HP CM1017 HP Color LaserJet CM1015/CM1017 MFP Series - User Guide
HP CM1017 - Color LaserJet MFP Laser Manual
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- HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 1
HP Color LaserJet CM1015/CM1017 MFP User Guide - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 2
- HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 3
HP Color LaserJet CM1015/CM1017 MFP User Guide - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 4
statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Part number CB394-90907 Edition 1, 10/2006 Trademark Credits Adobe Photoshop - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 5
basics HP Color LaserJet CM1015/CM1017 MFP Series configurations 2 HP Color LaserJet CM1015/CM1017 MFP Series features 3 Walkaround ...5 Software ...8 Software and supported operating systems 8 Install software ...9 Software tips ...10 Download the latest printing software 10 What other software - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 6
Problems with Mac OS X 46 6 Print Load trays ...50 Load tray 1 (single-sheet feed tray 50 Load tray 2 ...51 Print on special media ...56 Control print jobs ...57 Selecting print media settings 57 Printer-driver features 58 Restore the default printer-driver settings 58 Print from Windows - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 7
program 84 Scan from a WIA-enabled program (Windows XP only 84 Scan by using optical character recognition (OCR) software 84 Readiris 84 Scan a photo 85 Scan edge-to-edge originals 85 Cancel a scan job 85 Scanner resolution and color 85 Resolution and color guidelines 86 Color 86 ENWW v - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 8
107 Problem Solving ...107 Verify that the MFP is on and online 107 Resolve communication problems with the network 108 12 How do I? Control panel and other settings: How do I 112 HP Color LaserJet CM1017 MFP control panel features 112 Use the graphical display (HP Color LaserJet CM1017 MFP 113 - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 9
...124 Memory card (HP Color LaserJet CM1017 MFP only 124 Control print jobs ...124 Selecting print media settings 125 Printer-driver features 125 Restore the default printer-driver settings 126 Print from Windows 126 Printer-driver settings 126 Special media for printing 127 Envelopes ...127 - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 10
...151 Set the system password 152 Paper types ...153 System setup 153 Service ...153 Device Polling Page 153 Print Settings ...153 Printing ...153 PCL5c ...154 PostScript ...154 Memory card (HP Color LaserJet CM1017 MFP only 154 Network settings ...154 Use the embedded Web server ...155 Access - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 11
On-going operation ...163 Change print cartridges ...164 Change the print cartridge 164 Calibrate the MFP ...168 Calibrate the MFP from the front control panel 168 Calibrate the MFP from the HP ToolboxFX 168 14 Problem solving Problem solving process ...170 Problem solving checklist 170 Control - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 12
Memory ...214 Cable and interface accessories ...215 Paper handling accessories ...215 Paper and other print media ...216 User-replaceable parts ...216 Supplementary Documentation ...217 Appendix B Service and support Hewlett-Packard limited warranty statement 220 Print Cartridge Limited Warranty - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 13
Japanese Power Cord Statement 239 Finnish laser statement ...240 Index ...241 ENWW xi - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 14
xii ENWW - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 15
1 Multifunction peripheral (MFP) basics ● HP Color LaserJet CM1015/CM1017 MFP Series configurations ● HP Color LaserJet CM1015/CM1017 MFP Series features ● Walkaround ● Software ENWW 1 - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 16
HP Color LaserJet CM1015/CM1017 MFP Series configurations HP Color LaserJet CM1015 MFP HP Color LaserJet CM1017 MFP ● Speed. Prints 8 pages per minute (ppm) in color or monochrome (black). ● All the HP Color LaserJet CM1015 MFP features plus the following: ● Trays. The MFPs include a single- - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 17
handling Printer drivers Interface connections Energy savings Economical printing Archive printing HP Color LaserJet CM1015/CM1017 MFP Series ● Full color laser printing using the four process colors: cyan, magenta, yellow, and black (CMYK). ● HP print cartridges with ColorSphere toner achieve - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 18
Copy Scan HP Color LaserJet CM1015/CM1017 MFP Series ● A Supplies Status page with print cartridge gauges that estimate remaining supply level. Not available for non-HP supplies. ● No-shake cartridge design. ● Authentication for original HP print cartridges. ● Easy ordering for replacement supplies - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 19
Figure 1-1 Front view (HP Color LaserJet CM1017 MFP shown) 1 Scanner 2 Output bin 3 Front door 4 Tray 1 (single sheet priority feed slot) 5 Tray 3 (optional; 250 sheets) 6 Tray 2 (250 sheets) 7 Memory card slots (HP Color LaserJet CM1017 MFP) 8 MFP control panel ENWW Walkaround 5 - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 20
switch 2 Power connection 3 Jam access door 4 Dust cover 5 DIMM access door 6 Network connection to 10/100 Base-T network (HP Color LaserJet CM1017 MFP only) 7 USB connection Figure 1-3 Transfer belt view (HP Color LaserJet CM1015 MFP) 1 Transfer belt (ETB) 6 Chapter 1 Multifunction peripheral - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 21
2 Magenta cartridge 3 Cyan cartridge 4 Yellow cartridge 5 Black cartridge CAUTION Do not place anything on the transfer belt, located on the inside of the front door. Otherwise, the MFP can be damaged, adversely affecting print quality. ENWW Walkaround 7 - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 22
NOTE Download the printer driver at http://www.hp.com/support/cljCM1015_CM1017. Table 1-1 HP Color LaserJet CM1015/CM1017 MFP software Feature Windows Installer Microsoft Windows Server 2003 Windows 2000 and XP HP PCL6 printer driver HP PostScript Level 3 emulation printer driver HP ToolboxFX - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 23
card slot. (HP Color LaserJet CM1017 MFP only.) Recommended (when supported by the operating Detects certain software or system, memory, and disk space.) device events and attempts to provide solutions Recommended (when supported by the operating Updates software capability system, memory - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 24
See the Install Notes file for additional release information. What other software is available? See the Install Notes file that is provided on the HP Color LaserJet CM1015/CM1017 MFP CD-ROM for information about additional included software. 10 Chapter 1 Multifunction peripheral (MFP) basics ENWW - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 25
2 Print media ● Media supported on this MFP ● Select print media ● Special media for printing ENWW 11 - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 26
Media supported on this MFP Before purchasing large quantities of print media, always test a sample and make sure that the print media meets the requirements specified in this user guide and in the HP LaserJet Printer Family Print Media Guide at http://www.hp.com/support/ljpaperguide. For ordering - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 27
inch) stack height Envelopes Up to 90 g/m2 (up to 24 lb) Tray 1: Single envelope Tray 2: Up to ten envelopes 1 The MFP supports a wide range of standard and custom sizes of print media. Check the printer driver for supported sizes. 2 Capacity can vary depending on media weight and thickness, and - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 28
photo, or glossy paper designed for inkjet printers or other low temperature printers. Use only media that is specified for use with HP Color LaserJet printers. ● Do not use paper that is embossed or coated and is not designed for the temperatures of the fuser. ● Do not use letterhead paper with low - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 29
backing between them. ● Labels must lie flat. ● Do not use labels that have wrinkles, bubbles, or are damaged. ● Use only full sheets of labels; this MFP does not support print partial sheets of labels. ● Use only labels specified for use with HP Color LaserJet printers. ENWW Special media for - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 30
for use with HP Color LaserJet printers. Letterhead or preprinted forms ● Avoid using raised or embossed letterhead. ● Use only non-flammable inks that do not damage the print rollers. ● For tray, media orientation, and driver settings, see Print on special media. For instructions on loading - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 31
3 Control panel ● HP Color LaserJet CM1015 MFP control panel features ● Use the two-line display (HP Color LaserJet CM1015 MFP) ● HP Color LaserJet CM1017 MFP control panel features ● Use the graphical display (HP Color LaserJet CM1017 MFP) ● Control-panel menus ENWW 17 - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 32
Color LaserJet CM1015 MFP control panel features The HP Color LaserJet CM1015 MFP contains the following lights and buttons on the control panel: NOTE Print a demo page by pressing the Scan To and Start Scan buttons simultaneously. 1 Supplies gauges: Displays consumption levels of print cartridges - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 33
type settings for the copy. 10 Press Start Copy Color to begin a color copy job. 11 Press Start Copy Black to begin a monochrome copy MFP can accept print jobs or blinks when the MFP receives print data. 20 Message area. Displays two lines of 16 characters each. ENWW HP Color LaserJet CM1015 MFP - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 34
menus on the control panel. Status and error messages will be displayed on the screen. Use the control-panel arrows to navigate on the HP Color LaserJet CM1015 MFP ● Press the Left arrow or Right arrow to navigate through all control panel menus. ● Press Back to return to the previous menu. ● Press - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 35
the status is being determined by the MFP. Amber activity light: An error has occurred. Printer requires attention. Up arrow (^): Press to enter the main menu system or navigate to the previous menu item, or previous item in the selection list. HP Color LaserJet CM1017 MFP control panel features 21 - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 36
21 Menu: Opens the main menu system. 22 Ready light (green): Green light is steady when the MFP can accept print jobs or blinks when the MFP receives print data. 23 OK: ● Selects a menu item ● Clears some printer-errors ● Acknowledges use of a non-HP supply 22 Chapter 3 Control panel ENWW - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 37
on the panel for printing. Status and error messages will be displayed on the screen. After 60 minutes of inactivity, the color graphics display goes into , accessing the HP All-in-One from a connected computer. Use the control-panel arrows to navigate on the HP Color LaserJet CM1017 MFP ● Press the - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 38
Menu. 2. On the HP Color LaserJet CM1015 MFP, press Left arrow or Right arrow to navigate the listings. On the HP Color LaserJet CM1017 MFP, press Up arrow or table. ● Use the Service menu to restore default settings, clean the printer, and activate special modes that affect print output. ● Use the - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 39
MFP. Prints a list of all installed PCL fonts. Prints a list of all installed PS fonts. Description Increases or decreases the differences between whites and blacks of a copy. Increases or decreases the background color in a copy. Increases or decreases the color in the color copy of a black and - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 40
Menu (continued) Menu Item Description PCL6 font list Prints a list of all installed PCL6 fonts. Service page Starts the cleaning mode and restores factory settings. Table 3-3 Photo Setup Menu (Available only from HP Color LaserJet CM1017 MFP) Menu Item Default image size Default light/dark - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 41
Print quality Calibrate color Cartridge low Replace supplies Courier font Table 3-5 Service toner from the paper path. When selected, the printer prompts to load plain paper in tray 1 and then press OK to begin the cleaning process. Wait until the process completes. Discard the page that prints - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 42
, this option sets the printer to a mode that reduces toner smearing and dusting. The default setting is Off. Table 3-6 Network Configuration Menu (Available only on HP Color LaserJet CM1017 MFP Series) Menu item TCP/IP configuration Sub-menu item Automatic Manual Link speed Memory card Restore - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 43
established through the MFP directly using a USB cable, or to the network through the HP built-in networking internal print server. See Install software for more information. ● Printer driver recommendations ● Install the PostScript driver using Add Printer ● Software ● Other software ● Change from - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 44
. User assistance The print driver has Help dialog boxes that are activated from the question mark symbol (?) in the upperright corner of the properties of the print-driver. Right click on the MFP in the Printers and Faxes folder and then select Properties. 30 Chapter 4 Software for Windows ENWW - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 45
Install the PostScript driver using Add Printer The PostScript driver can only be installed using the Microsoft Windows Add Printer wizard. For additional help, see the Microsoft help or go to http://www.hp.com/go/support. ENWW Install the PostScript driver using Add Printer 31 - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 46
MFP supports these software components: Software HP Color LaserJet CM1015/CM1017 MFP drivers HP Color LaserJet CM1015/CM1017 MFP software HP Customer Participation Program HP Software Update HP Photosmart Premier HP Document Viewer HP Photosmart Transfer Description Installs basic driver software - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 47
Other software The MFP provides additional software to monitor and control print features: ● See HP ToolboxFX. ● See Use the embedded Web server. ENWW Other software 33 - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 48
To change from a direct connection to a network configuration, complete the following steps. 1. Uninstall the printing software for the connected MFP. See Uninstall the printing software. 2. Install the software choosing the network as the connection type, then follow the directions in Manage the - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 49
. When uninstalling HP Color LaserJet CM1015/CM1017 MFP software, the printing-system, scanning, and HP ToolboxFX software is uninstalled. The uninstall does not delete the following software features: ● HP Solution Center ● HP Document Viewer ● HP Software Update ● HP PhotoSmart Premier ● HP System - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 50
HP Color LaserJet CM1015/CM1017 MFP software Uninstall component (recommended) ● Windows Add or Remove programs component NOTE When uninstalling the software for problem solving purposes, try uninstalling only specific MFP printer or scan drivers. The shared software programs, such as HP PhotoSmart - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 51
5 Software for Macintosh ● Macintosh utility and application support ● Macintosh printer drivers ● Use features in the Macintosh printer driver ● Manage MFP color options on Macintosh computers ● HP Device Configuration (Mac OS X V10.3 and Mac OS X V10.4) ● Solve common Macintosh problems ENWW 37 - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 52
information about using the Macintosh Configure Device, see HP Device Configuration (Mac OS X V10.3 and Mac OS X V10.4). Install printer drivers for Mac OS X V10.3 and later 1. Connect the network cable between the HP Color LaserJet CM1015/CM1017 MFP and a network port. 2. Insert the CD into the - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 53
feet) or less, certified USB cable. 2. Insert the MFP CD into the CD-ROM drive and run the installer. Double-click the CD icon on the desktop. 3. Double-click the Installer icon in the HP LaserJet Installer folder. 4. Follow the instructions on the computer screen. NOTE For Mac OS X v10.3 and later - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 54
with the MFP. NOTE The most recent drivers are available at http://www.hp.com/support/ cljCM1015_CM1017. Open the printer drivers Use one of these methods to open the printer drivers from the computer. Operating System To change the settings for all print jobs until the software program is - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 55
Use features in the Macintosh printer driver Create and use presets in Mac OS X Use presets to save the current driver settings for reuse. To create a preset 1. Open the printer driver (see Open the printer drivers). 2. Select the print setting to use. 3. In the Presets box, click Save As..., and - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 56
the MFP first. Print the second side from tray 2. Follow the instructions in the pop-up window that appears before replacing the output stack in tray 2 for printing the second half. 6. If a prompt appears on the control-panel display, press a control-panel button to continue. Set the color options - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 57
1. Open the printer driver (see Open the printer drivers). 2. Select Color Options. 3. Click Show Advanced Options. 4. Manually adjust the individual settings for text, graphics, and photographs. Enable memory 1. Open Print Center or Print Setup Utility. 2. Click HP LaserJet print queue to highlight - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 58
from the printer driver prints a document in black and shades of gray. This option is useful for previewing preliminary copies of slides and hardcopy output, or for printing color documents that are photocopied. Advanced color options for text, graphics, and photographs Use manual color adjustment - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 59
. NOTE Perform a complete software installation to use the HP Device Configuration. ● Check the MFP status and print information pages. ● Check and change MFP system settings. ● Check default MFP settings. ● Check and change network settings, including Advanced, Bonjour printer name, SNMP, network - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 60
Solve common Macintosh problems This section lists problems that can occur when using Mac OS X. Solve Problems with Mac OS X Table 5-1 Problems with Mac OS X The printer driver is not listed in the Print Setup Utility. Cause Solution The MFP software has not been installed or was installed - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 61
are using. Reinstall the software. See the Getting Started Guide for instructions. The interface cable might be defective or of poor quality. Replace the interface cable. Make sure to use a high-quality cable. A print job was not sent to the correct MFP. Cause Solution The print queue might be - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 62
Table 5-1 Problems with Mac OS X (continued) When connected with a USB cable, the MFP does not appear in the Printer Setup Utility after the MFP is selected. Cause Solution the devices from the chain and connect the cable directly to the USB port on the host computer. NOTE The iMac keyboard is a - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 63
6 Print ● Load trays ● Print on special media ● Control print jobs ● Print on both sides of the paper ● Cancel a print job The HP ToolboxFX provides information about managing the MFP and its settings. See HP ToolboxFX. ENWW 49 - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 64
print media, such as envelopes, labels, HP LaserJet glossy paper, HP LaserJet Photo paper, and transparencies only in tray 1 and tray 2. NOTE Tray 3 is an accessory. It is referred to as optional tray 3 in this guide. CAUTION Do not fan paper before loading it into trays. Avoid overloading trays - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 65
tray 2 Access tray 2 and optional tray 3 from the front of the MFP. Each tray holds up to 250 sheets of paper. Tray 2 also supports other media such as envelopes, postcards, transparencies, HP LaserJet glossy paper, and HP LaserJet Photo paper. NOTE Tray 3 is optional on the HP Color LaserJet CM1015 - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 66
NOTE Instructions are the same for loading media in tray 2 and optional tray 3. 1. Pull tray 2 or optional tray 3 out of the MFP and remove any paper. 2. Move the rear guides to match the paper size. Tray 2 and optional tray 3 accept several standard paper sizes. 3. When printing paper longer than - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 67
4. Slide the media-width guides slightly wider than the print media. NOTE Load a maximum of 10 envelopes into tray 2 with the flaps on the right side, the side to be printed facing up, and with the short edge leading into the MFP. If the envelope has a flap on a short edge, this edge must enter the - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 68
as labels, transparencies, HP LaserJet glossy paper, HP LaserJet Photo paper, and letterhead or printed forms, load it with the side to be printed on facing up and the top edge toward the front of the tray. For additional information about printing on special print media, see Print on special media - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 69
7. Slide the tray into the MFP. The back of the tray protrudes from the back of the MFP. NOTE When printing on both sides, see Print on both sides of the paper for loading instructions. ENWW Load trays 55 - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 70
that is recommended for this MFP. ● See Media supported on this MFP for information about the size, weight, and capacity of paper and other print media that the trays support. ● See Load tray 1 (single-sheet feed tray) or Load tray 2 for instructions on loading the trays. Table 6-1 Special media - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 71
in the software program. This printer driver. Setting Source Type or Size Description Directs the printer to pull paper from a user-specified tray. The printer tries to print from this tray, no matter what type or size media is loaded in it. However, if the selected tray is configured from the HP - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 72
of media; a dedicated tray is already preconfigured for printing. Printer-driver features Some printer drivers and some operating systems do not support all of these MFP features. Task Set custom paper Print in grayscale Create and use watermarks Driver Tab Paper Color Effects Option Size is - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 73
Change configuration settings (For example, to add an optional tray or to enable or disable a driver feature such as "Allow manual duplexing") Windows 2000 and XP (Classic Start Menu) On the File menu, click Print, select this printer, then click Properties or Preferences. (The actual steps can - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 74
can damage the MFP and result in jams. To print on both sides (manually) 1. Insert enough paper into tray 2 or optional tray 3 to accommodate the print job. 2. In Windows, Print on both sides (manually) must be enabled to complete these instructions. ● In the printer driver, select the Finishing - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 75
NOTE Flip paper before continuing. 3. After the job is finished printing, remove any blank paper as prompted by the control panel. Lift the printed stack from the output bin and insert the printed stack without rotating the stack over into the tray that was used for the first part of the job. A 4. - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 76
or print spooler in Windows 2000 or Windows XP, try to delete the job from the print spooler. ● If the print job is already printing, press Cancel. The MFP finishes printing any pages that are already moving through the MFP and deletes the remainder of the print job. ● If more than one print job - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 77
7 Color ● Overview ● Manage color options ● Match colors ENWW 63 - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 78
www.hp.com and search on ImageREt 2400. Media selection For the best color and image quality, select the appropriate media type from the printer-driver properties. See Media supported on this MFP for more information. Color options In the Windows environment, the Automatic and Manual color options - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 79
or to change one of the MFP's color options. NOTE For additional information about modifying color when copying, see Adjust copy quality and Adjust the color balance in copies. Print in Grayscale Selecting the Print in Grayscale option from the printer driver prints a document in black and shades of - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 80
(scanners and digital cameras), and output devices (MFPs and plotters). It is the default color space that is used for HP products, Microsoft operating systems, the World Wide Web, and most office software that is sold today. The sRGB standard is representative of the typical Windows computer - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 81
text, graphics, and photographs. ● Black Only generates neutral colors (grays and black) by using only black toner. This option guarantees that neutral colors do not have a color cast. ● 4-Color generates neutral colors by combining all four colors of toner. This option produces smoother gradients - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 82
yellow and black) process. The following factors can influence the ability to match printed colors to those on the screen: ● Print media ● MFP colorants (inks or toners, for example) ● Printing process (inkjet, press, or laser technology, for example) ● Overhead lighting ● Programs ● Printer drivers - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 83
8 Copy NOTE The HP Color LaserJet CM1015/CM1017 MFP does not support copying slides or photo negatives. ● Basic copy functions ● Copy paper ENWW 69 - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 84
This MFP can complete these basic copy functions. Start a copy job 1. Load the original document onto the flatbed scanner face-down (one page at a time) with the upperleft corner of the document located in the lower-right corner of the glass. 2. Press Start Copy Black or Start Copy Color on - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 85
● A4 Supported paper type ● Pre-printed ● Letterhead ● Transparencies ● Pre-punched ● Labels ● Bond ● Recycled ● Color ● Light ● Heavy ● Cardstock ● Glossy ● Heavy glossy ● Tough paper ● Envelope ● Heavy envelope ● Light glossy ● HP Premium Cover ● HP Laser Photo Set the MFP to make only black and - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 86
8-1 Copy Quality Settings (use the Quality button on the HP Color LaserJet CM1015 MFP) Input type Mixed Picture Film photo Text Description Documents that include both text and graphics. This is the default. Copy a printed picture other than a photograph. Copying a processed photograph Copy jobs - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 87
that was printed on pink paper, this increases or decreases that color in the copy. Increases or decreases the differences between the whites and blacks in the copy. Increases or decreases the lightness of all colors in a copy. Increases or decreases the color in a color copy of a black and white - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 88
, then press OK. 4. Press the navigation arrows to select one of these options for reducing or enlarging copies: ● Original=100 one of these sizes: ● Original=100% ● A4 > Letter=94% ● Letter > A4=97% ● Full Page=91% ● Fit to page ● Custom: 25 to 400% 3. Press Start Copy Black or Start Copy Color - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 89
tray to match the output size, or part of the copy can be cut off. Copy edge-to-edge originals NOTE The printed or copied page has a border of approximately 4 mm (1/6 of an inch). The HP Color LaserJet CM1015/CM1017 MFP does not support edge-to-edge printing or copying. Considerations for printing - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 90
76 Chapter 8 Copy ENWW - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 91
9 Scan NOTE The HP Color LaserJet CM1015/CM1017 MFP does not support scanning slides or photo negatives. ● Scan methods ● Supported file types ● Scan from the device control panel ● Scan by using HP Solution Center (Windows) ● Scan from the device and HP Director (Macintosh) ● Scan using TWAIN- - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 92
to scan to e-mail. For more information, see Scan. ● Scan from HP Solution Center (Windows): From the workstation start the HP Solution Center software. Pressing Start Scan to start the HP Solution Center software is not supported when the device is connected to a network (direct-connect only.) It - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 93
file types HP scanning software supports these file types for scans initiated from the control panel: ● .bmp ● .gif ● .jpg ● .pdf ● .png ● .tif (compressed) ● .tif In addition, HP Solution Center also supports these file types for scans initiated from the workstation: ● .rtf ● .fpx ● .htm ● .pcx - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 94
from the device control panel Use the following instructions to scan directly from the device control move to the destinations currently on the MFP dialog box. Repeat for all three destinations. 5. Click Update. Add folder destinations 1. Open HP Solution Center and select Settings, Scan Settings - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 95
Type a new name that appears on the MFP control panel and click Next. Delete destinations 1. From the Set up the list for the All-in-One, select one of the Available Destinations on this PC and click Delete. The Delete Destination dialog box displays. 2. From the Delete Destination dialog - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 96
HP Solution Center software program to scan a document or photo. To view HP Solution Center ● Double-click the HP Solution Center icon on the Windows desktop. OR ● On the Windows taskbar, click Start, Programs (or All Programs in Windows XP), HP, then HP Solution Center. For detailed instructions - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 97
settings described in this section, see the HP Director online Help. Scanning tasks To scan to a software program, scan an item using the program software program. For more information, see Scan using TWAIN-compliant and WIA-compliant software. Use page-by-page scanning 1. Lift the flatbed scanner - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 98
into the preferred word-processing program for editing. Readiris The MFP software includes a separate CD-ROM for the Readiris PRO 10 OCR software. To use the Readiris program, install it from the appropriate software CD-ROM, then follow the instructions in the online Help. 84 Chapter 9 Scan ENWW - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 99
procedures vary with Macintosh operating systems. Scanner resolution and color To improve the print resolution or color for a scanned image, select a resolution or color setting that matches your needs in the scanner software. Resolution and color affect the following features of scanned images - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 100
in pixels per inch (ppi). Color, grayscale, and black and white define the number of colors possible. Adjust the scanner hardware resolution to up to 1200 ppi. The software can perform an enhanced resolution up to 19,200 ppi. Also, set color and grayscale at 1 bit (black and white), or at 8 bit - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 101
10 Photo NOTE This section applies only to the HP Color LaserJet CM1017 MFP. NOTE This MFP supports only JPEG format. ● Insert a memory card ● View or rotate photos from the memory card ● Create a photo slideshow on the graphical display screen ● Enable or disable a memory card ● Print photos - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 102
. NOTE The HP Color LaserJet CM1017 MFP memory card reader recognizes only files in JPEG file format when printing from the control panel. To print other file types, use software such as HP Photosmart Premier, provided on the CD-ROMs that is included with the MFP. See the software online Help for - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 103
Now print photos using the HP Color LaserJet CM1017 MFP. NOTE Insert only one memory card into the MFP at a time. If two or more are inserted, the MFP displays an error message. For more information about memory-card messages, see Controlpanel messages. ENWW Insert a memory card 89 - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 104
photos from the memory card After a memory card is inserted into the correct slot, the MFP reports the number of photos on the memory card and shows the first photo on the under Photo Features. NOTE Rotating an image does not alter the original image or print the photo in a rotated view. 90 Chapter - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 105
display screen After a memory card is inserted into the correct slot, the MFP can read the images to display a slideshow. To create a slideshow 1. Press Photo Features and choose Slideshow. Each image is displayed one-by-one. 2. Press Cancel to end the slideshow. ENWW Create a photo slideshow on - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 106
Enable or disable a memory card 1. In the embedded Web server, select Print and Memory Card. 2. Select or deselect the label Enable Memory Card. When this box is not selected the control panel display says Memory card slots are disabled when a memory card is inserted. 92 Chapter 10 Photo ENWW - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 107
arrow or Down arrow to select one of the following menu items, and then press OK. ● From display: Select this option if the memory card was not recently inserted. ● All photos: X represents the number of JPEG files the MFP detects on the card. Selecting this option prints all of the JPEG files on - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 108
on the memory card. ● Custom: Select one or more photos to print by pressing OK. 4. Color in the oval or bubble using a dark blue or black pen. Also fill bubbles to indicate the image layout and media type. 5. Place the proof sheet face-down on the flatbed scanner, with the upper-left corner of the - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 109
workstation from a memory card 1. Insert the memory card into the MFP. See Insert a memory card. 2. From the workstation, click the images. Map the memory card to a driver letter on the workstation using this method. 3. Use drag and drop or HP Photosmart Transfer to move the photos from the memory - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 110
photos using the Photo Features button 1. Insert the memory card into the MFP. See Insert a memory card. 2. Press Photo Features and select Easy photo print. 3. Press Up arrow or Down arrow to select one of the following menu items, then press OK. ● All photos: X represents the number of JPEG files - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 111
a memory card index 1. Insert the memory card into the MFP. See Insert a memory card. Press Photo Features to choose one of these options: ● Index print ● Best Photo ● Fast 2. Press Up arrow or Down arrow to select Index print then press OK. 3. Press Up arrow or Down arrow to select either Best - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 112
98 Chapter 10 Photo ENWW - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 113
11 Network Setup and Administration (HP Color LaserJet CM1017 MFP) ● Set up the MFP and use it on the network NOTE BOOTP or DHCP Server must be present. For additional help or network configuration, contact the network administrator. NOTE This MFP does not support HP Jetdirect devices. ENWW 99 - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 114
a network cable into the MFP network port. Then power on the MFP. 2. At the MFP, print a configuration report. See Networking page (HP Color LaserJet CM1017 MFP only). 3. Insert the MFP CD-ROM into the computer. If the MFP is already set up, click Install Software to start the software installer. If - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 115
cable when prompted by the software. 6. Allow the installation process to complete. 7. On the Windows taskbar, click Start, click Settings, then click Printers. ● In Windows XP, click Start, click Control Panel, then double-click Printers. 8. In the dialog box, right-click the printer-driver icon - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 116
arrows to select the TCP/IP configuration menu. 5. Press OK. 6. Press the navigation arrows to select Manual. 7. Press and hold OK. 8. Press Left arrow or Right arrow to decrement or increment each triplet value. 102 Chapter 11 Network Setup and Administration (HP Color LaserJet CM1017 MFP) ENWW - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 117
gateway by repeating steps 8- 10. To get subnet mask and default gateway information in Windows XP Pro: 1. Click on MFP may power cycle. 13. If at any time during the configuration Cancel is pressed, the system exits Web server or HP ToolboxFX only. Link speed settings NOTE Incorrect changes to the - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 118
lists the networking services/protocols supported on the HP Color LaserJet CM1017 MFP. Table 11-1 Printing Service name port9100 (Direct Mode) Line printer daemon (LPD) Description Printing service Printing service Table 11-2 Network device discovery Service name SLP (Service Location Protocol - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 119
Table 11-4 IP addressing (continued) Service name Description MFP to generate a unique IP address. For example, the IP address 169.254.0.10 represents a series of triplets ranging from 0 to 254; this address is not manually configurable. TCP/IP TCP/IP (Transmission Control Protocol/Internet - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 120
MFP manually (for example, through the embedded Web server, and HP management software), or automatically downloaded using DHCP or BOOTP each time the MFP is turned on. When powered on, a new MFP is made for more than one network being present at that location HP Color LaserJet CM1017 MFP) ENWW - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 121
are required to connect one subnet to another. A typical gateway IP address could be 192.168.0.1. See Manually configure a static IP workstation or MFP). Problem Solving Verify that the MFP is on and online Check the following items to make sure the MFP is ready to print. ENWW Set up the MFP and - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 122
been printed. See Networking page (HP Color LaserJet CM1017 MFP only). 1. Are the network cables connected properly? Ensure that the MFP is attached to the network using the appropriate port and cable. Verify each cable connection to make sure it is secure and in the right place. If the problem - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 123
is not resolved by using steps 1 through 3, or if other users can not print, reset all network configuration settings to factory-defaults by selecting Restore defaults from the control panel. After the MFP automatically power cycles, wait four to six minutes and verify that the network functionality - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 124
110 Chapter 11 Network Setup and Administration (HP Color LaserJet CM1017 MFP) ENWW - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 125
tasks with the HP Color LaserJet CM1015/CM1017 MFP Series. ● Control panel and other settings: How do I? ● Control-panel menus ● Print: How do I? ● Copy and Scan: How do I? ● Photo: How do I? (HP Color LaserJet CM1017 MFP only) ● Network: How do I? (HP Color LaserJet CM1017 MFP only) ● Maintenance - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 126
and other settings: How do I? This section discusses control-panel settings. HP Color LaserJet CM1017 MFP control panel features The HP Color LaserJet CM1017 MFP contains the following lights and buttons on the control panel: NOTE Print a demo page by pressing the Scan To and Start Scan buttons - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 127
is steady when the MFP can accept print jobs or blinks when the MFP receives print data. 23 OK: ● Selects a menu item ● Clears some printer-errors ● Acknowledges use of a non-HP supply Use the graphical display (HP Color LaserJet CM1017 MFP) The color graphics display shows menus, photos - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 128
an operation, such as pressing a control panel button, or inserting a memory card, accessing the HP All-in-One from a connected computer. Use the control-panel arrows to navigate on the HP Color LaserJet CM1017 MFP ● Press the Up arrow or Down arrow to navigate through all control panel menus - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 129
Menu. 2. On the HP Color LaserJet CM1015 MFP, press Left arrow or Right arrow to navigate the listings. On the HP Color LaserJet CM1017 MFP, press Up arrow or table. ● Use the Service menu to restore default settings, clean the printer, and activate special modes that affect print output. ● Use the - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 130
MFP. Prints a list of all installed PCL fonts. Prints a list of all installed PS fonts. Description Increases or decreases the differences between whites and blacks of a copy. Increases or decreases the background color in a copy. Increases or decreases the color in the color copy of a black and - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 131
Menu (continued) Menu Item Description PCL6 font list Prints a list of all installed PCL6 fonts. Service page Starts the cleaning mode and restores factory settings. Table 12-3 Photo Setup Menu (Available only from HP Color LaserJet CM1017 MFP) Menu Item Default image size Default light/dark - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 132
Print quality Calibrate color Cartridge low Replace supplies Courier font Table 12-5 Service toner from the paper path. When selected, the printer prompts to load plain paper in tray 1 and then press OK to begin the cleaning process. Wait until the process completes. Discard the page that prints - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 133
, this option sets the printer to a mode that reduces toner smearing and dusting. The default setting is Off. Table 12-6 Network Configuration Menu (Available only on HP Color LaserJet CM1017 MFP Series) Menu item TCP/IP configuration Sub-menu item Automatic Manual Link speed Memory card Restore - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 134
the computer. Use this file to load the same settings onto another printer or MFP to restore these settings to this MFP at a later time. ● Password. If set, the password must be entered to change any of the HP ToolboxFX system settings, email alerts, or network settings. Device information Save the - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 135
fine adjustments to the density (amount) of Cyan, Magenta, Yellow, and Black toner in images, pages, and documents. Print density settings Contrasts Description Contrast is the density difference between light (highlight) and dark (shadow) colors. To increase the difference between light and dark - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 136
shadow setting. This adjustment does not affect highlight or midtone colors. Set the system password Use HP ToolboxFX to set a system password. 1. Open HP ToolboxFX and click System Settings. NOTE If a password has been set for the MFP previously, you are prompted to type the password. Type the - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 137
Click Apply to make the changes take effect. Service During the printing process, paper, toner, and dust particles can accumulate inside the MFP. Over time, this buildup can cause print-quality problems such as toner specks or smearing. HP ToolboxFX provides an easy method for cleaning the paper - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 138
HP Color LaserJet CM1017 MFP only) Use the three HP ToolboxFX memory card options to configure print settings when using memory cards. ● Photo image size. Select the size photos to print the software printer driver. ● Printer driver. The printer driver opens when you click Properties in the Print - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 139
of media; a dedicated tray is already preconfigured for printing. Printer-driver features Some printer drivers and some operating systems do not support all of these MFP features. Task Set custom paper Print in grayscale Create and use watermarks Driver Tab Paper Color Effects Option Size is - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 140
printer-driver settings, see Printer-driver features. 8. Select the Print command to print the job. Printer-driver settings The printer driver is a software component that controls, through user-specified options, common printing features when sending print jobs to the MFP. Changes to printer-driver - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 141
unavailable. Special media for printing This MFP supports printing on special media. For tray, media orientation, and driver settings, see Print on special media. For instructions on loading envelopes, see Load tray 1 (single-sheet feed tray) or Load tray 2. Envelopes ● Store envelopes flat - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 142
MFP does not support print partial sheets of labels. ● Use only labels specified for use with HP Color LaserJet printers. For instructions on loading labels, see Load tray 1 (single-sheet feed tray) or Load tray 2. Transparencies ● Use only tray 1 or tray 2 to print on transparencies. ● For tray - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 143
Heavy paper ● Do not use paper that is heavier than the recommended media specification for this MFP. See Media supported on this MFP for more information. ● For tray, media orientation, and driver settings, see Print on special media. ENWW Print: How do I? 129 - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 144
and scanning questions. Scan from the device control panel Use the following instructions to scan directly from the device control panel. NOTE The computer currently on the MFP dialog box. Repeat for all three destinations. 5. Click Update. Add folder destinations 1. Open HP Solution Center and - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 145
on the MFP control panel and click Next. Delete destinations 1. From the Set up the list for the All-in-One, select one of the another destination. Set the MFP to make only black and white copies 1. Press Menu, select Copy setup, and click on Start Copy Color. 2. Press the navigation - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 146
Photo: How do I? (HP Color LaserJet CM1017 MFP only) Use this section to answer photo questions. Print photos directly from the memory card 1. After inserting the memory card into the MFP (see Insert a memory card), select photos by: ● Press the Left arrow or the Right arrow to scroll through the - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 147
card and moving to the subfolders containing the images. Map the memory card to a driver letter on the workstation using this method. 3. Use drag and drop or HP Photosmart Transfer to move the photos from the memory card to a folder. ENWW Photo: How do I? (HP Color LaserJet CM1017 MFP only) 133 - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 148
Network: How do I? (HP Color LaserJet CM1017 MFP only) Use this section to answer network questions. Find the network IP address The network IP address is located on the Network report page. To print a Network report page from the control panel: 1. On the control panel, press Menu. 2. Press Left - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 149
remove the system password 1. Open HP ToolboxFX and click System Settings. NOTE If a password has been set for the MFP previously, you are prompted to you have made to the MFP settings. 1. On the control panel, press Menu. 2. Press the navigation arrows to select the Service menu. 3. Press OK. - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 150
empty. These messages can display when: ● Missing cartridge ● Incorrectly placed cartridges ● Cartridges with an error ● Some non-HP cartridges Calibrate the MFP The MFP automatically self-calibrates, but calibration settings can be manually adjusted by using the HP ToolboxFX. 136 Chapter 12 How do - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 151
Programs in Windows XP), click HP, click HP Color LaserJet CM1015/CM1017 Series, click HP ToolboxFX, then click Help. 2. Click the System Settings tab then click Print Quality. 3. In the Calibration section, click Calibrate. Clean the MFP During the printing process, paper, toner and dust particles - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 152
system that does not support HP ToolboxFX, find \util\cleanpage on the MFP CD-ROM for instructions on the cleaning page. 1. Ensure the MFP is turned on and in the Ready state. 2. Open the HP ToolboxFX. 3. On the Help tab, click Troubleshooting. Follow the instructions under the Cleaning Page - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 153
several software tools that help monitor, troubleshoot problems, and maintain the MFP. Information about using these tools is in the following sections: ● Information pages ● Menu map ● HP ToolboxFX ● Use the embedded Web server ● Manage supplies ● Clean the scanner glass ● Clean the MFP ● Cartridge - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 154
within the MFP memory. These pages help diagnose and solve MFP problems. If the MFP language was not correctly set during installation, set the language manually so that the pages print in one of the supported languages. Change the language by using the HP ToolboxFX. Demo page To print the Demo - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 155
1. Product Information. Displays basic information about the MFP, such as the product name and the serial number. 2. Memory. Lists memory-related information, such as the total memory that is installed. ENWW Information pages 141 - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 156
and output color. Supplies Status page The Supplies Status page lists the remaining life of HP print cartridges. It also lists the estimated pages remaining, number of pages printed, and other supplies information. A Supplies Status page can be obtained from the MFP or the HP ToolboxFX. To print the - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 157
. Displays a link to the Web site that contains information about recycling. Networking page (HP Color LaserJet CM1017 MFP only) The Networking report option prints a Network configuration report. To print the Network configuration report from the control panel 1. Press Menu. 2. Press the navigation - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 158
packet and collision information. Fonts pages The Fonts pages provide lists of the available fonts on the MFP, including HP PostScript Level 3 fonts, PCL fonts, and PCL6 fonts. To print a fonts page from the control panel 1. Press Menu. 2. Use the navigation arrows to select the Reports menu - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 159
Print the usage page by: 1. Press Menu. 2. Press the navigation arrows to select the Reports menu. 3. Press OK. 4. Press the navigation arrows to select the Usage page. 5. Press OK to print the Usage Page. ENWW Information pages 145 - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 160
structure for each option available on the control panel. To print a menu map 1. Press Menu. 2. Use the navigation arrows to select the Reports menu. 3. Press OK. 4. Use the navigation arrows to select Menu structure. 5. Press OK to print the Menu map. 146 Chapter 13 Managing and maintaining the - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 161
and the system tray icon, double-click HP ToolboxFX icon. ● On the Windows Start menu, click Programs (or All Programs in Windows XP), click HP, then click HP ToolboxFX. The HP ToolboxFX software contains the following sections: ● Status ● Alerts ● Help ● System Settings ● Print Settings ● Network - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 162
tray. When a problem is corrected with the MFP, click Refresh button to update the MFP status. ● Supplies Status Page: View detailed supplies status such as the estimated percent of toner remaining in the print cartridge and the number of pages that have been printed with the current print cartridge - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 163
following main pages: ● Troubleshooting: Print troubleshooting pages, clean the MFP, and display Microsoft Office Basic Colors. For more information on Microsoft Office Basic colors, see Match colors. ● How Do I: View the How Do I? Help. ● Animated Demonstrations ● User Guide: View information about - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 164
the computer. Use this file to load the same settings onto another printer or MFP to restore these settings to this MFP at a later time. ● Password. If set, the password must be entered to change any of the HP ToolboxFX system settings, email alerts, or network settings. Device information Save the - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 165
fine adjustments to the density (amount) of Cyan, Magenta, Yellow, and Black toner in images, pages, and documents. Print density settings Contrasts Description Contrast is the density difference between light (highlight) and dark (shadow) colors. To increase the difference between light and dark - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 166
shadow setting. This adjustment does not affect highlight or midtone colors. Set the system password Use HP ToolboxFX to set a system password. 1. Open HP ToolboxFX and click System Settings. NOTE If a password has been set for the MFP previously, you are prompted to type the password. Type the - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 167
Click Apply to make the changes take effect. Service During the printing process, paper, toner, and dust particles can accumulate inside the MFP. Over time, this buildup can cause print-quality problems such as toner specks or smearing. HP ToolboxFX provides an easy method for cleaning the paper - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 168
Click Apply to make the changes take effect. Memory card (HP Color LaserJet CM1017 MFP only) Use the three HP ToolboxFX memory card options to configure print settings when using memory cards. ● Photo image size. Select the size photos to print from the drop-down list. ● Photo number of copies. Type - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 169
on all supplies and order new ones. ● View and change tray configurations. ● View and change MFP settings. ● View and print internal information pages. ● View and change network configuration. The embedded Web server supports these browsers for Windows: Windows Microsoft Internet Explorer 6.0 and - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 170
of the following pages. ● Device Status: Displays MFP status and shows the remaining life of HP supplies. Zero percent (0%) indicates that a supply is empty. The page also displays the type and size of print media set for each tray. ● Configuration: Displays the network and product information - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 171
the product. ● Order Supplies: Click to connect with the HP Web site and order genuine HP supplies, such as print cartridges and paper. ● Product Support: Connects to the support site for the HP Color LaserJet CM1015/CM1017 MFP to search for help regarding general topics. ENWW Use the embedded Web - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 172
The life of a print cartridge depends on the amount of toner that print jobs require. When printing text at approximately 5% coverage, a cyan, magenta, or yellow print cartridge for the HP Color LaserJet CM1015/CM1017 MFP lasts an average of 2,000 pages, and a black print cartridge lasts an average - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 173
the supply in a dark, dry location away from heat and magnetic sources. Replace and recycle supplies When installing a new HP print cartridge, follow the instructions included on the new supply's box, or see the Getting Started Guide. When recycling supplies: ● Place the used supply in the box in - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 174
the HP anti-counterfeit supplies Web site at http://www.hp.com/go/anticounterfeit if the supplies status gauges or HP ToolboxFX indicates that the print cartridge is not an HP print cartridge and you think that it is genuine. 160 Chapter 13 Managing and maintaining the multifunction peripheral (MFP - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 175
Clean the scanner glass Dirty glass from debris may cause scan and copy image defects. 1. Turn device off, unplug the power cord from the electrical might seep under it and damage the device. 3. To prevent spotting, dry the glass using a soft lint-free cloth. ENWW Clean the scanner glass 161 - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 176
system that does not support HP ToolboxFX, find \util\cleanpage on the MFP CD-ROM for instructions on the cleaning page. 1. Ensure the MFP is turned on and in the Ready state. 2. Open the HP ToolboxFX. 3. On the Help tab, click Troubleshooting. Follow the instructions under the Cleaning Page - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 177
-out override The HP Color LaserJet CM1015/CM1017 MFP displays an Order supplies message when a cartridge is running low and a Replace supplies message when a cartridge has been depleted. To ensure optimal print quality, HP recommends replacing a cartridge when the Replace supplies message is - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 178
order to print, this MFP requires all print cartridges to be installed. Replace the appropriate color print cartridge when the control panel displays one of the following messages: ● Replace yellow cartridge ● Replace magenta cartridge ● Replace cyan cartridge ● Replace black cartridge The control - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 179
2. Remove the used print cartridge from the MFP. 3. Remove the new print cartridge from the bag. Place the used print cartridge in the bag for recycling. 4. Grasp both sides of the print cartridge by the blue handles and distribute the toner by gently rocking the print cartridge from side to side. - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 180
the wrong slot or is the wrong type for the MFP, the control panel displays one of the following messages: Incorrect yellow cartridge, Incorrect magenta cartridge, Incorrect cyan cartridge, Incorrect black cartridge, or Incorrect supplies. 166 Chapter 13 Managing and maintaining the multifunction - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 181
recycling guide for recycling instructions. 9. When using a non-HP print cartridge, check the MFP control panel for further instructions. For additional help, go to http://www.hp.com/support/clj1015_1017. NOTE After replacing or changing a black print cartridge, a cleaning page automatically prints - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 182
in one of these ways: ● On the desktop, double-click the HP ToolboxFX icon. ● On the Windows Start menu, click Programs (All Programs in Windows XP), click HP, click HP Color LaserJet CM1015/CM1017 Series, click HP ToolboxFX, then click Help. 2. Click the System Settings tab then click Print Quality - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 183
14 Problem solving ● Problem solving process ● Control-panel messages ● Solve print problems ● Resolve copy problems ● Resolve scanning problems ● The device control panel display has black lines or dots, or becomes blank ● Clear paper jams ● Additional problem solving tools ENWW 169 - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 184
messages that can help correct the error. Media does not move smoothly through Clean the paper path. the MFP paper path. Poor print quality. See Print-quality problems. If the error persists, contact HP Customer Care. See HP Customer Care or the support flyer that came in the MFP box. Does the - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 185
cable. Select the proper driver. Disconnect the other devices and try again to print. There is a port driver problem in Microsoft Windows. Run the uninstall via the program group. Reinstall using the software CD. If the error persists, contact HP Customer Care. See HP Customer Care or the support - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 186
control-panel warning icons that may be seen on the HP Color LaserJet CM1017 MFP. General error Memory card error Paper error Paper jam Attention Scanner error The majority of the control-panel messages are intended to guide the user through typical operation. The control-panel messages indicate - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 187
guide pin is not broken. Reinstall print cartridge. Turn on the printer. If the problem is not solved, replace the cartridge. A print cartridge is missing. Install the correct print cartridge. 10.1000 = Black print cartridge 10.1001 = Cyan print cartridge 10.1002 = Magenta print cartridge 10 - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 188
to initialize. If these actions do not resolve the problem, contact HP Customer care. See HP Customer Care or the support flyer that came in the MFP box. The MFP door is open. The door must be closed before printing can continue. The device experienced an internal communication error. This - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 189
cartridges. The printer driver is incorrect. Re-select the printer driver appropriate for the device. Invalid data or response. Correct the entry. A jam occurred in: Clear the jam, then press OK. ● the print/paper path ● tray 1 ● tray 2 ● output bin The HP Color LaserJet CM1015/CM1017 MFP - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 190
[OK] Memory low. Only one copy made. Misprint. Press [OK]. Press [OK] No media pickup. Press [OK]. Description Recommended action The memory card that you have inserted is not a type that is supported. Insert a card that is supported. The HP Color LaserJet CM1017 MFP supports the following cards - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 191
the job, or press OK to cancel the job. The print cartridge is low. One of the following messages may display: ● Order black cartridge. Ready light is on. For more information go to the HP Color LaserJet CM1015/CM1017 MFP toolbox and click Supplies Status. To order supplies online, click - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 192
levels of print cartridges. Unauthorized A new non-HP supply has been installed. One of these four messages is displayed until an HP supply is installed or until OK is pressed. ● Unauthorized black cartridge If you believe you purchased an HP supply, please visit the HP fraud Web - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 193
Wizard in the Printers folder in Windows XP dialog box to install the HP PostScript level 3 driver. 6. Try printing from a different program. If the page prints correctly, the problem is with the program from which you were printing. 7. Restart the computer and the MFP and try printing again. If the - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 194
for color laser MFPs. Vertical streaks or bands appear on the page. One or more print cartridges might be low or defective. If non-HP print cartridges are used, no messages appear on the control panel or in the HP ToolboxFX. Replace any low print cartridges. 180 Chapter 14 Problem solving - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 195
cleaning. Clean the MFP. The fuser might be damaged or dirty. Clean using instructions in HP ToolboxFX. Contact HP Customer Care. See HP Customer Care or the support flyer that came in the MFP box. A print cartridge might have a problem. To determine which cartridge has a problem, print the PQ - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 196
so that they produce a wavy effect, the laser scanner might need service. Verify that the problem also occurs on the Configuration page. If so, contact HP Customer Care. See HP Customer Care or the support flyer that came in the MFP box. The printed page is curled or wavy. Text or graphics are - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 197
, or try rotating the paper 180° in the input tray. The media might not meet HP specifications. Use a different paper, such as highquality paper that is intended for color laser MFPs. Toner appears around the printed characters. The media might be loaded incorrectly. Turn over the stack of paper - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 198
the correct printer driver. Print a Configuration page. If no color appears on the Configuration page, contact HP Customer Care. See HP Customer Care or the support flyer that came in the MFP box. One or more colors are not printing, or are inaccurate. A color is printing inconsistently after - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 199
on the printed or copied color The media may have been bent when page has light colored spots. loaded, or the ETB may be damaged. Load new paper and reprint or copy the document. If the problem persists, contact HP Customer Care. See HP Customer Care or the support flyer that came in the MFP box - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 200
Problem Cause Solution Poor print quality or toner adhesion The paper is too moist, too rough, too heavy or too smooth, or it is embossed or from a faulty paper lot. Verify that the appropriate media type was selected in the printer driver. Try another kind of paper, between 100 and 250 - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 201
or damaged. Contact HP Customer Care. See HP Customer Care or the support flyer that came in the MFP box. Performance problems Try the tips in this section if pages exit the MFP but have nothing printed on them, or when the MFP does not print any pages. Problem Pages print but are totally blank - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 202
media is jamming in the MFP. The USB cable might be defective or incorrectly connected. Other devices are running on the computer. Solution See Media-handling problems. Clear the jam. ● Disconnect the USB cable at both ends and reconnect it. ● Try printing a job that has printed in the past. ● Try - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 203
right edges of the scanner glass. 2. Select Reduce/Enlarge, and press the navigation arrows to select Full Page=91%, then press Start Copy Black or Start Copy Color. Images are missing or faded. See Calibrate the MFP. One or more print cartridges might Replace any low print cartridges. be low. The - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 204
that meets HP specifications. See Media supported on this MFP. One or more print cartridges might be low. Replace any low print cartridges. If the error persists, inspect the print cartridges for defects in the printing area. If the error persists contact HP customer support. See HP Customer Care - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 205
scan. Try adjusting the computer monitor settings to use more colors (or levels of gray). Make this adjustment by opening Display in Windows Control Panel. ● Try adjusting the resolution and color settings in the scanner software. The original might have been loaded incorrectly. Verify originals - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 206
in grayscale or black-and-white. See the device software Help for details. A print job or copy job was sent before you tried to scan. If someone sent a print job or copy job before you tried to scan, the scan starts if the scanner is not busy. However, because the printer and scanner share memory - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 207
Problem Cause Solution original, close the flatbed scanner cover, then re-scan the original. ENWW Resolve scanning problems 193 - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 208
or becomes blank CAUTION Static electricity can cause unexpected black lines or dots to appear on the device control become blank if the device is exposed to an electric or magnetic field. To resolve this problem, perform the following procedure: 1. Turn the device off. 2. Remove the device from the - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 209
jams from tray output area. Find and remove the jam by using the instructions on the following pages. If the location of the jam is not obvious, first look inside the MFP. Loose toner might remain in the MFP after a jam. This problem should resolve itself after a few sheets have been printed. Each - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 210
them in cold water. (Hot water sets the toner into the fabric.) 1. Open the front door. CAUTION Do not place anything on the transfer belt, which is located on the inside of the front door. Otherwise the MFP can be adversely damaged, affecting print quality. 196 Chapter 14 Problem solving ENWW - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 211
2. Carefully grasp the jammed paper by both corners and pull slowly to remove the paper. 3. Close the front door. ENWW Clear paper jams 197 - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 212
Clear jams from tray output area CAUTION Jams in these areas might result in loose toner on the page. If toner gets on clothes or hands, wash them in cold water. (Hot water sets the toner into the fabric.) 1. Carefully grasp the jammed paper by both corners and pull slowly to remove the paper from - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 213
Clear jams from the back of the MFP 1. Open the back cover. 2. Remove any jammed paper. ENWW Clear paper jams 199 - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 214
2 or optional tray 3 NOTE Before attempting to clear jams from tray 2 or optional tray 3, remove any jams inside the MFP. 1. Pull tray 2 or optional tray 3 out of the MFP. 2. Carefully grasp the jammed paper by both corners and pull slowly to remove the paper. 200 Chapter 14 Problem solving ENWW - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 215
3. Slide the tray into the MFP. 4. Open and close the front door. ENWW Clear paper jams 201 - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 216
program group entry. ● On the Windows Start menu, click Programs (All Programs in Windows XP), click HP, click HP Color LaserJet CM1015/CM1017 Series, click HP ToolboxFX, then click Help. Service menu Use the control-panel Service menu to troubleshoot MFP problems. Restore the factory-set defaults - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 217
completed. Calibrate the MFP Calibrations are performed at regular intervals. For best print quality, a calibration can be performed from the control panel. For more information about calibrating the MFP, see Calibrate the MFP from the front control panel. ENWW Additional problem solving tools 203 - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 218
204 Chapter 14 Problem solving ENWW - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 219
15 Work with memory This section provides information about the following topics: ● MFP memory ● Install memory DIMMs ● Check DIMM installation ● Enable memory ENWW 205 - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 220
memory The HP Color LaserJet CM1015/CM1017 MFP has one dual inline memory module (DIMM) slot for upgrading the MFP capabilities with the following options: ● More MFP memory. DIMMs are available in 64 MB, 128 MB, and 256 MB for a maximum of 354 MB. ● DIMM-based macros, and patterns Consider adding - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 221
simultaneously. (A Supplies Status page may also print.) If the Configuration page does not print in your language, see Information pages. 2. After the Configuration page prints, turn the MFP off and disconnect the power cable. 3. On the left rear side of the MFP, open the DIMM door. ENWW Install - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 222
4. Release the locks on each side of the DIMM slot. 5. Remove the DIMM from the antistatic package. 6. Holding the DIMM by the edges as shown in the illustration, align the notches on the DIMM with the DIMM slot. 208 Chapter 15 Work with memory ENWW - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 223
7. Firmly press the DIMM straight into the slot. Firmly close the locks on each side of the DIMM until they snap into place. 8. Close the DIMM door. ENWW Install memory DIMMs 209 - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 224
9. Reconnect the power cable and turn on the MFP. 10. Go to Check DIMM installation. 210 Chapter 15 Work with memory ENWW - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 225
section on the Configuration page and compare it with the Configuration page printed before the DIMM installation. 4. If the amount of recognized memory . Enable memory If the MFP has a new memory DIMM installed, all Windows users of the MFP must set the printer driver to recognize the newly added - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 226
212 Chapter 15 Work with memory ENWW - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 227
accessories might change during the life of the MFP. For the most current ordering information, visit http://www.hp.com. ● Supplies ● Memory ● Cable and interface accessories ● Paper handling accessories ● Paper and other print media ● User-replaceable parts ● Supplementary Documentation ENWW 213 - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 228
Supplies Product name Black print cartridge Cyan print cartridge Yellow print cartridge Magenta print cartridge Description Part number Life of 2,500 pages at approximately 5% Q6000A coverage. Life of 2,000 pages at approximately 5% Q6001A coverage. Life of 2,000 pages at approximately 5% - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 229
Part number C6518A Paper handling accessories Product name Tray 3 (Optional) Description Part number Optional 250-sheet universal input tray (included with the HP Color LaserJet CM1015/CM1017). Only one optional 250-sheet tray can be installed. Q6459A ENWW Cable and interface accessories 215 - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 230
75 g/m2 (20 lb), 96 bright HP All-in-One Printing Paper HP LaserJet Paper 81 g/m2 (22 lb), 96 bright 90 g/m2 (24 lb), 96 bright 90 g/m2 (24 lb), 153 whiteness HP Premium Choice Paper 120 g/m2 (32 lb), 98 bright 120 g/m2 (32 lb), 158 whiteness HP Presentation Laser Paper, glossy 130 g/m2 - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 231
Supplementary Documentation A printed copy of this user guide is available in the following languages. Table A-1 User guides Language English Catalan Chinese (Simplified) Chinese (Traditional) Czech Danish Dutch Finnish French German Hungarian Indonesian (Bahasa) Italian Korean Norwegian Portuguese - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 232
218 Appendix A Accessories and supplies information ENWW - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 233
B Service and support ENWW 219 - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 234
Hewlett-Packard limited warranty statement HP PRODUCT HP Color LaserJet CM1015/CM1017 MFP DURATION OF LIMITED WARRANTY 1 year, Limited Warranty HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and workmanship after the date of - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 235
specifications for the MFP product or (c) exhibit wear from ordinary use. To obtain warranty service, please return the product to place of purchase (with a written description of the problem and print samples) or contact HP Customer Support. At HP's option, HP will either replace products that - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 236
: Updated HP MFP software, product and support information, and printer drivers in several languages can be obtained from http://www.hp.com/support/cljCM1015_CM1017. (The site is in English.) Online troubleshooting tools HP Instant Support Professional Edition (ISPE) is a suite of Web-based problem - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 237
to the HP Supportpack and Carepaq™ Services Web site at http://www.hpexpress-services.com/ 10467a. HP ToolboxFX To check the MFP status and settings and to view problem solving information and online documentation, use the HP ToolboxFX software. You can view the HP ToolboxFX when the MFP is directly - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 238
the MFP engine and other parts with toner. To prevent damage to the print cartridge, avoid touching the roller, and store the print cartridge in its original packing material or so that it is not exposed to light. 1. Remove all four print cartridges. 2. If you have added optional tray 3, remove - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 239
any relevant printouts. Do NOT ship accessories (manuals, cleaning supplies, and so on) that are not required to complete the repair. HAVE YOU REMOVED THE PRINT CARTRIDGES? You must remove them before shipping the MFP, unless a mechanical problem prevents you from doing so. [ ] Yes. [ ] No - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 240
226 Appendix B Service and support ENWW - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 241
C Specifications This section contains information about MFP specifications. ● Multifunction peripheral (MFP) specifications ENWW 227 - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 242
mm (31.1 in) open input tray to back of device 790 mm (31.1 in) Device width at the scanner 437 mm (17.25 in) 437 mm (17.25 in) 1 Only dimensional difference between HP Color LaserJet CM1015 MFP and HP Color LaserJet CM1017 MFP. Table C-2 Supplies specifications Print-cartridge life (based on - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 243
model Printing (Color)2 Printing (Black and Copying2 White)2 Ready2 Power Save Off HP Color LaserJet CM1015 MFP 200 W 190 W 150 W 18 W 18 W 0 W HP Color LaserJet CM1017 MFP 200 W 190 W 150 W 18 W 18 W 0 W 1 Values subject to change, see http://www.hp.com/support/cljCM1015_CM1017 - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 244
4% to 6% by weight Smoothness 100 to 250 Sheffield For complete print media specifications for all HP LaserJet Printers, see the HP LaserJet PrinterFamily Print Media Guide. To download the guide in PDF format, go to http://www.hp.com/support/ ljpaperguide. 230 Appendix C Specifications ENWW - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 245
D Regulatory information This section contains the following information: ● Introduction ● FCC regulations ● Environmental Product Stewardship program ● Declaration of conformity ● Country/region-specific safety statements ENWW 231 - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 246
Introduction This section contains the following regulatory information: ● FCC regulations ● Environmental Product Stewardship program ● Service and support ● Declaration of conformity ● Laser safety statement ● Canadian DOC statement ● Korean EMI statement ● VCCI statement (Japan) ● Finnish laser - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 247
installed and used in accordance with the instructions, it can cause harmful interference to try to correct the interference by one or more of the following measures: MFP that are not expressly approved by HP could void the user's authority to operate this equipment. Use of a shielded interface cable - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 248
the end of the product's life. HP LaserJet printing supplies It is easy to return and recycle your empty HP LaserJet print cartridges-free of charge-with HP Planet Partners. HP is committed to providing inventive, high-quality products and services that are environmentally sound, from product design - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 249
is capable of using recycled papers, when the paper meets the guidelines outlined in the HP LaserJet Printer Family Print Media Guide. Go to http://www.hp.com/support/ljpaperguide to download this guide in PDF format. This product is suitable for the use of recycled paper according to EN12281 - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 250
will help to toner, can be obtained by contacting the HP Web site at http://www.hp.com/go/msds or http://www.hp.com/hpinfo/ community/environment/productinfo/safety. Extended warranty HP Care Pack provides coverage for the HP hardware product and all HP HP Customer Care Service and HP Customer Support - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 251
, USA declares, that the product Product Name: Regulatory Model Number3): HP Color LaserJet CM1015/CM1017 MFP BOISB-0409-03 Product Options: Print Cartridges: Including: Q6459A -Optional 250-Sheet Input Tray All Q6000A, Q6001A, Q6002A, Q6003A conforms to the following Product Specifications - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 252
since August 1, 1976. Compliance is mandatory for products marketed in the United States. The MFP is certified as a "Class 1" laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 253
Japanese Power Cord Statement ENWW Country/region-specific safety statements 239 - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 254
än i bruksanvisning specificerats, kan användaren utsättas för osynlig laserstrålning, som överskrider gränsen för laserklass 1. HUOLTO HP Color LaserJet CM1015/CM1017 MFP -kirjoittimen sisällä ei ole käyttäjän huollettavissa olevia kohteita. Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 255
information page, printing 140 buttons, control panel 18 buttons, HP Color LaserJet CM1017 MFP control panel 21, 112 C cables USB, resolve problems 188 calibrating MFP 136, 168 Cancel Job 62 canceling scan jobs 85 cardstock specifications 13 cartridge out override 163 cartridges HP fraud hotline - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 256
resolve problems 184 scanning 86 grayscale printing 44 H halftone options 65 heavy paper specifications 13 Help tab, HP ToolboxFX 149 HP built-in networking information page, printing 140 HP Color LaserJet CM1015 MFP control panel lights and buttons, description 18 HP Color LaserJet CM1017 MFP - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 257
lines copies 190 lines, resolve problems printed pages 180 loading media tray 1 50 tray 2 51 loose toner, resolve problems 181 M Macintosh drivers 8 drivers, accessing 40 drivers, resolve problems 46 features supported 8 MFP software 37 problems, resolve 46 scan driver 8 scanning from control panel - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 258
software Macintosh 37 monitors, color matching 68 multiple pages per sheet 41 multipurpose paper, HP 216 N n-up printing 41 network configuration 99 configuring 99 device discovery 104 IP address 134 IP addressing 104 messaging and management 104 MFP control panel 99 resolve problems 99 supported - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 259
problems 179 specifications 3 print servers information page, printing 140 printer drivers Macintosh 38 uninstalling 35 printer-drivers downloading 10 features 58, 125 opening 57, 124 operating systems supported 8 restoring default settings 58, 126 settings, changing 59, 126 Windows, features - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 260
trays 57, 125 skewed pages 182, 186 slots memory 4 slow speed, resolve problems scanning 192 smeared toner, resolve problems 181 Smooth halftone option 65 software downloading 10 features 58, 125 HP Device Configuration 45 HP ToolboxFX 147 Macintosh 38 operating systems supported 8 Readiris - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 261
125 enabling memory 211 printing from 59, 126 scan by using HP Solution Center 82 scan driver 8 scanning from device control panel 80, 130 scanning from TWAIN or WIA software 84 uninstalling software 35 Versions supported 8 wrinkles, resolve problems 183 Y Yellow cartridge life expectancy 158 part - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 262
248 Index ENWW - HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 263
- HP CM1017 | HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 264
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HP Color LaserJet CM1015/CM1017 MFP
User Guide