HP C6280 User Manual

HP C6280 - Photosmart All-in-One Color Inkjet Manual

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  • HP C6280 | User Manual - Page 1
    HP Photosmart C6200 All-in-One series Windows Help
  • HP C6280 | User Manual - Page 2
    1 HP Photosmart C6200 All-in-One series Help 3 2 HP All-in-One overview The HP All-in-One at a glance...5 Control panel overview...6 Menu overview...9 Use the HP Photosmart Software 11 3 Find more information...13 4 Finish setting up the HP All-in-One Set your preferences...15 Computer connection
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    139 Scan troubleshooting...142 Copy troubleshooting...145 Errors...149 15 HP warranty and support Warranty...169 Ink cartridge warranty information 169 Support process...170 Before you call HP support...170 HP support by phone...171 Additional warranty options...171 HP Quick Exchange Service (Japan
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    " on page 85 • "Print reports and forms" on page 95 • "Maintain the HP All-in-One" on page 97 • "Shop for ink supplies" on page 107 • "HP warranty and support" on page 169 • "Technical information" on page 175 HP Photosmart C6200 All-inOne series Help HP Photosmart C6200 All-in-One series Help 3
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    Chapter 1 HP Photosmart C6200 All-inOne series Help 4 HP Photosmart C6200 All-in-One series Help
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    from the control panel, without turning on your computer. This section contains the following topics: • The HP All-in-One at a glance • Control panel overview • Menu overview • Use the HP Photosmart Software The HP All-in-One at a glance Overview Label 1 2 3 4 5 Description Color graphics display
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    tray 9 Paper-length guide for the main input tray 10 Ink cartridge door 11 Memory card slots 12 Glass 13 Lid backing 14 Ethernet port 15 USB port 16 Power connection* 17 Two-sided printing accessory * Use only with the power adapter supplied by HP. Control panel overview This
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    help. Cancel: Stops the current operation. Photo Menu: Launches the Photosmart Express menu for printing, saving, editing, and sharing photos. Red Eye Removal: Turns the Red Eye Removal feature on or off. By default, this feature is turned off. When the feature is turned on, the HP All-in-One
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    11 12 Name and Description Scan Menu: Opens the Scan Menu where you can select a destination for your scan. Start Scan: Starts a scan. 13 Copy Menu: about the HP All-in-One. Icon Purpose Shows the ink cartridge status. The color of the icon corresponds to the color of the ink cartridge, and
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    card, lift the lid, or access the HP All-in-One from a connected computer. Menu overview The following topics provide a quick reference to top-level menus that appear on the HP All-in-One display. • Photosmart Express Menu • Scan Menu • Setup Menu • Copy Menu • Help Menu Overview Menu overview 9
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    The applications that appear on the Scan Menu vary depending on the software applications installed on your computer. Scan and Reprint Scan to Memory Card HP Photosmart Premier Scan to Computer NOTE: The Scan to Computer option only appears if the HP All-in-One is networkconnected. Setup Menu The
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    your computer. The following options are available. Use Control Panel Insert Ink Cartridges Load Paper in Photo Tray Load Paper in Main Tray Load Original on Scanner How Do I Error Messages General Troubleshooting Networking Troubleshooting Use Memory Card Get Support Use the HP Photosmart Software
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    Check the Contents panel on the left. Look for the HP Photosmart Software Help contents book at the top. • If you do not see the HP Photosmart Software Help contents book at the top of the Contents panel, access the software help through the HP Solution Center. Overview 12 HP All-in-One overview
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    onscreen Help. HP Photosmart 2600 series printer User Guide Basics Guide The Basics Guide contains an overview of the HP All-in-One, including stepby-step instructions for basic tasks, troubleshooting tips, and technical information. www.hp.com/support HP Photosmart animations The HP Photosmart
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    Chapter 3 Find more information 14 Find more information
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    your Setup Guide, refer to this section to help you finish setting up the HP All-in-One. This section contains important setup-related information for your device, including information on setting preferences. This section contains the following topics: • Set your preferences • Computer connection
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    the factory defaults You can restore the current settings to what they were when you purchased the HP Allin-One. NOTE: Restoring the factory defaults will not affect any changes you made to scan settings and the language and country/region settings. You can perform this process from the control
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    printer sharing Supported connection types Description USB connection Recommended number of connected computers for best performance Supported software features One computer connected All features are with a USB cable to the supported, except Webscan. Setup instructions Follow the Setup Guide
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    ) Description Ethernet (wired) connection Printer sharing Recommended number of connected computers for best performance Supported software features Setup instructions rear USB 2.0 High Speed port on the HP All-in-One. Up to five computers connected to an HP Allin-One using a hub or router
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    22 "Network glossary" on page 29 "Network troubleshooting" on page 120 Wired network setup This section describes how to connect the HP All-in-One to a router, switch, or hub using an Ethernet cable and how to install the HP All-in-One software for a network connection. This is known as a wired
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    and thicker and always has 8 contacts on the end. A phone connector has between 2 and 6 contacts. ❑ A desktop computer or laptop with an Ethernet connection. NOTE: The HP All-in-One supports both 10 Mbps and 100 Mbps Ethernet networks. If you are purchasing, or have purchased, a network interface
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    of your computer. To install the Windows HP All-in-One software 1. Quit all applications running on your computer, including any virus detection software. 2. Insert the Windows CD that came with the HP All-in-One into the CD-ROM drive on your computer and follow the onscreen instructions. 3. If
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    You can connect the HP All-in-One to more than one computer on a small network of computers. If the HP All-in-One is already connected to a computer on a network, for each additional computer you must install the HP All-in-One software. Once you have set up the HP All-in-One on the network you
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    settings such as the IP address, link speed, DNS, and mDNS. To view and print the network settings 1. On the control panel of the HP All-in-One, press Setup. 2. Press until Network is highlighted, and then press OK. The Network Menu appears. 3. Press until View Network Settings is highlighted, and
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    IP address, subnet mask, or the default gateway. To see the IP address and subnet mask of the HP All-in-One, print a network configuration page from the HP All-in-One. NOTE: When manually entering an IP Setting, you must already be connected to an active Network, otherwise the setting will not stay
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    Webscan, a feature that lets you scan photos and documents from the HP All-in-One to your computer using a Web browser, and advanced network security options. Also, the Embedded Web Server enables you to monitor status, change device preferences, and order printer supplies. NOTE: Use the Embedded
  • HP C6280 | User Manual - Page 27
    to modify network settings 1. Print a network configuration page to find the IP address for the HP All-in-One. 2. In the Address box in your Web browser on your computer, type the IP address of the HP All-in-One, as shown on the network settings page. For example, http:// 192.168.1.101. The Embedded
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    you call HP support, depending on the problem, you might be asked to provide the firmware revision code. Hostname The TCP/IP name assigned by the installation software to the device. By default, this is the letters HP followed by the last 6 digits of the Media Access Control (MAC) address. Admin
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    the network. On small networks, this could be a router. • Manual: The configuration parameters are set manually, such as a static IP address. • Not Specified: The mode used when the HP All-in-One is initializing. The IP address of the domain name service (DNS) for the network. When you use the web
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    or another network. Hexadecimal. The base 16 numbering system, which uses the digits 0-9 plus the letters A-F. The computer at the center of a network. The TCP/IP name assigned by the installation software to the device. By default, this is the letters HP followed by the last 6 digits of the Media
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    HP All-inOne. This is a unique 12-digit identification number assigned to networking hardware for identification. No two pieces of hardware have the same MAC address. The SSID or network name identifies a wireless network. Network Interface Card. A card on your computer , and help secure networks
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    This section contains links to commonly performed tasks, such as printing photos, scanning, and making copies. • "How do I print 10 x 15 photos to my computer?" on page 71 • "How do I share my photos with family and friends?" on page 70 • "How do I scan a photo or document to the computer?" on page
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    Chapter 5 How do I? 32 How do I?
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    adjusted settings, you can manually set the paper size paper jams Load originals You can copy or scan up to letter- or A4-size originals HP All-in-One. 2. Load your original print side down on the right front corner of the glass. TIP: For more help on loading an original, refer to the engraved guides
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    Chapter 6 Choose papers for printing and copying You can use different types and sizes of paper in the HP All-in-One. Review the following recommendations to get the best printing and copying quality. Whenever you change paper types or sizes, remember to change those settings. This section
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    in-One, go to www.hp.com/buy/supplies. If prompted, choose your country/region, follow the prompts to select your product, and then click one of the shopping links on the page. Recommended papers for printing only Certain papers are supported only when you start the print job from your computer. The
  • HP C6280 | User Manual - Page 37
    ink can cause printed images to smear, bleed, or not fill in completely. Papers to avoid for all print and copy jobs • Any size paper other than those listed in the HP All-in-One printer software of paper into the HP All-in-One for your copies or printouts. TIP: To help prevent rips, wrinkles, and
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    tray of the HP Allin-One. To load full-size paper 1. Pull out the main input tray, and then slide the paper-width and paper-length guides to their outermost the top of the page first with the print side down. For more help on loading full-size paper and letterhead, refer to the diagram engraved
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    of paper fits within the input tray and is no higher than the top of the paper-width guide. Load originals and load paper 5. Push the main input tray back into the HP All-in-One. 6. Pull the output tray extender toward you, as far as it will go. Flip the paper catch
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    photo tray; make sure the stack of photo paper fits within the photo tray and is no higher than the top of the paper-width guide. Load originals and load paper 4. Push in the photo tray, and then lower the output tray. Related topics • "Recommended papers for printing only" on page
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    than the top of the paper-width guide. 4. Push in the photo tray, and HP All-in-One. Do not use shiny or embossed envelopes or envelopes that have clasps or windows. NOTE: For specific details on how to format text for printing on envelopes, consult the help files in your word processing software
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    stack of envelopes fits within the main input tray and is not higher than the top of the paper-width guide. 5. Push the main input tray back into the HP All-in-One. 6. Pull the output tray extender toward you, as far as it will go. NOTE: When you use legal-size paper
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    types of paper are designed for special projects. Create your project in the HP Photosmart Software or another application, set the paper type and size, and then print. HP Premium Inkjet Transparency Film and HP Premium Plus Inkjet Transparency Film ▲ Insert the film so that the white transparency
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    papers for printing only" on page 35 Avoid paper jams To help avoid paper jams, follow these guidelines. • Remove printed papers from guide does not bend the paper in the input tray. • Do not force paper too far forward in the input tray. • Use paper types that are recommended for the HP All-in-One
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    Chapter 6 Load originals and load paper 44 Load originals and load paper
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    paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Select the HP All-in-One as the printer. If you set the HP All-in-One as the default printer, you can skip this step. The HP Allin-One will already be selected. 4. If you need to change settings, click
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    the HP All-in-One is automatically selected in the printer list when you select Print from the File menu in a software application. The default printer is automatically selected when you click the Print button in the toolbar of most software applications. For more information, see the Windows Help
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    your software application, click Print. 3. Make sure the HP All-in-One is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, quality, you can set the paper type manually. Print Change the print settings for the current job 47
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    sure the HP All-in-One is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. Print 48 Print from your computer
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    box before printing. To change the page orientation 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the HP All-in-One is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your
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    HP All-in-One. This helps to prevent wasting paper and ink on projects that do not print as expected. To preview your print job 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the HP All-in-One is the selected printer
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    HP Solution Center, click Settings, point to Print Settings, and then click Printer Settings. 2. Make changes to the print settings, and click OK. Printing shortcuts Use printing shortcuts to print with print settings that you use often. The printer software pages with the HP All-in-One. This section
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    On the File menu in your software application, click Print. 2. Make sure the HP All-in-One is the selected printer. 3. Click the button that original HP shortcuts cannot be deleted. Perform special print jobs In addition to supporting standard print jobs, the HP All-in-One can from your computer
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    your photos. To print a borderless image 1. Load up to 10 x 15 cm (4 x 6 inch) paper in the photo tray. 2. On the File menu in your software application, click Print. 3. Make sure the HP All-in-One is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your
  • HP C6280 | User Manual - Page 55
    the HP Photosmart Software, or go to www.hp.com to access templates for creating CD/DVD labels. 2. Load 13 x 18 cm (5 x 7 inch) CD/DVD tattoo paper in the main input tray. 3. On the File menu in your software application, click Print. 4. Make sure the HP All-in-One is the selected printer. 5. Click
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    it to print high-quality images such as digital photographs. When you select the Maximum dpi setting, the printer software displays the optimized dots per inch (dpi) that the HP All-in-One will print. Printing in Maximum dpi takes longer than printing with other settings and requires a large amount
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    to the other side. 2. On the File menu in your software application, click Print. 3. Make sure the HP All-in-One is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on stapler with a long reach to staple the booklet. Print 56 Print from your computer
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    of paper. To print multiple pages on a single sheet 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the HP All-in-One is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your
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    sure the HP All-in-One is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Advanced tab. Print 58 Print from your computer
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    in your software application, click Print. 2. Make sure the HP All-in-One is the selected printer. 3. manually feed the iron-on transfer sheets into the input tray one sheet at a time. Print on transparencies For the best results, HP recommends you use HP transparency products with the HP Allin-One
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    sure you allow enough time for the ink to dry before handling the transparency. Print a group of addresses on labels or envelopes With the HP All-in-One, you can print on a single envelope, a group of envelopes, or label sheets designed for inkjet printers. To print a group of addresses on labels
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    2. On the File menu in your software application, click Print. 3. Make sure the HP All-in-One is the selected printer. 4. Click the button that opens the access HP Smart Web Printing from the toolbar in Internet Explorer. For more information about HP Smart Web Printing, see the help file provided
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    not use the Windows print spooler is PowerPoint in Microsoft Office 97. If you cannot cancel your print job by using one of the following procedures, consult the instructions for canceling background printing in the online help for your software application. To stop a print job from the HP All-in
  • HP C6280 | User Manual - Page 64
    cancelled. To stop a print job from the computer (Windows Vista users) 1. On the Windows taskbar, click Start, and then click Control Panel. 2. Click Printers. 3. Double-click the HP All-in-One icon. TIP: You can also double-click the printer icon in the Windows taskbar. 4. Select the print job you
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    Chapter 7 Print 64 Print from your computer
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    card without uploading your photos to a computer first. Additionally, if the HP All-in-One is network-connected or connected to a computer with a USB cable, you can also transfer your photos to the computer to print, edit, or share. The HP All-in-One supports the memory cards described below. Each
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    on the card or damage the HP All-in-One or memory card. This section contains the following topics: • View and select photos • Print your photos • Create special projects from your photos • Share photos using HP Photosmart Software • Save photos to your computer • Edit photos using the control panel
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    small-size photos on a single page. To achieve the best print quality, HP recommends using HP papers that are specifically designed for the type of project you are printing along with genuine HP ink. HP papers and HP ink are specifically designed to work well together to provide high-quality output
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    Chapter 8 1. Insert a memory card into the appropriate slot on the HP All-in-One. The Photosmart Express menu appears, with the most recent photo shown on the display. Photos View Print Create Share Save 2. Load up to 10 x 15 cm (4 x 6 inch)
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    prints • Wallet-size photos • Passport-size photos To create special projects 1. Insert a memory card into the appropriate slot on the HP All-in-One. The Photosmart Express menu appears, with the most recent photo shown on the display. View Print Create Share Save 2. Make sure the photo tray
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    or panorama) photo. The HP All-in-One automatically aligns the edges of the photos you select to create the smoothest transition from one photo to the next. HP Photosmart Software You can use the HP Photosmart Software installed on your computer to transfer photos from a memory card to your computer
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    Insert a memory card into the appropriate slot on the HP All-in-One. The Photosmart Express menu appears, with the most recent photo shown computer. Save photos to your computer You can use the HP Photosmart Software installed on your computer to transfer photos from a memory card to your computer
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    . Only images that were not previously saved are copied to your computer. Edit photos using the control panel The HP All-in-One offers several basic editing features that you can use to edit your photos manually before you print them, as well as a feature that enables you to automatically enhance
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    photo. The changes will not be saved on the memory card. To crop a photo 1. Insert a memory card into the appropriate slot on the HP All-in-One. The Photosmart Express menu appears, with the most recent photo shown on the display. 2. With View highlighted, press OK. You can use or for highlighting
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    The changes will not be saved on the memory card. To adjust the brightness 1. Insert a memory card into the appropriate slot on the HP All-in-One. The Photosmart Express menu appears, with the most recent photo shown on the display. 2. With View highlighted, press OK. You can use or for highlighting
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    changes will not be saved on the memory card. To change the color effects 1. Insert a memory card into the appropriate slot on the HP All-in-One. The Photosmart Express menu appears, with the most recent photo shown on the display. 2. With View highlighted, press OK. You can use or for highlighting
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    will not be saved on the memory card. To remove red-eye from photos 1. Insert a memory card into the appropriate slot on the HP All-in-One. The Photosmart Express menu appears, with the most recent photo shown on the display. 2. With View highlighted, press OK. You can use or for highlighting
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    enhancement 1. Insert a memory card into the appropriate slot on the HP All-in-One. The Photosmart Express menu appears, with the most recent photo shown on the a faded original photo when making a reprint 1. While previewing your scanned reprint, press OK to display the Reprint Options menu. 2. In
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    Chapter 8 Related topics "Make reprints of your photos" on page 79 Photos 78 Use the photo features
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    text and pictures into an electronic format for your computer. You can scan almost anything (photos, magazine articles and text documents) on the HP All-in-One. You can use the scanning features of the HP All-in-One to do the following: • Scan text from an article into your word processor and
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    time. NOTE: Closing the HP Digital Imaging Monitor icon in the Windows system tray can cause the HP All-in-One to lose some of its scan functionality. If this happens, you can restore full functionality by restarting your computer or by starting the HP Photosmart Software. This section contains the
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    the control panel. 3. Press to highlight Scan to Computer, and then press OK. 4. If the HP All-in-One is connected to one or more computers on a network, do the following: a. Press OK to select Select Computer. A list of the computers connected to the HP All-in-One appears on the display. NOTE: The
  • HP C6280 | User Manual - Page 83
    with the HP All-in-One. You can also edit a scanned document by using your Optical Character Recognition (OCR) software. NOTE: If you are using HP Photosmart Essential, the Optical Character Recognition (OCR) software might not be installed on your computer. To install the OCR software, you must
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    the HP Photosmart Share Software on your computer to send the scan as thumbnail preview to an e-mail recipient (the full-size file can be downloaded later, at the recipient's convenience), to an online photo album or photo finishing service, or to a network-connected HP device. 5. The HP All-in-One
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    Chapter 9 Scan 84 Use the scan features
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    corner of the glass. 3. Press Start Copy Black or Start Copy Color to begin copying. Preview your copy job After changing settings on the HP All-in-One for making a copy, you can preview an image of the expected output on the display before starting the copy. NOTE: You must explicitly pick
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    for the current job You can customize the copy settings of the HP All-in-One to handle nearly any copy task. This section contains the following topics on the control panel or by selecting the appropriate options in your software application. To set the number of copies from the control panel 1.
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    set the paper type on the HP All-in-One. The default paper type setting for copying is Automatic, which causes the HP All-in-One to detect the type of paper input tray. Paper type Copier paper or letterhead HP Bright White Paper Control panel setting Plain Paper Plain Paper Copy Change the copy
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    4. Press OK. Change copy speed or quality The HP All-in-One provides four options that affect copy speed and quality: but the graphics might be lower quality. The Fast setting uses less ink and extends the life of your ink cartridges. To change the copy quality from the control panel 1. Make sure
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    highlight Lighter/Darker, and then press OK. The Lighter/Darker menu appears. 5. Do one of the following: • Press to darken the copy. • Press to lighten the software that you installed with the HP All-in-One. Perform special copy jobs In addition to supporting standard copy jobs, the HP All-in-One
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    the engraved guides along the edge of the glass. 3. Press Start Copy Black or Start Copy Color. The HP All-in-One makes a borderless copy of your original photo. NOTE: If you loaded tabbed paper in the photo tray, you can remove the tab from the copy of your photo once the ink
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    or images at the edges of the sheet. NOTE: In order to resize your original without changing the proportions or cropping the edges, the HP All-in-One might leave an uneven amount of white space around the edges of the paper. Copy To resize a document from the control panel 1. Make sure
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    using the Margin Shift option. This helps in binding or 3-hole punching for the copies produced. The HP All-in-One shifts the image on the copies Copy Menu. The Copy Menu appears. 2. Change copy settings on the HP All-in-One to accurately reflect the copy you want to make. 3. Press to highlight
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    The Mixed enhancement is the default option. Use the Mixed enhancement to sharpen edges of most originals. You can use Photo enhancements to enhance light colors that might otherwise appear white. If any of the following occur, turn off Text enhancement by selecting Photo or None: • Stray dots of
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    Chapter 10 Copy 94 Use the copy features
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    press OK. The HP All-in-One prints a self-test report, which contains the following information: • Product information: includes the model number, serial number, and other product information. • Revision information: includes the firmware version number. • Ink delivery system information: displays
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    Chapter 11 Print forms The HP All-in-One contains built-in templates that enable you to print common forms, such as narrow or wide ruled notebook paper, graph paper, task checklists, and music
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    remove surface dust and ensure that your copies and scans remain clear. You will also need to replace ink cartridges, clean the print head assembly, or align the printer from time to time. This section provides instructions for keeping the HP All-in-One in top working condition. Perform these simple
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    how soon you might need to replace an ink cartridge. The ink supply level shows an estimate of the amount of ink remaining in the ink cartridges. NOTE: The HP All-in-One can only detect the ink levels for genuine HP ink. The ink levels in ink cartridges that are refilled or have been used in
  • HP C6280 | User Manual - Page 100
    the estimated ink levels of all cartridges installed. Maintain the HP All-in-One 4. Press any button to return to the Tools menu. To check the ink levels from the HP Photosmart Software 1. In the HP Solution Center, click Settings, point to Print Settings, and then click Printer Toolbox. NOTE
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    choose your country/region, follow the prompts to select your product, and then click one of the shopping links on the page. To replace the ink cartridges 1. Make sure the HP All-in-One is turned on. 2. Open the ink cartridge door by lifting from the front center of the device, until the door locks
  • HP C6280 | User Manual - Page 102
    HP All-in-One If you are replacing one of the five color ink cartridges, such as yellow, light cyan (blue), cyan, light magenta (pink), or magenta, lift the appropriate latch in the center area. 1 Ink cartridge latch for the black ink cartridge 2 Ink cartridge latches for the color ink cartridges
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    6 for each ink cartridge you are replacing. 8. Close the ink cartridge door. Related topics "Shop for ink supplies" on page 107 Align the printer The HP All-in-One automatically aligns the print head when you install the ink cartridges during the initial setup. The HP All-in-One also aligns the
  • HP C6280 | User Manual - Page 104
    or failure message appears. NOTE: If you have colored paper loaded in the input tray when you align the printer, the alignment will fail. Load unused plain white paper into the input tray, and then try the alignment again. 6. Press OK to continue. To align the printer from the HP Photosmart Software
  • HP C6280 | User Manual - Page 105
    print head, try aligning the printer. If print quality problems persist after cleaning and aligning, contact HP support. Related topics "Align the printer" on page 102 Clean the ink cartridge contacts Clean the copper-colored ink cartridge contacts if all ink cartridges are installed and a message
  • HP C6280 | User Manual - Page 106
    the latch. NOTE: Do not remove multiple ink cartridges at the same time. Remove and clean each ink cartridge one at a time. Do not leave an ink cartridge outside the HP All-in-One for more than 30 minutes. 4. Inspect the ink cartridge contacts for ink and debris buildup. 5. Dip a clean foam rubber
  • HP C6280 | User Manual - Page 107
    Maintain the HP All-in-One Chapter 12 Remove ink from your skin and clothing Follow these instructions to remove ink from your skin and clothing: Surface Skin White fabric Color fabric Remedy Wash the area with an abrasive soap. Wash the fabric in cold water
  • HP C6280 | User Manual - Page 108
    You can also use the software that came with the HP All-in-One to find out the reorder number for all the ink cartridges. You can order ink cartridges online from the HP Web site. Additionally, you can contact a local HP reseller to find out the correct ink cartridge reorder numbers for your device
  • HP C6280 | User Manual - Page 109
    Shop for ink supplies Chapter 13 108 Shop for ink supplies
  • HP C6280 | User Manual - Page 110
    • Print quality troubleshooting • Print troubleshooting • Memory card troubleshooting • Scan troubleshooting • Copy troubleshooting • Errors Troubleshooting tips This section contains the following topics: • Communication problems over a USB connection • Information on ink cartridges and the print
  • HP C6280 | User Manual - Page 111
    cable is connected properly, turn the HP All-in-One off and then on again. Troubleshooting • If you are connecting the HP All-in-One through a USB hub, make sure the hub is turned on. If the hub is on, try connecting directly to your computer. • Check other printers or scanners. You might need to
  • HP C6280 | User Manual - Page 112
    clean the print head unnecessarily. This wastes ink and shortens the life of the cartridges. • Handle ink cartridges carefully. Dropping, jarring, or rough handling during installation can cause temporary printing problems. Information on paper The HP All-in-One is designed to work well with most
  • HP C6280 | User Manual - Page 113
    section contains hardware troubleshooting information for the HP All-in-One. Many issues are caused when the HP All-in-One is connected to the computer using a USB cable before the HP All-in-One software is installed on the computer. If you connected the HP All-in-One to your computer before the
  • HP C6280 | User Manual - Page 114
    on, it might have a mechanical failure. Unplug the HP All-in-One from the power outlet and contact HP. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Hardware setup troubleshooting 113 Troubleshooting
  • HP C6280 | User Manual - Page 115
    prompted by the onscreen instructions. Once you have installed the software, connecting your computer to the HP All-in-One with a USB cable is straightforward. Simply plug one end of the USB cable into the back of your computer and the other into the back of the HP All-in-One. You can connect to
  • HP C6280 | User Manual - Page 116
    Solution: Check the connection between the HP All-in-One and computer. For more information, see: "Communication problems over a USB connection" on page 109 Cause: There might be a problem with one or more of the ink cartridges. Solution: Check that the ink cartridges are installed properly and have
  • HP C6280 | User Manual - Page 117
    the HP All-in-One off and open the ink cartridge door. Remove any objects that are blocking the print head assembly (including any packing materials), and then turn the HP All-in-One on again. Follow the prompts on the display or the computer screen to continue. Software installation troubleshooting
  • HP C6280 | User Manual - Page 118
    then correct the problem before attempting to install the software. A red X appears on the USB connect prompt Cause: Normally, a green check appears indicating that the USB connection is successful. A red X indicates that the USB connection failed. Solution: Check that the HP All-in-One is turned on
  • HP C6280 | User Manual - Page 119
    the HP All-in-One from your computer. Do not connect the HP All-in-One to your computer until after you have reinstalled the software. 2. On the Windows taskbar, click Start, Programs or All Programs, HP, Photosmart C6200 All-in-One series, Uninstall. 3. Follow the onscreen instructions. 4. If
  • HP C6280 | User Manual - Page 120
    On the Windows taskbar, click Start, Settings, Control Panel. 2. Double-click Add/Remove Programs. 3. Select HP Photosmart All-In-One Driver Software, and then click Change/ Remove. Follow the onscreen instructions. 4. Disconnect the HP All-in-One from your computer. 5. Restart your computer. NOTE
  • HP C6280 | User Manual - Page 121
    , click Install More Software to install the HP Photosmart Software. 3. Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the HP All-in-One. Cause: The HP All-in-One is turned off. Solution: Turn the HP All-in-One on. Cause: The computer is turned off
  • HP C6280 | User Manual - Page 122
    modem or HP All-in-One Internet connection (if applicable) Cause: Your computer's Local Area Network card (LAN card) is not set up properly. Solution: Make sure that your LAN card is set up properly. To check your LAN card (Windows 2000 and XP) 1. Right-click My Computer. 2. In the System Properties
  • HP C6280 | User Manual - Page 123
    and computer are not connected to the same network. Solution: Try accessing the Embedded Web Server on the HP All-in-One. To find the IP address, print a network configuration page. Related topics • "View and print network settings" on page 23 • "Use the Embedded Web Server" on page 25 The Printer
  • HP C6280 | User Manual - Page 124
    ) is preventing the HP All-in-One from accessing your computer. Solution: Try temporarily disabling the VPN before proceeding with the installation. NOTE: The HP All-in-One functionality will be limited during VPN sessions. Print quality troubleshooting If you are having problems with print quality
  • HP C6280 | User Manual - Page 125
    report does not show a problem, investigate other causes, such as the image file or software program. For additional ink cartridge troubleshooting, visit the HP Web site at www.hp.com/ support. This section contains the following topics: • Ink is bleeding or smearing • Ink is not filling the text
  • HP C6280 | User Manual - Page 126
    the printer" on page 102 Cause: You are using non-HP ink. Solution: HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results, time after time. Print quality troubleshooting 125 Troubleshooting
  • HP C6280 | User Manual - Page 127
    or reliability of non-HP ink. Printer service or repairs required as a result of printer failure or damage attributable to the use of non-HP ink will not be covered under warranty. The text edges are jagged Cause: The font is a custom size. Solution: Some software applications offer custom fonts
  • HP C6280 | User Manual - Page 128
    genuine HP ink cartridges. Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results, time after time. NOTE: HP cannot guarantee the quality or reliability of non-HP ink. Printer service or repairs required as a result of printer failure or damage
  • HP C6280 | User Manual - Page 129
    . Check the color blocks in the report for any problems. If the color blocks show print quality problems, perform a printer alignment. If the problem persists after cleaning and aligning, contact HP support for help. Go to: www.hp.com/support If prompted, choose your country/region, and then click
  • HP C6280 | User Manual - Page 130
    . Check the color blocks in the report for any problems. If the color blocks show print quality problems, perform a printer alignment. If the problem persists after cleaning and aligning, contact HP support for help. Go to: www.hp.com/support If prompted, choose your country/region, and then click
  • HP C6280 | User Manual - Page 131
    sure the paper you are printing on is flat. For best results when printing images, use HP Premium Plus Photo Paper. If the problem persists, use the software you installed with the HP All-in-One or another software application to rotate your image 180 degrees so that the light blue, gray, or brown
  • HP C6280 | User Manual - Page 132
    page has ink streaks, the HP All-in-One might computer screen to continue your print job. Print troubleshooting Use this section to solve these printing problems: • Envelopes print incorrectly • Borderless printing produces unexpected results • The HP All-in-One is not responding • The HP All-in-One
  • HP C6280 | User Manual - Page 133
    Try printing the image from the photo imaging software that came with the HP All-in-One. The HP All-in-One is not responding Cause: The HP All-in-One is busy with another task. Solution: If the HP All-in-One is performing another task such as copying or scanning, your print job will be delayed until
  • HP C6280 | User Manual - Page 134
    HP Allin-One and the computer as shown below. If the connections are secure, and nothing has printed several minutes after you sent a print job to the HP All-in-One, check the status of the HP All-in-One. In the HP Photosmart Software, click Status. For more information, see: "Communication problems
  • HP C6280 | User Manual - Page 135
    To check the printer driver status 1. In the HP Solution Center, click HP All-in-One. Solution: Turn off the HP All-in-One and your computer for 60 seconds, then turn them both on and try printing again. Cause: The document is corrupt. Solution: Try printing another document from the same software
  • HP C6280 | User Manual - Page 136
    you sent a print job to the HP All-in-One, check the status of the HP All-in-One. In the HP Photosmart Software, click Status. For more information, see: "Communication problems over a USB connection" on page 109 Cause: The HP All-in-One has a paper jam. Print troubleshooting 135 Troubleshooting
  • HP C6280 | User Manual - Page 137
    than the minimum margins the HP All-in-One supports. 3. Cancel the print job if the margins are not satisfactory, and then adjust the margins in your software application. Cause: The paper size setting might not be set correctly for the project you are printing. Troubleshooting 136 Troubleshooting
  • HP C6280 | User Manual - Page 138
    in the input tray. Cause: The paper guides are not positioned correctly. Solution: Remove the stack of HP All-in-One. 2. Check the margins. The HP All-in-One uses the margins you have set in your software application, as long as they are greater than the minimum margins the HP All-in-One supports
  • HP C6280 | User Manual - Page 139
    software application and remove any extra pages or lines at the end of the document. Cause: The HP All-in-One picked up two sheets of paper. Solution: If the HP All-in-One , see: "Load paper" on page 36 Ink is spraying the inside of the HP All-in-One when I print a photo Cause: The borderless
  • HP C6280 | User Manual - Page 140
    card troubleshooting Use this section to solve these memory card problems: • My memory card no longer works in my digital camera • The HP All-in-One does camera or format your memory card in a Windows XP computer by selecting the FAT format. The HP All-in-One does not read the memory card Cause:
  • HP C6280 | User Manual - Page 141
    defective. Cause: You have inserted more than one memory card. Solution: Remove one of the memory cards. You can use only one memory card at a time. The photos on the memory card do not transfer to my computer Cause: The HP Photosmart Software is not installed. Troubleshooting 140 Troubleshooting
  • HP C6280 | User Manual - Page 142
    , click Install More Software to install the HP Photosmart Software. 3. Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the HP All-in-One. Cause: The HP All-in-One is turned off. Solution: Turn the HP All-in-One on. Cause: The computer is turned off
  • HP C6280 | User Manual - Page 143
    -in-One. The CIFS server appears on your computer as a network drive. In addition to reading/ writing files from your memory card, you can also create folders and store other information. Solution: Retry your task at a later time. Scan troubleshooting Use this section to solve these scan problems
  • HP C6280 | User Manual - Page 144
    you encounter memory problems while using other programs, you might need to add more memory to your computer. See the user guide that came with your computer for more information. Scanned image is blank Cause: The original is placed incorrectly on the glass. Scan troubleshooting 143 Troubleshooting
  • HP C6280 | User Manual - Page 145
    of the glass. Troubleshooting Scanned image is incorrectly cropped Cause: The software is set to automatically crop scanned pictures. Solution: The , you can turn off autocropping and crop the scanned image manually, or not at all. Scanned image has incorrect page layout Cause: Automatic cropping
  • HP C6280 | User Manual - Page 146
    is not installed or is not running. Solution: Restart your computer. If that does not help, install or reinstall the software that came with the HP All-in-One. Copy troubleshooting Use this section to solve these copy problems: • Copies are too light or too dark • Nothing happens when I try to copy
  • HP C6280 | User Manual - Page 147
    display to see if the HP All-in-One is busy. Cause: The HP All-in-One does not recognize the paper type. Solution: Do not use the HP All-in-One to copy onto envelopes or other papers the HP All-in-One does not support. Cause: The HP All-in-One has a paper jam. 146 Troubleshooting Troubleshooting
  • HP C6280 | User Manual - Page 148
    torn paper that remains in the HP Allin-One. For more information, see: " scan the original into the computer, resize the image in the HP scanning software, and then print a copy of the enlarged image. Cause: The original is placed incorrectly on the glass. Copy troubleshooting 147 Troubleshooting
  • HP C6280 | User Manual - Page 149
    to create a letter-size borderless copy. If you want to make a borderless copy of a very small original, scan the original into the computer, resize the image in the HP scanning software, and then print a borderless copy of the enlarged image. Cause: You are trying to make a borderless copy without
  • HP C6280 | User Manual - Page 150
    copy Cause: The HP All-in-One cropped some of Ink cartridge messages Device messages The following is a list of device-related error messages: • Firmware revision mismatch • Mechanism error • Memory is full • Scanner failure • Photo tray problem • Photo tray cannot engage Errors 149 Troubleshooting
  • HP C6280 | User Manual - Page 151
    . Solution: Try making fewer copies. Scanner failure Cause: The HP All-in-One is busy or an unknown cause has interrupted your scan. Solution: Turn off the HP All-in-One and then turn it on again. Restart your computer and then try to scan again. If the problem persists, try plugging the power cord
  • HP C6280 | User Manual - Page 152
    the opposite direction of the curl until the paper lies flat. If the problem persists, use photo paper that is not curled. Cause: You might be using the printer in an extremely high- or low-humidity environment. Solution: Load one sheet of photo paper at a time. Cause: The photo tray cannot engage
  • HP C6280 | User Manual - Page 153
    . Solution: Reinsert the memory card in the HP All-in-One or try transferring the files to your computer using a memory card reader or a USB cable. If you already transferred the files to your computer, try printing those files by using the HP Photosmart Software. The copies might not be damaged. If
  • HP C6280 | User Manual - Page 154
    using the HP Photosmart Software. File not found Cause: There is not enough available memory on your computer to create a print preview file. Solution: Close some applications and try the task again. File format not supported Cause: The HP All-in-One software did not recognize or support the file
  • HP C6280 | User Manual - Page 155
    the file system on the computer's hard disk. Solution: Empty the Recycle Bin on your desktop. You might also need to remove files from the hard disk. Memory card error Cause: There are two or more memory cards inserted into the HP All-in-One at the same time. Troubleshooting 154 Troubleshooting
  • HP C6280 | User Manual - Page 156
    computer is turned on and is connected to the HP All-inOne. Also make sure you installed the software that came with the HP All-in-One. For more information, see: • "Communication problems over a USB connection" on page 109 • "Network troubleshooting" on page 120 No scan options Cause: The software
  • HP C6280 | User Manual - Page 157
    in the HP All-in-One. Solution: You can insert only one memory card at a time. If more than one memory card is inserted, the Attention light will blink rapidly, and an error message will appear on the display. Remove the additional memory card to resolve the problem. Troubleshooting Card is
  • HP C6280 | User Manual - Page 158
    , the HP All-in-One will not respond and the Photo light (near the memory card slots) will not turn on. After the memory card has been inserted properly, the Photo light will blink for a few seconds, and then remain lit. Card is damaged Cause: You formatted the card on a Windows XP computer. By
  • HP C6280 | User Manual - Page 159
    the display or the computer screen to continue your print HP All-in-One and open the ink cartridge door to access the print head assembly area. Remove any objects that are blocking the print head, including any packing materials. Turn the HP All-in-One on again. Troubleshooting 158 Troubleshooting
  • HP C6280 | User Manual - Page 160
    the On button is not lit, the HP All-in-One is turned off. Make sure the power cord is firmly connected to the HP All-in-One and plugged into a power outlet. Press the On button to turn on the HP All-in-One. Cause: The HP All-in-One is not connected to the computer. Errors 159 Troubleshooting
  • HP C6280 | User Manual - Page 161
    . Solution: If the HP All-in-One is not properly connected to the computer, communication errors can occur. Make sure the USB cable is securely connected to the HP All-in-One and the computer, as shown below. Troubleshooting For more information, see: "Communication problems over a USB connection
  • HP C6280 | User Manual - Page 162
    sure the USB cable is securely connected to the HP All-in-One and the computer, as shown below. For more information, see: "Communication problems over a USB connection" on page 109 Ink cartridge messages The following is a list of ink cartridge error messages: • Calibration error • Cannot print
  • HP C6280 | User Manual - Page 163
    ink cartridges for the HP All-in-One. To find out the reorder number for all the ink cartridges that the HP All-in-One supports, see the printed documentation that came with the HP All-in-One. For more information, see: "Replace the ink cartridges" on page 99 162 Troubleshooting Troubleshooting
  • HP C6280 | User Manual - Page 164
    for technical support. Ink cartridge problem Cause: The indicated ink cartridge(s) are missing or are damaged. Solution: Replace the indicated ink cartridge(s) immediately so that you can resume printing. If there are no ink cartridges missing from the HP All-in-One, the ink cartridge contacts might
  • HP C6280 | User Manual - Page 165
    the ink cartridge, by following the instructions on the HP All-in-One or the ink cartridge expiration message on your computer screen. HP recommends replacing the expired ink cartridges. HP cannot guarantee the quality or reliability of expired ink cartridges. Device service or repairs required
  • HP C6280 | User Manual - Page 166
    the ink cartridge, by following the instructions on the HP All-in-One or the ink cartridge expiration message on your computer screen. HP recommends replacing the expired ink cartridges. HP cannot guarantee the quality or reliability of expired ink cartridges. Device service or repairs required
  • HP C6280 | User Manual - Page 167
    genuine HP ink cartridges. Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results, time after time. NOTE: HP cannot guarantee the quality or reliability of non-HP ink. Printer service or repairs required as a result of printer failure or damage
  • HP C6280 | User Manual - Page 168
    cartridge(s) are installed. Solution: The first time you set up and use the HP All-in-One, make sure to install the ink cartridges that were shipped with your device. The ink in these ink cartridges is specially formulated to mix with the ink in the print head assembly. Errors 167 Troubleshooting
  • HP C6280 | User Manual - Page 169
    ink cartridges missing from the HP All-in-One, the ink cartridge contacts might need to be cleaned. If there are no ink cartridges missing from the HP All-in-One, and you still receive this message after cleaning the ink cartridge contacts, you might have a damaged ink cartridge. Contact HP support
  • HP C6280 | User Manual - Page 170
    Hewlett-Packard provides Internet and phone support for the HP All-in-One. This section contains the following topics: • Warranty • Ink cartridge warranty information • Support process • Before you call HP support • HP support by phone • Additional warranty options • HP Quick Exchange Service
  • HP C6280 | User Manual - Page 171
    online support specialists • Software and driver updates for the HP All-in-One • Valuable HP All-in-One and troubleshooting information for common problems • Proactive device updates, support alerts, and HP newsgrams that are available when you register the HP All-in-One 3. Call HP support. Support
  • HP C6280 | User Manual - Page 172
    new hardware or software to your computer at about the time that this situation began? • Did anything else occur prior to this situation (such as a thunderstorm, HP All-in-One was moved, etc.)? After the phone support period After the phone support period, help is available from HP at an additional
  • HP C6280 | User Manual - Page 173
    Chapter 15 HP Quick Exchange Service (Japan) For instructions on how to pack your device for exchange, see "Pack the HP All-in-One" on page 174. HP Korea customer support 172 HP warranty and support HP warranty and support
  • HP C6280 | User Manual - Page 174
    the ink system Contact HP support for information about how you should secure the ink system to prevent ink from leaking in the HP All-in-One during shipment. They might instruct you to replace the ink cartridges with replacement ink cartridges. If you receive a replacement HP All-in-One, refer
  • HP C6280 | User Manual - Page 175
    functions on the replacement HP All-in-One. NOTE: See the Setup Guide that came with the HP All-in-One for instructions on how to attach your control panel faceplate. The replacement HP All-in-One might come with instructions for setting up your device. Pack the HP All-in-One Complete the following
  • HP C6280 | User Manual - Page 176
    documentation that came with the HP All-in-One. System requirements Software and system requirements are located in the Readme file. For information about future operating system releases and support, visit the HP online support Web site at www.hp.com/support. Paper specifications Type Paper
  • HP C6280 | User Manual - Page 177
    page 48. Ink cartridge yield Visit www.hp.com/pageyield for more information on estimated cartridge yields. Acoustic information If you have Internet access, you can get acoustic information from the HP Web site. Go to: www.hp.com/support. Environmental product stewardship program Hewlett-Packard is
  • HP C6280 | User Manual - Page 178
    recycle used print cartridges and ink cartridges free of charge. For more information, go to the following Web site: www.hp.com/hpinfo/globalcitizenship/ ENERGY STAR is a U.S. registered service mark of the U.S. EPA. As an ENERGY STAR partner, HP has determined that this product meets ENERGY
  • HP C6280 | User Manual - Page 179
    Chapter 16 Special handling of materials This HP product contains a lithium-manganese dioxide battery located site: www.dtsc.ca.gov/hazardouswaste/perchlorate Battery disposal in the Netherlands Dit HP Product bevat een lithium-manganese-dioxide batterij. Deze bevindt zich op de hoofdprintplaat.
  • HP C6280 | User Manual - Page 180
    equipment at the time of disposal will help to conserve natural resources and ensure that your local city office, your household waste disposal service or the shop where you purchased the product. återvinning. Regulatory notices The HP All-in-One meets product requirements from regulatory agencies
  • HP C6280 | User Manual - Page 181
    confused with the marketing name (HP Photosmart C6200 All-in-One series, etc.) or product and used in accordance with the instructions, may cause harmful interference to TV technician for help. For further information, contact: Manager of Corporate Product Regulations Hewlett-Packard Company 3000
  • HP C6280 | User Manual - Page 182
    Technical information Notice to users in Korea VCCI (Class B) compliance statement for users in Japan Notice to users in Japan about the power cord Noise emission statement for Germany Geräuschemission LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T. 19 Toxic and hazardous substance
  • HP C6280 | User Manual - Page 183
    applicable specifications recognized in the European community. HP Photosmart C6200 All-in-One series declaration of conformity DECLARATION OF CONFORMITY according to ISO/IEC 17050-1 and EN 17050-1 Supplier's Name: Supplier's Address: Hewlett-Packard Company 16399 West Bernardo Drive San Diego
  • HP C6280 | User Manual - Page 184
    problems device not found 160 HP All-in-One does not turn on 113 connection types supported Ethernet 18 printer troubleshooting 145 country/region, set 15 crop borderless copy is wrong 149 fails 154 crop an original 92 crop photos 73 customer support warranty 169, 171 D damaged, ink cartridge
  • HP C6280 | User Manual - Page 185
    HP Photosmart send images 70 I images crop 73 edit scanned 82 rotate 73 scan 79 send a scan 83 zoom 73 improper shutdown 161 index cards, load 39 ink drying time 158 empty 164 low 138 replace soon 167 sprays inside device 131 sprays inside HP All-in- One 138 ink cartridge failure 164 ink cartridges
  • HP C6280 | User Manual - Page 186
    152 HP All-in-Onecannot read 139 inaccessible 141 insert 71 photos missing 152 read or write error 141 save files to computer 71 scan to 81 share photos 70 slots 65 troubleshoot 139 menus copy 11 help 10 scan to 10 setup 10 missing information from copy 147 ink cartridge 163 text from scan 145
  • HP C6280 | User Manual - Page 187
    49 resolution 48 saturation 49 speed 48 printer found screen, Windows 21 printer sharing Mac 18 Windows 18 printer, align 102 Printing Shortcuts tab 51 problems copy 145 error messages 149 print 131 scan 142 Q quality print 48 quality, copy 88 R recycle ink cartridges 177 red-eye, remove 72 reduce
  • HP C6280 | User Manual - Page 188
    , print from 45 software installation reinstall 118 troubleshoot 116 uninstall 118 speed copy 88 print 48 start copy black 8 start copy color 8 status, network 27 stop copy 93 print job 62 scan 83 Store Demo 17 subnet mask 28 support contact 170 support process 170 system requirements 175 T T-shirt
  • HP C6280 | User Manual - Page 189
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HP Photosmart C6200 All-in-One series
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