HP Color LaserJet Pro M155-M156 User Guide

HP Color LaserJet Pro M155-M156 Manual

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  • HP Color LaserJet Pro M155-M156 | User Guide - Page 1
    HP Color LaserJet Pro M155, M156 User Guide www.hp.com/videos/LaserJet www.hp.com/support/ljM155
  • HP Color LaserJet Pro M155-M156 | User Guide - Page 2
  • HP Color LaserJet Pro M155-M156 | User Guide - Page 3
    HP Color LaserJet Pro M155, M156 User Guide
  • HP Color LaserJet Pro M155-M156 | User Guide - Page 4
    contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable
  • HP Color LaserJet Pro M155-M156 | User Guide - Page 5
    view ...5 Printer specifications ...6 Technical specifications ...6 Supported operating systems ...6 Mobile printing solutions ...8 ...18 Envelope orientation ...18 Load and print labels ...19 Introduction ...19 Manually feed labels ...19 Label orientation ...19 3 Supplies, accessories, and parts
  • HP Color LaserJet Pro M155-M156 | User Guide - Page 6
    ) ...31 Select the paper type (Windows) ...31 Print tasks (macOS) ...33 How to print (macOS) ...33 Automatically print on both sides (macOS 33 Manually print on both sides (macOS) ...33 Print multiple pages per sheet (macOS) ...34 Select the paper type (macOS) ...34 Additional print tasks ...34
  • HP Color LaserJet Pro M155-M156 | User Guide - Page 7
    Down setting ...53 HP Web Jetadmin ...55 Update the firmware ...56 Update the firmware using the Firmware Update Utility 56 6 Solve problems ...57 Customer support ...58 Interpret control-panel light patterns ...59 Restore the factory-set defaults ...62 A "Cartridge is low" or "Cartridge is very
  • HP Color LaserJet Pro M155-M156 | User Guide - Page 8
    settings (Windows) ...82 Print and interpret the print quality page ...82 Resolving print quality problems ...84 Introduction ...84 Troubleshoot print quality problems ...84 Solve wired network problems ...92 Introduction ...92 Poor physical connection ...92 The computer is using the incorrect IP
  • HP Color LaserJet Pro M155-M156 | User Guide - Page 9
    setup and software installation For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM155. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve
  • HP Color LaserJet Pro M155-M156 | User Guide - Page 10
    Warning icons Warning icon definitions: The following warning icons may appear on HP products. Apply appropriate caution where applicable. ● Caution: Electric shock ● Caution: Hot surface ● Caution: Keep body parts away from moving parts ● Caution: Sharp edge in close proximity 2 Chapter 1 Printer
  • HP Color LaserJet Pro M155-M156 | User Guide - Page 11
    Printer views ● Printer front view ● Printer back view ● Control panel view Printer front view 2 3 4 5 6 Table 1-1 Printer front view Number Description 1 Control panel 2 Output bin 3 Output bin extension 4 Front door (access to the toner cartridges) 5 Model name 6 Tray 1 7 Power
  • HP Color LaserJet Pro M155-M156 | User Guide - Page 12
    Printer back view 1 2 3 4 5 Table 1-2 Printer back view Number Description 1 Rear door (access for clearing jams) 2 Power connection 3 Serial number and product number label 4 USB interface port 5 Ethernet port (network models only) 4 Chapter 1 Printer overview ENWW
  • HP Color LaserJet Pro M155-M156 | User Guide - Page 13
    button to begin a print job. If the printer is in an error state, press the Resume button to clear the error and resume printing. In manual duplex mode, press the Resume button to print the second side of the page. Press this button to cancel a print job. ENWW Printer views 5
  • HP Color LaserJet Pro M155-M156 | User Guide - Page 14
    , go to www.hp.com/go/linuxprinting. UNIX: For information and print drivers for UNIX®, go to www.hp.com/go/unixmodelscripts. Table 1-4 Supported operating systems and print drivers Operating system Print driver installed (from the software on Notes the web) Windows® XP SP3, 32-bit The "HP
  • HP Color LaserJet Pro M155-M156 | User Guide - Page 15
    and 64-bit The "HP PCL-6" V4 printer-specific print driver is installed for this operating system as part of the software installation. Windows 8.1 RT support is provided through Microsoft IN OS Version 4, 32- bit driver. Windows 10, 32-bit and 64-bit The "HP PCL-6" V4 printer-specific print
  • HP Color LaserJet Pro M155-M156 | User Guide - Page 16
    /go/ LaserJetMobilePrinting. NOTE: Update the printer firmware to ensure all mobile printing and ePrint capabilities are supported. ● Wi-Fi Direct (wireless models only) ● HP ePrint via email (Requires HP Web Services to be enabled and the printer to be registered with HP Connected) ● HP ePrint app
  • HP Color LaserJet Pro M155-M156 | User Guide - Page 17
    244.2 mm (9.6 in) 855 mm (33.7 in) 392 mm (15.4 in) Power consumption, electrical specifications, and acoustic emissions See www.hp.com/support/ljM155 for current information. CAUTION: Power requirements are based on the country/region where the printer is sold. Do not convert operating voltages
  • HP Color LaserJet Pro M155-M156 | User Guide - Page 18
    and Getting Started Guide that came with the printer. For additional instructions, go to HP support on the Web. Go to www.hp.com/support/ljM155 for HP's all-inclusive help for the printer. Find the following support: ● Install and configure ● Learn and use ● Solve problems ● Download software and
  • HP Color LaserJet Pro M155-M156 | User Guide - Page 19
    ● Load and print labels For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM155. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve
  • HP Color LaserJet Pro M155-M156 | User Guide - Page 20
    Introduction CAUTION: Do not extend more than one paper tray at a time. Do not use paper tray as a step. Keep hands out of paper trays when closing. All trays must be closed when moving the printer. Load Tray 1 Introduction The following information describes how to load paper into Tray 1. This tray
  • HP Color LaserJet Pro M155-M156 | User Guide - Page 21
    squeezing the adjustment latches and sliding the guides to the size of the paper being used. NOTE: To load legal-size paper, extend the tray front by pressing the blue latch and pulling
  • HP Color LaserJet Pro M155-M156 | User Guide - Page 22
    4. Adjust the guides so that they lightly touch the paper stack, but do not bend it. NOTE: Do not adjust the paper guides tightly against the paper stack. NOTE: To prevent jams, adjust the paper guides to the correct size and do not overfill the tray. 5. Close the tray. 14 Chapter 2 Paper trays
  • HP Color LaserJet Pro M155-M156 | User Guide - Page 23
    Tray 1 paper orientation When using paper that requires a specific orientation, load it according to the information in the following tables. Table 2-1 Letterhead or preprinted Image orientation Output Paper size How to load paper Portrait 1-sided printing Letter, Legal, Executive, Oficio
  • HP Color LaserJet Pro M155-M156 | User Guide - Page 24
    Table 2-1 Letterhead or preprinted (continued) Image orientation Output Landscape 2-sided printing Paper size A5 How to load paper Face-down Top edge toward the back of the tray Portrait 1-sided printing or 2-sided printing Letter, Legal, Executive, Oficio (8.5 x 13), A4, A6, B5 (JIS), B5 (
  • HP Color LaserJet Pro M155-M156 | User Guide - Page 25
    Table 2-2 Prepunched Image orientation Portrait Output 1-sided printing or 2-sided printing Paper size How to load paper Letter, Legal, Executive, Oficio (8.5 x 13), A4, A6, B5 (JIS), B5 (ISO), Postcard #10, Japanese Postcard (Postcard (JIS)), Double Japan Postcard Rotated (Double Postcard (JIS
  • HP Color LaserJet Pro M155-M156 | User Guide - Page 26
    list, select the correct size for the envelopes. 5. In the Paper type drop-down list, select Envelope. 6. In the Paper source drop-down list, select Manual feed. 7. Click the OK button to close the Document Properties dialog box. 8. In the Print dialog box, click the OK button to print the job
  • HP Color LaserJet Pro M155-M156 | User Guide - Page 27
    labels Introduction The following information describes how to print and load labels. Tray 1 holds up to 50 sheets of labels. To print labels using the manual feed option, follow these steps to select the correct settings in the print driver, and then load the labels into the tray after sending the
  • HP Color LaserJet Pro M155-M156 | User Guide - Page 28
    20 Chapter 2 Paper trays ENWW
  • HP Color LaserJet Pro M155-M156 | User Guide - Page 29
    ● Replace the toner cartridges For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM155. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve
  • HP Color LaserJet Pro M155-M156 | User Guide - Page 30
    using the HP Embedded Web Server (EWS) Ordering information www.hp.com/go/suresupply www.hp.com/buy/parts Contact an HP-authorized service or support provider. To access, in a supported Web browser on the computer, enter the printer IP address or host name in the address/URL field. The EWS contains
  • HP Color LaserJet Pro M155-M156 | User Guide - Page 31
    Genuine HP replacement parts can be ordered at www.hp.com/buy/parts or by contacting an HP-authorized service or support provider. When ordering, one of the following will be needed: part number, serial number (found on back of printer), product number, or printer name. ● Parts
  • HP Color LaserJet Pro M155-M156 | User Guide - Page 32
    Replace the toner cartridges Introduction This printer indicates when the toner cartridge level is low. The actual toner cartridge life remaining can vary. Consider having a replacement cartridge available to install when print quality is no longer acceptable. To purchase cartridges or check
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    2 1 3 Table 3-7 Toner-cartridge components Number Description 1 Handle 2 Imaging drum 3 Memory chip CAUTION: If toner gets on clothing, wipe it off by using a dry cloth and wash the clothes in cold water. Hot water sets toner into fabric. NOTE: Information about recycling used toner
  • HP Color LaserJet Pro M155-M156 | User Guide - Page 34
    Remove and replace the toner cartridges 1. Open the front door. 2. Grasp the blue handle on the toner cartridge drawer, and then pull out the drawer. 3. Grasp the handle on the toner cartridge, and then pull the toner cartridge straight up to remove it. 26 Chapter 3 Supplies, accessories, and parts
  • HP Color LaserJet Pro M155-M156 | User Guide - Page 35
    4. Remove the new toner cartridge package from the box, and then pull the release tab on the packaging. 5. Remove the toner cartridge from the opened packaging shell. Save all packaging for recycling the used toner cartridge. NOTE: Avoid touching the green imaging drum. Fingerprints on the imaging
  • HP Color LaserJet Pro M155-M156 | User Guide - Page 36
    7. Install the new toner cartridge. Make sure that the color chip on the cartridge matches the color chip on the drawer. NOTE: Avoid touching the green imaging drum. Fingerprints on the imaging drum can cause print defects. 8. Close the toner cartridge drawer. 9. Close the front door. 28 Chapter 3
  • HP Color LaserJet Pro M155-M156 | User Guide - Page 37
    tasks (macOS) ● Mobile printing For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM155. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve
  • HP Color LaserJet Pro M155-M156 | User Guide - Page 38
    from this screen. 5. Click the Print button to print the job. Manually print on both sides (Windows) Use this procedure for printers that do not automatic duplexer installed or to print on paper that the duplexer does not support. 1. From the software program, select the Print option. 2. Select
  • HP Color LaserJet Pro M155-M156 | User Guide - Page 39
    4. Select Print on both sides (manually), and then click OK to close the Document Properties dialog. 5. In the Print dialog, click Print to print the first side of the job. 6. Retrieve
  • HP Color LaserJet Pro M155-M156 | User Guide - Page 40
    4. Select the option for the type of paper you are using, and then click OK. 5. Click OK to close the Document Properties dialog. 6. In the Print dialog, click Print to print the job. 32 Chapter 4 Print ENWW
  • HP Color LaserJet Pro M155-M156 | User Guide - Page 41
    . NOTE: The name of the item varies for different software programs. 4. Select a binding option from the Two-Sided drop-down list. 5. Click the Print button. Manually print on both sides (macOS) NOTE: This feature is available if you install the HP print driver. It might not be available if you are
  • HP Color LaserJet Pro M155-M156 | User Guide - Page 42
    : Select this option to print close to the paper edges. 5. Click the Print button. Additional print tasks Go to www.hp.com/support/ljM155. Instructions are available for performing specific print tasks, such as the following: ● Create and use printing shortcuts or presets ● Select the paper size
  • HP Color LaserJet Pro M155-M156 | User Guide - Page 43
    LaserJetMobilePrinting. NOTE: Update the printer firmware to ensure all mobile printing and ePrint capabilities are supported. ● Wi-Fi Direct (wireless models only) ● HP ePrint via email ● HP ePrint . 4. Choose one of the following connection methods: ● Manual ● Automatic ENWW Mobile printing 35
  • HP Color LaserJet Pro M155-M156 | User Guide - Page 44
    occur automatically, without a password prompt. If the connection method is set to Manual, you will need to either press the OK button, or provide a and computer operating systems support Wi-Fi Direct: ● Android 4.0 and later tablets and phones with the HP Print Service or Mopria mobile printing
  • HP Color LaserJet Pro M155-M156 | User Guide - Page 45
    2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer configuration page. Press the Enter key on the computer keyboard. The EWS opens. NOTE: If the web browser displays a message indicating that accessing the website might not be safe,
  • HP Color LaserJet Pro M155-M156 | User Guide - Page 46
    registered with HP Connected. Follow this procedure to enable HP Web Services and register with HP Connected: Step one: Open the HP support UPD PostScript®. Windows and macOS both support IPP printing to LAN or WAN network-connected products that support ePCL. Windows and macOS also both support
  • HP Color LaserJet Pro M155-M156 | User Guide - Page 47
    NOTE: If printing is not available on your device, go to the Google Play > Android apps and install the HP Print Service Plugin. For more information on how to use Android embedded printing and which Android devices are supported, go to www.hp.com/go/LaserJetMobilePrinting. ENWW Mobile printing 39
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    40 Chapter 4 Print ENWW
  • HP Color LaserJet Pro M155-M156 | User Guide - Page 49
    Jetadmin ● Update the firmware For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM155. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve
  • HP Color LaserJet Pro M155-M156 | User Guide - Page 50
    Change the printer connection type (Windows) If you are already using the printer and you wish to change the way it is connected, use Device Setup & Software to change the connection. For example, connect the new printer to the computer using a USB or network connection, or change the connection
  • HP Color LaserJet Pro M155-M156 | User Guide - Page 51
    network configuration The HP Embedded Web Server works when the printer is connected to an IP-based network. The HP Embedded Web Server does not support IPX-based printer connections. You do not have to have Internet access to open and use the HP Embedded Web Server. When the printer is
  • HP Color LaserJet Pro M155-M156 | User Guide - Page 52
    Setup: Change the system defaults for the printer. ● Supply Settings: Change the settings for Cartridge is low alerts and other supplies information. ● Service: Perform the cleaning procedure on the printer. ● Save and Restore: Save the current settings for the printer to a file on the computer
  • HP Color LaserJet Pro M155-M156 | User Guide - Page 53
    tab does not appear if the printer is directly connected to a computer. Provides the ability to change network settings from your computer. HP Web Services tab Use this tab to set up and use various web tools with the printer. ENWW Advanced configuration with HP Embedded Web Server (EWS) and
  • HP Color LaserJet Pro M155-M156 | User Guide - Page 54
    ● View or change network settings ● Rename the printer on a network ● Manually configure IPv4 TCP/IP parameters Introduction Use the following sections to configure the printer network settings. Printer sharing disclaimer HP does not support peer-to-peer networking, as the feature is a function of
  • HP Color LaserJet Pro M155-M156 | User Guide - Page 55
    b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer configuration page. Press the Enter key on the computer keyboard. The EWS opens. NOTE: If the web browser displays a message indicating that accessing the website might not be safe
  • HP Color LaserJet Pro M155-M156 | User Guide - Page 56
    configure IPv4 TCP/IP parameters Use the EWS to manually set an IPv4 address, subnet mask, and default gateway. 1. Open pane. 3. From the IP Preferred Address Method drop-down list, select Manual, and then edit the IPv4 configuration settings. 4. Click the Apply button. 48 Chapter 5 Manage
  • HP Color LaserJet Pro M155-M156 | User Guide - Page 57
    Printer security features Introduction The printer includes several security features to restrict who has access to configuration settings, to secure data, and to prevent access to valuable hardware components. ● Assign or change the system password using the HP Embedded Web Server Assign or change
  • HP Color LaserJet Pro M155-M156 | User Guide - Page 58
    NOTE: Make note of the password and store it in a safe place. 6. Click the Apply button. NOTE: Make note of the password and store it in a safe place. 50 Chapter 5 Manage the printer ENWW
  • HP Color LaserJet Pro M155-M156 | User Guide - Page 59
    Energy-conservation settings ● Introduction ● Print with EconoMode ● Set the Sleep/Auto Off After Inactivity setting ● Set the Shut Down After Inactivity delay and configure the printer to use 1 watt or less of power ● Set the Delay Shut Down setting Introduction The printer includes several economy
  • HP Color LaserJet Pro M155-M156 | User Guide - Page 60
    ● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name. ● Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, and then select the
  • HP Color LaserJet Pro M155-M156 | User Guide - Page 61
    Network-connected printers a. Print a configuration page to determine the IP address or host name. i. Press and hold the Resume button until the Ready light begins blinking. ii. Release the Resume button . b. Open a web browser, and in the address line, type the IP address or host name exactly as it
  • HP Color LaserJet Pro M155-M156 | User Guide - Page 62
    b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer configuration page. Press the Enter key on the computer keyboard. The EWS opens. NOTE: If the web browser displays a message indicating that accessing the website might not be safe,
  • HP Color LaserJet Pro M155-M156 | User Guide - Page 63
    solution allows you to remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment - ultimately increasing investment. HP Web Jetadmin upgrades are periodically made available to provide support for specific product features. Go to www.hp.com/go/webjetadmin
  • HP Color LaserJet Pro M155-M156 | User Guide - Page 64
    Service apps will update automatically. Update the firmware using the Firmware Update Utility Use these steps to manually this method. 1. Go to www.hp.com/go/support, select your country/region or language, and then click Config. 7. Follow the on-screen instructions to complete the installation, and
  • HP Color LaserJet Pro M155-M156 | User Guide - Page 65
    current information, see www.hp.com/ support/ljM155. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information ENWW
  • HP Color LaserJet Pro M155-M156 | User Guide - Page 66
    your country/region Have the printer name, serial number, date of purchase, and problem description ready Get 24-hour Internet support, and download software utilities and drivers Order additional HP service or maintenance agreements Register the printer Location Country/region phone numbers are on
  • HP Color LaserJet Pro M155-M156 | User Guide - Page 67
    for "light off" Symbol for "light on" Symbol for "light blinking" Table 6-3 The Attention light is blinking State of the printer The printer is in manual-feed mode. Action Load the correct paper type and size into the input tray. Press the Resume button to continue. The printer is processing
  • HP Color LaserJet Pro M155-M156 | User Guide - Page 68
    support. 1. Turn off the printer or disconnect the power cord from the printer. 2. Wait 30 seconds, and then turn on the printer or reconnect the power cord to the printer. 3. Wait for the printer to initialize. If the error persists, contact HP customer support. 60 Chapter 6 Solve problems
  • HP Color LaserJet Pro M155-M156 | User Guide - Page 69
    turn on the printer or reconnect the power cord to the printer. 3. Wait for the printer to initialize. If the error persists, contact HP customer support. ENWW Interpret control-panel light patterns 61
  • HP Color LaserJet Pro M155-M156 | User Guide - Page 70
    Save and Restore in the left navigation pane. 3. In the Restore Defaults area, click the Restore defaults button. The printer automatically restarts. 62 Chapter 6 Solve problems ENWW
  • HP Color LaserJet Pro M155-M156 | User Guide - Page 71
    A "Cartridge is low" or "Cartridge is very low" message displays on the printer control panel Cartridge is low: The printer indicates when a cartridge level is low. Actual cartridge life remaining may vary. Consider having a replacement available to install when print quality is no longer acceptable
  • HP Color LaserJet Pro M155-M156 | User Guide - Page 72
    6-5 Ordering Ordering option Order supplies and paper Order through service or support providers Order using the HP Embedded Web Server (EWS) www.hp.com/go/suresupply Contact an HP-authorized service or support provider. To access, in a supported on your computer, enter the printer IP address or
  • HP Color LaserJet Pro M155-M156 | User Guide - Page 73
    or misfeeds Introduction The following solutions can help solve problems if the printer is not picking up paper from the guides to the appropriate indentation in the tray. 5. Check the product control panel to see if the product is waiting for you to acknowledge a prompt to feed the paper manually.
  • HP Color LaserJet Pro M155-M156 | User Guide - Page 74
    Clear paper jams Introduction The following information includes instructions for clearing paper jams from the printer. ● Paper jam locations ● Experiencing frequent or recurring locations Number Description 1 Output bin 2 Tray 1 3 Rear door and fuser area 66 Chapter 6 Solve problems ENWW
  • HP Color LaserJet Pro M155-M156 | User Guide - Page 75
    problems with frequent paper jams. If the first step does not resolve the problem continue with the next step until you have resolved the problem Print, and then select HP Device Toolbox. c. On the System tab, click Service. d. In the Cleaning Mode area, click Start to begin the cleaning process.
  • HP Color LaserJet Pro M155-M156 | User Guide - Page 76
    If none of these steps resolves the problem, the printer might need service. Contact HP customer support. 68 Chapter 6 Solve problems ENWW
  • HP Color LaserJet Pro M155-M156 | User Guide - Page 77
    Clear paper jams in Tray 1 Use the following procedure to clear jams in Tray 1. When a jam occurs, the Attention LED flashes. 1. Pull the tray completely out of the printer. 2. Remove any jammed or damaged sheets of paper. 3. Reinsert and close Tray 1. ENWW Clear paper jams 69
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    can be hot while the printer is in use. Wait for the fuser to cool before handling it. 1. Open the rear door. 70 Chapter 6 Solve problems ENWW
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    2. Gently pull out any jammed paper from the rollers in the rear door area. CAUTION: The fuser can be hot while the printer is in use. Wait for the fuser to cool before handling it. 3. Close the rear door. ENWW Clear paper jams 71
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    before handling it. 1. Open the rear door. 2. If paper is visible in the output bin, grasp the leading edge and remove it. 72 Chapter 6 Solve problems ENWW
  • HP Color LaserJet Pro M155-M156 | User Guide - Page 81
    3. Gently pull out any jammed paper from the rollers in the rear door area. CAUTION: The fuser can be hot while the printer is in use. Wait for the fuser to cool before handling it. 4. Close the rear door. ENWW Clear paper jams 73
  • HP Color LaserJet Pro M155-M156 | User Guide - Page 82
    Introduction The following information provides troubleshooting steps to resolve print-quality problems, including the following problems: ● Smears ● Fuzzy toner ● Skewed images To resolve these or other print-quality problems, try the following solutions in the order presented. For information
  • HP Color LaserJet Pro M155-M156 | User Guide - Page 83
    firmware. For more information, see the Update the firmware section of this User Guide. Print from a different software program Try printing from a different software program. If the page prints correctly, the problem is with the software program from which you were printing. Check the paper-type
  • HP Color LaserJet Pro M155-M156 | User Guide - Page 84
    report to check the percent of life remaining for the toner cartridges and if applicable, the status of other replaceable maintenance parts. Print quality problems can occur when using a toner cartridge that is at its estimated end of life. The supplies status page indicates when a supply level is
  • HP Color LaserJet Pro M155-M156 | User Guide - Page 85
    3. On the System tab, click Service. 4. In the Cleaning Mode area, click Start to begin that meets HP specifications Some print-quality problems arise from using paper that does not meet HP specifications. ● Always use a paper type and weight that this printer supports. ● Use paper that is of good
  • HP Color LaserJet Pro M155-M156 | User Guide - Page 86
    , select the option to continue to the website. Accessing this website will not harm the computer. 2. Click the System tab, and then select the Service page. 3. In the Adjust Alignment area, select the tray to adjust. 4. Adjust the alignment settings, and then click Apply 5. Click Print Test Page to
  • HP Color LaserJet Pro M155-M156 | User Guide - Page 87
    graphics, missing text, missing graphics, incorrect formatting, or substituted fonts. Download any of the following drivers from the HP Web site: www.hp.com/support/ljM155. Table 6-7 Print drivers Driver HP PCL.6 driver HP PCL 6 driver HP PCL-6 driver HP UPD PS driver HP UPD PCL 6 Description If
  • HP Color LaserJet Pro M155-M156 | User Guide - Page 88
    . 2. Click the System tab, and then select the Print Density page. 3. Select the correct density settings. 4. Click Apply to save the changes. 80 Chapter 6 Solve problems ENWW
  • HP Color LaserJet Pro M155-M156 | User Guide - Page 89
    Calibrate the printer to align the colors Calibration is a printer function that optimizes print quality. Follow these steps to resolve print-quality problems such as misaligned color, colored shadows, blurry graphics, or other print-quality issues. 1. Open the HP Embedded Web Server (EWS): Direct-
  • HP Color LaserJet Pro M155-M156 | User Guide - Page 90
    IP address or host name. i. Press and hold the Resume button until the Ready light begins blinking. ii. Release the Resume button . 82 Chapter 6 Solve problems ENWW
  • HP Color LaserJet Pro M155-M156 | User Guide - Page 91
    the following illustration. By examining each group, you can isolate the problem to a particular toner cartridge. Figure 6-1 Print quality page Table than one group, print a cleaning page. If this does not solve the problem, determine if the dots are always the same color; for example, if magenta
  • HP Color LaserJet Pro M155-M156 | User Guide - Page 92
    pages ● Dark or light bands ● Dark or light streaks ● Missing toner ● Skewed images ● Colors that do not align ● Curled paper Troubleshoot print quality problems Table 6-9 Image defects table quick reference Defect Defect Table 6-10 Light print on page 86 Table 6-11 Gray background or dark
  • HP Color LaserJet Pro M155-M156 | User Guide - Page 93
    cause, can often be resolved using the same steps. Use the following steps as a starting point for solving image defect issues. ENWW Resolving print quality problems 85
  • HP Color LaserJet Pro M155-M156 | User Guide - Page 94
    sure that the cartridge is installed correctly. 5. Print a Supply status page and check for life and usage of the cartridge. 6. Replace the cartridge. 7. If the problem persists, go to support.hp.com. 86 Chapter 6 Solve
  • HP Color LaserJet Pro M155-M156 | User Guide - Page 95
    the toner density to a lower level. 5. Make sure that the printer is in within the supported operating temperature and humidity range. 6. Replace the cartridge. 7. If the problem persists, go to support.hp.com. Possible solutions 1. Make sure that the cartridge is genuine HP cartridges. 2. Make sure
  • HP Color LaserJet Pro M155-M156 | User Guide - Page 96
    inspect the cartridge to check for damage. 2. Make sure that the cartridge is installed correctly. 3. Replace the cartridge 4. If the problem persists, go to support.hp.com. Table 6-14 Banding defects Description Sample Repetitive wide-pitch banding and Impulse bands: Dark or light lines which
  • HP Color LaserJet Pro M155-M156 | User Guide - Page 97
    printed content. Possible solutions 1. Reprint the document. 2. Remove the cartridge, and then shake it to redistribute the toner. 3. If the problem persists, go to support.hp.com. NOTE: Both light and dark vertical streaks can occur when the printing environment is outside the specified range for
  • HP Color LaserJet Pro M155-M156 | User Guide - Page 98
    full indicator. Do not overfill the tray. 4. Make sure that the paper guides are adjusted to the correct size for the paper. Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray. 5. If the problem persists, go to support.hp.com. ENWW
  • HP Color LaserJet Pro M155-M156 | User Guide - Page 99
    freshly opened paper. 3. Print in duplex mode. 4. If the problem persists, go to support.hp.com. 1. Reprint the document. 2. Extend the output bin extension. 3. If the defect is caused by extreme paper curl, complete the troubleshooting steps for Output curl. 4. Use a different paper type. 5. Use
  • HP Color LaserJet Pro M155-M156 | User Guide - Page 100
    , first update the printer firmware. For instructions on how to update the printer firmware, go tohttp://support.hp.com, search for your printer, and link-status light is continuously lit indicating a network link. 4. If the problem continues, try a different cable or port on the hub. The computer is
  • HP Color LaserJet Pro M155-M156 | User Guide - Page 101
    the default setting). If you change these settings, you must also change them for your network. New software programs might be causing compatibility problems Verify that any new software programs are correctly installed and that they use the correct print driver. The computer or workstation might be
  • HP Color LaserJet Pro M155-M156 | User Guide - Page 102
    problems on a wireless network Introduction Use the troubleshooting information to help resolve issues. NOTE: in the printer is turned on. ● Verify that the service set identifier (SSID) is correct. Print a configuration page to , walls, or support columns containing metal or concrete do not separate the
  • HP Color LaserJet Pro M155-M156 | User Guide - Page 103
    wireless network. ● For macOS, verify that the wireless router supports Bonjour. The printer does not print after the wireless configuration computer connects to. 2. Print a configuration page. 3. Compare the service set identifier (SSID) on the configuration page to the SSID in problems 95
  • HP Color LaserJet Pro M155-M156 | User Guide - Page 104
    connects to the same network that the computer connects to. a. Print a configuration page. b. Compare the service set identifier (SSID) on the configuration report to the SSID in the printer configuration for the computer. blinking. ii. Release the Resume button . 96 Chapter 6 Solve problems ENWW
  • HP Color LaserJet Pro M155-M156 | User Guide - Page 105
    lower signal strength. ● Position the wireless router in a central location in line of sight with the wireless printers on the network. ENWW Solve wireless network problems 97
  • HP Color LaserJet Pro M155-M156 | User Guide - Page 106
    98 Chapter 6 Solve problems ENWW
  • HP Color LaserJet Pro M155-M156 | User Guide - Page 107
    , restoring 62 dimensions, printer 9 double-sided printing Mac 33 Windows 30 drivers, supported 6 duplex printing Mac 33 duplex printing (double-sided) Windows 30 duplexing manually (Mac) 33 manually (Windows) 30 E EconoMode setting 51, 79 economy settings 51 electrical specifications 9 Embedded
  • HP Color LaserJet Pro M155-M156 | User Guide - Page 108
    3 power-down delay setting 53 print drivers, supported 6 print on both sides Mac 33 manually, Windows 30 Windows 30 product and serial number 6 locating 3 troubleshooting check toner-cartridge status 76 LED, errors 59 LED, light patterns 59 network problems 92 paper feed problems 65 wired network
  • HP Color LaserJet Pro M155-M156 | User Guide - Page 109
    web browser requirements HP Embedded Web Server 43 Web sites customer support 58 HP Web Jetadmin, downloading 55 weight, printer 9 Wi-Fi Direct printing 8, 35 wireless network troubleshooting 94 wireless network interference 97 ENWW Index 101
  • HP Color LaserJet Pro M155-M156 | User Guide - Page 110
    102 Index ENWW
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HP Color LaserJet Pro M155, M156
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User Guide