wireless networking is turned on, it automatically scans for available connections. The scan can take approximately 30 seconds to complete. Your connection on the network seems - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 111
www.gateway.com You are in a wireless network, you can see the network, but cannot communicate, send files, print, or get to the Web • If your access point uses WEP, go to the Wireless Networking Properties window and make sure that both the WAP and the WLAN in the computer have matching WEP keys. - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 112
disabled. Contact your company computer department or network administrator for more information. Passwords Your notebook does not accept your password Make sure that CAPS LOCK and NUM LOCK are turned off, then retype the password. You forgot your startup password The password feature (which is set - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 113
To test the outlet, plug a working device, such as a lamp, into the outlet and turn it on. • Make sure that the AC power adapter cables are free from cuts or damage. Replace any damaged cables. Your notebook is not working on battery power • Check the power management settings. For more information - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 114
your printer for instructions on installing the printer driver. You see a "Printer queue is full" error message • Make sure that the printer is not set to work offline. To make sure that the printer is not set to work offline: 1 Click (Start), then click Control Panel. The Control Panel window opens - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 115
Make sure that the volume control on your notebook is turned up. For more information about using your volume control, see "Adjusting the volume" on page 35. • Make sure that the Windows volume control is turned up. For instructions on how to adjust the volume control in Windows, see "Adjusting the - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 116
is not working • Make sure that you have pressed FN+F4 to activate the external monitor option. • Make sure that the monitor is turned on and that the video cable is connected correctly. Telephone support Before calling Gateway Customer Care If you have a technical problem with your notebook, follow - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 117
injury, do not attempt to troubleshoot your notebook problem if: • Power cords or plugs are damaged • Liquid has been spilled into your notebook • Your notebook was dropped • The case was damaged Instead, unplug your notebook and contact a qualified computer technician. • Have your customer ID - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 118
CHAPTER 8: Troubleshooting 112 - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 119
APPENDIXA Legal Information • Important safety information • Regulatory compliance statements • Environmental information • Notices 113 - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 120
operating instructions for future use. • Do not use this notebook near water or a heat source such as a radiator. • Set up the notebook on a stable work surface. • The notebook should be operated only from the type of power source indicated on the rating label. • Openings in the notebook case are - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 121
is a danger of explosion if the CMOS battery is replaced incorrectly. Replace the battery with the same or equivalent type recommended by the manufacturer. Dispose of batteries according to the manufacturer's instructions. • When the notebook is turned off, a small amount of electrical current still - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 122
drivers approved for the country in which the device will be used. See the Gateway System Restoration Kit, or contact Gateway Customer Care for additional information. Important Every country has different restrictions on the use of wireless devices. Since your notebook is equipped with a wireless - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 123
.gateway.com Caution The transmitting device embedded in this notebook may not be used with any antenna other than the one provided with the notebook. Federal Communications Commission (FCC) Intentional emitter per FCC Part 15 Low power, Radio transmitter type devices (radio frequency (RF) wireless - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 124
notebook properly according to federal, state and local laws. Responsible party: Gateway, Inc. 7565 Irvine Center Drive 47) rules. On the computer or modem card is a label that contains network or premises wiring using a compatible modular jack which is Part 68-compliant. See installation instructions - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 125
is on the system label. Caution Wireless devices are not user-serviceable. Do not modify them in any way. Modification to a wireless device will void the authorization to use it. Contact Gateway for service. Caution The transmitting device embedded in this notebook may not be used with any antenna - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 126
body when wireless devices are on. The power output of the wireless device (or devices), which may be embedded in your notebook, is well equipment meets certain telecommunications network protective, operation, and some cases, the inside wiring associated with a single-line individual service may be - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 127
of procedures other than those specified in this manual may result in hazardous radiation exposure. To prevent exposure to laser beams, do not try to open the enclosure of a CD or DVD drive. All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards, including - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 128
back" to your local or regional waste collection administration for recycling. • In some cases, your "end of life" product may be "traded in" for credit towards the purchase of new Gateway equipment. Call Gateway and by disposing of or recycling used batteries properly. With your help, we can reduce - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 129
7565 Irvine Center Drive Irvine, CA 92618 USA All Rights Reserved This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway. The information in this manual has been - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 130
APPENDIX A: Legal Information 124 - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 131
10 life span 72 locating 9, 10 managing power 54 maximizing performance 54 monitoring charge 52 recharging 16, 52 release latch 10 replacing 53 storing 73 troubleshooting 107 bays battery 53 hard drive 10 memory 10 Bluetooth system key 27 turning off 27, 38 turning on 27, 38 brightness adjusting 34 - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 132
73 controlling playback 28, 32, 33 eject button 41, 42 inserting 41, 42 manual eject hole 41, 42 CD drive See DVD drive cellular phone memory cards 43 Certificate of Authenticity 3 changing battery 52 cleaning audio CD 73 case 71 CD 73 DVD 73 keyboard 71 LCD panel 72 notebook exterior 70 screen 72 - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 133
www.gateway.com using while traveling 64 digital audio 44 digital camera memory card reader 6, 43 USB port 7, 8 digital video 44 directional keys 26 diskette troubleshooting 86 diskette drive troubleshooting 86 display brightness 34 switching 27 troubleshooting 87 display properties adjusting 48 - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 134
contact information 2 model number 3 serial number 3 Support 3 Gateway Recovery Center re-installing drivers 77 re-installing programs 77 re-installing software 77 H hard drive bay 10 indicator 24 troubleshooting 90 HDMI (TV) out jack 8 HDMI port 27, 44, 46 headphone jack 8 Hibernate mode 22, 56 - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 135
30 screen objects 31 MP3 player memory cards 43 multimedia adjusting volume 35 using DVD drive 40 Mute 27 mute button 33 muting sound 33, 35 MyBackup key 32 N navigation keys 26 network troubleshooting 102, 104 network jack 7, 19 networking turning off Bluetooth 38 turning off wireless Ethernet - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 136
49 troubleshooting 110 using 27, 49 R radio approval authorities 65 radio frequency wireless connections 65 rebooting notebook 23 recharging battery 52 recovering defaults 80 drivers 74, 77 programs 74, 77 software 74, 77 system 74 with Gateway Recovery Center 77 with Windows System Restore 78 - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 137
74, 77 Windows 74 with Gateway Recovery Center 77 with Windows System Restore 78 replacing See installing resetting notebook 23 restarting notebook 23 restoring defaults 80 drivers 74, 77 programs 74, 77 software 74, 77 system 74 with Gateway Recovery Center 77 with Windows System Restore 78 right - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 138
general guidelines 84 hard drive 90 Internet connection 91, 99 keyboard 92 LCD panel 87 Media Center 93 memory 96 memory card reader 97 modem 97 mouse 101 network 102, 104 passwords 106 power 107 printer 107 projector 110 safety guidelines 84 screen 87, 110 screen area 87 screen resolution 87 sound - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 139
connecting device 45 port 44 USB port 7, 8 user password 66 Windows System Restore 74 wired Ethernet troubleshooting 102 wireless Ethernet button 33 status indicator 25 troubleshooting 104 turning off 37 turning on 37 using while traveling 65 wireless network troubleshooting 104 working safely 14 - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 140
Index 134 - Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 141
- Gateway NV-48 | Gateway NV40 Series User's Reference Guide - English - Page 142
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