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HP Color LaserJet CM6030/CM6040 HP Color LaserJet CM6040/CM6030 MFP Series - U - Page 12

AREA 6: Clear jams in Tray 1, Use the HP Jetdirect firmware

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Page 12 highlights

Install memory ...201 Install DDR memory DIMMs 201 Enable memory 204 Enable memory for Windows 2000 and XP 204 Install an HP Jetdirect or EIO print server card or EIO hard disk 205 Replace the staple cartridge 207 Replace saddle stitch staple cartridges in the booklet maker 209 Clean the product ...212 Clean the outside of the product 212 Clean the touchscreen ...212 Clean the scanner glass 212 Cleaning the ADF delivery system 212 Clean the ADF delivery system 213 Clean the ADF rollers 214 ADF maintenance kit ...216 Calibrate the scanner ...217 Upgrade the firmware ...218 Determine the current firmware version 218 Download new firmware from the HP Web site 218 Transfer the new firmware to the product 218 Use FTP to upload the firmware through a browser 218 Use FTP to upgrade the firmware on a network connection 219 Use HP Web Jetadmin to upgrade the firmware 220 Use MS-DOS commands to upgrade the firmware 220 Use the HP Jetdirect firmware 221 15 Solve problems Solving general problems ...224 Troubleshooting checklist 224 Restore factory settings 225 Factors that affect product performance 225 Control-panel message types ...226 Control-panel messages ...227 Jams ...228 Common causes of jams 228 Jam locations ...229 Clear jams ...229 AREA 1: Clear jams in the output bin 230 AREA 2: Clear jams in the fuser 232 Clear jams in the duplex area 236 AREA 5: Clear jams in Tray 2 and the internal paper path 239 AREA 6: Clear jams in Tray 1 242 AREA 7: Clear jams in optional Trays 3, 4, and 5 245 x ENWW

Section	Page
Product basics	17
Product comparison	18
Product features	20
Quick Reference Job Aids	23
Product walkaround	24
Front view	24
HP Color LaserJet CM6030 and CM6040 MFP Series	24
Back view	25
Interface ports	26
Serial number and model number location	26
Control panel	29
Use the control panel	30
Control-panel layout	30
Home screen	31
Buttons on the touchscreen	32
Control-panel help system	32
Navigate the Administration menu	33
Information menu	34
Default Job Options menu	36
Default Options for Originals	36
Image adjustment	37
Default Copy Options	38
Default Fax Options	39
Default E-mail Options	40
Default Send to Folder Options	41
Default Print Options	42
Time/Scheduling menu	43
Management menu	45
Initial Setup menu	47
Networking and I/O	47
Fax Setup	54
E-mail Setup	57
Send Setup menu	57
Device Behavior menu	58
Print Quality menu	65
Troubleshooting menu	69
Resets menu	75
Service menu	76
Software for Windows	77
Supported operating systems for Windows	78
Supported printer drivers for Windows	79
HP Universal Print Driver (UPD)	80
UPD installation modes	80
Select the correct printer driver for Windows	81
Priority for print settings	82
Change printer-driver settings for Windows	83
Remove software for Windows	84
Supported utilities for Windows	85
HP Web Jetadmin	85
Embedded Web server	85
HP Easy Printer Care	85
Software for other operating systems	87
Use the product with Macintosh	89
Software for Macintosh	90
Supported operating systems for Macintosh	90
Supported printer drivers for Macintosh	90
Remove software from Macintosh operating systems	90
Priority for print settings for Macintosh	90
Change printer-driver settings for Macintosh	90
Software for Macintosh computers	91
HP Printer Utility	91
Open the HP Printer Utility	91
HP Printer Utility features	92
Supported utilities for Macintosh	92
Embedded Web server	92
Use features in the Macintosh printer driver	93
Print	93
Create and use printing presets in Macintosh	93
Resize documents or print on a custom paper size	93
Print a cover page	93
Use watermarks	94
Print multiple pages on one sheet of paper in Macintosh	94
Print on both sides of the page (duplex printing)	95
Set the stapling options	95
Store jobs	96
Set the color options	96
Use the Services menu	96
Connect the product	99
USB connection	100
Network connection	101
Network configuration	103
Benefits of a network connection	104
Supported network protocols	105
Configuring network settings	106
TCP/IP	106
Internet Protocol (IP)	106
Transmission Control Protocol (TCP)	106
IP address	106
Configure IP parameters	106
Dynamic Host Configuration Protocol (DHCP)	107
BOOTP	107
Subnets	107
Subnet mask	107
Gateways	107
Default gateway	107
Configure TCP/IPv4 parameters	108
Input or change the IP address	108
Set the subnet mask	108
Set the default gateway	109
Configure TCP/IPv6 parameters	109
Network utilities	110
Other components and utilities	110
Paper and print media	111
Understand paper and print media use	112
Supported paper and print media sizes	113
Supported paper types	116
Special paper or print media guidelines	118
Load paper and print media	119
Load Tray 1	119
Print envelopes	120
Load trays 2, 3, 4, or 5	120
Load standard-sized media into trays 2, 3, 4, or 5	120
Load undetectable standard-sized media into Tray 2, 3, 4, and 5	122
Load custom-size media into tray 2, 3, 4, or 5	123
Load large size paper into Tray 3, 4, or 5	124
Load letterhead, pre-printed, or pre-punched paper	124
Change the Image Rotation setting	125
Choose the correct orientation for loading letterhead, pre-printed, or pre-punched paper	125
Configure trays	130
Configure a tray when loading paper	130
Configure a tray to match print job settings	130
Automatic media type sensing (auto sense mode)	130
Auto sense settings	131
Select the paper by source, type, or size	131
Source	131
Type and Size	132
Choose an output location	133
Standard output bins	133
Optional output accessories	133
3-bin stapler/stacker features	134
Booklet maker finisher features	134
Accessory walkaround	134
Use the booklet-making feature	135
Create a booklet from the print driver	136
Create a booklet from a copy	136
Configure the accessory operation mode	137
Select the operating mode at the control panel	137
Select the operating mode in the printer driver	137
Select the operating mode in the printer driver (Mac OS X)	137
Use product features	139
Economy settings	140
Sleep and wake	140
Set economy modes from the EWS	141
Use the stapler	142
Supported paper sizes for stapling	142
Staple print jobs	144
Job storage features for print jobs	145
Gain access to the job storage features	145
Use the proof and hold feature	145
Create a proof and hold job	145
Print the remaining copies of a proof and hold job	146
Delete a proof and hold job	146
Use the personal job feature	147
Print a personal job	147
Delete a personal job	147
Use the QuickCopy feature	148
Create a QuickCopy job	148
Print additional copies of a QuickCopy job	148
Delete a QuickCopy job	148
Use the stored job feature for copy jobs	149
Create a stored copy job	149
Print a stored job	149
Delete a stored job	149
Print photos or marketing material	151
Supported glossy paper	151
Configure the paper tray	151
Configure the driver settings	152
Print weatherproof maps and outdoor signs	153
Supported tough paper	153
Configure the paper tray	153
Configure the driver settings	153
Set the duplex alignment	154
Print tasks	155
Cancel a print job	156
Stop the current print job from the control panel	156
Stop the current print job from the software program	156
Use features in the Windows printer driver	157
Open the printer driver	157
Use printing shortcuts	157
Set paper and quality options	157
Set document effects	158
Set document finishing options	158
Set product output options	158
Set job storage options	158
Set color options	159
Obtain support and product-status information	159
Set advanced printing options	160
Use color	161
Manage color	162
Automatic or manual color adjustment	162
Manual color options	162
Print in grayscale	163
Restrict color use	163
Restrict color printing and copying from the control panel	163
RGB Color (Color Themes)	163
Match colors	165
Sample book color matching	165
Printing color samples	165
PANTONE® color matching	166
Advanced color use	167
HP ImageREt 4800	167
Paper selection	167
sRGB	167
Print in four colors — CMYK	167
CMYK ink set emulation (HP postscript level 3 emulation)	167
Copy	169
Use the Copy screen	170
Set the default copy options	170
Copy from the scanner glass	170
Copy from the document feeder	170
Adjust the copy settings	171
Copy two-sided documents	172
Copying two-sided documents manually	172
Copy two-sided documents automatically	172
Copy mixed-size originals	174
Change the copy-collation setting	175
Copy photos and books	176
Combine copy jobs by using Job Build	177
Cancel a copy job	178
Scan and send to e-mail	179
Configure e-mail settings	180
Supported protocols	180
Configure e-mail server settings	180
Use the Send E-mail screen	182
Perform basic e-mail functions	183
Load documents	183
Send documents	183
Send a document	183
Use the auto-complete function	184
Use the address book	184
Create a recipient list	184
Use the local address book	185
Add e-mail addresses to the local address book	185
Delete e-mail addresses from the local address book	185
Change e‑mail settings for the current job	186
Scan to a folder	187
Scan to a workflow destination	188
Fax	189
Analog fax	190
Connect the fax accessory to a phone line	190
Configure and use the fax features	190
Digital fax	192
Manage and maintain the product	193
Information pages	194
HP Easy Printer Care	196
Open the HP Easy Printer Care software	196
HP Easy Printer Care software sections	196
Embedded Web server	199
Open the embedded Web server by using a network connection	199
Embedded Web server sections	200
Use HP Web Jetadmin software	203
Security features	204
Secure the embedded Web server	204
Foreign Interface Harness (FIH)	204
Requirements	204
Use the FIH	204
Enable the FIH portal	204
Disable the FIH portal	205
Secure Disk Erase	205
Data affected	205
Gain access to Secure Disk Erase	206
Additional Information	206
DSS authentication	206
Lock the control-panel menus	206
Set the real-time clock	207
Set the date format	207
Set the date	207
Set the time format	207
Set the time	207
Manage supplies	209
Print-cartridge storage	209
HP policy on non-HP print cartridges	209
HP fraud hotline and Web site	209
Replace supplies	210
Locate supplies	210
Supply replacement guidelines	210
Approximate replacement intervals for supplies	211
Change print cartridges	211
Change image drums	214
Install memory	217
Install DDR memory DIMMs	217
Enable memory	220
Enable memory for Windows 2000 and XP	220
Install an HP Jetdirect or EIO print server card or EIO hard disk	221
Replace the staple cartridge	223
Replace saddle stitch staple cartridges in the booklet maker	225
Clean the product	228
Clean the outside of the product	228
Clean the touchscreen	228
Clean the scanner glass	228
Cleaning the ADF delivery system	228
Clean the ADF delivery system	229
Clean the ADF rollers	230
ADF maintenance kit	232
Calibrate the scanner	233
Upgrade the firmware	234
Determine the current firmware version	234
Download new firmware from the HP Web site	234
Transfer the new firmware to the product	234
Use FTP to upload the firmware through a browser	234
Use FTP to upgrade the firmware on a network connection	235
Use HP Web Jetadmin to upgrade the firmware	236
Use MS-DOS commands to upgrade the firmware	236
Use the HP Jetdirect firmware	237
Solve problems	239
Solving general problems	240
Troubleshooting checklist	240
Restore factory settings	241
Factors that affect product performance	241
Control-panel message types	242
Control-panel messages	243
Jams	244
Common causes of jams	244
Jam locations	245
Clear jams	245
AREA 1: Clear jams in the output bin	246
AREA 2: Clear jams in the fuser	248
Clear jams in the duplex area	252
AREA 5: Clear jams in Tray 2 and the internal paper path	255
AREA 6: Clear jams in Tray 1	258
AREA 7: Clear jams in optional Trays 3, 4, and 5	261
AREA 8: Clear jams in the optional finishing devices	264
Clear jams in the output-accessory bridge	264
Clear jams in the sorter area	265
Clear jams in the booklet maker	266
AREA 9: Clear jams in the ADF	268
Clear staple jams	269
Clear staple jams in the main stapler	269
Clear staple jams in the booklet maker	270
Jam recovery	273
Paper-handling problems	274
Product feeds multiple sheets	274
Product feeds incorrect page size	274
Product pulls from incorrect tray	274
Paper does not feed automatically	275
Paper does not feed from Tray 2, 3, 4, or 5	275
Transparencies or glossy paper will not feed	276
Envelopes jam or will not feed in the product	277
Output is curled or wrinkled	277
Product will not duplex or duplexes incorrectly	278
Understand lights on the formatter	279
HP Jetdirect LEDs	279
Heartbeat LED	279
Correct print quality and copy quality problems	280
Example print quality problems	280
Repetitive defects ruler	280
Print quality problems associated with the environment	282
Print quality problems associated with jams	282
Optimize and improve image quality	282
Use supported paper	282
Calibrate the product	282
Specify the correct paper type	283
Clean the fuser	283
Respond to control panel error messages	283
Clean the registration second transfer assembly	284
Use manual print modes	286
Print-quality-troubleshooting pages	287
Performance problems	288
Solve fax problems	289
Solve e-mail problems	289
Validate the SMTP gateway address	289
Validate the LDAP gateway address	289
Solve network connectivity problems	290
Solve network printing problems	290
Verify communication over the network	291
Solve common Macintosh problems	292
Supplies and accessories	295
Order parts, accessories, and supplies	296
Order directly from HP	296
Order through service or support providers	296
Order directly through the embedded Web server (for printers that are connected to a network)	296
Order directly through the HP Easy Printer Care software	296
Part numbers	297
Accessories	297
Print cartridges	297
Image drums	297
Maintenance kits	297
Memory	298
Cables and interfaces	298
Service and support	299
Hewlett-Packard limited warranty statement	300
Print cartridge limited warranty statement	302
Color LaserJet Fuser Kit, Transfer Kit, and Roller Kit Limited Warranty Statement	303
Customer self repair warranty service	304
Customer support	305
Availability of support and service	306
HP maintenance agreements	307
On-site service agreements	307
Priority onsite service	307
Next-day onsite service	307
Weekly (volume) on-site service	307
Product specifications	309
Physical specifications	310
Electrical specifications	311
Acoustic specifications	312
Environmental specifications	313
Regulatory information	315
Compliance with FCC regulations	316
Declaration of Conformity	317
Declaration of Conformity	318
Environmental product stewardship program	319
Protecting the environment	319
Ozone production	319
Power consumption	319
Toner consumption	319
Paper use	319
Plastics	319
HP LaserJet print supplies	319
Return and recycling instructions	320
United States and Puerto Rico	320
Multiple returns (more than one cartridge)	320
Single returns	320
Shipping	320
Non-U.S. returns	320
Paper	320
Material restrictions	320
Disposal of waste equipment by users in private households in the European Union	321
Material Safety Data Sheet (MSDS)	321
For more information	322
Certificate of volatility	323
Types of memory	323
Volatile memory	323
Non-volatile memory	323
Hard-disk-drive memory	323
Safety statements	324
Laser safety	324
Canadian DOC regulations	324
VCCI statement (Japan)	324
Power cord statement (Japan)	324
EMI statement (Korea)	324
EMI statement (Taiwan)	325
General telecom statement	325
Laser statement for Finland	325
Substances Table (China)	326

Match case Limit results 1 per page

Install memory

.................................................................................................................

201

Install DDR memory DIMMs

............................................................................

201

Enable memory

...............................................................................................

204

Enable memory for Windows 2000 and XP

....................................

204

Install an HP Jetdirect or EIO print server card or EIO hard disk

....................

205

Replace the staple cartridge

............................................................................................

207

Replace saddle stitch staple cartridges in the booklet maker

..........................................

209

Clean the product

.............................................................................................................................

212

Clean the outside of the product

......................................................................................

212

Clean the touchscreen

.....................................................................................................

212

Clean the scanner glass

..................................................................................................

212

Cleaning the ADF delivery system

...................................................................................

212

Clean the ADF delivery system

.......................................................................

213

Clean the ADF rollers

......................................................................................

214

ADF maintenance kit

........................................................................................................................

216

Calibrate the scanner

.......................................................................................................................

217

Upgrade the firmware

.......................................................................................................................

218

Determine the current firmware version

...........................................................................

218

Download new firmware from the HP Web site

...............................................................

218

Transfer the new firmware to the product

........................................................................

218

Use FTP to upload the firmware through a browser

.......................................

218

Use FTP to upgrade the firmware on a network connection

...........................

219

Use HP Web Jetadmin to upgrade the firmware

.............................................

220

Use MS-DOS commands to upgrade the firmware

.........................................

220

Use the HP Jetdirect firmware

.........................................................................................

221

Solve problems

Solving general problems

.................................................................................................................

224

Troubleshooting checklist

................................................................................................

224

Restore factory settings

...................................................................................................

225

Factors that affect product performance

..........................................................................

225

Control-panel message types

...........................................................................................................

226

Control-panel messages

..................................................................................................................

227

Jams

.................................................................................................................................................

228

Common causes of jams

.................................................................................................

228

Jam locations

...................................................................................................................

229

Clear jams

........................................................................................................................

229

AREA 1: Clear jams in the output bin

..............................................................

230

AREA 2: Clear jams in the fuser

.....................................................................

232

Clear jams in the duplex area

.........................................................................

236

AREA 5: Clear jams in Tray 2 and the internal paper path

.............................

239

AREA 6: Clear jams in Tray 1

.........................................................................

242

AREA 7: Clear jams in optional Trays 3, 4, and 5

...........................................

245

ENWW