Gateway ZX190 8512740 - Gateway One Hardware Guide
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- Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 1
Reference Guide - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 2
- Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 3
connections 14 Protecting from power source problems 14 Connecting power 15 Connecting to a broadband modem or network 16 Setting up the keyboard and mouse 17 Installing keyboard batteries 17 Installing mouse batteries 18 Starting your computer 19 Waking up your computer 20 Turning off and - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 4
Adjusting the volume 42 Chapter 3: Upgrading Your Computer 45 Opening and closing the case 46 Installing memory 48 Adding or replacing a hard drive 50 Adding or replacing Mini PCI cards 51 Replacing the DVD-RW drive 52 Installing or replacing the graphics card 55 Changing the system battery - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 5
steps 76 Troubleshooting 77 Audio 77 CD drive 77 Display 77 DVD-RW drive 78 Ethernet 79 File management 80 Hard drive 81 Internet 82 Keyboard 83 Media Center 83 Memory 84 Memory card reader 85 Modem (cable or DSL 85 Modem (dial-up 85 Mouse 89 Networks 89 Passwords 89 Power 90 - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 6
98 Recovering your system to its factory condition . . . . . 101 Recovering your system using the Windows DVD . . . . 102 Telephone support 103 Before calling Gateway Customer Care 103 Telephone numbers 104 Self-help 104 Tutoring 105 Training 105 Appendix A: Legal Notices 107 Index 117 iv - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 7
CHAPTER1 About This Guide • About this guide • Accessing your online User Guide • Gateway contact information • Microsoft Certificate of Authenticity 1 - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 8
your computer's label. The Support page also has links to additional Gateway documentation and detailed specifications. Accessing your online User Guide In addition to this guide, your User Guide has been included on your hard drive. Your User Guide is an in-depth, easy-to-read manual that includes - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 9
contact information The label on the bottom of your computer contains information that identifies your computer model and serial number. Gateway Customer Care will need this information if you call for assistance. S/N: SZSL95IN0XXXXXXXX Serial number and Customer Care telephone number Microsoft - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 10
CHAPTER 1: About This Guide 4 - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 11
• Preparing power connections • Connecting to a broadband modem or network • Setting up the keyboard and mouse • Starting your computer • Turning off and restarting your computer • Using the keyboard and mouse • Using the remote control • Using the DVD-RW drive • Using the memory card reader - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 12
(RF) keyboard and mouse. Data ports For more detail, see "Sides" on page 8. Display This 19-inch TFT display has 1400 × 900 resolution, displays 16.2 million colors, and has an 850:1 contrast ratio. DVD-RW drive For more detail, see "Sides" on page 8. Power indicator The Gateway logo - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 13
Web cam to this port. Press this button to turn the power on or off. You can also configure the power button to operate in Standby/Resume mode or Hibernate mode. For more information, see your online User Guide. Supports your computer in an upright position and helps maintain the viewing angle. As - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 14
Sides CHAPTER 2: Setting Up and Getting Started Power/data cable Slide-out support stand Memory card reader IEEE 1394/FireWire™ port USB ports Headphone jack Microphone jack Slot-load DVD-RW drive Power button Power/data cable Slide-out support stand 8 - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 15
www.gateway.com Component Description Power/data cable Connects your computer to the power module. This cable must be connected before you connect the module to AC power. For more information, see "Connecting power" on page 15. Slide-out support stand Supports your computer in an upright - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 16
this jack. For more information, see "Learning about the Internet" in your online User Guide. IR blaster port Plug the IR blaster into this port. The IR blaster lets you position device into these ports. Power/data cable connector Plug your computer's power/data cable into this connector. 10 - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 17
www.gateway.com Working safely and comfortably Before using your computer, follow these general guidelines for setting up a safe and comfortable work area and avoiding discomfort and strain: • Keep hands and arms parallel to the floor. • - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 18
10 or 15 minutes, look around the room, and try to focus on distant objects. • Stand up your computer so the slide-out support stand extends out the back for stability. Your computer is stable through a 10° range of motion, from nearly upright (leaning back 5°) to noticeably tilted (leaning back 15 - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 19
chair so the keyboard is at or slightly below the level of your elbow. This position lets your shoulders relax while you type. • Adjust the back of the chair so it supports the lower curve of your spine. You can use a pillow or cushion to provide extra back support. Sitting at your computer • Avoid - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 20
CHAPTER 2: Setting Up and Getting Started Preparing power connections Protecting from power source problems Warning High voltages can enter your computer through both the power/data cable and the modem connection. Protect your computer by using a surge protector. If you have a telephone or DSL modem - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 21
www.gateway.com Connecting power To connect power: 1 Plug your computer's power/data cable into the power/data connector on the power module. Make sure that the cable's clips lock into place. 2 Plug the provided AC power cable into the power module, then plug the power cable into an AC power outlet. - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 22
network, see your online User Guide. You can connect your computer to a cable or DSL modem or to a wired Ethernet network. To connect to a broadband modem or to an Ethernet network: 1 Insert one end of the network cable into the Ethernet network jack on the power - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 23
, then close the battery cover. 3 Your wireless keyboard is synced with your computer at the factory. However, if the keyboard does not work after installing new batteries, re-sync the keyboard with the computer by following the instructions in "Syncing the keyboard and mouse" on page 22. 17 - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 24
the manufacturer's instructions. To install the mouse batteries: 1 Turn the mouse over and remove the battery cover computer at the factory. However, if the mouse does not work after installing new batteries, re-sync the mouse with the computer by following the instructions in "Syncing the keyboard - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 25
turn on, check the power/data cable connection. 3 If you are starting your computer for the first time, follow the on-screen instructions to select the language and time zone and to create your first user account. Tip If your computer and mouse do not work, see "Syncing the keyboard and mouse" on - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 26
a key on the keyboard, or press the power button to "wake" it up. Turning off and restarting your computer Turning off your computer Warning When you turn off your computer, certain components in the power supply and system board remain energized. In order to remove all electrical power from your - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 27
www.gateway.com To turn off your computer: 1 Click (Start), click the arrow next to the lock icon, then click Shut Down. The computer turns off. 2 To completely disconnect all power (such as for servicing internal components), also disconnect the power/data cord from the power module. Restarting ( - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 28
(the red LED) above the Gateway logo on the front of your computer turns on. Sync button hole 2 Press the sync button on the bottom of your keyboard until your computer's RF sync indicator flashes. Your keyboard is now synced with your computer. Sync button (keyboard) 3 Repeat Step 2, but with your - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 29
by cycling through the available brightness settings. Press SLEEP to put your computer into the Sleep power-saving mode. Press these keys to move the cursor to the MUTE and VOL to adjust volume, and press EJECT to eject the disc from the slot-load DVD-RW drive. While typing, you can rest your wrist - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 30
CHAPTER 2: Setting Up and Getting Started Storing your keyboard You can move your keyboard out of the way by standing it upright and sliding it against your computer. Do not lean it against the screen. Using the mouse Mouse components Scroll stripe (functions as a scroll wheel) Right button Left - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 31
gateway.com Controlling the mouse The mouse is a device that controls the pointer movement on the computer Move the pointer on the computer display Move the mouse around. Select an object on the computer display Position the pointer over the an object on the computer display. Position the pointer - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 32
and other mouse settings, see the "Customizing" chapter in your online User Guide. For instructions on how to clean the mouse, see "Cleaning the mouse" on page the manufacturer's instructions. To install the remote control batteries: 1 Turn the remote control over, then remove the battery cover - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 33
www.gateway.com 2 Insert two AA batteries according to the diagram inside the battery compartment, remote may not work. If the remote does not work with fresh batteries installed, remove a battery for five seconds, then re-insert the battery while making sure that no buttons are being pressed. 27 - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 34
Understanding the remote control buttons Your Media Center remote control lets you record and play back media on your computer. It also lets you turn your computer on and off. Power Record Rewind Skip to previous Media Center Home back Pause Stop Fast forward Skip to next info Menu navigation - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 35
live TV Pause Stop Fast forward Skip to next info ok mute guide Channel DVD menu DVD subtitles Description Puts the computer into Sleep mode, and "wakes" the computer. Press for one-touch recording of the currently selected video source. Rewinds the currently playing media. Skips to the start of - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 36
working, try the following: • Restart your computer. • Replace its batteries with new ones. For directions, see "Installing remote control batteries space. Using the DVD-RW drive Loading a disc To load a disc: • Insert the disc partially into the disc slot. The drive pulls the disc in. Important - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 37
www.gateway.com Ejecting an optical disc To eject an optical disc: • Press the Eject key on the keyboard. - OR In Windows Explorer, right-click the optical drive icon, then click Eject. - OR In your media playback software, click an equivalent "eject" command. For help, see the media playback - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 38
the disc burning program on your computer to copy tracks from a music CD to your hard drive, copy or create data discs, create music CDs, create video DVDs, and more. For more information about creating CDs and DVDs, see your online User Guide. Creating audio and video files You can create audio and - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 39
. To insert and remove a memory card: 1 Insert the memory card into the memory card slot. 2 To access a file on the memory card, click (Start), then click Computer. Double-click the drive letter (for example, the E: drive), then double-click the file name. 3 To remove a memory card, just pull it - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 40
Description FM (antenna) mini USB (connect to computer) Power on indicator Turns on when the mini USB port is receiving power from the computer. IR sensor Receives signals from the Media Center remote control. Do not block. S-Video in jack Connect an S-Video source to this jack to receive an - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 41
to this jack for FM radio reception. Connect the included mini USB cable to this port and to your computer so the TV tuner can send the video signals it receives to your computer. To connect the TV tuner: 1 Connect the provided USB cable to the TV tuner's USB port and an available - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 42
broadcast TV signals, connect the included TV whip antenna to the RF (antenna) jack on the TV tuner. - OR To receive broadcast TV signals or video from an antenna that uses coaxial cable, connect the included "F-type" antenna adapter to the coaxial antenna cable, then connect the cable to the RF - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 43
source and to the TV tuner's red and white A/V IN audio jacks or to one of the computer power module's digital audio jacks. - OR Connect a video RCA cable to the video source's Video Out jack and the TV tuner's yellow A/V IN video jack. You also need to connect the appropriate audio cables to the - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 44
CHAPTER 2: Setting Up and Getting Started 4 To receive broadcast FM radio signals, connect the included FM wire antenna to the FM jack on the TV tuner, then extend the antenna as tall as you can into a "Y" shape. 38 - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 45
www.gateway.com Connecting the Web cam The Web cam is an optional accessory, which may not have been included in your packaging. The Web cam can take still photos and video. The Web cam also comes with an optional base and cable for desktop use. Microphone Activity indicator Camera lens Component - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 46
Web cam: 1 Insert the mini USB plug on the bottom of the Web cam into the mini USB port on top of your computer. 2 Start your video recording or video chat software to see the Web cam image on your screen. 3 Adjust the angle of the Web cam so you can see yourself - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 47
instructions. Your computer has IEEE 1394 (Firewire®) and USB ports. Use these ports to connect peripheral devices such as printers, scanners, and digital cameras to your computer. For more information about port locations, see "Checking out your computer" on page 6. IEEE 1394 and USB ports support - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 48
. You can also adjust the volume of specific sound devices in your computer. To adjust the overall volume using hardware controls: • Press the volume or mute control buttons on the keyboard. For more information, see "Using the keyboard" on page 23. -ORPress the volume or mute control buttons on the - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 49
www.gateway.com 4 To adjust device volume levels, click Mixer. The Volume Mixer dialog box opens, where you can click window to close it. Help For more information about adjusting the volume, click Start, then click Help and Support. Type adjusting volume in the Search Help box, then press ENTER. 43 - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 50
CHAPTER 2: Setting Up and Getting Started 44 - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 51
CHAPTER3 Upgrading Your Computer • Opening and closing the case • Installing memory • Adding or replacing a hard drive • Replacing the DVD-RW drive • Installing or replacing the graphics card • Changing the system battery 45 - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 52
upgrading and maintenance. To open and close the case: 1 Turn off your computer. Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your computer and unplug the power/data cord while working. • Remove new components (such as memory modules) from their antistatic - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 53
www.gateway.com 6 Slide the two panel release latches toward each other, then lift the bottom of the back panel 90° until it is vertical. Release latches A small support bar on the right corner near the hinge holds the panel upright. Support bar 7 To close the case, make sure that all components, - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 54
memory When you upgrade the computer memory, make sure that you install the correct type of memory module for your computer, or it will not fit into the memory slot. Your computer uses notebook (SO-DIMM) memory. To install or replace memory: 1 Open the back panel by following the instructions - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 55
the instructions in "Opening and closing the case" on page 46. 7 Return your computer to its upright position, then reconnect all cables. 8 Turn on your computer. Windows starts and the Windows desktop appears. 9 Click (Start), right-click Computer, then click Properties. The amount of memory now - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 56
Your Computer Adding or replacing a hard drive Your computer supports only SATA hard drives. The unique hard drive mounting system for your computer requires no cables, latches, locks, or visible connectors. To add or replace a hard drive: 1 Open the back panel by following the instructions in - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 57
www.gateway.com 5 If you are using the new hard drive as your primary drive, install Windows using the operating system DVD that came with your computer. For more information on restoring your system, see "Recovering your system" on page 92. Adding or replacing Mini PCI cards Tools • Phillips - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 58
high voltage exists inside the computer. Make sure that you have disconnected all power before continuing. Touch only the components indicated within these instructions. Caution If you do not eject the disc from the drive, it may become stuck in the drive after you lay the computer face-down in the - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 59
gateway.com 2 Open the back panel by following the instructions in "Opening and closing the case" on page 46. The computer should be face-down on a soft, stable, non-marring surface before continuing. 3 Remove the three screws that secure the ventilation shroud to the inside of the case, then remove - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 60
screw that secures the DVD-RW drive, then slide the drive out of the computer. DVD-RW drive screw 5 Slide the new drive into the drive slot, then secure it to the computer using the screw you removed in Step 4. 6 Close the back panel by following the instructions in "Opening and closing the case - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 61
graphics abilities for your system. Tools • Phillips screwdriver To install or replace the graphics card: 1 Open the back panel by following the instructions in "Opening and closing the case" on page 46. The computer should be face-down on a soft, stable, non-marring surface before continuing. 2 If - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 62
about a 30° angle, then slide it out of the card slot. 5 Slide the new graphics card into the card slot at a 30° angle, then secure it to the computer using the two screws you removed previously. 6 Close the back panel by following the instructions in "Opening and closing the case" on page 46, then - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 63
remove the system battery. All settings will return to their factory defaults. 4 Shut down your computer. 5 Open the back panel by following the instructions in "Opening and closing the case" on page 46. The computer and the power/data cable. 9 Turn on your computer. 10 While your computer starts, - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 64
CHAPTER 3: Upgrading Your Computer 58 - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 65
CHAPTER4 Maintaining Your Computer • Setting up a maintenance schedule • Caring for your computer • Changing batteries • Cleaning your computer • Updating Windows • Using BigFix • Managing hard drive space • Scheduling maintenance tasks • Moving from your old computer 59 - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 66
. Maintenance task Weekly Monthly When needed Check for viruses X X X Run Windows Update X X Manage hard drive space X Clean up hard drives X X Scan hard drive for errors X X Defragment hard drive X X Back up files X X X Clean computer case and X peripheral devices 60 - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 67
computer for a long period of time, unplug AC power. Changing batteries With normal use, the batteries in your keyboard, mouse, and Media Center remote control should last several months. When the device behaves erratically, try changing its batteries to restore its performance. For instructions - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 68
from electrical shock, unplug the power/data cord, modem cable, and network cable from the wall outlets. • Always turn off your computer and other peripheral devices before cleaning any components. • Use a soft, lint-free cloth to wipe dust from your computer and other parts of your system. Do not - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 69
.gateway.com Cleaning the keyboard You should occasionally clean the keyboard to remove dust and lint trapped under the keys. To clean the keyboard: 1 Use an aerosol can of air with a narrow, straw-like extension to remove dust and lint trapped under the keys. 2 If you spill liquid on the keyboard - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 70
User Guide. Help For more information about Windows Update, click Start, then click Help and Support. Type windows update in the Search Help box, then press ENTER. Using BigFix Your computer may have BigFix installed (not available in some locations). BigFix monitors your computer for problems and - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 71
www.gateway.com Managing hard drive space Windows provides several utilities you can use to check hard drive space, delete unnecessary files, defragment files, and back up files. Checking hard drive space To check hard drive space: Shortcut Start Ö Computer Ö right-click drive Ö Properties 1 Click ( - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 72
Delete unnecessary files, such as temporary files and files in the Recycle Bin, to free hard drive space. To delete unnecessary files: Shortcut Start Ö Computer Ö right-click drive Ö Properties Ö Disk Cleanup 1 Click (Start), All Programs, Accessories, System Tools, then click Disk Cleanup. The - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 73
.gateway.com 2 Click one of the options: • My files only cleans only the folders for the currently logged in user. • Files from all users on this computer hard drive problems. To check the hard drive for errors: 1 Click (Start) then click Computer. The Computer window opens. 2 Right-click the drive - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 74
errors, it provides a summary of the problems that it found. 4 Correct any problems that are found by following the on-screen instructions. 5 Click OK. Help For more information about checking the hard drive for errors, click Start, then click Help and Support. Type checking for disk errors in the - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 75
.gateway.com To defragment the hard drive: 1 Disconnect your computer hard drive, click Start, then click Help and Support. Type defragmenting in the Search Help box, then press ENTER. Backing up files Backing up files and removing them from the hard drive frees space for new files on the hard drive - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 76
up files: 1 Click (Start) then click Computer. The Computer window opens. 2 Right-click the drive that you want to back up, click Properties, then click the Tools tab. 3 Click Backup Now, then click Run a file backup now. 4 Follow the on-screen instructions to select a backup storage location and - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 77
www.gateway.com Scheduling maintenance tasks Task Scheduler lets you schedule maintenance tasks such as running Disk Defragmenter and checking your drives for errors. Important Your computer must be on during scheduled tasks. If your computer is off, scheduled tasks will not run. To start the Task - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 78
be able to run other tasks on the computers. Important If your old computer does not use Windows XP or Windows Vista, you must manually move your data by using a writeable disc, flash drive, or external hard drive. To move files and settings from your old computer: 1 If you want to transfer program - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 79
www.gateway.com Transferring files and settings manually You can manually transfer your personal data files by copying them to removable media, such as a writable disc, an external hard drive, a network location, or a flash drive. Finding your documents Many programs save your personal data files in - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 80
CHAPTER 4: Maintaining Your Computer Finding other files Use Windows Find or Search to locate other personal data files. For more information, see "Using Windows" in your online User Guide. You can often identify different data file types by looking at the file's extension (the part of the file - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 81
CHAPTER5 Troubleshooting • Safety guidelines • First steps • Troubleshooting • Recovering your system • Telephone support 75 - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 82
bodily injury, do not attempt to troubleshoot your computer problem if: • Power cords or plugs are damaged • Liquid has been spilled into your computer • Your computer was dropped • The case was damaged Instead, unplug your computer and contact a qualified computer technician. First steps If you - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 83
www.gateway.com Troubleshooting Troubleshooting topics are listed in alphabetical order. Audio See "Sound" on page 91. CD drive See "DVD-RW drive" on page 78. Display The screen resolution is not correct • Change the screen resolution from the Display Settings dialog box. For more information, see - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 84
Try a different disc. Occasionally, discs are flawed or become scratched and cannot be read by the DVD-RW drive. • Your computer may be experiencing some temporary memory problems. Shut down and restart your computer. • Some music CDs have copy protection software. You may not be able to play these - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 85
's regional code and your DVD drive's regional code must match. The regional code on your DVD drive is determined by your computer's delivery address. The regional code your DVD drive's regional code may not match. Ethernet See your online User Guide for more information on setting up a network. 79 - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 86
power cord, waiting five seconds, then plugging it back in. • Make sure that all computers on your network have the same workgroup name. • Make sure that all computers about restoring deleted files, click Start, then click Help and Support. Type the keyword/phrase System Restore in the Search Help - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 87
on the hard drive. To fix hard drive problems, run the error checking program. For instructions on fixing hard drive problems, see "Checking the hard drive for errors" on page 67. The hard drive cannot be accessed, or you see a "General failure reading drive C" error message • If your computer has - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 88
with your Internet service provider (ISP) is set up correctly. Contact your ISP technical support for help. • Make sure that you do not have a problem with your modem. For more information, "Modem (dial-up)" on page 85. Help For more information about troubleshooting Internet connections, click - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 89
. • Make sure that your account with your Internet service provider (ISP) is set up correctly. Contact your ISP for technical support. Keyboard The keyboard does not work • Re-sync the keyboard by following the instructions in "Syncing the keyboard and mouse" on page 22. • Install new batteries - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 90
-Media Center computer must also have at least Windows XP with Service Pack (SP Guide. Make sure that your Internet account is set up and connected to the computer. Memory Help For more information about troubleshooting memory errors, click Start, then click Help and Support. Type the phrase memory - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 91
www.gateway.com Memory card reader The drive letters for the memory card slot does not appear in the Computer window • The memory card reader was temporarily uninstalled using the Remove Hardware icon in the system tray. Reboot your computer, and your card reader will be re-installed. Modem (cable - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 92
Troubleshooting properties, click Start, then click Help and Support. Type the keyword dialing in the Search Help noise is a common problem that can cause the modem to connect at a slower rate, abort downloads, or even service and have the telephone line checked for noise or low line levels. 86 - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 93
• The ISP may be having technical difficulties. Contact your ISP for technical support. • See if the modem works with a different communications program. The problem may be with just one program. • Review the troubleshooting information under "Internet" on page 82. Your dial-up modem dongle does - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 94
or the modem has failed to respond, the modem did not pass diagnostics. Help For more information about modem troubleshooting, click Start, then click Help and Support. Type the phrase modem troubleshooting in the Search Help box, then press ENTER. The modem is noisy when it dials and connects When - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 95
" on page 16, your online User Guide, or "Ethernet" on page 79. Help For more information about network troubleshooting, click Start, then click Help and Support. Type the phrase network troubleshooting in the Search Help box, then press ENTER. Passwords Your computer does not accept your password - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 96
Troubleshooting Power Your computer will not turn on • Make sure that the power module is connected to an AC power source and to your computer, and that your computer is turned on. • If your computer printer driver. See the guide that came with your printer for instructions on installing the printer - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 97
one time, you may want to add additional memory to the printer. See the printer documentation for instructions for adding additional memory. Help For more information about printer troubleshooting, click Start, then click Help and Support. Type the phrase printer troubleshooter installed, remove a - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 98
upgrade or exchange your hard drive or if your hard drive is completely erased or corrupted, your only option for system recovery may be to reinstall Windows from the Windows DVD, then recover your pre-installed software and device drivers using recovery discs that you created. Your computer must - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 99
instructions. You can recover pre-installed software and drivers from a set of recovery discs (you must create the discs) or by using Gateway Recovery Center. Preparing for software and device driver recovery You can usually recover your pre-installed software and drivers from your hard drive - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 100
are completed. Important Use a permanent marker to label each disc "Software and Driver Recovery," along with a short description of which computer the discs are for. If you are recording multiple discs, as you remove each disc from the drive, use the marker to label each disc 1 of x, 2 of x, 3 of - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 101
recently reinstalled Windows or installed a new hard drive, and your Start menu does not contain Gateway Recovery Center as an option, you must recover your software and drivers using software and driver recovery discs you have created. For instructions, see "Recovering pre-installed software and - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 102
CHAPTER 5: Troubleshooting To recover device drivers that were pre-installed, click Hardware, then click Device driver recovery. 3 Click the software or driver you want to recover, then click Next. 96 - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 103
To recover software and drivers using recovery discs: 1 Insert a software and driver recovery disc into a CD or DVD drive. If an AutoPlay dialog box appears, click Run Grc_Vista.exe. If an AutoPlay dialog box does not appear and Gateway Recovery Center does not start, open Computer and run the file - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 104
problems, you can return to one of these restore points to get your system running again. Windows automatically creates an additional restore point each day, and also each time you install software or device drivers. You can also create a restore point manually. For instructions, see "Manually - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 105
www.gateway.com To restore using Microsoft System Restore: 1 Click (Start), Control Panel, System and Maintenance, then click Backup and Restore Center. Click Yes. Your system is restored using the restore point you specified. This process may take several minutes, and may restart your computer. 99 - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 106
CHAPTER 5: Troubleshooting Manually creating a restore point To manually create a restore point: 1 Click (Start), Control Panel, System and Maintenance, then click Backup and Restore Center. The Backup and Restore Center opens. 2 On the left - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 107
www.gateway.com Recovering your system to its factory condition If your computer's problems are not solved by any of the other recovery options, you may need to recover its hard drive to its factory condition. This process is called a factory recovery. Caution A complete factory recovery deletes - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 108
, and create a set of software and driver recovery discs (if you have not already done so). For instructions, see "To create discs for recovering pre-installed software and drivers:" on page 93. 2 Insert the Windows DVD into one of your computer's DVD-capable drives, then turn on or restart your - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 109
keyboard. A list of valid boot devices appears. 4 Press the arrow keys to select the drive containing the Windows DVD, then press ENTER and follow the on-screen instructions. 5 After Windows is completely re-installed, use the software and driver recovery discs you created to recover your computer - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 110
avoid bodily injury, do not attempt to troubleshoot your computer problem if: • Power cords or plugs are damaged • Liquid has been spilled into your computer • Your computer was dropped Instead, unplug your computer and contact a qualified computer technician. • Have your customer ID, serial number - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 111
. For more information, go to www.gateway.com/answers. Training Gateway provides the following computer-based training: Resource Service description For more information Gateway Learning Libraries A variety of courses and tutorials are available on CD. Select from several easy-to-use learning - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 112
CHAPTER 5: Troubleshooting 106 - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 113
APPENDIXA Legal Notices • Important safety information • Regulatory compliance statements • Environmental information • Notices 107 - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 114
and operating instructions for future use. • Do not use this product near water or a heat source such as a radiator. • Set up the system on a stable work surface. • The product should be operated only from the type of power source indicated on the rating label. • If your computer has a voltage - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 115
Gateway cord for your dial-up modem connection. • Do not walk on the power instructions. • When the computer is turned off, a small amount of electrical current still flows through the computer. To avoid electrical shock, always unplug all power to Part 15 by one or more shielded video cable - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 116
USA modems) Your modem complies with Part 68 of the Code of Federal Regulations (CFR 47) rules. On the computer or modem card is a label that contains the FCC discontinuance of service may be required. The telephone company may request that you disconnect the equipment until the problem is resolved. - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 117
a single-line individual service may be extended by connections of the power utility, telephone lines manual may result in hazardous radiation exposure. To prevent exposure to laser beams, do not try to open the enclosure of a CD or DVD drive. All Gateway systems equipped with CD and DVD drives - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 118
(for systems fitted with TV/cable TV tuner cards) External television antenna grounding Important The instructions are for the person who installs cable to the system. Gateway assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 119
lines or circuits. 7 6 5 4 3 1 2 Antenna and satellite grounding Reference Grounding component 1 Electric service equipment 2 Power service grounding electrode system (NEC Art 250, Part H) 3 Ground clamps 4 Grounding conductors (NEC Section 810-21) 5 Antenna discharge unit (NEC - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 120
7565 Irvine Center Drive Irvine, CA 92618 USA All Rights Reserved This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway. The information in this manual has been - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 121
Gateway reserves the right to make improvements in this manual and the products it describes at any time, without notices or obligation. Trademark acknowledgments Gateway their respective companies. Macrovision statement If your computer has a DVD-compatible drive and an analog TV Out port, the - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 122
APPENDIX A: Legal Notices 116 - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 123
card slot 32 supported memory cards 33 troubleshooting memory cards 85 case opening and closing 46 CD cleaning 63 copying 32 ejecting 31 inserting 30 playing 31 recording 32 troubleshooting 78 CD drive troubleshooting 78 Certificate of Authenticity 3 cleaning case 62 CD or DVD 63 keyboard - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 124
16 power 15 printer 9 scanner 9 S-Video 34 USB 9 video camera 9 Web cam 39 copying CDs and DVDs 32 creating discs 32 D default printer 90 defragmenting hard drive 68 deleting files and folders 66 dial-up modem adjusting volume 88 connecting 41 diagnostics 87 dialing properties 85 troubleshooting 85 - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 125
6 power 6 RF sync 6 TV tuner 34 Web cam 39 inserting discs 30 installing batteries 17, 61 devices 41 digital camera 41 graphics card 55 hard drive 50 memory 48 Mini PCI card 51 peripheral devices 41 printer 41 scanner 41 Web cam 39 Internet troubleshooting 82, 87 J jacks See connections K keyboard - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 126
deleting files 66 extending computer life 61 suggested schedule 60 using Task Scheduler 71 media reader See memory card reader memory adding 48 installing 48 troubleshooting 84 memory card reader 9 inserting card 33 locating 8 removing card 33 supported cards 33 using 32 Memory Stick 33 microphone - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 127
90 turning off 20 turning on 19 power/data cable 9 printer installing 41 setting default 90 troubleshooting 90 USB port 9 programs closing unresponsive 21 opening 25 recovery discs 93, 97 re-installing 92, 93 R RAM See memory rebooting 21 recording audio files 32 discs 32 recovering defaults - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 128
122 from old computer 72 troubleshooting audio 91 cable modem 85 CD drive 78 dial-up modem 85 dial-up modem speed 87 DSL modem 85 DVD drive 78 Ethernet network 79 files 80 general guidelines 76 hard drive 81 Internet connection 82, 87 keyboard 83 LCD panel 77 memory 84 memory card reader 85 monitor - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 129
www.gateway.com V video playing 31 volume adjusting 42 adjusting dial-up modem 88 controls 42 muting 42 troubleshooting 91 W waking computer 20 Web cam connecting 39 Windows Product Key Code 3 Windows Easy Transfer 72 Windows Media Center troubleshooting 83 Windows System Restore 92 creating restore - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 130
Index 124 - Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 131
- Gateway ZX190 | 8512740 - Gateway One Hardware Guide - Page 132
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