HP B8350 User Guide

HP B8350 - PhotoSmart Pro Color Inkjet Printer Manual

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  • HP B8350 | User Guide - Page 1
    HP Photosmart Pro B8300 series
  • HP B8350 | User Guide - Page 2
  • HP B8350 | User Guide - Page 3
    HP Photosmart Pro B8300 series User's Guide
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    HP ColorSmart III and HP PhotoREt IV are trademarks of Hewlett-Packard Company. Microsoft®, Windows®, Windows XP®, and Windows NT and understand all instructions in the documentation that comes with the printer. Use only a grounded electrical outlet when connecting this product to a power source. If
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    features ...2 Using this guide ...3 Finding other resources for the product 4 2 Getting started Understanding the printer parts and functions 6 Front view (trays, cover, and print cartridge cradle 6 Front view (input tray) ...7 Printer lights ...7 Back view ...8 Configuring the printer (Windows
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    enhanced photographs 43 HP Photosmart Essential software 44 Printing borderless ...45 Printing in grayscale ...47 Printing panoramic photos ...48 Printing a document ...50 Printing with the front or rear manual feed slot 51 Changing the software settings 51 Loading the front manual feed slot 52
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    88 Check power and power connections 88 Check printer vents 88 All printer lights are blinking 88 A non-recoverable error has occurred 88 Printer is not responding (nothing prints 88 Check printer setup 88 Check the print cartridge initialization 88 Check the printer software installation 88
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    unexpected printouts 94 Poor quality printouts ...94 Check the print cartridges 94 The printer may be in Ink-backup Printing Mode 94 Verify the ink levels of the print cartridges 94 The print cartridges may need to be cleaned 94 Check the paper quality 94 Check the type of media loaded in the
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    problems 108 7 Printer lights reference Understanding the printer lights ...110 8 HP supplies and accessories Ordering printing supplies through the Toolbox 116 Accessories ...117 Automatic two-sided printing accessory 117 USB cable ...117 Network interface ...117 Supplies ...118 Print cartridges
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    135 LEDs classification ...135 Regulatory model number 135 Environmental product stewardship program 136 Paper Use ...136 Plastics ...136 Recycling program ...136 HP inkjet supplies recycling program 136 Materials handling ...136 Energy consumption - Energy Star 136 Energy consumption
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    1 Welcome Thank you for buying this HP Photosmart printer. This section contains the following information: ● Special features ● Using this guide ● Finding other resources for the product ENWW 1
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    print cartridge when the other print cartridge runs out of ink. ● Color management - The printer software translates the colors of your photo from their current color space to the selected color space in the printer driver. See printer driver online help for more information. ● Automatic paper-type
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    to use the borderless printing feature. Also describes the printer driver features. ● Using the Toolbox - Describes the features of the Toolbox (such as ink level information, print cartridge maintenance, and links to troubleshooting instructions), HP Instant Support, and the myPrintMileage Web site
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    Printer-driver onscreen help (Windows) - Provides an explanation of the features in the printer driver. Available from the printer driver. ● HP Printer Utility (Macintosh) - Contains tools to calibrate the printer, clean the print cartridges, print a test page, and find Web site support information
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    started This section contains the following information: ● Understanding the printer parts and functions ● Configuring the printer (Windows) ● Configuring the printer (Mac OS) ● Uninstalling the printer software ● Customizing the printer software setup program ● Installing other software ENWW 5
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    Understanding the printer parts and functions Front view (trays, cover, and print cartridge cradle) 6 7 1 Extendable input tray 2 Extendable output tray 3 Front manual feed paper guide 4 Front manual feed slot 5 Top cover 6 Print cartridge latch 7 Print cartridge cradle 6 Chapter 2
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    media guide 3 Paper width guide 4 Small media ejector Printer lights The printer lights provide visual cues about the status of the printer. For more information, see Printer lights reference. 1 Right print cartridge light (black, photo, or gray print cartridge) 2 Left print cartridge light
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    4 Resume button and light 5 Power button and light Back view 6 5 4 3 2 1 5 1 Universal serial bus (USB) port 2 Rear access panel 3 Rear manual feed slot 4 Rear manual feed paper guide 5 Rear access panel release buttons 6 Power input 8 Chapter 2 Getting started ENWW
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    privileges to install a printer driver in Windows 2000, Windows Server 2000, or Windows XP. Direct connection You can connect the printer directly to your computer with a USB cable. NOTE If you install the printer software and connect a printer to a computer running Windows, you can connect
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    options to install non-driver components such as the Toolbox, which you are recommended to install. For instructions about installing these components, follow the steps outlined in To install the software before connecting the printer. You can also share the printer with other computers using
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    then double-click the Setup icon. -or- Locate the installer in the Installer folder of the Starter CD. 3. Click Install Driver and follow the instructions on the screen for your connection type. 4. Open the Printer Setup Utility, which is located in the Applications\Utilities folder. 5. To add the
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    to install the printer sharing software and associated Help files.) ● The client Macintosh computers should have the appropriate HP printer drivers installed. ● The client Macintosh computers must be PowerMac computers. For more information about USB printer sharing, see the support information that
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    CD and run the utility. ● For Windows 2000 and Windows XP, use the scrub2k.exe file located in the Utils\Scrubber \Win2k_XP folder. 12. Double-click the scrubber.exe file. 13. Restart your computer, and re-install the printer driver. To uninstall the software for Macintosh computers 1. If the
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    drive. To access the utility, select Customization Utility from the CD menu. A software installation package with the selected language and selected printer components will be created. To run the print driver from a customized installation package, open the folder that contains the package and
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    it from the list of software shown (see HP Photosmart Essential software). ● For the Linux driver, visit www.linuxprinting.org to download the software. For information about using Linux with HP printers, visit hp.sourceforge.net. NOTE If you are using Windows 2000 or Windows XP, you must have
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    16 Chapter 2 Getting started ENWW
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    3 Using print cartridges and accessories This section contains the following information: ● Using the print cartridges ● Installing the optional automatic two-sided printing accessory (duplex unit) ENWW 17
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    Guide ● On the label of the print cartridge that you are replacing ● In Windows: On the Printer Status tab in the Toolbox, click Cartridge Information, and click Order Information. ● In Mac OS: From the HP Inkjet Toolbox, open the supplies panel. To purchase cartridges and other printer supplies
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    cartridge carriage is parked at the right-hand side of the printer before removing or installing print cartridges. 2. If you are replacing a print cartridge, grasp the installed print cartridge prevent clogs, ink failure, and bad electrical connections, do not touch the print cartridge ink nozzles or
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    it snaps closed. Make sure the latch does not spring back open. NOTE If you are installing a new print cartridge, the printer will automatically align the print cartridges and use one sheet of paper to print an alignment page. If you have higher-quality photo media loaded in the input tray, you may
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    the Printer Services tab (Toolbox) or Services tab (printer driver). 4. Click Align Print Cartridges and follow the onscreen instructions. For Macintosh 1. Load plain paper into the input tray (see Loading media in the input tray.) 2. Open the HP Printer Utility. See Using the HP Printer Utility
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    tab (Toolbox) or Services tab (printer driver). 4. Click Clean Print Cartridges and follow the onscreen instructions. 5. If you still find a problem in the printout, repeat this cleaning process. 6. If there is still a problem in the printout, either the print cartridge is out of ink and should be
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    tab inside the protector to release the print cartridge, and then remove the print cartridge. Printing with a single print cartridge NOTE To place the printer in Ink-backup Printing Mode, remove the empty cartridge. If one of the print cartridges runs out of ink before you can replace it, you can
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    appearance of the colors, you can calibrate colors manually, as described below. ● Toolbox or printer driver (Windows): Click the Printer Services or Services tab. Then, click Calibrate Color and follow the onscreen instructions. ● HP Printer Utility (Macintosh): In the Configuration Settings area
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    sides of a sheet of paper when a duplex unit is attached to the back of the printer. NOTE The duplex unit is an optional accessory that is available for the HP Photosmart Pro B8300 series printer. It may be purchased separately in some countries/regions (see HP supplies and accessories.) To install
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    26 Chapter 3 Using print cartridges and accessories ENWW
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    ● Understanding smart software features ● Printing digital photographs ● Printing borderless ● Printing in grayscale ● Printing panoramic photos ● Printing a document ● Printing with the front or rear manual feed slot ● Printing on various media types ● Printing on custom-sized paper ● Printing on
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    . For ordering information, see HP supplies and accessories. Tips for selecting and using print media ● Paper that is too thin, has a slick texture, or stretches easily can feed improperly through the printer's paper path. ● Paper that is heavily textured or does not accept ink well can cause poorly
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    ) Banner Letter 215.9 x 279.4 mm (8.5 x 11 inches) Banner Tabloid 279 x 432 mm (11 x 17 inches) Envelope #10 104.9 x 241.3 mm (4.13 x 9.5 inches) Envelope A2 Front manual feed slot Rear manual feed slot Automatic twosided printing accessory (duplex unit) ENWW Selecting print media 29
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    mm (3.88 x 7.5 inches) Executive 184.15 x 266.7 mm (7.25 x 10.5 inches) HP Greeting Card Envelope 111.25 x 152.4 mm (4.38 x 6 inches) Index card 76.2 x 127 101.6 x 279.4 mm (4 x 11 inches) Front manual feed slot Rear manual feed slot Automatic twosided printing accessory (duplex unit) 30 Chapter
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    mm (4 x 6 inches) Photo 10 x 15 cm with tab 100 x 150 mm (4 x 6 inches) Legal 215.9 x 355.6 mm (8.5 x 14 inches) Letter 215.9 x 279.4 mm (8.5 x 11 inches) Front manual feed slot Rear manual feed slot Automatic twosided printing accessory (duplex unit) ENWW Selecting print media 31
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    with tab 101.6 x 152.4 mm (4 x 6 inches) Borderless Photo 127 x 177.8 mm (5 x 7 inches) Borderless Photo 203.2 x 254 mm (8 x 10 inches) Borderless Photo Front manual feed slot Rear manual feed slot Automatic twosided printing accessory (duplex unit) 32 Chapter 4 Printing and loading media ENWW
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    (4.13 x 5.83 inches) Borderless Photo B5 182 x 257 mm (7.17 x 10.12 inches) Borderless Super B 330 x 483 mm (13 x 19 inches) Borderless Photo Tabloid Front manual feed slot Rear manual feed slot Automatic twosided printing accessory (duplex unit) ENWW Selecting print media 33
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    tray and front Manual duplex and rear manual feed slots Standard paper Plain paper Thick plain paper HP Bright White Paper HP Premium Paper HP Premium Presentation Paper Other inkjet papers Photo papers HP Photo Paper Other photo papers Transparencies HP transparencies Other transparency
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    photo greeting cards Other greeting cards Brochure papers HP brochure papers Other brochure papers Input tray and front Manual duplex and rear manual feed slots Auto duplex Borderless printing Understanding supported media weights and capacities The following table provides information about the
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    Media Left and right margins Letter, Tabloid, A3, A3+, A4, A5, A6, B4, B5, Super B, Statement, Executive, Legal 3.2 mm (0.13 inch) Cards 3.2 mm (0.13 inch) Envelopes 3.2 mm (0.13 inch) Panorama media 3.2 mm (0.13 inch) Banner 3.2 mm (0.13 inch) Custom-sized media 3.2 mm (0.13 inch) Top
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    paper, you can use the rear manual feed slot. See Printing with the front or rear manual feed paper width guide and slide the guide to the left to its outermost position. HP Deskjet 9800 4. Insert up to 150 sheets of paper or a stack of media that does not exceed the height of the paper width guide
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    7. Lower the output tray to its horizontal position. HP Deskjet 9800 8. Extend the output tray if necessary. 38 Chapter 4 Printing and loading media ENWW
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    paper-type sensor The automatic paper-type sensor automatically selects the print settings appropriate for the media in the printer, particularly when used with HP For Windows 1. Open the printer driver (see Printing a document). 2. Click the Features tab. 3. Select Automatic from the Paper Type
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    . NOTE To set print settings for all print jobs, make the changes in the printer driver. For more information about printer driver features in Windows, see the printer driver online help. For more information about printing from a specific application, see the documentation for that application
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    Understanding smart software features The printer driver provides the following smart software features. To access the printer driver, see Printing a document. NOTE Some features are only available in Windows. To find more information on a specific feature in the Windows printer driver, right-click
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    want to load a sheet of plain paper before installing the new print cartridge. Guidelines for printing photographs ● For the best results when printing photographs and images, choose Best mode and select an HP photo paper in the printer driver. Best mode uses HP's unique PhotoREt IV color-layering
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    media loading instructions. Understanding digital photography technologies In addition to six-ink color printing, the printer software offers several features for printing digital photographs. NOTE You can also access this feature from the Printing Shortcuts tab. Open the printer driver, click the
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    printing for printing instructions. HP Photosmart Essential software HP Photosmart Essential is a Windows software application that provides a fast and easy way to make prints of your photos or to purchase prints online. It also provides access to other basic HP Photosmart software features, such as
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    feature from the Printing Shortcuts tab. Open the printer driver, select the Printing Shortcuts tab, and select the Photo Printing-Borderless option. For Windows 1. Load the appropriate paper: ● If you are printing one or just a few sheets, you can use the front or rear manual . Photo cartridge, if
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    . 11. If you are printing on thick or photo paper, insert paper into the rear manual feed slot at the back of the printer. (For instructions on feeding paper manually, see Printing with the front or rear manual feed slot.) 12. If you printed on photo paper with a tear-off tab, remove the tab to make
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    in grayscale The grayscale printing feature allows you to print high-quality, black-and-white photographs in shades of gray using a gray photo print cartridge. For Windows 1. Load the print media (see Loading media in the input tray). 2. Open the Printer Properties dialog box. 3. Click Color
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    the paper width-guide firmly against the edge of the paper. 7. Lower the output tray. To set up the software NOTE If your software program includes a photo printing feature, follow the instructions that are provided with the software program. Otherwise, follow these instructions. 1. Open the Printer
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    3. Set the following options as appropriate on the Features and Color tabs: ● Photo fix options ● Advanced color options ● Color management ● Grayscale quality 4. Select any other desired print settings, and then click OK. ENWW Printing panoramic photos 49
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    OK or Print. To find more specific printing instructions, see other sections in this section. Following are two additional references for printing documents: ● For descriptions of the printer driver features, see Understanding smart software features. ● To make print settings apply to all documents
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    slot, replace the duplex unit with the rear access panel. Changing the software settings For Windows: 1. Open the printer driver (see Printing a document). 2. Click the Features tab. 3. Select the manual feed option from the Paper Source drop-down list. 4. Change any other desired print settings and
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    feed slot NOTE If there are any printouts on the output tray, remove them before using the front manual feed slot. 1. Extend the output tray. 2. Slide the paper guide to the left to its outermost position. 3. Lift the clear plastic flap and insert the media into the narrow opening between the output
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    you load the paper, adjust the paper guide to the size of paper you are printing by aligning it with the appropriate icon below the rear manual feed slot. 2. Insert a single sheet of paper print-side up into the left side of the rear manual feed slot. The printer grips the paper. 3. Press the Resume
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    transparencies, HP recommends removing each transparency as it prints and setting it aside to dry. For Windows 1. Load the print media (see Loading media in the input tray). 2. Open the printer driver (see Printing a document). 3. Click the Features tab. 4. Select the media type from the Paper Type
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    Loading media in the input tray). 2. Open the printer driver (see Printing a document). 3. Click the Features tab. 4. Select Custom in the Size drop-down list. If you are using Windows XP or Windows 2000, type a name and click Save. 5. In the custom paper size dialog box, type values for the width
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    guide and slide the guide to the right until it stops at the edge of the envelopes. 4. Press the input tray lock and retract the tray until it stops at the edge of the envelopes. 5. Lower the output tray. 6. For Windows: a. Open the printer driver (see Printing a document). b. Click the Features
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    c. Click File and then click Print. d. Change any other desired print settings and click Print. 7. When you have finished printing, remove the remaining media: a. Raise the output tray. Press the input tray lock and extend the tray. b. Remove the media and reload the desired media into the input
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    or rear manual feed slot. If you wish to print to the edge of the cards, see Printing borderless. 1. Raise the output tray and remove any media from the input tray. 2. Insert up to 60 cards, or a stack of media that does not exceed the height of the paper width guide, print-side
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    tray. 7. For Windows: a. Open the printer driver (see Printing a document). b. Click the Features tab. c. Select the size of the cards from the Size drop-down list. For instructions on printing custom-sized cards, see Printing on custom-sized paper. d. Select the paper type from the Paper Type drop
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    b. Press the input tray lock and extend the tray. a b c. Close the small media guide by moving it 90˚ counterclockwise. d. Eject the media by pulling out the small media ejector. e. After removing the media, push the small media ejector back
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    a single sheet of paper. The printer software automatically resizes the document text and images to fit on the printed page. For Windows 1. Load the appropriate paper (see Loading media in the input tray). 2. Open the printer driver (see Printing a document). 3. Click the Features tab. 4. Select the
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    for the HP Photosmart Pro B8300 series printer. It can be purchased separately in some countries/regions (see HP supplies and accessories). For Windows 2000 and Windows XP, verify that the duplex unit is installed and that the auto-duplex feature is enabled. Open the print driver, select Properties
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    For Macintosh 1. Load the appropriate paper (see Loading media in the input tray). 2. Click File, and then click Print. 3. Open the Two-Sided Printing panel. 4. Select Print Both Sides. 5. Select the
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    size of your document. NOTE You can also access this feature from the Printing Shortcuts tab. Open the printer driver, select the Printing Shortcuts tab, and select the feature from the What do you want to do? drop-down list. For Windows 1. Load the appropriate media into the input tray (see Loading
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    a banner-printing feature, follow the instructions provided with the software program. Otherwise, follow the instructions below. 3. Open the printer driver (see Printing a document). 4. Click the Features tab. 5. Select the required banner size. 6. Select HP Banner Paper from the Paper Type drop
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    down, in the input tray (see Loading media in the input tray). 3. Open the printer driver (see Printing a document). 4. Click the Features tab. 5. Select A4 or US Letter paper size. 6. Select HP Labels, Glossy, or HP Labels, Matte. 7. Ensure the option to print on both sides is cleared. 8. Change
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    includes an iron-on transfer feature, follow the instructions provided with the software program. Otherwise, follow the instructions below. 3. Open the printer driver (see Printing a document). 4. Click the Features tab. 5. Select HP Iron-On Transfer from the Paper Type drop-down list. 6. Click
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    for supported media.) NOTE You can also access this feature from the Printing Shortcuts tab. Open the printer driver, select the Printing Shortcuts tab, and select the feature from the What do you want to do? drop-down list. See the following sections for printing instructions: ● Performing manual
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    For Windows 1. Load the appropriate paper (see Loading media in the input tray). 2. Open the printer driver (see Printing a document). 3. Click the Features tab. 4. On the Two-sided printing drop-down list, select Manual. 5. Select Flip Pages Up to change the page orientation, if desired. 6. Select
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    for the HP Photosmart Pro B8300 series printer. It may be purchased separately in some countries/regions (see HP supplies and accessories.) To make automatically printing on both sides the default setting for your printer, see Changing print settings. You can also access this feature from the
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    5. Select the desired binding orientation by clicking the appropriate icon. 6. Change any other desired print settings and click Print. ENWW Printing on both sides (duplexing) 71
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    following methods: ● Control panel: Press the Cancel button. This will clear the job that the printer is currently processing. It does not affect jobs waiting to be processed. ● Windows: Double-click the printer icon that appears in the lower right corner of the computer screen. Select the print job
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    5 Using the Toolbox This section contains the following information: ● Toolbox overview ● Printer Status tab ● Information tab ● Printer Services tab ● Using the HP Printer Utility (Macintosh) ENWW 73
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    tools for solving printer problems. NOTE The Toolbox is available for Windows only. For Macintosh, see Using the HP Printer Utility (Macintosh). To open the Toolbox: 1. Click the Start menu. 2. Select the Printer and Faxes settings. 3. Right-click the HP Photosmart Pro B8300 series icon, and select
  • HP B8350 | User Guide - Page 85
    order numbers for the print cartridges compatible with the printer. View information on HP supplies, as well as ordering information. Open a dialog box where you can select the types of printer error or warning messages that will appear on your computer screen when problems occur. You can choose to
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    to common printer problems such as paper jams or software installation issues, and printing problems such as borderless or photo printing problems. Obtain information on how to contact HP. HP Instant Support HP Instant Support is a suite of Web-based troubleshooting tools. HP Instant Support helps
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    Helps you manage and forecast printer supplies usage. ● Self diagnostic testing for your device Runs a diagnostic test of your device. Select Printer on the Self Help menu on the Instant Support page to start diagnosing the devices. HP Instant Support checks the computer, and a list of configured
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    the Information tab, click myPrintMileage, and then follow the onscreen instructions. -or- From the Windows taskbar: Right-click the Toolbox icon, click myPrintMileage, and then select View my print usage. How Do I... The following list contains common printer tasks. Click an item in the list to get
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    ● Aligning the print cartridges ● Cleaning the print cartridges ● Understanding the printer lights ● Ordering printing supplies through the Toolbox ENWW Information tab 79
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    Printer Services tab The Printer Services tab provides utilities that help you maintain and test your printer. You can align and clean your print cartridges, or print a demo page. Click this button... Align Print Cartridges Clean Print Cartridges Calibrate Color Print a Demo Page To... Align the
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    . 3. Select Photosmart Pro B8300 series and click Launch Utility. Viewing the HP Printer Utility panels The following options are available on the HP Inkjet Toolbox Panel menu: ● Sample Page: Prints a sample page to view the print output quality. ● Supplies Status: Shows print-cartridge ink levels
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    82 Chapter 5 Using the Toolbox ENWW
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    unexpected printouts ● Resolving paper-feed problems ● Troubleshooting installation issues ● Clearing jams ● Resolving photo printing problems ● Resolving borderless printing problems ● Resolving banner printing problems ● Resolving automatic two-sided printing problems ● Resolving network printing
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    Troubleshooting tips and resources ● For a paper jam problem, see Clearing jams. ● For paper-feed problems, such as the paper skew, see Resolving paper-feed problems. Some printer problems can be resolved by resetting the printer. To reset the printer 1. Press the Power button to turn off the
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    General troubleshooting tips Ensure the following: ● Power light is on and not blinking. When the printer is first turned on, it takes approximately 45 seconds to warm up. ● Make sure the printer is in the Ready state. If lights are on or blinking, see Printer lights reference. ● No error messages
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    Printing a demo page Printing a demo page without being connected to a computer verifies whether the printer is set up correctly. 1. Make sure the printer is turned on. 2. Press and hold the Resume button for a few seconds. The printer prints a demo page. 86 Chapter 6 Troubleshooting ENWW
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    Technical Support if you have a printer problem. 1. Make sure the printer is turned on. 2. Press and hold the Power button, press the Resume button four times, and then release the Power button. The printer prints a diagnostic page. NOTE You can also print a diagnostics page from the printer driver
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    for the printer. All printer lights are blinking A non-recoverable error has occurred. Reset the printer. See To reset the printer. If the problem persists, contact HP. See Customer support and warranty. Printer is not responding (nothing prints) Check printer setup See Troubleshooting tips and
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    Ensure the correct printer driver and printer driver port are being used. For more information about network connections, see Configuring the printer (Windows), Configuring the printer (Mac OS), or the documentation provided by your network vendors. Check any personal firewall software installed on
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    , try cleaning the electrical contacts on the print cartridges and print cartridge cradles: 1. Remove the print cartridge from the printer (see Inserting the print cartridges). 2. Clean the electrical contacts on the print cartridge cradle with a dry cotton swab. 90 Chapter 6 Troubleshooting ENWW
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    print settings in the printer driver. See Changing print settings. A large file is printing It is normal for a large file to take a long time to print. The printer may be in Ink-backup Printing Mode The printer enters Ink-backup Printing Mode when one of the print cartridges is removed. Replace the
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    ink, replace it (see Inserting the print cartridges). The print cartridges may need to be cleaned Perform the auto-clean procedure (see Cleaning the print cartridges). Check color print settings Make sure Print in Grayscale is not selected in the printer driver. 92 Chapter 6 Troubleshooting ENWW
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    sure the media width and length guides fit snugly against the edges of computer running Windows, select Emulate LaserJet Margins in the printer driver to scale problem may be caused by the inability of the application to interpret print settings properly. See the release notes for known software
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    may need to be cleaned Perform the auto-clean procedure (see Cleaning the print cartridges). Check the paper quality The paper might be too moist or too rough. Make sure the media used meets HP specifications (see Selecting print media), and try to print again. 94 Chapter 6 Troubleshooting ENWW
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    for transparencies. In the printer driver, select the Best print quality. ● Color documents that have rich, blended colors can wrinkle or smear when printed using the Best print quality. Try using the other print mode such as Draft to reduce ink, or use HP Premium Paper designed for printing vivid
  • HP B8350 | User Guide - Page 106
    Shortcuts tab. Open the printer driver, select the Printing Shortcuts tab, and select the feature from the What do you want to do? drop-down list. ● Increase the margins in your document. For more information, see the documentation included with your software application. Ink is not filling the
  • HP B8350 | User Guide - Page 107
    media type in the printer driver. See Printing on custom-sized paper. Check the print cartridges If lines in the text or image are broken or do not print properly, one or more of the ink cartridges may have run out of ink or are defective. Print a diagnostics page to review the performance of the
  • HP B8350 | User Guide - Page 108
    zoom or print preview feature of your software to check for gaps in the placement of graphics on the page. Lines or dots are missing from text or graphics The printer may be in Ink-backup Printing Mode The printer enters Ink-backup Printing Mode when one of the print cartridges is empty or removed
  • HP B8350 | User Guide - Page 109
    jams. Another paper feed problem is occurring Media is not supported for the printer or tray Use only media that is supported for the printer and the tray being used. See Understanding specifications for supported media. Media is not picked up from input tray ● Make sure the media guides are set to
  • HP B8350 | User Guide - Page 110
    CD in the CD drive, inspect the CD for damage. You can download the printer driver from http://www.hp.com/support/. Reinstall the printer software If you are using Windows and the computer cannot detect the printer, run the Scrubber utility (located in the Utils\Scrubber folder on the Starter
  • HP B8350 | User Guide - Page 111
    Clearing jams Use the following methods to locate and clear a paper jam. For information on how to avoid jams, see Tips for avoiding paper jams. NOTE To prevent jammed paper from tearing off inside the printer, try to grasp jammed paper with both hands and exert even pressure on both sides while
  • HP B8350 | User Guide - Page 112
    from the duplex unit (if installed), remove any paper, and replace the rear cover. If the paper jam is not visible by removing the rear cover, remove the duplex unit to locate the jam. 4. Lift up the output tray and remove any jammed paper from the input tray. 102 Chapter 6 Troubleshooting ENWW
  • HP B8350 | User Guide - Page 113
    the carriage does not return to the right side, turn off the printer, and then move the carriage to the right. Pull any jammed paper towards you. CAUTION Do not reach into the printer when the printer is on and the print cartridge carriage is stuck. After you clear the jam, close all covers, turn
  • HP B8350 | User Guide - Page 114
    side down in the input tray and front manual feed slot. ● Load media print-side up in the rear manual feed slot. ● Check the print settings 1. Open the printer driver (see Printing a document). 2. On the Features tab (Windows) or the Paper Type/Quality panel (Macintosh), check the following settings
  • HP B8350 | User Guide - Page 115
    printing problems ● Check the print settings 1. Open the printer driver (see Printing a document). 2. On the Features tab (Windows) or the Paper Type/Quality panel (Macintosh), check the following settings: ● Verify that the paper size specified in the driver matches the size of the paper loaded
  • HP B8350 | User Guide - Page 116
    Open the printer driver (see Printing a document). 2. On the Features tab (Windows) or the Paper Type/Quality panel (Macintosh), check the following settings: ● Make sure HP Banner Paper is selected as the paper type. ● Make sure the appropriate banner size is selected. ● Check the software ● Verify
  • HP B8350 | User Guide - Page 117
    size selected in the printer driver are supported by the duplex unit. See Understanding specifications for supported media. ● Binding margin is in the wrong place 1. Open the printer driver (see Printing a document). 2. Do one of the following: ● Windows: Click the Features tab. ● Macintosh: Open
  • HP B8350 | User Guide - Page 118
    the problem. If the document did not print successfully from another client, print a demo page. 1. Connect the printer to a PC that is running Windows. 2. Install the printer software if it is not already installed on this PC. 3. Open the Toolbox (see Using the Toolbox). 4. From the Printer Services
  • HP B8350 | User Guide - Page 119
    . 1 Right print cartridge light (photo, black, or gray print cartridge) 2 Left print cartridge light (tri-color print cartridge) 3 Cancel button 4 Resume button and light 5 Power button and light NOTE You can also find printer light descriptions on the printer diagnostics page. See
  • HP B8350 | User Guide - Page 120
    or incompatible. Reinstall or replace the print cartridge. See Inserting the print cartridges. If printing with a single print cartridge, ignore this light. The printer lights cycle when the printer is reinitializing. ● No action required. Power light on. Printer is turned on and idle. ● No action
  • HP B8350 | User Guide - Page 121
    printer driver. See Ink is smearing. ● Printer is out of paper. Load paper paper jam exists, press the Resume button. If this does not work, turn off the printer, and then turn it on again. Then resend the print job. Power and Resume lights blink, Left and right print cartridge lights on. Service
  • HP B8350 | User Guide - Page 122
    cartridge lights blink, Power The left (tri-color) and right (photo or black) print cartridges are both light on. damaged or missing. ● Reinstall the print cartridge. If the error persists, replace the print cartridge. See Inserting the print cartridges. 112 Chapter 7 Printer lights reference
  • HP B8350 | User Guide - Page 123
    Printer light indication Explanation and recommended action ENWW Understanding the printer lights 113
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    114 Chapter 7 Printer lights reference ENWW
  • HP B8350 | User Guide - Page 125
    and accessories To order HP supplies and accessories from the HP World Wide Web, visit: ● www.hpshopping.com (U.S.) ● www.hpshopping.ca (Canada) ● www.hp.com/eur/hpoptions (Europe) ● www.hp.com/paper (Asia/Pacific) You can also order printing supplies using the Toolbox. This section contains
  • HP B8350 | User Guide - Page 126
    , pint to HP Photosmart Pro B8300 series, and then click HP Photosmart Pro B8300 series Toolbox. -or- In the status area of the Windows taskbar (near the clock), click the Toolbox icon. 2. On the Printer Status tab, click Cartridge Information, and then click Order Supplies. The default browser
  • HP B8350 | User Guide - Page 127
    Accessories Following is a list of printer accessories. Automatic two-sided printing accessory HP automatic two-sided printing accessory USB cable HP USB A-B (2 m) HP USB A-B (3 m) Network interface HP Jetdirect 175X external print server (USB) HP Jetdirect 310X external print server (USB) ENWW
  • HP B8350 | User Guide - Page 128
    of printer supplies varies by country/region. Print cartridges Use only the replacement cartridges that have the same cartridge number as the print cartridge you are replacing. See Supported print cartridges. Photo papers Media HP Premium Photo Paper HP Photo Paper, Glossy HP Everyday Photo Paper
  • HP B8350 | User Guide - Page 129
    210 x 297 mm (8.27 x 11.69 inches), A4 210 x 297 mm (8.27 x 11.69 inches), A4 Specialty papers Media HP Banner Paper HP Iron-on Transfers (for light and white color fabrics) HP Full-Sheet Labels HP Address Labels, 33.86 x 101.6 mm (1 1/3 x 4 inches) Sizes 210 x 297 mm (8.27 x 11.69 inches), A4
  • HP B8350 | User Guide - Page 130
    papers Media HP Brochure & Flyer Paper, Gloss HP Brochure & Flyer Paper, two-sided, glossy HP Brochure & Flyer Paper, Matte HP Matte Tri-fold Brochure Paper HP Matte Tri-fold Brochure Paper mm (8.5 x 11 inches), A 215.9 x 279.4 mm (8.5 x 11 inches), A 120 Chapter 8 HP supplies and accessories ENWW
  • HP B8350 | User Guide - Page 131
    solutions to common problems. If your printer is not operating properly and the suggestions in this guide do not solve your problem, try using one of the following support services to obtain assistance. ● Obtaining electronic support ● HP Instant Support ● HP Telephone Support ● Hewlett-Packard
  • HP B8350 | User Guide - Page 132
    electronic sources: ● Web Visit the printer Web site on hp.com for the latest software, product, operating system, and support information: http://www.hp.com/support/. ● Toolbox (Windows) The Toolbox provides easy, step-by-step solutions to common printing problems. See Using the Toolbox. 122
  • HP B8350 | User Guide - Page 133
    based tool that provides product-specific services, troubleshooting tips, and information about your printer's ink and media usage. You must have an Internet connection to use HP Instant Support. To access HP Instant Support, open the Toolbox and click HP Instant Support on the Information tab. NOTE
  • HP B8350 | User Guide - Page 134
    network operating system, such as Windows NT Server 4.0. 4. Obtain the printer driver and version number of the printer software, such as HP Photosmart Pro B8300 Version: 2.325.0.0. To find the printer driver version number in the printer driver, right-click the printer icon. Select Properties and
  • HP B8350 | User Guide - Page 135
    ENWW HP Telephone Support 125
  • HP B8350 | User Guide - Page 136
    to the customer or any HP support contract with the customer. However, if printer failure or damage is attributable to the use of a non-HP or refilled cartridge or an expired ink cartridge, HP will charge its standard time and materials charges to service the printer for the particular failure or
  • HP B8350 | User Guide - Page 137
    10 Printer specifications and Declaration of Conformity This section contains the following information: ● Printer specifications ● Declaration of Conformity ENWW 127
  • HP B8350 | User Guide - Page 138
    ; Letter Gothic, Letter Gothic Italic; Univers, Univers Italic (Euro Symbol supported) Smart Software Features In-box printer driver features: Borderless Printing, Minimize Margins*, HP Digital Photography, Customizing paper size, Print on Both Sides, Booklet printing, Pages per Sheet, Tiling
  • HP B8350 | User Guide - Page 139
    inches) (depth) Weight HP Photosmart Pro 11 kg (24.25 lb) B8300: Duty Cycle Up to 5,000 pages/month Power Supply Built-in Universal Power Supply Power Requirements Input 100-240V AC, 1300 mA 50/60Hz Output 32V DC, 1500mA Power Consumption 60 watts maximum ENWW Printer specifications 129
  • HP B8350 | User Guide - Page 140
    power LwAD: 6.1 B(A) System Requirements Minimum Windows 2000: Pentium 300 MHz, 64 MB RAM, 145 MB hard disk space Windows XP 32 Mac OS X: G3 (except original PowerBook G3), 128 MB RAM Internet Explorer 4.0 Recommended Windows 2000: Pentium 300 MHz, 64 MB RAM, 175 MB hard disk space Windows XP
  • HP B8350 | User Guide - Page 141
    of Conformity Declaration of Conformity According to ISO/IEC Guide 22 and EN 45014 Manufacturer's Name: Manufacturer's Address HP Deskjet 9800, HP Deskjet 9800d HP Deskjet 9803, HP Deskjet 9803d HP Deskjet 9808, HP Deskjet 9808d HP Deskjet 9860/9868 HP Photosmart Pro B8300 series SNPRC
  • HP B8350 | User Guide - Page 142
    132 Chapter 10 Printer specifications and Declaration of Conformity ENWW
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    11 Regulatory information ● FCC statement ● Miscellaneous regulatory information ● Environmental product stewardship program ● Disposal of Waste Equipment by Users in Private Households in the European Union ENWW 133
  • HP B8350 | User Guide - Page 144
    and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there changes or modifications made to this device that are not expressly approved by HP may void the user's authority to operate the equipment. For further
  • HP B8350 | User Guide - Page 145
    assigned a Regulatory Model Number. The Regulatory Model Number for your product is SNPRC-0405. This regulatory number should not be confused with the marketing name (e.g., HP Photosmart Pro B8300 series) or product numbers (e.g., C8492A or C8492B). ENWW Miscellaneous regulatory information 135
  • HP B8350 | User Guide - Page 146
    com/hpinfo/globalcitizenship/environment/recycle HP inkjet supplies recycling program HP is committed to protecting the environment. The HP Inkjet Supplies Recycling Program is available in many countries/regions, and lets you recycle used print cartridges and ink cartridges free of charge. For more
  • HP B8350 | User Guide - Page 147
    ENERGY STAR® is a U.S. registered service mark of the U.S. EPA. As an ENERGY STAR® Partner, HP has determined this product meets ENERGY STAR® (FEMP) requirements, the US government energy savings initiative aimed at reducing power when the product is turned OFF. Energy consumption in standby mode:
  • HP B8350 | User Guide - Page 148
    more information about where you can drop off your waste equipment for recycling, please contact your local city office, your household waste disposal service or the shop where you purchased the product. Évacuation des équipements usagés par les utilisateurs dans les foyers privés au sein de l'Union
  • HP B8350 | User Guide - Page 149
    guide 4 H help customer support 121 electronic support 122 How Do I... 78 HP Telephone Support 124 Toolbox 74 How Do I... 78 HP Digital Photography 41 HP Inkjet Toolbox (Mac OS) 4 HP Instant Support 4, 76 HP media, printing 54 HP PCL 3 128 HP photo imaging software 44 HP Printer Utility 81 HP
  • HP B8350 | User Guide - Page 150
    cartridge 23 supported 18 print speeds 128 printer display hardware information 76 language 128 memory 129 minimum margins 35 printer driver features 41 printer lights reference 109 registering via Toolbox 76 resolution 128 smart software features 41 special features 2 specifications 127 printer
  • HP B8350 | User Guide - Page 151
    program 14 HP photo imaging software 44 installing in Macintosh 11 other software, installing 15 printer driver 9 printer driver features 41 smart software features 41, 128 system requirements 130 uninstalling 13 specifications operating environment 130 power consumption 129 power requirements 129
  • HP B8350 | User Guide - Page 152
    142 Index ENWW
  • HP B8350 | User Guide - Page 153
  • HP B8350 | User Guide - Page 154
    © 2006 Hewlett-Packard Development Company, L.P. www.hp.com/support
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HP Photosmart Pro B8300 series