HP 3350 Compaq Presario Desktop Products Warranty and Support Guide - Page 8

Customer Responsibilities You may be required to run Compaq-supplied diagnostic programs before an in-home visit will be scheduled or a replacement part will be dispatched. You are responsible for the security of your proprietary and confidential information and for maintaining a procedure external to the products for reconstruction of lost or altered files, data, or programs. You should back up all data on your system before calling the Compaq Customer Support Center. For In-home service, you must provide: access to the product; adequate working space and facilities within a reasonable distance of the product; access to and use of all information and facilities determined necessary by Compaq to service the product; and operating supplies and consumables such as you would use during normal operation. When service is being performed in-home, you or your representative, 18 years of age or older, must be present at all times. You must state if the product is being used in an environment which poses a potential health hazard to repair personnel; Compaq may require that the product be maintained by customer personnel under direct Compaq supervision. Compaq may also refuse to provide In-home service in special circumstances and will provide an alternative repair method such as Carry-in repair. Obtaining Hardware Warranty Repair Service For the duration of the one-year parts and labor warranty, repair service includes Consumerreplaceable Parts services, Carry-in services, and In-home services as described below. To obtain hardware warranty service, call the Compaq Customer Support Center. You must be prepared to supply the proof-of-purchase date. The time it takes to repair your computer will vary based upon location and circumstances. The phone agent can supply more details. Consumer-Replaceable Parts Services Consumer-replaceable components - such as the keyboard, mouse, speakers, and monitor - may be serviced through expedited part shipment. In this event, Compaq will send you the component and, if necessary, telephone assistance on replacement of the component. In some cases, Compaq will ask for a credit card as collateral for the part (such as monitors) and will charge you for the retail price of the part if the failed product is not returned within 30 days. Carry-In Services Hardware service during the one-year warranty period is provided by bringing or mailing your PC to a Compaq Presario authorized service provider. The Compaq Customer Support Center can provide you with details on the location nearest you. In-Home Services In-home service is available for certain products sold and serviced in India only, and is unavailable in certain locations. The Compaq Technical Support can give you more information. Compaq Software Product License Agreement ATTENTION: USE OF THE SOFTWARE IS SUBJECT TO THE COMPAQ SOFTWARE LICENSE TERMS SET FORTH BELOW; USING THE SOFTWARE INDICATES YOUR ACCEPTANCE OF THESE LICENSE TERMS. IF YOU DO NOT ACCEPT THESE LICENSE TERMS, YOU MAY RETURN ANY SEPARATELY PURCHASED SOFTWARE FOR A FULL REFUND. IF THE SOFTWARE IS BUNDLED WITH ANOTHER PRODUCT, YOU MAY RETURN THE ENTIRE UNUSED PRODUCT (HARDWARE AND SOFTWARE) FOR A FULL REFUND ACCORDING TO THE RETURN POLICIES OF THE RETAILER WHERE THE PRODUCT WAS PURCHASED.