HP 2280tn HP Business Inkjet 2230/2280 - (English) User Guide - Page 52

Troubleshooting, General Troubleshooting Tips, Printing a Configuration

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Troubleshooting General Troubleshooting Tips 1 Check the printer LCD panel. If the printer LCD panel displays a recoverable error message, see "Understanding Printer Messages" on page 6-6 for instructions on how to resolve the problem. Example Solution BAD INK See "Understanding Printer Messages" for information CARTRIDGE OR on how to resolve such errors. PRINTHEAD, CLOSE ALL COVERS, etc. E: XXXX E: XXXX-X-Y-Z E: XX Your printer may have a hardware problem. Turn OFF the printer, wait for a few seconds and then turn it ON again. If the message persists, your printer may need servicing, write down the error code and contact HP. 2 If the LED is flashing and the printer does not print, lift up the printhead access cover and make sure the hook on the printhead cover is properly secured by the carriage latch. Printing a Configuration Page If an HP Jetdirect EIO print server card is installed, two pages will print. To print a Configuration page: 1 Press the MENU button until INFORMATION MENU appears. 2 Press the ITEM button repeatedly until PRINT CONFIGURATION appears. 3 Press the RESUME button to print the Configuration page. The Configuration page will look similar to one of the following examples. If the PCL 5C/Postscript 3 emulation card is installed (included with the 2280), the Configuration Page look like the page on the right. ENWW 7-1

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ENWW
7-1
Troubleshooting
General Troubleshooting Tips
1
Check the printer LCD panel. If the printer LCD panel displays a
recoverable error message, see
“Understanding Printer Messages” on
page 6-6
for instructions on how to resolve the problem.
2
If the LED is flashing and the printer does not print, lift up the
printhead access cover and make sure the hook on the printhead
cover is properly secured by the carriage latch.
Printing a Configuration Page
To print a Configuration page:
1
Press the
M
ENU
button until INFORMATION MENU appears.
2
Press the
I
TEM
button repeatedly until PRINT CONFIGURATION
appears.
3
Press the
R
ESUME
button to print the Configuration page.
The Configuration page will look similar to one of the following
examples. If the PCL 5C/Postscript 3 emulation card is installed
(included with the 2280), the Configuration Page look like the page on
the right.
Example
Solution
BAD INK
CARTRIDGE OR
PRINTHEAD, CLOSE
ALL COVERS, etc.
See “Understanding Printer Messages” for information
on how to resolve such errors.
E: XXXX
E: XXXX-X-Y-Z
E: XX
Your printer may have a hardware problem. Turn OFF
the printer, wait for a few seconds and then turn it ON
again. If the message persists, your printer may need
servicing, write down the error code and contact HP.
If an HP Jetdirect EIO print server card is installed, two pages will print.