Section |
Page |
Product basics |
31 |
Conventions used in this guide |
32 |
Product comparison |
33 |
Product features |
34 |
Product view |
37 |
Product front view |
37 |
Product back view |
38 |
Interface ports |
39 |
Serial number and model number location |
40 |
Control panel |
41 |
Use the control panel |
42 |
Control-panel layout |
42 |
Home screen |
44 |
Buttons on the touchscreen |
45 |
Control-panel help system |
45 |
Navigate the Administration menu |
46 |
Information menu |
47 |
Default Job Options menu |
49 |
Default Options for Originals |
49 |
Image adjustment |
50 |
Default Copy Options |
51 |
Default Fax Options |
52 |
Default E-mail Options |
53 |
Default Send to Folder Options |
54 |
Default Print Options |
55 |
Time/Scheduling menu |
56 |
Management menu |
58 |
Initial Setup menu |
61 |
Networking and I/O |
61 |
Fax Setup |
68 |
E-mail Setup |
71 |
Send Setup menu |
71 |
Device Behavior menu |
72 |
Print Quality menu |
76 |
Troubleshooting menu |
80 |
Resets menu |
83 |
Service menu |
84 |
Paper and print media |
85 |
Supported paper and print media |
86 |
Supported paper and print media types |
88 |
Tray and bin capacity |
90 |
Custom paper sizes |
91 |
Load paper and print media |
92 |
Paper orientation for loading trays |
92 |
Tray 1 |
93 |
Tray 2 or optional Tray 3 |
95 |
Load Tray 1 |
96 |
Print envelopes |
98 |
Load Tray 2 |
98 |
Load the optional 500-sheet paper and heavy media tray (Tray 3) |
100 |
Load standard-sized paper into Tray 3 |
100 |
Load custom-size paper into Tray 3 |
102 |
Configure trays |
105 |
Configure a tray when loading paper |
105 |
Configure a tray to match print job settings |
105 |
Automatic overhead transparency sensing (auto sense mode) |
105 |
Auto-sense settings |
106 |
Select the paper by source, type, or size |
106 |
Source |
106 |
Type and Size |
106 |
Choose an output bin |
107 |
Manage and maintain |
109 |
Print information pages |
110 |
HP Easy Printer Care |
112 |
Open the HP Easy Printer Care software |
112 |
HP Easy Printer Care software sections |
112 |
Embedded Web server |
115 |
Open the embedded Web server by using a network connection |
115 |
Embedded Web server sections |
116 |
Use HP Web Jetadmin software |
119 |
Product security features |
120 |
Secure the embedded Web server |
120 |
HP Encrypted High Performance Hard Disks |
120 |
Secure Disk Erase |
120 |
Data affected |
120 |
Additional Information |
121 |
Job storage |
121 |
DSS authentication |
121 |
Lock the control-panel menus |
121 |
Lock the formatter cage |
122 |
Manage supplies |
123 |
Print-cartridge storage |
123 |
HP policy on non-HP print cartridges |
123 |
HP fraud hotline and Web site |
123 |
Replace supplies |
123 |
Supplies life |
123 |
Locate supplies |
124 |
Supply replacement guidelines |
124 |
Change print cartridges |
124 |
Change the toner collection unit |
128 |
Install memory |
130 |
Install DDR memory DIMMs |
130 |
Enable memory for Windows |
134 |
Install an HP Jetdirect or EIO print server card or EIO hard disk |
135 |
Clean the product |
138 |
Clean the outside of the product |
138 |
Clean the touchscreen |
138 |
Clean the scanner glass |
138 |
Clean the document feeder |
138 |
Clean the document-feeder backing |
139 |
Clean the document-feeder rollers |
140 |
Clean the fuser |
141 |
Product updates |
142 |
Determine the current firmware version |
142 |
Download new firmware from the HP Web site |
142 |
Transfer the new firmware to the product |
142 |
Use the flash executable file to update the firmware |
142 |
Use FTP to upload the firmware through a browser |
143 |
Use FTP to upgrade the firmware on a network connection |
143 |
Use HP Web Jetadmin to upgrade the firmware |
144 |
Use Microsoft Windows commands to upgrade the firmware |
144 |
Theory of operation |
145 |
Basic operation |
146 |
Sequence of operation |
146 |
Engine-control system |
148 |
DC controller |
149 |
Solenoids |
149 |
Clutches |
150 |
Switches |
150 |
Sensors |
151 |
Motors and fans |
152 |
High-voltage power supply |
153 |
Low-voltage power supply |
155 |
Overcurrent/overvoltage protection |
156 |
Safety |
156 |
Voltage detection |
156 |
Sleep (powersave) mode |
156 |
Low-voltage power supply failure |
156 |
Fuser (fixing) control |
157 |
Fuser (fixing) temperature-control circuit |
158 |
Fuser (fixing) over-temperature protection |
159 |
Fuser (fixing)-failure detection |
159 |
Laser/scanner system |
161 |
Image-formation system |
163 |
Image-formation process |
164 |
Step 1: Pre-exposure |
165 |
Step 2: Primary charging |
165 |
Step 3: Laser-beam exposure |
166 |
Step 4: Development |
166 |
Step 5: Primary transfer |
166 |
Step 6: Secondary transfer |
167 |
Step 7: Separation |
168 |
Step 8: Fusing |
168 |
Step 9: ITB cleaning |
169 |
Step 10: Drum cleaning |
169 |
Print cartridge |
169 |
Developing-roller engagement and disengagement |
171 |
Intermediate transfer belt (ITB) unit |
172 |
Primary-transfer-roller engagement and disengagement |
173 |
ITB cleaning |
174 |
Calibration |
175 |
Color-misregistration control |
176 |
Image-stabilization control |
177 |
Pickup, feed, and delivery system |
178 |
Pickup-and-feed unit |
181 |
Cassette pickup |
182 |
Cassette-presence detection |
183 |
Cassette lift operation |
183 |
Cassette paper-presence detection |
185 |
Multifeed prevention |
185 |
Multipurpose tray pickup |
186 |
Paper feed |
187 |
Skew-feed prevention |
188 |
OHT detection |
188 |
Fusing and delivery unit |
189 |
Loop control |
189 |
Pressure-roller pressurization control |
191 |
Duplexing unit |
192 |
Duplexing reverse and feed control |
193 |
Duplex pickup operation |
193 |
Jam detection |
194 |
Optional paper feeder |
196 |
Paper-feeder pickup and feed operation |
198 |
Paper-size detection and cassette-presence detection |
199 |
Paper-feeder cassette lift operation |
200 |
Paper-feeder presence detection |
201 |
Paper-feeder multiple feed prevention |
202 |
Paper feeder jam detection |
203 |
Scanning/image capture system system |
204 |
Optical assembly |
204 |
Automatic document feed system |
204 |
Control panel |
204 |
Sensors in the ADF |
204 |
ADF paper path |
205 |
Stapler |
206 |
Removal and replacement |
207 |
Introduction |
208 |
Removal and replacement strategy |
208 |
Electrostatic discharge |
208 |
Required tools |
209 |
Before performing service |
210 |
After performing service |
211 |
Post-service test |
212 |
Print-quality test |
212 |
Copy-quality test |
212 |
DC controller PCA |
213 |
Parts removal order |
214 |
Customer self repair (CSR) components |
216 |
Print cartridges |
216 |
Stapler cartridge |
218 |
Duplex-reverse guide |
219 |
Toner-collection unit |
220 |
Formatter PCA |
222 |
Memory DIMM |
223 |
Remove the memory DIMM |
223 |
Enable memory for Windows |
224 |
Hard drive and Serial Advanced Technology Attachment (SATA) cable |
225 |
Remove the hard drive and SATA cable |
225 |
Fax PCA and cable |
227 |
Remove the fax PCA and cable |
227 |
Tray cassette |
229 |
Fuser |
230 |
Pickup roller (Tray 2) |
231 |
Pickup and feed rollers (Tray 3) |
233 |
Separation roller (Tray 2) |
234 |
Secondary transfer roller |
235 |
Reinstall the transfer roller |
236 |
Secondary transfer assembly |
237 |
Reinstall the secondary transfer assembly |
238 |
Intermediate transfer belt (ITB) |
239 |
Front-door assembly |
241 |
Automatic document feeder (ADF) |
242 |
Calibrate a replacement ADF assembly |
244 |
ADF roller assembly and separation pad |
245 |
Reinstall the ADF roller assembly |
247 |
Control-panel overlay |
248 |
Control-panel assembly |
249 |
Remove the control-panel assembly |
249 |
Right door (optional paper feeder) |
251 |
External panels, covers, doors, and scanner assembly |
253 |
Identification and location |
253 |
Front-upper cover |
255 |
Right-door assembly |
257 |
Right-rear cover |
261 |
Left cover |
263 |
Rear-upper cover |
266 |
Rear cover |
268 |
Remove the rear cover |
268 |
Right-front cover |
269 |
Remove the right-front cover |
269 |
Reinstall the power button |
271 |
Scanner assembly |
272 |
Remove the scanner assembly |
272 |
Delivery cover |
275 |
Remove the delivery cover |
275 |
Left-upper cover |
277 |
Remove the left-upper cover |
277 |
Front stapler cover and right-side stapler cover |
279 |
Remove the front stapler cover and right-side stapler cover |
279 |
Reinstall the right-side stapler cover |
286 |
Right-top cover |
288 |
Remove the right-top cover |
288 |
Front-top cover |
291 |
Remove the front-top cover |
291 |
Rear-top cover |
292 |
Remove the rear-top cover |
292 |
Internal assemblies |
294 |
Stapler assembly |
294 |
Remove the stapler assembly |
294 |
Reinstall the stapler assembly |
295 |
Stapler power supply |
296 |
Remove the stapler power supply |
296 |
Interconnect board (ICB) |
297 |
Remove the ICB |
297 |
Reinstall the ICB |
299 |
DC controller PCA and tray |
300 |
Remove the DC controller PCA and tray |
300 |
Low-voltage power supply (LVPS) |
303 |
Remove the LVPS |
303 |
Scanner-control board (SCB) |
309 |
Remove the SCB |
309 |
Reinstall the SCB |
313 |
Pickup roller (Tray 1) |
314 |
Delivery fan, cartridge fan, and environmental sensor |
315 |
Remove the delivery fan, cartridge fan, and environmental sensor |
315 |
Toner-collection sensor |
320 |
Remove the toner-collection sensor |
320 |
Residual-toner-feed motor |
322 |
Remove the residual-toner-feed motor |
322 |
Reinstall the residual-toner collection door |
326 |
Registration density (RD) sensor assembly |
327 |
Remove the RD sensor assembly |
327 |
Power-supply fan and fan duct |
330 |
Remove the power-supply fan and fan duct |
330 |
Registration assembly |
333 |
Remove the registration assembly |
333 |
High-voltage power supply lower |
338 |
Remove the high-voltage power supply lower |
338 |
Reinstall the high-voltage power supply lower |
340 |
Developing-disengagement motor |
341 |
Remove the developing-disengagement motor |
341 |
Pickup motor |
343 |
Remove the pickup motor |
343 |
Lifter-drive assembly |
344 |
Remove the lifter-drive assembly |
344 |
Cassette-pickup drive assembly |
346 |
Remove the cassette-pickup drive assembly |
346 |
Reinstall the cassette-pickup drive assembly |
351 |
Cassette-pickup assembly |
353 |
Remove the cassette-pickup assembly |
353 |
Laser/scanner assembly (Y/M) |
355 |
Remove the laser/scanner assembly (Y/M) |
355 |
Laser/scanner assembly (C/Bk) |
362 |
Remove the laser/scanner assembly (C/Bk) |
362 |
Reinstall the protective glass cleaner (PGC) actuators |
366 |
High-voltage power supply upper |
369 |
Remove the high-voltage power supply upper |
369 |
Reinstall the high-voltage power supply upper |
372 |
Drum motor 1 |
373 |
Remove the drum motor 1 |
373 |
Drum motor 2 or drum motor 3 |
374 |
Remove the drum motor 2 or drum motor 3 |
374 |
Fuser motor |
375 |
Remove the fuser motor |
375 |
Main-drive assembly |
376 |
Remove the main-drive assembly |
376 |
Reinstall the main-drive assembly |
380 |
Fuser-drive assembly |
386 |
Remove the fuser-drive assembly |
387 |
Reinstall the fuser-drive assembly |
390 |
Delivery assembly |
391 |
Remove the delivery assembly |
392 |
Reinstall the delivery assembly |
395 |
Duplex-drive assembly |
396 |
Remove the duplex-drive assembly |
397 |
Optional paper feeder assembly (Tray 3) |
398 |
Drawer connector |
398 |
Solve problems |
399 |
Solve problems checklist |
400 |
Menu map |
402 |
Troubleshooting process |
403 |
Determine the problem source |
403 |
Pre-troubleshooting checklist |
403 |
Troubleshooting flowchart |
405 |
Power subsystem |
406 |
Power-on checks |
406 |
Power-on troubleshooting overview |
406 |
Tools for troubleshooting |
408 |
Individual component diagnostics |
408 |
LED diagnostics |
408 |
Understand lights on the formatter |
408 |
Formatter connectivity LED |
408 |
Heartbeat LED |
410 |
HP Jetdirect LEDs |
411 |
Engine diagnostics |
411 |
Troubleshooting menu |
411 |
Defeating interlocks |
414 |
Disable cartridge check |
415 |
Engine-test button |
416 |
Paper-path test |
416 |
Manual sensor test (special-mode test) |
417 |
A TOP (top of page) sensor |
419 |
B and C loop sensors |
420 |
D fuser (fixing) delivery sensor |
421 |
E duplex re-pickup sensor |
422 |
F output bin full sensor |
423 |
G developing home-position sensor |
424 |
H fuser (fixing) pressure-release sensor |
425 |
I primary transfer-roller disengagement sensor |
426 |
K right and front door interlock switches |
428 |
L Tray 1 media present sensor |
430 |
M Tray 2 paper out sensor |
431 |
N Tray 2 closed sensor |
432 |
O Tray 2 stack-surface sensor |
433 |
P optional Tray 3-empty sensor |
434 |
Q optional Tray 3 media-feed sensor (Q) |
435 |
R optional Tray 3 stack-surface sensor (R) |
436 |
S, T, and U optional Tray 3 media-size sensors |
437 |
Paper-path sensors test |
438 |
Print/Stop test |
439 |
Component tests |
439 |
Component test (special mode test) |
439 |
Diagrams |
441 |
Formatter PCA |
441 |
Location of connectors |
442 |
DC controller PCA |
442 |
Paper feeder driver PCA |
443 |
PCAs, motors, fans, switches, solenoids, and clutches |
444 |
Base product |
444 |
1 x 500 paper feeder |
450 |
Sensors |
451 |
General timing chart |
453 |
Circuit diagrams |
454 |
Print-quality troubleshooting tools |
458 |
Repetitive defects ruler |
458 |
Calibrate the product |
460 |
Internal print-quality test pages |
461 |
Print-quality-troubleshooting pages |
461 |
Diagnostics page |
464 |
Cleaning page |
465 |
Configuration pages |
466 |
Configuration page |
466 |
HP embedded Jetdirect page |
468 |
Embedded protocol page |
469 |
Finding important information on the configuration pages |
470 |
Color-band test |
470 |
Control-panel messages |
471 |
Event log messages |
498 |
Print an event log |
498 |
Show an event log |
498 |
Clear the event log |
498 |
Event log message table |
498 |
Clear paper jams |
502 |
Common causes of jams |
502 |
Jam locations |
503 |
Clear jams |
503 |
Clear jams in the right door |
505 |
Clear jams in the output bin area |
509 |
Clear jams in Tray 1 |
510 |
Clear jams in Tray 2 |
512 |
Clear jams in the optional 500-sheet paper and heavy media tray (Tray 3) |
513 |
Clear jams in the lower right door (Tray 3) |
514 |
Clear jams in the document feeder |
515 |
Jam recovery |
516 |
Solve paper-handling problems |
517 |
Product feeds multiple sheets |
517 |
Product feeds incorrect page size |
517 |
Product pulls from incorrect tray |
517 |
Paper does not feed automatically |
518 |
Paper does not feed from Tray 2 or 3 |
518 |
Transparencies or glossy paper will not feed |
519 |
Envelopes jam or will not feed in the product |
519 |
Output is curled or wrinkled |
520 |
Product will not duplex or duplexes incorrectly |
520 |
Use manual print modes |
522 |
Solve image-quality problems |
524 |
Image defects table |
524 |
Solve performance problems |
530 |
Solve connectivity problems |
531 |
Solve direct-connect problems |
531 |
Solve network problems |
531 |
Service mode functions |
533 |
Service menu |
533 |
Product resets |
535 |
Restore factory settings |
535 |
Hard disk initialization (optional) |
535 |
NVRAM initialization |
536 |
Restore factory settings (cold reset) |
536 |
Solve fax problems |
537 |
Solve e-mail problems |
537 |
Validate the SMTP gateway address |
537 |
Validate the LDAP gateway address |
537 |
Parts and diagrams |
539 |
Order parts, accessories, and supplies |
540 |
Part numbers |
541 |
Customer self-repair (CSR) components |
541 |
Accessories and products |
542 |
Print cartridges and toner collection unit |
543 |
Memory |
543 |
Cables and interfaces |
544 |
Service kits |
545 |
Service manuals and user documentation |
548 |
Screws |
549 |
How to use the parts lists and diagrams |
549 |
ADF and scanner assemblies |
550 |
External covers, panels, and doors |
552 |
Right door assembly |
554 |
Internal components |
556 |
Internal components (1 of 5) |
556 |
Internal components (2 of 5) |
558 |
Internal components (3 of 5) |
560 |
Internal components (4 of 5) |
562 |
Internal components (5 of 5) |
564 |
Fuser |
566 |
250-sheet cassette |
568 |
250-sheet cassette paper pickup assembly |
570 |
Registration assembly |
572 |
Paper-delivery assembly |
574 |
PCAs |
576 |
Formatter components |
578 |
Accessories |
580 |
500-sheet paper feeder |
580 |
Paper feeder main body |
582 |
Alphabetical parts list |
584 |
Numerical parts list |
591 |
Service and support |
599 |
Hewlett-Packard limited warranty statement |
600 |
Print cartridge limited warranty statement |
601 |
HP Color LaserJet Fuser Kit Limited Warranty Statement |
602 |
End User License Agreement |
603 |
Customer self-repair warranty service |
605 |
Customer support |
606 |
Product specifications |
607 |
Physical specifications |
608 |
Electrical specifications |
608 |
Acoustic specifications |
608 |
Environmental specifications |
609 |
Regulatory information |
611 |
FCC regulations |
612 |
Declaration of Conformity |
613 |
Safety statements |
614 |
Laser safety |
614 |
Canadian DOC regulations |
614 |
VCCI statement (Japan) |
614 |
Power cord statement (Japan) |
614 |
EMC statement (Korea) |
614 |
Laser statement for Finland |
614 |
Substances Table (China) |
615 |