HP Chromebook 11A G8 Education Edition User Guide - Page 23

Backing up, resetting, and recovering

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5 Backing up, resetting, and recovering Backing up You can back up your data to an optional USB flash drive or SD memory card or through Google Drive™. For detailed information about creating a backup, go to http://www.support.google.com. Resetting A factory reset erases all the information on your computer hard drive, including all the files in the Downloads folder. Before you reset, be sure to back up your files to an optional USB flash drive, to an SD memory card, or through Google Drive. The factory reset won't delete any of your files on Google Drive or an external storage device. IMPORTANT: Resetting permanently erases everything on your computer hard drive, including your downloaded files. If possible, back up your files before you reset your computer. You might want to reset your computer in the following circumstances: ● You see the message "Reset this Chrome device." ● You are having problems with your user profile or settings. ● You restarted your computer, and it still doesn't work properly. ● You want to change the owner of your computer. To reset your computer: 1. Under the Settings menu, click Advanced, and then click Reset settings. 2. In the Powerwash section, click Restart. 3. Sign in with your Google Account. NOTE: The account you sign in with after you reset your computer will be recognized as the owner account. 4. Follow the on-screen instructions to reset your computer. 5. After you complete the reset, you can set up your computer and check to see whether the problem is fixed. Recovering When your Chrome OS™ (operating system) isn't working properly, you can perform a recovery. A recovery reinstalls the operating system and software programs and restores the original factory settings. Locally saved files and saved networks are deleted for all accounts. Your Google Accounts and any data synced to your Google Drive are not affected by a system recovery. IMPORTANT: Recovery permanently erases everything on your computer hard drive, including your downloaded files. If possible, back up your files before you recover your computer. Backing up 17

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5
Backing up, resetting, and recovering
Backing up
You can back up your data to an optional USB
flash
drive or SD memory card or through Google Drive™. For
detailed information about creating a backup, go to
.
Resetting
A factory reset erases all the information on your computer hard drive, including all the
files
in the Downloads
folder. Before you reset, be sure to back up your
files
to an optional USB
flash
drive, to an SD memory card, or
through Google Drive. The factory reset won't delete any of your
files
on Google Drive or an external storage
device.
IMPORTANT:
Resetting permanently erases everything on your computer hard drive, including your
downloaded
files.
If possible, back up your
files
before you reset your computer.
You might want to reset your computer in the following circumstances:
●
You see the message "Reset this Chrome device."
●
You are having problems with your user
profile
or settings.
●
You restarted your computer, and it still doesn’t work properly.
●
You want to change the owner of your computer.
To reset your computer:
1.
Under the
Settings
menu, click
Advanced
, and then click
Reset settings
.
2.
In the
Powerwash
section, click
Restart
.
3.
Sign in with your Google Account.
NOTE:
The account you sign in with after you reset your computer will be recognized as the owner
account.
4.
Follow the on-screen instructions to reset your computer.
5.
After you complete the reset, you can set up your computer and check to see whether the problem is
fixed.
Recovering
When your Chrome OS™ (operating system) isn’t working properly, you can perform a recovery. A recovery
reinstalls the operating system and software programs and restores the original factory settings. Locally
saved
files
and saved networks are deleted for all accounts. Your Google Accounts and any data synced to
your Google Drive are not
affected
by a system recovery.
IMPORTANT:
Recovery permanently erases everything on your computer hard drive, including your
downloaded
files.
If possible, back up your
files
before you recover your computer.
Backing up
17