Gateway NV-53A Service Guide

Gateway NV-53A Manual

Gateway NV-53A manual content summary:

  • Gateway NV-53A | Service Guide - Page 1
    NV53 SERVICEGUIDE ®
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    the NV53 service guide. Date Chapter Updates Service guide files and updates are available on the ACER/CSD web. For more information, refer to http://csd.acer.com.tw Copyright © 2009 Gateway, Inc. All rights reserved. Gateway, Gateway Country, the Gateway stylized logo, and the black-and-white
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    and configurations 7 CPU 7 Controllers 7 BIOS 7 Memory 8 Hard Disk Drive 9 Optical drive 9 LCD 10 Keyboard 11 Pointing device 11 Memory card reader 11 Audio 12 Wired LAN 12 Bluetooth 12 Wireless LAN 13 USB 13 Buttons/Indicators/Ports 13 Camera 14 Fans 14 Battery 14 Power supply
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    tools 46 Preparing the notebook 47 Removing the battery 48 Removing the bay cover 49 Adding or replacing memory modules 50 Replacing the wireless card 52 Replacing the hard drive 54 Replacing the optical drive 56 Replacing the keyboard cover 58 Replacing the multimedia board 60 Replacing
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    www.gateway.com Chapter 4: Troubleshooting 115 Diagnosing problems 116 System test procedures 117 Testing the optical drive 117 Testing the keyboard or auxiliary input device 117 Testing the memory 118 Testing the power system 118 Testing the touchpad 119 Power-On Self-Test (POST) error
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    Contents iv
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    CHAPTER 1 System specifications • Preface • Features • System block diagram • Hardware specifications and configurations • Notebook product tour 1
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    in this printed service guide. Acer-authorized Service Providers: Your Acer office may have a different part number code to those given in the FRU list of this printed service guide. You must use the list provided by your regional Acer office to order FRU parts for repair and service of customer
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    Storage subsystem • Industry standard 2.5" 120-500 GB hard disk drive • Optical drive options: • Blu-ray Disc™/DVD-Super Multi double-layer drive • DVD-Super Multi double-layer drive • 5-in-1 card reader, supporting Secure Digital™ (SD), MultiMediaCard (MMC), Memory Stick® (MS), Memory Stick PRO
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    • USB (four) • External display (VGA) port • Ethernet (RJ45) • Modem (RJ11) • Headphone/SPDIF Audio Out • Microphone in • DC in jack for AC adapter • 5-in-1 card reader (SD™, MMC, MS, MS PRO, xD) • HDMI™ port with HDCP support Security • Kensington lock slot • BIOS-based user, supervisor, and HDD
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    www.gateway.com Physical specifications • Dimensions: 372 × 250 × 37 mm (14.65 × 9.84 × 1.46 in) • Weight: 3.1 kg (6.83 lb) Environmental specifications • Temperature • Operating: 32 °F to 90 °F (0 °C to
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    CHAPTER 1: System specifications System block diagram 6
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    www.gateway.com Hardware specifications and configurations CPU Item CPU type Core logic CPU package CPU core voltage Controllers Item Core logic VGA LAN USB 2.0 Bluetooth Wireless 802.11 Memory Card Reader Audio Codec BIOS Item BIOS vendor BIOS version Specification AMD Turion™ II Ultra Dual-Core
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    /HDD Password Security Control n INT 13H Extensions n PnP BIOS 1.0a n SMBIOS 2.4 or later n BIOS Boot Specification n Simple Boot Flag 1.0 n Boot Block n PCI Bus Power Management Interface Specification n USB Specification 1.1/2.0 n IEEE 1394 1.0 n USB/1394 CD-ROM Boot Up support n PC Card Standard
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    www.gateway.com Hard Disk Drive Item Vendor & Model Name ST9160310AS MK1655GSX HTS543216L9A300 WD1600BEVT-22ZC T0 Capacity (MB) 160000 Bytes per sector 512 Data heads 3/4 Drive Format Disks 2 Spindle speed (RPM) 5400 RPM Performance Specifications Buffer size 8MB Interface SATA
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    BD-R DL, BD-RE, BD-RE DL Loading mechanism Load: Manual Release: (a) Electrical (Release Button), (b) ATAPI command, (c) Emergency Power Requirement Input Voltage 5 V +/- 5% (Operating) 5 V +/- 5% (Operating) LCD Item Vendor Screen diagonal (mm) Display resolution (pixels) Pixel pitch Pixel
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    Yes Plug USB keyboard to the USB port directly Pointing device Item Type Buttons Specification n Synaptics TM00540-001 Touchpad n ALPS KGDFF0031A Touchpad Left/Right Memory card reader Item Controller Cards supported Compliancy Specification Realtek RTS5159 Support 5-in-1 card reader (MMC, MS
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    n Integrated 10/10/1000 BASE-T transceiver n PCI v2.2 compliant n Wake on LAN support meeting ACPI requirements Bluetooth Item Chipset Data throughput Protocol Interface Connector type Specification Broadcom BCM2045 2.1 Mbit/s Bluetooth 2.0 USB (board level) Wireless via Bluetooth protocols 12
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    n Power button n Capacitive touch keys n Bluetooth n Hard drive n Num lock n Caps lock n Battery charge n Power n USB (four) n External display (VGA) port n Ethernet (RJ45) n Modem (RJ11) n Headphone/SPDIF Audio Out n Microphone in n DC in jack for AC adapter n 5-in-1 card reader (SD™, MMC, MS, MS
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    shut down at 100 °C; H/W shut down at 105 °C Battery Item Vendor type Pack capacity Number of battery cell Package configuration Normal voltage Charge voltage Specification n Panasonic n Sanyo n Sony n Simplo Li-ion 4400mAH-5800mAH 6 3 cells in series, 2 series in parallel 11.1V 12.6V (max) 14
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    notebook are turned off completely. Individual devices such as the CPU and hard disc may be power managed in this state. n CPU set power down n VGA suspend n PCMCIA suspend n Audio power down n Hard drive power down n Optical drive power down n Super I/O low power mode Also called Hibernation mode
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    connector Monitor port USB Microphone Memory card port jack reader Component Kensington™ lock slot Icon Power connector Ethernet jack Monitor port Description Secure your notebook to an object by connecting a Kensington cable lock to this slot. Plug the AC adapter cable into this connector
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    www.gateway.com Component Icon USB port Microphone jack Description Plug USB devices (such as a diskette drive, flash drive, printer, scanner, camera, keyboard, or mouse) into these ports. Plug a microphone into this jack. Headphone jack Memory card reader Right View Plug amplified speakers
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    , or other similar surface. Battery Battery latch Battery lock Ventilation slots and cooling fan Memory/ Hard drive bay Component Battery Battery lock Icon Description Provides power when the notebook is not plugged into AC power. Slide to unlock the battery. Battery latch Slide to release
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    www.gateway.com Component Hard drive bay Icon Ventilation slots and cooling fan Description The hard drive is located in this bay. Helps cool internal components. Warning: Do not work with the notebook resting on your lap. If the air vents are
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    CHAPTER 1: System specifications Component Touchpad Capacitive touch keys Icon Description Provides all the functionality of a mouse. For more information, see "Using the EZ Pad touchpad" on page 25. Press to access capacitive touch key function. For more information, see "Using the capacitive
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    used or when a button has been pressed that affects how the keyboard is used. The status indicators are located below the screen. Power HDD Num lock Battery Caps lock Bluetooth Indicator Bluetooth Hard drive Num lock Caps lock Battery charge indicator Power indicator Icon Description n LED on
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    CHAPTER 1: System specifications Key types The keyboard has several different types of keys. Some like F (Search utility), R (Run utility), and E (Computer window). Press this key for quick access to shortcut menus and help assistants in Windows. Arrow keys Press these keys to move the cursor up,
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    gateway.com Press and hold FN, then press this system key... 6 F7 To... Turn the optional Bluetooth traveling in an airplane. Bluetooth communication devices are examples of Press the key combination again to restore the sound. Turns the display screen backlight off to save power. Press any key
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    computer's graphics sub-system to reduce overall power consumption. When you press the Gateway PowerSave key, the Windows graphics scheme will be changed to Windows Vista Basic, screen brightness reduced and the graphics , see "Wireless Ethernet Networking" in your online User Guide. Warning: Radio
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    www.gateway.com Using the EZ Pad touchpad The EZ Pad™ consists of a touchpad, two buttons, and a scroll zone. Touchpad Left button Right button When you move your finger on the touchpad, the pointer (arrow) on the screen moves in the same direction. You can use the scroll zone to scroll through
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    the object. Press the left button and hold it down, then use the touchpad to move (drag) the object to the appropriate part of the screen. Release the button to drop the object where you want it. Using the webcam You can use the optional webcam with many of the available
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    CHAPTER 2 System utilities • BIOS setup utility • BIOS recovery • Clearing a BIOS password • Unlocking the hard drive 27
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    notebook was shipped already properly configured and optimized. However, if the user encounters configuration problems, you may need to run Setup. To run the BIOS Setup Utility: 1 Turn on the notebook. If the computer is already turned on, save your data and close all open applications, then restart
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    functions. These include: Information, Main, Security, Boot, and Exit. Important • The screenshots used in this section are for illustration only. The values displayed may not be the same as those in your computer. Actual screen information varies by model, installed features, and location. • In the
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    of the hard drive installed on the primary IDE master. ATAPI Model Name Displays the model name of the installed optical drive. System BIOS Version Displays system BIOS version. VGA BIOS Version Displays the VGA firmware version. KBC Version Displays the keyboard controller version. Serial
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    logo during POST and while booting. When disabled, BIOS setup is in conventional text mode and displays the system Summary Screen. Disabled Enabled When enabled, a remote host with appropriate boot image can boot this computer. (only works with an Ethernet device.) Disabled Enabled Enables or
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    user to create a hidden partition on the hard drive to store the operation system. User can then use this partition to restore the system to factory defaults by pressing the Alt+F10 keys during system boot-up. Disabled Enabled Select the SATA controller operating mode. When set to AHCI (Advanced
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    Press Enter to set password for accessing the hard disk drive (HDD) password. It will be required during boot-up or when waking from hibernation mode. Password on Boot Referred to as the power-on password. When enabled, the user or supervisor password will be required to boot up the system. Note
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    the Setup Utility or you can proceed to setting a user password. To set a user password: 1 Press ↑ or ↓ to highlight Set User Password, then press Enter. The Set User Password box opens. 2 Type a password, then press Enter. 3 Retype the password to verify the first entry, then press Enter. You will
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    a lost BIOS password (user or supervisor password) you need to short the clear password hardware gap located on the system board. Go to page 40 for instructions. To regain access to your computer if you lose the HDD password, you need to generate a master password and unlock your hard drive. Go to
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    2: System utilities Boot Use the Boot menu to set the preferred drive sequence in which the Setup utility attempts to boot the operating system. Information Phoenix SecureCore(tm) Setup Utility Main Security Boot Exit Boot priority order: 1: IDE0: XXXXXXXXXXX-(XX) 2: CD/DVD: XXXXXXXXXXX
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    www.gateway.com Exit The Exit menu screen lists options for quitting from the Setup Utility. Information Phoenix SecureCore(tm) Setup Utility Main Security Boot Exit Exit Saving Changes Exit Discarding Changes Load Setup Defaults Discard Changes Save Changes Item Specific Help Exit System
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    when performing a BIOS recovery: • Make sure the battery pack is installed to the system and that the computer is connected to a UPS unit during the BIOS recovery and BIOS flash procedures. • The BIOS crisis recovery disk should be prepared in a computer running the Windows XP or Windows Vista OS
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    www.gateway.com Running the Flash utility: To run the Flash utility: 1 Rename the BIOS file as "XXXXXXX.FD". 2 Copy the "XXXXXXX.FD" file to a bootable USB device containing the Crisis Recovery disk files. 3 Turn off the computer. 4 Insert the USB device containing the renamed BIOS file and the
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    passwords. To clear a BIOS password: 1 Turn off the notebook and unplug all the peripherals connected to it. 2 Complete the steps in "Removing the battery" the tool on the two contacts, plug one end of the AC adapter into the DC power jack and plug one end to an electrical outlet. 7 Press the
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    www.gateway.com Unlocking the hard drive To regain access to your computer if you lose the HDD password, you need to generate a master password and unlock the hard drive. To unlock a hard drive: 1 Open the computer in a DOS environment. 2 Type the following command: A\> unlock6 XXXXX 00 3 Press
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    CHAPTER 2: System utilities 42
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    modules • Replacing the wireless card • Replacing the hard drive • Replacing the optical drive • Replacing the keyboard cover • Replacing the multimedia board • Replacing the keyboard • Replacing the LCD panel assembly • Replacing the palm rest • Replacing the speakers • Replacing the touchpad board
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    voltages and moving parts, turn off your notebook, remove the battery, and unplug the power cord and network cable before opening the your workbench or other grounded object. Tape Some of the procedures in this guide involve removing tape that secures cables or components. Two types of tape are
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    www.gateway.com Preparing the work space Before performing maintenance on the notebook, make sure that your work space and the notebook are correctly prepared. • Wear a grounding (
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    CHAPTER 3: Replacing notebook components Required tools To disassemble the notebook, you need the following tools: • Wrist grounding strap (for ESD prevention) • Conductive mat (for ESD prevention) v • Flat screwdriver v • Phillips screwdriver v • Non-marring plastic scribe v 46
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    drive is empty. 2 Turn off the notebook. 3 Close the LCD panel. 4 Disconnect the AC adapter . 5 Disconnect the network cable and all peripheral devices connected to the notebook. 6 Make sure there is no memory card on the card reader slot. To remove a memory card: a Push against the card
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    notebook components Removing the battery To remove the battery: 1 Turn the notebook over so the base is facing up. 2 Slide the battery lock to the unlocked position. 3 Slide the battery release latch (a), then remove the battery out of the notebook (b). Note The battery is highlighted with a yellow
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    www.gateway.com Removing the bay cover To remove or replace components located on the lower bay, you need to remove the cover screws (these screws cannot be removed). 4 Insert a non-marring plastic scribe on the cover's notch to release the cover from the computer, and then remove the cover. 49
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    memory modules Important Use only memory modules designed for this Gateway notebook. Tools you need to complete this task: Phillips page 49. 3 If you are replacing a memory module, go to step 4. If you installing an additional memory module, go to step 6. 4 Use a non-marring plastic scribe to push
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    www.gateway.com 6 Insert the new memory module at a 30° angle into an empty memory slot, and then press it down until it clicks into place. The
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    scribe Screws removed during this task: • 1 black M2×5 (wireless card) To replace the wireless card: 1 Complete the steps in "Preparing the notebook of wireless card installed on the notebook. IEEE 802.11n cards typically have three antenna cables. Other types of wireless cards usually have
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    www.gateway.com 6 Remove the screw securing the wireless card. 7 Pull the card out of the slot. 8 Insert the new wireless card at a 30° angle into the empty Mini Card slot. The card is keyed so it can only be inserted in one direction. If the card does not fit, make sure that the notch in the card
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    complete this task: Phillips #0 screwdriver Non-marring plastic scribe Screws removed during this task: • 1 black M2×5 (hard drive) • 2 chrome M3×3 (hard drive bracket) To replace the hard drive: 1 Complete the steps in "Preparing the notebook" on page 47. 2 Complete the steps in "Removing
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    .gateway.com 5 If your new hard drive already includes the hard drive bracket, go to step 8. If you need to use the bracket from the old hard drive, go to step 6. 6 Remove the screws that secure the hard drive bracket, and then detach the bracket from the drive. 7 Place the bracket on the new drive
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    complete this task: Phillips #0 screwdriver Non-marring plastic scribe Screws removed during this task: • 1 black M2.5×6 (optical drive) • 1 chrome M2×3 (optical drive bracket) To replace the optical drive: 1 Complete the steps in "Preparing the notebook" on page 47. 2 Complete the steps in
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    bracket to the new optical drive and secure it with the screw removed in step 7. 10 Slide the new optical drive into the drive bay and make sure it's properly engaged to the ODD1 connector. 11 Secure the new drive to the system board with the screw removed in step 3. 12 Reinstall the bay cover
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    cover: 1 Complete the steps in "Preparing the notebook" on page 47. 2 Complete the steps in "Removing the battery" on page 48. 3 Remove the screws securing the keyboard cover. 4 Turn the notebook over and open the LCD panel to its fully extended position. 5 Insert a small flat-blade screwdriver
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    gaps. 12 Close the LCD panel and turn the notebook over so the base is facing up. 13 Secure the keyboard cover with the screws removed in step 3. Caution If the cover is not correctly installed, your notebook could be damaged when you try to close the LCD panel. 14 Reinstall the battery. 59
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    board Tools you need to complete this task: Phillips #0 screwdriver Flat screwdriver or Non-marring plastic scribe Screws removed during this task: • 3 black M2.5×6 (keyboard cover) To replace the multimedia board: 1 Complete the steps in "Preparing the notebook" on page 47. 2 Remove the
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    and turn the notebook over so the base is facing up. 10 Secure the keyboard cover with the screws removed in step 3 of the "Replacing the keyboard cover" procedure on page 58. Caution If the cover is not correctly installed, your notebook could be damaged when you try to close the LCD panel
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    plastic scribe Screws removed during this task: • 3 black M2.5×6 (keyboard cover) To replace the keyboard: 1 Complete the steps in "Preparing the notebook" on page 47. 2 Remove the keyboard cover by performing steps 2-6 of the "Replacing the keyboard cover" procedure on page 58. Caution The
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    www.gateway.com 5 Insert the retaining tabs of the new keyboard into the slots located on the top side of the touchpad area. 6 Reach underneath the keyboard and insert the keyboard cable to its system board connector, then close the clip to lock the cable in place. Important The keyboard cable is
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    the antenna cables. If there's no wireless card installed, proceed to step 5. 3 Remove the keyboard by performing steps 2-4 of the "Replacing the keyboard" procedure on page 62. Caution The keyboard is connected to the notebook through a keyboard cable. Disconnect this cable first before pulling
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    www.gateway.com 6 Turn the notebook over again so the palm rest is facing up. 7 Disconnect the LCD, webcam, and microphone cables from their system board connectors. 8 Release the LCD, webcam, and microphone cables from their latches. 9 If the notebook has a wireless card installed, note the antenna
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    cables from their palm rest latches, and then pull them out from underneath the computer. 11 Disconnect the power button board cable from its system board connector, and then release it from its palm rest latches. 12 Carefully open the LCD panel to its fully extended position. 13 Move the LCD
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    www.gateway.com 15 Lift the LCD panel assembly up and away from the notebook. 16 Position the new LCD panel assembly on the notebook, and then secure it with the hinge screws removed in step 14. 17 If the notebook has a wireless card installed, proceed to step 18 to arrange the antenna cables
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    • 3 M2.5×6 black (palm rest - top side) To replace the palm rest: 1 Complete the steps in "Preparing the notebook" on page 47. 2 Complete the steps in "Removing the bay cover" on page 49. 3 If the notebook has a wireless card installed, unplug the antenna cables. 4 Remove the hard drive screw, and
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    www.gateway.com 5 Remove the optical drive screw. 6 Remove the keyboard cover by performing steps 2-6 of the "Replacing the keyboard cover" procedure on page 58. 7 Remove the keyboard by performing steps 3 and 4 of the "Replacing the keyboard" procedure on page 62. 8 Remove the LCD panel assembly by
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    CHAPTER 3: Replacing notebook components 11 Open the touchpad cable connector (a) and disconnect the cable from the system board (b). 12 Turn the notebook over so the base is facing up. 13 Remove the screws securing the palm rest on the base side. 14 Turn the
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    gateway 20 Reconnect the speaker, multimedia, and keyboard and the keyboard cover by performing steps 5-8 of the "Replacing the keyboard" procedure on page 62. 24 Return the optical screw drive in its place. 25 Reinstall the hard drive by performing steps 8 and 9 of the "Replacing the hard drive
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    (hard drive) • 1 black M2.5×6 (optical drive) • 3 black M2.5×6 (keyboard cover) • 2 black M2.5×6 (LCD panel hinges - bottom) • 2 black M2.5×6+Nylok (LCD panel hinges - top) • 10 M2.5×6 black (palm rest - base side) • 3 M2.5×6 black (palm rest - top side) • 2 chrome M2×3 (speakers) To
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    the LCD panel assembly" procedure on page 64. 12 Reinstall the keyboard and the keyboard cover by performing steps 5-8 of the "Replacing the keyboard" procedure on page 62. 13 Return the optical screw drive in its place. 14 Reinstall the hard drive by performing steps 8 and 9 of the "Replacing the
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    Flat screwdriver or Non-marring plastic scribe Screws removed during this task: • 1 black M2×5 (hard drive) • 1 black M2.5×6 (optical drive) • 3 black M2.5×6 (keyboard cover) • 2 black M2.5×6 (LCD panel hinge - bottom) • 2 black M2.5×6+Nylok (LCD panel hinge - top) • 10 M2
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    www.gateway.com 5 Remove the touchpad cable from the palm rest. 6 Peel off the tape protecting the touchpad board. 7 Note the orientation of the touchpad board for later reference in installing the new touchpad board. 75
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    tape removed in step 6. 12 Insert the touchpad cable keyboard and the keyboard cover by performing steps 5-8 of the "Replacing the keyboard" procedure on page 62. 16 Return the optical screw drive in its place. 17 Reinstall the hard drive by performing steps 8 and 9 of the "Replacing the hard drive
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    on page 50. 4 If the notebook has a wireless card installed, remove the card from the old system board and install it on the new system board by following the instructions in the "Replacing the wireless card" section on page 52. 5 Remove the hard drive by performing steps 3 and 4 of the "Replacing
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    CHAPTER 3: Replacing notebook components 8 Disconnect the modem cable from the modem board. 9 Remove the modem board screw. 10 Remove the old modem board from the system board. 78
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    of the "Replacing the keyboard" procedure on page 62. 16 Close the LCD panel and turn the notebook over so the base is facing up. 17 Reinstall the optical drive by performing steps 10 and 11 of the "Replacing the optical drive" procedure on page 56. 18 Reinstall the hard drive by performing steps
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    " on page 47. 2 Complete the steps in "Removing the battery" on page 48. 3 Complete the steps in "Removing the bay cover" on page 49. 4 If the notebook has a wireless card installed, unplug the antenna cables. 5 Remove the hard drive screw, and then remove the hard drive from its compartment. 80
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    www.gateway.com 6 Remove the optical drive screw. 7 Remove the palm rest by performing steps 6-18 of the "Replacing the palm rest" procedure on page 68. 8 Disconnect the USB board and modem
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    screw removed in step 9. 12 Connect the USB board and keyboard" procedure on page 62. 16 Close the LCD panel and turn the notebook over so the base is facing up. 17 Return the optical screw drive in its place. 18 Reinstall the hard drive by performing steps 8 and 9 of the "Replacing the hard drive
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    Bluetooth module: 1 Complete the steps in "Preparing the notebook" on page 47. 2 Complete the steps in "Removing the battery" on page 48. 3 Complete the steps in "Removing the bay cover" on page 49. 4 If the notebook has a wireless card installed, unplug the antenna cables. 5 Remove the hard drive
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    CHAPTER 3: Replacing notebook components 6 Remove the optical drive screw. 7 Remove the palm rest by performing steps 6-18 of the "Replacing the palm rest" procedure on page 68. 8 Disconnect the Bluetooth cable from the Bluetooth module. 9 Release the Bluetooth module from the tabs securing it. 84
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    5-8 of the "Replacing the keyboard" procedure on page 62. 14 Close the LCD panel and turn the notebook over so the base is facing up. 15 Return the optical screw drive in its place. 16 Reinstall the hard drive by performing steps 8 and 9 of the "Replacing the hard drive" procedure on page 54. 17
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    on page 50. 4 If the notebook has a wireless card installed, remove the card from the old system board and install it on the new system board by following the instructions in the "Replacing the wireless card" section on page 52. 5 Remove the hard drive by performing steps 3 and 4 of the "Replacing
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    www.gateway.com 8 Disconnect the USB board and Bluetooth module cables from their system board connectors; then disconnect the modem cable from the modem board. 9 Remove the system board screw. 87
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    of the "Replacing the keyboard" procedure on page 62. 19 Close the LCD panel and turn the notebook over so the base is facing up. 20 Reinstall the optical drive by performing steps 10 and 11 of the "Replacing the optical drive" procedure on page 56. 21 Reinstall the hard drive by performing steps
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    www.gateway.com Replacing • 1 black M2×5 (hard drive) • 1 black M2.5×6 (optical drive) • 3 black M2.5×6 (keyboard cover) • 2 black M2.5×6 (LCD panel hinge - bottom) • 2 black M2.5×6+Nylok to access the cooling fan cable. 4 Disconnect the cooling fan cable from its system board connector. 89
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    CHAPTER 3: Replacing notebook components 5 Loosen the spring-loaded captive screws securing cooling assembly. Follow the screw sequence indicated on the below images. 6 Remove the cooling assembly from the system board. 7 Lay the cooling assembly down in an upright position to avoid tainting your
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    skin cells or 12 Reconnect the cooling fan keyboard" procedure on page 62. 17 Close the LCD panel and turn the notebook over so the base is facing up. 18 Reinstall the optical drive by performing steps 10 and 11 of the "Replacing the optical drive" procedure on page 56. 19 Reinstall the hard drive
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    cloth and isopropyl alcohol; or alcohol pad • Thermal grease Screws removed during this task: • 1 black M2×5 (hard drive) • 1 black M2.5×6 (optical drive) • 3 black M2.5×6 (keyboard cover) • 2 black M2.5×6 (LCD panel hinge - bottom) • 2 black M2.5×6+Nylok (LCD panel hinge - top) • 10 M2
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    gateway 68. 12 Reinstall the LCD keyboard cover by performing steps 5-8 of the "Replacing the keyboard" procedure on page 62. 14 Close the LCD panel and turn the notebook over so the base is facing up. 15 Reinstall the optical drive by performing steps 10 and 11 of the "Replacing the optical drive
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    CHAPTER 3: Replacing notebook components 16 Reinstall the hard drive by performing steps 8 and 9 of the "Replacing the hard drive" procedure on page 54. 17 If you have disconnected any wireless antennas, reconnect them now. 18 Reinstall the bay cover. 19 Reinstall the battery. 94
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    www.gateway.com Replacing the LCD front panel Tools you need to complete this task: Phillips #0 screwdriver Flat screwdriver or Non-marring plastic scribe Screws removed during this task: • 1 black M2×5 (hard drive) • 1 black M2.5×6 (optical drive) • 3 black M2.5×6 (keyboard cover) • 2
  • Gateway NV-53A | Service Guide - Page 102
    CHAPTER 3: Replacing notebook components 4 Remove the LCD front panel screws. 5 Remove the LCD hinge cover screws. 6 Carefully pry loose the front panel from the LCD assembly lid. Start on the top side (a), continue to the left and right sides (b), and finally the bottom side (c). 96
  • Gateway NV-53A | Service Guide - Page 103
    www.gateway.com 7 5. 11 Return the LCD front panel rubber inserts to their places. 12 Reinstall the LCD panel assembly by performing steps 16-23 of the "Replacing keyboard and the keyboard cover by performing steps 5-8 of the "Replacing the keyboard" procedure on page 62. 15 Reinstall the battery. 97
  • Gateway NV-53A | Service Guide - Page 104
    scribe Screws removed during this task: • 1 black M2×5 (hard drive) • 1 black M2.5×6 (optical drive) • 3 black M2.5×6 (keyboard cover) • 2 black M2.5×6 (LCD panel hinges - bottom) • 2 black M2.5×6+Nylok (LCD panel hinges - top) • 4 black M2.5×6+Nylok (LCD front panel) • 2 chrome
  • Gateway NV-53A | Service Guide - Page 105
    www.gateway.com 5 Place the new webcam on the top side of the LCD assembly lid. 6 64. 8 Turn the notebook over so the palm rest is facing up. 9 Reinstall the keyboard and the keyboard cover by performing steps 5-8 of the "Replacing the keyboard" procedure on page 62. 10 Reinstall the battery. 99
  • Gateway NV-53A | Service Guide - Page 106
    scribe Screws removed during this task: • 1 black M2×5 (hard drive) • 1 black M2.5×6 (optical drive) • 3 black M2.5×6 (keyboard cover) • 2 black M2.5×6 (LCD panel hinges - bottom) • 2 black M2.5×6+Nylok (LCD panel hinges - top) • 4 black M2.5×6+Nylok (LCD front panel) • 2 chrome
  • Gateway NV-53A | Service Guide - Page 107
    www.gateway.com 5 Disconnect the webcam cable from the webcam board. 6 Remove the LCD hinge screws. 7 Remove the LCD from the LCD assembly lid. 8 Lay the LCD on its front to access the LCD-webcam cable. 101
  • Gateway NV-53A | Service Guide - Page 108
    11 Attach the LCD panel brackets and the LCD cable to the new LCD. 12 Place the new LCD on the LCD assembly lid and secure it with the screws . 16 Reinstall the keyboard and the keyboard cover by performing steps 5-8 of the "Replacing the keyboard" procedure on page 62. 17 Reinstall the battery. 102
  • Gateway NV-53A | Service Guide - Page 109
    www.gateway.com Replacing the LCD panel hinge brackets Tools you need to complete this task: Phillips #0 screwdriver Flat screwdriver or Non-marring plastic scribe Screws removed during this task: • 1 black M2×5 (hard drive) • 1 black M2.5×6 (optical drive) • 3 black M2.5×6 (keyboard
  • Gateway NV-53A | Service Guide - Page 110
    the "Replacing the LCD panel assembly" procedure on page 64. 10 Turn the notebook over so the palm rest is facing up. 11 Reinstall the keyboard and the keyboard cover by performing steps 5-8 of the "Replacing the keyboard" procedure on page 62. 12 Reinstall the battery. 104
  • Gateway NV-53A | Service Guide - Page 111
    www.gateway.com Replacing the power button board Tools you need to complete this task: Phillips #0 screwdriver Flat screwdriver or Non-marring plastic scribe Screws removed during this task: • 1 black M2×5 (hard drive) • 1 black M2.5×6 (optical drive) • 3 black M2.5×6 (keyboard cover) •
  • Gateway NV-53A | Service Guide - Page 112
    8-11 of the "Replacing the LCD front panel" procedure on page 95. 12 Reinstall the LCD panel assembly by performing steps 16-23 of the "Replacing the the keyboard and the keyboard cover by performing steps 5-8 of the "Replacing the keyboard" procedure on page 62. 15 Reinstall the battery. 106
  • Gateway NV-53A | Service Guide - Page 113
    www.gateway.com Replacing the Kensington lock cap Tools you need to complete this task: Phillips #0 screwdriver Flat screwdriver or Non-marring plastic scribe Screws removed during this task: • 1 black M2×5 (hard drive) • 1 black M2.5×6 (optical drive) • 3 black M2.5×6 (keyboard cover) •
  • Gateway NV-53A | Service Guide - Page 114
    16-23 of the "Replacing the LCD panel assembly" procedure on page 64. 11 Turn the notebook over so the palm rest is facing up. 12 Reinstall the keyboard and the keyboard cover by performing steps 5-8 of the "Replacing the keyboard" procedure on page 62. 13 Reinstall the battery. 108
  • Gateway NV-53A | Service Guide - Page 115
    www.gateway.com Replacing the microphone Tools you need to complete this task: Phillips #0 screwdriver Flat screwdriver or Non-marring plastic scribe Screws removed during this task: • 1 black M2×5 (hard drive) • 1 black M2.5×6 (optical drive) • 3 black M2.5×6 (keyboard cover) • 2 black
  • Gateway NV-53A | Service Guide - Page 116
    performing steps 16-23 of the "Replacing the LCD panel assembly" procedure on page 64. 12 Turn the notebook over so the palm rest is facing up. 13 Reinstall the keyboard and the keyboard cover by performing steps 5-8 of the "Replacing the keyboard" procedure on page 62. 14 Reinstall the battery. 110
  • Gateway NV-53A | Service Guide - Page 117
    www.gateway.com Replacing the antennas Tools you need to complete this task: Phillips #0 screwdriver Flat screwdriver or Non-marring plastic scribe Screws removed during this task: • 1 black M2×5 (hard drive) • 1 black M2.5×6 (optical drive) • 3 black M2.5×6 (keyboard cover) • 2 black
  • Gateway NV-53A | Service Guide - Page 118
    performing steps 16-23 of the "Replacing the LCD panel assembly" procedure on page 64. 12 Turn the notebook over so the palm rest is facing up. 13 Reinstall the keyboard and the keyboard cover by performing steps 5-8 of the "Replacing the keyboard" procedure on page 62. 14 Reinstall the battery. 112
  • Gateway NV-53A | Service Guide - Page 119
    www.gateway.com Replacing the LCD assembly lid Tools you need to complete this task: Phillips #0 screwdriver Flat screwdriver or Non-marring plastic scribe Screws removed during this task: • 1 black M2×5 (hard drive) • 1 black M2.5×6 (optical drive) • 3 black M2.5×6 (keyboard cover) • 2
  • Gateway NV-53A | Service Guide - Page 120
    the "Replacing the LCD panel assembly" procedure on page 64. 10 Turn the notebook over so the palm rest is facing up. 11 Reinstall the keyboard and the keyboard cover by performing steps 5-8 of the "Replacing the keyboard" procedure on page 62. 12 Reinstall the battery. 114
  • Gateway NV-53A | Service Guide - Page 121
    CHAPTER 4 Troubleshooting • Diagnosing problems • System test procedures • Power-On Self-Test (POST) error message • Index of error messages • Phoenix BIOS beep codes • Symptom-to-FRU error messages • Intermittent problems • Undetermined problems 115
  • Gateway NV-53A | Service Guide - Page 122
    CHAPTER 4: Troubleshooting Diagnosing problems Use the following procedure as a guide for diagnosing notebook problems. Important The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses
  • Gateway NV-53A | Service Guide - Page 123
    optical drive Use the following procedure to isolate a problem in an optical drive controller, driver, or drive. Important Make sure that the CD-ROM does not have any label attached to it. The label can cause damage to the drive or can cause the drive to fail. To test the optical drive: 1 Boot from
  • Gateway NV-53A | Service Guide - Page 124
    the instructions in the message window. Important Make sure that each memory card is fully installed into the connector. A loose connection can cause an error. Testing the power system To test for a power problem: • Turn on the notebook using each of the following power sources: • Remove the battery
  • Gateway NV-53A | Service Guide - Page 125
    1 Open Power Management in the Windows Control Panel. 2 In Power Meter, make sure that the parameters shown for Current Power Source and Total Battery Power Remaining are correct. 3 Repeat the steps 1 and 2, for both battery and adapter. This helps you identify first the problem is on recharging or
  • Gateway NV-53A | Service Guide - Page 126
    , such as the amount of memory installed. Others may indicate a problem with a device, such as the way it has been configured. Important If the system fails after you make changes in the BIOS Setup Utility menus, reset the notebook, enter Setup, and install Setup defaults or correct the error. 120
  • Gateway NV-53A | Service Guide - Page 127
    or replace the hard disk drive. n Test or replace the system board. Stuck Key See "Testing the keyboard or auxiliary input device" on page 117. Keyboard error See "Testing the keyboard or auxiliary input device" on page 117. Keyboard Controller Failed See "Testing the keyboard or auxiliary
  • Gateway NV-53A | Service Guide - Page 128
    or replace the CMOS battery, run the BIOS Setup Utility to reconfigure system time, then reboot the system. n Test or replace the system board. Failing Bits: nnnn n Test or replace the SO-DIMM. n Test or replace the BIOS ROM. n Test or replace the system board. Fixed Disk n None Invalid System
  • Gateway NV-53A | Service Guide - Page 129
    the CMOS battery, run the BIOS Setup Utility to reconfigure system time, then reboot the system. n Test or replace the system board. n Run the BIOS Setup Utility and see if fixed disk and drive A: are properly identified. n Test or replace the diskette drive n Test or replace the hard disk drive
  • Gateway NV-53A | Service Guide - Page 130
    Troubleshooting Phoenix BIOS Restore CPU control word during warm boot Initialize PCI Bus Mastering devices Initialize keyboard controller BIOS ROM checksum Initialize cache before memory autosize 8254 timer initialization 8237 DMA controller initialization Reset Programmable Interrupt Controller
  • Gateway NV-53A | Service Guide - Page 131
    adapters in system QuietBoot start (optional) Shadow video BIOS ROM Display BIOS copyright notice Display CPU type and speed Initialize EISA board Test keyboard Set key click if enabled Test for unexpected interrupts Initialize POST display service Display prompt "Press F2 to enter SETUP" Disable
  • Gateway NV-53A | Service Guide - Page 132
    Extended BIOS Data Area Test and initialize PS/2 mouse Initialize floppy controller Determine number of ATA drives (optional) Initialize hard-disk controllers Initialize local-bus hard-disk controllers Jump to UserPatch2 Build MPTABLE for multi-processor boards Install CD ROM for boot Clear
  • Gateway NV-53A | Service Guide - Page 133
    MultiBoot menu Clear screen (optional) Check virus and backup reminders Try to boot with INT 19 Initialize POST Error Manager (PEM) Initialize error logging Initialize error display function Initialize system error handler PnPnd dual CMOS (optional) Initialize notebook docking (optional) Initialize
  • Gateway NV-53A | Service Guide - Page 134
    POST Routine Description Unknown interrupt Initialize the chipset Initialize the bridge Initialize the CPU Initialize the system timer Initialize system I/O Check force recovery boot Checksum BIOS ROM Go to BIOS Set Huge Segment Initialize Multi Processor Initialize OEM special code Initialize PIC
  • Gateway NV-53A | Service Guide - Page 135
    BIOS Setup Utility, then reboot the notebook. n Reconnect the LCD connectors. n Test or replace the keyboard board. n The LCD screen is unreadable. n Missing pels in characters. n The screen appears abnormal. n The battery can't be charged. Action in Sequence n Test the power source (battery pack
  • Gateway NV-53A | Service Guide - Page 136
    from standby mode after opening the LCD. The battery fuel gauge in Windows doesn't go higher than 90%. The system hangs intermittently. Action in Sequence n Test or replace the keyboard (if control is from the keyboard). n Test or replace the hard disk drive. n Test or replace the system board
  • Gateway NV-53A | Service Guide - Page 137
    does not match the installed devices. The external display does not work correctly. USB does not work correctly. Printer problems. Action in Sequence n Run "Load Setup Defaults" using the BIOS Setup Utility, then reboot the notebook. n Reconnect the hard disk drive and optical drive. n Press Fn+F4
  • Gateway NV-53A | Service Guide - Page 138
    CHAPTER 4: Troubleshooting Intermittent problems Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect. These reasons include: cosmic radiation, electrostatic discharge, or software errors.
  • Gateway NV-53A | Service Guide - Page 139
    : • Non-Acer devices • Printer, mouse, and other external devices • Battery pack • Hard disk drive(s) • SO-DIMM • Optical drive 4 Turn on the notebook. 5 Determine if the problem has changed. • If the problem does not recur, reconnect the removed devices one at a time until you find the failing FRU
  • Gateway NV-53A | Service Guide - Page 140
    CHAPTER 4: Troubleshooting 134
  • Gateway NV-53A | Service Guide - Page 141
    CHAPTER 5 Connector locations • System board layout 135
  • Gateway NV-53A | Service Guide - Page 142
    7 USBCN1 USB board cable connector Item Code 8 KB1 9 ASB1 10 RTC1 11 MDC1 12 BT1 13 TPCN1 14 CARD1 Component Keyboard cable connector South bridge chipset RTC battery Modem card cable connector Bluetooth module cable connector Touchpad / fingerprint reader board cable connector Memory
  • Gateway NV-53A | Service Guide - Page 143
    Ethernet jack Monitor port HDMI out port USB port Item Code 11 USB3 12 MICIN1 13 LOUT1 14 DM1 15 DM2 16 G27 17 ODD1 18 SATA1 19 MINI2 Component USB port Microphone jack Headphone jack Memory slot 1 Memory slot 2 Clear password hardware gap SATA optical drive connector SATA hard drive
  • Gateway NV-53A | Service Guide - Page 144
    CHAPTER 5: Connector locations 138
  • Gateway NV-53A | Service Guide - Page 145
    CHAPTER 6 FRU (Field-Replaceable Unit) list • Introduction • Exploded diagram • FRU list 139
  • Gateway NV-53A | Service Guide - Page 146
    a DIFFERENT part number code from those given in the FRU list of this printed Service Guide. You MUST use the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer machines. Important To scrap or to return the defective parts, you should follow
  • Gateway NV-53A | Service Guide - Page 147
    button board spring 16 Power button board 17 LCD cable / LCD-webcam coaxial cable 18 Keyboard 19 Battery 20 USB board / USB-modem port board (optional) 21 Optical drive 22 Optical drive bezel 23 Optical drive bracket 24 Base enclosure 25 Hard drive 26 Bluetooth module 27 Bay cover 141
  • Gateway NV-53A | Service Guide - Page 148
    CHAPTER 6: FRU (Field-Replaceable Unit) list FRU list Category ACadapter AC power cord Part Name Description OEM Part No. ADAPTER 65W 19V 3PIN DELTA ADP-65JH DB A LV5 LED LF YELLOW ADP 65W 19V 3P ADP-
  • Gateway NV-53A | Service Guide - Page 149
    gateway.com Category AC power cord Battery 5A 125V 1.8M BLACK TAIWANESE POWER CORD TAIWANESE BLACK,1.8 27.01518. BATTERY PANASONIC AS-2009A LI-ION 3S2P PANASONIC 6 CELL 4400MAH MAIN COMMON 2.2AH(CG ) BTY PACK LI+ 6C 2.2AH PANA BT.00604.030 BATTERY PANASONIC AS-2009A LI-ION 3S2P PANASONIC 6 CELL
  • Gateway NV-53A | Service Guide - Page 150
    BATTERY SIMPLO AS-2009A LI-ION 3S2P SAMSUNG 6 CELL 4400MAH MAIN COMMON SDI 2.2AH(F) BTY PACK SDI LI+ 6C 2.2AH SMP BT.00607.066 BATTERY SIMPLO AS-2009A LI-ION 3S2P SAMSUNG 6 CELL SJV50-TR USB BD 08652-1M 6L D 55.4EY02.001G BLUETOOTH BOARD FOXCONN BRM 2046 BT2.1 T60H928.33 F/W:861 BT MODULE
  • Gateway NV-53A | Service Guide - Page 151
    www.gateway.com Category Cables Part Name BLUETOOTH BOARD CABLE BLUETOOTH BOARD CABLE POWER BUTTON BOARD BOARD SPRING SD DUMMY CARD UNITLOAD COVER DVD-RW SUPER-MULTI BEZEL BLACK BLUE-RAY COMBO BEZEL BLACK KEY LOCK CAP POWER BUTTON BOARD CAP BLACK MIDDLE COVER BLACK W/P-KEY NONE 3G Description
  • Gateway NV-53A | Service Guide - Page 152
    LCD PANEL GTW BLUE SJV50 60.WDD01.001 UPPER CASE BLACK W/TOUCHPAD BOARD CABLE & MULTI-MEDIA BOARD CABLE & SPEAKER & LOGO PLATE FOR GATEWAY W/O FINGER PRINT HOLE ASSY UCASE GW BLACK NEW SJV50 60.WGH01.001 Hard disk drive HDD 160GB 5400RPM 2.5" SATA SEAGATE WYATT ST9160314AS LF F/W:0001SDM1 HDD
  • Gateway NV-53A | Service Guide - Page 153
    BLACK FOR WINDOWS7 ODD TOSHIBA SUPER-MULTI DRIVE 12.7MM TRAY DL 8X TS-L633C LF W/O BEZEL SATA HF+WINDOWS7 CPU AMD TURION M520 2.3G 1M 35W CASPIAN CPU AMD TURION M600 2.4G 2M 35W CASPIAN CPU AMD TURION M620 2.5G 2M 35W CASPIAN CPU AMD TURION M640 2.6G 2M 35W CASPIAN CPU HEATSINK DISCRETE W/FAN CPU
  • Gateway NV-53A | Service Guide - Page 154
    8MS 400:1 MICROPHONE MICROPHONE MICROPHONE SPEAKER SPEAKER SCREW M2*L3 SCREW SCREW M3 X 3 #1 NI NYLON SCREW M2*L6 T=0.8 SCREW M2*L4 SCREW M2*L4 HNM SCRE M2-0.4X5ZN/BL+NY SCREW M2.5*L5 BLACK ZN+NYLOK NAME PLATE BLACK NV SERIES LCD SCREW RUBBER BLACK Description SODIMM 2G M470T5663EH3-CF7 SODIMM
  • Gateway NV-53A | Service Guide - Page 155
    Category Keyboard www.gateway.com Part Name KEYBOARD 99KEYS GP7T SJV70/SJV50 INTERNAL17 STANDARD BLACK ARABIC KEYBOARD 100KEYS GP7T SJV70/SJV50 INTERNAL17 STANDARD BLACK BELGIUM KEYBOARD 100KEYS GP7T SJV70/SJV50 INTERNAL17 STANDARD BLACK BRAZILIAN PORTUGUESE KEYBOARD 100KEYS GP7T SJV70/SJV50
  • Gateway NV-53A | Service Guide - Page 156
    GP7T SJV70/SJV50 INTERNAL17 STANDARD BLACK SPANISH KEYBOARD 100KEYS GP7T SJV70/SJV50 INTERNAL17 STANDARD BLACK SWEDEN KEYBOARD 100KEYS GP7T SJV70/SJV50 INTERNAL17 STANDARD BLACK SWISS/G KEYBOARD 99KEYS GP7T SJV70/SJV50 INTERNAL17 STANDARD BLACK THAILAND KEYBOARD 100KEYS GP7T SJV70/SJV50 INTERNAL17
  • Gateway NV-53A | Service Guide - Page 157
    APPENDIX A Test compatible components • Introduction • Microsoft® Windows Vista® Environment Test 151
  • Gateway NV-53A | Service Guide - Page 158
    please refer to the NS50 series Compatibility Test Report released by the Acer Mobile System Testing Department. Microsoft® Windows Vista® Environment Test Item CRT Port Test CRT Monitor LCD Monitor HDMI Port Test LCD TV USB Port Test USB Mouse USB Keyboard USB Printer Specification ViewSonic 19
  • Gateway NV-53A | Service Guide - Page 159
    Floppy Disk Driver Headphone/Microphone Port Test Headphone/Microphone Logitech Premium Stereo Headset Headphone+Mic Sennheiser HD202 PHILIPS headphone Logitech Labtec Verse-524 MIC Panasonic Earbud Headphone with Volume Control Express Card Test Gigabit Ethernet LAN Card AboCom ExpressCard
  • Gateway NV-53A | Service Guide - Page 160
    plus 1GB 200X A-DATA RS-MMC 256MB Transcend MMC Plus 4GB Transcend RS-MMC 512MB Ridata Multimedia Card PRO 256MB Silicon Power RS-MMC Mobile 1GB Sony Memory Stick Card 128MB Sony Memory Stick Card Pro 256MB SanDisk Memory Stick Pro Duo 256MB SanDisk Memory Stick Pro 256MB Sony Memory Stick PRO Duo
  • Gateway NV-53A | Service Guide - Page 161
    APPENDIX B Online support information 155
  • Gateway NV-53A | Service Guide - Page 162
    and valuable support resources whenever you need them. In the Technical Information section you can download information on all of Acer's Notebook, Desktop and Server models including: • Service guides for all models • User's manuals • Training materials • BIOS updates • Software utilities
  • Gateway NV-53A | Service Guide - Page 163
    memory card slot 17 CD controlling playback 23, 24 chipset Bluetooth 12 USB 13 wired Ethernet 12 wireless Ethernet 13 clicking 25 component replacement antennas 111 battery 48 bay cover 49 Bluetooth module 83 cooling assembly 80, 89 ESD prevention 44 hard drive 54 Kensington lock cap 107 keyboard 62
  • Gateway NV-53A | Service Guide - Page 164
    discharge 44 Ethernet jack 16 external CD-ROM drive check 117 external monitor 16, 22 EZ Pad touchpad See touchpad F fan 16, 18 features 3 files opening 26 Fn key 22 folders opening 26 function keys 22 H hard drive bay 19 HDD password 33 indicator 21 replace 54 hard drive bracket remove
  • Gateway NV-53A | Service Guide - Page 165
    system key 22 sound muting 24 Speakers 19 speakers jack 17 replace 72 specification buttons 13 ports 13 status indicators 13 starting programs 26 status indicator wireless Ethernet 21 status indicators battery charge 19, 21 Caps Lock 21 drive activity 21 hard drive 21 location 19 Num Lock 21 power
  • Gateway NV-53A | Service Guide - Page 166
    BIOS setup utility 28 V ventilation 16, 18 VGA port 16 video HDMI out jack 16 monitor port 16 projector port 16 VGA port 16 view left 16 rear 18 right 17 volume muting 24 W webcam 20, 26 replace 98 Windows key 22 Windows 2000 environment test 152 wired Ethernet chipset 12 wireless card replace
  • Gateway NV-53A | Service Guide - Page 167
  • Gateway NV-53A | Service Guide - Page 168
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®
NV53
SERVICE
GUIDE