Hannspree LT09-10U1-000 Service Manual - Page 12
Post-Sales Service
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Post-Sales Service Q: How do I contact Hannspree Customer Service? A: You can reach Hannspree Customer Service via: Service hotline: 1-300-HANNSPREE (1-300-426677) for Australian resident 0-800-HANNSPREE (0-800-426677) for New Zealand resident Web site: http://auservice.hannspree.net http://nzservice.hannspree.net for Australian resident for New Zealand resident Q: My product was damaged during installation. What can I do? A: The limited warranty does not cover damages to the product from faulty or improper installation or mishandling. However, please contact our Customer Service Center. Our Customer Service Agents will be very happy to help you in determining whether the required repairs are covered by the limited warranty and in obtaining the necessary repairs. Q: My product may need repairs. Where can I take it? A: Please contact our Customer Service Center. Our Customer Service Agents will help you conduct simple troubleshooting and fix minor problems. If your product needs repair, we will arrange service for you. If the repair is not covered under warranty, we will explain the repair process and costs in advance before the repair. Q: How long will it take to repair? How do I check the repair status of my Hannspree product? A: In most cases it will take between five to ten business days starting from the date we receive your product. To minimize the inconvenience during the repair, our Customer Service Agents will keep you informed of the repair status. You may also contact our Customer Service Center or make an inquiry on our Web site at any stage of the process.