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Clear jams, Prevent jams

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Clear jams Prevent jams Common causes of jams1 Cause Solution The paper length and width guides are not adjusted correctly. Adjust the guides so they are against the paper stack. The media does not meet specifications. Use only media that meets HP specifications. See Paper and print media on page 71. You are using media that has already passed through a printer or copier. Do not use media that has been previously printed on or copied. An input tray is loaded incorrectly. Remove any excess media from the input tray. Make sure that the stack is below the maximum stack height mark in the tray. See Load paper trays on page 80. The media is skewed. The input-tray guides are not adjusted correctly. Adjust them so that they hold the stack firmly in place without bending it. The media is binding or sticking together. Remove the media, flex it, rotate it 180 degrees, or flip it over. Reload the media into the input tray. NOTE: Do not fan paper. Fanning can create static electricity, which can cause paper to stick together. The media is removed before it settles into the output bin. Wait until the page completely settles in the output bin before removing it. The paper is too heavy. Do not use paper that exceeds the supported weights for the input tray. See Supported paper types and tray capacity on page 78. Do not use paper that exceeds the supported weight for automatic duplex printing. See Supported paper sizes for duplex printing on page 77. The media is in poor condition. Replace the media. The internal rollers from the tray are not picking up the media. Remove the top sheet of media. If the media is too heavy, it might not be picked from the tray. See Supported paper types and tray capacity on page 78. The media has rough or jagged edges. Replace the media. The media is perforated or embossed. Perforated or embossed media does not separate easily. Load sheets one at a time. Paper was not stored correctly. Replace the paper in the trays. Paper should be stored in the original packaging in a controlled environment. 1 If the product continues to jam, contact HP Customer Support or your authorized HP service provider. 182 Chapter 11 Solve problems ENWW

Section	Page
Product basics	17
Product comparison	18
Environmental features	19
Accessibility features	20
Product views	21
Front view	21
Back view	22
Interface ports	22
Serial number and model number location	23
Control panel layout	24
Control panel menus	25
Control panel menus	26
Sign In menu	26
Retrieve Job From USB menu	26
Retrieve Job From Device Memory menu	27
Supplies menu	28
Trays menu	30
Administration menu	31
Reports menu	31
General Settings menu	31
Retrieve From USB Settings menu	36
Print Settings menu	36
Print Options menu	37
Display Settings menu	39
Manage Supplies menu	40
Manage Trays menu	41
Network Settings menu	42
Troubleshooting menu	46
Device Maintenance menu	48
Backup/Restore menu	48
Calibration/Cleaning menu	48
USB Firmware Upgrade menu	49
Service menu	49
Software for Windows	51
Supported operating systems for Windows®	52
Supported printer drivers for Windows	52
Select the correct printer driver for Windows	53
HP Universal Print Driver (UPD)	54
UPD installation modes	54
Priority for print settings	55
Change printer-driver settings for Windows	56
Change the settings for all print jobs until the software program is closed	56
Change the default settings for all print jobs	56
Change the product configuration settings	56
Remove software for Windows	57
Supported utilities for Windows	58
HP Web Jetadmin	58
HP Embedded Web Server	58
Software for other operating systems	59
Use the product with Mac	61
Software for Mac	62
Supported operating systems for Mac	62
Supported printer drivers for Mac	62
Install software for Mac operating systems	62
Install software for Mac computers connected directly to the product	62
Install software for Mac computers on a wired network	63
Configure the IP address	63
Install the Mac software	64
Remove software from Mac operating systems	65
Priority for print settings for Mac	66
Change printer-driver settings for Mac	66
Software for Mac computers	67
HP Utility for Mac	67
Open the HP Utility	67
HP Utility features	67
Supported utilities for Mac	68
HP Embedded Web Server	68
Print with Mac	69
Cancel a print job with a Mac	69
Change the paper size and type with Mac	69
Resize documents or print on a custom paper size with Mac	69
Create and use printing presets with Mac	70
Print a cover page with Mac	70
Use watermarks with Mac	71
Print multiple pages on one sheet of paper with Mac	71
Print on both sides of the page (duplex printing) with Mac	71
Store jobs with Mac	72
Set the color options with Mac	73
Use the Services menu with Mac	73
Solve problems with a Mac	73
Connect the product	75
Supported network operating systems	76
Printer sharing disclaimer	76
Connect with USB	77
Connect to a network	77
Supported network protocols	77
Install the product on a wired network	80
Configure the IP address	80
Install the software	81
Configure network settings	82
View or change network settings	82
Set or change the network password	82
Manually configure IPv4 TCP/IP parameters from the control panel	83
Manually configure IPv6 TCP/IP parameters from the control panel	84
Link speed and duplex settings	85
Paper and print media	87
Understand paper use	88
Special paper guidelines	88
Change the printer driver to match the paper type and size	90
Supported paper sizes	91
Supported paper sizes for duplex printing	93
Supported paper types and tray capacity	94
Load paper trays	96
Load Tray 1	96
Load Tray 2, Tray 3, and optional Trays 4, 5, and 6 with standard-size paper	97
Load Tray 2, Tray 3, and optional Trays 4, 5, and 6 with custom-size paper	99
Tray and bin capacity	100
Paper orientation for loading trays	101
Paper orientation for loading Tray 1	102
Paper orientation for loading Tray 2, Tray 3, or optional Trays 4, 5, and 6	104
Configure trays	106
Configure a tray when loading paper	106
Configure a tray to match print job settings	106
Configure a tray from the control panel	106
Automatic paper sensing (auto-sense mode)	107
Auto-sense settings	107
Select the paper by source, type, or size	107
Source	107
Type and size	107
Manage supplies	109
Print cartridge information	110
Supplies views	110
Print cartridge views	110
Manage print cartridges	111
Settings for print cartridges	111
Print when a print cartridge is at estimated end of life	111
Enable or disable the Very Low Settings options from the control panel	111
Recycle supplies	112
Print-cartridge storage	112
HP policy on non-HP print cartridges	112
HP fraud hotline and Web site	113
Replacement instructions	114
Replace print cartridges	114
Replace the toner collection unit	116
Solve problems with supplies	119
Check the print cartridges	119
Inspect the print cartridge for damage	120
Repeating defects	121
Print the Supplies Status page	121
Interpret control panel messages for supplies	122
Print tasks	129
Cancel a print job	130
Basic print tasks with Windows	131
Open the printer driver with Windows	131
Get help for any printing option with Windows	132
Change the number of print copies with Windows	132
Save custom print settings for reuse with Windows	132
Use a printing shortcut with Windows	132
Create printing shortcuts	134
Improve print quality with Windows	137
Select the page size with Windows	137
Select a custom page size with Windows	137
Select the paper type with Windows	137
Select the paper tray with Windows	137
Select the print resolution	137
Print on both sides (duplex) with Windows	139
Manually print on both sides with Windows	139
Automatically print on both sides with Windows	140
Print multiple pages per sheet with Windows	142
Select page orientation with Windows	143
Set color options with Windows	145
Additional print tasks with Windows	147
Print colored text as black (grayscale) with Windows	147
Print on preprinted letterhead or forms with Windows	148
Print on special paper, labels, or transparencies	150
Print the first or last page on different paper with Windows	153
Scale a document to fit page size	155
Add a watermark to a document with Windows	157
Create a booklet with Windows	158
Use job storage features with Windows	159
Create a stored job with Windows	160
Print a stored job	161
Delete a stored job	162
Set job storage options with Windows	162
Print one copy for proof before printing all the copies	162
Temporarily store a personal job on the product and print it later	162
Temporarily store a job on the product	163
Permanently store a job on the product	163
Make a permanently stored job private so that anyone who tries to print it must provide a PIN	163
Receive notification when someone prints a stored job	164
Set the user name for a stored job	164
Specify a name for the stored job	164
Print special jobs with Windows	165
Print business graphics or marketing material	165
Supported glossy paper	165
Print weatherproof maps and outdoor signs	165
Supported tough paper	166
Set the duplex alignment	166
Walk-up USB printing	167
Color	169
Adjust color	170
Automatic	170
Print in Grayscale	170
Manual color adjustment	171
Manual color options	171
Use the HP EasyColor option	172
Match colors	173
Sample book color matching	173
Print color samples	174
PANTONE® color matching	174
Advanced color use	175
HP ColorSphere toner	175
HP ImageREt 3600	175
Paper selection	175
Color options	175
Standard red-green-blue (sRGB)	176
Manage and maintain	177
Print information pages	178
Print the menu map	178
Print the configuration report	178
Use the HP Embedded Web Server	179
Open the HP Embedded Web Server by using a network connection	179
Features	180
Information tab	180
General tab	180
Print tab	181
Troubleshooting tab	181
Security tab	182
Networking tab	182
Other Links list	182
Use HP Web Jetadmin software	183
Product security features	184
Security statements	184
IP Security	184
Secure the HP Embedded Web Server	184
Encryption support: HP Encrypted High Performance Hard Disks	184
Secure stored jobs	185
Lock the control panel menus	185
Lock the formatter	185
Economy settings	186
Optimize speed or energy usage	186
Power-saving modes	186
Set sleep mode	186
Set sleep delay	187
Wake time	187
Set the real-time clock	187
Set the wake time	188
Install external I/O cards	189
Clean the product	191
Clean the paper path	191
Product updates	192
Solve problems	193
Self help	194
Solve general problems	195
Troubleshooting checklist	195
Factors that affect product performance	196
Restore factory settings	196
Interpret control-panel messages	197
Control-panel message types	197
Control-panel messages	197
Clear jams	198
Prevent jams	198
Jam locations	199
Clear jams in the upper right door	200
Clear jams in the lower right door	202
Clear jams in Tray 1	203
Clear jams from Tray 2, Tray 3, or an optional tray	205
Clear jams in the output bin area	206
Change jam recovery	207
Paper does not feed automatically	208
Product feeds multiple sheets	209
Improve print quality	210
Select a paper type	210
Use paper that meets HP specifications	210
Print a cleaning page	211
Calibrate the product	211
Set the image registration	211
Internal print-quality test pages	212
Check the print cartridge	212
Use the printer driver that best meets your printing needs	213
Repetitive defects ruler	214
The product does not print or it prints slowly	215
Solve walk-up USB printing problems	216
The Open From USB menu does not open when you insert the USB accessory	216
The file does not print from the USB storage accessory	216
The file that you want to print is not listed in the Open From USB menu	216
Solve connectivity problems	217
Solve direct-connect problems	217
Solve network problems	217
Solve software problems	218
Solve common Windows problems	219
Solve common Mac problems	219
Supplies and accessories	223
Order parts, accessories, and supplies	224
Part numbers	225
Accessories	225
Print cartridges	225
Memory	225
Cables and interfaces	225
Maintenance kits	226
Service and support	227
Hewlett-Packard limited warranty statement	228
HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement	230
Color LaserJet Fuser Kit, Toner Collection Unit, and Transfer Kit Limited Warranty Statement	231
Data stored on the print cartridge	232
End User License Agreement	233
Customer self-repair warranty service	236
Customer support	237
Product specifications	239
Physical specifications	240
Power consumption, electrical specifications, and acoustic emissions	240
Environmental specifications	240
Regulatory information	241
FCC regulations	242
Environmental product stewardship program	243
Protecting the environment	243
Ozone production	243
Power consumption	243
Paper use	243
Plastics	243
HP LaserJet print supplies	243
Return and recycling instructions	244
United States and Puerto Rico	244
Multiple returns (more than one cartridge)	244
Single returns	244
Shipping	244
Residents of Alaska and Hawaii	244
Non-U.S. returns	244
Paper	245
Material restrictions	245
Disposal of waste equipment by users in private households in the European Union	245
Chemical substances	246
Material Safety Data Sheet (MSDS)	246
For more information	246
Declaration of conformity	247
Safety statements	249
Laser safety	249
Canadian DOC regulations	249
VCCI statement (Japan)	249
Power cord instructions	249
Power cord statement (Japan)	249
EMC statement (China)	250
EMC statement (Korea)	250
EMI statement (Taiwan)	250
Laser statement for Finland	250
GS statement (Germany)	251
Substances Table (China)	251
Restriction on Hazardous Substances statement (Turkey)	251

Match case Limit results 1 per page

Clear jams

Prevent jams

Common causes of jams

Cause

Solution

The paper length and width guides are not adjusted correctly.

Adjust the guides so they are against the paper stack.

The media does not meet specifications.

Use only media that meets HP specifications. See

Paper and

print media

on page

You are using media that has already passed through a

printer or copier.

Do not use media that has been previously printed on or

copied.

An input tray is loaded incorrectly.

Remove any excess media from the input tray. Make sure that

the stack is below the maximum stack height mark in the tray.

See

Load paper trays

on page

The media is skewed.

The input-tray guides are not adjusted correctly. Adjust them

so that they hold the stack firmly in place without bending it.

The media is binding or sticking together.

Remove the media, flex it, rotate it 180 degrees, or flip it

over. Reload the media into the input tray.

NOTE:

Do not fan paper. Fanning can create static

electricity, which can cause paper to stick together.

The media is removed before it settles into the output bin.

Wait until the page completely settles in the output bin before

removing it.

The paper is too heavy.

Do not use paper that exceeds the supported weights for the

input tray. See

Supported paper types and tray capacity

on page

Do not use paper that exceeds the supported weight for

automatic duplex printing. See

Supported paper sizes for

duplex printing

on page

The media is in poor condition.

Replace the media.

The internal rollers from the tray are not picking up the media.

Remove the top sheet of media. If the media is too heavy, it

might not be picked from the tray. See

Supported paper types

and tray capacity

on page

The media has rough or jagged edges.

Replace the media.

The media is perforated or embossed.

Perforated or embossed media does not separate easily. Load

sheets one at a time.

Paper was not stored correctly.

Replace the paper in the trays. Paper should be stored in the

original packaging in a controlled environment.

If the product continues to jam, contact HP Customer Support or your authorized HP service provider.

182

Chapter 11

Solve problems

ENWW