Gateway SX3785 User Manual - Page 32

Requesting service

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32 - Frequently asked questions Warning Your C: drive will be reformatted and all data will be erased. It is important to back up all data files before using this option. Before performing a restore operation, please check the BIOS settings. 1. If there is a D2D Recovery setting in Main, make sure it is Enabled. 2. Exit the BIOS utility and save changes. The system will reboot. Note To access the BIOS utility, press F2 when you see the Gateway logo during boot up. For more information, see Restoring your computer on page 10. Requesting service Before you call Please have the following information available when you call Gateway for online service, and please be at your computer when you call. With your support, we can reduce the amount of time a call takes and help solve your problems efficiently. If there are error messages or beeps reported by your computer, write them down as they appear on the screen (or the number and sequence in the case of beeps). You are required to provide the following information: Name: Address: Telephone number: Machine and model type: Serial number: Date of purchase:

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32 - Frequently asked questions
Before performing a restore operation, please check the BIOS settings.
1. If there is a
D2D Recovery
setting in
Main
, make sure it is
Enabled
.
2. Exit the BIOS utility and save changes. The system will reboot.
For more information,
see Restoring your computer on page 10
.
Requesting service
Before you call
Please have the following information available when you call
Gateway for online service, and please be at your computer when you
call. With your support, we can reduce the amount of time a call takes
and help solve your problems efficiently. If there are error messages
or beeps reported by your computer, write them down as they appear
on the screen (or the number and sequence in the case of beeps).
You are required to provide the following information:
Name:
Address:
Telephone number:
Machine and model type:
Serial number:
Date of purchase:
Warning
Your C: drive will be reformatted and all data will be erased. It is
important to back up all data files before using this option.
Note
To access the BIOS utility, press
F2
when you see the Gateway logo during
boot up.