GE SG60T12YVK Use and Care Manual - Page 23

Safety Instructions Installation Instructions Operating Instructions Before You Call For Service... Troubleshooting Tips Save time and money! Review the charts on the following pages first and you may not need to call for service. Care and Cleaning Problem Condensation Yellow flame or sooting Possible Causes This usually happens when a new water heater is filled for the first time. Moisture from the products of combustion condensing on the tank surface. An undersized water heater will cause condensation. Scale on top of the burner. Combustion air inlets or flue-way restricted. Not enough combustion or ventilation air supplied to the water heater location. Unable to light the pilot Gas Cock Knob not correctly positioned. Pilot orifice clogged. Pilot tube pinched or clogged. Air in gas line. Pilot does not stay lit when the RED button is released Loose thermocouple. Thermocouple breakdown. Safety magnet breakdown. Thermostat's single use gas shut-off device has opened. What To Do ● This is normal. After the water in the tank warms up the condensation will disappear. If, however, the condition persists, examine the piping and fittings for possible leaks. ● This is normal and will disappear in time. Excessive condensation can cause pilot outage. ● Use a water heater size that meets the requirements of your needs. ● Shut off the water heater and remove scale. ● Remove lint or debris and inspect air inlet opening for restriction. ● Proper operation of the water heater requires air for combustion and ventilation. See the Combustion and Ventilation Air information in the Locating the water heater section of this manual. ● See the Lighting the water heater section of this manual. ● The pilot should be cleaned or replaced by a qualified service technician. ● The pilot should be cleaned, repaired or replaced by a qualified service technician. ● Contact a qualified service technician to purge the air from the gas line. ● The connection at the gas control (thermostat) should be tightened by a qualified service technician. ● The thermocouple should be replaced by a qualified service technician. ● The gas control (thermostat) should be replaced by a qualified service technician. ● The gas control (thermostat) should be replaced by a qualified service technician. CAUTION: For your safety DO NOT attempt repair of gas piping, gas control (thermostat), burners, vent connectors or other safety devices. Refer repairs to qualified service personnel. Troubleshooting Tips Customer Service 23