HP 4310s Drives - Windows Vista - Page 28

The optical disc tray does not open for removal of a CD, DVD, or BD

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The optical disc tray does not open for removal of a CD, DVD, or BD 1. Insert the end of a paper clip (1) into the release access in the front bezel of the drive. 2. Press in gently on the paper clip until the tray is released, and then pull out the tray (2) until it stops. 3. Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outer edges of the disc. Hold the disc by the edges and avoid touching the flat surfaces. NOTE: If the tray is not fully accessible, tilt the disc carefully as you remove it. 4. Close the disc tray and place the disc in a protective case. The computer does not detect the optical drive If the computer does not detect the optical drive, use Device Manager to troubleshoot the device and then update, uninstall, or disable the device driver: 1. Remove any discs from the optical drive. 2. Select Start > Control Panel > System and Maintenance > Device Manager. If prompted by User Account Control, click Continue. 3. In the Device Manager window, click the plus sign (+) next to DVD/CD-ROM drives, unless a minus sign (-) is already showing. Look for an optical drive listing. 4. Right-click the optical device listing to perform the following tasks: ● Update the driver. ● Disable the device. 24 Chapter 8 Troubleshooting

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The optical disc tray does not open for removal of a CD,
DVD, or BD
1.
Insert the end of a paper clip
(1)
into the release access in the front bezel of the drive.
2.
Press in gently on the paper clip until the tray is released, and then pull out the tray
(2)
until it stops.
3.
Remove the disc
(3)
from the tray by gently pressing down on the spindle while lifting the outer
edges of the disc. Hold the disc by the edges and avoid touching the flat surfaces.
NOTE:
If the tray is not fully accessible, tilt the disc carefully as you remove it.
4.
Close the disc tray and place the disc in a protective case.
The computer does not detect the optical drive
If the computer does not detect the optical drive, use Device Manager to troubleshoot the device and
then update, uninstall, or disable the device driver:
1.
Remove any discs from the optical drive.
2.
Select
Start
>
Control Panel
>
System and Maintenance
>
Device Manager
. If prompted by
User Account Control, click
Continue
.
3.
In the Device Manager window, click the plus sign (+) next to
DVD/CD-ROM drives
, unless a minus
sign (-) is already showing. Look for an optical drive listing.
4.
Right-click the optical device listing to perform the following tasks:
●
Update the driver.
●
Disable the device.
24
Chapter 8
Troubleshooting