HP CE462A HP LaserJet P2030 Series - User Guide - Page 94
Status-alert messages
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Status-alert messages Status-alert messages appear on the computer screen when the product has certain problems. Use the information in the following table to solve these problems. Alert message Description Recommended action 10.XXXX Supply memory error The e-label for the print cartridge cannot be ● Reinstall the print cartridge. read or is missing. ● Turn the product off and then on. ● If the problem is not solved, replace the cartridge. 50.X Fuser error The product has experienced an error with the fuser. Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the product to initialize. If the error continues, turn off the product, wait at least 25 minutes, and then turn on the product. If you are using a surge protector, remove it. Plug the product directly into the wall socket. Use the power switch to turn on the product. If the message persists, contact HP support. See Customer support on page 117. 52.0 Scanner Error An internal error has occurred. Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the product to initialize. If you are using a surge protector, remove it. Plug the product directly into the wall socket. Use the power switch to turn on the product. If the message persists, contact HP support. See Customer support on page 117. Door Open The door is open. Close the door. Engine communication error The product experienced an internal communication error. Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the product to initialize. If you are using a surge protector, remove it. Plug the product directly into the wall socket. Use the power switch to turn on the product. If the message persists, contact HP support. See Customer support on page 117. Install black cartridge The cartridge is either not installed or not correctly installed in the product. Install the print cartridge. Jam in The product has detected a jam. ( indicates the area where the jam has occurred) Clear the jam from the area indicated in the message. The job should continue to print. If it does not, try reprinting the job. See Jams on page 86. If the message persists, contact HP support. See Customer support on page 117. Load paper The tray is empty. Load print media into the tray. 84 Chapter 10 Solve problems ENWW