HP 8150 HP Digital Sender Module - Administrator's Guide
HP 8150 - LaserJet B/W Laser Printer Manual
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- HP 8150 | HP Digital Sender Module - Administrator's Guide - Page 1
HP Digital Sender Module Administrator's Guide English - HP 8150 | HP Digital Sender Module - Administrator's Guide - Page 2
- HP 8150 | HP Digital Sender Module - Administrator's Guide - Page 3
HP Digital Sender Module Administrator's Guide ________ - HP 8150 | HP Digital Sender Module - Administrator's Guide - Page 4
Hewlett-Packard makes no warranty of any kind with respect to this information. HEWLETT-PACKARD SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Hewlett-Packard the Government is subject to restrictions as set forth in subparagraph (c) (1) (ii) of - HP 8150 | HP Digital Sender Module - Administrator's Guide - Page 5
Control panel messages 37 Troubleshooting network problems 40 General network troubleshooting 40 E-mail service troubleshooting 40 Fax service troubleshooting 40 Activity log messages 41 Troubleshooting the software 55 General software troubleshooting 55 HP Address Book Manager messages 56 - HP 8150 | HP Digital Sender Module - Administrator's Guide - Page 6
4 Warranty information Hewlett-Packard limited warranty statement 61 Index 4 EN - HP 8150 | HP Digital Sender Module - Administrator's Guide - Page 7
to a network-connected PC where the HP Digital Sender Module software is installed. This saves users from having to create an electronic copy of a hard-copy document. The HP Digital Sender Module can also be set also control duplex scanning, paper size, and e-mail - HP 8150 | HP Digital Sender Module - Administrator's Guide - Page 8
any image decompression, page decomposition, and image format conversion necessary to transmit the document as an e-mail attachment or fax q Adds addressing information q Encodes the message q Communicates with an SMTP server that a network administrator has configured q Maintains each address - HP 8150 | HP Digital Sender Module - Administrator's Guide - Page 9
Utility: Once the software is installed, the user configures the HP Digital Sender Module software using this utility. The software cannot be used until it has been configured. q Address Book Manager: The Network Administrator can use this software to set up address books. q LDAP Export Tool: Used - HP 8150 | HP Digital Sender Module - Administrator's Guide - Page 10
(ABM only) The following client operating systems are supported: q Windows NT 4.0 (or higher) PC (TCP/IP only) q Windows 2000 (TCP/IP only) q Windows 9x (TCP/IP only) The HP Digital Sender Module works with the Microsoft TCP/IP protocol provided as part of these operating systems. The ABM may not - HP 8150 | HP Digital Sender Module - Administrator's Guide - Page 11
Client version 4.6 (or greater) running on the Windows NT/Windows 2000 PC running the HP Digital Sender Module software. HP recommends that Novell print queues are not used as the print path for HP Digital Sender-enabled MFPs. Instead, HP recommends that you use a JetDirect IP connection. EN - HP 8150 | HP Digital Sender Module - Administrator's Guide - Page 12
E-mail distribution services Note The HP Digital Sender Module can send MIME-compliant e-mail messages to Internet addresses. It uses SMTP-MIME to deliver these messages. SMTP is independent of the network operating system on which your e-mail server is running. E-mail addresses are selected at - HP 8150 | HP Digital Sender Module - Administrator's Guide - Page 13
. Document can be sent to the LAN fax server in one of the following file types: q Tagged Image Format (.TIF) q Multiple page Tagged Image Format (.TIF) q Printer Control Language 5 (PCL5) (uncompressed) q PCL5 (packbits) Select these formats in the HP Configuration Utility. EN Fax distribution - HP 8150 | HP Digital Sender Module - Administrator's Guide - Page 14
12 Chapter 1 - The HP Digital Sender Module EN - HP 8150 | HP Digital Sender Module - Administrator's Guide - Page 15
to maintain public address books and view the activity log messages q HP Configuration Utility Used to configure the HP Digital Sender Module software q Windows NT/Windows 2000 Event Viewer Used to view the event log messages. To use the Windows NT/ Windows 2000 Event Viewer click on Start, Programs - HP 8150 | HP Digital Sender Module - Administrator's Guide - Page 16
necessary for setting up the HP Digital Sender Module. See the online help for more information regarding the HP Configuration Utility. To support HP Digital Sender Module features, the MFP must appear in the Windows Printers folder. To add an MFP to the Printers folder, select Add Printers in the - HP 8150 | HP Digital Sender Module - Administrator's Guide - Page 17
Module software. Set login properties In the HP Configuration Utility, select the Fax Settings tab. Click Login Properties and select the network type (Microsoft NTLM, Novell NDS, or Novell Bindery). Set user log on settings In the HP Configuration Utility, select the Fax Settings tab. Click - HP 8150 | HP Digital Sender Module - Administrator's Guide - Page 18
Windows 2000 PC and use the ABM activity log to check the results. Clear address books In the ABM, select Edit menu/Clear Address Books E-mail service Disable Send-to-E-mail Feature In the HP Configuration Utility, select the Configure Features tab/ Configure button/Send to E-mail tab/Disabled or - HP 8150 | HP Digital Sender Module - Administrator's Guide - Page 19
Change default subject In the HP Configuration Utility, select the Configure Features tab/ Configure button/Send to E-mail tab/Default subject Change default message and default message language In the HP Configuration Utility, select the Configure Features tab/ Configure button/Send to E-mail - HP 8150 | HP Digital Sender Module - Administrator's Guide - Page 20
Windows PC and restart the Windows PC1 1 In a Typical Installation database files can be found in C:\Program Files\Hewlett-Packard\HP Digital Sender Module\db subdirectory Miscellaneous activities Use the activity log Tools menu/View Log Change default document In the HP Configuration Utility - HP 8150 | HP Digital Sender Module - Administrator's Guide - Page 21
description of entries. See "Using the activity log" on page 22 for information on how to access the activity log. q E-mail messages The administrator can choose to receive e-mail messages for specific events that occur-for example, a critical error has occurred. EN Controlling notifications 19 - HP 8150 | HP Digital Sender Module - Administrator's Guide - Page 22
Working with address books When you log in to the HP Address Book Manager the main window lists the following: q Public E-mail Contains e-mail addresses available to any user. Only the administrator can change information in this address book. q Public Distribution Lists - HP 8150 | HP Digital Sender Module - Administrator's Guide - Page 23
Windows Console program used to export addresses from an LDAP server. The addresses are saved to an HPB file. This file can be imported into the HP take a significant amount of time, HP recommends that the LDAP export tool be used as part of a batch configuration job. This administrative tool, as - HP 8150 | HP Digital Sender Module - Administrator's Guide - Page 24
the oldest events. See "Activity log messages" on page 41 for a list and explanation of the messages. Events recorded in the activity log q shutdown and restart q success or failure of an activity q deletion of address book contents q firmware downloads q system errors q results from send-to-e-mail - HP 8150 | HP Digital Sender Module - Administrator's Guide - Page 25
of the viewer shows how many messages are in the log for each type of message. Using the activity log To do this Print the log Copy the log Perform this action On the File menu, click Print. You can copy all or parts of the log to the Windows Clipboard and then paste it into - HP 8150 | HP Digital Sender Module - Administrator's Guide - Page 26
24 Chapter 2 - Administrating EN - HP 8150 | HP Digital Sender Module - Administrator's Guide - Page 27
: q sources for information about problems (page 26) q troubleshooting the HP Digital Sender Module software (includes a list and explanation of control panel messages) (page 27) q event log messages (page 33) q activity log messages (page 41) q troubleshooting the software (includes lists and - HP 8150 | HP Digital Sender Module - Administrator's Guide - Page 28
on the PC. See "Event log messages" on page 33 for a list of messages and recommended actions. Messages appear in the Address Book Manager when there are problems. See "HP Address Book Manager messages" on page 56 a list of these messages and recommended actions. 26 Chapter 3 - Troubleshooting EN - HP 8150 | HP Digital Sender Module - Administrator's Guide - Page 29
log messages" on page 41. General HP Digital Sender Module troubleshooting Problem Actions Image quality is poor. q Make sure the scanning glass is clean. If the glass is dirty, clean it with a dry, soft cloth. q Increase the default resolution using the Configuration Utility. HP Digital - HP 8150 | HP Digital Sender Module - Administrator's Guide - Page 30
the Test button on the E-mail Settings tab in the HP Configuration Utility. q Verify that the HP Digital Sender Module software e-mail configuration is correct by sending a test e-mail message to yourself. (Refer to "E-mail service troubleshooting" on page 40 for additional information.) q Check - HP 8150 | HP Digital Sender Module - Administrator's Guide - Page 31
an MFP using the q Contact has been lost between the MFP and HP Configuration Utility, the MFP must appear in the Printers folder. the HP Digital Sender q Determine whether there is a Module software. network failure between the HP q The MFP does not have the correct IP address for the - HP 8150 | HP Digital Sender Module - Administrator's Guide - Page 32
to network q Once the document has q The MFP will retry connecting to the problem, a previously been completely HP Digital Sender Module every (X) scanned document was scanned, its contents will seconds. (This default can be set in not received. be held within the MFP the HP Configuration - HP 8150 | HP Digital Sender Module - Administrator's Guide - Page 33
the periodically retry the connection. SMTP gateway to ensure it After a fixed period of time, it will is available. If it is not place an error message in the available, the job will not activity log. proceed. EN Troubleshooting the HP Digital Sender Module 31 - HP 8150 | HP Digital Sender Module - Administrator's Guide - Page 34
q The Windows NT/Windows 2000 PC running the HP Digital Sender Module software was inadvertently turned off during a critical operation (for example importing addresses). q You detect inconsistencies between address books and distribution lists q You are instructed to do so by troubleshooting steps - HP 8150 | HP Digital Sender Module - Administrator's Guide - Page 35
the Windows NT/ Windows 2000 PC. Event log messages Message Description Action HP Digital Sender Module 2.0 The HP Digital Sender Module q Restart the HP Digital - Started with Warnings software running on the PC Sender Module software was unable to start due to using the Services icon HP - HP 8150 | HP Digital Sender Module - Administrator's Guide - Page 36
Internal Error IMSP Server,0 books. q Restart the HP Digital Sender Module software using the Services icon found in the Control Panel program group on the PC. q Reset address books. q If the problem persists, note the code and contact your HP-authorized dealer. 34 Chapter 3 - Troubleshooting EN - HP 8150 | HP Digital Sender Module - Administrator's Guide - Page 37
the HP Digital - Internal Error Sender Module software IMSP Server,100 through using the Services icon IMSP Server,206 found in the Control Panel program group on the PC. q If the problem persists, note the code and contact your HP-authorized dealer. EN Troubleshooting the HP Digital - HP 8150 | HP Digital Sender Module - Administrator's Guide - Page 38
problem with the network connection. q Make sure all cabling is securely connected. q Restart the HP Digital Sender Module software using the Services icon found in the Control Panel program group on the PC. q If the problem persists, note the code and contact your HP-authorized dealer. HP - HP 8150 | HP Digital Sender Module - Administrator's Guide - Page 39
problem persists, contact your example, a printer HP-authorized dealer. component may have been replaced). HP Digital Sender Module q User authentication Error: The system could failed. not log you on. q Make sure the authentication settings are configured properly in the HP Configuration - HP 8150 | HP Digital Sender Module - Administrator's Guide - Page 40
the HP Digital Sender Module software's current Module. configuration prevented a q Use the HP Configuration Utility to connection from being configure the HP Digital Sender established. properly. q If the problem persists, contact your HP-authorized dealer. 38 Chapter 3 - Troubleshooting - HP 8150 | HP Digital Sender Module - Administrator's Guide - Page 41
provide e-mail or fax services. q Restart the HP Digital Sender Module. q Use the HP Configuration Utility to verify that the license for the HP Digital Sender was entered correctly. q If the problem persists, contact your HP-authorized dealer. EN Troubleshooting the HP Digital Sender Module 39 - HP 8150 | HP Digital Sender Module - Administrator's Guide - Page 42
to troubleshoot general network problems. E-mail service troubleshooting The only way to see if data has been successfully transferred from the HP Digital Sender Module software to the e-mail server is to check the activity log (see "Using the activity log" on page 22). Fax service troubleshooting - HP 8150 | HP Digital Sender Module - Administrator's Guide - Page 43
. fatal A severe problem. This requires administrator intervention and possibly a call to your HP-authorized dealer. See "Using the activity log" on page 22 for information on how to view, save, copy, clear, and print the activity log. Activity Log Messages Message Description Actions 001/01 - HP 8150 | HP Digital Sender Module - Administrator's Guide - Page 44
q If the problem persists, contact your HP-authorized dealer. 003/00.) Document sent to the Notification message only. A HP Digital Sender Service. fax document was sent Recipient(s): X Number: X # of successfully to the LAN fax receipt: X. # of pages: X. server. Result: OK. Code: X. q No - HP 8150 | HP Digital Sender Module - Administrator's Guide - Page 45
Module q Configure fax settings in HP Digital Sender Service. is not communicating correctly the HP Configuration Utility. Recipient(s): X Number: X # of with the LAN fax server. receipt: X. # of pages: X. Result: Failed. Fax driver configuration failure. Code: X. EN Activity log messages 43 - HP 8150 | HP Digital Sender Module - Administrator's Guide - Page 46
Sender Service. experienced an error while the q If the error persists, restart Recipient(s): X Number: X # of document was processed. the HP Digital Sender receipt: X. # of pages: X. Module. Result: Failed. Image processing error. Code: X. 004/00.) Fax transmission Notification message only - HP 8150 | HP Digital Sender Module - Administrator's Guide - Page 47
software documentation to find out if notification is supported. If not, select a different LAN fax software in the HP Configuration Utility and configure the Digital Sender software appropriately. 013/00 All Address Book cleared. Notification message only. The q No action required. procedure for - HP 8150 | HP Digital Sender Module - Administrator's Guide - Page 48
status: end. Notification message only. q No action required. The HP Digital Sender Module successfully completed the import. 026/02 Address Book Import status: interrupted. Code: code. The HP Digital Sender Module q Try the import again. encountered an internal problem during the import. q If - HP 8150 | HP Digital Sender Module - Administrator's Guide - Page 49
in "HP Digital Sender Module tasks" on page 15 for more information.) 035/00 Network error during e-mail transmission. Code: code. The e-mail transmission failed q Make sure all cabling is because of a problem with the securely connected. network. q Make sure the e-mail server and SMTP service - HP 8150 | HP Digital Sender Module - Administrator's Guide - Page 50
Log Messages (continued) 036/00 Network error during SMTP protocol negotiation. Code: code. The e-mail transmission failed q Make sure all cabling is because of a problem in the securely connected. network. q Make sure the e-mail server and SMTP service are running. q Restart the HP Digital - HP 8150 | HP Digital Sender Module - Administrator's Guide - Page 51
entered correctly in the HP Configuration Utility. q If the problem persists, contact your HP-authorized dealer 066/00 Internal error (code) An internal error occurred while trying to process a job. q Restart the HP Digital Sender Module. q If the problem persists, note the code and contact your - HP 8150 | HP Digital Sender Module - Administrator's Guide - Page 52
PC print spooler using the Services icon found in the Control Panel program group on the PC. q Add the MFP to the Printers folder. 075/02 The JetSend address The JetSend address of the has been downloaded to the PC has been downloaded to printer. the MFP's hard disk. q No action required. 50 - HP 8150 | HP Digital Sender Module - Administrator's Guide - Page 53
Module q No action required. firmware has been downloaded to the printer's hard disk. 075/08 The configuration file was not downloaded to the X printer. The configuration file q Start the PC print spooler containing the default Send To using the Services icon e-mail setting has not been found - HP 8150 | HP Digital Sender Module - Administrator's Guide - Page 54
mail setting has been downloaded to the MFP's hard disk. 075/09 The X printer was not power cycled. The HP MFP was not turned q Turn the MFP off and then off and on following a back on. complete download of the q Start the PC print spooler configuration and firmware using the Services icon - HP 8150 | HP Digital Sender Module - Administrator's Guide - Page 55
persists, contact your HP-authorized dealer. 079/01 The Email subsystem An error occurred trying to failed to start. (code) start the e-mail subsystem. q Restart the HP Digital Sender Module software. q If the problem persists, contact your HP-authorized dealer. EN Activity log messages 53 - HP 8150 | HP Digital Sender Module - Administrator's Guide - Page 56
the problem persists, contact your HP-authorized dealer. 082/00 Firmware has not been The firmware on the MFP was q Go to the Configuration upgraded on the X printer. not updated when the HP Utility and reinitialize the Digital Sender Module was device upgraded. 54 Chapter 3 - Troubleshooting - HP 8150 | HP Digital Sender Module - Administrator's Guide - Page 57
troubleshooting (page 55) q HP Address Book Manager messages (page 56) General software troubleshooting Use the table below to solve common problems encountered while using the software. The HP Run the ABM and HP Digital Sender Module software on the same Windows NT/Windows 2000 PC. q There might - HP 8150 | HP Digital Sender Module - Administrator's Guide - Page 58
used when the message occurred (on the Edit menu, click Clear Address Books). q Reset all address books. ABM internal error code. The ABM has experienced an q Reset the ABM. internal error. q Restart the HP Digital Sender Module software. q If the problem persists, note the code and contact - HP 8150 | HP Digital Sender Module - Administrator's Guide - Page 59
directory e-mail addresses, the ABM configuration, make sure could not connect to page 32). q Make sure the computer where the ABM is running is connected to the network, using a network command such as telnet. q If the problem persists, contact your HP-authorized dealer. EN Troubleshooting - HP 8150 | HP Digital Sender Module - Administrator's Guide - Page 60
the ABM is running is connected to the network, using a network command such as telnet. q Narrow the search so that the directory server can carry out the command in the stipulated time. q In the directory configuration, make sure all fields are filled correctly. 58 Chapter 3 - Troubleshooting EN - HP 8150 | HP Digital Sender Module - Administrator's Guide - Page 61
HP Address Book Manager messages (continued) Message Description Actions Wrong Login Name or Password. An invalid login name or password was entered. q of "Smith.") See the online help for information on how to search a directory and import addresses. EN Troubleshooting the software 59 - HP 8150 | HP Digital Sender Module - Administrator's Guide - Page 62
60 Chapter 3 - Troubleshooting EN - HP 8150 | HP Digital Sender Module - Administrator's Guide - Page 63
4 Warranty information Hewlett-Packard limited warranty statement HP PRODUCT DURATION OF WARRANTY HP Digital Sender Module Service 90 days 1 HP warrants to you that the HP SOFTWARE PRODUCT will not fail to execute its programming instructions for 90 days after the date of purchase due to - HP 8150 | HP Digital Sender Module - Administrator's Guide - Page 64
4 THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. - HP 8150 | HP Digital Sender Module - Administrator's Guide - Page 65
as e-mail messages not arriving 28 duplexing 18 E e-mail activities 16 changing defaults 16 distribution services 10 file types supported 10 troubleshooting 40 e-mail transmissions not arriving at destinations 28 enabling notifications 19 error activity log messages 41 Ethernet support 8 EN Index - HP 8150 | HP Digital Sender Module - Administrator's Guide - Page 66
27 guest activity log 22 I image quality problems 27 L LDAP export tool 13 limited warranty statement 61 M messages Address Book Manager 56 control panel 37 N network operating systems supported 8 troubleshooting 40 normal activity log messages 41 notifications description 19 enabling 19 Novell - HP 8150 | HP Digital Sender Module - Administrator's Guide - Page 67
- HP 8150 | HP Digital Sender Module - Administrator's Guide - Page 68
Copyright© 2000 Hewlett-Packard Co.
HP Digital Sender
Module
Administrator’s Guide
English