HP 10LC HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version
HP 10LC - Optical Disk Jukebox Manual
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- HP 10LC | HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version - Page 1
languages: French, German, Spanish, Italian, Korean, Japanese, Chinese This document: www.hp.com/support/lttfaq Windows GUI version This document is a brief, screenshot-based guide to help you follow instructions from HP support. For much more, and detailed information on L&TT, please see the user - HP 10LC | HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version - Page 2
Where is the L&TT user guide? The user guide is available from the L&TT web page at http://www.hp.com/support/tapetools. Follow the Technical Support & Documentation link. Note The user guide is English only. - HP 10LC | HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version - Page 3
How do I install L&TT? • L&TT is available for free download from http://www.hp.com/support/tapetools and on the CD that came with your tape drive. The download version is could be another server if you are using a SAN. • You will need the tape driver installed to run the performance tests. - HP 10LC | HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version - Page 4
How do I run L&TT? 1. Install L&TT 2. Turn off services that may lock the tape drive such as backup software services and Removable Storage Service (RSM) 3. Double click on the desktop icon 4. Use defaults in pop-ups 5. Wait for L&TT to scan and find your devices 6. Select the device you - HP 10LC | HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version - Page 5
- HP 10LC | HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version - Page 6
causing any bottlenecks 4. Any issues should be corrected before attempting to use the drive 5. Leave L&TT installed for future use - it will be requested by support - HP 10LC | HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version - Page 7
How do I use L&TT to find my drive serial number? • Install and run L&TT • Select the device and click Identity on the toolbar. • The serial number is displayed under the Device Information tab. • It is also available from the support ticket. - HP 10LC | HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version - Page 8
How do I verify that my drive's firmware is up to date? You will need internet access for this. If not please refer to the user guide. 1. Install and run L&TT 2. Select the device and click Firmware on the toolbar. 3. In the Local Firmware Files tab, click Get Firmware from Web. - HP 10LC | HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version - Page 9
- HP 10LC | HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version - Page 10
How do I check the health of my drive? • Quick check 1. Generate a support ticket for the drive 2. Look at the Device Analysis section. This section gives an assessment of their health along with appropriate recommendations. 3. If you are - HP 10LC | HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version - Page 11
and run L&TT 2. Select the device and click Support on the toolbar. 3. In the Support ticket tab, click Extract or Refresh Device Data. 4. Click View Support Ticket. 5. The ticket viewer will appear. Use this to examine the ticket. The support ticket contains a section called Device Analysis, which - HP 10LC | HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version - Page 12
- HP 10LC | HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version - Page 13
signs indicate failures. Warnings should be observed but are not critical. 8. If the test fails with a known, good tape then the drive needs attention. Contact HP support and send the results in the ResultLog.ltt file. - HP 10LC | HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version - Page 14
- HP 10LC | HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version - Page 15
specific drive/tape combination will perform backups and restores as expected. HP recommends that you use a known good (preferably new) tape tape, this indicates a faulty drive. Contact support in this case. If the drive is okay and a problem remains, examine other system components or the overall - HP 10LC | HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version - Page 16
ticket for that drive. 3. Go to Detailed Device information > Tape at address > (loaded tape) > Cartridge Health in the support ticket and examine the margins. Check the following information: a. Data on tape measures the quality of the data written on the tape. b. Drive measurements measures - HP 10LC | HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version - Page 17
How do I check the health of my data cartridge? (Non-LTO) 1. Load the data cartridge into a drive of known good health. 2. Install and run L&TT 3. Select the device and click Test on the toolbar. 4. In the Test Execution tab, select the drive 5. Select the Media Validation test from Test Group. 6. - HP 10LC | HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version - Page 18
for the drive on which the backup was performed. 2. Go to Detailed Device information > Tape at address > (loaded tape) > Cartridge Health in the support ticket and examine the margins. Check the following information: o Data on tape measures the quality of the data written on the tape. o Drive - HP 10LC | HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version - Page 19
more uses are left with this cleaning cartridge? (LTO only) 1. Perform a clean as you normally would. 2. After the clean is finished, generate a support ticket for the drive that was just cleaned. 3. Go to Detailed Device information > Tape at address > Ejected Tape > Cartridge Usage section of the - HP 10LC | HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version - Page 20
How fast will my backups be? To determine backup performance, you must measure how fast the disks can deliver data and how fast data can be written to the tape. Backup performance will be the slower of these two measurements. • Use the Device Performance test to measure the speed of the tape drive. - HP 10LC | HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version - Page 21
How fast will my restores be? To determine restore performance, you must measure how fast data can be read reads from tape and how fast data can be written to disk. Restore performance will be the slower of these two measurements. • Use the Device Performance test to measure the speed of the tape - HP 10LC | HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version - Page 22
How do I run the Device Performance test? 1. Install and run L&TT 2. Select the device and click Dev Perf on the toolbar. 3. Set parameters as shown - or as preferred - and start 4. See Drive Performance Results tab for results - HP 10LC | HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version - Page 23
- HP 10LC | HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version - Page 24
How do I run the System Performance Backup Pre-test? 1. Install and run L&TT 2. Select the device and click Sys Perf on the toolbar. 3. Select the Backup Pre-test tab 4. Set parameters as shown - or as preferred - and start 5. See System Performance Results tab for results - HP 10LC | HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version - Page 25
How do I run the System Performance Restore Pre-test? • Install and run L&TT • Select the device and click Sys Perf on the toolbar. • Select the Restore Pre-test tab • Set parameters as shown - or as preferred - and start • See System Performance Results tab for results - HP 10LC | HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version - Page 26
How much data can I write to the tape? The amount of data written that can be written to a tape is impacted by the compression ratio of the data and the error rate performance of the tape/drive combination. It may not be the same as the capacity marked on the cartridge which assumes 2:1 compression - HP 10LC | HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version - Page 27
by Email 2. Fill out the pop-up form with your details 3. Click on Send • If not then 1. Use Save Support Ticket to save the ticket files (one header file and one data file for each device) into a directory. 2. Archive the files (to compress them) and e- - HP 10LC | HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version - Page 28
- HP 10LC | HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version - Page 29
be asked for the L&TT event log by the L&TT support team. This log records L&TT activity and is useful for troubleshooting L&TT issues. The most useful event logs have I/O history and mail them to L&TT Support ([email protected]). The most recent file is EventLog.ltt; the rest are backups of - HP 10LC | HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version - Page 30
- HP 10LC | HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version - Page 31
How do I send the results of the assessment test to Support? The results of all L&TT tests are automatically saved to the ResultLog.ltt file in the /logs directory. Archive and e-mail this file to Support. The file can be viewed using L&TT. Just double-click on it. Scroll to - HP 10LC | HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version - Page 32
- HP 10LC | HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version - Page 33
How do I turn on or off Prevent Media Removal or hardware Data Compression? 1. Install and run L&TT 2. Select the device and click Test on the toolbar. 3. Select Drive Configuration Utility from Test Group. 4. Click Options... to configure Prevent Media Removal and Data Compression. 5. Start the - HP 10LC | HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version - Page 34
HP StorageWorks Library and Tape Tools FAQ
Other languages:
French
, German
, Spanish
, Italian
, Korean
, Japanese
, Chinese
This document:
www.hp.com/support/lttfaq
Windows GUI version
This document is a brief, screenshot-based guide to help you follow
instructions from HP support. For much more, and detailed information on
L&TT, please see the
user guide
.
Where is the L&TT user guide?
.........................................................
2
How do I install L&TT?
.....................................................................
3
How do I run L&TT?
........................................................................
4
How do I check my drive is installed correctly?
...................................
6
How do I use L&TT to find my drive serial number?
.............................
7
How do I verify that my drive’s firmware is up to date?
........................
8
How do I check the health of my drive?
...........................................
10
How do I generate a support ticket?
................................................
11
How do I run the Drive Assessment Test?
.........................................
13
Why is the Drive Assessment test recommended?
.............................
15
How do I check the health of my data cartridge? (LTO only)
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16
How do I check the health of my data cartridge? (Non-LTO)
...............
17
Was my backup successful? (LTO only)
............................................
18
How many more uses are left with this cleaning cartridge? (LTO only)
..
19
How fast will my backups be?
.........................................................
20
How fast will my restores be?
.........................................................
21
How do I run the Device Performance test?
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22
How do I run the System Performance Backup Pre-test?
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24
How do I run the System Performance Restore Pre-test?
...................
25
How much data can I write to the tape?
...........................................
26
How do I send a support ticket by e-mail?
........................................
27
How do I send an L&TT event log?
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29
How do I send the results of the assessment test to Support?
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31
How do I turn on or off Prevent Media Removal or hardware Data
Compression?
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33