HP 3600 HP Jetdirect Print Server Administrator's Guide

HP 3600 - Color LaserJet Laser Printer Manual

HP 3600 manual content summary:

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    HP Jetdirect Print Server Administrator's Guide HP Color LaserJet 3600n/dn printers
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    HP Jetdirect Print Server for HP Color LaserJet 3600n/dn Printers Administrator's Guide
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    © 2005 Copyright Hewlett-Packard Development Company, L.P. All rights reserved. Reproduction, adaptation, or translation additional warranty. HP shall not be liable for technical or editiorial errors or omissions contained herein. Edition 1, 5/2005 Trademark Credits Microsoft®, Windows®, are U.S.
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    Number and Firmware Version 1 Supported Network Protocols ...2 Security Protocols ...2 SNMP (IP) ...2 HP Support ...3 HP Online Support ...3 HP Support By Phone ...3 Product Registration ...3 Product Accessibility ...3 2 HP Software Solutions Summary HP Install Network Printer Wizard (Windows
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    16 Using DHCP ...23 UNIX Systems ...23 Windows Systems ...23 Windows 2000 Server/Server 2003 24 NetWare Systems ...25 the Printer Control Panel ...41 Moving to Another Network ...41 4 Using the Embedded Web Server Requirements ...44 Compatible Web Browsers 44 Browser Exceptions 44 Supported HP
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    ...67 Troubleshooting Chart - Assessing the Problem 67 Procedure 1: Verifying that the Printer is On and Online 68 Procedure 2: Printing an HP Jetdirect Configuration Page 68 Procedure 3: Resolving Printer Display Error Messages 69 Procedure 4: Resolving Printer Communication Problems with the
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    Appendix B The HP Jetdirect Control Panel Menu Parameter Descriptions ...91 Appendix C Configuring 3. Printing a Test File 98 LPD on Windows 2000/Server 2003 Systems 98 Installing TCP/IP Software 98 Configuring a Network Printer for Windows 2000/Server 2003 Systems 99 Verifying the Configuration
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    tools, such as the printer control panel (if supported), Telnet and TFTP commands, a Web browser, and network management software. These tools are described later in this guide. NOTE Unless otherwise specified, the term print server in this manual refers to an HP Jetdirect print server and not
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    Protocols Supported Network Protocols Network Printing Environments1 TCP/IP Microsoft Windows 98/Me/NT4.0/2000/XP (32- and 64-bit), Direct Mode printing Microsoft Terminal Server and Citrix MetaFrame environments2 Apple Mac OS (TCP/IP)2 LPR/LPD (Line Printer Daemon)2 1 Refer to the current HP
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    By Phone Highly trained technicians are ready to take your call. For the most recent HP support telephone numbers and available services worldwide, visit: ■ http://www.hp.com/support/support_assistance NOTE For toll-free support in the USA and Canada, call 1-800-HPINVENT or 1-800-474-6836. NOTE
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    4 Chapter 1 Introducing the HP Jetdirect Print Server ENWW
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    set up or manage your HP Jetdirect-connected network printer. See Table 2-1 Software Solutions to help you determine which software is best for you. For more information on these and other HP solutions, visit HP online support at: http://www.hp.com/support/net_printing NOTE For Mac OS systems on TCP
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    and peripheral management from HP Web Jetadmin hosted on a supported system. 1 Supports queue creation and peripheral management from HP Web Jetadmin hosted on a supported system. HP Install Network Printer Wizard (Windows) The HP Install Network Printer Wizard is a software module for quick and
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    your printer manuals for system requirements. When running the standalone version of the wizard, you will need the following: ■ Microsoft Windows XP, Windows 2000, Windows 98/Me, Windows Server 2003 ■ TCP/IP network protocol ■ The correct printer driver ■ A network connection using an HP Jetdirect
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    IP address of the host computer on which HP Web Jetadmin is installed can be used. Follow the instructions on the appropriate home page to find and configure or modify your printer. Removing HP Web Jetadmin Software To remove HP Web Jetadmin software from your Web server, use the uninstall program
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    printer control panel, arp and ping commands (when the default IP address is 192.0.0.192), or SNMP-based management software. TCP/IP configuration values assigned manually , when shipped from the factory or after a cold reset), the HP Jetdirect print server has no IP address. A default IP address may
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    If a duplicate address is sensed, the HP Jetdirect print server will automatically reassign its forced TCP/IP reconfiguration (for example, when manually configured to use BOOTP or DHCP), this parameter through a supported configuration tool, such as Telnet, a Web browser, the printer control panel,
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    Protocol (DHCP) and TFTP (Trivial File Transfer Protocol) each time the printer is turned on. These protocols are supported on HP-UX, Solaris, Linux, Windows NT/2000/Server 2003, NetWare and Mac OS systems. (Refer to your network operating system manuals to verify that your server operating system
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    BOOTP/DHCP services, this printer may not support printing from these systems (such as UNIX or NetWare systems). Why Use BOOTP/TFTP? Using BOOTP/TFTP to download configuration data has the following benefits: ■ Enhanced configuration control of the HP Jetdirect print server. Configuration by other
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    Protocol) services on UNIX servers. BOOTP and TFTP are used to download network configuration data from a server to the HP Jetdirect print the various HP Jetdirect parameters and their settings. Entries and tags supported by the HP Jetdirect print server are listed in Table 3-1 Tags Supported in
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    MAC) address is the link-level, or station address of the HP Jetdirect print server. It can be found on the HP but causes the BOOTP daemon to download the host name to the HP Jetdirect print server. The host name ) server, for use with supported Scan devices. An HP-proprietary tag that specifies the
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    Supported in a BOOTP/DHCP Boot file (continued) Item RFC 2132 Option Description T145 -- Idle Timeout option. An HP printer. 1: Disable buffer packing. Data is sent to the printer when received. T147 -- Write Mode option. An HP configuration file can be downloaded using TFTP. This TFTP
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    End of File The allow command enables subnet 192.168.10.0 with access to the printer. Up to 10 'allow' entries can be written through TFTP, Telnet or embedded Web Parameters The table below describes TFTP command parameters for HP Jetdirect firmware version V.30.xx and later. (Optional commands
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    services the printer support.hp.com). pri-dns-svr: (or dns-srv:) ■ The IP address of the DNS (Domain Name System) server. sec-dns-svr: ■ The IP address of a secondary DNS server to use if the primary DNS server is unavailable. pri-wins-svr: (or pri-wins-srv:) ■ The IP address of the primary Windows
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    or lpd-config:, lpd:) ■ Enables or disables LPD (Line Printer Daemon) printing services on the Jetdirect print server. 0 disables, 1 (default) 9100 print connection. A Port Number and Option value are specified. For current HP Jetdirect print servers, the Port Number is 1. Option value 0 (default)
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    of selected messages during troubleshooting). By default, the HP Jetdirect print server uses LPR service if socket information (such as the IP address) changes from session to session. Apple Rendezvous will display this service. The default service name is the printer model and the LAN Hardware (MAC
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    the mDNS highest priority service to use for printing to remain open. Since the card supports only a single TCP connection, the the ability of other hosts to access the printer. The acceptable values range from 0 to maximum segment size (MSS) that the HP Jetdirect print server will advertise for use
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    telnet:) ■ If set to 0, this parameter instructs the print server not to allow incoming Telnet connections (for example, when powered off/on or manually configured to use BOOTP/DHCP). DEFAULT_IP: sets with HP Web Jetadmin. In addition, firmware upgrades through current HP downloading utilities
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    : (or trap-destination:) ■ Enters a host's IP address into the HP Jetdirect print server's SNMP trap destination list. The command format is: trap port. Support support-name: (or support-contact:) ■ Typically used to identify the name of a person to contact for support of this device. support-number:
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    domain name services are provided. Windows Systems HP Jetdirect print servers support IP configuration from a supported Windows DHCP support, see the information supplied with your DHCP server software. NOTE To avoid problems resulting from IP addresses that change, HP recommends that all printers
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    folder and run the DHCP utility. 2 In the DHCP window, locate and select your Windows server in the DHCP tree. If your server is not address lease duration for your DHCP clients. Then click Next. HP recommends that all printers be assigned reserved IP addresses. This can be accomplished after you
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    your printer. (Note: the MAC address for your HP Jetdirect-connected printer is available on the HP Jetdirect configuration page.) d Under "Supported types parameters are used. Therefore, if you manually provide the IP address, you should also manually set all of the configuration parameters, such
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    rarpd man page for instructions on starting the RARP daemon. 6 Edit the /etc HP Jetdirect print server. For example: 00:01:E6:a8:b0:00 laserjet1 NOTE If your system uses Network Information Service (NIS), you need to incorporate changes to the NIS host and ethers databases. 8 Turn the printer
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    RARP. 10 If ping does not respond, see Troubleshooting the HP Jetdirect Print Server. Using the arp and ping Commands You can configure an HP Jetdirect print server with an IP address using an ARP (Address Resolution Protocol) command from a supported system. The protocol is not routable, that is
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    reset to factory values (see Troubleshooting the HP Jetdirect Print Server). On UNIX print server (firmware version V.30 HP Web Jetadmin software). Creating a Telnet Connection To use Telnet commands with the HP exist.) On Windows systems, you can use the route command at a Windows command (DOS)
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    and other dynamic configuration methods may no longer function. Whenever you are manually changing an IP address, you should also re-configure the subnet parameters, you must set up a Telnet session from your system to the HP Jetdirect print server. 1 Type the following at the system prompt: telnet
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    a list of supported commands and parameters, see Table 3-3 Telnet Commands and Parameters. User Interface Options The HP Jetdirect print server Telnet without first setting Manual configuration. To set Manual configuration, see the ip-config command. Whenever you are manually changing an IP address,
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    are the last six digits of the LAN hardware (MAC) address. Specify the configuration method: manual: The print server will wait for IP parameters using manual tools (such as Telnet, embedded Web server, control panel, installation/management software). Status will be User Specified. bootp: The print
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    .hp.com). IP address of the primary DNS (Domain Name System) server. IP address of a secondary DNS server to use if the primary DNS server is unavailable. The IP address of the primary Windows Internet Naming Service (WINS) server, in dotted notation. The IP address of the secondary Windows Internet
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    Specifies whether an acknowledgement (ACK) on all TCP packets is required before the printer is allowed to close a Port 9100 print connection. A Port Number and Option value are specified. For HP embedded print servers, the default Port Number is 1. Option value 0 (default) disables interlock
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    HP Jetdirect print server. Each entry specifies a host or network of hosts that are allowed to connect to the printer during troubleshooting). By default, the HP Service Location Protocol (SLP) operation on the print server: 0 disables, 1 (default) enables. SLP is used by selected HP software
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    if socket information (such as the IP address) changes from session to session. Apple Rendezvous will display this service. The default service name is the printer model and the LAN Hardware (MAC) address. mDNS Domain Name (Read-only parameter) Specifies the mDNS domain name assigned to the device
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    -fqdn-behavior) Specifies the maximum segment size (MSS) that the HP Jetdirect print server will advertise for use when communicating with local subnets manual configuration method (such as the embedded Web server, printer control panel, or Telnet). However, the domain name cannot be manually
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    Name is configured through DHCP, manual changes cannot be made. 2: Keep manual settings. The settings can be manually configured. DHCP may be used with management applications, such as HP Web Jetadmin. In addition, firmware upgrades through current HP downloading utilities will be disabled. get-
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    Jetadmin will be specified. (Read-only parameter) If HP Web Jetadmin discovers this device, the name of the HP Web Jetadmin host will be specified (if known). Typically used to identify the name of a person to contact for support of this device. Typically used to specify a phone or extension number
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    -url A Web URL address for product information on this device over the Internet or an intranet. tech-support-url A Web URL address for technical support over the Internet or an intranet. Menu Interface An optional Menu interface is displayed when you type menu at the Telnet command prompt. The
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    Main Menu 1. General Menu 2. TCP/IP Menu... 3. SNMP Menu... 4. Other Settings 5. Support Settings ?. Help e. Exit Menu 0. Exit Telnet Enter Selection => 2 TCP/IP Menu 1. to factory default values, refer to Troubleshooting the HP Jetdirect Print Server. 40 Chapter 3 TCP/IP Configuration ENWW
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    Printer Control Panel When supported by the printer, HP Jetdirect print servers provide a configuration menu that can be accessed from the printer network. See Troubleshooting the HP Jetdirect Print Server for instructions to reset address was manually set (for example, from the printer control panel
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    42 Chapter 3 TCP/IP Configuration ENWW
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    access to configuration and management pages for the HP Jetdirect print server. The Jetdirect print server provides two tabs across the upper portion of your Web browser window: Home and Networking. These tabs provide access to basic printer status and detailed networking pages. Typical Home and
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    the Home tab, see Home Tab. Network configuration for the HP Jetdirect print server are accessed through the Networking tab. For embedded Web server can be used with Web browsers that support HTML 4.01 and cascading style sheets. Hewlett-Packard tests a number of current and older browsers using a
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    support between HP Web Jetadmin and the embedded Web server may differ. For supported browsers with HP Web Jetadmin, visit http://www.hp.com manually configure IP parameters using the printer's control panel, Telnet, the "arp" and "ping" system commands, HP Web Jetadmin or other management software.
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    in the attached device cannot be accessed or does not exist. The HP Jetdirect home page displays a generic printer graphic to represent the attached device. The HP Jetdirect print server's product model, firmware version, and network addresses are displayed along with any device information that
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    on IP addresses, see TCP/IP Overview. Hardware Address The LAN hardware (or MAC, Media Access Control) address of the HP Jetdirect print server. This unique address is assigned by Hewlett-Packard. Admin Password Specifies whether or not an administrator password has been set. This password
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    whether to allow sending product information to HP. Product identification and usage data collected by HP will be used to improve product features and services. Personal data is not collected in accordance with HP privacy policies. See Hewlett-Packard Online Privacy Statement. You can choose to
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    print server resides in (for example, support.hp.com). It does not include the host name; it is not the Fully Qualified Domain Name (such as printer1.support.hp.com). Primary WINS Server Specifies the IP address of the primary Windows Internet Naming Service (WINS) server. The WINS server provides
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    To Live (TTL) discovery setting for Service Location Protocol (SLP) packets. The default be displayed on the HP Jetdirect Home page. Banner TCP/IP reconfiguration (for example, when manually configured to use BOOTP/DHCP). LEGACY Network Management Protocol) parameters supported by the print server.
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    printing under LPD (line printer daemon) printing services ■ Support Info: to set up the Support link located under Other Links Service Location Protocol), used by selected client application software to automatically discover and identify the HP Jetdirect print server. Enable or disable access to HP
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    HP software (for example, the HP Standard Port Monitor). LPD Printing Enable or disable the Line Printer Daemon services on the HP Jetdirect print server. LPD on the HP Jetdirect print server provides line printer spooling services during troubleshooting). By default, the HP Jetdirect print
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    , typically 9100 Printing or LPD Printing (BINPS). LPD Queues The LPD Queues page allows you to specify LPD (line printer daemon) print queues on the Jetdirect print server. For more information on LPD printing and print queues, see Configuring for LPD Printing. LPD printing must
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    has already been formatted in PCL, PostScript, or HP-GL/2, and sends it to the printer without modification. (Note that in the table at the top of the browser window) must be chosen from the names specified here. the printer is "abcxyz". Instructions for setting up an LPD printer are
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    LPD printer and wanted to reset it at the start of each print job, you could set up a user-defined print queue named "clear_printer" that issues a PCL reset Select Language This link appears if the HP Jetdirect Web pages support multiple languages. Supported languages may also be selected through
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    run the HP Jetdirect Security Configuration Wizard. This wizard will guide you management applications. The Configuration Review page displays all the current all available security settings supported by the print server v2: Enable this option to allow management software that use SNMP v1/v2. If
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    Services page is used to enable or disable network printing, print services, and device discovery protocols that may affect security. The Configuration Review synchronize HP Web Jetadmin printer. Up to 10 entries can be included on the list. If the list is empty (no hosts are listed), any supported
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    may lose your ability to communicate with the HP Jetdirect print server if your system is not Services Description Enable or disable various print services supported by the print server: , port 9100, LPD (Line Printer Daemon). Disable unused print services to prevent access through those services
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    device discovery protocols supported by the print server: SLP (Service Location Protocol). If enabled (checked), the HP Jetdirect print currently stored on the HP Jetdirect print server. This information is often useful to diagnose performance and operational problems associated with the network
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    person, or Web links to Product and Technical Support pages. The default Web links include HP online support and HP product information Web pages (Internet access is required). HP Home HP Home provides a link to Hewlett-Packard's home page on the HP Web site (Internet access is required). This link
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    other data stored on HP Jetdirect print servers. The features may differ depending on the version of firmware resident on the print TCP/IP Configuration), embedded Web server (Using the Embedded Web Server) services, or HP Web Jetadmin. Up to 16 alphanumeric characters are allowed. ■ If configured
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    Lock ■ Selected HP printers provide a control panel lock that prevents access to HP Jetdirect embedded print server configuration parameters. In many cases, this lock may be set remotely by management applications (such as HP Web Jetadmin). To determine whether your printer supports a control panel
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    system can access the HP Jetdirect configuration parameters through the embedded Web server, Telnet, or SNMP management software. Passwords are not Control List contains specified entries and HTTP connections are checked ■ Printer control panel locked Medium-High Additional security for non-trusted,
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    64 Chapter 5 Security Features ENWW
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    to diagnose and correct problems associated with the HP Jetdirect print server. A flowchart guides you to the correct procedures for troubleshooting the following: ■ Printer problems ■ HP Jetdirect print server problems ■ Network-related problems To troubleshoot your HP Jetdirect print server, you
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    . The embedded networking components will be disabled, and the printer will continue its power-on sequence. NOTE To enable the embedded network interface, use the same procedures, except choose Enable Embedded LAN in step 4 above. 66 Chapter 6 Troubleshooting the HP Jetdirect Print Server ENWW
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    General Troubleshooting Troubleshooting Chart - Assessing the Problem Is the Printer On and Online? See Procedure 1 NO YES Can you print a Configuration Page? YES See Procedure 2 NO Does the printer control panel display a "READY" message? NO See Procedure 3 YES Does an "I/O Card Ready"
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    . See your printer user guide for instructions. 2 Is there a print job in process? You cannot print an HP Jetdirect configuration page while a print job is in process. Wait until the print job is complete, then print the configuration page. 3 Is the embedded LAN enabled? If embedded LAN services are
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    If it does not, isolate the embedded LAN from the printer using the instructions in Disabling the Embedded LAN to see if the printer Ready message will appear without the LAN. 3 Does a 40 Error appear on the printer's control panel display? The HP Jetdirect print server detected a break in the data
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    Diagnostic menu, see The HP Jetdirect Control Panel Menu. 5 Have any software applications been added to the network? Make sure they are compatible and that they are installed correctly with the correct printer drivers. 6 Are other users able to print? The problem may be workstation-specific
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    page. See HP Jetdirect Configuration Page for information on the configuration page. ● Confirm the network settings for the printer using the printer control panel. ● See the troubleshooting section in the online help included with the HP Web Jetadmin software. ENWW General Troubleshooting 71
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    72 Chapter 6 Troubleshooting the HP Jetdirect Print Server ENWW
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    Jetdirect configuration page depends on: ■ the printer model ■ the HP Jetdirect model and firmware version A Jetdirect configuration page will automatically print after a printer configuration page is printed. For instructions, see your printer manuals. An HP Jetdirect configuration page can also be
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    print server and provides general status. For information on items in this section, see Table 7-1 HP Jetdirect Configuration. (For error messages, see Table 7-5 Error Messages.) Provides the current status of configuration and access security parameters. See Table 7-2 Security Settings. Provides
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    Error Messages. The model number of the HP Jetdirect print server (for example, J7973E). The 12-digit hexadecimal network hardware (MAC) address of the HP Jetdirect print server installed in the printer or device. This address is assigned by the manufacturer. The firmware revision number of the HP
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    manually configure the speed and mode using the Jetdirect integrated menu from the printer's control panel. If Auto-negotiation is off, the settings must match those of the network for proper operation. MANUFACTURING ID: The manufacturing identification code for use by HP online support personnel
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    HP Jetdirect print server. FRAMING ERRORS RECEIVED: Maximum of CRC (Cyclic Redundancy Check) errors and framing errors. CRC errors are frames received with CRC errors. Framing errors are frames received with alignment errors. A large number of framing errors could indicate a cabling problem with
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    Resolution Protocol. USER SPECIFIED: Manual configuration through Telnet, the printer's control panel, HP Web Jetadmin, embedded Web not configured with IP parameters. Verify that TCP/IP is enabled, or check for error status. BOOTP SERVER: or DHCP SERVER: or RARP SERVER: Displayed if BOOTP, DHCP
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    (such as the IP address) changes from session to session. Apple Rendezvous will display this service. The default service name is the printer model and the last six digits of LAN Hardware (MAC) address. Error Messages Error codes and messages that may appear in the Status sections of the Jetdirect
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    connections. If the connections are intact, run the power-on self-test: turn the printer off, then on again. If the error persists, there may be a problem with the print server. Contact HP support. 0A LAN ERROR - NO SQE (Wired Ethernet) Check the network connections. If the connections are intact
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    has detected another node on the network using the same IP address as the HP Jetdirect print server. Extended error information below this message shows the hardware address of the other node. 41 NOVRAM ERROR The HP Jetdirect print server cannot read the contents of its NOVRAM. 42 INVALID IP
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    has not detected any errors. 56 DHCP NAK The HP Jetdirect print server received responds. 58 POSTSCRIPT MODE NOT SELECTED The printer does not support AppleTalk or AppleTalk extensions. 5C DHCP BAD released through a manual configuration method, such as through the printer's control panel.
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    Table 7-5 Error Messages (continued) Error Code and Message Description F3 BOOTP/RARP IN PROGRESS The print server is attempting to use BootP or RARP to PROGRESS The print server is attempting to use BootP or DHCP to obtain TCP/IP configuration settings over the network. ENWW Error Messages 83
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    84 Chapter 7 HP Jetdirect Configuration Page ENWW
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    communicate directly onto the network requires an IP address, including HP Jetdirect-connected devices. Transmission Control Protocol (TCP) TCP handles Protocol (UDP) UDP provides similar services to TCP. However, UDP does not acknowledge data receipt and supports request/reply transactions with no
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    requires a unique IP address for each network interface. This address is a software address that is used to identify both the network and specific hosts located on that network. Each IP address can be divided into two separate parts: the network portion and the host portion. It is possible for
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    server in a variety of ways. These values can be configured manually (for example, through the printer control panel, Telnet, the embedded Web server, the arp and ping commands, and HP management software), or they can be automatically downloaded using DHCP or BOOTP each time the print server is
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    . If no gateways or routers exist, then the default gateway will typically assume the IP address of the network node (such as the workstation or HP Jetdirect print server). 88 Appendix A TCP/IP Overview ENWW
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    HP Jetdirect print server is configurable. Methods to configure HP Jetdirect syslog parameters include BOOTP, DHCP, Telnet, the embedded Web server, and management software. For selected printers, a menu accessed through the printer messages during troubleshooting). By default, the HP Jetdirect print
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    Oct 22 15:08:58 jd04 printer: error cleared ■ Oct 24 17:52:27 jd37 printer: powered up ■ Oct 24 18:28:13 jd37 printer: printer is disconnected ■ Oct 24 18:37:46 jd07 printer: error cleared ■ Oct 24 18:38:42 jd37 printer: powered up ■ Oct 25 07:50:16 jd04 printer: toner/ink low 90 Appendix A TCP/IP
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    HP Jetdirect embedded print servers provide a configuration menu that can be accessed from the printer's control panel. The keystrokes to access this menu from the printer control panel depend on the printer. Refer to your printer User guide of the LAN hardware (MAC) address. Specifies the method
  • HP 3600 | HP Jetdirect Print Server Administrator's Guide - Page 100
    . MANUAL SETTINGS (Available only if CONFIG METHOD is set to MANUAL) Configure parameters directly from the printer control panel: ■ IP ADDRESS n.n.n.n: The unique IP address of the printer, hardware or TCP/IP network connection problems. 92 Appendix B The HP Jetdirect Control Panel Menu ENWW
  • HP 3600 | HP Jetdirect Print Server Administrator's Guide - Page 101
    Table B-1 HP Jetdirect Control Panel Menu (continued) Menu Item Options Description are no external transmissions on your network. The test will run continuously until either the printer is turned off, or an error occurs and a diagnostic page is printed. At the EXECUTE prompt, select one of the
  • HP 3600 | HP Jetdirect Print Server Administrator's Guide - Page 102
    the existing data. However, a refresh will automatically occur when the menu times out or you manually return to the main menu. RESET SECURITY Specify whether the current security settings on the print FULL: 100 Mbps, full-duplex operation 94 Appendix B The HP Jetdirect Control Panel Menu ENWW
  • HP 3600 | HP Jetdirect Print Server Administrator's Guide - Page 103
    systems that support LPD printing. These instructions include: ■ LPD on Windows 2000/Server 2003 Systems ■ LPD on Windows XP Systems NOTE For other systems not listed, refer to your operating system documentation and online help. Consult HP for availability of supported printer drivers. ENWW 95
  • HP 3600 | HP Jetdirect Print Server Administrator's Guide - Page 104
    (LPD) refers to the protocol and programs associated with line-printer spooling services that may be installed on various TCP/IP systems. Some of the widely used systems in which LPD printing is supported include: ■ Linux ■ Windows The syntax for your system may vary. See your system documentation
  • HP 3600 | HP Jetdirect Print Server Administrator's Guide - Page 105
    IP parameters on the HP Jetdirect print server, refer printer personality (PCL or PostScript) you use on your system. Also, different queues are required for formatted and unformatted files. The queue names text and raw in the following examples (see rp tag) have special meanings. Table C-2 Supported
  • HP 3600 | HP Jetdirect Print Server Administrator's Guide - Page 106
    for your system. LPD on Windows 2000/Server 2003 Systems This section describes how to configure Windows 2000 and 2003 Server networks to use the HP Jetdirect LPD (Line Printer Daemon) services. The process consists of two parts: ■ Installing TCP/IP software (if not already installed). ■ Configuring
  • HP 3600 | HP Jetdirect Print Server Administrator's Guide - Page 107
    Create a new port, and select LPR Port. Click Next. 6 In the Add LPR compatible printer window: a Enter the DNS name or IP address of the HP Jetdirect print server. b For the name of the printer or print queue on the HP Jetdirect print server, enter (in lowercase) raw, text, auto, binps, or the name
  • HP 3600 | HP Jetdirect Print Server Administrator's Guide - Page 108
    printer on the Windows server using the client's Add Printer utility in the Printers folder. LPD on Windows XP Systems This section describes how to configure Windows XP networks to use the HP Jetdirect LPD (Line Printer Daemon) services. The process consists of two parts: ■ Adding Windows Optional
  • HP 3600 | HP Jetdirect Print Server Administrator's Guide - Page 109
    ) the name of the print queue for the HP Jetdirect print server (for example: raw, text, auto, or binps.) c Click OK. 6 Select the manufacturer and printer model. (If necessary, click Have Disk and follow the instructions to install the printer driver.) Click Next. 7 Click Yes to keep the existing
  • HP 3600 | HP Jetdirect Print Server Administrator's Guide - Page 110
    select New Port. 5 In the field labeled Name or address of server providing lpd, enter the DNS name or IP address of the HP Jetdirect print server. 6 In the dialog box labeled Name of printer or print queue on that server, (in lowercase) type the name of the print queue for the
  • HP 3600 | HP Jetdirect Print Server Administrator's Guide - Page 111
    HP Web Jetadmin 8 LPD printing 95 software solutions 6 TCP/IP networks 9 Telnet commands 30 TFTP parameters 16 configuration page embedded web server 59 printing 68 configuration page messages Error Telnet configuration 32 UNIX systems 23 using 23 Windows servers 23 DHCP NAK 82 DHCP Server,
  • HP 3600 | HP Jetdirect Print Server Administrator's Guide - Page 112
    59 Telnet 34 TFTP 19 N network configuration page 73 Error messages 79 HP software solutions 6 security parameters 76 statistical parameters 76 supported protocols 2 TCP/IP overview 85 NIS (Network Information Service) 13 NOVRAM ERROR 81 P PACKETS TRANSMITTED 77 password, administrator Web Jetadmin
  • HP 3600 | HP Jetdirect Print Server Administrator's Guide - Page 113
    software installation HP Web Jetadmin 7 Status General 75 TCP/IP 77 subnet mask bootptab file parameter 14 overview 88 printer control panel 41 TFTP host access list 18 Windows configuration 24 subnets 87 supported TFTP configuration 22 troubleshooting configuration page error messages 79 flow chart
  • HP 3600 | HP Jetdirect Print Server Administrator's Guide - Page 114
    106 Index ENWW
  • HP 3600 | HP Jetdirect Print Server Administrator's Guide - Page 115
  • HP 3600 | HP Jetdirect Print Server Administrator's Guide - Page 116
    © 2005 Hewlett-Packard Development Company, L.P. www.hp.com
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HP Color LaserJet
3600n/dn printers
HP Jetdirect Print Server
Administrator's Guide