HP 3PAR StoreServ 7450 2-node HP 3PAR Service Processor Software User'
HP 3PAR StoreServ 7450 2-node Manual
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- HP 3PAR StoreServ 7450 2-node | HP 3PAR Service Processor Software User' - Page 1
HP 3PAR Service Processor Software User's Guide Abstract This user guide is intended for system and storage administrators who use Service Processor and HP 3PAR StoreServ Storage systems. HP Part Number: QL226-96899 Published: June 2013 - HP 3PAR StoreServ 7450 2-node | HP 3PAR Service Processor Software User' - Page 2
L.P. Confidential computer software. Valid license from HP required for possession, use or copying. HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP - HP 3PAR StoreServ 7450 2-node | HP 3PAR Service Processor Software User' - Page 3
Contents 1 Introduction 5 Supported Service Processors...5 2 Overview 6 Service Processor Connectivity Overview 6 Secure Network Mode Transfer Processes by Using SPMAINT 19 Running a SPLOR ...20 4 HP 3PAR Communication Settings 21 Customer Controlled Access...21 Selecting the CCA Settings - HP 3PAR StoreServ 7450 2-node | HP 3PAR Service Processor Software User' - Page 4
Notification Record 31 Deleting a Notification Record 32 Disabling Local Notification Access 32 6 Support and Other Resources 33 Contacting HP...33 HP 3PAR documentation...33 Typographic conventions...36 HP 3PAR branding information 36 7 Documentation feedback 37 A Deploying the Virtual SP 38 - HP 3PAR StoreServ 7450 2-node | HP 3PAR Service Processor Software User' - Page 5
Introduction This guide describes how to administer the Service Processor that accompanies the HP 3PAR StoreServ Storage system. The Service Processor (SP) offers two user interfaces that enable you to perform various administrative and diagnostic tasks in support of both the HP 3PAR Storage system - HP 3PAR StoreServ 7450 2-node | HP 3PAR Service Processor Software User' - Page 6
Virtual SP" (page 38). The virtual SP is supported only for the HP 3PAR StoreServ 7000 Storage System. Service Processor Connectivity Overview The data collected by the SP is used to maintain, troubleshoot, and upgrade the SP and the HP 3PAR StoreServ Storage system. (Only one storage system can be - HP 3PAR StoreServ 7450 2-node | HP 3PAR Service Processor Software User' - Page 7
between an SP and the HP 3PAR connection portal server located at HP 3PAR Central. The server provides software updates and Service Processor Onsite Customer Care (SPOCC) service tools applications. In SP mode, the Service Processor (SP) and any connected system is supported and maintained using the - HP 3PAR StoreServ 7450 2-node | HP 3PAR Service Processor Software User' - Page 8
a suite of service tools applications in a web-based graphical user interface that is available to you for support of the HP 3PAR Storage System and its SP. SPOCC provides a vehicle to review logs and files, to store various types of support documentation, and to manually record system configuration - HP 3PAR StoreServ 7450 2-node | HP 3PAR Service Processor Software User' - Page 9
HP 3PAR StoreServ Storage System installation and deinstallation guides. NOTE: For a current list of supported system • Communications with HP 3PAR Central or a local service provider • Setup and do not attempt the procedures described in this manual until you have taken all necessary safeguards. - HP 3PAR StoreServ 7450 2-node | HP 3PAR Service Processor Software User' - Page 10
SPMAINT terminal user interface for the support of both the system and its node enclosure (DCN1). The label is on a tab on the back right of the enclosure near Power Cooling Module1 (PCM 1, the PCM on the right). For example, if the HP 3PAR StoreServ 7000 3PAR serial number is 1601234, the Service - HP 3PAR StoreServ 7450 2-node | HP 3PAR Service Processor Software User' - Page 11
administrators. The SSA is configured for encrypted communication through the Secure Socket Layer/Transport Layer Security (SSL/TLS) protocols. Secure Service Agent Overview 11 - HP 3PAR StoreServ 7450 2-node | HP 3PAR Service Processor Software User' - Page 12
you with the ability to display and alter the status of the Service Processor resident firewall. Displaying Firewall Status To access the SP firewall DVD on the SP You can use a CD or DVD to deploy a software update or HP 3PAR OS installation via the SP. To mount or unmount a CD or DVD by using SPOCC - HP 3PAR StoreServ 7450 2-node | HP 3PAR Service Processor Software User' - Page 13
stop and then start the system-related processes if you are having problems with the SP communicating with the system. Unlike in maintenance mode, restarted manually or as a result of restarting the SP, all pending events are transferred to HP 3PAR Central or an HP 3PAR Authorized Service Provider. - HP 3PAR StoreServ 7450 2-node | HP 3PAR Service Processor Software User' - Page 14
The Modify Netmask menu appears. Type a new netmask, and then press ENTER. Changing the Service Processor Default Gateway The IP address of the device on the local (public) network segment . • Remote Operations include problem solving and diagnostics performed from a remote location. 14 - HP 3PAR StoreServ 7450 2-node | HP 3PAR Service Processor Software User' - Page 15
new transfer media settings. Changing the Remote Operations Transfer Media Use this option to alter the media the Service Processor (SP) uses when conducting problem-solving activities and diagnostics performed from a remote location. To change the remote operations transfer media: 1. From the SP - HP 3PAR StoreServ 7450 2-node | HP 3PAR Service Processor Software User' - Page 16
queue the old one for transfer to the connection portal. This is done mainly for diagnostic purposes at the request of an HP 3PAR Authorized Service Provider or a local service provider. To force a transfer trigger by using SPOCC: 1. On the SPOCC home page, click the SPmaint tab. 2. Click SP Control - HP 3PAR StoreServ 7450 2-node | HP 3PAR Service Processor Software User' - Page 17
to confirm the time change. Changing the Time Zone in SPMAINT If you are altering the time zone setting for the Service Processor, respond to the following guided menus, and then press ENTER to confirm the following information: • Continent or ocean • Country • Time zone region Verify or set the - HP 3PAR StoreServ 7450 2-node | HP 3PAR Service Processor Software User' - Page 18
recommends that you do not change the default process control parameters unless advised to do so by an HP Technical Services support technician. To access the SP Process Control Parameters submenu by using SPOCC: 1. On the SPOCC home page, click the SPmaint tab. 2. Click SP Control/Status. 3. - HP 3PAR StoreServ 7450 2-node | HP 3PAR Service Processor Software User' - Page 19
SP Process Control Parameters, and then press ENTER. Use the SP Process Control Parameters submenu to edit the file transfer processes parameters for the Service Processor. Table 1 (page 19) lists all parameters by ID number, provides their default values, and notes how they are impacted by editing - HP 3PAR StoreServ 7450 2-node | HP 3PAR Service Processor Software User' - Page 20
current file group To edit the file transfer process parameters on the Service Processor: 1. From the SP Process Control submenu, type 1 for a SPLOR by using SPOCC: 1. On the SPOCC home page, click the Support tab. 2. Under Service Processor, click Launch SPLOR. The SPLOR opens in a new window. 3. - HP 3PAR StoreServ 7450 2-node | HP 3PAR Service Processor Software User' - Page 21
without operator intervention. • OUT - The SP can contact HP 3PAR Central or a local service provider to warn of problems, but maintenance and troubleshooting must be handled by on-site technicians. Software upgrades and fixes must be performed manually by inserting a CD-ROM into the SP. The mean - HP 3PAR StoreServ 7450 2-node | HP 3PAR Service Processor Software User' - Page 22
latest prior transfer from the Service Processor to the connection portal. This feature is interactive in nature, and after it is initiated, it must be stopped manually as described in this section. the File Transfer Monitor, on the transfer monitor menu, type q. 22 HP 3PAR Communication Settings - HP 3PAR StoreServ 7450 2-node | HP 3PAR Service Processor Software User' - Page 23
HP 3PAR Service Processor Onsite Customer Care (SPOCC) User's Guide for instructions on managing local notification and user profiles. The Service hp.com/support/hpgt/3par and select your server platform. • Grouped Low Urgency Notification Messages - A grouped low urgency notification is a text-based - HP 3PAR StoreServ 7450 2-node | HP 3PAR Service Processor Software User' - Page 24
Service Processor Workbench menu. Configuring Local Notification Settings During Initial Setup The following instructions guide ON. When enabled, RAP forwarding automatically sends copies of the notification email to HP 3PAR Central. 2. Under the Setup Reporting Site Info option, provide the site - HP 3PAR StoreServ 7450 2-node | HP 3PAR Service Processor Software User' - Page 25
that system. Adding an Entry to the Product Table Under normal circumstances it is not necessary to manually add an item to the Product table. New storage systems and Service Processors are automatically added to the Product table when they are installed. Using Notification Maintenance Utilities 25 - HP 3PAR StoreServ 7450 2-node | HP 3PAR Service Processor Software User' - Page 26
to return to the Notification Maintenance Utilities menu. Deleting a Product It is necessary to manually delete an item from the Product table after deinstalling a storage system or Service Processor. CAUTION: Deleting a product record deletes all user notifications currently set for that system - HP 3PAR StoreServ 7450 2-node | HP 3PAR Service Processor Software User' - Page 27
Adding a Predefined Symptom To add a new symptom to the list of predefined symptoms available for use in creating symptom notification records: 1. On the SPOCC screen, click Setup. 2. Under Notification Maintenance Utilities, click the Predefine Symptoms option. The Predefined Symptoms screen - HP 3PAR StoreServ 7450 2-node | HP 3PAR Service Processor Software User' - Page 28
Notification Maintenance Utilities, click the Edit Default Shift and Shift Exceptions option. The Default Prime Shift Patterns for Local Notification screen appears. 28 Local Notification Service - HP 3PAR StoreServ 7450 2-node | HP 3PAR Service Processor Software User' - Page 29
to confirm. Enabling and Disabling RAP Forwarding When enabled, Real-time Alert Processing (RAP) forwarding automatically sends notification email to HP 3PAR Central. Use the link on the Notification Maintenance Utilities menu to toggle between Enabled and Disabled RAP forwarding settings. To enable - HP 3PAR StoreServ 7450 2-node | HP 3PAR Service Processor Software User' - Page 30
Managing Notification Records and User Profiles Local notification is a subscription-based activity that requires a user profile and a notification record for each subscriber. • Your user profile Click Notification List to return to the List Notification Records table. 30 Local Notification Service - HP 3PAR StoreServ 7450 2-node | HP 3PAR Service Processor Software User' - Page 31
create local notification records. Depending on how local notification was initially set up, one or more notification records might already exist on the Service Processor. Use the features available through the Notify bezel on the SPOCC screen to create additional notification records and to edit or - HP 3PAR StoreServ 7450 2-node | HP 3PAR Service Processor Software User' - Page 32
to SPOCC. 2. On the SPOCC screen, click Setup. 3. Under Notification Maintenance Utilities, click Disable Local Notification Access Local notification access is disabled. 32 Local Notification Service - HP 3PAR StoreServ 7450 2-node | HP 3PAR Service Processor Software User' - Page 33
or Service Agreement ID (if applicable) • Product serial numbers • Error messages • Operating system type and revision level • Detailed questions Specify the type of support you are requesting: HP 3PAR storage system HP 3PAR StoreServ 7200, 7400, and 7450 Storage systems HP 3PAR StoreServ 10000 - HP 3PAR StoreServ 7450 2-node | HP 3PAR Service Processor Software User' - Page 34
detailed alert information HP 3PAR F-Class, T-Class, and StoreServ 10000 Storage Troubleshooting Guide Installing, configuring, and maintaining the HP 3PAR Policy HP 3PAR Policy Server Installation and Setup Guide Server HP 3PAR Policy Server Administration Guide 34 Support and Other Resources - HP 3PAR StoreServ 7450 2-node | HP 3PAR Service Processor Software User' - Page 35
3PAR StoreServ 7000 Storage Service Guide HP 3PAR StoreServ 7450 Storage Service Guide Troubleshooting 7200, 7400, and 7450 storage systems HP 3PAR StoreServ 7000 Storage Troubleshooting Guide HP 3PAR StoreServ 7450 Storage Troubleshooting Guide Maintaining the Service Processor HP 3PAR Service - HP 3PAR StoreServ 7450 2-node | HP 3PAR Service Processor Software User' - Page 36
followed as directed in order to achieve a functional and supported implementation based on testing at HP. HP 3PAR branding information • The server previously referred to as the "InServ" is now referred to as the "HP 3PAR StoreServ Storage system." • The operating system previously referred to as - HP 3PAR StoreServ 7450 2-node | HP 3PAR Service Processor Software User' - Page 37
7 Documentation feedback HP is committed to providing documentation that meets your needs. To help us improve the documentation, send any errors, suggestions, or comments to Documentation Feedback ([email protected]). Include the document title and part number, version number, or the URL when - HP 3PAR StoreServ 7450 2-node | HP 3PAR Service Processor Software User' - Page 38
and does not boot from the StoreServ 7000 LUNs. CAUTION: VMware vMotion is not a supported application. Do not use vMotion to migrate the VSP from one physical server to another. Using vMotion may cause communication failure and interrupt system service - HP 3PAR StoreServ 7450 2-node | HP 3PAR Service Processor Software User' - Page 39
Restoring the Virtual SP by Using a Snapshot 1. In the vSphere Client, right-click your virtual SP, point to Snapshot, and then click Snapshot Manager. 2. The hierarchy that appears in the left navigation pane shows the virtual SP snapshots that have been taken. Select the snapshot that you want to
HP 3PAR Service Processor Software User’s
Guide
Abstract
This user guide is intended for system and storage administrators who use Service Processor and HP 3PAR StoreServ Storage
systems.
HP Part Number: QL226-96899
Published: June 2013