HP Color LaserJet Pro M255-M256 User Guide

HP Color LaserJet Pro M255-M256 Manual

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  • HP Color LaserJet Pro M255-M256 | User Guide - Page 1
    HP Color LaserJet Pro M255-M256 User Guide www.hp.com/videos/LaserJet www.hp.com/support/ljM255
  • HP Color LaserJet Pro M255-M256 | User Guide - Page 2
  • HP Color LaserJet Pro M255-M256 | User Guide - Page 3
    HP Color LaserJet Pro M255-M256 User Guide
  • HP Color LaserJet Pro M255-M256 | User Guide - Page 4
    to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors
  • HP Color LaserJet Pro M255-M256 | User Guide - Page 5
    only 7 Home screen layout ...8 How to use the touchscreen control panel 9 Printer specifications ...10 Technical specifications ...10 Supported operating systems ...10 Mobile printing solutions ...12 Printer dimensions ...13 Power consumption, electrical specifications, and acoustic emissions 14
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    How to print (macOS) ...41 Automatically print on both sides (macOS 41 Manually print on both sides (macOS) ...41 Print multiple pages per sheet (macOS) ...45 Change the printer Wi-Fi Direct name 46 HP ePrint via email ...48 HP ePrint software ...49 AirPrint ...50 Android embedded printing ...50
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    HP Web Services applications (touchscreen models only 54 Change the printer connection type (Windows) ...55 Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows 56 Method one: Open the HP Utility 72 6 Solve problems ...73 Customer support ...74 Control panel help
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    print driver ...99 Check the EconoMode settings ...100 Adjust Print Density ...100 Calibrate the printer to align the colors ...101 Adjust color settings (Windows) ...102 Print and interpret the print quality page 102 Resolving print quality problems ...104 Introduction ...104 Troubleshoot print
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    The printer is disabled, or other network settings are incorrect 113 Solve wireless network problems ...114 Introduction ...114 Wireless connectivity checklist ...114 The printer does not print after the wireless configuration completes 115 The printer does not print, and the
  • HP Color LaserJet Pro M255-M256 | User Guide - Page 10
    viii ENWW
  • HP Color LaserJet Pro M255-M256 | User Guide - Page 11
    setup and software installation For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM255. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve
  • HP Color LaserJet Pro M255-M256 | User Guide - Page 12
    Warning icons Warning icon definitions: The following warning icons may appear on HP products. Apply appropriate caution where applicable. ● Caution: Electric shock ● Caution: Hot surface ● Caution: Keep body parts away from moving parts ● Caution: Sharp edge in close
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    (access to the toner cartridges) 5 Model name 6 Single-sheet priority feed slot (Tray 1) 7 Main input tray (Tray 2) 8 Power button 9 Control panel with color touchscreen display (dw models only) 10 Walk-up USB port for printing without a computer (dw models only) ENWW Printer views 3
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    Printer back view 1 2 6 3 4 5 Table 1-2 Printer back view legend Number Printer component 1 Rear door (access for clearing jams) 2 Serial number and product number label 3 Power connection 4 USB interface port 5 Ethernet port 6 Duplexer (duplex models only) 4 Chapter 1 Printer
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    2-line control-panel view (nw and dn models only) 1 2 3 7 6 4 5 Table 1-3 2-line control panel legend Number Control panel component 1 2-line control panel display 2 OK button 3 Left arrow button Function This screen displays menus and printer information. Press the OK button for
  • HP Color LaserJet Pro M255-M256 | User Guide - Page 16
    Table 1-3 2-line control panel legend (continued) Number Control panel component Function 4 Back arrow button Use this button for the following actions: ● Exit the control-panel menus. ● Scroll back to a previous menu in a submenu list. ● Scroll back to a previous menu item in a submenu
  • HP Color LaserJet Pro M255-M256 | User Guide - Page 17
    Touchscreen control-panel view (dw models only) 1 2 3 4 5 Table 1-4 Touchscreen control panel legend Number Control panel component 1 Back button 2 Home button 3 Help button 4 Touchscreen 5 Home page screen indicator Function Touch this button to return to the previous screen. Touch
  • HP Color LaserJet Pro M255-M256 | User Guide - Page 18
    Home screen layout The Home screen provides access to the printer features and indicates the current status of the printer. Return to the Home screen at any time by touching the Home button on the printer control panel. NOTE: The features that appear on the Home screen can vary, depending on the
  • HP Color LaserJet Pro M255-M256 | User Guide - Page 19
    How to use the touchscreen control panel Use the following actions to use the printer touchscreen control panel. Table 1-6 Touchscreen control panel actions Action Description Touch Touch an item on the screen to select that item or open that menu. Also, when scrolling through menus, briefly
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    version 4 print driver from the printer-support website for this printer: www.hp.com/support/ljM255. macOS: Mac computers are supported with this printer. Download HP Smart either from 123.hp.com or from the Printer Support page, and then use HP Smart to install the HP print driver. HP Smart is not
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    system as part of the software installation. Windows 10 server (Server 2016), 32-bit and 64-bit The "HP PCL-6" printer-specific print driver is This operating system is fully supported. installed for this operating system as part of the software installation. macOS v10.15 Catalina, macOS v10.14
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    NOTE: For HP UPD driver support for this printer, go to www.hp.com/go/upd. Under Additional information, click the links. Table 1-8 supported. ● Wi-Fi Direct (wireless models only) ● HP ePrint via email (Requires HP Web Services to be enabled and the printer to be registered with HP Connected) ● HP
  • HP Color LaserJet Pro M255-M256 | User Guide - Page 23
    Printer dimensions Figure 1-1 Dimensions for the nw and dn models 3 2 1 Table 1-9 nw and dn model printer dimension legend Dimension Printer fully closed 1. Height 247.5 mm (9.7 in) 2. Depth nw models: 385.8 mm (15.2 in) dn models: 419 mm (16.5 in) 3. Width 392 mm (15.4 in) Weight (with
  • HP Color LaserJet Pro M255-M256 | User Guide - Page 24
    32.6 lb) Printer fully open 392 mm (15.4 in) 14.8 kg (32.6 lb) Power consumption, electrical specifications, and acoustic emissions See www.hp.com/support/ljM255 for current information. CAUTION: Power requirements are based on the country/region where the printer is sold. Do not convert operating
  • HP Color LaserJet Pro M255-M256 | User Guide - Page 25
    and Getting Started Guide that came with the printer. For additional instructions, go to HP support on the Web. Go to www.hp.com/support/ljM255 for HP's all-inclusive help for the printer. Find the following support: ● Install and configure ● Learn and use ● Solve problems ● Download software and
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    16 Chapter 1 Printer overview ENWW
  • HP Color LaserJet Pro M255-M256 | User Guide - Page 27
    ● Load and print labels For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM255. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve
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    paper jams: ● Never add or remove paper from the tray during printing. ● Use paper that is not wrinkled, folded, or damaged. 1. Move the paper width guides in the single-sheet priority feed slot outward. 2. Place the top edge of the sheet at the opening, and then adjust the side
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    20. NOTE: Depending on the size of the paper, you might need to support the sheet with two hands until the sheet advances into the printer. 4. At , begin the printing process from the software application. Make sure that the driver is set to the correct paper type and size for the paper being
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    Tray 1 paper orientation When using paper that requires a specific orientation, load it according to the information in the following table. Table 2-1 Tray 1 paper orientation Paper type Image orientation Output Paper size How to load paper Letterhead or Preprinted Portrait 1-sided
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    wrinkled, folded, or damaged. 1. Open the tray. NOTE: Do not open this tray while it is in use. 2. Adjust the paper guides by squeezing the adjustment latches and sliding the guides to the size of the paper being used. NOTE: To load legal-size paper, extend the tray front by pressing the
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    the tray. For information about how to orient the paper, see Tray 2 paper orientation on page 23. 4. Adjust the guides so that they lightly touch the paper stack, but do not bend it. NOTE: Do not adjust the paper guides tightly against the paper stack. NOTE: To prevent jams, adjust the paper
  • HP Color LaserJet Pro M255-M256 | User Guide - Page 33
    Tray 2 paper orientation When using paper that requires a specific orientation, load it according to the information in the following table. Table 2-2 Tray 2 paper orientation Paper type Image orientation Output Paper size How to load paper Letterhead or preprinted Portrait 1-sided
  • HP Color LaserJet Pro M255-M256 | User Guide - Page 34
    Table 2-2 Tray 2 paper orientation (continued) Paper type Image orientation Output Letterhead or preprinted Landscape 2-sided printing Paper size A5 How to load paper Face-down Top edge toward the back of the tray Prepunched Portrait 1-sided printing or 2sided printing Letter, Legal,
  • HP Color LaserJet Pro M255-M256 | User Guide - Page 35
    to print and load envelopes. Tray 1 holds 1 envelope. Tray 2 holds up to 5 envelopes. To print envelopes using the manual feed option, follow these steps to select the correct settings in the print driver, and then load the envelopes into the tray after sending the print job to the printer. Print
  • HP Color LaserJet Pro M255-M256 | User Guide - Page 36
    Envelope orientation Table 2-3 Envelope orientation Tray Tray 1 Envelope size Envelope #10, Envelope Monarch, Envelope B5, Envelope C5, Envelope DL How to load envelopes Face up Short, postage end leading into the printer Tray 2 Envelope #10, Envelope Monarch, Envelope B5, Envelope C5, Envelope
  • HP Color LaserJet Pro M255-M256 | User Guide - Page 37
    labels. Tray 1 holds 1 sheet of labels. Tray 2 holds up to 50 sheets of labels. To print labels using the manual feed option, follow these steps to select the correct settings in the print driver, and then load the labels into the tray after sending the print job to the printer. When using
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    Label orientation Table 2-4 Label orientation Tray How to load labels Tray 1 Face-up Top edge leading into the printer Tray 2 Face-up Top edge leading into the printer 28 Chapter 2 Paper trays ENWW
  • HP Color LaserJet Pro M255-M256 | User Guide - Page 39
    ● Replace the toner cartridges For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM255. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve
  • HP Color LaserJet Pro M255-M256 | User Guide - Page 40
    and paper Order genuine HP parts or accessories Order through service or support providers Order using the HP Embedded Web Server (EWS) Ordering information www.hp.com/go/suresupply www.hp.com/buy/parts Contact an HP-authorized service or support provider. To access, in a supported Web browser on
  • HP Color LaserJet Pro M255-M256 | User Guide - Page 41
    many HP LaserJet printers to reduce repair time. More information about the CSR program and benefits can be found at www.hp.com/go/csr-support and www.hp.com/go/csr-faq. Genuine HP replacement parts can be ordered at www.hp.com/buy/parts or by contacting an HP-authorized service or support provider
  • HP Color LaserJet Pro M255-M256 | User Guide - Page 42
    color: yellow (Y), magenta (M), cyan (C), and black (K). The toner cartridges are inside the front door. Table 3-5 Toner cartridges for North America, Latin America, Asia Pacific Countries/Regions, and Japan Item Description Cartridge number Part number HP 206A Black Original LaserJet Toner
  • HP Color LaserJet Pro M255-M256 | User Guide - Page 43
    , and Africa (continued) Item Description Cartridge number HP 207A Magenta Original LaserJet Toner Cartridge Standard-capacity replacement 207A magenta toner cartridge HP 207X High Yield Magenta High-capacity replacement Original LaserJet Toner Cartridge magenta toner cartridge 207X Part
  • HP Color LaserJet Pro M255-M256 | User Guide - Page 44
    NOTE: Information about recycling used toner cartridges is in the toner cartridge box. Remove and replace the toner cartridges 1. Open the front door. 2. Grasp the blue handle on the toner cartridge drawer, and then pull out the drawer. 3. Grasp the handle on the toner cartridge, and then pull the
  • HP Color LaserJet Pro M255-M256 | User Guide - Page 45
    4. Remove the new toner cartridge package from the box, and then pull the release tab on the packaging. 5. Remove the toner cartridge from the opened packaging shell. Save all packaging for recycling the used toner cartridge. NOTE: Avoid touching the green imaging drum. Fingerprints on the imaging
  • HP Color LaserJet Pro M255-M256 | User Guide - Page 46
    7. Install the new toner cartridge. Make sure that the color chip on the cartridge matches the color chip on the drawer. NOTE: Avoid touching the green imaging drum. Fingerprints on the imaging drum can cause print defects. 8. Close the toner cartridge drawer. 9.
  • HP Color LaserJet Pro M255-M256 | User Guide - Page 47
    (touchscreen models only) For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM255. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve
  • HP Color LaserJet Pro M255-M256 | User Guide - Page 48
    and then select the printer. For the HP PCL-6 V4 driver, the HP Smart application downloads additional driver features when More settings is selected. NOTE to print on paper types that the duplexer does not support, print on both sides manually. 1. From the software program, select the Print option
  • HP Color LaserJet Pro M255-M256 | User Guide - Page 49
    or to print on paper that the duplexer does not support. 1. From the software program, select the Print option. HP PCL-6 V4 driver, the HP Smart application downloads additional driver features when More settings is selected. 3. Click the Finishing tab. 4. Select Print on both sides (manually
  • HP Color LaserJet Pro M255-M256 | User Guide - Page 50
    , and then select the printer. ● Windows 8.1 or 8: Select Devices, select Print, and then select the printer. For the HP PCL-6 V4 driver, the HP Smart application downloads additional driver features when More settings is selected. 3. Click the Paper/Quality tab. 4. Select the option for the type of
  • HP Color LaserJet Pro M255-M256 | User Guide - Page 51
    software programs. 4. Select a binding option from the Two-Sided drop-down list. 5. Click the Print button. Manually print on both sides (macOS) NOTE: This feature is available if you install the HP print driver. It might not be available if you are using AirPrint. 1. Click the File menu, and then
  • HP Color LaserJet Pro M255-M256 | User Guide - Page 52
    Printing: Select this option to print close to the paper edges. 5. Click the Print button. Additional print tasks Go to www.hp.com/support/ljM255. Instructions are available for performing specific print tasks, such as the following: ● Create and use printing shortcuts or presets ● Select the paper
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    go/ LaserJetMobilePrinting. NOTE: Update the printer firmware to ensure all mobile printing and ePrint capabilities are supported. ● Wi-Fi Direct (wireless models only) ● HP ePrint via email ● HP ePrint software ● AirPrint ● Android embedded printing Wi-Fi Direct (wireless models only) Wi-Fi Direct
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    , without a password prompt. If the connection method is set to Manual, you will need to either press the OK button, or provide select the Print option. NOTE: If the mobile device does not support printing, install the HP ePrint mobile app. 8. Select the printer from the list of available
  • HP Color LaserJet Pro M255-M256 | User Guide - Page 55
    . If the connection method is set to Manual, you will need to either press the HP Print Service or Mopria mobile printing plugin installed ● Most Windows 8.1 computers, tablets, and laptops that have the HP print driver installed The following devices and computer operating systems do not support
  • HP Color LaserJet Pro M255-M256 | User Guide - Page 56
    Wi-Fi Direct icon. Change the printer Wi-Fi Direct name Follow this procedure to change the printer Wi-Fi Direct name using the HP Embedded Web Server (EWS): NOTE: The steps vary according to the type of control panel. 1 2 Table 4-3 Control panel legend Number Description 1 2-line control
  • HP Color LaserJet Pro M255-M256 | User Guide - Page 57
    Step one: Open the HP Embedded Web Server 1. 2-line control panels: On the printer control panel, press the OK button. Open the Network Setup menu, select Show IP Address, and
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    , select the option to continue to the website. Accessing this website will not harm the computer. 3. Click the HP Web Services tab, and then click Enable. The printer enables Web Services, and then prints an information page. The information page contains the printer code necessary to register the
  • HP Color LaserJet Pro M255-M256 | User Guide - Page 59
    Information button . 2. Open the following menus: a. HP ePrint b. Settings c. Enable Web Services 3. Touch the Print button to read the terms of PDF (in the bottom left of the driver screen). Select HP ePrint. For Windows, the HP ePrint software supports TCP/IP printing to local network printers on
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    NOTE: If printing is not available on your device, go to the Google Play > Android apps and install the HP Print Service Plugin. For more information on how to use Android embedded printing and which Android devices are supported, go to www.hp.com/go/LaserJetMobilePrinting. 50 Chapter 4 Print ENWW
  • HP Color LaserJet Pro M255-M256 | User Guide - Page 61
    them from a computer. The printer accepts standard USB flash drives in the USB port. It supports the following types of files: ● .pdf ● .jpg ● .prn and .PRN ● . Paper Size ● Paper Type ● Fit to Page ● Collation ● Output Color (color printers only) 4. Select Print to print the document. 5. Retrieve
  • HP Color LaserJet Pro M255-M256 | User Guide - Page 62
    Done. 3. When the summary screen opens, the following settings can be adjusted: ● Image Size ● Paper Size ● Paper Type ● Number of Copies ● Output Color (color printers only) ● Lighter/Darker 4. Select Print to print the photos. 5. Retrieve the printed job from the output bin, and remove the USB
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    HP Web Services applications (touchscreen models only) ● Change the printer connection type (Windows) ● Advanced configuration with HP Embedded Web Server (EWS) and HP time of publication. For current information, see www.hp.com/ support/ljM255. HP's all-inclusive help for the printer includes the
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    the printer control panel, swipe until the Setup menu displays. Touch the Setup icon to open the menu. 2. Touch HP Web Services. 3. Touch Enable Web Services. 4. To print the HP Web Services Terms of Use, touch Print. 5. Touch OK to complete the procedure. After you download an application from the
  • HP Color LaserJet Pro M255-M256 | User Guide - Page 65
    from a USB to a wireless connection. To open Device Setup & Software, complete the following procedure: 1. Open the HP Printer Assistant. ● Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name. ● Windows 8.1: Click the down arrow in lower left corner of the
  • HP Color LaserJet Pro M255-M256 | User Guide - Page 66
    ● Receive notification of printer and supplies events ● View and change network configuration The HP Embedded Web Server works when the printer is connected to an IP-based network. The HP Embedded Web Server does not support IPX-based printer connections. You do not have to have Internet access to
  • HP Color LaserJet Pro M255-M256 | User Guide - Page 67
    website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer. ENWW Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) 57
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    HP supplies. ● Supplies Status: Shows the approximate percent life remaining of HP . ● Color Usage Log: Shows a summary of color jobs that the printer has produced. (Color models only is low alerts and other supplies information. ● Service: Perform the cleaning procedure on the printer. ●
  • HP Color LaserJet Pro M255-M256 | User Guide - Page 69
    Direct functionality. This tab does not appear if the printer is directly connected to a computer. Provides the ability to change network settings from your computer. HP Web Services tab Use this tab to set up and use various web tools with the printer. ENWW Advanced configuration with
  • HP Color LaserJet Pro M255-M256 | User Guide - Page 70
    Use the following sections to configure the printer network settings. Printer sharing disclaimer HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP printer drivers. Go to Microsoft at www.microsoft.com. View or change network
  • HP Color LaserJet Pro M255-M256 | User Guide - Page 71
    printer on a network so that it can be uniquely identified, use the HP Embedded Web Server. NOTE: The steps vary according to the type of Number Description 1 2-line control panel 2 Touchscreen control panel 1. Open the HP Embedded Web Server (EWS): a. 2-line control panels: On the printer
  • HP Color LaserJet Pro M255-M256 | User Guide - Page 72
    Completing the other fields on this page is optional. 4. Click the Apply button to save the changes. Manually configure IPv4 TCP/IP parameters from the control panel Use the control-panel menus to manually set an IPv4 address, subnet mask, and default gateway. NOTE: The steps vary according to the
  • HP Color LaserJet Pro M255-M256 | User Guide - Page 73
    printer control panel, touch the Setup button . 2. Scroll to and touch the Network Setup menu. 3. Touch the IPv4 Config Method menu, and then touch the Manual button. 4. Use the keypad on the touchscreen to enter the IP address, and touch the OK button. Touch the Yes button to confirm. 5. Use the
  • HP Color LaserJet Pro M255-M256 | User Guide - Page 74
    to the type of control panel. 1 2 Table 5-6 Control panel legend Number Description 1 2-line control panel 2 Touchscreen control panel 1. Open the HP Embedded Web Server (EWS): a. 2-line control panels: On the printer control panel, press the OK button. Open the Network Setup menu, select
  • HP Color LaserJet Pro M255-M256 | User Guide - Page 75
    3. In the area labeled Product Security, enter the password in the Password field. 4. Re-enter the password in the Confirm Password field. 5. Click the Apply button. NOTE: Make note of the password and store it in a safe place. ENWW Printer security features 65
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    to degrade and is no longer acceptable, consider replacing the toner cartridge. NOTE: If this option is not available in your print driver, you can set it using the HP Embedded Web Server. 1. From the software program, select the Print option. 2. Select the printer, and then click the Properties or
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    Table 5-7 Control panel legend Number Description 1 2-line control panel 2 Touchscreen control panel 1. 2-line control panels: On the printer control panel, press the OK button. Touchscreen control panels: From the Home screen on the printer control panel, swipe until the Setup menu displays.
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    1. 2-line control panels: On the printer control panel, press the OK button. Touchscreen control panels: From the Home screen on the printer control panel, swipe until the Setup menu displays. Touch the Setup icon to open the menu. 2. Open the following menus: a. System Setup b. Energy Settings c.
  • HP Color LaserJet Pro M255-M256 | User Guide - Page 79
    a. System Setup b. Energy Settings c. Delay Shut Down 3. Select one of the delay options: ● No Delay: The printer shuts down after a period of inactivity determined by the Shut Down After setting. ● When Ports Are Active: When this option is selected the printer will not shut down unless all ports
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    , monitor, maintain, troubleshoot, and secure your printing and imaging environment - ultimately increasing business productivity by helping you save time, control costs, and protect your investment. HP Web Jetadmin upgrades are periodically made available to provide support for specific product
  • HP Color LaserJet Pro M255-M256 | User Guide - Page 81
    the firmware HP offers periodic product updates, new Web Services apps, and new features to existing Web Services apps. Follow these steps to update the product firmware for a single product. When you update the firmware, Web Service apps will update automatically. There are two supported methods to
  • HP Color LaserJet Pro M255-M256 | User Guide - Page 82
    steps to manually download and install the Firmware Update Utility from HP.com. NOTE: This method is the only firmware update option available for products connected to the computer via a USB cable. It also works for products connected to a network. 1. Go to www.hp.com/go/support, click the Drivers
  • HP Color LaserJet Pro M255-M256 | User Guide - Page 83
    print quality ● Resolving print quality problems ● Solve wired network problems ● Solve wireless network problems For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM255. HP's all-inclusive help for the printer
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    your country/region Have the printer name, serial number, date of purchase, and problem description ready Get 24-hour Internet support, and download software utilities and drivers Order additional HP service or maintenance agreements Register the printer Location Country/region phone numbers are on
  • HP Color LaserJet Pro M255-M256 | User Guide - Page 85
    touching the buttons in the menu. Some Help screens include animations that guide you through procedures, such as clearing jams. For screens that contain that describes the problem. The message also contains instructions to help solve the problem. ENWW Control panel help system (touchscreen models
  • HP Color LaserJet Pro M255-M256 | User Guide - Page 86
    Home screen on the printer control panel, swipe until the Setup menu displays. Touch the Setup icon to open the menu. 2. Open the following menus: a. Service b. Restore Defaults 3. Touch or press the OK button. The printer automatically restarts. 76 Chapter 6 Solve
  • HP Color LaserJet Pro M255-M256 | User Guide - Page 87
    acceptable. The cartridge does not need to be replaced now unless the print quality is no longer acceptable. HP's Premium Protection Warranty expires when a message indicating that HP's Premium Protection Warranty on this supply has ended appears on the Supplies Status Page or the EWS. Change
  • HP Color LaserJet Pro M255-M256 | User Guide - Page 88
    Color service or support provider. To access, in a supported web browser on your computer, enter the printer IP address or host name in the address/URL field. The EWS contains a link to the HP SureSupply website, which provides options for purchasing Original HP supplies. 78 Chapter 6 Solve problems
  • HP Color LaserJet Pro M255-M256 | User Guide - Page 89
    solve problems if guides to the appropriate indentation in the tray. 5. Check the product control panel to see if the product is waiting for you to acknowledge a prompt to feed the paper manually paper to the tray. 2. Use only paper that meets HP specifications for this product. 3. Use paper that is
  • HP Color LaserJet Pro M255-M256 | User Guide - Page 90
    Clear paper jams Introduction The following information includes instructions for clearing paper jams from the printer. ● Paper jam locations ● Experiencing frequent or recurring paper 1) 3 Tray 2 4 Rear door and fuser area 5 Duplexer (duplex models only) 80 Chapter 6 Solve problems ENWW
  • HP Color LaserJet Pro M255-M256 | User Guide - Page 91
    Experiencing frequent or recurring paper jams? Follow these steps to solve problems with frequent paper jams. If the first step does not resolve the problem continue with the next step until you have resolved the problem. NOTE: The steps vary according to the type of control panel. 1 2 Table 6-6
  • HP Color LaserJet Pro M255-M256 | User Guide - Page 92
    until the Setup menu displays. Touch the Setup icon to open the menu. b. Open the Service menu. c. Select the Cleaning Page option. d. Load plain letter or A4 paper when you If none of these steps resolves the problem, the printer might need service. Contact HP customer support. 82 Chapter 6 Solve
  • HP Color LaserJet Pro M255-M256 | User Guide - Page 93
    Clear paper jams in the single-sheet slot (Tray 1) Use the following procedure to clear jams in Tray 1. When a jam occurs, the control panel might display a message and an animation that assists in clearing the jam. 1. Pull Tray 2 completely out of the printer. 2. Push down on the single-sheet
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    4. Push the single-sheet priority feed slot tray into the printer. 5. Reinsert and close Tray 2. 84 Chapter 6 Solve problems ENWW
  • HP Color LaserJet Pro M255-M256 | User Guide - Page 95
    Clear paper jams in Tray 2 Use the following procedure to check for paper in all possible jam locations related to Tray 2. When a jam occurs, the control panel might display a message and an animation that assists in clearing the jam. 1. Pull the tray completely out of the printer. 2. Remove any
  • HP Color LaserJet Pro M255-M256 | User Guide - Page 96
    4. Remove any jammed or damaged sheets of paper. 5. Push the single-sheet priority feed slot tray into the printer. 6. Reinsert and close Tray 2. 86 Chapter 6 Solve problems ENWW
  • HP Color LaserJet Pro M255-M256 | User Guide - Page 97
    Clear paper jams in the rear door and the fuser area Use the following procedure to clear jams in the rear door and fuser area. When a jam occurs, the control panel might display a message and an animation that assists in clearing the jam CAUTION: CAUTION: The fuser can be hot while the printer is
  • HP Color LaserJet Pro M255-M256 | User Guide - Page 98
    2. Gently pull out any jammed paper from the rollers in the rear door area. CAUTION: CAUTION: The fuser can be hot while the printer is in use. Wait for the fuser to cool before handling it. 3. Close the rear door. 88 Chapter 6 Solve problems ENWW
  • HP Color LaserJet Pro M255-M256 | User Guide - Page 99
    Clear paper jams in the duplexer (duplex models only) Use the following procedure to clear jams in the duplexer. When a jam occurs, the control panel might display a message and an animation that assists in clearing the jam. CAUTION: CAUTION: The fuser can be hot while the printer is in use. Wait
  • HP Color LaserJet Pro M255-M256 | User Guide - Page 100
    2. Remove any jammed or damaged sheets of paper. CAUTION: CAUTION: The fuser can be hot while the printer is in use. Wait for the fuser to cool before handling it. 3. Close the duplexer. 90 Chapter 6 Solve problems ENWW
  • HP Color LaserJet Pro M255-M256 | User Guide - Page 101
    Clear paper jams in the output bin Use the following procedure to check for paper in all possible jam locations related to the output bin. When a jam occurs, the control panel might display a message and an animation that assists in clearing the jam CAUTION: CAUTION: The fuser can be hot while the
  • HP Color LaserJet Pro M255-M256 | User Guide - Page 102
    3. Gently remove any jammed paper from the rollers in the rear door area. CAUTION: CAUTION: The fuser can be hot while the printer is in use. Wait for the fuser to cool before handling it. 4. Close the rear door. 92 Chapter 6 Solve problems ENWW
  • HP Color LaserJet Pro M255-M256 | User Guide - Page 103
    print driver ● Check the EconoMode settings ● Adjust Print Density ● Calibrate the printer to align the colors ● Adjust color settings (Windows) ● Print and interpret the print quality page Introduction The following information provides troubleshooting steps to resolve print-quality problems
  • HP Color LaserJet Pro M255-M256 | User Guide - Page 104
    Guide. Print from a different software program Try printing from a different software program. If the page prints correctly, the problem tray. 4. Follow the control panel instructions to confirm or modify the paper the printer. 3. By default, the print driver displays the Copies & Pages menu. Open
  • HP Color LaserJet Pro M255-M256 | User Guide - Page 105
    applicable, the status of other replaceable maintenance parts. Print quality problems can occur when using a toner cartridge that is at its estimated a supply level is very low. HP's Premium Protection Warranty expires when a message indicating that HP's Premium Protection Warranty on this supply
  • HP Color LaserJet Pro M255-M256 | User Guide - Page 106
    HP cartridge. A genuine HP toner cartridge has "HP" on it, or has the HP logo on it. For more information on identifying HP cartridges go to www.hp. Touch the Setup icon to open the menu. 2. Open the following menus: a. Service b. Cleaning Page 3. Load plain letter or A4 paper when you are prompted,
  • HP Color LaserJet Pro M255-M256 | User Guide - Page 107
    . Check paper and the printing environment Step one: Use paper that meets HP specifications Some print-quality problems arise from using paper that does not meet HP specifications. ● Always use a paper type and weight that this printer supports. ● Use paper that is of good quality and free of cuts
  • HP Color LaserJet Pro M255-M256 | User Guide - Page 108
    Open the following menus: a. System Setup b. Print Quality c. Adjust Alignment d. Print Test Page 3. Select the tray to adjust, and then follow the instructions on the printed pages. 4. Print the test page again to verify the results. Make further adjustments if necessary. 5. Select OK to save the
  • HP Color LaserJet Pro M255-M256 | User Guide - Page 109
    , incorrect formatting, or substituted fonts. Download any of the following drivers from the HP Web site: www.hp.com/support/ljM255. Table 6-10 Print drivers Driver HP PCL.6 driver HP PCL 6 driver HP PCL-6 driver HP UPD PS driver HP UPD PCL 6 Description If available, this printer-specific print
  • HP Color LaserJet Pro M255-M256 | User Guide - Page 110
    This feature is available with the PCL 6 print driver for Windows. If you are not using that driver, you can enable the feature by using the HP Embedded Web Server. Follow these steps if the entire Description 1 2-line control panel 2 Touchscreen control panel 100 Chapter 6 Solve problems ENWW
  • HP Color LaserJet Pro M255-M256 | User Guide - Page 111
    1. Open the HP Embedded Web Server (EWS): a. 2-line control panels: On the printer printer function that optimizes print quality. Follow these steps to resolve print-quality problems such as misaligned color, colored shadows, blurry graphics, or other print-quality issues. NOTE: The steps vary
  • HP Color LaserJet Pro M255-M256 | User Guide - Page 112
    Color Calibration colors on the printed page do not match colors on the computer screen, or if the colors on the printed page are not satisfactory. Change the color Color tab. 4. Click the Print in Grayscale option to print a color document in black and shades of gray. Use this option to print color
  • HP Color LaserJet Pro M255-M256 | User Guide - Page 113
    this does not solve the problem, determine if the dots are always the same color; for example, if magenta dots appear in all five color bands. If the dots are all the same color, replace that toner cartridge. ● If streaks appear in multiple color bands, contact HP. A component other than the toner
  • HP Color LaserJet Pro M255-M256 | User Guide - Page 114
    print ● Blank pages ● Black pages ● Dark or light bands ● Dark or light streaks ● Missing toner ● Skewed images ● Colors that do not align ● Curled paper Troubleshoot print quality problems Table 6-15 Image defects table quick reference Defect Defect Table 6-16 Light print on page 106 Table
  • HP Color LaserJet Pro M255-M256 | User Guide - Page 115
    plane registrations defects (color models only) on page 111 Table 6-25 Output defects on page 111 Image defects, no matter the cause, can often be resolved using the same steps. Use the following steps as a starting point for solving image defect issues. ENWW Resolving print quality problems 105
  • HP Color LaserJet Pro M255-M256 | User Guide - Page 116
    is disabled both at the printer control panel and in the print driver. 4. Make sure that the cartridge is installed correctly. 5. Print a Supply status page and check for life and usage of the cartridge. 6. Replace the cartridge. 7. If the problem persists, go to support.hp.com. 106 Chapter 6 Solve
  • HP Color LaserJet Pro M255-M256 | User Guide - Page 117
    . 5. Make sure that the printer is in within the supported operating temperature and humidity range. 6. Replace the cartridge. 7. If the problem persists, go to support.hp.com. Possible solutions 1. Make sure that the cartridge is genuine HP cartridges. 2. Make sure that the cartridge is installed
  • HP Color LaserJet Pro M255-M256 | User Guide - Page 118
    the cartridge to check for damage. 2. Make sure that the cartridge is installed correctly. 3. Replace the cartridge 4. If the problem persists, go to support.hp.com. Table 6-20 Banding defects Description Sample Repetitive wide-pitch banding and Impulse bands: Dark or light lines which repeat
  • HP Color LaserJet Pro M255-M256 | User Guide - Page 119
    or sections with no printed content. Dark vertical streaks and ITB cleaning streaks (color models only): Dark lines which occur down the length of the page. The then shake it to redistribute the toner. 3. If the problem persists, go to support.hp.com. NOTE: Both light and dark vertical streaks can
  • HP Color LaserJet Pro M255-M256 | User Guide - Page 120
    full indicator. Do not overfill the tray. 4. Make sure that the paper guides are adjusted to the correct size for the paper. Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray. 5. If the problem persists, go to support.hp.com. ENWW
  • HP Color LaserJet Pro M255-M256 | User Guide - Page 121
    freshly opened paper. 3. Print in duplex mode. 4. If the problem persists, go to support.hp.com. 1. Reprint the document. 2. Extend the output bin extension. 3. If the defect is caused by extreme paper curl, complete the troubleshooting steps for Output curl. 4. Use a different paper type. 5. Use
  • HP Color LaserJet Pro M255-M256 | User Guide - Page 122
    driver installation ● A periodic failure to print NOTE: If you have been experiencing intermittent loss of network connectivity, first update the printer firmware. For instructions on how to update the printer firmware, go tohttp://support.hp link. 4. If the problem continues, try a different
  • HP Color LaserJet Pro M255-M256 | User Guide - Page 123
    on the printer configuration page. 4. If you installed the printer using the HP standard TCP/IP port, select the box labeled Always print to this printer, causing compatibility problems Verify that any new software programs are correctly installed and that they use the correct print driver. The
  • HP Color LaserJet Pro M255-M256 | User Guide - Page 124
    problems a wireless network Introduction Use the troubleshooting information to help resolve issues. NOTE in the printer is turned on. ● Verify that the service set identifier (SSID) is correct. Print a configuration page to , walls, or support columns containing metal or concrete do not separate the
  • HP Color LaserJet Pro M255-M256 | User Guide - Page 125
    Verify that the print driver is installed on the , verify that the wireless router supports Bonjour. The printer does not Verify that you can open the printer HP Embedded Web Server from a computer a configuration page. 3. Compare the service set identifier (SSID) on the configuration problems 115
  • HP Color LaserJet Pro M255-M256 | User Guide - Page 126
    connects to the same network that the computer connects to. a. Print a configuration page. b. Compare the service set identifier (SSID) on the configuration report to the SSID in the printer configuration for the computer. according to the type of control panel. 116 Chapter 6 Solve problems ENWW
  • HP Color LaserJet Pro M255-M256 | User Guide - Page 127
    lower signal strength. ● Position the wireless router in a central location in line of sight with the wireless printers on the network. ENWW Solve wireless network problems 117
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    118 Chapter 6 Solve problems ENWW
  • HP Color LaserJet Pro M255-M256 | User Guide - Page 129
    , versions supported HP Embedded Web Server 56 F factory-set defaults, restoring 76 fuser jams 87 H help, control panel 75 HP Customer Care 74 HP Device Toolbox, using 56 HP Embedded Web Server (EWS) features 56 HP ePrint 48 HP ePrint software 49 HP EWS, using 56 HP Web Jetadmin 70 HP Web Services
  • HP Color LaserJet Pro M255-M256 | User Guide - Page 130
    supported HP Embedded Web Server 56 network installation 55 network port locating 4 networks HP Web Jetadmin 70 installing the printer 55 supported 2 85 paper pickup problems solving 79 paper type selecting drivers, supported 10 print media loading in Tray 1 18 print on both sides Mac 41 manually
  • HP Color LaserJet Pro M255-M256 | User Guide - Page 131
    troubleshooting check toner-cartridge status 95 network problems 112 paper feed problems HP Embedded Web Server 56 Web Services applications 54 enabling 54 Web sites customer support 74 HP Web Jetadmin, downloading 70 weight, printer 13 Wi-Fi Direct printing 12, 43 wireless network troubleshooting
  • HP Color LaserJet Pro M255-M256 | User Guide - Page 132
    122 Index ENWW
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HP Color LaserJet Pro M255-M256
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User Guide