Gateway NX270 Gateway Notebook Reference Guide R2 for Windows Vista
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- Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 1
NOTEBOOK REFERENCEGUIDE ® - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 2
- Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 3
About This Reference 1 About this guide 2 Accessing your online User Guide 2 Gateway contact information 3 Gateway model and serial number 3 Microsoft . 15 Connecting the AC adapter 16 Protecting from power source problems 18 Connecting the dial-up modem 18 Connecting to a broadband - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 4
Contents Using the EZ Pad touchpad 29 Adjusting brightness 31 Adjusting the volume 32 Turning your wireless radio on or off 33 IEEE 802.11 wireless network radio 34 Chapter 4: Using Drives and Accessories . . . . . 35 Using the CD or DVD drive 36 Identifying drive types 36 Using a CD or DVD - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 5
www.gateway.com Chapter 68 Recovering your system 68 Recovering pre-installed software and drivers 69 Using Microsoft System Restore 75 Recovering your system to hard drive kit 86 Chapter 9: Troubleshooting 89 Safety guidelines 90 First steps 90 Troubleshooting 91 Audio 91 Battery 91 CD - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 6
Networks (wired 107 Networks (wireless 108 Passwords 110 Pointing device 111 Power 111 Printer 112 Sound 113 Status indicators 113 Touchpad or pointing device 114 Video 114 Telephone support 114 Before calling Gateway Customer Care 114 Appendix A: Legal Information 117 Index 127 iv - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 7
CHAPTER1 About This Reference • About this guide • Accessing your online User Guide • Gateway contact information • Microsoft Certificate of Authenticity • For more information 1 - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 8
Reference About this guide This guide includes information and maintenance instructions that are specific to your model of Gateway notebook. For all other notebook information, see your online User Guide. Accessing your online User Guide In addition to this guide, your online User Guide has been - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 9
bottom of your notebook contains information that identifies your notebook model and its features. Gateway Customer Care will need this information if you call for assistance. Online Support: Tech Support Phone: Hours: Model: S/No: Microsoft Certificate of Authenticity The Microsoft Certificate of - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 10
CHAPTER 1: About This Reference 4 - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 11
CHAPTER2 Checking Out Your Notebook • Front • Left • Right • Back • Bottom • Keyboard area 5 - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 12
Front CHAPTER 2: Checking Out Your Notebook LCD panel release latch Speaker Microphone Headphone Power Battery jack jack indicator charge indicator Component Icon Description Speaker LCD panel release latch Press to open the LCD panel. Speakers Provide audio output when headphones or - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 13
Left www.gateway.com Component Ventilation fan USB ports Express Card slot Memory card , see "Using the memory card reader" on page 38. The memory card reader supports Memory Stick®, Memory Stick Pro®, Mini Secure Digital®, MultiMediaCard™, RS-MultiMediaCard™, and Secure Digital™ cards. - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 14
Right CHAPTER 2: Checking Out Your Notebook Component CD or DVD drive Ethernet jack Modem jack Monitor port CD or DVD drive Ethernet Modem Monitor port jack jack Icon Description Insert CDs or DVDs into this drive. For more information, see "Using the CD or DVD drive" on page 36. To determine - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 15
Back www.gateway.com Power connector Component Icon Power connector Kensington™ lock slot Kensington lock slot Description Plug the AC adapter cable into this connector. Secure your notebook to an object by connecting a Kensington cable lock to this slot. 9 - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 16
the battery. For more information, see "Changing the battery" on page 49. Includes the Customer Care contact information. For more information, see "Gateway contact information" on page 3. Install a memory module into this bay. For more information, see "Adding or replacing memory modules" on page - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 17
www.gateway.com Keyboard area Keyboard Power button Component Icon Keyboard Power button Status indicators Touchpad Touchpad Status indicators Description Provides all the features of a full-sized, - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 18
CHAPTER 2: Checking Out Your Notebook 12 - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 19
CHAPTER3 Setting Up and Getting Started • Working safely and comfortably • Connecting the AC adapter • Connecting the dial-up modem • Connecting to a broadband modem or network • Starting your notebook • Turning off your notebook • Restarting (rebooting) your notebook • Using the status indicators • - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 20
CHAPTER 3: Setting Up and Getting Started Working safely and comfortably Before using your notebook, follow these general guidelines for setting up a safe and comfortable work area and avoiding discomfort and strain: • Keep hands and arms parallel to the floor. • Adjust the screen so it is - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 21
www.gateway.com Setting up your computer desk and chair When you are setting of your thighs. • Adjust the back of the chair so it supports the lower curve of your spine. You can use a pillow or cushion to provide extra back support. Sitting at your notebook • Avoid bending, arching, or angling your - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 22
not attempt to disassemble the AC adapter. The AC adapter has no user-replaceable or user-serviceable parts inside. The AC adapter has dangerous voltages that can cause serious injury or death. Contact Gateway about returning defective AC adapters. Caution Make sure that you use the AC adapter that - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 23
www.gateway.com 2 Connect the AC adapter to your notebook's power connector. 3 Plug the power cord into a wall . Important If the battery charge indicator does not turn blue after three hours, contact Gateway Customer Care at the location shown on the Customer Care label. For more information, see - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 24
CHAPTER 3: Setting Up and Getting Started Protecting from power source problems During a power surge, the voltage level of electricity coming into your notebook can increase to levels far above normal levels and cause data loss or - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 25
www.gateway.com Connecting to a broadband modem or network Your notebook has a network jack that you can use to connect to a cable or DSL modem or to a - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 26
the power button mode, see "Changing advanced settings" on page 55. 3 If you are starting your notebook for the first time, follow the on-screen instructions to select the language and time zone and to create your first user account. 4 Attach and turn on any peripheral devices, such as printers - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 27
www.gateway.com 5 To open the main menu, click (Start). From that menu, you can run programs and search for files. For more information on using Windows, see "Using Windows" and "Customizing Windows" in your online User Guide. Waking up your notebook When you have not used your notebook for several - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 28
CHAPTER 3: Setting Up and Getting Started To put your notebook into hibernation: • Click (Start), click the arrow next to the lock icon, then click Hibernate. The notebook saves your session and shuts down to save power. To turn off your notebook: • Click (Start), click the arrow next to the lock - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 29
www.gateway.com To restart your notebook: • Click (Start), click the arrow next to the lock icon, then click Restart. The notebook turns off, then turns on - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 30
CHAPTER 3: Setting Up and Getting Started Indicator Wireless network (optional) Caps lock Num lock Scroll lock Icon Description ■ LED on - Wireless IEEE 802.11 radio is turned on. ■ LED off - Wireless IEEE 802.11 radio is turned off. ■ LED on - Caps lock is turned on. A ■ LED off - Caps lock is - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 31
www.gateway.com Indicator Icon Description Disc drive ■ LED on - Drive is in use. ■ LED off - Drive is not in use. Hard drive ■ LED blinking - Hard drive - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 32
CHAPTER 3: Setting Up and Getting Started Key types The keyboard has several different types of keys. Some keys perform specific actions when pressed alone and other actions when pressed in combination with another key. Key type Icon Description Numeric keypad Use these keys to type numbers - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 33
www.gateway.com System key combinations When you press the FN key and a system key on or off. For more information, see "Wireless Ethernet Networking" in your online User Guide. Warning: Radio frequency wireless communication can interfere with equipment on commercial aircraft. Current aviation - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 34
CHAPTER 3: Setting Up and Getting Started Press and hold To... FN, then press this system key... Skip back one CD track or DVD chapter. Skip ahead one CD track or DVD chapter. Increase the brightness of the display. Decrease the brightness of the display. Mute the sound. Press the key combination - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 35
www.gateway.com Using the EZ Pad touchpad The EZ Pad™ consists of a touchpad, two buttons, and a scroll zone. Scroll zone Touchpad Left button Right button When - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 36
Setting Up and Getting Started Tip For instructions on how to adjust the double-click speed, pointer speed, right-hand or left-hand configuration, and other touchpad settings, see "Changing the mouse, touchpad, or pointing device settings" in your online User Guide. Tip You may have received your - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 37
www.gateway.com To... Do this... Access a shortcut menu or find more information about an object on the screen. Move an object on the desired screen brightness. Tip For more information about the Windows Mobility Center, see "Using the Windows Mobility Center" in your online User Guide. 31 - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 38
to the desired volume level. Tip For more information about the Windows Mobility Center, see "Using the Windows Mobility Center" in your online User Guide. To adjust the volume from Windows: 1 Click (Volume) on the taskbar. The volume control slider opens. 2 Click and drag the slider up to increase - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 39
window to close it. Turning your wireless radio on or off Your Gateway notebook may have a factory-installed wireless radio. Warning Radio frequency wireless In environments where the risk of interference to other devices or services is harmful or perceived as harmful, the option to use a - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 40
wireless on or Turn wireless off. Tip For more information about using your notebook on a wireless network, see "Wireless Ethernet Networking" in your online User Guide 34 - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 41
CHAPTER4 Using Drives and Accessories • Using the CD or DVD drive • Using the memory card reader • Adding and removing an Express Card • Installing a printer or other peripheral device • Viewing the display on a projector or monitor • Ordering accessories 35 - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 42
Drives and Accessories Using the CD or DVD drive You can use your notebook to enjoy a wide variety of multimedia features. Identifying drive types Your Gateway notebook may contain one of the following drive types. Look on the front of the drive for one or more of the following logos: If - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 43
www.gateway.com If your drive has this logo... ROM/R/RW This is your drive type... Multi-format double layer DVD±RW drive Use your drive for... Installing programs, playing audio CDs, playing DVDs, accessing data, recording music and data to CD-R or CD-RW discs, and recording video and data to - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 44
CHAPTER 4: Using Drives and Accessories Using a CD or DVD [ Eject button Manual eject hole Important DVD discs and drives contain regional codes that help control DVD title exports and help reduce illegal disc distribution. To be able - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 45
www.gateway.com Memory card types The memory card reader supports Memory Stick®, Memory Stick Pro®, MultiMediaCard™, Secure Digital™, Mini Secure Digital™, and RS-MultiMediaCard™. Important RS-Multimedia Card and Mini Secure Digital cards require the - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 46
Card slot. This slot accepts one Type 54 Express Card. You do not need to restart your notebook when changing most cards because your notebook supports hot-swapping. Hot-swapping means that you can insert an Express Card while your notebook is running. If your Express Card does not work after - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 47
.gateway.com peripheral device, see the device documentation and installation instructions. USB ports support plug-and-play and hot swapping, which means USB devices may have special installation instructions. See your USB device's installation guide. Important For more information about using - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 48
You can use your notebook for giving presentations by connecting an external monitor or projector to your monitor (VGA) port. Your notebook supports simultaneous LCD and external display. Simultaneous display lets you control the presentation from your notebook at the same time as you face your - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 49
www.gateway.com To adjust the display properties on a projector or external monitor: 1 Click information about the Windows Mobility Center, see "Using the Windows Mobility Center" in your online User Guide. 2 Click (Change display settings). The Display Settings dialog box opens. 3 Click monitor 2. - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 50
Center window opens. Tip For more information about the Windows Mobility Center, see "Using the Windows Mobility Center" in your online User Guide. 2 Click (Change presentation settings). The Presentation Settings dialog box opens. 3 Adjust properties such as Turn off screen saver and Set the volume - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 51
so you can swap batteries when necessary. See "Changing the battery" on page 49 for more information about using an additional battery. Carrying cases Gateway has large-capacity carrying cases if you need additional space for accessories or supplies. Hard drives If you want to increase your internal - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 52
CHAPTER 4: Using Drives and Accessories USB flash drive Use a USB flash drive for storing files or transferring files to another computer. 46 - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 53
CHAPTER5 Managing Power • Monitoring the battery charge • Recharging the battery • Changing the battery • Recalibrating the battery • Getting the most from your battery • Changing notebook power settings 47 - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 54
CHAPTER 5: Managing Power Monitoring the battery charge Your new Gateway notebook is designed to provide an exceptional balance of performance and portability. Your notebook uses the latest chipset and mobile processor technologies to manage the - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 55
Replacing the battery Warning Danger of explosion if battery is incorrectly replaced. Replace only with a battery specifically manufactured for your Gateway notebook. Discard used batteries according to local hazardous material regulations. The battery used in this device may present a fire or - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 56
until the battery status indicator turns blue. Important If, after completing this procedure, the battery charge indicator still does not show an accurate charge, contact Gateway Customer Care at the location shown on the Customer Care label. For more information, see - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 57
www.gateway.com Getting the most from your battery Maximizing battery performance To get maximum performance from your notebook battery, we recommend that you initially condition (fully - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 58
power inverter. Save the battery for times when you cannot use a power adapter. • To find AC power outlets in airports, look for them next to support pillars, in large areas such as boarding gates, and under banks of telephones. Changing power modes You can use the following power modes to lengthen - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 59
www.gateway.com • Hibernate - (also called save to disk) writes all current memory (RAM) information to the hard drive, then turns your notebook completely off. The next - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 60
CHAPTER 5: Managing Power Changing notebook power settings You can change the function of your notebook's power button, Sleep system key, and power-saving timers by changing power settings on your notebook. You can customize power settings from the Windows Mobility Center by selecting power plans - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 61
www.gateway.com To change the power plan: 1 Click (Start), All Programs, Accessories, then changes. Help For more information about changing the power plan, click Start, then click Help and Support. Type the keyword power plan in the Search Help box, then press ENTER. Changing advanced settings - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 62
three settings modify the currently selected power plan. Help For more information about changing the power management settings, click Start, then click Help and Support. Type the keyword power management in the Search Help box, then press ENTER. To turn on Hybrid Sleep mode: 1 On the Select a power - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 63
CHAPTER6 Traveling with Your Notebook • Packing your notebook • Traveling by air • Dial-up modem • Radio frequency wireless connections • Files • Security • Power • Additional tips 57 - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 64
CHAPTER 6: Traveling with Your Notebook Packing your notebook • Remove all peripheral devices and cables. Remember to pack those you will need while traveling. • Pack your notebook securely into a briefcase or hand-carried luggage, and keep it separate from toiletries, liquids, and food. Do not pack - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 65
www.gateway.com Radio frequency wireless connections Important If your notebook came equipped with an internal embedded wireless device, see "Legal Information" on page 117 for general - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 66
password. If you forget your password, you must return your notebook to Gateway for service. To create a startup password: 1 Restart your notebook. As soon as 3 Highlight Set User Password, then press ENTER and follow the instructions. This is the password you need to enter at startup. Important - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 67
www.gateway.com 4 Highlight Password on boot, then press ENTER. 5 Highlight Enabled, then press you set in Step 3. • Review the information in "Protecting your notebook" in your online User Guide. Power • Take your AC power adapter to recharge the battery. If you are traveling internationally, take - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 68
to learn about emergency travel assistance if your notebook is lost or damaged. • Take your recovery discs in case you need to install an additional driver or software. Tip You can create a Drivers and Applications Recovery disc using the Gateway Recovery Center. 62 - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 69
CHAPTER7 Maintaining Your Notebook • Caring for your notebook • Cleaning your notebook • Maintaining the battery • Cleaning CDs or DVDs • Recovering your system 63 - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 70
not to bump or drop your notebook, and do not put any objects on top of it. The case, although strong, is not made to support extra weight. • When transporting your notebook, we recommend that you put it in a carrying case. • Keep your notebook away from magnetic fields. Magnetic fields can - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 71
www.gateway.com Cleaning your notebook Keeping your notebook clean and the vents free from dust helps keep your notebook performing at its best. You may want - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 72
CHAPTER 7: Maintaining Your Notebook Cleaning the keyboard You should clean the keyboard occasionally by using an aerosol can of air with a narrow, straw-like extension to remove dust and lint trapped under the keys. If you spill liquid on the keyboard, turn off your notebook and turn the notebook - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 73
www.gateway.com Using the right charger is important. By now you probably know that each kind of battery has its own technology, its own rate of - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 74
computer problems by following the information in "Troubleshooting" on page 89 or in the technical support pages at www.gateway.com. Problem solving a set of software and driver recovery discs as soon as possible. For instructions, see "Preparing for software and device driver recovery" on page 69. - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 75
you need to follow that software's installation instructions. You can recover pre-installed software and drivers from a set of recovery discs (you must create the discs) or by using Gateway Recovery Center. Preparing for software and device driver recovery You can usually recover your pre-installed - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 76
Your Notebook To create discs for recovering pre-installed software and drivers: 1 Click (Start), All Programs, Gateway Recovery Center, then click Gateway Recovery Center. The Gateway Recovery Center opens. 2 Click Applications and drivers external media, then click Next. The What would you like to - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 77
www.gateway.com 5 If you have enough blank discs of the specified type, click I Label the discs as they are completed. Important Use a permanent marker to label each disc "Software and Driver Recovery," along with a short description of which computer the discs are for. If you are recording multiple - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 78
drive, and your Start menu does not contain Gateway Recovery Center as an option, you must recover your software and drivers using software and driver recovery discs you have created. For instructions, see "Recovering pre-installed software and drivers using recovery discs" on page 73. 2 To recover - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 79
try another disc. To recover software and drivers using recovery discs: 1 Insert a software and driver recovery disc into a CD or DVD drive. If an AutoPlay dialog box appears, click Run Grc_Vista.exe. If an AutoPlay dialog box does not appear and Gateway Recovery Center does not start, open Computer - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 80
recovery, then click the software you want to recover. - OR To recover pre-installed device drivers, click Device driver recovery, then click the type of driver you want to recover. 3 Click Next. 4 If the software or driver is not shown on the list, and you have a multiple-disc set of recovery discs - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 81
time you install software or device drivers. You can also create a restore point manually. For instructions, see "Manually creating a restore point" on page 77. Help For more information about using Microsoft System Restore, click Start, then click Help and Support. Type windows system restore in - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 82
CHAPTER 7: Maintaining Your Notebook 2 On the left side of the window, click Repair Windows using System Restore, then click Next. The Choose a restore point dialog box opens. 3 Click the restore point you want, click Next, then click Finish. A confirmation message box appears. 4 Click Yes. Your - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 83
www.gateway.com Manually creating a restore point To manually create a restore point: 1 Click (Start), Control Panel, System and Maintenance, then click Backup and Restore Center. The Backup and Restore Center opens. 2 On the left - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 84
If your computer's problems are not solved by reinstalls Windows and any pre-installed software and device drivers. If you can access important files on your hard keyboard to select Repair Your Computer, then press ENTER. Gateway System Recovery starts, and the System Recovery Options dialog box - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 85
www.gateway.com 8 To perform a recovery with data backup (recommended), click Recovery and create a set of software and driver recovery discs (if you have not already done so). For instructions, see "To create discs for recovering pre-installed software and drivers:" on page 70. 2 Insert the Windows - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 86
appears. 4 Press the arrow keys to select the drive containing the Windows DVD, then press ENTER and follow the on-screen instructions. 5 After Windows is completely re-installed, use the software and driver recovery discs you created to recover your computer's pre-installed software and device - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 87
CHAPTER8 Upgrading Your Notebook • Preventing static electricity discharge • Adding or replacing memory modules • Replacing the hard drive kit 81 - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 88
CHAPTER 8: Upgrading Your Notebook Preventing static electricity discharge Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your notebook, unplug the power cord, modem cable, and network cable, and remove the battery before opening the case. Warning To prevent - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 89
.com Adding or replacing memory modules Important Use only memory modules designed for your Gateway notebook. Tools You need a small Phillips screwdriver to replace memory modules. Your notebook uses memory modules called SO-DIMMs (Small Outline Dual Inline Memory Modules). - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 90
CHAPTER 8: Upgrading Your Notebook 6 Loosen the memory bay cover screw (this screw cannot be removed). Screw 7 Lift the memory bay cover, then remove it. Be careful not to break off the tabs located on the end of the cover opposite of the screw. 84 - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 91
www.gateway.com 8 If you are removing a module, gently press outward on the clip at each end of the memory module until the module tilts upward. Clip - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 92
Recovery disc using the Gateway Recovery Center. For more information, see "Recovering pre-installed software and drivers" on page 69. 2 Back up any data you want to transfer to the new hard drive. For more information, see "Backing up files" in your online User Guide. 3 Follow the guidelines under - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 93
www.gateway.com 8 Remove the two hard drive screws, then slide the old hard drive out of the notebook. Screw Screw 9 If the replacement drive already has - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 94
the prompt "Press any key to boot from CD or DVD" appears, press any key on your keyboard and follow the on-screen instructions. As part of the process you may be prompted to insert your Drivers and Applications Recovery disc. 19 Reconnect all peripheral devices and replace any Express cards. 88 - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 95
CHAPTER9 Troubleshooting • Safety guidelines • First steps • Troubleshooting • Telephone support 89 - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 96
battery before you start your notebook. Help For more information about troubleshooting, click Start, then click Help and Support. Type the keyword troubleshooting in the Search Help box, then press ENTER. First steps If you have problems with your notebook, try these things first: • Make sure that - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 97
fixing the problem. • If you added or removed peripheral devices, review the installation procedures you performed and make sure that you followed each instruction. • If an error occurs in a program, see the program's printed documentation or the online help. Troubleshooting Troubleshooting topics - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 98
CHAPTER 9: Troubleshooting Diskette drive (external) The diskette drive is not recognized • Shut detected and corrected, try using the diskette again. For instructions on running Error checking, see "Checking the hard drive for errors" in your online User Guide. You see a "Non-system disk," "NTLDR is - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 99
www.gateway.com The screen resolution is not correct • Change the screen resolution from the Display Settings dialog box. For instructions on changing the screen resolution, see "Changing the color depth and screen resolution" in your online User Guide. The text on the display is dim or difficult to - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 100
Troubleshooting • Make sure that the Windows volume control is turned up. For instructions on how to adjust the volume control in Windows, see "Adjusting experiencing some temporary memory problems. Shut down and restart your notebook. • Reinstall the audio device drivers. For more information, - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 101
eject hole. For the location of the manual eject hole, see "Using a CD or DVD" on page 38. Ethernet Ethernet troubleshooting is covered under "Networks (wired)" on page 107. Express cards You installed an Express Card and now your notebook is having problems • Make sure that you have correctly - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 102
CHAPTER 9: Troubleshooting File management A file was accidentally deleted • Recover the file from the Recycle Bin by following the instructions in "Deleting files and folders" in your online User Guide. Caution If a file was deleted while holding down the SHIFT key or if the Recycle Bin has been - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 103
www.gateway.com The hard drive problem with your modem. For more information, see "Modem (dial-up)" on page 103. • Make sure that your account with your Internet service provider (ISP) is set up correctly. Contact your ISP technical support for help. Help For more information about troubleshooting - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 104
CHAPTER 9: Troubleshooting Double-check the URL or try a different URL. If the e-mail program. • Make sure that your account with your Internet service provider (ISP) is set up correctly. Contact your ISP for technical support. Keyboard A keyboard character keeps repeating or you see a "Keyboard - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 105
covers problems relating to Media Center mode. Media Center mode is available only on Windows Vista Home Premium and Ultimate versions. To view Media Center troubleshooting information that is not covered in this section, go to the Gateway support Web Site at www.gateway.com. The Media Center video - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 106
Troubleshooting Important Cable connections must be made correctly for optimal video quality. A poor cable connection can lower video Guide. Help For more information about adjusting display settings, click Start, then click Help and Support support higher screen resolutions. The Media Center video - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 107
more information review the FAQ topic at www.gateway.com. You want to know whether you can burn videos that were recorded with your Media Center computer ). The non-Media Center computer must also have Windows Vista or Windows XP with Service Pack (SP) 1 or 2, Windows Media Player 9 or later, - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 108
. 3 Click Administrative Tools. 4 Double-click Memory Diagnostics Tool, then follow the on-screen instructions. Help For more information about troubleshooting memory errors, click Start, then click Help and Support. Type the keyword memory error in the Search Help box, then press ENTER. You see - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 109
www.gateway.com Modem (dial-up) Your modem does not dial or does not code to temporarily disable the service. Also make sure that the modem dialing properties are set appropriately. Help For more information about dialing properties, click Start, then click Help and Support. Type the keyword dialing - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 110
or telephone wall jack are secure. You can also call your telephone service and have the telephone line checked for noise or low line levels. • support. • See if the modem works with a different communications program. The problem may be with just one program. • Review the troubleshooting - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 111
gateway.com Your fax communications program only sends and receives faxes at 14,400 bps when you have a 56K modem Current fax technology only supports may cause problems with the troubleshooting, click Start, then click Help and Support. Type the keyword modem troubleshooting in the Search Help - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 112
CHAPTER 9: Troubleshooting The modem is noisy when it dials and connects When your modem tries to connect to another modem, it begins handshaking. Handshaking is a digital "getting - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 113
www.gateway.com Networks (wired) Help For more information about network troubleshooting, click Start, then click Help and Support. Type the keyword network troubleshooting in the Search Help box, then press ENTER. You cannot see the other computers on your wired Ethernet network • Make sure that - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 114
CHAPTER 9: Troubleshooting Internet Explorer is unable to access the Internet • Reset the power on your cable or DSL modem and your access point. This reestablishes communication between your Internet Service Provider and your modem and between your modem and your access point. • If you previously - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 115
www.gateway.com Your connection on the network seems intermittent or your wireless to increase the signal strength. Important Note any antenna placement constraints in the access point user guide because the speed of a wireless network is related to signal strength. Signal strength is affected - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 116
Troubleshooting and your access point. This reestablishes communication between your Internet Service Provider and your modem and between your modem and your , see "Naming the computers and workgroup" in your online User Guide. • If your notebook was previously connected directly to your cable or - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 117
BIOS Setup utility) is very secure, with no easy way to recover a forgotten password. You must return your notebook for repair. Call Gateway Customer Care for instructions. Pointing device See "Touchpad or pointing device" on page 114. Power Your notebook is not working on AC power • Make sure that - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 118
information about printer troubleshooting, click Start, then click Help and Support. Type the keyword printer troubleshooting in the Search Printer. • Reinstall the printer driver. See the guide that came with your printer for instructions on installing the printer driver. You see a "Printer queue - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 119
.gateway. more information about troubleshooting sound issues, click Start, then click Help and Support. Type the keyword sound troubleshooting in the Search . • Make sure that the Windows volume control is turned up. For instructions on how to adjust the volume control in Windows, see "Adjusting the - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 120
instructions on how to adjust the touchpad or pointing device settings, see "Changing mouse, touchpad, or pointing device settings" in your online User Guide. Video the video cable is connected correctly. Telephone support Before calling Gateway Customer Care If you have a technical problem with - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 121
the instructions provided with it. If you did not purchase the hardware or software from Gateway, see the manufacturer's documentation and technical support resources the troubleshooting section of this chapter. Warning To avoid bodily injury, do not attempt to troubleshoot your notebook problem if: - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 122
CHAPTER 9: Troubleshooting 116 - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 123
APPENDIXA Legal Information • Important safety information • Regulatory compliance statements • Environmental information • Notices 117 - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 124
APPENDIX A: Legal Information Important safety information Warning Always follow these instructions to help guard against personal injury and damage to your Gateway system. Warning Do not use Gateway products in areas classified as hazardous locations. Such areas include patient care areas of - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 125
. • Unplug the notebook from the wall outlet and refer servicing to qualified personnel if: • The power cord or plug The notebook does not operate properly when the operating instructions are followed. • The notebook was dropped or the accessories recommended by Gateway. Regulatory compliance - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 126
drivers approved for the country in which the device will be used. See the Gateway System Restoration Kit, or contact Gateway to a wireless device will void the authorization to use it. Contact Gateway for service. Caution The transmitting device embedded in this notebook may not be used with - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 127
installed and used in accordance with the instructions, may cause harmful interference to radio associated with this equipment are: shielded video cable when an external monitor is connected to federal, state and local laws. Responsible party: Gateway, Inc. 7565 Irvine Center Drive Irvine, CA 92618 - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 128
using a compatible modular jack which is Part 68-compliant. See installation instructions for details. The Ringer Equivalence Number (REN) is used to determine discontinuance of service may be required. The telephone company may request that you disconnect the equipment until the problem is resolved - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 129
www.gateway.com Canada Industry Canada (IC) Intentional emitter per RSS 210 Caution To prevent radio interference to licensed service or co-channel Mobile Satellite systems, this device is intended to be operated indoors and away from windows to provide maximum shielding. Equipment (or its - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 130
Industry Canada CS-03 (for products fitted with an IC-compliant modem) The Industry Canada label identifies certified equipment connection. In some cases, the inside wiring associated with a single-line individual service may be extended by means of a certified connector assembly. The customer should - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 131
manual may result in hazardous radiation exposure. To prevent exposure to laser beams, do not try to open the enclosure of a CD or DVD drive. All Gateway and Human Services (DHHS) Radiation Performance Standard. Should the unit ever need servicing, contact an authorized service location. - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 132
. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway. The information in this manual has been carefully checked and is believed to be accurate. However, changes are made periodically. These changes are incorporated in newer - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 133
See digital camera See digital video camera Caps Lock indicator 24 cards Express Card slot 7 inserting Express Card 40 inserting memory card 39 memory card slot 7 memory cards supported 39 removing Express Card 40 removing memory card 39 slots 38, 40 troubleshooting memory card 102 carrying case - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 134
card reader 7, 38 USB port 7 digital video camera connecting 41 directional keys 26 disc drive indicator 25 diskette troubleshooting 92 diskette drive troubleshooting 92 display brightness 31 switching 27 troubleshooting 92 double-clicking 30 dragging 31 drivers recovering 69 drives CD 36 DVD 36 DVD - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 135
monitor 8, 27 EZ Pad touchpad See touchpad F fan 7 faxes troubleshooting 105 files opening 30 transferring 59 troubleshooting 96 Fn key 26, 27 folders opening 30 function keys 26 G Gateway model number 3 serial number 3 Support 3 H hard drive bay 10 indicator 24, 25 installing 86 purchasing - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 136
99 memory bay 10 installing 83 purchasing 45 removing 83 replacing 83 troubleshooting 102 memory card reader locating 7 memory cards supported 39 using 38 microphone jack 6 Microsoft Certificate of Authenticity 3 Microsoft System Restore 75 model number 3, 60 modem cable 8, 19 connecting - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 137
gateway.com jack (dial-up) 8, 18 troubleshooting 102, 103 monitor adding external 42 color quality 43 port 8 screen resolution 43 using 27 mouse connecting 29 troubleshooting and Play devices USB support for 41 pointer problems 18 SpeedStep settings 54 status indicator 6 troubleshooting 111 turning - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 138
notebook 22 recalibrating battery 50 recharging battery 48 recovering drivers 69 software 69 system 68, 79 replacing See installing static electricity 82 scanner installing 41 USB port 7 screen resolution 43 troubleshooting 92, 114 screen objects getting information 31 moving 31 selecting 30 - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 139
.gateway 31 scroll zone 29 selecting screen objects 30 travel tips 57 troubleshooting audio 113 diskette drive 92 display 92 DVD drive 94 faxes resolution 92 sound 113 status indicators 113 technical support 114 telephone support 114 touchpad 114 video 114 Web site connection speed 98 turning off - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 140
USB port 7, 41 user password 60 V VGA port 8, 42 video monitor port 8 projector port 8 troubleshooting 114 VGA port 8 video camera connecting 41 volume adjusting 28, 32 adjusting modem 106 controls 32 muting 28, 32 system keys 28 troubleshooting 113 W waking up notebook 21 Windows key 26 Product Key - Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 141
- Gateway NX270 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 142
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