HP 3PAR StoreServ 7400 4-node HP 3PAR SmartStart 1.1 User's Guide (QL - Page 15

Collecting SmartStart Log Files, Collecting Service Processor Log Files

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1. Collect the SmartStart log files. 2. Collect the Service Processor log files. 3. Contact HP support and request support for your StoreServ 7000 Storage product. Collecting SmartStart Log Files To collect the SmartStart log files for HP support, zip all the files in this folder: C:\Users\\SmartStart\log NOTE: You can continue to access the SmartStart log files in the Users folder after you have removed SmartStart from your system. Collecting Service Processor Log Files To collect the Service Processor log files for HP support: 1. Connect to Service Processor Onsite Customer Care (SPOCC). To do so, enter the SP IP address in a browser. 2. From the navigation pane, click Files. 3. Click the folder icons for files > syslog > apilogs. 4. In the Action column, click Download for each log file: SPSETLOG.log ARSETLOG.system_serial_number.log errorLog.log Service Processor setup log HP 3PAR StoreServ Storage system setup log General errors 5. Zip the downloaded log files. Contacting HP Support about System Setup For worldwide technical support information, see the HP support website: http://www.hp.com/support Before contacting HP about accessing the Service Processor Setup wizard or the Storage System Setup wizard, collect the following information: • SmartStart log files • Service Processor log files • Product model names and numbers • Technical support registration number (if applicable) • Product serial numbers • Error messages • Operating system type and revision level • Detailed questions When you contact HP, specify that you are requesting support for your StoreServ 7000 Storage product. Troubleshooting System Setup 15

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1.
Collect the SmartStart log files.
2.
Collect the Service Processor log files.
3.
Contact HP support and request support for your
StoreServ 7000 Storage
product.
Collecting SmartStart Log Files
To collect the SmartStart log files for HP support, zip all the files in this folder:
C:\Users\<username>\SmartStart\log
NOTE:
You can continue to access the SmartStart log files in the
Users
folder after you have
removed SmartStart from your system.
Collecting Service Processor Log Files
To collect the Service Processor log files for HP support:
1.
Connect to Service Processor Onsite Customer Care (SPOCC). To do so, enter the SP IP address
in a browser.
2.
From the navigation pane, click
Files
.
3.
Click the folder icons for
files
>
syslog
>
apilogs
.
4.
In the
Action
column, click
Download
for each log file:
Service Processor setup log
SPSETLOG.log
HP 3PAR StoreServ Storage system setup log
ARSETLOG.system_serial_number.log
General errors
errorLog.log
5.
Zip the downloaded log files.
Contacting HP Support about System Setup
For worldwide technical support information, see the HP support website:
h
t
tp://w
w
w
.hp
.co
m/su
ppo
r
t
Before contacting HP about accessing the Service Processor Setup wizard or the Storage System
Setup wizard, collect the following information:
•
SmartStart log files
•
Service Processor log files
•
Product model names and numbers
•
Technical support registration number (if applicable)
•
Product serial numbers
•
Error messages
•
Operating system type and revision level
•
Detailed questions
When you contact HP, specify that you are requesting support for your
StoreServ 7000 Storage
product.
Troubleshooting System Setup
15