HP Color LaserJet Enterprise MFP X677s User Guide
HP Color LaserJet Enterprise MFP X677s Manual
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- HP Color LaserJet Enterprise MFP X677s | User Guide - Page 1
HP Color LaserJet Enterprise MFP X677 HP Color LaserJet Enterprise MFP X67755 HP Color LaserJet Enterprise MFP X67765 User Guide www.hp.com/support/colorljX677MFP - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 2
HP Color LaserJet Enterprise MFP X677, X67755, X67765, HP Color LaserJet Enterprise Flow MFP X677, X67755, X67765 - User Guide SUMMARY This guide provides configuration, use, warranty, safety and environmental information. - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 3
contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 4
panel view...5 Printer specifications ...8 Technical specifications...8 Supported operating systems ...11 Mobile printing solutions...13 30 Print envelopes ...30 Envelope orientation...30 Load and print labels...31 Manually feed labels ...31 Label orientation ...32 3 Supplies, accessories, and - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 5
type (Windows)...48 Additional print tasks...48 Print tasks (macOS) ...49 How to print (macOS) ...49 Automatically print on both sides (macOS) ...49 Manually print on both sides (macOS)...49 Print multiple pages per sheet (macOS) ...50 Select the paper type (macOS)...50 Additional print tasks...51 - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 6
6 Scan...65 Set up Scan to Email...65 Introduction ...65 Before you begin...65 Step one: Access the HP Embedded Web Server (EWS)...66 Step two: Configure the Network Identification settings ...67 Step three: Configure the Send to Email feature ...67 Step four: Configure the Quick Sets (optional)... - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 7
panel 123 Manually configure IPv6 TCP/IP parameters from the control panel 124 Link speed and duplex settings...124 Printer security features...125 Introduction ...125 Security statements ...125 Assign an administrator password...125 IP Security ...126 Encryption support: HP High Performance - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 8
-standing finisher...194 Resolving color print quality problems ...198 Introduction ...198 Troubleshoot print quality...199 Improve copy image quality... ...219 Solve wired network problems...219 Solve wireless network problems ...219 Appendix A Service and support...220 HP limited warranty statement - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 9
site ...231 Data stored on the toner cartridge...231 End User License Agreement...232 Customer self-repair warranty service ...236 Customer support...236 Appendix B Environmental product stewardship program...238 Protecting the environment...238 Ozone production...238 Power consumption...238 Toner - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 10
Canada ICES-003 Compliance Statement 248 VCCI statement (Japan)...248 EMC statement (Korea)...249 EMC statement (China)...249 Power cord instructions ...249 Power cord statement (Japan)...249 Laser safety...249 Laser statement for Finland...249 Nordic Statements (Denmark, Finland, Norway, Sweden - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 11
Notice for use in Russia...258 Mexico statement ...258 Taiwan statement ...258 Taiwan NCC statement...258 Thailand Wireless Statement...258 RFID/NFC Statement ...258 China Short Range Device Statement ...258 Index ...259 x - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 12
's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information Warning icons Use caution if you see a warning icon on your HP - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 13
when using this product to reduce risk of injury from fire or electric shock. ● Read and understand all instructions in the user guide. ● Observe all warnings and instructions marked on the product. ● Use only a grounded electrical outlet when connecting the product to a power source. If you - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 14
Figure 1-6 Printer front view - dn and zs models 1 234 5 1 234 19 18 8 18 9 17 10 17 16 11 16 12 15 15 14 14 13 13 Item Description 1 Automatic document feeder output tray 2 Automatic document feeder cover, for access for clearing jams 3 Automatic document feeder input - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 15
Item Description 18 Output bin 19 Hardware integration pocket (HIP) location for models with an inner finisher Figure 1-7 Printer front view - z+ models 1 23 4 5 17 6 7 8 16 15 9 14 10 11 13 12 Item Description 1 Automatic document feeder output tray 2 Automatic document feeder - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 16
Printer back view Locate features on the back of the printer. Figure 1-8 Printer back view 1 2 3 4 Item Description 1 Local area network (LAN) Ethernet (RJ-45) network port 2 SuperSpeed USB 3.0 interface port 3 SuperSpeed USB 3.0 host port (for job storage and private printing) NOTE: This - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 17
The Home screen provides access to the printer features and indicates the current status of the printer. NOTE: The features that appear on the Home screen can vary, depending on the printer configuration. Figure 1-9 Control-panel view 12 34 i? 5 6 7 Item Control 1 Reset button 2 Sign In or - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 18
the optional wireless accessory is installed). ● Ethernet: View or change Ethernet connection settings. ● HP Web Services: View information to connect and print to the printer using HP Web Services (ePrint). 4 Help button Touch the Help button to open the embedded help system. The status line - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 19
Table 1-1 Touchscreen control panel actions (continued) Action Description Example Swipe Touch the screen and then move your finger Swipe until the Settings app displays. horizontally to scroll the screen sideways. Scroll Touch the screen and then move your finger vertically to scroll the - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 20
● X67765z+ - #49K92A ● X677 Configurable (can be custom-configured when ordered) Table 1-2 Paper handling specifications Paper handling features X677dn X677s X677z X677zs X677z+ X67755dn X67755zs X67755z+ X67765dn X67765zs X67765z+ X677 Configurable Tray 1 (100-sheet capacity) Tray 2 ( - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 21
Table 1-3 Connectivity specifications (continued) Connectivity features X677dn X67755dn X67765dn Hardware integration pocket (HIP) for connecting accessory and third-party devices X677s X677z X677zs X67755zs X67765zs X677z+ X67755z+ X67765z+ X677 Configurable Table 1-4 Print specifications - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 22
PCL 6 and HP print drivers for macOS and to the software installer. Windows: The HP Software Installer can be downloaded from the printer support website for this printer and installs the correct "HP PCL.6" print driver, depending on the Windows operating system, along with optional software when - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 23
Linux, go to www.hp.com/go/linuxprinting. UNIX: For information and print drivers for UNIX®, go to www.hp.com/go/unixmodelscripts. Table 1-7 Supported operating systems and print drivers Operating system Print driver installed (from the software on the web) Windows 7 SP1, 32-bit and 64-bit The - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 24
.hp.com for HP's all-inclusive help for the printer. NOTE: For details on client and server operating systems and for HP UPD driver support for this printer, go to www.hp.com/go/upd. Under Additional information, click the links. Table 1-8 Minimum system requirements Windows ● Internet connection - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 25
Figure 1-10 Printer dimensions (dn, s, and z models) 1 2 1 2 3 3 Table 1-9 Dimensions for the printer (dn, s, and z models) Measurement Printer fully closed 1. Width 500 mm (19.6 in) 2. Height 777 mm (30.6 in) 3. Depth 460 mm (18.1 in) Weight (with cartridges) 54 kg (119 lb) Printer - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 26
Figure 1-11 Printer dimensions (zs models) 1 2 1 2 3 3 Table 1-10 Dimensions for the printer (zs models) Measurement Printer fully closed 1. Width 520 mm (20.5 in) 2. Height 1275 mm (50.2 in) 3. Depth 528 mm (20.8 in) Weight (with cartridges) 80 kg (176.4 lb) Printer fully opened 860 - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 27
, and acoustic emissions In order to operate properly, the printer must be in an environment that meets certain power specifications. See Support for HP Color LaserJet Enterprise MFP X677 for current information. CAUTION: Power requirements are based on the country/region where the printer - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 28
Guide that came with the printer. For additional instructions, go to HP support on the web. Go to Support for HP Color LaserJet Enterprise MFP X677 for HP's all-inclusive help for the printer, which includes the following information: ● Install and configure ● Learn and use ● Solve problems - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 29
all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information Use caution when loading the paper trays. CAUTION: Do not extend - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 30
1. Open Tray 1. 2. Pull out the tray extension to support the paper, if necessary. 3. Use the adjustment latch to spread the paper guides outward. 4. Load paper in the tray. Make sure that the paper fits under the fill line on the paper guides. NOTE: The maximum stack height is 10 mm (0.4 in), or - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 31
5. Using the adjustment latch, adjust the side guides so that they lightly touch the paper stack, but do not bend it. Tray 1 (multipurpose tray) paper orientation Position paper correctly in Tray 1 (multipurpose tray) to ensure the best print quality. 20 Chapter 2 Paper trays - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 32
Table 2-1 Letterhead or preprinted paper - Portrait Duplex mode 1-sided printing How to load paper Face-down Bottom edge leading into the printer Right side of pre-printed image leading into the printer Automatic 2-sided printing or with Alternative Letterhead Mode enabled Face-up Top edge - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 33
Table 2-2 Letterhead or preprinted paper - Landscape Duplex mode 1-sided printing How to load paper Face-down Right edge of pre-printed image leading into the printer Bottom edge leading into the printer Automatic 2-sided printing or with Alternative Letterhead Mode enabled Face-up Left side of - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 34
Table 2-3 Prepunched paper - Portrait Duplex mode 1-sided printing How to load paper Face-down Holes toward the back of the printer Automatic 2-sided printing or with Alternative Letterhead Mode enabled Face-up Holes toward the back of the printer Table 2-4 Prepunched paper - Landscape Duplex - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 35
Table 2-4 Prepunched paper - Landscape (continued) Duplex mode Automatic 2-sided printing or with Alternative Letterhead Mode enabled How to load paper Face-up Holes towards the printer Load paper to Tray 2 Review the following information about loading paper to Tray 2. Load Tray 2 or the optional - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 36
down the blue lock/unlock toggle switch on the rear paper-width guide, pinching the blue adjustment latch on the front paper-width guide, and then sliding the guides to the fully open position. 3. Adjust the paper-length guide by pushing in at the bottom of the blue adjustment latch while sliding - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 37
NOTE: To prevent jams, adjust the paper guides to the correct size and do not overfill the tray. Be sure that the top of the stack is below the tray full indicator. 6. Close - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 38
Table 2-5 Letterhead or preprinted paper - Portrait Duplex mode 1-sided printing How to load paper Face-up Top edge at the back of the tray Top edge at the left side of the tray Automatic 2-sided printing or with Alternative Letterhead Mode enabled Face-down Top edge at the back of the tray NOTE - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 39
Table 2-6 Letterhead or preprinted paper - Landscape Duplex mode 1-sided printing How to load paper Face-up Top edge at the left side of the tray Top edge at the back of the tray Automatic 2-sided printing or with Alternative Letterhead Mode enabled Face-down Top edge at the right side of the - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 40
Table 2-7 Prepunched paper - Portrait Duplex mode 1-sided printing How to load paper Face-up Holes at the left side of the tray, with the top of the form at the rear of the printer Holes at the back of the tray Automatic 2-sided printing or with Alternative Letterhead Mode enabled Face-down - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 41
use only Tray 1 (multipurpose tray). Tray 2 and the optional 550-sheet trays do not support envelopes. Tray 1 (multipurpose tray) holds up to 10 envelopes. Print envelopes To print envelopes using the manual feed option, follow these steps to select the correct settings in the print driver, and then - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 42
To print on sheets of labels, use only Tray 1 (multipurpose tray). Tray 2, Tray 3 and the optional 2 x 520-sheet trays do not support labels. Manually feed labels Use the manual feed mode for Tray 1 (multipurpose tray) to print sheets of labels. 1. From the software program, select the Print option - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 43
5. In the Paper type drop-down list, select Labels. 6. In the Paper source drop-down list, select Manual feed. 7. Click the OK button to close the Document Properties dialog box. 8. In the Print dialog box, click the Print button to print the job. - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 44
● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information cartridge life remaining can vary. To purchase cartridges, contact the managed service representative. Make sure to have the product model number, which appears - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 45
menu. CAUTION: Do not try to pull the toner cartridge out by force before it has been released. 1. Release the toner cartridge by following the instructions on the control panel. 2. Open the toner cartridge door on the front of the printer. 3. Grasp the end of the toner cartridge and pull it - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 46
. 7. Close the toner cartridge door. 8. Pack the used toner cartridge into the box that the new toner cartridge came in. See the enclosed recycling guide for information about recycling. In the U.S. and Canada, a pre-paid shipping label is included in the box. In other countries/regions, go to www - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 47
Replace the imaging drum Replace the imaging drum if you receive a message on the printer control panel. Replace the imaging drum Follow these steps to replace the imaging drum. 1. Open the front door. NOTE: If necessary, remove two screws holding the imaging drum access cover in place, and then - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 48
4. Hold both ends of the imaging drum cartridge and rock it back and forth end to end to evenly distribute the toner that is inside. 5. Align the imaging drum cartridge with its slot and insert it into the printer. Replace the imaging drum 37 - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 49
into the box that the new imaging drum came in. See the enclosed recycling guide for information about recycling. In the U.S. and Canada, a pre-paid shipping receive a message on the printer, or if you have print quality problems. Replace the toner collection unit (TCU) Follow these steps to replace - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 50
1. Open the front door. 2. Lift the TCU slightly and then pull it out of the printer. NOTE: Maintain the position of the TCU as you pull it out from the printer. This will ensure that you do not spill any waste toner in the printer. Place the unit into the clear plastic bag the new TCU was packaged - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 51
all the way in. 5. Close the front door. 6. Pack the used TCU into the box that the new TCU came in. See the enclosed recycling guide for information about recycling. In the U.S. and Canada, a pre-paid shipping label is included in the box. In other countries/regions, go to www.hp - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 52
Replace the staple cartridge (stapler models only) The following applies to models with staplers. Remove and replace the staple cartridge in the 3-bin stapler/stacker Use the steps below to remove and replace the staple cartridge in the 3-bin stapler/stacker. 1. Open the 3-bin stapler/stacker staple - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 53
4. Reinstall the staple carriage into the stapler by pressing the colored handle inward until it snaps into place. 5. Close the 3-bin stapler/stacker staple door. Remove and replace the staple cartridge in the finisher Use the steps below to remove and replace the staple cartridge in the floor- - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 54
2. Pull down the colored handle on the staple carriage, and then pull the staple carriage straight out. 3. Remove the staple cartridge from the sled and replace it with the new staple cartridge. 1 2 3 NOTE: Do not dispose of the staple carrier/sled. The sled is not an orderable or replaceable - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 55
5. Close the finisher door. Remove and replace the staple cartridge in the convenience stapler Use the steps below to remove and replace the staple cartridge in the convenience stapler on the left side of the printer. 1. Open the stapler door. 2. Pull the staple carriage straight out. 44 Chapter 3 - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 56
3. Insert the new staple carriage into the stapler. 4. Close the stapler door. Remove and replace the staple cartridge in the convenience stapler 45 - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 57
-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information Print tasks (Windows) Learn about common printing tasks for Windows - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 58
print on both sides of the paper. Use a paper size and type supported by the duplexer. 1. From the software program, select the Print option. Properties dialog. 5. In the Print dialog, click Print to print the job. Manually print on both sides (Windows) Use this procedure for printers that do not - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 59
then touch the OK button. Additional print tasks Locate information on the Web for performing common printing tasks. Go to Support for HP Color LaserJet Enterprise MFP X677. Instructions are available for print tasks, such as the following: ● Create and use printing shortcuts or presets ● Select the - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 60
on both sides of the paper. Use a paper size and type supported by the duplexer. NOTE: This information applies to printers that include an binding option from the Two-Sided drop-down list. 5. Click the Print button. Manually print on both sides (macOS) Use this procedure for printers that do not - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 61
the Print option. 2. Select the printer. 3. Click Show Details or Copies & Pages, and then click the Manual Duplex menu. NOTE: The name of the item varies for different software programs. 4. Click the Manual Duplex box, and select a binding option. 5. Click the Print button. 6. Go to the printer and - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 62
Click the Print button. Additional print tasks Locate information on the Web for performing common printing tasks. Go to Support for HP Color LaserJet Enterprise MFP X677. Instructions are available for print tasks, such as the following: ● Create and use printing shortcuts or presets ● Select the - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 63
printer. 3. Click Show Details or Copies & Pages, and then click the Job Storage menu. NOTE: If the Job Storage menu is not showing, follow the instructions in the "Disable or enable job storage feature" section to activate the menu. 4. In the Mode drop-down list, select the type of stored job - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 64
job in the printer memory to print it again later. The job is deleted manually or by the job retention schedule. ● Stored Job: Store a job on the the job must provide the required PIN at the control panel. The job is deleted manually or by the job retention schedule. 5. To use a custom user name or - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 65
, or other mobile device. To see the full list and to determine the best choice, go to HP Customer Support - Knowledge Base. ● Wi-Fi Direct ● HP ePrint via email (Requires HP Web Services to be enabled and the printer to be registered with HP Connected) ● HP ePrint app (Available for Android, iOS - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 66
and BLE printing HP provides Wi-Fi Direct Print, Near Field Communication (NFC), and Bluetooth Low Energy (BLE) printing for printers with a supported HP Jetdirect 3100w BLE/NFC/Wireless Accessory. This is an optional accessory. These features enable Wi-Fi capable (mobile) devices to make a wireless - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 67
tab. 3. Select the option to enable Web Services. NOTE: Enabling Web Services might take several minutes. 4. Go to www.hpconnected.com to create an account and complete the setup process. AirPrint Direct printing using Apple's AirPrint is supported for iOS and from Mac computers running macOS 10 - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 68
available on your device, go to the Google Play > Android apps and install the HP Print Service Plugin. For more information on how to use Android embedded printing and which Android devices are supported, go to www.hp.com/go/MobilePrinting. Print from a USB flash drive This printer features easy - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 69
2. Open the following menus: a. Copy/Print or Print b. Enable Device USB 3. Select Enable Print from USB Drive. Method two: Enable the USB port from the HP Embedded Web Server (network-connected printers only) Use the HP Embedded Web Server to enable the USB port for printing. 1. From the Home - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 70
Print using the SuperSpeed USB 3.0 port (wired) Enable the SuperSpeed USB 3.0 port for wired USB printing. The port is located in the interface ports area and is disabled by default. Use one of the following methods to enable the SuperSpeed USB 3.0 port. Once the port is enabled, install the product - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 71
all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information Make a copy Copy a document or picture from the scanner glass or - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 72
6. Touch the right pane of the screen to preview the document. In the preview screen, use the buttons on the right of the screen to adjust the preview options and to rearrange, rotate, insert, or remove pages. Table 5-1 Buttons on the right side of the preview pane Button Description Use these - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 73
of the paper. 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the printer control panel, navigate to the Copy application, and then select the - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 74
6. Touch the right pane of the screen to preview the document. In the preview screen, use the buttons on the right of the screen to adjust the preview options and to rearrange, rotate, insert, or remove pages. Table 5-2 Buttons on the right side of the preview pane Button Button function - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 75
, touch Start to begin copying. Additional copy tasks Locate information on the Web for performing common copy tasks. Go to Support for HP Color LaserJet Enterprise MFP X677. Instructions are available for copy tasks, such as the following: ● Copy or scan pages from books or other bound documents - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 76
all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information Set up Scan to Email The printer has a feature that enables it to - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 77
smtp.mycompany.com) NOTE: If you do not know the SMTP server name, SMTP port number, or authentication information, contact the email/Internet service provider or system administrator for the information. SMTP server names and port names are typically found by doing an Internet search. For example - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 78
Step two: Configure the Network Identification settings Configure advanced setting for network identification. NOTE: Configuring email setup on the Networking tab is an advanced process and might require the assistance of a system administrator. 1. Using the EWS top navigation tabs, click Networking - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 79
Method one: Basic configuration using the Email Setup Wizard Perform basic configuration using the Email Setup Wizard. This option opens the Email Setup Wizard in the HP Embedded Web Server (EWS) for basic configuration. 1. Using the EWS top navigation tabs, click Scan/Digital Send. 2. In the left - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 80
cases, the default port number does not need to be changed. NOTE: If you are using a hosted SMTP service such as Gmail, verify the SMTP address, port number, and SSL settings from the service provider's website or other sources. Typically, for Gmail, the SMTP address is smtp.gmail.com, port number - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 81
● MTIFF ● XPS ● PDF/A HP LaserJet Enterprise Flow MFP printers or MFP printers that are connected to a digital send software (DSS) server also support the following OCR file types: ● Text (OCR) ● Unicode Text (OCR) ● RTF (OCR) ● Searchable PDF (OCR) ● Searchable PDF/A (OCR) ● HTML (OCR) ● CSV (OCR - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 82
Table 6-2 Scan settings (continued) Option Description Color/Black Select the default color setting for the scanned document: ● Color ● Black ● Black/Gray ● Automatically detect Quality and File Size Select the default output quality for the scanned document: ● Low (small file) ● Medium ● High - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 83
Figure 6-1 Location of Advanced Settings button 2. On the Default Job Options page, select the Enable Scan to Email check box. If this check box is not selected, the feature is unavailable at the printer control panel. 3. In the Outgoing Email Servers (SMTP) area, complete the steps for one of the - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 84
These problems can be prevented by entering a number in Split emails if larger than (MB). - In most cases, the default port number does not need to be changed. However, when using the Enable SMTP SSL Protocol option, port 587 must be used. - If you are using Google™ Gmail for email service, select - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 85
Field Restrictions Specify whether users must select an email address from an address book or whether users are allowed to enter in an email address manually. CAUTION: If Users must select from address book is selected, and any of the address fields are also set as User editable, changes to those - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 86
Table 6-5 File Settings (Basic Settings) (continued) Feature Description File Type Select the file format for the saved file. Select the User editable check box to make this setting editable at the printer control panel. Resolution Set the resolution for the file. Higher resolution images - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 87
7. In the Signing and Encryption area, set the signing and encryption preferences. Table 6-7 Signing and Encryption settings Feature Description Signing Select whether to sign the email with a security certificate. Select the User editable check box to make this setting editable at the printer - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 88
Step four: Configure the Quick Sets (optional) Quick Sets are optional short-cut jobs that can be accessed on the main Home screen or within the Quick Sets application at the printer. Use the following procedure to configure the Quick Sets. 1. In the Email Setup area of the left navigation pane, - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 89
4. If DNS is required on the network, in the TCP/IP Domain Suffix area, verify that the DNS suffix for the email client being used is listed. DNS suffixes have this format: companyname.com, Gmail.com, etc. NOTE: If the Domain Name suffix is not set up, use the IP address. 5. Click Apply. 6. Click - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 90
necessary to connect to the server dialog, in the Port Number field, type 587. NOTE: Some servers have problems sending or receiving emails that are larger than 5 megabytes (MB). These problems can be prevented by entering a number in Split emails if larger than (MB). 12. Select the Enable SMTP - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 91
For more information, go to Microsoft's Support page. Set up Scan to Network Folder Set up the Scan to Folder feature to scan documents directly to network folder. Introduction This section explains - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 92
Step two: Set up Scan to Network Folder Set up Scan to Network Folder using one of the following methods. Method one: Use the Scan to Network Folder Wizard Use this option for basic configuration of the Save to Network Folder feature using the Scan to Network Folder wizard. NOTE: Before you begin: - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 93
b. In the Quick Set Description field, type a description explaining what the Quick Set will save. c. Click Next. 6. On the Configure Destination Folder dialog, complete the following information: a. In the UNC Folder Path field, type a folder path where the scan will go. The folder path can either - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 94
2. In the left navigation pane, click Scan to Network Folder Setup. Step two: Configure the Scan to Network Folder settings Use the following procedure to complete Scan to Network Folder setup. Step one: Begin the configuration Use the following steps to begin configuration. 1. On the Scan to - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 95
Dialog two: Folder Settings Use the Folder Settings dialog to configure the types of folders the printer sends scanned documents to and the folder permissions. There are two types of destination folders to select from: ● Shared folders or FTP folders ● Personal shared folders There are two types of - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 96
is no Domain Name Server (DNS). In this case, it is best to set up a static IP address on the shared PC to alleviate the problem of DHCP assigning a new IP address. On a typical home router, this is done by setting a static IP address that is on the same subnet, but - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 97
NOTE: If an FTP site is outside the firewall, a proxy server must be specified under the network settings. These settings are located in the EWS Networking tab, under the Advanced options. a. Select Save to an FTP Server. b. In the FTP Server field, type the FTP server name or IP address. c. In the - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 98
documents to a folder configured for read and write access, complete the following steps. NOTE: Send only to folders with read and write access supports folder verification and job notification. 1. If it is not already selected, select Send only to folders with read and write access. 2. To require - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 99
Dialog three: Notification Settings Use the Notification Settings dialog to configure when notifications will be sent. ■ On the Notification Settings dialog, complete one of the following tasks: ● Option one: Do not notify. a. Select Do not notify. b. To prompt the user to review their notification - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 100
Table 6-9 Scan settings (continued) Feature Description Content Orientation Select the way the content of the original document is placed on the page: Portrait or Landscape. Background Cleanup Select a value to remove faint images from the background or to remove a light background color. - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 101
a network folder, USB flash drive, or email message, and then manually upload the files to the SharePoint site. Introduction Set up the Scan and then scan documents directly to a SharePoint site. Scan to SharePoint supports all scanning options, including the ability to scan documents as images or - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 102
1. From the Home screen on the printer control panel, touch the Information icon , and then touch the Ethernet icon to display the IP address or host name. 2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 103
a. Click Add on the SharePoint Destination Settings page to open the Add SharePoint Path page. b. Open another browser window, navigate to the SharePoint folder to use, and then copy the folder path for the SharePoint folder from that browser window. c. Paste the SharePoint folder path into the - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 104
to a SharePoint site. 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the printer control panel, navigate to the Scan application, select the Scan icon - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 105
Table 6-11 Buttons on the right side of the preview pane (continued) Button Description Use this button to delete the selected pages. NOTE: This button is available only in the thumbnail view. Use these buttons to rearrange the pages within the document. Select one or more pages and move them - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 106
Table 6-12 Scan settings for Scan to SharePoint (continued) Feature Description Cropping Options Select whether or not to allow a job to be cropped and the type of cropping option. Erase Edges Select this setting to specify the width of edge margins to be erased, in either inches or - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 107
Introduction The printer has a feature that enables it to scan a document and save it to a USB flash drive. The feature is not available until it has been configured through the HP Embedded Web Server (EWS). Step one: Access the HP Embedded Web Server (EWS) Open the EWS to start the setup process. - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 108
4. Select the Enable Scan to USB Drive check box. 5. Click Apply at the bottom of the page. NOTE: Most devices ship with hard disk drives (HDDs) already installed. In some cases, additional storage devices can be added via USB. Verify whether the Save to USB feature needs to be expanded to USB and - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 109
7. Choose the File Settings for the Quick Set, and then click Next. NOTE: For more information on the available file settings, see Default scan settings for Scan to USB Drive setup on page 98 8. Review the summary of settings, and then click Finish to save the Quick Set, or click Previous to edit - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 110
or contact list. 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the printer control panel, navigate to the Scan application, select the Scan icon - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 111
4. Specify the recipients by using one of these methods: ● Use the keypad to enter the address in the To field. To send to multiple addresses, separate the addresses with a semicolon, or select the Enter button on the touchscreen keyboard after typing each address. ● Use a contact list as follows: - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 112
Table 6-17 Buttons on the right side of the preview pane Button Description Use these buttons to toggle between single-page view and thumbnail view. More options are available in thumbnail view than in single-page view. Use these buttons to zoom in or out on the selected page. NOTE: Select only - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 113
at any time. 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the printer control panel, navigate to the Scan application, select the Scan icon - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 114
8. Optional Preview: Touch the right pane of the screen to preview the document. You can use the Expand and Collapse buttons on the left side of the preview pane to expand and collapse the preview screen. Table 6-18 Buttons on the left side of the preview pane Button Description Expand the - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 115
Table 6-19 Buttons on the right side of the preview pane (continued) Button Description Use these buttons to rearrange the pages within the document. Select one or more pages and move them to the left or right. NOTE: These buttons are available only in the thumbnail view. Use this button to add - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 116
use this feature. 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the printer control panel, navigate to the Scan application, select the Scan icon - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 117
Table 6-21 Buttons on the right side of the preview pane Button Description Use these buttons to toggle between single-page view and thumbnail view. More options are available in thumbnail view than in single-page view. Use these buttons to zoom in or out on the selected page. NOTE: Select only - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 118
drive, or email message, and then manually upload the files to the SharePoint site. Scan to SharePoint supports all scanning options, including the ability to glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 119
Table 6-23 Buttons on the right side of the preview pane Button Description Use these buttons to toggle between single-page view and thumbnail view. More options are available in thumbnail view than in single-page view. Use these buttons to zoom in or out on the selected page. NOTE: Select only - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 120
use this feature. 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. Insert the USB drive into the USB port near the printer control panel. 3. From the Home screen on - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 121
Table 6-25 Buttons on the right side of the preview pane Button Description Use these buttons to toggle between single-page view and thumbnail view. More options are available in thumbnail view than in single-page view. Use these buttons to zoom in or out on the selected page. NOTE: Select only - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 122
healthcare, financial services, manufacturing, and public sector, manage a fleet of printers and information on the Web for performing common scan tasks. Go to Support for HP Color LaserJet Enterprise MFP X677. Instructions are available for performing specific scan tasks, such as the following - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 123
-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information Advanced configuration with the HP Embedded Web Server (EWS) Use the - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 124
When the printer is connected to the network, the HP Embedded Web Server is automatically available. NOTE: The HP Embedded Web Server is not accessible beyond the network firewall. How to access the HP Embedded Web Server (EWS) Use the following steps to open the Embedded Web Server. 1. From the - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 125
of all printer events and errors. Use the HP Instant Support link (in the Other Links area on all HP Embedded Web Server pages) to connect to a set of dynamic web pages that help solve problems. These pages also show additional services available for the printer. Shows a summary of the number of - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 126
Table 7-1 HP Embedded Web Server Information tab (continued) Menu Description Remote Control-Panel Provides a way to troubleshoot or manage the printer from a browser window on a desktop or laptop. Print Allows the user to send a print-ready file to the printer to be - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 127
connection information about third-party job-quota services, or enables local device quota service. Other Links list Configure which links display Links list Menu Description HP Instant Support Connect to the HP website to find solutions to printer problems. Shop for Supplies Connect to the - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 128
Table 7-4 HP Embedded Web Server Copy/Print tab (continued) Menu Description Copy Settings Configure the default options and Quick Sets for copy jobs. NOTE: If job-specific copy setting options are not set from the control panel at the start of a job, the default settings will be used for the - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 129
● Settings for notifications ● Default setting for sending faxes using the internal fax modem ● Settings for using a LAN fax service ● Settings for using an Internet fax service Fax Speed Dials Manage speed dials, including the following: ● Import .CSV files containing email addresses, fax numbers - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 130
accessory only) ● OXPd Troubleshooting area: Enable or disable the Allow a Non-Secure Connection for Web Services option ● Auto Recovery area in troubleshooting printing issues. Export printer information to a file that can be useful for HP technical support to use for detailed problem analysis. - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 131
addresses to which the printer can send messages. Security Log Export security event log data to a file that can be used for detailed problem analysis. Web Service Security Allow resources on this printer to be accessed by web pages from different domains. If no sites are added to the list, then - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 132
IPX/SPX, AppleTalk, DLC/LLC, and SNMP settings, depending on the print server model. Other Settings Configure general printing protocols and services supported by the print server. The available options depend on the print server model, but can include firmware update, LPD queues, USB settings - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 133
Configure IP network settings Use the EWS to configure the printer network settings. Printer sharing disclaimer Review the following disclaimer. HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP printer drivers. Go to Microsoft - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 134
the other fields on this page is optional. 4. Click the Apply button to save the changes. Manually configure IPv4 TCP/IP parameters from the control panel Use the control-panel Settings menus to manually set an IPv4 address, subnet mask, and default gateway. 1. From the Home screen on the printer - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 135
1. From the Home screen on the printer control panel, navigate to the Settings application, and then select the Settings icon. 2. To enable manual configuration, open the following menus: a. Networking b. Ethernet c. TCP/IP d. IPV6 Settings 3. Select Enable, and then select On. 4. Select the Enable - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 136
, to secure data, and to prevent access to valuable hardware components. Security statements Review this important security statement. The printer supports security standards and recommended protocols that help you keep the printer secure, protect critical information on your network, and simplify - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 137
password cannot be recovered. If the administrator password is lost or forgotten, contact HP Support for the assistance required to completely reset the printer. Click here to contact HP Support about resetting the printer password. Provide user access credentials at the printer control panel Use - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 138
Encryption support: HP High Performance Secure Hard Disks The hard disk provides hardware-based encryption so you can , and then select the Settings icon. 2. Open the following menus: a. General b. Energy Settings c. Sleep Schedule Encryption support: HP High Performance Secure Hard Disks 127 - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 139
solution allows you to remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment - ultimately increasing investment. HP Web Jetadmin upgrades are periodically made available to provide support for specific product features. Go to www.hp.com/go/webjetadmin - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 140
8 Solve problems Troubleshoot problems with the printer. Locate additional resources for help and technical support. The following information is correct at the time of publication. For current information, see Support for HP Color LaserJet Enterprise MFP X677. For more information: HP's all- - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 141
Reset factory settings Resetting the printer settings to the factory-set defaults can help resolve problems. Introduction Use one of the following methods to reset the printer settings to the the cartridge remains locked until the cartridge reaches Very Low status. 130 Chapter 8 Solve problems - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 142
of paper at one time. Introduction The following solutions can help solve problems if the printer is not picking up paper from the tray or guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the appropriate indentation in the tray. The arrow on the tray guide - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 143
process. This process releases individual sheets without introducing static electricity. Straighten the paper stack against a table before returning it to the tray. 132 Chapter 8 Solve problems - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 144
for flexing the paper stack 1 2 A4 1 2 A3 6. Check the printer control panel to see if it is displaying a prompt to feed the paper manually. Load paper, and continue. 7. The rollers above the tray might be contaminated. Clean the rollers with a lint-free cloth dampened with warm water. Use - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 145
sheets of paper to stick together. If this happens, remove the paper from the tray and flex the stack as described above. 134 Chapter 8 Solve problems - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 146
4. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different package. 5. Make sure the tray is not overfilled by checking the stack-height markings inside the tray. If it is overfilled, remove the entire stack of paper from the tray, straighten the stack, and then - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 147
should line up exactly with the marking on the tray. NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray. The have something on it, such as staples or self-adhesive notes, that must be removed. 136 Chapter 8 Solve problems - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 148
. ● The document feeder input tray or output bin might contain more than the maximum number of pages. Make sure the paper stack fits below the guides in the input tray, and remove pages from the output bin. ● Verify that there are no pieces of paper, staples, paper clips, or other debris - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 149
jam clearing auto-navigation. The auto-navigation feature assists in clearing jams by providing step-by-step instructions on the control panel. When you complete a step, the printer displays instructions for the next step until you have completed all steps in the procedure. 138 Chapter 8 Solve - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 150
guides so they are touching the paper stack without bending it. 6. Make sure that the tray is fully inserted in the printer. 7. If you are printing on heavy, embossed, or perforated paper, use the manual the jam. In addition to the instructions provided below NOTE: The printer model referenced - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 151
1. Remove paper from the exit assembly of the document feeder. 2. Open the document-feeder cover. 140 Chapter 8 Solve problems - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 152
3. Remove any jammed paper from the document feeder input area. 4. Lift the document feeder and check the lower side of the feed path. 31.13.yz jam error in the document feeder 141 - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 153
5. Make sure the guides in the document-feeder input tray are adjusted to the correct size for the document before loading paper. NOTE: To avoid document the control panel displays a message and an animation that assists in clearing the jam. ● 13.B2.D1 Jam in tray 1 142 Chapter 8 Solve problems - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 154
1. If you can see the jammed sheet in Tray 1, remove the jammed sheet by gently pulling it straight out. 2. Open the right door and remove paper from the area shown. 3. Close the right to allow the printer to clear the message. 4. Make sure the type and quality of the paper being used meets the HP - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 155
the 3 triangles on the right guide). 6. Load the paper back into the tray and restart the print job. 7. If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/ the jam. ● 13.B2.D2 Paper jam in tray 2 144 Chapter 8 Solve problems - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 156
1. Open Tray 2 right door. 2. Gently remove any jammed paper. 13.B2.D2 jam error in Tray 2 145 - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 157
3. Open the printer right door. 4. Gently remove any jammed paper. 5. Close the right door to clear the control panel message. 146 Chapter 8 Solve problems - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 158
6. Open Tray 2. 7. Remove the paper from the tray and discard any bent, curled, or damaged sheets. 13.B2.D2 jam error in Tray 2 147 - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 159
for the paper being installed into the tray and that the tray is not over filled above the fill mark (line below 3 triangles on rear guide). 9. Ensure the type and quality of the paper being used meets the HP specifications for the printer. 10. If the error persists, clean the Tray - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 160
a. Open the Tray 2 right door to access the rollers. b. Locate and remove the Tray 2 separation roller. 1 2 Call-out 1- slide locking lever Call-out 2- Remove the roller assembly. c. Remove the Tray 2 pick and feed rollers. To remove the roller assembly, gently pull on the side of the assembly and - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 161
error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP. 13.A3 jam error in Tray 3 Follow these troubleshooting steps in the order presented. Recommended an animation that assists in clearing the jam. 150 Chapter 8 Solve problems - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 162
● 13.A3.A3 Jam in tray 3 ● 13.A3.D3 Jam in tray 3 1. Open the printer right door. 2. Gently remove any jammed paper. 13.A3 jam error in Tray 3 151 - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 163
3. Open the Tray 3 right side access door. 4. Remove any jammed paper found in access area. 152 Chapter 8 Solve problems - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 164
5. Open the Tray 2 right access door and gently remove any jammed paper. 6. Open Tray 3. 13.A3 jam error in Tray 3 153 - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 165
7. Remove the paper from the tray and discard any bent, curled, or damaged sheets. 8. Make sure that the tray width and length guides are set to the correct paper size for the paper being installed into the tray and that the tray is not over filled above the - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 166
9. Ensure the type and quality of the paper being used meets the HP specifications for the printer. 10. If the error persists, clean the Tray 3 pick, feed, separation rollers. a. Open the Tray 3 right door to access the rollers. 13.A3 jam error in Tray 3 155 - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 167
. NOTE: Do not touch the rubber part of the rollers with hands. Oils or debris from hands can cause paper pickup issues. 156 Chapter 8 Solve problems - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 168
the roller assemblies and close the right door. f. Run a print job from Tray 3. 11. If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP. 13.A4 jam error in Tray 4 Use the following procedure to check for paper in all - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 169
1. Open the printer right door. 2. Gently remove any jammed paper. 158 Chapter 8 Solve problems - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 170
3. Open the Tray 4 right access door. 4. Gently remove any jammed paper. 13.A4 jam error in Tray 4 159 - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 171
5. Open the Tray 3 access door and gently remove any jammed paper. 6. Close the right door to clear the control panel message. 7. Open Tray 4. 160 Chapter 8 Solve problems - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 172
8. Remove the paper from the tray and discard any bent, curled, or damaged sheets. 9. Make sure that the tray width and length guides are set to the correct paper size for the paper being installed into the tray and that the tray is not over filled above the - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 173
10. Ensure the type and quality of the paper being used meets the HP specifications for the printer. 11. If the error persists, clean the Tray 4 pick, feed, separation rollers. a. Open the Tray 4 door to access the rollers. 162 Chapter 8 Solve problems - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 174
b. Locate and remove the Tray 4 separation roller. 1 2 Call-out 1- slide locking lever Call-out 2- Remove the roller assembly. c. Remove the Tray 4 pick and feed rollers. To remove the roller assembly, gently pull on to the side of the rollers as shown. NOTE: Do not touch the rubber part of the - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 175
f. Run a print job from Tray 4. 12. If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP. 13.A4 jam error in Tray 4 (2,100 sheet feeder HCI) jam in tray 4 ● 13.A4.D4 Paper jam in tray 4 164 Chapter 8 Solve problems - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 176
1. Open the printer right door. 2. Gently remove any jammed paper. 13.A4 jam error in Tray 4 (2,100 sheet feeder HCI) 165 - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 177
3. Open the Tray 4 right access door. 4. Gently remove any jammed paper. 166 Chapter 8 Solve problems - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 178
5. Open the Tray 3 access door and gently remove any jammed paper. 6. Close the right door to clear the control panel message. 7. Open Tray 4. 13.A4 jam error in Tray 4 (2,100 sheet feeder HCI) 167 - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 179
8. Remove the paper from the tray and discard any bent, curled, or damaged sheets. 9. Make sure that the tray width guide is set to the correct paper size for the paper being installed into the tray and that the tray is not over filled above the - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 180
10. Ensure the type and quality of the paper being used meets the HP specifications for the printer. 11. If the error persists, clean the Tray 4 pick, feed, separation rollers. a. Open the Tray 4 door to access the rollers. 13.A4 jam error in Tray 4 (2,100 sheet feeder HCI) 169 - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 181
. NOTE: Do not touch the rubber part of the rollers with hands. Oils or debris from hands can cause paper pickup issues. 170 Chapter 8 Solve problems - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 182
the roller assemblies and close the right door. f. Run a print job from Tray 4. 12. If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP. 13.B2 jam error in right door Use the following procedure to clear paper jams in - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 183
1. Open the right door. 2. Gently remove any jammed paper. 172 Chapter 8 Solve problems - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 184
3. Gently remove any jammed paper from the duplexer paper path. 13.B2 jam error in right door 173 - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 185
printer. 6. Ensure the paper tray guides are set to the correct size for the paper loaded. 7. If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP. in use. Wait for the fuser to cool before 174 Chapter 8 Solve problems - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 186
1. Open the right door. 2. Gently remove any jammed paper. 13.B4 jam errors in the right door 175 - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 187
printer. 5. Ensure the paper tray guides are set to the correct size for the paper loaded. 6. If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP for the fuser to cool before clearing jams. 176 Chapter 8 Solve problems - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 188
1. Open the right door. 2. Gently remove any jammed paper from the fuser input. 13.B9 jam errors in the fuser 177 - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 189
3. Remove the fuser and remove any jammed paper found. a. Squeeze the release levers on the handles (circle callouts) and then remove the fuser. 178 Chapter 8 Solve problems - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 190
b. Remove any paper jammed in the fuser exit area. c. Remove any paper from the exit of the fuser. 13.B9 jam errors in the fuser 179 - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 191
quality of the paper being used meets the HP specifications for the printer. 5. If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP. 13.D3 jam errors in the duplexer Use the following procedure to clear paper jams in - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 192
Recommended action for customers When a jam occurs, the control panel displays a message and an animation that assists in clearing the jam. ● 13.D3.Dz Duplex delivery delay jam ● 13.D3.FF Residual paper jam in right door z = Fuser mode. This can be 0-9 or A-F. NOTE: The fuser is hot while the - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 193
the HP specifications for the printer. 5. If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP. 13.E1 jam error in the output bin Use type that is being printer on. This can be 0-9 or A-F. 182 Chapter 8 Solve problems - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 194
and quality of the paper being used meets the HP specifications for the printer. 3. If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP. 13.E2 jam error in top cover Use the following procedure to check for paper in - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 195
1. Open the printer top access cover. 2. Remove all paper from inside the top cover. 184 Chapter 8 Solve problems - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 196
quality of the paper being used meets the HP specifications for the printer. 5. If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP. 13.60 jam errors in the fuser exit area when printing to a stapler/stacker or floor - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 197
1. Open the right door. 2. Remove the fuser and remove any jammed paper found. a. Squeeze the release levers on the handles (circle call-outs) and then remove the fuser. 186 Chapter 8 Solve problems - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 198
type and quality of the paper being used meets the HP specifications for the printer. 5. If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP. 13.80, 13.83, or 13.84 jam errors in the 3 Bin Stapler/Stacker Use the - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 199
) z = Output destination tray 0-4 1. Remove any paper from the output bins. 2. Clear all paper from upper right door. a. Open the upper right door. 188 Chapter 8 Solve problems - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 200
b. Remove paper from input area inside the door. c. Remove paper from upper output area inside the door. 13.80, 13.83, or 13.84 jam errors in the 3 Bin Stapler/Stacker 189 - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 201
d. Remove paper from upper standard exit area. e. Close the upper right door. 3. Open the right door. 4. Remove the fuser and remove any jammed paper found. 190 Chapter 8 Solve problems - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 202
and quality of the paper being used meets the HP specifications for the printer. 6. If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP. 13.40 or 13.47 Punch jam error in the Floor-standing finisher Use the following - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 203
dial on the top to the right or left NOTE: Use the directions on the inside to assist in clearing the jam. 192 Chapter 8 Solve problems - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 204
Ensure the type and quality of the paper being used meets the HP specifications for the printer. 6. If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP. 13.40 or 13.47 Punch jam error in the Floor-standing finisher 193 - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 205
), "F" (residual jam) z = Output destination tray 0-4 1. Remove any paper jams from the output bins by gently grasp the leading edge and remove it. 194 Chapter 8 Solve problems - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 206
13.6, 13.7, or 13.8 jam error in the Floor-standing finisher 195 - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 207
2. Open the top left door. 3. Remove paper from the top left door. NOTE: Use the directions on the inside to assist in clearing the jam. 196 Chapter 8 Solve problems - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 208
4. Open the front access do to clear any jammed paper. a. Open the front door and check jam access areas. 1 2 Call-out 1: Open door Call-out 2: Check access areas 13.6, 13.7, or 13.8 jam error in the Floor-standing finisher 197 - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 209
persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP. Resolving color print quality problems Use the information below to troubleshoot print-quality, color-quality, and image-quality problems on HP Color LaserJet Enterprise printers - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 210
image defects, see Troubleshoot image defects. Update the printer firmware Try upgrading the printer firmware. For instructions, go to www.hp.com/support. Print from a different software program Try printing from a different software program. If the page prints correctly, the problem is with the - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 211
Status Page, and then select Print to print the page. Step two: Check supplies status Check the supplies status report as follows. 200 Chapter 8 Solve problems - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 212
if applicable, the status of other replaceable maintenance parts. Print quality problems can occur when using a toner cartridge that is at its estimated 1. From the Home screen on the printer control panel, select the Support Tools menu. 2. Select the following menus: a. Maintenance b. Calibration/ - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 213
HP specifications Some print-quality problems arise from using paper that does not meet HP specifications. ● Always use a paper type and weight that this printer supports. ● Use paper that 4. Select Print Test Page, and then follow the instructions on the printed pages. 202 Chapter 8 Solve problems - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 214
the HP Web site: Support for HP Color LaserJet Troubleshoot color quality Calibrating the printer can help ensure color print quality. Calibrate the printer to align the colors Calibration is a printer function that optimizes print quality. Follow these steps to resolve print-quality problems - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 215
calibration process has finished. 4. Wait while the printer calibrates, and then try printing again. Troubleshoot image defects Review examples of image defects and steps to resolve these defects. Table 8-2 Image on page 206 Table 8-12 Streak defects on page 211 204 Chapter 8 Solve problems - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 216
of the supported paper sizes and types for the printer. NOTE: The term "fusing" refers to the part of the printing process where toner is affixed to paper. The following examples depict letter-size paper that has passed through the printer with the short edge first. Troubleshoot image defects 205 - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 217
heavier media than what you are using. This slows the print speed and might improve the print quality. 6. If the issue persists, go to support.hp.com. Description The entire printed page is black. Possible solutions 1. Visually inspect the cartridge to check for damage. 2. Make sure that the - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 218
. If necessary, select a lighter paper type. 5. If the issue persists, go to support.hp.com. Table 8-6 Color plane registrations defects (color models only) Sample Description Possible solutions lighter paper type. 3. If the issue persists, go to support.hp.com. Troubleshoot image defects 207 - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 219
and then reprint the document. 5. If the issue persists, go to support.hp.com. Table 8-8 Gray background or dark print Sample Description Possible solutions sure that the printer is within the supported operating temperature and humidity range. 6. Replace the cartridge. 7. If the issue persists, - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 220
paper. Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray. 5. If the issue persists, go to support.hp.com. Table 8-10 Light 6. Replace the cartridge. 7. If the issue persists, go to support.hp.com. Troubleshoot image defects 209 - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 221
defect: 3. If the defect is caused by extreme paper curl, refer to the ● Extreme paper curl troubleshooting steps for "Output curl." ● The paper in the tray is wrinkled or deformed 4. Use a the tray gets too full. 7. If the issue persists, go to support.hp.com. 210 Chapter 8 Solve problems - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 222
If the issue persists, go to support.hp.com. Improve copy image quality If the printer is having copy quality problems, try the following solutions in the order guides, to avoid unclear or skewed images. If the problem still exists, try these additional solutions. If they do not fix the problem, - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 223
Check the scanner glass for dirt and smudges Learn about solving copy-quality debris problems. Over time, specks of debris might collect on the scanner glass and document feeder white plastic disconnect the power cable from the electrical outlet. 2. Open the scanner lid. 212 Chapter 8 Solve problems - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 224
damage the printer. NOTE: If you are having trouble with streaks on copies when you are using the using the document feeder, make sure to adjust the guides in the input tray so they are against the original panel, navigate to the Support Tools application, and then select the Support Tools icon. 2. - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 225
start the copy job. NOTE: These settings are temporary. After you have finished the job, the printer returns to the default settings. 214 Chapter 8 Solve problems - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 226
feeder, load the original document into the feeder correctly, using the paper guides, to avoid unclear or skewed images. If the problem still exists, try these additional solutions. If they do not fix the problem, see "Improve print quality" for further solutions. Check the scanner glass for - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 227
damage the printer. Do not place liquids directly on the glass or platen. They might seep and damage the printer. NOTE: If you are having trouble with streaks on copies when you are using the document feeder, be sure to clean the small strips of glass on the left side of - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 228
5. Connect the power cable to an outlet, and then press the power button to turn the printer on. Check the resolution settings Follow these steps to adjust the resolution setting. Setting the resolution to a high value increases the file size and the scan time. 1. From the Home screen on the printer - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 229
to Network Folder ● Scan to USB Drive ● Scan to Job Storage ● Scan to SharePoint® 3. Select Options, and then select Optimize Text/Picture. 218 Chapter 8 Solve problems - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 230
of the predefined Quality and File Size options, and then select Done. 5. Select Send or Save to start the scan. Solve wired network problems Contact your managed service representative. Make sure that you know your product model number, which appears on the product label on the back of the printer - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 231
period, HP will replace software which does not execute its programming instructions due to such defects. HP does not warrant that the operation locality where HP has a support presence for this product and where HP has marketed this product. The level of warranty service you receive may vary - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 232
(http://ec.europa.eu/consumers/solving_consumer_disputes/ non-judicial_redress/ecc-net/index_en.htm). Consumers have the right to choose whether to claim service under the HP Limited Warranty or against the seller under the legal guarantee. Ireland: The HP Limited Warranty benefits apply in addition - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 233
garantie limitée HP, ou auprès du vendeur au titre des garanties légales applicables mentionnées ci-dessus. POUR RAPPEL: Garantie Légale de Conformité: 222 Appendix A Service and support - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 234
. Il répond également des défauts de conformité résultant de l'emballage, des instructions de montage ou de l'installation lorsque celle-ci a été mise à sa charge par htm). Les consommateurs ont le droit de choisir de réclamer un service sous la garantie limitée HP ou auprès du vendeur au cours - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 235
-judicial_redress/ecc-net/index_en.htm). Forbrugere har ret til at vælge, om de vil gøre krav på service i henhold til HP's begrænsede garanti eller hos sælger i henhold til en toårig juridisk garanti ha betydning for om du kvalifiserer til å kreve avhjelp iht slikt 224 Appendix A Service and support - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 236
(http://ec.europa.eu/consumers/ solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Forbrukere har retten til å velge å kreve service under HPs garanti eller iht selgerens lovpålagte mangelsansvar. Sweden HP:s begränsade garanti är en kommersiell garanti som tillhandahålls - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 237
informácie nájdete na nasledujúcom prepojení: Zákonná záruka spotrebiteľa (www.hp.com/go/eu-legal), prípadne môžete navštíviť webovú lokalitu 226 Appendix A Service and support - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 238
európskych zákazníckych stredísk (http://ec.europa.eu/consumers/solving_consumer_disputes/nonjudicial_redress/ecc-net/index_en.htm). Spotrebitelia majú právo zvoliť si, či chcú uplatniť servis v rámci Obmedzenej záruky HP alebo počas zákonnej dvojročnej záručnej lehoty u predajcu. Poland Ograniczona - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 239
.htm). Potrošniki imajo pravico izbrati, ali bodo uveljavljali pravice do storitev v skladu z omejeno garancijo HP ali proti prodajalcu v skladu z dvoletno zakonsko garancijo. 228 Appendix A Service and support - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 240
Croatia HP ograničeno jamstvo komercijalno je dobrovoljno jamstvo koje pruža HP. Ime i adresa HP subjekta odgovornog za HP ograničeno jamstvo u vašoj državi: Hrvatska: HP Computing and Printing d.o.o. za računalne i srodne aktivnosti, Radnička cesta 41, 10000 Zagreb Pogodnosti HP ograničenog jamstva - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 241
for the printer product or (c) exhibit wear from ordinary use. To obtain warranty service, please return the product to place of purchase (with a written description of the problem) or contact HP customer support. At HP's option, HP will either replace products that prove to be defective - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 242
the warranty to the customer or any HP support contract with the customer. However, if product charge its standard time and materials charges to service the product for the particular failure or cartridge is genuine and take steps to resolve the problem. Your cartridge might not be a genuine HP - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 243
eligible for the upgrade. After upgrading, you may no longer use the original Software Product that formed the basis for your upgrade eligibility. 232 Appendix A Service and support - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 244
the Software. It is your responsibility to obtain and maintain all equipment, services and software needed for access to and use of the HP ID account, data to optimize Software performance based on user preferences, provide support and maintenance, and assure security and software integrity. You can - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 245
respect to the Software or any other subject matter covered by this EULA. To the extent the terms of any HP policies or programs for support services conflict with the terms of this EULA, the terms of this EULA shall control. 17. CONSUMER RIGHTS. Consumers in some countries, states or territories - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 246
options. If you are a consumer within the meaning of the Australia Consumer Law and you are purchasing the Software or warranty and support services for the Software which are not of a kind ordinarily acquired for personal, domestic or household use or consumption, then despite any other provision - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 247
parts, you will be charged for the travel and labor costs of this service. 2) Parts for which customer self repair is optional. These parts are also . Customer support Get telephone support for your country/region Have the product name, serial number, date of purchase, and problem description ready - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 248
Get 24-hour Internet support, and download software utilities and drivers Order additional HP service or maintenance agreements Register your product Support for HP Color LaserJet Enterprise MFP X677 www.hp.com/go/carepack www.register.hp.com Customer support 237 - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 249
B Environmental product stewardship program Protecting the environment HP is committed to providing quality products in an environmentally sound manner. This product has been designed with several attributes to minimize impacts on our environment. Ozone production The airborne emissions of ozone for - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 250
product's duplex feature (manual or automatic) and to return HP printing supplies. Multi-lingual program information and instructions are also included in every new HP LaserJet print cartridge outlined in the HP LaserJet Printer Family Print Media Guide. This product is suitable for the use of - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 251
a designated collection point for the recycling of waste electrical and electronic equipment. For more information, please contact your household waste disposal service, or go to: www.hp.com/recycle. Electronic hardware recycling HP encourages customers to recycle used electronic hardware. For more - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 252
WEEE (Turkey) Türkiye Cumhuriyeti: AEEE Yönetmeliğine Uygundur Chemical substances HP is committed to providing our customers with information about the chemical substances in our products as needed to comply with legal requirements such as REACH (Regulation EC No 1907/2006 of the European - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 253
GB21521 Restriction on Hazardous Substances statement (India) This product, as well as its related consumables and spares, complies with the reduction in hazardous substances provisions of the "India E-waste Rule 2016." It does not contain lead, mercury, hexavalent chromium, polybrominated - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 254
Substances Table (China) Material Safety Data Sheet (MSDS) Material Safety Data Sheets (MSDS) for supplies containing chemical substances (for example, toner) can be obtained by accessing the HP Web site at www.hp.com/go/msds. Substances Table (China) 243 - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 255
EPEAT Many HP products are designed to meet EPEAT. EPEAT is a comprehensive environmental rating that helps identify greener electronics equipment. For more information on EPEAT go to www.epeat.net. For information on HP's EPEAT registered products go to www.hp.com/hpinfo/globalcitizenship/ - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 256
Substances Table (Taiwan) Substances Table (Taiwan) 245 - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 257
For more information To obtain information about these environmental topics: ● Product environmental profile sheet for this and many related HP products ● HP's commitment to the environment ● HP's environmental management system ● HP's end-of-life product return and recycling program ● Material - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 258
C Regulatory information Regulatory statements Regulatory model identification numbers For regulatory identification purposes, your product is assigned a regulatory model number. Regulatory model numbers should not be confused with marketing names or product numbers. Table C-1 Regulatory model - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 259
. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 260
) Power cord instructions Make sure your product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation performing procedures other than those specified in this user guide may result in exposure to hazardous radiation. For other - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 261
käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle. Laitteen turvallisuusluokka on määritetty standardin EN 60825-1 (2014) mukaisesti. VAROITUS ! Laitteen käyttäminen muulla kuin käyttöohjeessa - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 262
GS statement (Germany) Das Gerät ist nicht für die Benutzung im unmittelbaren Gesichtsfeld am Bildschirmarbeitsplatz vorgesehen. Um störende Reflexionen am Bildschirmarbeitsplatz zu vermeiden, darf dieses Produkt nicht im unmittelbaren Gesichtsfeld platziert werden. Das Gerät ist kein - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 263
EMC statement (Taiwan) Taiwan BSMI USB Port (Walk-up) statement 台灣 BSMI USB 埠 (Walk-up USB 埠 (walk-up Product stability Do not extend more than one paper tray at a time. Do not use paper tray as a step. All trays must be closed while relocating/moving product. Keep hands out of paper tray when - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 264
its connection to the PSTN. Please follow the instructions provided in the user manual. If you experience network compatibility issues, please contact does it imply that any product is compatible with all of Telecom's network services. This equipment may not provide for the effective hand-over of a - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 265
for you to make the necessary modifications in order to maintain uninterrupted service. If trouble is experienced with this equipment, please see the numbers in this manual for repair and (or) warranty information. If the trouble is causing harm to the telephone network, the telephone company may - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 266
de connexion appropriée. Le client doit être conscient que le respect des conditions ci-dessus ne peut pas empêcher la dégradation du service dans certaines situations. Les réparations de l'équipement certifié doivent être coordonnées par un représentant désigné par le fournisseur. Toute réparation - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 267
European countries (i.e.: Switzerland, Turkey, Republic of Serbia). Using this WLAN application outdoors might lead to interference issues with existing radio services. This product operates on radio frequencies between 2400 MHz and 2483.5 MHz, and between 5170 MHz and 5710 MHz, with a transmit - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 268
Canadian statements For Indoor Use. This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of the Canadian Department of Communications. The internal wireless radio complies with RSS 210 of Industry - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 269
Notice for use in Japan Notice for use in Russia 802.11 b/g 2,4 2400-2483,5 1-13 100мВт. Mexico statement Aviso para los usuarios de México "La operación de este equipo está sujeta a las siguientes dos condiciones: (1) es posible que este equipo o dispositivo no cause interferencia - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 270
116 copying overview 60 counterfeit supplies 220, 231 customer support online 220, 236 D default gateway, setting 123, jams 137, 139 locating 2 paper-feeding problems 131, 136 double-sided printing Mac 49 Windows 46 duplexer jams 137 duplexing manually (Mac) 49 manually (Windows) 46 E easy-access - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 271
general configuration 112, 114, 115 HP Web Services 112, 114, 120 information pages 112, settings 112, 114, 119 supplies 119 troubleshooting tools 112, 114, 119 HP Embedded Internet Explorer, versions supported HP Embedded Web Server managing the printer overview 112 manual duplex Mac 49 Windows 46 - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 272
online help, control panel 129 online support 220, 236 operating-environment range printer 16 Tray 2 137, 144 Tray 4 157, 164 paper pickup problems solving 131, 134 paper trays overview 18 paper type selecting ( 1 18 print on both sides Mac 49 manually, Windows 46 Windows 46 print settings HP - HP Color LaserJet Enterprise MFP X677s | User Guide - Page 273
247, 252 TCP/IP manually configuring IPv4 parameters 123 manually configuring IPv6 parameters 124 technical support online 220, 236 toner letterhead mode 29 troubleshooting check toner-cartridge status 199, 200 jams 137, 139 overview 129 paper feed problems 131 troubleshooting tools HP Embedded
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HP Color LaserJet Enterprise MFP X677
HP Color LaserJet Enterprise MFP X67755
HP Color LaserJet Enterprise MFP X67765
www.hp.com/support/colorljX677MFP
User Guide