HP 8/20q HP StorageWorks Simple SAN Connection Manager 2.10 release notes (569 - Page 4

Installation instructions, Important information, Installation issues - fc

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• One or more PCI-e slots for the HP StorageWorks 81Q PCI-e Fibre Channel HBA (or other supported QLogic FC HBA) • Java Runtime Environment (JRE) 1.5 or later • Internet browser: Microsoft Internet Explorer (IE), Netscape Navigator, or Mozilla Firefox Installation instructions For detailed installation instructions, see the HP StorageWorks Simple SAN Connection Manager user guide available on the HP website: nl http://www.hp.com/go/8Gb-SSC. Important information This section provides information regarding installation, Enterprise Virtual Array (EVA), and Modular Smart Array (MSA) issues, the switch, and other important matters relating to the HP Simple SAN Connection Manager. Installation issues • Network installations: The SSCM installer does not support installation over a direct network share using \\\share. Attempting to install SSCM in this manner results in the following error: Internal Error This installation wizard has experienced an error. Please contact your software vendor with the error code below. Error: File copy failed. Error Code (23). Workaround: Install SSCM from a local CD, a local disk, or a network share that is mapped to a drive letter. • Updating from SSCM 1.00: When upgrading from SSCM 1.00 to SSCM 2.10, the following error message appears and the installation halts: An xpath query failed. Please view the error log for specifics about the error. Error Code: 16777377 Workaround: To resolve this issue: 1. Delete all files in one of the following directories (depending on the architecture (x64/x86) of the operating system): • C:\Program Files (x86)\Hewlett-Packard\InstallWizard\HP StorageWorks Simple SAN Connection Manager • C:\Program Files\Hewlett-Packard\InstallWizard\HP StorageWorks Simple SAN Connection Manager 2. Insert the SSCM 2.10 CD and start the installation. • Linux install issue on RHEL 5: Under specific distributions, such as Red Hat Enterprise Linux 5, the installation CD is auto-mounted using the following CD Label: # /media/HpInstallx.x/ If this occurs, the CD may get mounted with the no execution flag, causing the installation script to fail. Installation failure may be indicated by the error message: # ./install_smb.sh bash: ./install_smb.sh: /bin/sh: bad interpreter: Permission denied 4

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One or more PCI-e slots for the HP StorageWorks 81Q PCI-e Fibre Channel HBA (or other supported
QLogic FC HBA)
•
Java Runtime Environment (JRE) 1.5 or later
•
Internet browser: Microsoft Internet Explorer (IE), Netscape Navigator, or Mozilla Firefox
Installation instructions
For detailed installation instructions, see the
HP StorageWorks Simple SAN Connection Manager
user guide
available on the HP website:
nl
h
t
tp://w
w
w
.hp
.co
m/go/8Gb-
S
S
C
.
Important information
This section provides information regarding installation, Enterprise Virtual Array (EVA), and Modular
Smart Array (MSA) issues, the switch, and other important matters relating to the HP Simple SAN
Connection Manager.
Installation issues
•
Network installations:
The SSCM installer does not support installation over a direct network share
using
\\<
ip
or
system-name
>\share
. Attempting to install SSCM in this manner results in
the following error:
Internal Error This installation wizard has experienced an error. Please
contact your software vendor with the error code below. Error: File
copy failed. Error Code (23).
Workaround:
Install SSCM from a local CD, a local disk, or a network share that is mapped to a
drive letter.
•
Updating from SSCM 1.00:
When upgrading from SSCM 1.00 to SSCM 2.10, the following error
message appears and the installation halts:
An xpath query failed. Please view the error log for specifics about
the error. Error Code: 16777377
Workaround:
To resolve this issue:
1.
Delete all files in one of the following directories (depending on the architecture (x64/x86)
of the operating system):
•
C:\Program Files (x86)\Hewlett-Packard\InstallWizard\HP Storage-
Works Simple SAN Connection Manager
•
C:\Program Files\Hewlett-Packard\InstallWizard\HP StorageWorks
Simple SAN Connection Manager
2.
Insert the SSCM 2.10 CD and start the installation.
•
Linux install issue on RHEL 5:
Under specific distributions, such as Red Hat Enterprise Linux 5, the
installation CD is auto-mounted using the following CD Label:
# /media/HpInstallx.x/
If this occurs, the CD may get mounted with the no execution flag, causing the installation script
to fail. Installation failure may be indicated by the error message:
# ./install_smb.sh
bash: ./install_smb.sh: /bin/sh: bad interpreter: Permission denied
4