Section |
Page |
Table of contents |
5 |
List of figures |
11 |
List of tables |
19 |
Product information |
23 |
Product features |
24 |
HP Color LaserJet 9500n printer (C8546A) |
24 |
HP Color LaserJet 9500hdn printer (C8547A) |
24 |
HP Color LaserJet 9500mfp (C8549A) |
24 |
Features of the HP color LaserJet 9500 series printer |
25 |
Features of the HP Color LaserJet 9500mfp |
26 |
Product specifications for the printer |
27 |
Identification |
27 |
Specifications |
27 |
Environmental specifications |
28 |
Product overviews |
30 |
External assembly locations |
30 |
Accessories |
31 |
Space requirements |
34 |
Printer with packaging |
34 |
Physical dimensions of the printer models and the MFP |
35 |
Printer setup |
38 |
Media specifications |
39 |
Guidelines for selecting media |
39 |
Supported media and capacity for input and output |
40 |
Recommended media |
41 |
Ordering recommended media |
41 |
Special media specifications |
43 |
Envelope specifications |
43 |
Envelopes with adhesive strips or multiple flaps |
44 |
Label specifications |
44 |
Card stock construction |
45 |
Transparency specifications |
45 |
Preprinted forms and special letterhead |
45 |
Embossed media |
46 |
Glossy media |
46 |
Media with cutouts or perforations |
46 |
Chemically treated media |
46 |
Synthetic media |
46 |
Other special media |
47 |
Storing print media |
47 |
Envelope storage |
47 |
Testing media specifications |
47 |
Basis weight field test |
48 |
Metric sizes |
48 |
Paper weight equivalence table |
48 |
Caliper field test |
50 |
Paper finish field test |
50 |
Moisture content field test |
50 |
Grain field test |
50 |
Curl field test |
51 |
Cut edge condition field test |
51 |
Furnish (fiber composition) field test |
51 |
Fusing compatibility field test |
51 |
Media assessment tools and suppliers |
52 |
Service approach |
53 |
Service approach |
54 |
Parts and supplies |
55 |
Ordering parts |
55 |
Ordering supplies |
55 |
Exchange program |
55 |
Supplies |
55 |
World Wide Web |
55 |
HP service parts information compact disc |
56 |
Customer care reseller sales and service support center |
56 |
HP authorized resellers and support |
56 |
HP service agreements |
56 |
Other areas |
56 |
Ordering related documentation and software |
57 |
Warranty |
58 |
Limited warranty for print cartridge and image drum life |
58 |
Transfer unit and fuser warranty |
58 |
HP maintenance agreements |
58 |
Onsite service agreements |
59 |
Priority onsite service |
59 |
Next-day onsite service |
59 |
Weekly (volume) onsite service |
59 |
Product configuration |
61 |
Printer control panel layout |
62 |
Control panel menus |
64 |
Menu map |
64 |
Using a menu map |
64 |
Select an item from the menu map |
64 |
Retrieve job menu |
65 |
Information menu |
66 |
Paper handling menu |
67 |
Selecting media for a document |
68 |
Configure device menu |
69 |
Printing submenu |
69 |
PCL submenu |
71 |
Print Quality submenu |
72 |
System Setup submenu |
77 |
Output Setup submenu |
79 |
I/O submenu |
79 |
Parallel Input submenu |
79 |
EIO submenu |
80 |
Resets submenu |
82 |
Diagnostics menu |
83 |
Service menu |
88 |
Service ID |
88 |
Restoring the Service ID |
89 |
Converting the Service ID to an actual date |
89 |
Settings and defaults |
90 |
Configure the control panel display language |
90 |
To configure the control panel language (using menus) |
90 |
To configure the control panel language (power-on sequence) |
91 |
Configure the input trays |
91 |
Configuring trays for standard size media |
91 |
Configuring trays for custom size media |
93 |
Printable area |
95 |
Boot key sequences |
96 |
Hard disk reinitialization |
96 |
Reinitialize a hard disk using the control panel |
96 |
Reinitialize a hard disk using PJL commands |
96 |
NVRAM initialization |
97 |
To initialize NVRAM |
97 |
Cold reset |
99 |
To skip disk |
99 |
To skip calibration |
99 |
Product maintenance |
101 |
Preventative maintenance |
102 |
Image transfer kit |
102 |
Storing the image transfer kit |
102 |
Image cleaning kit |
102 |
Image fuser kit |
103 |
Cleaning the printer and accessories |
104 |
General cleaning |
104 |
Cleaning spilled toner |
104 |
Vacuum specifications |
104 |
First aid measures |
105 |
Cleaning procedures |
106 |
Cleaning the post charger |
106 |
Cleaning the separation guide, feed guide, and front fuser guide |
106 |
Cleaning the fuser input |
106 |
Cleaning the registration roller unit |
107 |
Cleaning the other rollers |
107 |
Cleaning the tray 1 separation pad |
107 |
Print cartridges |
108 |
Non-HP print cartridges and image drums |
108 |
Authenticating print cartridges |
108 |
Storing print cartridges |
109 |
Image drums |
110 |
Storing image drums |
110 |
Handling instructions |
110 |
Firmware upgrades to the printer or MFP |
111 |
Downloading the new firmware from the HP Web site |
111 |
Downloading the new firmware to the printer |
111 |
Remote firmware update through a local Windows® port |
112 |
Windows 95, Windows 98, or Windows Me |
112 |
Windows NT® 4.0, Windows 2000, Windows XP, or Windows Server 2003 |
112 |
Remote firmware update through a Windows network |
113 |
Remote firmware update for UNIX® systems |
113 |
Remote firmware update using FTP on a direct network connection |
113 |
Windows operating systems |
113 |
Mac operating systems |
115 |
Remote firmware update using FTP through a browser |
115 |
Remote firmware update using Fetch (Mac OS 8.6 and OS 9. x only) |
116 |
Remote firmware update using the HP LaserJet utility (Mac OS 8.6 and OS 9. x only) |
116 |
Remote firmware update using the LPR command |
117 |
Using HP Web Jetadmin to download the firmware to the printer of MFP |
117 |
Messages during the firmware update |
118 |
Troubleshooting a firmware update |
118 |
Theory of operation |
121 |
Basic operation |
122 |
Major printer systems |
122 |
Printer block diagram |
123 |
Sequence of operation |
124 |
Timing charts |
126 |
Wiring diagrams |
128 |
Flat flexible cable signals |
132 |
Connector location |
140 |
Engine-control system |
144 |
DC controller circuit |
145 |
DC controller operations |
148 |
T driver circuit |
149 |
Fuser control circuit |
150 |
Low-voltage power supply |
151 |
High-voltage power supply circuits |
152 |
Post charger power supply unit |
152 |
Motors and fans |
153 |
Switches, solenoids, clutches, and sensors |
156 |
Formatter |
160 |
Formatter heartbeat LED |
161 |
DIMM slots |
161 |
Laser/scanner system |
162 |
Dual-beam method |
163 |
Laser control |
164 |
Laser diode automatic light emission control |
165 |
Image mask control |
166 |
Horizontal synchronous control |
166 |
Laser failure detection |
167 |
Scanner-motor control |
168 |
Scanner-motor-speed control |
168 |
Scanner motor failure detection |
169 |
Color-plane registration calibration control |
169 |
Image CPR adjustment |
169 |
Laser-beam-skew calibration |
171 |
Laser adjustment |
171 |
Image formation system |
172 |
Electrophotographic process |
172 |
Step 1 |
173 |
Step 2 |
173 |
Step 3 |
174 |
Step 4 |
175 |
Step 5 |
176 |
Step 6 |
176 |
Step 7 |
177 |
Step 8 |
177 |
Step 9 |
178 |
Step 10 |
178 |
Step 11 |
179 |
Step 12 |
179 |
Image stabilization control |
180 |
Environment calibration control |
180 |
Image-density-detection control |
181 |
Image-density-calibration control |
182 |
Image-halftone-calibration control |
182 |
Paper-path system |
183 |
Pickup/feed unit |
185 |
Cassette paper size detection/cassette paper detection |
185 |
Cassette pickup |
186 |
Tray 1 paper pickup |
188 |
Paper pickup and feed |
191 |
Jam detection |
192 |
Tray 4 for the HP LaserJet 9500 Series printer |
194 |
Tray 4 driver PCB |
194 |
Power supply |
194 |
Sequence of operation |
195 |
Pickup and feed |
195 |
Media level and size detection |
195 |
Jam detection |
195 |
Removal and replacement |
197 |
Introduction |
199 |
Removal and replacement strategy |
199 |
General cautions during removal and replacement |
199 |
Electrostatic discharge |
200 |
Required tools |
200 |
Flat flexible cable caution |
201 |
To reinstall |
201 |
DC controller and cable/connector damage areas |
202 |
Potential damage areas while servicing |
202 |
Consumables |
203 |
Toner cartridges (print cartridges) |
203 |
Process cartridges (image drums) |
205 |
Waste toner bottle (toner collection bottle) |
207 |
Transfer cleaner (cleaning blade) |
208 |
Transfer roller |
209 |
External covers |
210 |
Control panel overlay |
210 |
Control panel |
211 |
To reinstall |
211 |
Right upper cover |
212 |
Left upper cover |
214 |
Top right cover |
215 |
To reinstall |
216 |
Top left cover |
217 |
To reinstall |
218 |
Front doors |
219 |
Fuser door |
220 |
Intermediate transfer belt (ITB) door |
222 |
Left back cover |
226 |
Left lower cover |
227 |
Right back cover |
229 |
Back cover |
230 |
Major assemblies |
231 |
Process cartridge (image drum) door |
231 |
Laser/scanner assembly |
233 |
To reinstall |
234 |
Printing a laser/scanner adjustment page |
235 |
Reading a laser/scanner adjustment page |
237 |
Overview |
237 |
Adjusting the laser/scanner assemblies |
239 |
Overview |
239 |
Laser scanner adjustment step 1 |
240 |
Laser/scanner adjustment step 2 |
244 |
Delivery unit |
251 |
Delivery unit sensor |
255 |
To reinstall |
255 |
Vertical feed unit |
256 |
Duplexer |
260 |
Fuser |
261 |
Intermediate transfer belt (ITB) |
262 |
Density and registration sensor assembly |
264 |
Right back fan |
267 |
Right front fan |
268 |
Secondary transfer assembly (T2) |
269 |
To reinstall |
273 |
Pickup unit |
274 |
Temperature and humidity sensor |
282 |
To reinstall |
282 |
High-voltage power supply |
283 |
Low-voltage power supply |
284 |
Registration assembly |
285 |
To reinstall |
291 |
Delivery fan |
292 |
Fuser fan |
293 |
P-crg (image drum) drive assembly |
294 |
T-crg (print cartridge) drive assembly |
298 |
Fuser motor |
300 |
Fuser drive assembly |
301 |
DC controller |
302 |
To reinstall |
303 |
Formatter PCB |
304 |
Formatter cage |
306 |
High-voltage contact |
308 |
Post charger power supply |
309 |
Tray 1 pickup roller |
311 |
Tray 1 separation pad |
312 |
Left door switch |
313 |
Right door switch (front and right side doors) |
314 |
ITB sensor |
315 |
Upper left door sensor |
316 |
Fuser front paper sensor |
317 |
Fuser sensor PCA |
318 |
2,000-sheet tray 4 for the HP LaserJet 9500hdn printer |
319 |
Front and right side orientation |
319 |
Back and left side orientation |
319 |
Left side cover |
320 |
To reinstall |
320 |
Right side cover |
321 |
To reinstall |
321 |
Back covers |
322 |
Center back cover |
322 |
Right back cover |
322 |
Left back cover |
322 |
Tray 4 |
323 |
Rollers (pickup, feed, and separation) |
324 |
To reinstall |
324 |
Registration assembly |
325 |
Drive motor |
326 |
Drive assembly |
326 |
Controller board |
327 |
Paper-size detection switch PCB |
328 |
To reinstall |
328 |
Power supply |
329 |
Pickup assembly |
330 |
Paper connecting unit |
331 |
Troubleshooting |
333 |
Introduction |
336 |
Troubleshooting process |
336 |
Pre-troubleshooting checklist |
336 |
Power checks |
338 |
Control panel checks |
338 |
Troubleshooting tools and procedures |
339 |
Hardware and electrical troubleshooting tools |
339 |
Engine diagnostic tools |
339 |
Defeating interlocks |
339 |
Engine diagnostics preconditions |
340 |
Disable cartridge test |
340 |
Paper-path test (and automatic sensors test) |
340 |
Sensor test (interactive) |
341 |
Components test |
342 |
Component test: Transfer motors test |
343 |
Component test: Belt only test |
343 |
Component test: Image drum motors test |
344 |
Component test: YMCK laser test |
346 |
Component test: Tray 1 feed motor test |
347 |
Component test: Tray 3 feed drive test |
349 |
Component test: Pre-registration test |
349 |
Component test: Face-up solenoid test |
350 |
Print stop test |
351 |
Engine-test button |
352 |
Engine-test-print page |
352 |
Formatter heartbeat LED |
353 |
Information pages |
354 |
Configuration page |
354 |
Supplies status pages |
356 |
Usage page |
358 |
File directory page |
359 |
Electrical connection and contact failures |
360 |
Image-formation and print-quality troubleshooting tools |
361 |
Print-quality problems associated with the environment |
361 |
Print-quality problems associated with media |
361 |
Reseating consumables |
361 |
Cleaning the post charger |
361 |
Cleaning the fuser input |
361 |
Color band test |
366 |
Engine test print page |
366 |
Laser/scanner adjustment page |
367 |
Door ruler and repeating defect frequencies |
367 |
Sample defects and solutions |
368 |
Repeating marks (98 mm) |
369 |
Repeating marks (45 mm) |
370 |
Lines and bands appear perpendicular to feed direction |
373 |
Lines, streaks or scratches appear parallel to feed direction |
376 |
Diagonal bands or lines |
380 |
Light or faint image and dropouts |
382 |
Wavy brush marks |
386 |
Color plane misregistration |
387 |
Primary color covers entire page |
389 |
Ghosted image (98 mm) |
390 |
Ghosted image (140 mm) |
391 |
Distorted or misplaced image |
393 |
Poorly fused image |
394 |
Missing color plane |
396 |
Blank |
397 |
Hand or fingerprints |
397 |
Fine, yellow dot background |
399 |
Toner halos or explosions occur around solid secondary colors |
400 |
Control panel print-quality adjustments |
402 |
Print-quality problems associated with jams |
404 |
Media and paper-path troubleshooting tools |
405 |
Paper-path jam sensors |
405 |
Determine the problem source: print media or printer |
410 |
Using the straightest paper path |
411 |
Determine if problem is caused by the duplexing process |
411 |
Isolate the source of the jam |
411 |
Determine where media jams occur |
411 |
Determine whether the printer is experiencing misfeeds or multifeed jams |
411 |
Print-quality problems associated with media |
411 |
Isolate a media brand |
412 |
Isolate a media type |
412 |
Wrinkling envelopes |
412 |
Poor fusing |
412 |
Overhead transparency defects |
413 |
Media jam |
413 |
Customer print job |
414 |
Clearing jams |
414 |
Tests for troubleshooting paper-path problems |
415 |
Print stop test |
415 |
Paper-path test |
415 |
Sensor test |
415 |
Tray alignment adjustment |
415 |
Noise-troubleshooting tools |
416 |
Control panel messages for the HP LaserJet 9500 Series printer |
417 |
Control panel and event log message format |
418 |
Event log page |
418 |
Print an event log |
418 |
Show an event log |
419 |
Interpret an event log |
419 |
Sample event log page |
420 |
Error message interpretation |
421 |
Alphabetical error messages for the HP LaserJet 9500 Series printer |
421 |
Numerical error messages for the HP LaserJet 9500 Series printer |
433 |
Data and communication troubleshooting tools |
468 |
Test message |
468 |
EIO troubleshooting |
468 |
Software/network troubleshooting |
468 |
Jetdirect configuration |
469 |
Verify network and server operation |
469 |
Jetdirect page |
470 |
Troubleshooting tools for the HP LaserJet 9500hdn printer tray 4 |
471 |
Tray 4 diagnostics label (LJ 9500) |
471 |
Tray 4 motor test (LJ 9500) |
471 |
Tray 4 standalone running test (LJ 9500) |
471 |
Tray 4 sensor test (LJ 9500) |
472 |
Tray 4 light pattern interpretation (LJ 9500) |
473 |
Tray 4 does not print media (LJ 9500) |
473 |
Parts and diagrams |
475 |
Introduction |
477 |
Ordering parts |
477 |
Customer support information |
477 |
Terminology |
478 |
Unique parts |
478 |
Kits, supplies, accessories, exchange parts, and documentation |
481 |
Hardware identification |
485 |
Illustrations and parts lists |
486 |
External covers and panels |
486 |
Left cover assembly |
490 |
Right door assembly |
491 |
Internal components (1 of 9) |
492 |
Internal components (2 of 9) |
494 |
Internal components (3 of 9) |
496 |
Internal components (4 of 9) |
498 |
Internal components (5 of 9) |
500 |
Internal components (6 of 9) |
502 |
Internal components (7 of 9) |
504 |
Internal components (8 of 9) |
506 |
Internal components (9 of 9) |
508 |
Registration drive assembly |
510 |
Process cartridge drive assembly (image drum drive) |
511 |
Toner cartridge drive assembly (print cartridge drive) |
512 |
Fuser drive assembly |
514 |
Cassette assembly |
516 |
Paper pickup assembly (1 of 3) |
518 |
Paper pickup assembly (2 of 3) |
520 |
Paper pickup assembly (3 of 3) |
522 |
Manual feed pickup assembly (tray 1) (1 of 2) |
524 |
Manual feed pickup assembly (tray 1) (2 of 2) |
526 |
Registration assembly |
528 |
Secondary transfer assembly (T2) (1 of 2) |
530 |
Secondary transfer assembly (T2) (2 of 2) |
532 |
Delivery feed assembly |
533 |
Face down delivery assembly |
534 |
Delivery cover assembly |
535 |
Fuser assembly |
536 |
PCB assemblies |
537 |
Tray 4 |
538 |
Tray 4 main body |
538 |
Tray 4 drive assembly |
542 |
Tray 4 PCA location |
543 |
Pedestal |
544 |
Pedestal main body (1 of 2) |
544 |
Pedestal main body (2 of 2) |
545 |
Master parts lists |
546 |
Alphabetical parts list |
546 |
Numerical parts list |
552 |