HP 3PAR StoreServ 7400 2-node HP 3PAR Service Processor Onsite Customer Care ( - Page 4

Execute a CLI Command

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24

Execute a Command on a Node

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24

8 Collecting SP Log Files for HP Support

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25

9 Support and Other Resources

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26

Contacting HP

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26

HP 3PAR documentation

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26

Typographic conventions

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29

HP 3PAR branding information

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29

10 Documentation feedback

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30

Index

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31

4

Contents

Section	Page
HP 3PAR Service Processor Onsite Customer Care (SPOCC) User’s Guide	1
1 SPOCC Overview	5
2 Files	6
Navigation	6
3 Support	7
InServs	7
Service Processor	8
4 Notify	10
Adding a User Profile with Quick Setup	10
Adding a Notification Record	10
Editing an Existing Notification Record	11
Deleting an Existing Notification Record	11
Adding a Symptom Notification Record	11
Suppressing Notifications	12
User Profiles	13
Adding a User Profile	13
Editing a User Profile	13
Editing a Prime Shift	14
Adding a Shift Exception	14
5 Reports	15
SP Function Monitors	15
6 Setup	16
System Support Information	16
Configuring a Mailhost	16
Enabling/Disabling Local Notification	16
Advanced Configuration Menu	16
Enabling/Disabling RAP Forwarding	17
Customer Documentation Utilities	17
Apache Web Server Logs	18
7 SPmaint	19
SP Control/Status	19
Changing the SP Password	19
Adding a User to a User Profile Group	19
Deleting a User	20
Adding a User	20
Network Configuration	20
Configuring the Firewall	20
Adding a Public or Private Host	20
Adding a DNS Server	20
Validating Remote Support	21
Storage System Configuration Management	22
Storage System Product Maintenance	23
Retrieving Application Core Files	23
Retrieving System Crash Dumps	23
Retrieving InSplore Data	23
Rebooting a Storage System Cluster or Node	23
Halting a Storage System Cluster or Node	24
Local Notification Configuration	24
Site Authentication Key Manipulation	24
Execute a CLI Command	24
Execute a Command on a Node	24
8 Collecting SP Log Files for HP Support	25
9 Support and Other Resources	26
Contacting HP	26
HP 3PAR documentation	26
Typographic conventions	29
HP 3PAR branding information	29
10 Documentation feedback	30

HP 3PAR StoreServ 7400 2-node HP 3PAR Service Processor Onsite Customer Care ( - Page 4

Collecting SP Log Files for HP Support, Support and Other Resources, Documentation feedback, Index

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