Haier HMC920BEBB HMC920BE Manual - Page 21

Troubleshooting

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English TROUBLESHOOTING Check your problem by using the chart below and try the solutions for each problem. If the microwave oven still does not work properly, contact Haier customer service center or the nearest authorized service center. Customers must never troubleshoot internal components. Microwaves hold dangerous voltage (5000V) even after power is removed. Only a certified technician should attempt Microwave repair. TROUBLE Oven will not start Arcing or sparkling Unevenly cooked foods Overcooked foods Under cooked foods Improper defrosting POSSIBLE CAUSE A. Electrical cord for oven is not plugged in. B. Door is open. C. Wrong operation is set. A. Materials to be avoided in microwave oven , such as metal, were used. B. The oven is operated when empty. C. Spilled food remains in the cavity. A. Materials to be avoided in microwave oven were used. B. F ood is not defrosted completely. C. Cooking time, power level is not suitable. D. Food is not turned or stirred. Cooking time, power level is not suitable. Use correct cooking time, power level. A. Materials to be avoided in microwave oven were used. B. F ood is not defrosted completely. C. Oven ventilation ports are restricted. D. Cooking time, power level is not suitable. A. Materials to be avoided in microwave oven were used. B. Cooking time, power level is not suitable. C. Food is not turned or stirred. POSSIBLE REMEDY A. Plug into the outlet. B. Close the door and try again. C. Check instructions. A. Use microwave-safe cookware only. B. Do not operate with oven empty. C. Clean cavity with wet towel. A. Use microwave-safe cookware only. B. Completely defrost food. C. Use correct cooking time, power level. D. Turn or stir food. Use correct cooking time and power level. A. Use microwave-safe cookware only. B. Completely defrost food. C. Check to see that oven ventilation ports are not restricted. D. Use correct cooking time and power level. A. Use microwave-safe cookware only. B. Use correct cooking time and power level. C. Turn or stir food. Page 19 • trouble shooting and warranty

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Check your problem by using the chart below and try the solutions for each problem. If
the microwave oven still does not work properly, contact Haier customer service center
or the nearest authorized service center. Customers must never troubleshoot internal
components. Microwaves hold dangerous voltage (5000V) even after power is removed. Only
a certified technician should attempt Microwave repair.
TROUBLE
POSSIBLE CAUSE
POSSIBLE REMEDY
Oven will not start
A. Electrical cord for oven is not
plugged in.
B. Door is open.
C. Wrong operation is set.
A. Plug into the outlet.
B. Close the door and try
again.
C. Check instructions.
Arcing or sparkling
A. Materials to be avoided in
microwave oven , such as metal,
were used.
B. The oven is operated when
empty.
C. Spilled food remains in the
cavity.
A. Use microwave-safe
cookware only.
B. Do not operate with oven
empty.
C. Clean cavity with wet
towel.
Unevenly cooked
foods
A. Materials to be avoided in
microwave oven were used.
B. Food is not defrosted
completely.
C. Cooking time, power level is not
suitable.
D. Food is not turned or stirred.
A. Use microwave-safe
cookware only.
B. Completely defrost food.
C. Use correct cooking time,
power level.
D. Turn or stir food.
Overcooked foods
Cooking time, power level is not
suitable. Use correct cooking time,
power level.
Use correct cooking time and
power level.
Under cooked foods
A. Materials to be avoided in
microwave oven were used.
B. Food is not defrosted
completely.
C. Oven ventilation ports are
restricted.
D. Cooking time, power level is not
suitable.
A. Use microwave-safe
cookware only.
B. Completely defrost food.
C. Check to see that oven
ventilation ports are not
restricted.
D. Use correct cooking time
and power level.
Improper defrosting
A. Materials to be avoided in
microwave oven were used.
B. Cooking time, power level is not
suitable.
C. Food is not turned or stirred.
A. Use microwave-safe
cookware only.
B. Use correct cooking time
and power level.
C. Turn or stir food.
Page 19 • troUble ShootIng and warranty
TROUBLESHOOTING
ENGLISH