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HP 1250 Fax User Guide - Page 88

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HP warranty and support Get support and other information from the Internet To find support and warranty information, go to the HP website at www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. This website also offers technical support, drivers, supplies, ordering information and other options such as: ● Access online support pages. ● Send HP an e-mail message for answers to your questions. ● Connect with an HP technician by using online chat. Support options and availability vary by product, country/region, and language. Before you call HP customer support Software programs from other companies might be included with the HP Fax. If you experience problems with any of those programs, you will receive the best technical assistance by calling the experts at that company. If you need to contact HP Customer Support, do the following before you call: 1. Make sure that: a. The HP Fax is plugged in and turned on. b. The specified print cartridges are installed correctly. c. The recommended paper is properly loaded in the input tray. 2. Reset the HP Fax: a. Turn off the HP Fax by pressing the On button. b. Unplug the power cord from the back of the HP Fax. c. Plug the power cord back into the HP Fax. d. Turn on the HP Fax by pressing the On button. 3. To find support and warranty information, go to the HP website at www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Check the HP website for updated information or troubleshooting tips for the HP Fax . 4. If you are still experiencing problems and need to speak with an HP Customer Support Representative, do the following: a. Have the specific name of the HP Fax, as it appears on the control panel, available. b. Print a self-test report. c. Make a color copy to have available as a sample printout. d. Be prepared to describe your problem in detail. e. Have your serial number and service ID ready. 5. Call HP Customer Support. Be near the HP Fax when you call. For more information, see: ● Print a self-test report ● Access your serial number and service ID Access your serial number and service ID You can access important information by using the Information Menu of the HP Fax. Note If the HP Fax is not turning on, you can view the serial number by looking at the sticker on the rear side. The serial number is the 10-character code in the upper left corner of the sticker. User Guide 85

Section	Page
Contents	4
HP Fax overview	6
The HP Fax at a glance	6
Control panel features	7
Menu overview	8
Copy Menu	9
Fax Menu	9
Setup Menu	9
Text and symbols	9
Enter text using the keypad on the control panel	10
Available symbols for dialing fax numbers	10
Find more information	12
Sources of information	12
Finish setting up the HP Fax	14
Set your preferences	14
Set your language and country/region	14
Set the date and time	14
Adjust the volume	15
Fax setup	15
Set up the HP Fax for faxing	16
Choose the correct fax setup for your home or office	16
Select your fax setup case	18
Case A: Separate fax line (no voice calls received)	20
Case B: Set up the HP Fax with DSL	21
Case C: Set up the HP Fax with a PBX phone system or an ISDN line	22
Case D: Fax with a distinctive ring service on the same line	22
Case E: Shared voice/fax line	23
Case F: Shared voice/fax line with voice mail	24
Case G: Fax line shared with computer dial-up modem (no voice calls received)	25
Case H: Shared voice/fax line with computer dial-up modem	26
Case I: Shared voice/fax line with answering machine	28
Case J: Shared voice/fax line with computer dial-up modem and answering machine	30
Case K: Shared voice/fax line with computer dial-up modem and voice mail	32
Change settings on the HP Fax to receive faxes	34
Set the answer mode	34
Set the number of rings before answering	34
Change the answer ring pattern for distinctive ringing	35
Test your fax setup	36
Set the fax header	36
Load originals and load paper	38
Load originals	38
Choose papers for copying	39
Recommended papers for copying	39
Papers to avoid	39
Load full-size paper	40
Avoid paper jams	41
Use the fax features	44
Send a fax	44
Send a basic fax	44
Send a fax manually	45
Send a fax using monitor dialing	46
Receive a fax	47
Receive a fax manually	47
Set up backup fax reception	48
Reprint received faxes from memory	48
Forward faxes to another number	49
Block junk fax numbers	50
Set the junk fax mode	50
Add numbers to the junk fax list	50
Remove numbers from the junk fax list	51
Print reports	52
Print fax confirmation reports	52
Print fax error reports	52
Stop faxing	53
Use the copy features	54
Make a copy	54
Change the copy settings	54
Stop copying	55
Maintain the HP Fax	56
Clean the HP Fax	56
Clean the glass strip	56
Clean the white strip	57
Clean the exterior	58
Print a self-test report	59
Work with print cartridges	59
Handle the print cartridges	60
Replace the print cartridges	60
Align the print cartridges	63
Clean the print cartridges	64
Clean the print cartridge contacts	64
Order supplies	66
Order paper, or other media	66
Order print cartridges	66
Order other supplies	66
Troubleshooting information	68
Setup troubleshooting	68
Hardware setup troubleshooting	68
Fax setup troubleshooting	71
The fax test failed	71
Operational troubleshooting	82
Paper troubleshooting	82
Clear paper jams	82
Print cartridge troubleshooting	85
HP warranty and support	86
Warranty	86
Warranty upgrades	86
Warranty information	87
Get support and other information from the Internet	88
Before you call HP customer support	88
Access your serial number and service ID	88
Call in North America during warranty	89
Prepare the HP Fax for shipment	89
Remove the print cartridges before shipment	89
Remove the control panel faceplate	90
Pack the HP Fax	90
Technical information	92
Paper specifications	92
Paper tray capacities	92
Paper sizes	92
Copy specifications	93
Fax specifications	93
Physical specifications	94
Power specifications	94
Environmental specifications	94
Memory specifications	94
Environmental product stewardship program	94
Protecting the environment	94
Ozone production	94
Energy consumption	95
Paper use	95
Plastics	95
Material safety data sheets	95
Hardware recycling program	95
HP inkjet supplies recycling program	95
Disposal of Waste Equipment by Users in Private Households in the European Union	95
Regulatory notices	96
Regulatory model identification number	96
Notice to users of the U.S. telephone network: FCC requirements	96
FCC statement	97
Note à l’attention des utilisateurs du réseau téléphonique canadien/notice to users of the Canadian ...	97
Notice to users in Japan	98
Notice to users in the European Economic Area	98
Notice to users of the German telephone network	99
Geräuschemission	99
Notice to users in Korea	99
Declaration of conformity (European Economic Area)	99
HP Fax 1250 series declaration of conformity	100

Match case Limit results 1 per page

Get support and other information from the Internet

To find support and warranty information, go to the HP website at

www.hp.com/support

. If

prompted, choose your country/region, and then click

Contact HP

for information on calling for

technical support.

This website also offers technical support, drivers, supplies, ordering information and other

options such as:

●

Access online support pages.

●

Send HP an e-mail message for answers to your questions.

●

Connect with an HP technician by using online chat.

Support options and availability vary by product, country/region, and language.

Before you call HP customer support

Software programs from other companies might be included with the HP Fax. If you experience

problems with any of those programs, you will receive the best technical assistance by calling the

experts at that company.

If you need to contact HP Customer Support, do the following before you call:

Make sure that:

The HP Fax is plugged in and turned on.

The specified print cartridges are installed correctly.

The recommended paper is properly loaded in the input tray.

Reset the HP Fax:

Turn off the HP Fax by pressing the

button.

Unplug the power cord from the back of the HP Fax.

Plug the power cord back into the HP Fax.

Turn on the HP Fax by pressing the

button.

To find support and warranty information, go to the HP website at

www.hp.com/support

. If

prompted, choose your country/region, and then click

Contact HP

for information on calling

for technical support.

Check the HP website for updated information or troubleshooting tips for the HP Fax .

If you are still experiencing problems and need to speak with an HP Customer Support

Representative, do the following:

Have the specific name of the HP Fax, as it appears on the control panel, available.

Print a self-test report.

Make a color copy to have available as a sample printout.

Be prepared to describe your problem in detail.

Have your serial number and service ID ready.

Call HP Customer Support. Be near the HP Fax when you call.

For more information, see:

●

Print a self-test report

●

Access your serial number and service ID

You can access important information by using the

Information Menu

of the HP Fax.

Note

If the HP Fax is not turning on, you can view the serial number by looking at the

sticker on the rear side. The serial number is the 10-character code in the upper left

corner of the sticker.

User Guide

HP warranty and support